WHS Jambusting Procedure EU v2.1-2

WHS Jam Busting Procedure EU

Published: 7-Dec-23
Effective: 7-Dec-23
Version: 2.1
Doc ID: 601998
Contents
1. Purpose ............................................................................................................................................................................................................................... 2
2. Scope and Applicability ...................................................................................................................................................................................................... 2
3. Terms and definitions ........................................................................................................................................................................................................ 2
3.1. Access Areas - levels ................................................................................................................................................................................................ 3
3.2. Complex jams ........................................................................................................................................................................................................... 3
4. Roles .................................................................................................................................................................................................................................... 4
4.1. General Manager/Station Manager/Site Leader (GM/SM/SL) .............................................................................................................................. 4
4.2. EU Operations .......................................................................................................................................................................................................... 4
4.3. EU Ops Learning ....................................................................................................................................................................................................... 4
4.4. EU RME ..................................................................................................................................................................................................................... 5
4.5. EU WHS ..................................................................................................................................................................................................................... 5
4.6. Site Ops ..................................................................................................................................................................................................................... 5
4.7. Site Learning ............................................................................................................................................................................................................. 5
4.8. Site RME.................................................................................................................................................................................................................... 6
4.9. Site WHS (safety) ...................................................................................................................................................................................................... 6
5. Procedure ........................................................................................................................................................................................................................... 6
5.1 Requirements ........................................................................................................................................................................................................... 6
5.2 HR Requirements ................................................................................................................................................................................................... 10
6. Competence and awareness ........................................................................................................................................................................................... 10
6.1. Training content ..................................................................................................................................................................................................... 10
7. Audits, inspections, and evaluations ............................................................................................................................................................................... 12
8. Continual improvement ................................................................................................................................................................................................... 12
9. Reporting .......................................................................................................................................................................................................................... 12
10. Documented information ................................................................................................................................................................................................ 12
11. References ........................................................................................................................................................................................................................ 12
11.1. Internal references................................................................................................................................................................................................. 12
11.2. External references ................................................................................................................................................................................................ 13
12. Change management and document history ................................................................................................................................................................. 13
13. Appendix ........................................................................................................................................................................................................................... 13
Appendix A: Access Areas signage ........................................................................................................................................................................................ 13
Appendix B: Badge Standards ............................................................................................................................................................................................... 13
Appendix C: Golden Rules ..................................................................................................................................................................................................... 13
Appendix D: Jambuster training requirements .................................................................................................................................................................... 14
Appendix E: EU Risk Assessment for Jambusting C and C+ ................................................................................................................................................. 14
Appendix F: Schedule Template ........................................................................................................................................................................................... 14
Appendix G: PMV Clearing conveyor jams general ............................................................................................................................................................. 14
AMAZON CONFIDENTIAL – INTERNAL USE ONLY

Uncontrolled when printed. Current version in policy.amazon.com Page 1 of 14
1. Purpose
The purpose of this procedure is to provide the process for standardizing and recording all aspects of jam busting to support safe and
efficient execution of this task.
2. Scope and Applicability

SCOPE & APPLICABILITY
US CA MX BR UK AT BE DE ES FR IE PL IT NL CZ
DK SK SE LU TR AU SG JP IN SA AE ZA MP EG CN
AMZL ATS GCF AGL GLOBAL RETAIL
AMZL-DS AIR Customer Fulfillment Grocery Fulfillment Center Physical Stores
AMXL Sort Center Vendor Flex Customer Experience Production Services
AMZL SPC Line haul Brilliance Audio Grocery Distribution Center
Kindle Copperfield
GRS AGL International
Other:
PERSONNEL APPLICABILITY*
Non-Yellow Badge
Blue-Badge Yellow-Badge Green-Badge Visitors Other:
Contractor
*for questions on personnel applicability, see badge descriptions here
Green indicates applicability.
This procedure is not intended to supersede or replace any applicable regulatory requirements. In case of conflict, the most stringent
requirements shall prevail.
3. Terms and definitions

Refer to Global WHS Glossary
Jam busting: Jam busting is the activity, separate from the role (defined below). It is the act of removing packages or totes which are
incorrectly orientated, blocking or in some way jammed within conveyance or systems in a manner which prevent the system from
functioning correctly. Jam busting (activity) may be conducted by a trained “Jam Buster”, “Jam Buster +” or by RME staff depending
on the complexity of the jam.
Jam buster: An operations associate who, after having received the proper training (see section 6), can clear jams in Access Areas A &
C (see restricted access levels below).
Only RME trained Jambusters and 3rd party contractors (with Jambusting in the scope of their contract with Amazon) once properly
trained as per par. 6.1.8, can clear complex jams.
Jam Buster “+”: An operation associate who, after having received the proper training as Jambuster and an additional training module
(see section 6) can clear jams in Access Areas A & C and C+ (see restricted access levels below). 1
Jambuster+ is only applicable for ARs/IXDs sites, where a significant proportion of conveyance requiring jam busting is at height (at or
above 2.5m) subject to applicable local regulations (e.g. for working at height). This is to limit exposure of our associate population EU
wide, whilst focusing in the engineering controls necessary to keep the number of individuals Jambuster C+ as low as reasonably
1 The “Jambusters Full” introduced in Italy in 2018 (RME T1s population hired under RME and trained as JB+ in 2018, performing the activity as part of the “RME” staff
following their learning curricula, aligned to Procedure and guidance in SEU at that time and moved under Ops in 2020) can be considered already as JB+ (but will need
to still undergone the C+ training path as per par. 6.1.4).
practical. In addition, work at height activity has its own regulatory framework which varies country to country (risk assessments,
specific training requirements - PPE, occupational medical surveillance, work council consultation, etc.). Previous practices in place
shall remain.
Risk zones: zone definitions for all our sites from an equipment machinery safety perspective in the categories of (low to high): Traffic
Area, Work Area, Maintenance-Specific Area.. In order to provide more granular detail, specific access levels below have been created
to subdivide ‘Areas’ to support jam busting.
3.1. Access Areas - levels

3.1.1 Area Level A Open access to clear blockages or debris in public and non-public traffic and work areas [Jambuster] (Risk Zone
1 and 2) at ground level. Covers areas not restricted by any barriers, chains or gates which are not B-C-D areas by definition,
signage or VSOP. Examples of working areas include, but are not limited to: Receiving lines, Packing lines, Tote infeed area on
picking conveyor lines, Manual in feed for flat sorters, Cart unloading / loading points for cart conveyance, Outbound boom
conveyors, etc.
3.1.2 Area Level B Access to clearing blockages in OB SLAM, PID areas or Robotic Cells such as - not exhaustive - Advance
Technology equipment, FSRI, tote palletizers, etc. [Operators and Superusers with Jambuster training] (Risk Zone 2)
3.1.3 Area Level C: Access to clear blockages above floor level, on gantries, and difficult to reach areas. Access to clear blockages
> 2.5m above floor level, as long as danger zones are guarded2 at the point of intervention in the conveyance, i.e., nip/ drawing/
pinch points are guarded fully. This can include clearing jams in Maintenance-specific / Restricted Area but only if no danger zones
can be accessible (guarding implemented according to WHS Conveyor Safety Specification Europe), meaning no zone poses
crushing & shearing hazard, snagging or entanglement hazard, friction hazards or impact hazards. Areas requiring access through
vertical ladders shall never be included in this category, regardless implementation of guarding. [Jambuster] (Risk Zone 1 and 2).
For Level C areas that are mapped as frequently jammed areas (see par.4.6 point 8) signage as per Appendix A shall be used to
mark them.
3.1.4 Area Level C+: Access to clear blockages in conveyance at or above the height of 2.5 meters3 from ground or mezzanine level,
where danger zones may remain unguarded in conveyance i.e., nip/drawing in/pinch points [Jambuster +] (Risk Zone 3). See 5.1.1
for more information on risk reduction relating to this role.
Where barriers and gates exist to delineate these areas physically, signage as per Appendix A shall be used to display these levels,
in addition to safety standardized visuals that may apply (BU-country safety signage).
3.1.5 Area Level D: Access to clear jams in Maintenance-specific areas (Risk Zone 3). Potentially, danger zones may remain
(snagging or pinch points, moving parts, crushing, friction or impact hazards, etc.). [RME technician with Jambuster training +
Access D Training and trained independent contractors that have “Jambusting” as part of their contract scope]. Where barriers
and gates exist to delineate these areas physically, signage as per Appendix A shall be used to display these levels, in addition to
safety standardized visuals that may apply (BU-country safety signage).
3.1.6 Area Level Reclassification: Areas may be reclassified from Level D to Level C, for example Mezzanines, subject to Regional
RME Manager and RME WHS approval, with evidence that all guarding, signage etc. has been applied to the conveyance in that
area in accordance with the WHS Conveyor Safety Specification Europe and the associated risks are suitably managed to be
tolerable for Ops AA Jam Busting activities.
3.1.7: Once trained, jam busters (Amazon associates, RME and independent contractors that have “Jambusting” as part of their
contract scope) shall be provided badges as per the examples in Appendix B.
3.2. Complex jams

A complex jam is defined as having at least one of the following characteristics:
1. Conveyance at or above the height of 2.5 meters from ground or mezzanine level, where danger zones may remain
unguarded (see par. 3.1.4 and note below)
2 Any pinch/nip/drawing in points shall be guarded as per WHS Conveyor Safety Specification Europe. They shall be labelled and traceable under an active Preventive
maintenance plan.
3 According to WHS Conveyor Safety Specification Europe, conveyors located at height with certain conditions are considered “guarded by location” (hazard mitigation)
in regards of danger zones.

2. Requires access to Maintenance-specific / Restricted Areas where danger zones are accessible (see 3.1.3 and 3.1.5)
3. Cannot be accessed using aircraft steps or in-place walkways
4. Cannot be cleared using a jam pole
5. jams inside a “PIT only” area
6. Requires guarding or fencing to be removed
7. Requires Lock Out/Tag Out (LOTO) to be in place to allow safe execution
8. Unjamming in any of this equipment:
a. AFE Sorter (mini sorter excluded)
b. Shipping sorter4
c. "Spiral" vertical conveyors5
d. Vertical tote feeders6
e. Inside of a waste compactor (LOTO is required) & at the feed of a waste compactor
Note: see par. 3.1.3. Specific MHEs (or sections) above 2.5m may be classified as Area C (thus not considered as Complex Jams areas)
if all the following conditions are met:
• the specific section of the equipment is fully protected underneath and all rotating components covered and unreachable;
• the specific section of the equipment is fully protected on the sides, including rotating shaft ends;
• any rotating power transmission components (motors, belts, gearboxes, etc.) are fully covered and unreachable
If all the above conditions are met, with a specific and documented site RA validated by both RME and WHS, then the specific MHE
section can be categorized (and clear signage shall be added using the specific templates provided in Annex A of the standard) as
Jambusting area C (and no longer D).
4. Roles
4.1. General Manager/Station Manager/Site Leader (GM/SM/SL)
1. Understand and assume accountability for this procedure
2. Assign responsibility to implement and oversee effectiveness of this procedure
3. Allocate an appropriate budget and/or resources to enable the implementation and continual improvement of this procedure
4. Assign responsibility for non-technical competency roles in relation to WHS procedures
4.2. EU Operations
1. Ensures requirements of WHS procedures are followed
2. Support implementation and continual improvement of WHS procedures
3. Escalate safety concerns to immediate manager and/or site leadership
4. Assume responsibility for roles delegated by the GM/SM/SL
5. Enforce accountability of associates to this procedure
6. Accountable for defining the EU standard role of an Ops Jambuster
7. Accountable for defining the areas/tasks suitable for jam busters.
8. Accountable for defining the number of jam busters required.
9. Accountable for providing the staff to be jam busters.
10. Accountable for creating SOPs for recurrent jam busting tasks.
4.3. EU Ops Learning

1. Effectively partner with all levels of leadership and align teams towards coherent strategies in relation to WHS procedures
2. Influence small learner populations and stakeholders in respect of WHS procedures
3. Support/develop training necessary to support the adequate rollout and adoption of this procedure
4. Responsible for tracking required training and escalating nonconformities to site leadership
4 Sorter chutes may be considered as Area C and jam clearing can be done without stopping the sorter only if the site level risk assessment and necessary measures
were taken to guarantee that from the Jambusting location(s) there is no possibility for the Jam-Buster (any level) to come closer than 1.5m in terms of horizontal –
reach to the active sorter and no closer than 1.3m with jam pole to the sorter (following safety distance guidance in WHS Conveyor Safety Specification Europe).
5
Difficulty to reach areas for unjamming. No push poles nor grabber through netting or fencing.
6
Jams in Vertical transfer devices like tote lifts (AR stations or other) can be considered non-complex jams if jam clearing can be done from the outside by authorized
personnel (badge B-C), without full-body entrance under a proper AMEC procedure.
5. Where applicable support the maintenance and update of L&D related work/safety instructions
6. Accountable for providing trainers to deliver classroom theoretical and practical jam buster training and testing utilizing EU
standard training material.
4.4. EU RME
1. Assume responsibility of assigned technical responsibilities for RME
2. Support the roll out of procedures, consulting third party support where necessary
3. Participate in continual improvement efforts for WHS procedures (where applicable)
4. Maintain, update and control RME related work/safety instructions
5. Accountable for defining the EU standard definition of complex Jams
1. Accountable for the full execution of the EU RME Jam Reduction Project and Hierarchy of controls (see 5.1.1) at European
level.
6. Consulted for defining the Access Areas and RME only jam busting activities.
7. Accountable for implementing Conveyor Safety Specification Europe, danger zones risk mitigation for associates and RME
personnel.
8. Consulted in defining the role of jam busters and of complex jams.
9. Consulted in creation and translation of EU standard training.
4.5. EU WHS
1. Lead/Participate in continual improvement efforts for this procedure
2. Ensure compliance to applicable local, regional and federal regulations in relation to this procedure
3. Measure operational performance against requirements within this procedure and/or other business objectives
4. Accountable and responsible (EU WHS RME & EU Ops WHS) for creating an EU Risk Assessment (RA) for RME and for Ops Jam
busting (see Appendix E), which can serve as baseline for local RAs.
5. Responsible (EU WHS RME & EU Ops WHS) for defining the EU Standard role of an Ops Jambuster and EU definition of complex
jams
6. Consulted in defining the role of jam buster and of complex jams.
7. Consulted in creation and translation of EU standard training.
8. Consulted for defining the Access Areas and RME only jam busting activities
4.6. Site Ops

1. Accountable for developing the site-specific Jambusting risk assessment using the EU WHS Ops Jambusting RA
2. Consulted for defining the Restricted Access Areas and RME only jam busting activities.
3. Consulted for implementing Conveyor Safety Specification Europe, danger zones risk mitigation for associates and RME
4. Responsible of ensuring Jambusters comply with coordination process with Site RME during their assignment as Jambusters
(point 5.1.4)
5. Responsible for defining the number of jam busters required.
6. Responsible for providing the staff to be jam busters.
7. Responsible for creating SOPs for recurrent jam busting tasks.
8. Responsible for heat mapping frequently jammed areas in the conveyance system at site
4.7. Site Learning

1. Remain informed on defining the areas of the site suitable for jam busters.
2. Remain informed on defining the number of jam busters required.
3. Remain informed on creation of VSOPs for recurrent jam busting tasks.
4. Responsible for providing trainers to deliver classroom theoretical and practical jam buster training and testing utilizing EU
standard training material.
5. Responsible to include to include in the site Jambusting training package any specific methods/techniques that may be
identified through the site-specific jambusting RA.
6. Responsible for tracking training completion and annual refresh requirements.

4.8. Site RME
2. Assume responsibility of assigned technical responsibilities for RME
3. Support the roll out of procedures, consulting third party support where necessary
4. Maintain adequate stock of RME supplies in support of WHS process and procedures
5. Participate in continual improvement efforts for WHS procedures (where applicable)
6. Escalate procedural concerns to site leadership
7. Maintain, update and control RME related work/safety instructions
8. Accountable for developing the site-specific risk assessment using the EU WHS RME Risk assessment for complex and access
level D areas jam busting
9. Responsible for implementing the Access Areas levels a site, including signage (Appendix A) and enclosing where required.
10. Responsible for implementing Conveyor Safety Specification Europe, danger zones risk mitigation for associates and RME
personnel.
11. Responsible for the execution of the EU RME Jam Reduction Project and Hierarchy of controls at site level (see 5.1.1).
12. Responsible for technical mitigation of frequently jammed areas in the conveyance system at site
13. Responsible for providing practical demonstrations following the requirements of the EU standard program.
14. Responsible for creating SOPs for complex jams and for recurrent jams in Access Level D areas.
15. Coordinate Jambusters to ensure coverage in the areas where jam busting could be required
16. Consulted on defining the areas of the site suitable for jam busters.
17. Consulted on defining the number of jam busters required.
18. Consulted on creating SOPs for recurrent jam busting tasks.
4.9. Site WHS (safety)

1. Directly support Operations Leaders in the roll out and execution of this procedure
2. Escalate procedural concerns to site leadership and to Global Standards and Procedures
3. Lead/Participate in continual improvement efforts for this procedure
4. Ensure compliance to applicable local, regional and federal regulations in relation to this procedure
5. Measure operational performance against requirements within this procedure and/or other business objectives
6. Responsible to partner with Site L&D to include in the site Jambusting training package any specific methods/techniques that
may be identified through the site-specific jambusting RA.
7. Responsible for facilitating and overseeing development of the site-specific risk assessment, partnering with RME and Ops,
using the EU WHS RME Risk assessment.
8. Consulted for defining the areas of the site suitable for jam busters.
9. Consulted for defining the Restricted Access Areas and RME only jam busting activities.
10. Consulted for implementing Conveyor Safety Specification Europe, danger zones risk mitigation for associates and RME
11. Consulted on defining the number of jam busters required.
12. Consulted on creating SOPs for recurrent jam busting tasks.
13. Consulted on creating SOPs for recurrent complex jams and for recurrent jams in Access Level D areas.
5. Procedure
5.1 Requirements
The following section describes the requirements of this procedure.
5.1.1. Clearing jams risk reduction - Hierarchy of controls
1. As per ongoing EU RME Jam Reduction Project, site RME & site Leadership is expected to deep dive frequently jammed hotspots,
introduce engineering fixes, communicate and challenge undesired behaviors of AAs leading to jams to reduce the occurrence of jams
at height. A key goal and output of this project would be moving jams at height to low level, by putting in place physical-tech measures
that potentially enable identification of variations or deviations in parcels-bags, bin etiquette etc. at low level and prevent the latter
to move on into conveyance at height, where they could potentially create jams.
2. After reviewing site heat maps and reducing jams, sites shall apply additional Engineering controls to remaining hot spots at height
in order to reduce the risk to the minimum, since engineering controls are more effective than training (administrative control). This

means installing guarding at the specific section on MHE at height where the jams occur, as per WHS Conveyor Safety Specification
Europe and WHS Conveyor Safety Specification Global.
3. Jambuster C+ trained personnel will be eligible to clear jams in Area C+ under the understanding that the hierarchy of controls
explained above has been followed by RME and leadership teams on site, to mitigate the risk to the lowest reasonably practical.
5.1.2. Role Definition
Once trained, an Ops jam buster is allowed to access areas designated C or C+ (see access levels) in order to clear jams. However, any
items, locations or scenarios that meet the conditions of a complex jam (see complex jams) or are located in an area defined with a
Level D access must be escalated to RME immediately.
5.1.3. Staffing levels
Site Ops teams shall work with site RME teams to identify key locations requiring jam busters in order to calculate the staff (number,
ratio) who require training for this role.
5.1.4. Standard Operating Procedures (SOP) creation
Site specific SOPs shall be created to direct the response to recurrent simple jam busting tasks. SOPs could be more than one
considering the different locations and also the potential different conditions or tools in which a Jambuster may be called to work.
Dedicated SOPs shall be developed for complex jams and for jams that occur in access level D areas.
5.1.5. Ops Jambuster and RME coordinator
Each site Ops team and RME shall create a dedicated Jambusting schedule to ensure proper rotation and coverage of each area; an
example of schedule template is attached in Appendix F.
As a trained Jambuster, they shall reach out to the RME site team at the start of their shift to collect a radio and to be instructed on
the area to be covered. Once the radio has been collected they have been scanned in the correct calm code they will go into their area
of work. Each time RME receive a notification of a blockage they will communicate with the trained Jambuster in that area to attend
the blockage to see if they can resolve it: if the blockage is a complex jam, if it is inside a Level D area or if they are not able to solve
the jam, they will need to call for RME assistance.
5.1.6. General Jam Busting Steps
These are the standard general steps that shall be followed by the Jambusters (non-complex jams):
1. Determine the source of the conveyor jam;
2. Ensure you have available your PPEs (see par. 5.1.7);
3. Get a Jam Pole, from the nearest jam holder and aircraft/platform ladder if needed (par. 5.1.10);
4. Stop the Conveyor, using the stop/start conveyor buttons (not emergency stop). When a jam occurs, the equipment may
automatically stop. Even though the conveyor may appear to be stopped, before performing aa jam clearing activities, press
the stop button (par. 5.1.8);
5. Clear the jam. Escalate to RME, If the jam will not dislodge with normal effort or technique; If an emergency occurs, pull the
conveyor E-Stop cord or E-Stop button; if the jam has damaged any cover and/or guard (or if you believe it has) potentially
leading to an exposed mechanical hazard (i.e. pinch point or entanglement point), stop and escalate immediately to RME.
6. Once the jam is cleared, before starting the conveyor, verify associates in the affected area are clear from the conveyor. An
alarm will sound to alert associates the conveyor will begin moving;
7. Press the start button to re-start the system;
8. Return tools and PPE to designated storage locations.
5.1.7. PPE requirements
All trained associates conducting jam busting tasks in Areas designated A to C+ must use the following PPE:
1. General handling gloves (214X, 4131, 4231).
2. Bump caps or hard hats if working with overhead obstructions the individual can hit.
Additionally, to the PPE above, for Jams that require the use of MEWPs or Light Duty Lifting Platforms (LDLP), a safety harness is also
required.

5.1.8. Rule of ‘Controlled Stop’, AMEC and Lock Out Tag Out
Before start a Jambusting activity, the jam buster (Ops or RME for D) will need to ensure the equipment or conveyance are stopped
(golden rule) by reading the cabinet screen to understand the issue. Although the equipment may automatically stop always verify
that the machine is stopped by performing a controlled stop using the equipment’s Control Panel7
Once the jam is cleared, verify associates are clear of moving areas and jam is cleared before starting the conveyor at the control
panel8. An alarm will sound to alert associates the conveyor will begin moving. Where the jam area is not in clear line of sight of the
control panel, radio call between the Jam Buster a 2nd party located at the control panel can be used to verify it is safe to start.
On SLAM, PID or advanced technology derived equipment (e.g., tote palletizer), Jambusting (by Ops or RME) is allowed only if the
equipment is stopped using a dedicated AMEC (Alternative Method of Energy Control) 9 AND only if trained and qualified Ops
Superusers, who are expected to follow the approved AMEC procedure to enter. If no AMEC devices/set-up present, the access is
limited to RME.
Applying Lock Out Tag Out is required in complex jams where unguarded danger zones are present (e.g. pinch points or dangerous
transitioning points), or where covers/guards must be removed.
5.1.9. Emergency Stop Buttons
E-Stops are to be used for emergencies and the prevention of machine damage. DO NOT the use E-stop to stop conveyor for breaks
or lunches. Using e-stops may also impact adjacent machines triggering unwanted stoppages elsewhere in the line.
Only RME can reset the E-Stop or Pull Cord if it was used.
Every time an E-Stop is pressed, before commencing the Jambusting activity, RME shall be called to investigate the reasons that led to
the pressing of the E-Stop button. Only once the investigation is completed and the E-stop has been safely re-activated by RME, the
jambusting activity can be performed with a controlled stop as described in par. 5.1.7.
5.1.10.Tool/equipment requirements
Clearing blockages using Hands – hands may only be used to re arrange or remove trays - totes if they cannot be accommodated with
a pole and the immediate area is free from any unprotected pinch points/drawing-in hazards. Hands should not be put in between
trays/totes (but touching-pushing inner side of them)10.
Jam pole(s) – poles may either be individually allocated or stored at designed 5S locations. Jam busters must always use a jam pole to
clear jams;
Jam pole must be stored in their proper designated locations.
1. Aircraft/Platform ladder – if the jam cannot be reached from the ground or existing walkways, Ops Jam busters shall be
provided aircraft steps.
2. Only RME shall use MEWPs11, Light Duty Lifting Platforms (LDLP) or fixed vertical ladders
5.1.10.1. Aircraft/platform ladder requirements
1. An Aircraft ladder is a self-supporting portable ladder, with a platform provided at the highest intended standing level. These
ladders are designed to be used by one person. The top platform is surrounded on three sides by a railing to prevent falling.
2. Handrails are required around all elevated platforms. If a handrail or one or more steps are missing or broken/damaged,
immediately report it to your manager. This kind of ladders shall be EN131-7.
7
Rebin AR, AR pick and stow stations and P2R (pick to rebin) stations: Controlled stop using the equipment control panel is not necessary when solving simple photo-
cell driven blockages at abovementioned types of AR workstations. A photocell triggers "jam" status, automatically stopping the conveyance. Line is not reactivating
until the unit loads have been rearranged (blockage solved) AND "restart" button is pushed by associate. These are readily accessible sections of conveyance which are
guarded and presenting low risk in terms of “struck by” if unexpected motion occurs (e.g. RME restart conveyance remotely), therefore they can be solved by the
associate without an additional “controlled stop”.
8
Where the jam area is not in clear line of sight of the control panel, radio call between the Jam Buster a 2nd party located at the control panel can be used to verify
it is safe to start
9
See WHS Hazardous Energy Control and Lock Out, Tag Out (LOTO)
10 Any other activity not related to jam-clearing, that may require AA to move parcels from an asset to another, needs to be properly risk assessed at site level to ensure
all mechanical hazards have been identified and controlled, before it can be allowed.
11
Exception “Jambusters Full” in Italy. Originally, RME T1s population hired under RME and trained as JB+ in 2018, performing the activity as part of the “RME” staff
(following their learning curricula, aligned to Procedure and guidance in SEU at that time). This population moved under Ops in 2020 and even if new individuals may
have been trained as such since then, no new Ops AA shall be trained on the use of MEWPs after release of this version of the Procedure.
3. Aircraft/platform ladders with stabilizers are not allowed to be used by Ops, as well as platform ladders with adjustable
height. Aircraft/platform with a hinged design are allowed to be used for jambusting but only under a dedicated Risk
Assessment.
4. Ops Jambusters shall only use not-hinged and not adjustable platform ladders.
5. Ladders can only be stored in designated 5S locations and never outside of 5S.
6. See table below for ladders that are not allowed, and recommended platform ladders:
Aircraft/Platform ladders used by Ops shall be blocked for unauthorized usage. All aircraft/platform ladders shall have a dedicated
label and be registered within EAM for the required regular Preventive Maintenance plans.
5.1.10.2. Aircraft/Platform ladders safe use
• An Aircraft/Platform ladder requires level ground support for all four of its side rails. If this work site condition does not exist, a
platform ladder shall not be selected for the job.
• Do not use ladders on slippery surfaces
• A platform ladder must never be placed upon other objects such as boxes, barrels, scaffolds, or other unstable bases in an effort
to obtain additional height
• When moving the ladder to a different location use the proper handles (if present) or make sure to handle it applying the SMART
principles.
• The ladder shall be set-up close to the work, positioning the steps so that the user will be oriented at 90 degrees to the area that
they need to work in
• Once the ladder is in place use the locking mechanisms to prevent it from moving (breaks or other mechanisms - refer to ladder
manual)
• Keep areas clear around the top and bottom of ladders
• Always maintain 3-points of contact when climbing and 2 points when on the top platform
• Face the ladder when moving up or down
• Always hold the handrail when ascending and descending a stair.
• Never store any materials on a stair. This could cause a tripping hazard.
• Any spills or debris must be immediately cleaned-up on stairs as well as on the platform
• In order to prevent tipping the ladder over due to over-reaching, the user must climb or work with the body near the middle of
the platform
• In order to avoid losing balance or accidentally place a foot off the platform, the user must work with the body near the middle
of the platform and shall not move/step around on the platform while working
• Never attempt to move the ladder without first descending, relocating the ladder, and then re-climbing
• The braces on the rear of a platform ladder are not intended for climbing or standing and must not be used for that purpose
• Never exceed the maximum weight the ladder was designed for
• To avoid any hazard of dropped objects at least a 1 m radius exclusion zone (with cones or tape) shall be created when working
at height with a platform
• NEVER try to gain additional height by the addition of any type of extension or object being placed upon the unit;
• Do not use this type of platform to access or egress an elevated surface
• Work activities directly underneath a mobile ladder stand while occupied are prohibited.

5.2 HR Requirements
All local employment requirements should be followed in accordance with site HR. This covers requirements for medical checks for
working at heights if required at country level.
6. Competence and awareness

6.1. Training content
The EU Jambuster training content consists of:
6.1.1. Awareness (Access level A)
All employees accessing the floor shall be briefed on the golden rules (Appendix C) and risk of working with conveyance, which shall
be part of New hire induction training.
6.1.2. SLAM Operators, PID operators and Robotic cells Ops Superusers (Access Level B)
Any employee jambusting in a B area needs to be trained on the following content: i) 6.1.1: ii) the corresponding operator training for
accessing that B area; iii) Jambuster training.
6.1.3. Jambuster C training (Access Level C)
1. The definition of a Complex Jam
2. Points 5.1.4 to 5.1.11: Steps, PPE requirements, Controlled stop Vs AMEC&LOTO, Emergency stop, Tools/Equipment
3. How to use Aerial/Platform ladders (par. 5.1.10 and 5.1.11)
4. Definition of Access Areas - levels
5. The Golden Rules in Appendix C
6. The content requirements in Appendix D.
6.1.4. Jambuster C+ Competence and training (Access Level C+)
According to estimations of EU RME, Ops AAs JB+ staffing needs to cover clearing jams at height (unguarded conveyance) are of 2-3
individuals per shift in AR and IXD sites. These individuals shall be warehouse associates with more than 6 months tenure in the
company and a permanent contract with Amazon. They must have received Jambuster C training (par 6.1.3) and have acted on the
role in the last 3 months. Jambuster C+ shall also have undergone additional training on mechanical hazards and precautions, access,
when to stop/isolate and escalations relating to unguarded conveyance, followed by a quiz and practical demo on the floor by RME.
Jambuster C+ shall be on the task for at least 6 months/year12, to ensure they built and maintain the knowledge and competency.
6.1.5. Jambuster training for RME Jambusters (Access level D & complex jams)
As a minimum, the Jambuster training for RME Jambusters content is to cover:
1. Hazards present when clearing jams for Complex Jam and for Jams in Area Access D
1. Preventive and Control measures to be used when clearing jams for Complex Jam and for Jams in Area Access D
2. Safety requirements for the additional tools required for clearing jams for Complex Jam and for Jams in Area Access D (i.e.
MEWPs, LDLPs, etc)
6.1.6. Jambuster “time on the task” tracking
All Jambusters must be coded onto a trackable calm code whist they perform the jambusting task. The code to be used is FCMTN
for “Operations AAs clearing jams and Kick Out (KO)s from the conveyors”, according to EUCF standard list of codes (EU ACES &
FINANCE FCLM Standard Hours - Function Rollup & Time on Task). This will also allow RME and site to determine the number of
hours that a jambuster has fulfilled the role over the last 12 months, the latter determining their competency and making visible
situations in which Associates are undertaking the job after a long period of inactivity (> 3 months), thus increasing the possibility
of information fade and serious injury. These associates and not clear jams (badge to be removed) until retrained. This ruling shall
be utilized in the safety training compliance dashboards-trackers to be measured as part of the reporting routines.
12
Where a 6-monthly job rotation cannot be achieved due to local restrictions and/or employment conditions, the JB+ role may be undertaken on the basis of one
day in every five. In such cases the JB+ specific training shall be re-taken at 6-monthly intervals.

6.1.7. Training Program
Table 1: Jambusting training matrix
Job title/description Type Training content Required frequency
Ops & RME Jambuster Authorized • Jambuster training module C • Initial on
(Access Level B, C) assignment
• Annual
Ops & RME Jambuster Authorized • Jambuster training module C • Initial on
(Access Level C+) • Jambuster training module C + assignment
• Annual
SLAM Operators, PID Authorized • Jambuster training module C • Initial on
Operators, and Robotic cells assignment
Ops Superusers13 • Annual
RME Jambusters (Complex Authorized • Jambuster training module C • Initial on
Jams and Access Area D) • Jambuster training for RME Jambusters assignment
(Access level D & complex Jams) • Annual
3rd Party contractors that Authorized Training Module C and D given by Amazon to • Initial on
have “Jambusting” as part Vendor Site Supervisors who will cascade the assignment
of their contract scope training to the rest of the vendor staff
Direct Managers (L4 and L5) Authorized • Jambuster training module C • Initial on
of Jambusters – Ops assignment
• Annual
Direct Managers (L4 and L5) Authorized • Jambuster training module C • Initial on
of Jambusters – • Jambuster training for RME Jambusters assignment
RME (Access level D & complex jams) • Annual
Notes:
1. SLAM Operators, PID Operators and Robotic Cells Ops Superusers - These employees will require standard Jambuster Training
in addition to the corresponding operator´s training of the equipment they could clear jams on. Granting Level B Access will
authorize them to enter and clear jams only in the specific equipment they are trained to operate in and only if the equipment is
stopped using a dedicated AMEC. Having jam buster training will enable them to clear jams in C areas as well.
2. RME Jambusters (Complex Jams and Access area D) - RME Jambusters will also require to take the Jambuster training for RME
Jambusters (Access Level D & Complex Jams) to be consider trained and authorized to clear complex jams or jams in Area Levels
D. This particular training shall be held by a SrRMET or RME AM on the field showing the trainees examples of Level D areas,
examples of complex jams and reviewing the content of the Jambuster training for RME Jambusters. This training can only be
given after the Jambuster Training has been successfully completed.
3. Direct Managers (L4 & L5) of Jambusters from Ops and RME: Any direct managers of a Jambuster (both from Ops and RME) shall
undergo the same Jambuster theorical training of their direct reports. Completion shall be registered in Learning system consoles
and tracked by Ops L&D through Safety Training Compliance Dashboard and/or similar reporting tools.
6.1.8. Training delivery
Site Learning teams are responsible for delivering all theoretical, classroom training and testing for Jambuster Training (Access Level
A, B, C, C+) utilizing the EU Standard program material. Site RME teams are to support delivery by providing practical demonstrations
of safe jam busting procedures (5.1.6, 5.1.7, 5.1.8) and how live the requirements of the EU Standard program. Once all items are
complete, the Site Learning team has the responsibility to record the training in Learning system consoles and to provide successful
students with the correct badges.
Third party contractors performing Jam Buster activities Access Area Level C, C+, D (yellow badges) will be subject to same program.
Vendor Supervisor(s) at site will be trained by site team according to paragraph above. These Supervisor(s) will act as trainers,
cascading the training to the rest of the vendor staff. RME will give back the names to L&D site team in order this population is also
tracked in FC Learning console, under corresponding module ID.
13
If, eventually, there is a conflict between one or the other training, then most stringent safety requirement will apply.
For RME Jambusters and RME Third party contractors allowed to clear area D, RME will be responsible to deliver the Jambuster training
for RME Jambusters (Access Level D & Complex Jams) as defined in section 6 and to provide the logins of the attendees back to L&D
site team who will track completion in FC learning console using the corresponding learning module ID.
6.1.9. Training material
EU standard and training material has been created and approved. EU L&D team is responsible for filing centrally and updates (training
modules C, C+ and module D).
6.1.10.Training records
Site Learning teams are responsible for recording all training records in corresponding Learning systems (LMS-Umbrella, FC Learning
etc.), according to EU L&D guidance.
7. Audits, inspections, and evaluations

For auditing methods and principles, refer to the Global WHS Performance Evaluation Procedure.
Audits, inspections, and evaluations can be performed using several different methods depending on the audited area. To collect the
information, the following methods should be included:
1. Performing interviews with top management and associates at different levels of the organization;
2. Observing activities (processes and behaviors); and
3. Reviewing documentation.
Guidance for auditing is available in the WHSMS auditing wiki.
8. Continual improvement
For continual improvement methods and principles, refer to the Global WHS Continual Improvement Procedure.
9. Reporting
The reporting of injuries, illnesses, and other events as applicable to this topic. Should meet the requirements in the WHS Incident
Reporting and Investigation Procedure Global.
10. Documented information

Records related to this procedure must be managed in conformance with Amazon’s Document and Record Retention and Destruction
Policy and all legal requirements.
Classify WHS documents in conformance with Amazon’s Information Security Data Classification Catalog.
Table 2: Documented information retention schedule
Record type Retention period minimum
Training Records Three (3) years
11. References
11.1. Internal references
11.1.1.Standards and procedures
• Global WHS Continual Improvement Procedure: https://policy.amazon.com/procedure/80071
• Global WHS Glossary: https://w.amazon.com/bin/view/EHS_GEMS_Wiki/EHSGlossary/
• Global WHS Management System Standard: https://policy.amazon.com/standard/32135
• Global WHS Performance Evaluation Procedure: https://policy.amazon.com/procedure/80074
• WHS Conveyor Safety Specification Europe: https://policy.a2z.com/docs/615751/publication
• EUCF Safety signage Standard – Appendix F/H: https://tiny.amazon.com/nfi88nby/amazawsaworkindehtmldocu514d

11.1.2.Wikis and guidance
• WHSMS Auditing Wiki: https://w.amazon.com/bin/view/GEMS_AUDIT/
• WHS Standards and Procedures Wiki: https://w.amazon.com/bin/view/Whs/Programs/
11.2. External references

ISO 45001:2018 Occupational health and safety management system
12. Change management and document history

Table 3: Document change history
Version Description Published Effective Next review
1 Initial document 16-May-23 16-May-23 16-May-26
1.1 Minor amendments to Appendix E and adjustments to links 29-May-23 29-May-23 16-May-26
2 Added new Jambuster C+ Role and Area C+ 17-Nov-23 17-Nov-23 16-May-26
Clarified role of 3rd party vendors contracted to perform JB activities
Modified par. 3.2 adding a Note on conveyors above 2.5m
Added footnotes 1, 4, 6,7,8,9,12
Added par. 5.1.1.
Added par. 6.1.5 - 6.1.6.
Updated Appendix A and B to include Areas C+
Updated Appendix E with Baseline RA for JB+
2.1 Updated links and names of referenced documents 07-Dec-23 07-Dec-23 16-May-26
Click this link. Tell us what you think. Suggestions, proposal of solutions, questions, comments, or concerns are welcome.
13. Appendix
Appendix A: Access Areas signage
Click here to download
Appendix B: Badge Standards

Appendix C: Golden Rules

CONVEYORS - General awareness New hire Associates and RME staff:
1. Do not stand on, ride on, reach under, climb over or crawl under ANY conveyor 14 (ex. Flexy conveyors).
2. Amazon dress code includes many considerations that will keep us safe at work:
a) Clothing – must not be baggy or have drawn strings which may get caught
b) Accessories – necklaces or scarves – shall never hang (<7.6 cm beyond the neckline)
c) Lanyards – Amazon - always wear a standard amazon lanyard – no yoyo clips or non-breakaway clips. Amazon lanyards have
an unfastening feature which means the leash will detach if caught in machinery.
d) Hair-beards: in the floor, hair exceeding the neckline must be tied up or pinned up at all times: beards exceeding 7.6 cm must
be tied up or netted (see Operational Safety Rule #7).
3. Pinch/Transition Points – Where present, red and white stripped tape highlights gaps between the driven belt or the conveyor
rollers. At these points of the conveyors there is an increased risk of body parts being trapped or clothing entangled. Never stand
by an area marked with white/red tape on the conveyor
4. If an item/Package gets trapped, do not try and dislodge. This shall be carried out by those trained only (Jambuster) with a
certified badge.
JAM BUSTING & CLEARING JAMS Authorized Jam busters:
1. Only trained and authorized associates can perform the task.
2. Always stop conveyor before clearing jams (“pack to rebin (P2R)” may be excluded as per policy).
14 RME personnel for maintenance tasks and only under proper Risk Assessment and an SOP, may be allowed to step-on/crawl/reach under a conveyor
3. While performing Jambusting or clearing Jams, do not attempt to rearrange product on a moving conveyor with hands.
4. Always use jam poles (reach poles, poke sticks, etc.) to remove jams. Jam poles shall be used with both hands (exception for
totes trays as per policy)
5. If you cannot solve the jam with a reach pole, escalate to RME.
6. Never stand by, unjam or come close to conveyance sections where pinch points or transition points are present. Watch out
for areas marked with red/white stripes.
7. Use only authorized safe means of access to reach the jam (no ladders or vertical steps).
8. Position yourself, using approved aircraft/platforms if needed or MEWPs (only RME), in such a way that you never need to
overreach over your shoulder line.
9. Be safe, wear the PPE (gloves, head protection where required).
10. If you cannot clear the jam within 5 minutes, escalate to RME.
Appendix D: Jambuster training requirements

• Understand the basics underlying risks of automatic systems (can start & stop without warning).
• Identify nearest emergency stop and understand the equipment it affects.
• Understand functioning of emergency stop device versus PEC (Photo Electric Cell).
• Understand critical (and banning rules) for clearing blockages in complex jams (banned conveyors types) and Maintenance-specific
areas at site.
• Understand the need to escalate to RME if the jam has damaged any cover and/or guard (or if you believe it has) potentially
leading to an exposed mechanical hazard (i.e. pinch point or entanglement point).
• Self-awareness of equipment and of those around them; take responsibility for their actions, check (and double confirm) that
conveyor systems are clear before switching on any conveyor.
• Reset equipment– conveyors and E-stops (limitations) by themselves before/after clearing respective section in the control panel.
• Understand limitation of height (jams up to 2.5 meters): safe access & egress using medium aircraft stairs, granting access to
suspended conveyors and awareness on potential residual risk. Be compliant with the rules of safe working (falling from this
height can be fatal, 2-3 points of contact rules, etc.).
• Work at heights training (country-specific) if required for aircraft steps.
• Understand type of vertical steps and ladders they are not allowed to (risk they could mix up the limitations).
• Understand what is Controlled Stop, AMEC and Lock Out tag Out LOTO and that locked out equipment cannot be manipulated.
• Understand and identify conveyor hazards and the rules for clearing blockages on danger zones “transition point” or “pinch point”.
• Basic radio procedure and escalation practices.
• Basics of raising Trouble Tickets and the procedures to follow up an initial radio alert.
• “Stop Work Authority” and escalation path if they are not confident of the safest way to clear a jam.
Appendix E: EU Risk Assessment for Jambusting C and C+

Appendix F: Schedule Template

Appendix G: PMV Clearing conveyor jams general



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WHS Jam Busting Procedure EU

WHS Jam Busting Procedure EU

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

2. Scope and Applicability

3. Terms and definitions

3.1. Access Areas - levels

3.2. Complex jams

in regards of danger zones.

4.3. EU Ops Learning

4.6. Site Ops

4.7. Site Learning

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

4.9. Site WHS (safety)

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

6. Competence and awareness

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

7. Audits, inspections, and evaluations

10. Documented information

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

11.2. External references

12. Change management and document history

Appendix B: Badge Standards

Appendix C: Golden Rules

Appendix D: Jambuster training requirements

Appendix E: EU Risk Assessment for Jambusting C and C+

Appendix F: Schedule Template

Appendix G: PMV Clearing conveyor jams general

AMAZON CONFIDENTIAL – INTERNAL USE ONLY

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