Filters
Filters
Filters
Communication filters are habit of thought that can delete, distort or generalize the messages you want
to share. And they're in place for both sender and receiver, in every conversation. There are five types
of Filters.
1. Distractions.
2. Emotional states.
3. Beliefs and expectations.
4. Differences in style.
5. Self-protection.
1. Distractions:
When you say something to others we have to observe the attention of the communicator. External
things like noisy kids, a hearing problem, or background noise can create a problem. Internal
factors are preoccupation, feeling tired, planning what else is to be done that day, etc.
Make it easier to pay attention to communicator. Ask for their attention.
2. Emotional states:
Moods greatly affect communication. Studies have shown that we tend to give people more benefit
of the doubt when we’re in a good mood and less when we’re in a bad mood. When we’re in a bad
mood we are more likely to perceive whatever the other person says or does more negatively no
matter how positive he/she is trying to be.
Don’t use a filter such as a bad mood as a reason to treat others badly. Talking about how you feel
may be the best first step in starting a conversation, especially if it is about important matters.
3. Beliefs and expectations:
Many studies have shown that we tend to see what we expect to see in others and in situations.
It takes humility to recognize and admit that others do this. It has been shown that expectations not
only affect what we perceive but can influence the actual behavior of those around us.
For example, if you believe that someone is an extrovert, he is more likely to sound like an
extrovert when talking with you, even if that person is normally introverted. We “pull” behavior
from others consistent with what we expect. This is one reason why old habits and feelings and
patterns of communication come back with full force during holidays when we are with the family
we grew up in. We can easily get into “mind reading”, thinking that we know what someone else
means or wants.
4. Differences in style:
One person may be more expressive and one more reserved. Styles are determined by many
influences including culture, gender, and upbringing.
For example, in one organization one employ may be very normal to raise one’s voice in demand
tone where the other employ may present his point in polite tone.
5. Self-protection:
This filter comes from the fear of rejection. Fear is the big enemy of secure and warm attachment.
It will stop us from saying what we truly feel or want.
For example, subordinates generally are reluctant to pass on that information, in upward direction,
which can work against their interests. In case, if they will have to give any information they will
alter it in such a manner so that it cannot harm them.