PT Trakindo Utama FAILURE ANALYSIS REPORT

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SERVICE REPORT
INSPECT DUST ENTER CABIN
WO Number :
Customer : PT. CIPTA KRIDATAMA
Unit Model : 345GC / CE3216
Serial Number : KEF30132
Technician : EKO ERZANI
SMU Unit : 16.6 HOURS
Date Service : 7 MAY 2022
Location Service : CK-BMB SITE SITARUM

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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SO Number : Reported By : EKO ERZANI

SO Reference* : Reported Date : 5/7/2022

Checked by
FERIANSYAH / Approved by
Foreman / : : M RUSDIANSYAH
BAMBANG MARCONES Service Head
Superior

(Name and Signature) (Name and Signature)

*Previous Service Order/Sales Order

SIMS Information
DEALER EQUIPMENT CUSTOMER
CODE J24L NUMBER CE3216 NAME PT. CIPTA KRIDATAMA
TECHNICIAN EQUIPMENT
DATE 7-May-22 IDENTIFICATION 13103 LOCATION RANTAU
CATERPILLAR CATERPILLAR INSTRUCTION
MODEL 345GC SERIAL NO. FEK30132
INSPECT DUST ENTER CABIN
HOURS 16.6 H KILOMETERS

PART PART NAME QT DESC. GROUP GROUP NAME ✓ IF MADE ✓ IF DESCRIPTIVE COMMENTS
NUMBER Y * NUMBER PRODUCT DURABILITY (20 SPACES MAXIMUM PER
RESPONSIBL CODE CONTAINING INOPERABLE ISSUE INCIDENT)
E PART
538-8843 SEAL AS 1 16 477-7567 PART GP ✘ DUST ENTER INTO
DOOR CAB

DESCRIPTION CODES * A – Structural C – Leaks E – System Malfunction G – General Repair K - Serviceability X – Operator
(Refer SIMS Guidelines : B – Surface D – Factory Assembly F – Factory Shipping H – Adjustment N - Abuse Complaint
SEBD0850)

Component Information
Component PCR Schedule Comp. target hours (ex
Description
: CABIN Hours
: 12,000)
Comp. Serial No. / Current hours failed (ex
ID
: Component Hours : 8,000)
Comp. Arr. / Group Remain of target life (4,000)
No.
: Life Remaining :
Mach. Hours - Component New
Installed
: 16.6 H Price
:
Mach. Hours - (ex. $ 10,000)
Removed
: Cost To Repair :
Date Comp. ORIGINAL Cost/Hour (10,000 / 4,000 = 2.5 $ /hr)
Installed
: MACHINE Remaining
:
Date Comp. Failed :

Supporting Documentation Required

# Description Yes Comments
1 Installation Check List ☐
2 Repair & Maintenance History ☐
3 SOS History ☐
4 Magnetic Plug Inspections ☐
Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01
 PT Trakindo Utama FAILURE ANALYSIS REPORT
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5 ET/VIMS Data ☐
6 TPMS / Payload Data ☐
7 Performance Test Data ☐
8 Others ☐
Failure Outline : Brief outline of what the Customer reported
Customer complain dust enter cabin

Background / Research : Write down all the brief backgrounds of failure (includes the taken actions)
When and on what condition customer reported the failure :
Operator report when machine operation found dust enter into cabin
What were the immediate actions taken :
1. Inspect for source of leaking dust / air
2. Clean air filter and cabin area, Set AC blower configuration to fresh air
Repair & Maintenance History : State all the previous repair and maintenance history related to the current events

LIST POSSIBLE CAUSES

Make a list of failure’s possible causes
1. Seal door cabin not install properly
2. Door can’t be completely closed

OBSERVATIONS
Write down all the observations made during your Failure Analysis investigation including the good and bad findings
To Help Explain Progression/Stage of Failure,
Part Number– Name– modifier Code
Use Photos/Parts Book Illustration.
(RH/LH/Upper/Lower etc.) – Detail
Identify Type, Amount, Location of Wear, Deposits, Damage,
Explanation
Fractures etc.

- View of machine = 345 GC / CE 3216

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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- Proudct Identification Number

SN : KEF30132

- Machine Service Meter

SMU : 16.6 H

- Inspect area cabin found dust inside of

the cabin

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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- View condition before add seal

BEFORE

- View after add seal to the frame of

cabin door

AFTER

- View condition before add seal

BEFORE

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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- View after add seal to the frame of

cabin door

AFTER

- View of condition frame door LH

before and after improvement
AFTER
BEFORE

AFTER

- View of condition frame door LH

before and after improvement

BEFORE

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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- View condition of sun roof before add

seal

AFTER
- View condition of sun roof after add
seal

- View condition sun roof before and

after improvement

BEFORE

AFTER

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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BEFORE

- View of front glass cabin

before and after improvement

CONCLUSION
Based on inspection, found 538-8843 seal as door not properly sealing. Cause dust enter in cabin. Temporary repair
it use 6V-1392 seal.

Solution to Prevent Reoccurrence :

1. Change AC blower configuration to fresh air and sosialisasi with operator and operation team

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01

 PT Trakindo Utama FAILURE ANALYSIS REPORT
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Service Head Decision : State the Service Head’s agreed decision on justification, whether warranty, goodwill,
rework, or event

Recommendation :

Please attach maintenance history, oil sample results and supporting documents.

Bagian dari / Part of : CSM.OPC.SOP.001.R01 Form Number : CSM.OPC.FRM.013.R01