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    New Access Dbinteractive Guide

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    New Access Dbinteractive Guide

    Uploaded by

    mdowais111999
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    Hhh

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    Copyright:

    © All Rights Reserved
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    4 views4 pages

    New Access Dbinteractive Guide

    Uploaded by

    mdowais111999
    Hhh

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Deutsche Bank

    FAQs on Deutsche Bank


    Debit Card Tokenisation
    As per the RBI mandate, effective from October 1, 2022, full card number,
    CVV and expiry date and any other sensitive information related to cards
    cannot be stored by merchants for processing online or e-commerce
    transactions.
    1. What is online or Ecommerce transactions on Cards?
    Any payment made by using the card details such as card number, Expiry Date
    and CVV on a website or a mobile app is considered as online or e-commerce
    transaction. This is also known as “Card not Present” transaction.

    2. What is tokenisation?
    Tokenisation refers to the replacement of actual card number with an alternate
    code called the ‘Token’. Through this process, a virtual identity known as a
    'Token' is created. Unlike card numbers, these tokens do not contain any
    personal information that can be directly accessed. These tokens also keep
    changing, making tokenisation the most secure way to make online payments.

    3. Where will these tokens be used?


    The tokenised card details will be used instead of an actual card number for
    future online purchases initiated by cardholder on merchant websites/ apps.

    4. What is the benefit of tokenisation?


    A tokenised card transaction is considered safer as the actual card details are
    not shared/ stored with the merchants to perform the transaction.
    5. Where are my card details stored?
    Your card details are stored only with the card-issuing bank and with the card
    network (i.e. Visa/ Mastercard/ Rupay etc. During the payment process, your
    card details will not be stored anywhere as we will only need the token
    corresponding to your card to process your payments. Additionally, your token
    keeps getting refreshed so that your card identity is continuously protected
    from intermediaries when you make any payment.

    6. How can I tokenise my cards?


    The cardholder can get the card tokenised by initiating a request on the
    merchant website/ app. This can be done by making a small transaction of ₹1/
    ₹2 with your card on the merchant website/ app. This amount will
    automatically be refunded.

    7. Who will be able to access my card details?


    Only your card network and your card issuer will be able to access your card
    details from these tokens.

    8. Is the tokenisation guideline applicable for both Credit


    and Debit cards?
    Yes, starting October 1, 2022, both Debit and Credit cards must be tokenised.

    9. Is Tokenisation applicable for International online/


    e-commerce transactions?
    No, tokenisation is applicable only for domestic online/ e-commerce
    transactions.

    10. How can I manage my tokenised cards?


    The customer needs to add/ delete tokens for the respective merchant
    websites/ app.
    11. Will tokenisation have any impact on the physical POS
    transactions that the cardholder does at merchant outlets?
    No, tokenisation is only required for online/ e-commerce transactions.

    12. What happens if I don't tokenise my cards?


    The new RBI guidelines make it mandatory for all merchants, payment
    gateways, and aggregators to not store card details. If you choose not to
    proceed with the tokenisation of your card, you'll have to enter all your card
    details including card number, expiry, and CVV for every payment you make
    online. Please note, with effect from October 1, 2022, your saved cards will
    not be visible on merchant websites/ apps for payment, if they are not
    tokenised by you.

    13. Is tokenisation of cards mandatory for a customer?


    No, a customer can choose whether to tokenise their card. If not tokenised,
    starting October 1, 2022, the cardholder will have to enter the full card
    number, CVV and expiry date every time to complete their online
    transactions.
    14. Are the customer’s card details more secure after
    tokenisation?
    Actual card data, tokens and other relevant details are stored in a secure
    encrypted mode by the card-issuing Bank and/ or authorised card networks.
    Merchants cannot store the full card number or any other card details.

    15. How does the process of registration for a tokenisation


    work?
    The registration for a tokenisation request is done only with explicit customer
    consent through Additional Factor of Authentication (i.e., One time password –
    OTP), and not by way of a forced/ default/ automatic selection of check box,
    radio button, etc.
    16. Is there any limit on the number of cards that a
    customer can request to be tokenised?
    A customer can request for the tokenisation of any number of cards to perform
    online transactions.

    17. Once tokenised, how will the customer see the card
    details on the merchant website/ app?
    The customer will see the last 4 digits of the card number on the merchant
    website/ app.

    18. Can the customer select which card to be used in case


    he/ she has more than one card tokenised?
    For performing any online transaction, the customer shall be free to use any of
    the tokenised cards.

    19. What will happen to the token once the customer’s card
    gets replaced or renewed or reissued or upgraded?
    The customer will have to again visit the merchant website/ app and create a
    fresh token.

    20. Will the card tokenisation need to be done for every


    merchant?
    Yes, a token is unique to the card at a specific merchant. If the customer
    intends to have a card on file for different merchants, then tokens must be
    created for all the merchants.

    21. What are the charges that the cardholder needs to pay
    for availing the tokenisation?
    The customer need not pay any charges for availing the service of tokenising
    the card.

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