AppleCare+ for Apple TV

AppleCare+ for Apple Watch

AppleCare+ for Headphones
AppleCare+ for HomePod
AppleCare+ for iPad
AppleCare+ for iPhone
AppleCare+ for iPod

How Consumer Rights Affect this Plan

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES
PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT
PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT
TO RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT
OF THE NON-PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL OBLIGATIONS.

1. The Plan

This contract (the “Plan”) governs the services provided to you by Apple under the above plans and
includes the terms in this document, your Plan Confirmation (“Plan Confirmation”), and the original sales
receipt for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to
you automatically thereafter. If you purchased your Plan from Apple, you may obtain a copy of your Plan
Confirmation by going to mysupport.apple.com/products.

For the purpose of Accidental Damage from handling (“ADH”) coverage, “Insurer,” when used in this
Plan, means AIG Insurance Hong Kong Limited of 7/F, One Island East, 18 Westlands Road, Island East,
Hong Kong, an insurance company authorized to carry on general insurance business in and from Hong
Kong under the Hong Kong Insurance Ordinance and regulated by the Insurance Authority.

“Apple,” when used in this Plan, means Apple Asia Limited of Suite 2401-2412, Tower One, Times
Square, Causeway Bay, Hong Kong. Insurer has engaged Apple to provide ADH service to customers
under the Plan (either directly or indirectly through its affiliates or authorized service providers).

Benefits under this Plan are additional to your rights under applicable laws, the manufacturer’s hardware
warranty and any complimentary technical support. The terms of the Plan apply the same whether paid for on
a one-time basis (“Single-Pay Plan”) or a monthly basis (“Monthly Pay Plan”) unless otherwise noted.

The Plan covers the following equipment (collectively, the “Covered Equipment”): (i) the AirPods, Apple
TV, Apple Watch, Beats device, HomePod, iPad (including one Apple Pencil, one Apple Pencil Pro, and/or
one Apple-branded iPad keyboard to be used with, and compatible with, your covered iPad, referred to as
“iPad Input Devices”), iPhone, or iPod listed on your Plan Confirmation (“Covered Device”), and (ii) the
accessories contained inside the original packaging of your Covered Device. The Covered Equipment
must have been purchased or leased as new from Apple or an Apple Authorized Reseller. Where legal
ownership of the Covered Equipment has been transferred to you, the Plan must have been transferred
to you pursuant to Section 9. Covered Equipment includes any replacement product provided to you by
Apple under Sections 2.3 and/or 2.4 of this Plan, including an iPad input device used with your covered
iPad.

Coverage begins when you purchase the Plan and continues, unless cancelled, through the date
specified in your Plan Confirmation (the “Plan Term”).

You can find the price of the Plan on the original sales receipt as provided by Apple or another seller
from whom you have purchased your Plan (a “Reseller”).
This Plan is intended to and does only apply to your Covered Equipment. This Plan is not for your
commercial use and may not be used by you in furtherance of any financial gain including, but not limited
to, seeking service for devices owned by others and which are not covered by this Plan. For the avoidance
of doubt, other than as provided under Section 9 of this Plan, you may not sell, transfer, subcontract,
delegate, or assign any of your rights under this Plan. Apple has the right to monitor your service requests
to ensure compliance. Violation of this provision may void this Plan.

2. What is Covered?

2.1 Hardware Services for Defects or Consumed Battery (“Hardware Service”)

Hardware Service is provided if during the Plan Term you submit a valid claim by notifying Apple that a
defect in materials and workmanship has arisen in the Covered Equipment or, in relation to Covered
Equipment which uses an integrated rechargeable battery, that the capacity of the Covered Device's
battery to hold an electrical charge is less than eighty percent (80%) of its original specifications. See
Section 2.3 for Hardware Service fulfillment details.

Hardware Service for iPad Input Devices is limited to one iPad Input Device used with your covered iPad
and/or the replacement iPad Input Device provided to you by Apple under Section 2.1 or 2.2 that is used
with your covered iPad.

Exclusions to Hardware Service coverage under this Plan apply as described in Section 3.

2.2 Services for Accidental Damage from Handling (“ADH Service”)

ADH Service is provided if during the Plan Term you submit a valid claim by notifying Apple that the
Covered Device has failed due to accidental damage from handling resulting from an unexpected and
unintentional external event (such as, drops and damage caused by liquid contact) (“ADH”). The damage
must affect the functionality of your Covered Device. See Section 2.3 for ADH Service fulfillment details.

Exclusions to ADH Service coverage under this Plan apply as described in Section 3.

2.3 Fulfillment of Hardware Coverage and ADH Services

If during the Plan Term you submit a valid claim for Hardware Service or a valid claim for ADH Service,
Apple will, at its discretion, either: (i) repair the defect using new parts or previously used genuine Apple
parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered
Equipment with a replacement product that is new or comprised of new and/or previously used genuine
Apple parts that have been tested and pass Apple functional requirements.

If repair or replacement under (i) and (ii) are not possible or available, Insurer will reimburse you with
Apple store credit, an Apple gift card, or cash in the amount equal to Apple’s current retail price for the
Covered Device (or, if Apple does not currently sell the Covered Device model, the retail price at which
Apple last sold the Covered Device model), or the amount paid for the Covered Device as shown on the
original proof of purchase, whichever is greater. In the event a reimbursement is made, the original
Covered Device will become Apple’s property and your Plan will automatically cancel as you are no
longer in possession of the Covered Device.

Service for ADH is subject to your payment of the service fee described below. Each ADH Service you
receive is a “Service Event,” subject to the service fees described below.

If Apple exchanges the Covered Device, all replacement products provided under this Plan will have the
same or substantially similar features (e.g., a different model, or the same model in a different color, with
the same or enhanced technological features or capabilities) as the original Covered Device, or at
Apple’s option, the replacement product will be the same or more recent model but with different
technological or functional features or capabilities as the original Covered Device. If Apple exchanges
the Covered Device, the original product becomes Apple’s property and the replacement product is your
property with coverage effective for the remainder of the Plan Term.

Apple may use Covered Device or replacement parts for service that are sourced from a country that is
different from the country from which the Covered Device or original parts were sourced.

Exclusions apply as described below.

2.4 Service Fees and Service Events

Each time you receive services for ADH is a “Service Event.” You are eligible to receive unlimited
Service Events for your Covered Device while the Plan is active, up to the date the Plan is
cancelled or otherwise terminated. Requests for Service Events submitted and received by Apple
after the Plan has been cancelled or terminated will not be covered by the Plan.

Important: Please refer to Section 3 for exclusions on provision of ADH Service.

The following service fees apply to each Service Event:

AirPods: HK$229
Apple TV: HK$115
Apple Watch (excluding Ultra, Hermès and Edition): HK$548
Apple Watch Ultra: HK$618
Apple Watch Edition, Hermès, Hermès Ultra: HK$618
Beats: HK$229
HomePod mini: HK$115
HomePod: HK$299
iPad:
iPad Input Device:
Apple Pencil: HK$228
Apple Pencil Pro: HK$228
Apple-branded iPad keyboard: HK$228
Screen-Only Damage (all iPad Air 11” (M2), iPad Air 13”
(M2), iPad Pro 11” (M4), iPad Pro 13” (M4) models only): HK$228
Other Accidental Damage (iPad Air 11” (M2), iPad Air 13”
(M2), iPad Pro 11” (M4), iPad Pro 13” (M4)): HK$788
Other Accidental Damage (all other models): HK$348
iPhone:
Screen-Only Damage: HK$228
Back Glass-Only Damage (not available on iPhone SE and
iPhone models released prior to iPhone 12): HK$228
Other Accidental Damage: HK$788
iPod: HK$228
*Fees include applicable taxes payable by you

ADH Service for an iPad Input Device will count as a separate Service Event from ADH Service of your
iPad subject to a separate service fee even if both your iPad and an iPad Input Device are damaged at the
same time. ADH Service for iPad Input Devices is limited to one iPad Input Device and/or the
replacement iPad Input Device provided to you by Apple under Section 2 of this Plan that is used with
your covered iPad.
For all iPad Screen-Only Damage claims, the iPad Screen-Only Damage Service Event fee specified
above will apply to the ADH Service. The Covered Device must have no additional damage other than to
the screen, including, but not limited to, a bent or dented enclosure, that would prevent Apple from
replacing the screen on the Covered Device. Covered Devices with additional damage will be charged as
iPad Other Accidental Damage for the ADH Service.

If you elect to use Express Replacement Service (“ERS”) for an iPad Screen-Only Damage claim, your
claim will be charged as iPad Other Accidental Damage.

iPad Screen-Only Damage repairs and Service Event fees are only applicable on the following iPad
models, and as specified in the Service Event fee table above: iPad Air 11” (M2), iPad Air 13” (M2), iPad
Pro 11” (M4), iPad Pro 13” (M4).

For iPhone – Screen-Only or Back Glass-Only Damage, the Covered Device must have no additional
damage beyond either the screen or back glass damage, including, but not limited to, a bent or dented
enclosure, that would prevent Apple from replacing either the screen or back glass on the Covered
Device. Covered Devices with additional damage will be charged as iPhone Other Accidental Damage. If
available, and if you elect to use Express Replacement Service (“ERS”) for an iPhone with damage that
is limited to the screen or back glass only (see Section 5(c)), your Service Event will be charged as
iPhone Other Accidental Damage.

For an iPhone with both screen and back glass damage, but no additional damage beyond the screen
and back glass damage, including, but not limited to, a bent or dented enclosure, that would prevent
Apple from replacing the screen and back glass on the Covered Device, the iPhone Screen-Only and
Back Glass-Only Service Fees will apply to the ADH Service. Covered Devices with additional damage
will be charged as iPhone Other Accidental Damage. If available, and if you elect to use Express
Replacement Service (“ERS”) for an iPhone with damage that is limited to the screen and back glass (see
Section 5(c)), your claim will be charged as iPhone Other Accidental Damage.

Back Glass-Only Damage repairs are not available on devices other than iPhones. Back Glass-Only
Damage repair is not available on iPhone SE and iPhone models released prior to iPhone 12.

The ADH coverage under the Plan is provided to you as a benefit under an arrangement which Apple has
entered into with the Insurer in the jurisdiction where you purchased the Plan.

Please note that if you seek service under this Plan in a country other than your country of purchase, the
service fee or local equivalent fee may need to be paid in that country’s currency and at that country’s
applicable rate – for further details, please visit the AppleCare+ support website at
apple.com/legal/sales-support/applecare/applecareplus/ and select the appropriate device and location
in which you seek service to view the applicable terms and fees.

2.5 Technical Support

During the Plan Term, Apple will provide you with priority access to telephone and web-based technical
support for Covered Equipment (“Technical Support”). Technical support may include assistance with
installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing,
retrieving, and managing files; interpreting system error messages; and determining when hardware service is
required or ADH coverage may be applicable. Apple will provide support for the then-current version of the
supported software, and the prior Major Release. For purposes of this section, the term “Major Release”
means a significant version of software that is commercially released by Apple in a release number format
such as “1.0” or “2.0” and which is not in beta or pre-release form.

Apple Technical Support is limited to the following: (i) the Covered Equipment, (ii) the Apple-branded
Operating System (“OS”) and Apple- or Beats-branded software applications that are pre-installed on or
designed to operate with the Covered Equipment (“Consumer Software”), and (iii) connectivity issues
between the Covered Equipment, a laptop or desktop computer, a compatible television, or other
compatible wireless device that meets the Covered Equipment’s connectivity specifications and runs an
operating system supported by the Covered Equipment.

Exclusions apply as described below.

3. What is not Covered?

3.1 Hardware Service and ADH Service

Apple may restrict Hardware Service and ADH Service to the country where the Covered Equipment was
originally purchased.

Apple will not provide Hardware Service or ADH Service in the following circumstances:

(a) To protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality
of the Covered Equipment;
(b) To conduct preventative maintenance;
(c) To replace Covered Equipment that is lost or stolen;
(d) To repair damage caused by reckless, abusive, willful or intentional conduct, or any use of
the Covered Equipment in a manner not normal or intended by Apple;
(e) To install, remove or dispose of the Covered Equipment or the equipment provided to you while the
Covered Equipment is being serviced;
(f) To repair damage caused by a product that is not Covered Equipment;
(g) To repair damage to a product that is not Covered Equipment;
(h) To repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment has
been opened, serviced, modified, installed or altered by anyone other than Apple or an authorized
representative of Apple;
(i) To repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you
purchased the Covered Equipment;
(j) To repair any damage to Covered Equipment with a serial number that has been altered, defaced or
removed;
(k) To repair damages caused by fire, earthquake or other external causes;
(l) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any
electronic hardware or software, or components thereof, that are used to store, process, access,
transmit, or receive information within Covered Equipment as a result of any cause or loss other than
covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of
such system, a denial of service attack, or receipt or transmission of malicious code;
(m) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any
electronic data stored within Covered Equipment, including any such loss caused by unauthorized
access or unauthorized use of such data, a denial of service attack, or receipt or transmission of
malicious code; or
(n) If You are seeking service for a device under this Plan for a commercial purpose in furtherance of
your own financial gain, including if you have sold, transferred, subcontracted, delegated, or assigned any
of your rights under this Plan (except as provided under Section 10 of this Plan).

Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH
Service, all Covered Equipment must be returned to Apple in its entirety including all original parts or
Apple-authorized replacement components. The restriction does not prejudice your consumer law rights.

3.2 Technical Support

Apple will not provide Technical Support in the following circumstances:

(a) For use of the OS and Consumer Software as server-based applications;

(b) For issues that could be resolved by upgrading software to the then-current version;
(c) For third-party products or their effects on or interactions with the Covered Equipment;
(d) For your use of a computer or OS that is not related to Consumer Software or to connectivity issues
with the Covered Equipment;
(e) For software other than the Consumer Software;
(f) For any Consumer Software designated as “beta,” “pre-release,” “preview,” or similar designation;
(g) For damage to, or loss of any software or data that was residing or recorded on the Covered
Equipment (note: the Plan does not cover the recovery or reinstallation of software programs and user
data);
(h) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any
electronic hardware or software, or components thereof, that are used to store, process, access,
transmit, or receive information within Covered Equipment as a result of any cause or loss other than
covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of
such system, a denial of service attack, or receipt or transmission of malicious code; or
(i) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any
electronic data stored within Covered Equipment, including any such loss caused by unauthorized
access or unauthorized use of such data, a denial of service attack, or receipt or transmission of
malicious code.

4. How to Obtain Service and Support

You may obtain service or Technical Support by calling Apple at (852) 2112-0099 or accessing
support.apple.com/en-hk. You must provide the Plan Agreement Number or Covered Device serial
number. You must also, upon request, present your Plan Confirmation, and the original sales receipt for
your Covered Device and your Plan. You must comply with all terms and conditions of this Plan to
receive service or support, including but not limited to, Your Responsibilities set out in Section 6.

5. Service Options

Apple will provide Hardware or ADH Service to you through one or more of these options:
(a) Carry-in service. Carry-in service is available for most Covered Equipment. Return the Covered Equipment
to an Apple-owned retail store location or to a service provider authorized by Apple that offers carry-in
service. Service will be performed for you at the store, or the store may send the Covered Equipment to an
Apple repair service (“ARS”) site for service. You must promptly retrieve the Covered Equipment.

(b) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple determines
that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid waybills (and, if
needed, packaging material). You must ship the Covered Equipment to an ARS site in accordance with
Apple’s instructions. Once service is complete, the ARS site will return the Covered Equipment to you.
Apple will pay for shipping to and from your location if you follow all instructions.

(c) Express Replacement Service (“ERS”) or do-it-yourself (“DIY”) parts service. ERS may be available
for certain Covered Equipment, depending on local capability and availability at the time you seek service
and the damage to your Covered Equipment, subject to local law. DIY parts service is available for many
Covered Equipment. This allows you to service your own Covered Equipment.

If Apple requires return of the replaced device or part, Apple may require a credit card authorization to serve
as security for the retail price of the replacement device or part and applicable shipping costs until you
return the replaced device as instructed, and if you are not able to provide credit card authorization, service
may not be available to you in which case Apple will offer an alternative arrangement for service. If you fail to
return the replaced device or part as instructed or return a replaced device or part that is ineligible for service,
Apple will charge the credit card for the authorized amount. If Apple does not require return of the replaced
device or part, Apple will ship you free of charge a replacement device or part accompanied by any
applicable instructions or requirements for disposal of the replaced device or part. In any case, Apple is not
responsible for any labor costs you incur in respect to ERS or DIY parts service.

If available, you may elect to use ERS for iPhone Screen-Only, iPhone Back Glass-Only, or iPhone
Screen and Back Glass Damage ADH Service Events, but these services are subject to the iPhone Other
Accidental Damage Service Fee set out in the table in Section 2.4 as a replacement item of Covered
Equipment will be provided to you.

You may elect to use ERS for iPad Screen-Only Damage claims, but these will be subject to the iPad Other
Accidental Damage (iPad Air 11” (M2), iPad Air 13” (M2), iPad Pro 11” (M4), iPad Pro 13” (M4)) Service Event
fee specified in Section 2.4 as a replacement item of Covered Equipment will be provided to you.

ERS is not available for iPod.

Apple may change the method by which Apple provides repair or replacement service to you and your
Covered Equipment’s eligibility to receive a particular method of service.

Service will be limited to the options available in the country where you request service. Service options,
parts availability and response times may vary. If service is not available for the Covered Equipment in a
country that is not the country of purchase, you may be responsible for shipping and handling charges to
facilitate service in a country where service is available. If you seek service in a country that is not the country
of purchase, you must comply with all applicable import and export laws and regulations and be
responsible for all custom duties, V.A.T. and other associated sales taxes and charges. For international
service, Apple may repair or exchange products and parts with comparable products and parts that comply
with local standards.

6. Your Responsibilities

To receive service or support under the Plan, you agree to (i) provide your Plan Agreement Number, a
copy of your Plan’s original proof of purchase, and the Covered Equipment’s serial number; (ii) provide
information about the symptoms and causes of the issues with the Covered Equipment; (iii) respond to
requests for information needed to diagnose or service the Covered Equipment; (iv) follow instructions
Apple gives you; (v) if requested, provide information to verify your ownership of the Plan (i.e., your
name, telephone number, email address, Apple ID, and/or any other information Apple deems
necessary); (vi) update software to currently published releases prior to seeking service; and (vii) back up
software and data residing on the Covered Equipment.

FOR DEVICES WITH STORAGE MEDIA, DURING HARDWARE SERVICE, APPLE WILL DELETE THE
CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA. Apple will return
your Covered Equipment or provide a replacement as the Covered Equipment was originally configured,
subject to applicable updates. Apple may install OS updates as part of hardware service that will prevent
the Covered Equipment from reverting to an earlier version of the OS. Third-party applications installed on
the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the OS
update. You will be responsible for reinstalling all other software programs, data, and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND
AGENTS, AND THE INSURER, WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY
SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL
DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY
OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING
FROM APPLE’S OR THE INSURER’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES' AND AGENTS’ AND
THE INSURER’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THIS PLAN
SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THIS PLAN. APPLE SPECIFICALLY DOES NOT
WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED EQUIPMENT WITHOUT
RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA,
OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES
PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER
SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE
OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE
SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.

8. Cancellation

8.1 Your Cancellation Rights

Regardless of your Plan type, you may cancel this Plan at any time for any reason effective immediately
by calling Apple at the number listed at support.apple.com/HT201232 or by sending written notice to
AppleCare Administration, Apple Asia Limited of Suites 2401-2412, Tower One, Times Square,
Causeway Bay, Hong Kong.

(a) Cancellations with the return of your Covered Device:

Regardless of your Plan type, to cancel this Plan with the return of your Covered Device, as permitted by
the original sales channel’s return policy, go to the original sales channel of your Covered Device
purchase (whether a Reseller or Apple). You (or the financing entity, in the event your Plan was financed)
will receive a full Plan refund.

(b) Cancellations of Plans purchased from Apple Authorized Resellers within thirty (30) days of purchase:

If you purchased this Plan from an Apple Authorized Reseller and cancel within thirty (30) days of
purchase of the Plan, you may need to cancel the Plan via the Apple Authorized Reseller to receive a
refund.

(c) Cancellations in connection with a participating device upgrade program:

If you cancel in connection with a participating device upgrade program, you will receive any amount
owed as either a refund or as a credit toward the purchase of a new AppleCare+ Plan on your upgraded
device or toward your upgraded device if you do not purchase a new AppleCare+ Plan.

(d) All other cancellations:

(i) For Single-Pay Plans:

You may cancel this Plan at any time for any reason effective immediately and may be entitled to a
refund as described below, by calling Apple at the telephone number available at
support.apple.com/HT201232 or by sending written notice with your Plan Agreement Number and Plan’s
original proof of purchase to AppleCare Administration, Apple Asia Limited of Suites 2401-2412, Tower
One, Times Square, Causeway Bay, Hong Kong. Your Plan will be cancelled upon receipt of the written
notice.
If you cancel this Single-Pay Plan not in connection with the return of your Covered Equipment, you may
be entitled to a refund which will be calculated on the following basis:

If you cancel this Single-Pay Plan within thirty (30) days of the Plan purchase date and you paid for the
Plan in full, you will receive a full refund.

If you cancel Your Single-Pay Plan more than thirty (30) days after the Plan purchase date and you paid
for the Plan in full, you will be entitled to a pro rata refund based on the percentage of unexpired time
remaining on your Plan.

If you have already made a valid claim under your Plan, then - whenever you cancel - Apple may deduct
from any refund the value of the benefit you received, which may result in no refund of being due to you.

If your Single-Pay Plan is financed through a Plan Payment Provider, contact Apple or your Plan
Payment Provider to cancel your Plan. Apple may return any refund owed to the financing entity who
paid Apple for your Plan. Additionally, where you pay for the Plan by installments and there are arrears,
the Payment Plan Provider can request that Apple cancel your Plan.

(ii) For Monthly Pay Plans:

To cancel a Monthly Pay Plan, you may:

(A) Turn off your next Monthly Pay Plan renewal through your billing platform (if available); or

(B) Call your billing provider (whether a Reseller or Apple) to cancel your Monthly Pay Plan.

Unless applicable local law provides otherwise, in either case, your cancellation will be deferred until
midnight on the last day of the month for which the last monthly payment was paid. Your Monthly Pay Plan
will remain active until the end of that month at which point it will be cancelled and no cancellation
refund will be provided. Your failure to timely and fully make any monthly payment will be deemed an
expression of your intent to cancel your Plan and you will not be entitled to receive a refund of any monthly
payments you have made.

If your Monthly Pay Plan is financed by a third party, contact Apple or the financing entity to cancel your
Plan. Apple may return any refund owed to the financing entity who paid Apple for your Plan.

8.2 Apple’s Cancellation Rights

Unless applicable local law provides otherwise, Apple may cancel this Plan (both on its own behalf and
on behalf of Insurer) immediately and without prior notice for fraud or material misrepresentation, or if
You have used this Plan for commercial purposes in furtherance of your own financial gain, and may
demand immediate payment of the cost of all services provided to you and no refund of any kind will be
issued.

Additionally, unless local law provides otherwise, Apple may cancel this plan if service parts for
the Covered Equipment are not available, upon thirty (30) days’ prior written notice. If local law permits
and Apple cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for
the Plan’s unexpired term.

8.3 Effect of Cancellation

Upon the effective date of your early cancellation, Apple’s future obligations under this Plan to you are
fully extinguished.
9. Transfer of Plan

You may make a one-time permanent transfer of all of your rights under the Plan to another party,
provided that: (i) you transfer to the other party the original proof of purchase, the Plan Confirmation, the
Plan’s printed materials, and this service contract; (ii) you notify Apple of the transfer by sending notice
of transfer to AppleCare Administration, Apple Asia Limited of Suites 2401-2412, Tower One, Times
Square, Causeway Bay, Hong Kong; and (iii) the other party accepts the terms of this service contract.
Additionally, with regard to Monthly Pay Plans, including if you financed the purchase of your Plan, the
transferee must assume and comply with all payment obligations of the transferor, and any failure to do
so by a transferee shall immediately trigger the cancellation provisions applicable to Monthly Pay Plans,
as described in Section 8.1. When notifying Apple of the transfer, you must provide the Plan Agreement
Number, the serial number of the Covered Equipment, and the name, address, telephone number, and
email address of the new owner.

10. General Terms

(a) Apple may subcontract or assign performance of its obligations to third parties but shall not be
relieved of its obligations to you in doing so.

(b) Apple is not responsible for any failures or delays in performing under the Plan that are due to events
outside of Apple’s reasonable control.

(c) You are not required to perform preventative maintenance on the Covered Equipment to receive
service under the Plan.

(d) This Plan is offered and valid only in Hong Kong. Persons who have not reached the age of majority
may not purchase this Plan. This Plan may not be available in all jurisdictions and is not available where
prohibited by law.

(e) In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring
the quality of Apple’s response, record part or all of the calls between you and Apple.

(f) You agree that any information or data disclosed to Apple under this Plan is not confidential
or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf
when it provides any service. This may include transferring your data to affiliated companies, the Insurer
or service providers in accordance with the Apple Customer Privacy Policy.

(g) Apple has security measures, which should protect your data against unauthorized access or
disclosure as well as unlawful destruction.

(h) You understand and agree that by purchasing the Plan, Apple will use, process, transfer, and
protect your information in accordance with Apple Customer Privacy Policy available at
apple.com/legal/privacy. Without prejudice to the foregoing, you agree that Apple, its affiliates or
service providers may use and process your name, device serial number, contact information,
repair history and other personal information we, our affiliates or service providers collect or
generate in relation to your Plan, for the purposes of: (i) providing and administering the services
under the Plan and performing this contract; (ii) ensuring service quality; and (iii) communicating
with you regarding your Plan, related financial transactions, and services and support provided
under this contract. For such purposes, you agree that this may include the transfer of your
personal information between Apple, its affiliates and service providers. If you have any questions
regarding the processing of your personal data, contact Apple through the telephone numbers
provided or at apple.com/legal/privacy/contact. If you wish to have access to the information that
Apple holds concerning you or if you want to make changes, access appleid.apple.com to update
your personal contact preferences or you may contact Apple at apple.com/privacy/contact.
(i) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall
prevail over any conflicting, additional, or other terms of any purchase order or other document, and
constitute your and Apple’s (and, where applicable, the Insurer’s) entire understanding with respect to
the Plan.

(j) Apple is not obligated to renew this Plan. If Apple does offer to renew this Plan, Apple will determine
the price and terms.

(k) There is no informal dispute settlement process available under this Plan.

(l) “Apple” is the entity and legal and financial obligor in relation to all obligations under this Plan apart
from the ADH coverage. As stated in Section 1, for ADH coverage, the Insurer appoints Apple to provide
the Service Events under Section 2.2 of this Plan and covers the costs of such Service Events in excess
of your service fee. “Beats” is Beats Electronics LLC (a/k/a Beats by Dr. Dre), a subsidiary of Apple Inc.
producing audio products, including certain Covered Equipment under the Beats brand name.

(m) In relation to ADH Services, the Insurer shall not be deemed to provide cover and shall not be liable
to pay any claim or provide any benefit hereunder to the extent that the provision of such cover,
payment of such claim or provision of such benefit would expose the Insurer, its parent company or its
ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or
the trade or economic sanctions, laws or regulations of Hong Kong, the European Union, United
Kingdom or United States of America.

Telephone Numbers

See support.apple.com/HT201232 for local telephone numbers.

* Telephone numbers and hours of operation may vary and are subject to change. Toll-free numbers are not
available in all countries.

052124 AC+ HK v1.0 – English