Executive summary

This report is express about the internship experiences that have been under taken
during the last 30 days. In this report I have tried to list the overall aspects of the
internship experience. In the first chapter of the report, it provides introduction,
background of the organization and the mission, vision, value of the hosting
organization. It starts from the brief history of the company and from the time it has
been established. In second chapter of the report, it describes about tasks that I was
given to perform in the hosting organization , supervisors support and benefits gained
from the internship program. The third chapter mainly describe internship
experience , details listed and explained of tasks that I have accomplished, during the
program by using image reference. The fourth and the fifth chapters states the
conclusion and recommendation. Generally, I tried to list general and specific
concepts and IT duties during my internship program.

I
 Acknowledgment
Before all I would like to thank virgin Mary and her son! Then I express my deepest
thanks to my supervisor Mr. Biruk Hailu junior IT officer at BOA for taking part in
useful decision & giving necessary advises , guidance and arranged all facilities to
make life easier. I choose this moment to acknowledge his contribution gratefully.

II
 List of Acronyms
App Application
ASTU Adama science and technology university
ATM Automated Teller Machine
BOA Bank o f Abyssinia
CAT Category
CSE Computer science and engineering
LAN Local Area Network
MAN Metropolitan Area Network
MTO Money transfer option
OS operating system
PAN Personal Area Network
POS point of cell
UTP Unshielded twisted pair
WAN Wide Area Network

III
 Table of content
Executive summary.........................................................................................................I
Acknowledgment...........................................................................................................II
List of Acronyms..........................................................................................................III
Chapter one...................................................................................................................1
1. Introduction..............................................................................................................1
1.1 Background of the organization........................................................................1
1.2 Description of the organization.........................................................................2
1.3 Mission vision and value of the organization....................................................2
1.4 services of the organization...............................................................................3
Chapter Two.................................................................................................................4
2. Management Trainee and Employee Information................................................4
2.1 Major duties to perform in IT department of BOA...........................................4
2.2 How I become Oriented with my IT responsibilities........................................5
2.3 Supervisors support during my internship........................................................5
2.4 Qualities I developed to succeed in my daily duties.........................................6
Chapter three................................................................................................................7
3. Specific job information...........................................................................................7
3.1 Technical duties and responsibilities I had...............................................................7
3.1.1 OS troubleshooting..................................................................................7
3.1.2 Application support.................................................................................7
3.1.3 Networking..............................................................................................8
3.1.4 ATM Support and Deployment.............................................................16
3.1.5 Hardware maintenance..........................................................................20
3.1.6 POS machine Activation.......................................................................20
3.2 Other responsibilities I had During The internship.........................................21
3.3 Beneficial Technical Knowledge And skills from my courses.......................21
3.4 Problem I identify in the Organization............................................................21
Chapter four...............................................................................................................22
4. Reflection and conclusion......................................................................................22
4.1 How my internship Fit my career goals..........................................................22
4.2 Did my career goal change as a result of this internship experience?.............22
4.3 The value of this internship.............................................................................23
4.4 Challenges during the internship.....................................................................23
4.5 Self -Evaluation...............................................................................................23
Chapter five................................................................................................................25
5. Recommendation....................................................................................................25
 Chapter one
1. Introduction
An internship is an experiential academic experience in which a student has
intentional learning goals/objectives with measurable outcomes. These learning
goals/objectives may include:

 Academic Learning: the student may apply and test knowledge learned in the
classroom to a professional work environment.
 Career Development: the student may explore a specific field of interest, expand
his or her professional network and gain and understanding of the qualifications
and duties involved in a specific profession or career field.
 Skill Development: the student gains an understanding of the transferable skills
and knowledge required for success in a professional work environment and
integrates those skills in their academic learning
 Personal Development: the student gains decision-making skills, self-
confidence, business savvy, ethics, and teamwork required for success in a
professional work environment.

An internship is designed as an exchange. The student agrees to complete work that

will benefit the host organization and in return is offered the opportunity to learn new
skills, expand his or her knowledge of a particular field and explore career options.
Employers offer internships for many reasons. They see student interns as fruitful and
economical resources with which they can accomplish projects not otherwise
possible. They believe interns bring enthusiasm and new ideas into work settings and
make strong employees. Just as importantly, employers feel an increasing
commitment to education and want to help train students to assume responsible roles
in society.

An internship provides a variety of benefits for young workers who want to broaden
their chances for landing a job and jump-starting their careers. Internships give you a
taste of what a profession is like, help you build your resume and let you meet people
who can help you in your career.
The objectives of a student participating in an internships are to: Explore career
alternatives prior to graduation. Integrate theory and practice. Assess interests and
abilities in their field of study. Learn to appreciate work and its function in the
economy.

1.1 Background of the organization

BANK OF ABYSSINIA (BOA) is located in Addis Ababa, Ethiopia and is part of the
Depository Credit Intermediation Industry. The present-day Bank of Abyssinia was
established on February 15, 1996 (90 years to the day after the first but defunct
private bank was established in 1906 during Emperor Menelik II) in accordance with

1
1960 Ethiopian commercial code and the Licensing and Supervision of Banking
Business Proclamation No. 84/1994.

BOA started its operation with an authorized and paid up capital of Birr 50 million,
and Birr 17.8 million respectively, and with only 131 shareholders and 32 staff. In
about sixteen years since its establishment Bank of Abyssinia has registered a
significant growth in paid up capital and total asset. It also attracted many
professional staff members, valuable share holder and large customers from all walks
of life.This performance indicates public confidence in the Bank and reliability and
satisfaction in its services.
Currently, employing the state-of-art banking technology, the Bank provides
excellence domestic, international and special banking services to its esteemed and
valuable customers. It also strives to serve all economic and services sectors via its
ever increasing branch networks through out the country.
1.2 Description of the organization

In an era where commercial banking services were in an inchoate stage and striding
towards transforming different sectors of the economy, Bank of Abyssinia’s founders
believed in the need for a bank that gives comprehensive commercial banking
services. Thus, the Bank of Abyssinia (BoA) was open for business in 1996 with
enthused initiation and determination.
The name Abyssinia resembles bravery and character which are the core attributes of
BoA. Its identity is demarcated with a sense of hope, optimism, and belief as it is
perfectly displayed in its logo, the Adey Abeba. Adey Abeba brings the promise of a
new beginning. BoA brings that very sense to all the customers it engages with.
Working with and through BoA brings sustained success with the help of a bank that
is a symbol of determination and hard work.

1.3 Mission vision and value of the organization

Vision

To become the leading commercial bank in East Africa by the year 2030.

Mission

Provide excellent financial services through competent, motivated employees and

digital technology in order to maximize value to all stakeholders.

Values

Customer Satisfaction
The quality of our work is always measured by the level of satisfaction our customers
get. To attain the maximum value, our financial services are always of the highest.
always of the highest.

2
Integrity
The services we deliver throughout the country keep their uniformity and standard to
display our integrity.

Team work and Collaboration

As we stride towards the same goal, which is delivering unparalleled banking service,
our collaborative effort holds the utmost significance.

Caring for our community

As a bank that bears the former name of our country, our commitment lies beyond
delivering financial services. It goes without saying that we are deeply concerned and
involved in helping the community we operate in. Our corporate social responsibility
shows our care as it is a platform to which allows us to give back to our community.

1.4 services of the organization

The services given by BOA are to accept deposits, pay interest, clear cheques,
advance loans, act as an intermediary in financial transactions, and provide other
financial services to its customers.

3
 Chapter Two
2. Management Trainee and Employee Information

2.1 Major duties to perform in IT department of BOA

By the time I was practicing at BOA the It officers was training me at almost every
duty of theirs except some sensitive issue, so there was no single task I was given I
was participating in multi tasks. Whenever a duty comes we was performing as a
team. So the followings are major IT duties performed by BOA’s IT team.
OS troubleshooting
 OS repair
 System restore
 Formatting
 Data recovery
 Backup and restore
Application support
 MTO (Western union, Moneygram, xpress money, kaah, transfast,
ria,dahabshill, …)
 Driver installation (Printer and scanner)
 Applicatio program installation (Power geez, Office, PDF readers, mozilla,
chrome…)
Networking
 Printer sharing with hostname
 Printer sharing with computer ip address
 Printer sharing with the printer ip address
 Ethio telecom modem configuration
 Turn on network discovery and file sharing
 Turn off firewall setting
 Network installation
 Network troubleshooting (ipconfig, ping, tracert)
 Remote support
 Ethio-telecom modem configuration
ATM Support
 New ATM Deployment
 Follow up , call login and escallation
 APTRA installation
 Hardware replacement
 First line maintenance (FLM)
Network troubleshooting
 Weather the network cable is blinking or not
 Weather the NIC driver is disabled or not
 Weather the computer IP configuration is correct or not
 Weather we are able to ping the gateway or not
 Weather we are able to ping the remote server or not
 Weather the proxy setting is correct or not

4
ATM Deployment
 Site selection
 Communicate to HO
 Receive LAN IP, Terminal ID and Port No from HO
 Check the EThio telecom line
 Configure ATM (Hostname, IP address, Port no, EJ…)
 Replenish cash
 Test Functionality
 Change ATM combination

2.2 How I become Oriented with my IT responsibilities

There are three IT officers under the district two of them are male and one female. By
the time I was their the female staff wasn’t there because she gave birth. So I was
using her place at the office.

At the first day, my supervisor gave me orientation about that I was the first intern
they accept as a district and how the IT team organized and divided the tasks for three
of them. Each of them coordinates around 20 branches under them. Since the female
staff was taking rest , duties under her was again separated for the two officers.

Then he showed me several IT duties that they are performing in detail. And we agree
to do almost all tasks together in order to train me practically. Sine my internship
duration is small we agree to see tasks as far as our time limits as.
After that whenever an IT support request comes to my supervisor we agree that we
are going to handling them together chronologically. And for example when one
request comes and we do it together he shows me in detail at first and then If that
similar case happens again he orders me to do it my self.

At the last , he introduce me other staffs of the district so that I will have a comfort
working environment.

After the internship was completed my supervisor gave me a responsibilities of

network installation at new office and he went to training at head office ,Addis Ababa.
And I am still participating in the bank by the knowledge I got.

2.3 Supervisors support during my internship

My supervisor shows me the following qualities in supporting me in order to make me

well-trained IT professional.

My supervisor

 make my intern feel welcomed.

 plan ahead and prepare what he will teach me for the day.
 is being Be my resource of knowledge, he tells me some theoretical parts too
 have regular check-ins.
 he was totally willing to train and teach me .
 give quality feedback.
5
 inspire me
 he likes to have fun he believed that an internship should be a fun learning
experience. When interns are happy at work, overall performance truly improves.

2.4 Qualities I developed to succeed in my daily duties

The following are qualities I gain from this internship.

Teamwork
I learn to work as a team without focusing entirely on myself. And each one in a team
needs to work together to finish the task. I found it helpful for my future semester
project.

Problem Solving Skills

This internship introduces me to real-life work problems and hence develops my

problem-solving skills.

Work Ethics
In school education, I used to making excuses for late submissions, short attendance .
But it is only when i introduced to the actual environment that I learn work ethics.

Adaptability Skills
Being adaptive to my surroundings easily is one of the most useful soft skills also
important to my self-growth

Communication Skills
I learn that good communication is one of problem solving skill in day to day social
life.

Time Management
I learn to manage my time better by maintaining a balance between my duties and
personal life, without harming any of them.

Responsibility
This intern makes me more responsible and accountable for what decisions I will
make in my day to day activities

6
 Chapter three
3. Specific job information
3.1 Technical duties and responsibilities I had

3.1.1 OS troubleshooting

Operating system OS troubleshooting is Operating system problem fixing. Computer

and laptop operating system problems are commonplace. The operating system can
become corrupt or suffer problems caused by viruses, malware, spyware, a cluttered
registry and installation and UN-installation of software among others.
What I was performing during the internship program was is listed below
 OS repair
 System restore
 Formatting
 Data recovery
 Backup and restore

3.1.2 Application support

IN Application Support the it team support IT services delivered to users within an

organization, enabling the required operational processes needed for the business to
be successful. By default, Application Support enable people to execute their
responsibilities within the relevant business processes.
The App Support it team checks messages, monitors the system and works through
any improvements in processes that have been identified.

For instance imagine that the computers controlling the ATM machines (cashpoints)
crashed or stopped working properly all around the world. As an App Support
Analyst, you are expected to work quickly with the team to diagnose problems and
get the systems back up and running. You will also be responsible for communicating
with users, regulators and other stakeholders and reporting on status when the service
has been restored.

The App Support it officer will also be expected to work through finding the root
cause of the issue and recommend what should be done in order to avoid this
happening again. These recommendations could cover many things, such as process
changes, improved monitoring, new errors, user training or changes to the app’s code.

The following attributes are also essential to a successful career within Application
Support:

 Empathy with users

 Patience and understanding
 Acceptance of ownership
 Investigation and diagnostic skills

7
  Excellent customer service skills
 Attention to detail
 A proactive approach
 Ability to work under pressure and to tight deadlines

Some of the duties are:

 MTO (Western union, Moneygram, xpress money, kaah, transfast, ria,

dahabshill, …)
 Driver installation (Printer and scanner)
 Application program installation (Power geez, Office, PDF readers, mozilla,
chrome…)
In this part, I was only participating in driver installation and application program
installation. The MTO was a little bit sensitive part so that it was done by the
professional It officers only.

3.1.3 Networking

Networking, also known as computer networking, is the practice of transporting and

exchanging data between nodes over a shared medium in an information system.
Networking facilitates everything from telephone calls to text messaging to streaming
video to the internet of things (IoT).

A computer network comprises two or more computers that are connected—either by

cables (wired) or WiFi (wireless) with the purpose of transmitting, exchanging, or
sharing data and resources.
A computer network is mainly of four types:
 LAN(Local Area Network)
 PAN(Personal Area Network)
 MAN(Metropolitan Area Network)
 WAN(Wide Area Network)

In BOA the local area network and wide area network are used. Most of the time the
branches who need It support are far from the district and It officers are only 3 in
number , so that giving the support by going in the branches physically is difficult
therefore we use “Remote connection” which is under networking duty by using the
ip address of the computer.

But, for some cases which requires physical touch the IT officer and I was going in
different areas for instance: Meki branch in Meki city, dhera branch ,at dhera city,
Awash melkassa branch, at awash melkassa city and sodere resort hotel, (for ATM
support).

The following tasks are the main duties under network which I was performing in the
bank district and branches

 Printer sharing with hostname

 Printer sharing with computer ip address
8
  Printer sharing with the printer ip address
 Ethio telecom modem configuration
 Turn on network discovery and file sharing
 Turn off firewall setting
 Network installation
 Network troubleshooting (ipconfig, ping, tracert)
 Remote support
 Ethio-telecom modem configuration

After the internship day was completed , till now(until I write this report) , by the
order of my supervisor I am doing network installation at adama, franko sara mole
third flour office full network installation for the bank with two others workers ,to
open new district office there.
The followings are instruments (tools) I use during the network installation process.

Extension cable
Extension cords provide power for devices with cables that can't reach any nearby
electrical outlets. Choosing the right type of extension cord is important to ensure
electrical safety and prevent home fires.

Figure 3. 1 Extension cable

Rechargeable screw driver

An electric screwdriver is a portable electric device that allows you to screw and
unscrew effortlessly. The head of the screwdriver is equipped with a bit holder which
can be magnetic or have a quick release system. The bit holder allows you to quickly
insert the bit that corresponds to the screw head.

9
Figure 3. 2 Rechargeable screw driver

network cable puncher

The process of punching down the cable refers to the physical force required to
penetrate or remove the wire insulation as the electrical connection is made.

Figure 3. 3 network cable puncher

Crimping tool
A crimping tool is a device that is used to make cold weld joints between wires and a
connector through deforming one or both of them to hold the other. A special
connector is used to join metals together.

Figure 3. 4 Crimping tool

10
Cutter
cutter is typically a hardened metal tool that is used to cut, shape, and remove material
from a work-piece by means of machining tools as well as abrasive tools by way of
shear deformation.

Figure 3. 5 cutter

Hand hacksaw

A hacksaw is a hand-powered, small-toothed saw used for cutting metal pipes, rods,
brackets, etc. Hacksaws can also cut through plastic. The blade can be installed to cut
on either the push or pull stroke; cutting on the push stroke is more common.

Figure 3. 6 Hand hacksaw

Drill with drill bit

Drill, cylindrical end-cutting tool used to originate or enlarge circular holes in solid
material.The point, or tip, of a drill is usually conical in shape, and it has cutting edges
where the flutes end.

Figure 3. 7 Drill with drill bit

11
Ladder
A ladder is a piece of equipment consisting of repeated bars or steps (rungs) between
two upright lengths of metal, wood, or rope, used for climbing up or down.

Figure 3. 8 ladder (while I was using for trunking)

12
UTP cable
Unshielded twisted pair (UTP) is a ubiquitous type of copper cabling used in
telephone wiring and local area networks (LANs). There are five types of UTP cables
identified with the prefix CAT, as in category -- each supporting a different amount of
bandwidth.

13
Figure 3. 9 UTP cable

Patch panel
A patch panel in a local area network (LAN) is a mounted hardware assembly
that contains ports used to connect and manage incoming and outgoing LAN cables.
Patch panels are also referred to as patch bays, patch fields or jack fields and are also
commonly used in radio and television.

Figure 3. 10 patch panel

Switch
A switch is a device in a computer network that connects other devices together. Each
device connected to a switch port can transfer data to any of the other ports at any
time and the transmissions will not interfere.

Figure 3. 11 switch
14
Rack

Known by many names, a network rack is a metal frame chassis that holds, stacks,
organizes, secures and protects various computer network and server hardware
devices. The term "network" refers to the rack being used to house network hardware
like routers, switches, access points, and modems.

Figure 3. 12 Rack

Final output.

Figure 3. 13 Switch and patch panel inside the rack

15
3.1.4 ATM Support and Deployment

An ATM, which stands for automated teller machine, is a specialized computer that
makes it convenient to manage a bank account holder's funds. It allows a person to
check account balances, withdraw or deposit money, print a statement of account
activities or transactions, and even purchase stamps.

There was an ATM which was out of service for around 2 months at kereyu Hill Hotel
at Adama city, and while my supervisor trains me how to fix the problems I have
known the following duties then for the next time when we placed new ATM
machine at sodere resort hotel I by myself deployed the new ATM machine by using
the former knowledge.

The Duties are:

 New ATM Deployment

 Follow up , call login and escalation
 APTRA installation
 Hardware replacement
 First line maintenance (FLM)
From the above listed common duties under ATM support IT duties I only
experienced New ATM deployment, and First line maintenance.
The new ATM deployment at sodere resort and hotel was done by me. By following
up instructions and guidelines which my supervisor gave me.

ATM Deployment
 Site selection
 Communicate to HO
 Receive LAN IP, Terminal ID and Port No from HO
 Check the EThio telecom line
 Configure ATM (Hostname, IP address, Port no, EJ…)
 Replenish cash
 Test Functionality
 Change ATM combination

The following picture shows ATM deployment at sodere resort , kereyu hill hotel and
parts of ATM

16
Figure 3. 14 BOA ATM at Sodere Resort and hotel while deployment

Main Parts of an ATM include:

 Card Reader. This reads account information that is stored on a magnetic strip,
the one that you always see on credit and debit cards. The data retrieved is passed
on to a host processor, which in turn is able to interpret the information and
retrieve the customer’s account information.
 Keypad. This allows customers to input the information they need to give. It lets
them input their personal identification or pin code, select what type of
transaction they want to make, and generally communicate with the ATM
software.
 Display screen. Like any computer, this allows customers to see each step of the
process or transaction they are doing.
 Speaker. This allows the customer to hear when keys are being pressed on the
keypad, but it may also allow for additional voice features on certain ATMs.
 Receipt printer. Although much of the process of an ATM is digital, printed
receipts are requested by many or most ATM customers. This ATM part makes
this possible.
 Cash dispenser. The main purpose of an ATM is for a customer to acquire cash,
so of course this is the most important part. The cash dispenser is a pivotal part
and a part that is highly sophisticated.

Other parts includes:

 FDK (Function display Key)
 EPP (Encryption Pin Pad)
 ATM vault with Combination
 Receipt printer
 Shutter
 PC core
17
  Miscellaneous
 Power supply unit
 Different boards
 USB Camera
 Cassettes
 Retract Bin
 Dispenser belt
 Timing belt

Most common ATM Fault I Observe and Fixed in Fist line maintenance
 Communication Down
 Capture bin full
 Retract bin full
 Card reject
 Note jam
 Card jam
 Unable to pay cash after deducting from account
 Fraudulent action

Figure 3. 15 BOA ATM at kereyu hill hotel and resort while formatting

18
 Figure 3. 16 Me and My supervisor while
working ATM machine

Network troubleshooting

Most of the time this kind of support is given by creating a Remote connection and
checking the below listed alternatives.

 Weather the network cable is blinking or not

 Weather the NIC driver is disabled or not
 Weather the computer IP configuration is correct or not
 Weather we are able to ping the gateway or not
 Weather we are able to ping the remote server or not
 Weather the proxy setting is correct or not
19
3.1.5 Hardware maintenance

Hardware maintenance is done by the head office. I didn’t see any maintenance
activity during my intern whenever hardware part of computer printers or cash
counting machines damaged it will be sent directly at head office. But my supervisor
previously worked at commercial bank of Ethiopia under maintenance team so that he
shows me some activity and detail explanation about printer hard ware parts as
follows:
 Replace computer parts (HDD, PSU,RAM, CMOS battery…)
 Troubleshoot printers (Paper jam, Fuser error, paper feed problem, tonner
problem…)
 Troubleshoot Copy machine (Paper jam, Fuser error, paper feed problem,
tonner problem…)
 Troubleshoot cash counting machine (Replace parts)

Laser Jet printer parts

 Display/Screen
 Function buttons
 Sensors
 Paper tray
 Pickup rollers
 Developer unit
 Tanner
 Fuser unit
 Fuser film
 Formatter board
 Motor
Generally the above technical duties are done by different days during my internship.

3.1.6 POS machine Activation

A POS or Point Of Sale machine is a terminal or part of the checkout process that
processes credit or debit cards and finalizes the transaction. Sometimes it can be a
whole terminal with a cash register, printing uni, display monitor, etc. or sometimes it
can be as small as a mobile. We register and activate pos machine at dembel view
hotel, and dire international hotel adama city. And at hotel in Meki city.

Figure 3. 17 BOA POS machine

20
3.2 Other responsibilities I had During The internship

During my internship besides the It duties, one time I helped an auditor by ordering
his papers. Since the working environment is so busy and there is shortage of labor I
have no time to do extra job beside the IT duties. I was only focusing on my IT duties.

3.3 Beneficial Technical Knowledge And skills from my courses

 During Network installation and Network trouble shooting time the
Networking course which I took when I was 3rd year was so beneficial.
 While giving OS troubleshooting the course “Operating system” helps me.

3.4 Problem I identify in the Organization

 Window 10 features missing computer
 color code error while punching UTP cable in to patch panel
 Printer cable port error
 Scanner and printer driver application missing in the desktop then I install it
again.
 Outdated software applications

21
 Chapter four
4. Reflection and conclusion
4.1 How my internship Fit my career goals

Internships can provide a great transition between the education process and a career.
There is a tradeoff involved with internship positions, however. On the one hand,
many internships are unpaid. On the other hand, I get an apprentice-level experience
not typically available. By bridging the gap between learning and finding a career,
internships can speed up the process of moving me toward my career goals.

Choosing a Career
An internship allows me to try out a career in a low-stakes situation, helping me to
make more informed decisions on what I want to do with my life. For Example after
attending internship at BOA I am now interested to join the banking sector after
graduation.

Experience
New graduates face a common and frustrating problem: You need relevant experience
to get a job, but you need the job to get that experience. Internships address this
problem. Businesses may be willing to hire an inexperienced intern for a short-term
period and at low or no pay. They would be less willing to take a chance on an
inexperienced employee in a full-time paid position. Internships allow me to gain
experience by watching, learning and participating in the work. This experience can
help me land a permanent position, perhaps even at the same company.

Networking
Networking is one of the primary benefits of internships. People I meet during an
internship can later become mentors, sources of job opportunities and references.
They may help me develop skills and offer moral support in my early career. Building
a strong network of contacts is reason enough to do an internship.
Resume
Resume is a record of my accomplishments, talents and experience. If I don't have
what the employer wants, I won't get hired. An internship is a proven way to build up
your resume. Potential employers will focus on the skills and experience I gained
during an internship, as well as the professionals I list as references. Work samples I
gained through an internship will also be valuable when you seek a job.

4.2 Did my career goal change as a result of this internship

experience?

Yes, I changed my career goal after attend this internship in BOA. First I want to be
an accountant so that I studied accounting and finance weekend program at rift valley
university parallely while I am studying CSE in ASTU. I graduated this year my
Accounting course and I was looking for Job. But know I highly want to be an IT
officer or attend IT department in banking sector.

22
4.3 The value of this internship

As I mentioned above this internship

 allows ASTU university students to test drive their chosen career path.
 open the door for many networking opportunities.
 is a valuable source of work experience and portfolio additions.

There are many codes of conduct that aren't taught in a university classroom. Putting
yourself in an office environment allows you to learn to coordinate your schedule
with others. Things that seem petty, like lunch hours and days off should be scheduled
with co-workers and relevant supervisors.

University is the perfect place to learn self-reliance and independence. An internship

is a perfect place to put those qualities to use. During the college years, students mold
their intellect. During an internship, a student begins molding their characters.

4.4 Challenges during the internship

 Since it is poorly paid internship I was suffering lack of money.

 Lack of transportation.
 Dress code of the bank. My supervisor doesn’t force me to follow the dress
protocol but I feel suffered not to respect their dress code.
 Lack Physical strength during punching ,crimping,and drilling.
 Shortage of time. The internship is scheduled for 30 days when we take off the
weekend and holidays it will be around 25 days which is so small to get full
training.

4.5 Self -Evaluation

My strength as an intern.
Communication
I likely communicate regularly with employees,and supervisors during my internship,
so the ability to write and speak in a professional manner is helpful.

Positivity
I am willing to work hard and learn as much as possible as an intern.
Adaptability I am willing to learn new tasks or try different processes, handling
different challenges and changing environment.

Self-discipline
The ability to work hard without much oversight, which is a strength that employers
often want interns to have.

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Teamwork
To collaborate and build rapport with other employees has a vital role in the success
of a workplace. As an intern, I can expect to work with many professionals and other
interns, making teamwork a good strength to develop.

My weakness as An intern

Time management.
I came to work less then 20 minutes late because my home if far from the office. And
I need to improve it by scheduling.

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 Chapter five
5. Recommendation
BOA Adama district was established before two years and I am the first intern that
was request and accepted by the district.The company accept my internship request
positively with out any primary requirement. And the working environment there is
comfortable, my supervisor and other staffs treats me positively.

For ASTU departments I would like to recommend the following

To Make internship a required course. Making internship a requirement not only

guarantees that all graduates will have participated in this valuable activity, but also
makes the experience much more effective because it can be incorporated as an
integral part of the curriculum. By becoming a basic part of the tradition and culture
of university. the internship program is strengthened and provides additional benefits
to all involved.

To Design and implement a well-structured and organized internship program.

Because most of the internship program is based on off-campus activities and
assignments, faculty do not have direct control of all aspects of the course. Therefore.
it is critical that the internship program be designed with adequate structure,
organization, and management systems in place.

Carefully evaluate each proposed internship position and employer prior to approving
it as an internship station.
Require that students to keep a journal while on internship.

Currently ,Is it possible to live in Ethiopia by 1950 birr for 1 month? No! In order to
encourage students to find a proper internship station which might be far from their
families destination I recommend the internship payment given by the university
should be considerable.

Finally I recommend that BOA Adama district IT team is the right place for future
placement.

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