EMERGENCY OPERATING PROCEDURES

Guide for rescue

Please, check followings before informing Maintenance Company.

1. Are passengers locked up in a car?

2. All switches on COP are ‘NORMAL’ position?

3. Is there any jammed or broken button?

4. Is the car and landing door operation normal? And were cleaned enough?

5. Are the safety edge shoe and the photo sensor normal?

6. Does the main power of system turn on?

7. Do passengers exceed in a car? (Overload)

Person who will handle rescue must be skilled and qualified to rescue properly.

They must have an ability to rescue by special elevator training

Anybody cannot handle rescue without proper training or insufficient rescue

sequence. And Skilled and qualified person also must keep the rescue sequence.

If you hope that a person who is indicated by owner is going to rescue, please

contact to Maintenance Company.

1/10
Use of emergency door key

The landing door key can open the landing doors of each floor in emergency.

Only operation manager must control this key.

Check that where the elevator positioned. You can open the hall door about 1/3 only

to check car position. After checking of car position, If there is a car, you can open

fully but there is no car, close door again. Even though car stops due to breakdown,

light in a car will not turned off. And in case of power failure (blackout), the

emergency lamp will be turned on.

Don’t leave the key at hall, as soon as open door, you must remove key from landing

door.

Landing door key control

a. It should be controlled by an operation
manager or maintenance worker only.
b. Carelessness handling will make you fall down
to fit.
c. Check if there is car as opening door a little
whenever you open landing doors. If there is no
car, close landing door again
d. Whenever you open the landing door, put your
weight center to backward not to fall down

Manual rescue in case of emergency

Passengers may be trapped in elevator if elevator stops at the middle of floors

because of system error or power failure. This breakdown does not happen

practically.
2/10
 Only skilled person can rescue passengers through control panel and motor brake.

So, we strongly recommend you to call Maintenance Company first, even you can

rescue by yourself.

Caution on emergency escape

The manual rescue in emergency must proceed by

person who is disciplined about emergency escape
under indicated regulation. Non-disciplined person is
not allowed to proceed rescue because it is very
dangerous!

If it requires passenger rescue, inform Maintenance

Company immediately without hesitates. Do not
operate car until the skilled worker of Maintenance
Company finishes checking and repair.
Restrict the use of emergency key that can be
managed by qualified person or skilled maintenance
worker

Passenger rescue sequence

1. Close and lock the all doors surely

2. Inform passengers not to open forcedly the door during rescue work thr
ough emergency communication device (Inter-phone). And clean the ha
lls because rescue work must be not interrupted.
3. Open the control panel door. And Turn off the main power.
4. Check that where is the car stopped.
5. Use Brake open lever to open brake
6. Open the motor brake about 2~3 seconds, then car and counter weight
will move.
7. Check the direction of car
8. Try to open brake that car moves about 30cm a trial. Never open the brake
3/10
 too long time and distance.
9. Move the car until elevator arrives to level zone of nearest floor.
10. When elevator stops at level zone, buzzer will ring.
11. Lock the machine room and go down to rescue floor.
12. Use emergency door key to open door, and rescue passengers.
13. Check if the landing door is surely closed and locked after rescue.

OWNER'S TROUBLESHOOTING GUIDE

Item Check point Action to take

●Wrong using by passengers ●Instruct right using way.
Passenger ●Nuisance calling by emergency
s unit ● Instruct that not to get in
●Child alone in a car alone.
●Car light ●If car light is not turned on or
●Pasting condition of warning broken, inform Maintenance
Car Inside and use regulation? Company
●Cleaning condition of floor and ●Clean the wall and car floor.
wall of car
●Cigarette butt in hall ●Pick them up and clean hall.
Hall ●Material or stuff that is easily ●Remove them.
burn
● Improper items, explosive ●Remove the improper items in
liquid machine room
●Clean machine room
●Cleaning condition of wall and periodically.
floor ●Stop elevators, and inform
Machine
●Temperature in machine room : Maintenance Company.
room
Less than 40℃
●Strange noise and smell
●Tools and their setting position ●Clean the obstacles and
●Hindrances or obstacles in front hindrances.
of entrance (Including CP)

4/10
When it is considered a breakdown.

Some of strange matter can be solved by simple action. Please take counter action as

followings before informing Maintenance Company. In case it does not solved,

contact to Maintenance Company immediately.

Strange phenomenon Action to be take

●Burning smell, noise and vibration ●Stop elevator, and inform Maintenance
during traveling. Company.

●Car call does not work by car call ● Check if the operation mode is auto
button when car stays at floor operation
normally. Change ‘ATT’ and ‘INDEP’ mode to
‘NORMAL’.
● Stop elevator, and inform Maintenance
Company

●Car arrives service floor, but door ● Do not allow to use elevator for
does not open. passengers, and inform Maintenance
Company.

5/10
●Door repeats open and close ● Door cannot be closed by foreign
operation substances in groove of sill. Clean the
Open Close foreign substances.
● If this problem is not solved, Inform
Maintenance Company

●Door cannot be closed. ● Check if DCO

switch in COP is
turned on. Set the
switch to ‘NORMAL’. NORMAL

● Check if the door

open button is
jammed. And press it
2~3 times.

● Check if the hall

button is jammed.
And press it 2~3
times.

● Check if the safety edge shoe is lodged by

foreign substances.( In case of photo
sensor, check that the hole is taped) Clean
the entrance

●Door is closed but elevator does ● Open the door again

not run. to check foreign
substance in groove of
car & landing sill.
● Clean the groove of
sills.

6/10
 Simple Inspection list

When you complete above preparation, please, check following points.

Action to be taken in case of bad

Item Check point
condition
●Broken or dirty buttons ●Clean the part
●Buttons working condition
●Indicator and lamp condition ●If there is any damage, out of
COP
●Cleaning condition of car floor function on part, inform
and wall Maintenance company.

● Broken or dirty buttons & ● Clean the part and hall.

switches
Hall & Hall ● Buttons working condition ● If there is any damage, out of
Button ● Indicator and lamp condition function on part, inform
● Hall cleaning condition at each Maintenance company.
floor?
●Door closing and opening ●Clean the groove of car & landing
condition sill at each floor.
Door ●Safety shoe working condition ● If there is any strange matter,
( when it is activated, door must inform Maintenance company
reopen)
●Abnormal operation and sudden ●Clean the groove of car & landing
deceleration sill at each floor.
Car traveling ●Abnormal noise and vibration ● If there is any strange matter,
●Big level gap when car stop inform Maintenance company.

7/10
Procedure For Emergency Evacuation Of Passengers

STEP 1: COMMUNICATE WITH PASSENGERS

Identify yourself and explain to passengers that they are safe and that the evacuation procedure is
under way to evacuate them safely from the car.

A. Ask questions:
 How many passengers are in the car?
 Are all the passengers well? Is there anyone injured?
 Are the car doors open or closed?
 Etc.

B. Give instructions about:

 Keep the door closed (if it is possible).
 Stay away from the door
 Do not touch any buttons unless asked to do so.

C. Check position of car and status of door

 Open the landing door a few centimetres of the floor nearest to the car and verify the position
of the car and status of car door.

D. Inform passengers about the steps that you are going to take and tell them that they will
notice movements, such us: the car is going to move slowly in up or down direction, etc.

STEP 2: RETURN CAR TO NORMAL OPERATION

 Where possible
 On same occasions it is possible to return the car to normal operation, once you have analysed
some basic points. The following ideas could help you to achieve this objective:

A. Perform a quick diagnostic check of the root cause of the trouble from the machine room
 Check the status of the main switch, fuses, etc.
 Check the status of safety relays and the controller lighting indicators, in order to
determine the type of failure, such as: door lock failure, car door gate failure, safety chain
failure, etc.
 If the circumstances permitting, use other tools to perform the diagnosis of the problem
such as: voltmeter, test tool, etc.

B. Resolve the problem if it is possible and ensure that passengers exit safely.
 IT IS FORBIDDEN TO USE TEMPORARY JUMPERS TO RESOLVE PROBLEMS WHILE
PASSENGERS ARE TRAPPED IN THE CAR.

8/10
 STEP 3: MOVE THE CAR TO NEAREST LANDING

 Where possible.
 If the elevator cannot be easily returned to Normal operation.
A. Decide whether or not the passengers can be evacuated to the nearest landing without
moving the car. This decision depends on the following factors:

Car above floor level

In this condition, a safe distance is considered to
No gap be, when there is a minimum distance of 90 cm.
between the car door lintel and the door sill.
between
apron and Note: Obviously the level of safety increases the closer
900mm
hoistway the car sill is to the landing sill.
door sill or
gap less than
Picture 1
30 cm.

Car below floor level

In this condition a safe distance is considered to
be, when there is a minimum distance of 90 cm.
between the car door lintel and the hoistway
floor level.
90 cm. Note: Obviously the level of safety increases the closer
minimum the car sill is to the landing sill.

Note: Do not open the landing doors until someone is at the landing to assist the passengers when they
exit the car. If the car is more than 30 cm. from floor levels a ladder or similar should be used to help the
passengers to exit. Have the ladder available before opening doors, because some passengers will not wait
for the ladder when the doors are open. Help the passengers to exit all times and pay special attention
when helping children and elderly persons.

9/10
 B. If the car is in a position where it is safe to evacuate the passengers, proceed as follows:
1. Switch off the main switch and lock out and tag.
2. Prepare to assist passengers to exit (another person, a ladder, etc.)
3. Open the doors and assist the passengers to exit.
STEP 4: MOVE OF CAR UNDER ITS OWN POWER

 Where possible
 If the elevator cannot be easily returned to Normal operation.
 If passengers cannot easily evacuated without moving the car.
A. For electric
1. Put the maint switch position and push the up/down buttons to the nearest landing.
2. Switch off the main switch and lock out and tag.
3. Prepare the necessary to assist passengers to exit (another person, a ladder, etc).
4. Open the doors and assist the passengers to exit.
STEP 5: MOVE THE CAR WITHOUT POWER

 Where possible
 If the elevator cannot be easily returned to Normal operation.
 If passengers cannot be easily evacuated without moving the car.

MANUAL RESCUE OPERATION

Follow points 1, 2 and 3 described in the above point.

Follow the specific procedure described in the leaflet “Emergency Rescue Operation”
that is in the machine room.

Some key aspects which are common to all equipment and that should be remembered
are the following:

 The direction of movement depends on the load in the car.

 Verify the car position by any available means such as: paint marks on the
traction ropes, buzzer sound in the controller.

10/10