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    Document 2803997.1

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    Document 2803997.1

    Uploaded by

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    of 3

    15/1/24, 13:11 Document 2803997.

    1
    Copyright (c) 2024, Oracle. All rights reserved. Oracle Confidential.

    E1: JAS: Unreadable Characters (Random Symbols) On The Web Client When Using IE Or Edge
    w/IE Compatibility Mode Enabled (Doc ID 2803997.1)

    In this Document

    Symptoms
    Changes
    Cause
    Solution
    References

    APPLIES TO:

    JD Edwards EnterpriseOne Tools - Version 9.2 and later


    Information in this document applies to any platform.

    SYMPTOMS

    Note: If issue appear in non IE browser or Edge without IE mode, please review this document E1: JAS: Unreadable
    Characters (Random ASCII Symbols/Gibberish/Hieroglyphics) On The Web Client (Doc ID 2923250.1)

    With respect to any E1 web client user who is using Internet Explorer (IE) or Edge with IE Compatibility Mode enabled,
    sometimes he or she will be displayed unreadable characters (random symbols) for some or all of the following items:

    the word JDEdwards in the top banner of the user interface


    the login user ID in the top banner of the user interface
    the login environment name in the top banner of the user interface
    any text for items related to E1 menus for the user interface

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    15/1/24, 13:11 Document 2803997.1
    Whenever a user experiences the issue, he or she will continue to have the issue until he or she reboots his or her computer.
    However, if a user experiences the issue and then reboots his or her computer, then the issue will eventually return. The time
    it takes for the issue to return is unpredictable because of the sporadic nature of the issue. Sometimes it takes hours for the
    issue to return, but sometimes it takes days or even months for the issue to return.

    The issue never happens when using Firefox or Chrome for the E1 web client. And the issue never happens when using Edge
    with IE Compatibility Mode disabled.

    Also, the issue is not specific to any tools release level.

    CHANGES

    What change triggers the issue is currently unknown.

    CAUSE

    The issue is being caused by the corruption of temporary font files that are created by Adobe Acrobat or Acrobat Reader.
    Although the root cause of this corruption is unknown, E1 development has determined that the E1 software is definitely not
    causing the corruption.

    NOTE:

    For some reason IE (or IE Compatibility Mode within Edge) sometimes uses temporary font files that are created by Adobe
    Acrobat or Acrobat Reader.

    The issue never happens when using Firefox or Chrome for the E1 web client because Firefox and Chrome never use
    temporary font files that are created by Acrobat or Acrobat Reader.

    SOLUTION

    Long-Term Solution:

    Migrate from using IE for the E1 web client to using another web browser that is certified for E1. If Edge is being used for the
    E1 web client, and if Edge is running with IE Compatibility Mode enabled, then migrate to running Edge with IE Compatibility
    disabled.

    NOTE:

    Microsoft has announced it will be ending its support for Internet Explorer in the summer of 2022.

    Oracle has not certified the E1 web client for running on Edge with IE Compatibility Mode enabled. And Oracle has no
    plans to do so.

    Short-Term Workaround:

    Until it is possible to discontinue using IE for the E1 web client, work around the issue by using something besides Acrobat or
    Acrobat Reader to view PDF files.

    For example, for a computer running on Windows, the following steps can be used to configure the computer to always use
    Edge for viewing PDF files:

    1. Right click on any PDF file in the file system for the computer.

    https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=tfb30yqwh_4&id=2803997.1 2/3
    15/1/24, 13:11 Document 2803997.1
    2. Select "Open with->Choose another app".
    3. Select the "Always use this app to open .pdf files" checkbox.
    4. Double click on Microsoft Edge to select it.
    5. Reboot the computer.

    REFERENCES
    NOTE:1267490.1 - E1: JAS: Browser Support / Certification Information and Best Practices / Checklist For Setting Up Different
    Browsers to Use With EnterpriseOne

    BUG:35321780 - PROBLEMS WITH JUNK AND GIBBERISH CHARACTERS IN E1 APPLICATION


    Didn't find what you are looking for?

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