(Formerly Known As Max Bupa Health Insurance Co. LTD.) : Product Name: Health Recharge - Product UIN: NBHHLIP22156V032122

Date: 25/02/2024
Policy Number: 33061312202401

Customer ID: 2002557349
MS. NEHA V
F 2, HARMONY APARTMENT NO. 1, ANDREE,
ROAD,
SHANTHINAGAR,
BENGALURU,
KARNATAKA - 560027
Mobile: XXXXXX0014
Subject : Niva Bupa Health Insurance Policy No. 33061312202401
Dear MS. NEHA V,
Thank you for renewing your Niva Bupa health insurance policy. At Niva Bupa, we put your health first and are committed to provide you access to
the very best of healthcare, backed by the highest standards of service.
Please find enclosed your Niva Bupa Policy Kit which will help you understand your policy in detail and give you more information on
how to access our services easily. Your policy kit includes the following:
• Insurance Certificate: Confirming your specific policy details like date of commencement, persons covered and specific conditions related to
your plan.
• Premium Receipt: Receipt issued for the premium paid by you.
Do visit us online at www.nivabupa.com to view and download our updated list of network hospitals in your city, download claim forms and for other
useful information. You can register with us online using your policy number, date of birth & email id and access your policy details. In case of any
further assistance, call us at 1860-500-8888 (customer helpline number) or email us at customercare@nivabupa.com.
We request you to read your policy terms and conditions carefully so that you are fully aware of your policy benefits. For benefits related to section
80D, please consult your tax advisor.
Assuring you of our best services and wishing you and your loved ones good health always.
Yours Sincerely,
Director - Operations & Customer Service

For and on behalf of Niva Bupa Health Insurance Co. Ltd.
(Formerly known as Max Bupa Health Insurance Co. Ltd.)
Important - Please read this document and keep in a safe place.
Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Policy Schedule
Policyholder Name: MS. NEHA V Policy Number 33061312202401

Policyholder Address: Policy Commencement Date and Time From 02/03/2024 00:00
F 2, HARMONY APARTMENT NO. 1, ANDREE, Policy Expiry Date and Time To 01/03/2025 23:59
ROAD, Deductible opted (in Rs.) 1000000
SHANTHINAGAR, Policy Period 1 Year
BENGALURU, Renewal / Payment Due Date 01/03/2025
KARNATAKA - 560027 Reported claims in the policy since 0

inception
Details of Electronic Insurance Account (eIA)
eIA Number None
Insurance Repository Name None
Optional Benefit/Feature Details
Particulars Effective[Y/N] Details
Personal Accident Cover opted No
Critical Illness Cover opted No
Modification in room rent opted Not Applicable
Cover Details
Name of the Insured Person(s) Base Sum Insured (in Rs) Loyalty Additions, if applicable Sum Insured (Base Sum Insured +
(in Rs) Loyalty Additions, if applicable) (in
Rs.)
Ms. Neha V 90,00,000 0 90,00,000
Ms. Veeksha V Gowda
Intermediary Details
Intermediary Name Intermediary Code Intermediary Contact No.

Tulasidas Lalchand BAN0240488 9243192606
Vijayakumar
Premium Details
Net Premium / Integrated Central Goods and State/UT Goods and Gross Premium (Rs.) Gross Premium (Rs.)
Taxable Value Goods and Service Tax (9.00 %) Service Tax (9.00 %) (in words)
(Rs.) Service Tax
(18.00 %)
1,009.00 0.00 90.81 90.81 1,191.00 One Thousand One
Hundred Ninety-One Only
Nominee Details
Nominee Name Relationship with the Primary Insured
Vivek N Gowda Spouse
Signature Not Verified

Digitally signed by PADMESH
NAIR
Date: 2024.02.25 18:54:16 +05:30

Claim Administrator Servicing Branch Details
Niva Bupa Health Insurance Company Limited Niva Bupa Health Insurance Company Limited No.1, 1st Floor, 14th A Cross, Malleswaram,
Bangalore 560003, Karnataka
Insured Person Details
Name of the Insured Age Insured Gender Relationship Insured with Additional Pre-existing Personal Waiting
Person (s) (in DOB Niva Bupa Sum Insured Disease#,## Period##
years) (Since)
Ms. Neha V 35 31/01/1989 Female Self 02/03/2023 0 None None
Ms. Veeksha V 5 04/09/2018 Female Daughter 02/03/2023 0 None None

Gowda
(# - Pre Existing Conditions as disclosed by You/Insured Person or discovered by us during medical underwriting)
(## - As per clause 10.4.g of the policy terms & conditions, on renewal, if an enhanced Sum Insured is applied, subject to underwriting, all Waiting Periods
as defined in the policy under section 6 shall apply afresh for this enhanced limit from the effective date of such enhancement.)
Permanent Exclusion (if any):
None
Product Benefit Table1

Inpatient Care Up to Sum Insured
Eligible Room Category / Room Rent Single private room; up to Sum Insured
Pre-hospitalization Medical Expenses Up to Sum Insured
Post-hospitalization Medical Expenses Up to Sum Insured
Day Care Treatment Up to Sum Insured
Domiciliary treatment Up to Sum Insured
Alternative treatment Up to Sum Insured
Living Organ Donor Transplant Up to Sum Insured
Emergency Ambulance Up to Rs. 1,500 per hospitalization
e-Consultation Unlimited tele / online consultations
Pharmacy and Diagnostic Services Available through provider network
Loyalty Additions Not Applicable
Mental Disorders Treatment Covered up to Sum Insured (sub-limit applicable on few conditions /
disorders as specified in section 3.12 of policy terms and conditions)
HIV / AIDS Covered Up to Sum Insured
Artificial Life Maintenance Up to Sum Insured
Modern Treatments Covered up to Sum Insured (sub-limit applicable on few treatments /
procedures as specified in section 3.15 of policy terms and conditions)
1
The details of the benefits will change depending upon the Base sum Insured opted. All the benefits are on per Policy Year basis, if otherwise not
mentioned.
Pursuant to Notification no 13/2020- Central Tax and Notification no 14/2020- Central Tax both dated 21st March 2020 read with rule 54 (2) of
CGST Rules 2017, the provisions of E Invoicing & QR code are not applicable to an Insurance company, hence E Invoice number and QR code has not
been printed on this document. GST under RCM: NIL
Policy issuing office: Delhi, Consolidated Stamp Duty deposited as per the order of Government of National Capital Territory of Delhi.
GSTI No.: 29AAFCM7916H1Z4 SAC Code / Type of Service : 997133 / General Insurance Services
Niva Bupa State Code: 29 Customer State Code / Customer GSTI No.: 29 /NA

Location: New Delhi Director - Operations & Customer Service
Date: 25/02/2024 For and on behalf of Niva Bupa Health Insurance Company Limited
(formerly known as Max Bupa Health Insurance Co. Ltd.)

Premium Receipt
Dear MS. NEHA V
F 2, HARMONY APARTMENT NO. 1, ANDREE
ROAD
SHANTHINAGAR
BENGALURU
KARNATAKA - 560027
We acknowledge the receipt of payment towards the premium of the following health insurance policy:
Policy Holder's Name Ms. Neha V Policy Number 33061312202401
Plan Opted for Health Recharge Sum Insured (Rs.) 90,00,000
Commencement Date# 02/03/2024 Expiry Date 01/03/2025
Premium (Rs.) - Base product 1,009.00

Premium (Rs.) - Personal Accident cover 0.00
Premium (Rs.) - Critical Illness cover 0.00
Premium (Rs.) - Modification in room rent 0.00
Discount (Rs.) Nil
Net Premium (Rs.) 1,009.00

Integrated Goods and Service Tax (18.00 %) 0.00
Central Goods and Service Tax (9.00 %) 90.81
State/UT Goods and Service Tax (9.00 %) 90.81
Gross Premium (Rs.) 1,191.00
#
Issuance of policy is subject to clearance of premium paid
Details of persons Insured:

Name of Person Insured Age Gender Relationship
Ms. Neha V 35 Female Self
Ms. Veeksha V Gowda 5 Female Daughter
Upon issuance of this receipt, all previously issued temporary receipts, if any, related to this policy are considered null and void. For the
purpose of deduction under section 80D The benefit shall be as per the provisions of the Income Tax Act, 1961 and any amendments made
thereafter.
You may get tax benefits up to Rs. 1,190.62 subject to maximum permissible limits under Income Tax Act 1961 as modified from time to time.
For more details kindly consult your tax advisor. In the event of non-realization of premium, benefits cannot be obtained against this premium
receipt.
GSTI No.: 29AAFCM7916H1Z4 SAC Code / Type of Service : 997133 / General Insurance Services
Niva Bupa State Code: 29 Customer State Code / Customer GSTI No.: 29 /NA
Location: New Delhi Director - Operations & Customer Service

Date: 25/02/2024 For and on behalf of Niva Bupa Health Insurance Company Limited
(formerly known as Max Bupa Health Insurance Co. Ltd.)

List of Un-recognized Hospitals
Sr. State City Hospital Address
No.
1 Gujarat Surat Aakanksha Hospital 126, Aaradhnanagar Soc., B/H. Bhulkabhavan
School, Aanand-Mahal Rd., Adajan, Surat
2 Gujarat Surat Abhinav Hospital Harsh Apartment, Nr Jamna Nagar Bus Stop,
God Dod Road Surat
3 Gujarat Surat Adhar Ortho Hospital Dawer Chambers, Nr. Sub Jail, Ring Rd., Surat
4 Gujarat Surat Aris Care Hospital A 223-224, Mansarovar Soc, 60 Feet ,
Godadara Road, Surat
5 Gujarat Surat Arzoo Hospital Opp. L.B. Cinema, Bhatar Rd., Surat
6 Gujarat Surat Auc Hospital B-44 Gujarat Housing Board, Nandeshara
7 Gujarat Surat Dharamjivan General Hospital Karmayogi - 1, Plot No. 20/21, Near Piyush Point,
& Trauma Centre Pandesara
8 Gujarat Surat Dr. Santosh Basotia Hospital Bhatar Road, Surat
9 Gujarat Surat Ghevariya Dental Clinic 202, M K Complex, Variya Compound, Hirabag
Circal
10 Gujarat Surat God Father Hospital 344, Nandvan Soc., B/H. Matrushakti Soc.,
Puna Gam, Surat.
11 Gujarat Surat Govind-Prabha Arogya Opp. Ratna-Sagar Vidhyalaya, Kaji Medan,
Sankool Gopipura, Surat
12 Gujarat Surat Hari Milan Hospital L H Road
13 Gujarat Surat Jaldhi Ano-Rectal Hospital 103, Payal Apt., Nxt To Rander Zone Office,
Tadwadi, Surat
14 Gujarat Surat Jeevan Path Gen. Hospital 2nd. Fl., Dwarkesh Nagri, Nr. Laxmi Farsan,
Sayan, Surat.
15 Gujarat Surat Kalrav Children Hospital Yashkamal Complex, Nr. Jivan Jyot, Udhna
16 Gujarat Surat Kanchan General Surgical Plot No. 380, Ishwarnagar Soc, Bhamroli-Bhatar,
Hospital Pandesara Surat
17 Gujarat Surat Krishnavati General Hospital Bamroli Road
18 Gujarat Kutch Mantra Orthopaedic Hospital Dr. Bhavin N. Patel
Gandhidham(Kutch)
19 Gujarat Surat Niramayam Hosptial & Shraddha Raw House, Near Natures Park
Prasutigruah
20 Gujarat Surat Patna Hospital 25, Ashapuri Soc - 2, Bamroli Road, Surat
21 Gujarat Surat Poshia Children Hospital Harekrishan Shoping Complex 1St Floor, Varachha
Road, Surat
22 Gujarat Surat Prayosha Hospital A-102/103, Shagun Residency, Puna Bombay Mar-
ket Road, Puna, Surat, Gujarat
23 Gujarat Surat R.D Janseva Hospital 120 Feet Bamroli Road, Pandesara, Surat
24 Gujarat Surat Radha Hospital & Maternity 239/240 Bhagunagar Society, Opp Hans Society,
Home L H Road, Varachha Road
25 Gujarat Surat Santosh Hospital L H Road
26 Gujarat Surat Shaurya Hospital Udhna, Surat
27 Gujarat Surat Shikha General Hospital 14 – Umiya Nagar – 1, Navagam Dindoli Road,
- Changed Name To Sai Udhna
Hospital
28 Gujarat Surat Shishumangal Children Surat
Hospital

No.
29 Gujarat Surat Shree Ramdev General & 248,Shiv Nagar G.I.D.C. Road,Nr:Udhna Citizen
Surgical Hospital Co-Operative Bank,Pandasara
30 Gujarat Surat Shree Sai Hospital & Prasuti 14, Umiya Nagar-1, Navagam Dindoli Road, Udhna
Gruh
31 Gujarat Surat Shreyans Anorectal & Daycare 5Th Floor, Opp. Ayurvedic Collage,
Hospital Station Road, Surat
32 Gujarat Surat Shri Panchratna Hospital & Geetanagar, Near Dindoli Jakat Naka,
Prasutugruah Navagam, Udhna, Surat
33 Gujarat Surat Shubham General Hospital 2nd Floor, Nirmal Complex, Near Maruti Gaushala,
Opp. Bhagwati Rus
34 Gujarat Surat Siddhi Clinic & Nursing Home 33- Nandanvan Apt., Naginawadi, Surat
35 Gujarat Surat Sparsh Multy Specality G.I.D.C Road, Nr Udhana Citizan Co-Op.Bank
Hospital & Trauma Care
Center
36 Gujarat Surat Sree Uday Narayan General 193,Sukhi Nagar, Bamroli Road, Near New Bridge,
Hospital Pandesara, Surat
37 Gujarat Surat Tripathi Chartiable Hospital Geetanagar, Near Dindoli Jakat Naka, Navagam,
Udhna, Surat
38 Gujarat Ahmedabad Umiya Medical & Surgical 2Nd Floor, Centre Plaza, Sattadhar Char Rasta,
Hospital Sola Road
39 Gujarat Surat Varachha General Hospital 17-26, Samarth Park Near Archana School
40 Uttar Kushi Nagar Aastha Multispecialty Hospital Padrauna Road, Kushinagar, Up, Ph :
Pradesh 9598440966/9793196178
41 Maharashtra Thane Ashwini Nursing Home Prashanti, Ground Floor, Agarkar Road,
Dombivli East, Thane
42 Maharashtra Thane Asmita Nursing Home Prashanti, Ground Floor, Agarkar Road,
43 Maharashtra Thane Balaji Nursing Home Prashanti, Ground Floor, Agarkar Road,
44 Haryana Rohtak Channan Devi Memorial Plot No.952, Ward No.23, Lal Chand Colony Chowk,
Hopital Near Durga Mandir, Rohtak
45 Telangana Hyderabad Goodlife Hospitals #1-7-309, Hanuman Nagar, Opp. Jaginis Foodland,
Chaitanyapri X Roads, Dilskhnagar
46 Orissa Dhenkanal Jagannath Clinic & Nursing Durgabazar, Nuahata, Kantabania, Banarpal
Home
47 Uttar Allahabad Jeevan Jyoti Hospital 162, Bai Ka Bagh, Lowther Road, Allahabad, Up
Pradesh
48 Tamilnadu Mayiladuthurai Krishna Hospital No 8 Pattamangala Street Mayiladuthurai
49 Maharashtra Mumbai Mumtaz Nursing Home 3/299/3774, Opp. Choti Masjid, Tagore Nagar,
Near Hariyali Police Chowki, Vikhroli (E),
Mumbai-400083
50 Telangana Kesava Nagar Padmaja Hospital # 17-1- 386/1/18 Kesava Nagar Colony Champapet
Colony Hyderabad
51 Bihar Harnaut Pragya Nurshing Home Harnaut
52 Telangana Jeedimetla Ram Hospitals Shapur Nagar, Ida, Jeedimetla
53 Haryana Gurgaon Ramanarayan Hospital Vill Bass Hariya P.O Bass Lambi Ggn-122503
54 Maharashtra Mumbai Royal Nursing Home Plot No 7, Sector-1, Airoli,, Navi Mumbai-400708
55 Orrissa Cuttak Sabarmati General Hospital Mahanadi Vihar
56 Uttar Meerut Sahara Hospital Ajanta Colony, Garh Road
Pradesh

No.
57 Maharashtra Mumbai Sb Nursing Home Powai
58 Uttar Meerut Shagun Hospital 24 Tyagi Market Tej Garhi
Pradesh
59 Haryana Gurgaon Shri Balaji Hospital & Trauma Gadoli, Pataudi Road, Gurgaon
Center
60 Telangana Hyderabad Sri Sai Thirumala Hospitals Kishan Kumar Complex, Durga Nagar, Karmanghat
Main Road
61 Madhya Bhopal Venus Hospital And Medical H. No-2,Pipal Square,Karond, Bhopal
Pradesh Research Centre
62 Telangana Vanasthali Vijaya Nursing Home Near Double Road, Vanasthali Puram
Puram
63 Uttar Allahabad Virendra Hospital 7 Stanley Road (Next To Mishra Bhavan)Civil Lines,
Pradesh Allahabad
64 Uttar Meerut Yog Nursing Home Near Tej Garhi, University Road
Pradesh
Note:
1. Claims whether Cashless or reimbursement pertaining to treatments taken at the above mentioned Hospitals shall not
be entertained, processed or paid by Niva Bupa.
2. The above list is only for the purpose of admissibility of claims with respect to any health insurance policies of Niva
Bupa Health Insurance Company Limited.
3. The above list is subject to be updated from time to time. For updated list please visit this site at www.nivabupa.com
or call our customer care at 1860 500 8888

Health Recharge Customer Information Sheet
Customer Information Sheet/ Know Your Policy
Policy
Sl.
Title Description Clause
No
Number
1 Name of Health Recharge
Insurance
Product/ Policy
2 Policy Number 33061312202401
3 Type of Both Indemnity and Benefit
Insurance
Product/ Policy
4 Sum Insured Sum Insured Options are: 2L, 3L, 4L, 5L, 7.5L, 10L,
15L, 25L, 40L, 45L, 65L, 70L, 90L, 95L
Deductible options- 10,000/ 25,000/ 50,000/1L/ 2L/
3L/ 4L/ 5L/ 6L/ 7L/ 8L/9L/10L
The Sum Insured opted by you is mentioned in the

Policy Schedule.
5 Policy Expenses in respect of: 5.1
Coverage
You have to mandatorily choose any one of the
annual aggregate claim deductible amount from Rs.
10,000, 25,000, 50,000, 1Lac to 10Lacs (in multiples
of 1Lac).
Base Coverage: 3.1

• Hospital admission longer than 24 hrs 3.2
• Related medical expenses up to Sum Insured
incurred 60 days prior to hospitalization 3.3
• Related medical expenses incurred up to Sum
Insured within 90 days from date of discharge 3.4
• All procedures requiring less than 24 hours
hospitalization (day care) 3.5
• Domiciliary hospitalization covered up to Sum 3.6
Insured 3.7
• Alternative treatment covered up to Sum Insured
• Living organ donor transplant covered up to Sum 3.8
Insured
3.9
• Emergency Ambulance covered up to Rs. 1,500
3.10
per hospitalization
3.11
• e-Consultation for unlimited tele / online medical
consultations
• Pharmacy and diagnostic services
3.12
Page 1 of 16
Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

• Loyalty Additions with increase of 5% of expiring

Base Sum Insured in a Policy Year; maximum up
to 50% of Base Sum Insured. This benefit is 3.13
applicable only for base Sum Insured up to Rs.
25 Lac 3.14
• Mental Disorders treatment covered up to Sum
Insured (sub-limit applicable on few conditions / 3.15
disorders)
• Treatment for conditions caused by HIV/AIDS are
covered up to Sum Insured
• Artificial Life Maintenance expenses are covered
up to Sum Insured
• Modern treatments like Robotic surgeries, oral 4.1
chemotherapy etc. are covered under the policy
(sub-limit applicable on few treatments / 4.2
procedures)
4.3
Optional Coverage:
• Personal Accident coverage against accident
death, permanent total and partial disability
• Critical Illness coverage for 20 major illnesses
which includes cancer, first heart attack, open
chest CABG, etc.
• Modification of maximum room rent eligibility to
Single Private Room. (This option can is available
only for Sum Insured up to Rs. 4 Lacs and
deductible more than Rs. 50,000)
Page 2 of 16

6 Exclusions Standard Exclusions 6

• Pre-existing Diseases (Code–Excl01)
• Specified disease/procedure waiting period
(Code- Excl02)
• 30-day waiting period (Code- Excl03)
• Investigation & Evaluation (Code-Excl04)
• Rest Cure, rehabilitation and respite care (Code-
Excl05)
• Obesity/ Weight Control (Code-Excl06)
• Change-of-Gender treatments (Code-Excl07)
• Cosmetic or plastic Surgery (Code-Excl08)
• Hazardous or Adventure sports (Code-Excl09)
• Breach of law (Code-Excl10)
• Excluded Providers (Code-Excl11)
• Treatment for, alcoholism, drug or substance
abuse or any addictive condition and
consequences thereof. (Code-Excl12)
• Treatments received in heath hydros, nature cure
clinics, spas or similar establishments or private
beds registered as a nursing home attached to
such establishments or where admission is
arranged wholly or partly for domestic reasons.
(Code-Excl13)
• Dietary supplements and substances that can be
purchased without prescription, including but not
limited to vitamins, minerals and organic
substances unless prescribed by a Medical
Practitioner as part of Hospitalization claim or
Day Care procedure (Code-Excl14)
• Refractive Error (Code-Excl15)
• Unproven Treatments (Code-Excl16)
• Sterility and Infertility (Code-Excl17)
• Maternity Expenses (Code-Excl18)
Specific Exclusions
• Personal Waiting Period- Conditions specified for
an Insured Person under Personal Waiting Period
in the Policy Schedule will be subject to a Waiting
Period of 24 months from the inception of the First
Policy with Us for that Insured Person and will be
covered from the commencement of the third
Policy Year for that Insured Person as long as the
Insured Person has been insured continuously
under the Policy without any break
Page 3 of 16

• Charges related to a Hospital stay not expressly

mentioned as being covered. This will include
charges for RMO charges, surcharges and
service charges levied by the Hospital.
• Circumcision : Circumcision unless necessary for
the treatment of a disease or necessitated by an
Accident.
• Conflict & Disaster- Treatment for any Injury or
Illness resulting directly or indirectly from nuclear,
radiological emissions, war or war like situations
(whether war is declared or not), rebellion (act of
armed resistance to an established government
or leader), acts of terrorism.
• External Congenital Anomaly- Screening,
counseling or treatment related to external
Congenital Anomaly.
• Dental/ Oral treatment- Treatment, procedures
and preventive, diagnostic, restorative, cosmetic
services related to disease, disorder and
conditions related to natural teeth and gingiva
except if required by an Insured Person while
Hospitalized due to an Accident.
• Hormone Replacement Therapy: Treatment for
any condition / illness which requires hormone
replacement therapy.
• Multifocal Lens and ambulatory devices such as
walkers, crutches, splints, stockings of any kind
and also any medical equipment which is
subsequently used at home.
• Sexually transmitted Infections & diseases
(other than HIV / AIDS): Screening, prevention
and treatment for sexually related infection or
disease (other than HIV / AIDS).
• Sleep disorders: Treatment for any conditions
related to disturbance of normal sleep patterns or
behaviors.
• Any treatment or medical services received
outside the geographical limits of India.
• Any expenses incurred on OPD treatment
• Unrecognized Physician or Hospital-
- Treatment or Medical Advice provided by a
Medical Practitioner not recognized by the
Medical Council of India or by Central Council
of Indian Medicine or by Central council of
Homeopathy.
Page 4 of 16

- Treatment provided by anyone with the same

residence as an Insured Person or who is a
member of the Insured Person’s immediate
family or relatives.
- Treatment provided by Hospital or health
facility that is not recognized by the relevant
authorities in India.
Permanent exclusions for Personal Accident

Cover
We shall not be liable to make any payment under
any benefits under Section 4.1 (Personal Accident
Cover) if the claim is attributable to, or based on, or
arises out of, or is directly or indirectly connected to
any of the following:
• Suicide or self inflicted Injury, whether the Insured
Person is medically sane or insane.
• Treatment for any Injury or Illness resulting
directly or indirectly from nuclear, radiological
emissions, war or war like situations (whether war
is declared or not), rebellion (act of armed
resistance to an established government or
leader), acts of terrorism.
• Service in the armed forces, or any police
organization, of any country at war or at peace or
service in any force of an international body or
participation in any of the naval, military or air
force operation during peace time.
• Any change of profession after inception of the
Policy or any Renewal which results in the
enhancement of Our risk, if not accepted and
endorsed by Us on the Policy Schedule.
• Committing an assault, a criminal offence or any
breach of law with criminal intent.
• Taking or absorbing, accidentally or otherwise,
any intoxicating liquor, drug, narcotic, medicine,
sedative or poison, except as prescribed by a
Medical Practitioner other than the Policyholder
or an Insured Person.
• Participation in aviation/marine activities
(including crew) other than as a passenger in an
aircraft/water craft that is authorized by the
relevant regulations to carry such passengers
between established airports or ports.
• Engaging in or taking part in
professional/adventure sports or any hazardous
Page 5 of 16

pursuits, speed contest or racing of any kind

(other than on foot), bungee jumping, parasailing,
ballooning, parachuting, skydiving, paragliding,
hang gliding, mountain or rock climbing
necessitating the use of guides or ropes,
potholing, abseiling, deep sea diving, polo, snow
and ice sports, hunting.
7 Waiting period • Initial Waiting Period (Excl03)- 30 days for 6.1.3

all illnesses (not applicable in case of
continuous renewal or accidents)
• Specific Waiting Period (Not applicable for 6.1.2

claims arising due to an accident) (Excl02):
24 months for all of the following conditions
o Expenses related to the treatment of the
listed conditions, surgeries/treatments
shall be excluded until the expiry of 24
months of continuous coverage after the
date of inception of the first Policy with us.
This exclusion shall not be applicable for
claims arising due to an Accident
(covered from day 1 or Cancer (covered
after 30-day waiting period).
Page 6 of 16

o In case of enhancement of Sum Insured

the exclusion shall apply afresh to the
extent of Sum Insured increase.
o If any of the specified disease/procedure
falls under the waiting period specified for
pre-Existing diseases, then the longer of
the two waiting periods shall apply.
o The waiting period for listed conditions
shall apply even if contracted after the
Policy or declared and accepted without a
specific exclusion.
o If the Insured Person is continuously
covered without any break as defined
under the applicable norms on portability
stipulated by IRDAI then waiting period for
the same would be reduced to the extent
of prior coverage.
o List of specific diseases/procedures:
- Pancreatitis and stones in biliary and
urinary system
- Cataract, glaucoma and other
disorders of lens, disorders of retina
- Hyperplasia of prostate, hydrocele
and spermatocele
- Abnormal utero-vaginal bleeding,
female genital prolapse,
endometriosis/adenomyosis, fibroids,
PCOD, or any condition requiring
dilation and curettage or
hysterectomy
- Hemorrhoids, fissure or fistula or
abscess of anal and rectal region
- Hernia of all sites,
- Osteoarthritis, systemic connective
tissue disorders, dorsopathies,
spondylopathies, inflammatory
polyarthropathies, arthrosis such as
RA, gout, intervertebral disc
disorders, arthroscopic surgeries for
ligament repair
- Chronic kidney disease and failure
- Varicose veins of lower extremities
- All internal or external benign or in
situ neoplasms/tumours, cyst, sinus,
polyp, nodules, swelling, mass or 6.1.1
lump
Page 7 of 16

- Ulcer, erosion and varices of gastro

intestinal tract
- Surgical treatment for diseases of 6.2.1
middle ear and mastoid (including
otitis media, cholesteatoma,
perforation of tympanic membrane),
Tonsils and adenoids, nasal septum
and nasal sinuses
- Internal Congenital Anomaly
- Surgery of Genito-urinary system
unless necessitated by malignancy 4.2.3
- Spinal disorders
• Pre-existing diseases (Excl01): Covered

after 36 months of continuous coverage
• Personal Waiting Period- Conditions

specified for an Insured Person under
Personal Waiting Period in the Policy
Schedule will be subject to a Waiting Period
of 24 months from the inception of the First
Policy with Us for that Insured Person and will
be covered from the commencement of the
third Policy Year for that Insured Person as
long as the Insured Person has been insured
continuously under the Policy without any
break
• Waiting period for Critical Illness Cover

1. Pre-existing diseases waiting period-
48 months
2. Initial waiting period- 90 days
8 Financial i. Sublimit
Limits of A. Room rent- Up to 1% of Base Sum Insured 3.1
Coverage per day for SI of 2L, 3L and 4L. For all other
sum insured options room rent is available
i. Sub-limit (It up to sum insured in a Single private room.
is a pre- B. Pre-hospitalization medical expenses- up 3.2
defined limit to 60 days immediately preceding the
and the hospitalization 3.3
insurance C. Post-hospitalization medical expenses-
company will up to 90 days immediately preceding the 3.8
not pay any hospitalization
amount in D. Emergency Ambulance up to INR 1500 per 3.12
excess of hospitalization
this limit)
Page 8 of 16

E. Mental disorder treatment- up to INR 3.15

50000 or 10% of base sum insured,
whichever is lower
F. Modern Treatments:
• INR 5L for Deep Brain Stimulation
• INR 5L for Immunotherapy-
Monoclonal Antibody to be given as
injection
• INR 5L for Intra vitreal injections
• INR 2.5L for Robotic surgeries
• INR 3.5L for Stereotactic radio 4.1
surgeries
• INR 2L for BronchicalThermoplasty
• INR 2L for Vaporisation of the 4.2
prostrate (Green laser treatment or
holmium laser treatment) 4.3
G. Personal Accident: up to sum insured
selected by insured. Options are 1Lac,
2Lacs, 5Lacs to 50Lacs (in multiple of
5Lacs)
H. Critical illness cover: up to sum insured
selected by insured. Options are 1Lac to
ii. Co-Payment 10Lacs (in multiple of 1 Lac)
(It is a I. Modification in room rent: Single private
specified room; covered up to Sum Insured (optional
amount/ available only for deductible more than
percentage 50,000)
of the
admissible
claim
amount to be ii. Co-payment: NA
paid by
policyholder/ 5.1
insured)
iii.Deductible (It
is a specified
amount up to
which an
insurance
company will iii. Annual Aggregate Deductible- Deductible
not pay any options which insured can select- 10,000/
claim, and 25,000/ 50,000/1L/ 2L/ 3L/ 4L/ 5L/ 6L/ 7L/
which will be 8L/9L/10L
deducted
from total
Page 9 of 16

claim
amount (if
claim
amount is
more than
specified
amount)
iv. Any other

limit (as
applicable)
9 Claims/ Claims Details of procedure to be followed for cashless 7.2.12
Procedure service as well as for reimbursement of claim
including pre and post hospitalization.
Turn Around Time (TAT) for claims settlement

- TAT for pre-authorization of cashless facility-
2 Hours
- TAT for cashless final bill authorization- 4
Hours
Network Hospital Details-

https://rules.nivabupa.com/hospital-network/
Helpline No- 1860-500-8888
Downloading/ getting claim form-

https://transactions.nivabupa.com/pages/downloads 6.2.13
.aspx
Hospitals which are blacklisted or from where

no claim will be accepted by insurer-
https://rules.nivabupa.com/doc/Exclude_List.pdf
10 Policy • Call center no of Insurer- Contact No: 1860-500- 7.2.8
Servicing 8888
• Details of Company Officials--
Website: www.nivabupa.com
Customer Services Department
Niva Bupa Health Insurance Company
Limited
D-5, 2nd Floor, Logix Infotech Park
opp. Metro Station, Sector 59, Noida, Uttar
Pradesh, 201301
Self-service platform, Insta Assist
https://rules.nivabupa.com/customer-service/
Page 10 of 16

11 Grievances/Co Details of 7.2.8

mplaints
• Grievance Redressal Officer of the insurer
Grievance Redressal Officer
Limited
Pradesh, 201301
For details of grievance officer, kindly refer the
link https://www.nivabupa.com/customer-
care/health-services/grievance-redressal.aspx
• Insurance company grievance portal/

Department
Customer Services Department
Limited
Pradesh, 201301
Contact No: 1860-500-8888
Fax No.: 011-41743397
Self-service platform, Insta Assist
https://rules.nivabupa.com/customer-service/
Senior citizens may write to us at at:
seniorcitizensupport@nivabupa.com
lnsured person may also approach the
grievance cell at any of the company's
branches with the details of grievance
• IRDAI/(IGMS/Call Centre): Email ID:

www.igms.irdai.gov.in Ombudsman (Refer
Page 11 of 16

Annexure II of policy document for List of

Insurance Ombudsmen)
12 Things to • Free Look cancellation: You may cancel the 7.1.1

Remember insurance policy if you do not want it, within 15
days (30 days for policies with a term of 3 years,
if sold through distance marketing) days from the
beginning of the policy.
You have 15 days from receipt of the policy

document to re visit your policy terms &
conditions and if you have any disagreement to it,
you may apply for Free look cancellation through
submission of Free look Cancellation form.
Please note that free look cancellation is
applicable only when no claims have been paid
under any benefits. Also, there could be few
deductions that may be applicable as per policy
document.
lf the insured has not made any claim during the
Free Look Period, the insured shall be entitled to:
i. refund of the premium paid, less any
expenses incurred by the Company on 7.1.3
medical examination of the insured person.
• Policy renewal: Except on grounds of fraud,

moral hazard or misrepresentation or non- 7.1.13 &
cooperation, renewal of your policy shall not be 7.1.14
denied, provided the policy is not withdrawn.
• Migration and Portability: When your policy is

due for renewal, you may migrate to another
policy with us or port your policy to another 7.2.3.f
Page 12 of 16

insurer.
You can contact Customer Service Department
(details provided above) for migration and
portability.
7.1.9
• Change in Sum Insured: Sum Insured can be
changed (increased/decreased) only at the time
of renewal or at any time, subject to underwriting
by the company. For increase in Sl, the waiting
period if any shall start afresh only for the
enhanced portion of the sum insured.
• Moratorium Period: After completion of eight

continuous years under the policy no look back
to be applied. This period of eight years is called
as moratorium period. The moratorium would be
applicable for the sums insured of the first policy
and subsequently completion of eight
continuous years would be applicable from date
of enhancement of sums insured only on the
enhanced limits.
After the expiry of Moratorium Period no health
insurance policy shall be contestable except for
proven Fraud and permanent exclusions
specified in the policy contract.
13 Your Please disclose all pre-existing disease/s or 2.1.14

Obligations condition/s before buying a policy. Non-disclosure
may affect the claim settlement.
Disclosure of Information- The Policy shall be void

and all premium paid thereon shall be forfeited to the
Company in the event of misrepresentation, mis-
description or non-disclosure of any material fact by
the policyholder.
(Explanation: “Material facts” for the purpose of this
policy shall mean all relevant information sought by
the company in the proposal form and other
connected documents to enable it to take informed
decision in the context of underwriting the risk)
Page 13 of 16

Benefit Illustration:
Benefit Illustration (25 Lac Sum Insured with 5 Lac Deductible, Policy Term 1
year)
Age Coverage Coverage opted on Coverage opted on family
of opted on individual basis covering floater basis with overall
the individual multiple members of the Sum Insured (Only one Sum
me basis family under a single policy Insured is available for the
mb covering (Sum Insured is available entire family)
ers each for each member of the
ins member of family)
ure the family
d separately
(at a single
point in time)
Prem Sum Prem Disc Prem Sum Premi Float Prem Sum
ium Insur ium ount, ium Insur um or er ium Insur
(Rs.) ed (Rs.) if any after ed Cons disco after ed
(Rs.) disco (Rs.) olidat unt, disco (Rs.)
unt ed if any unt
(Rs.) premi (Rs.)
um
for all
mem
bers
of
famil
y
(Rs.)
Illustration 1
18 NA NA NA NA
1,267 25,00 1,267. 1,595 5,141 25,00
.00 ,000 00 .00 .00 ,000
21 NA NA NA NA
1,267 25,00 1,267.
.00 ,000 00
39 NA NA NA NA
1,641 25,00 1,641.
.00 ,000 00
45 NA NA NA NA
2,561 25,00 2,561.
.00 ,000 00
Page 14 of 16

Total premium for Total premium for all Total premium when the
all members of the members of the family is policy is opted on floater
family is Rs.6,736, Rs.NA, when they are basis is Rs.5,141.
when each covered under a single
member is covered policy. Sum Insured of Rs.2,500,000
separately. is available for the entire
Sum Insured available for family.
Sum Insured each family member is
available for each Rs.NA.
individual is
Rs.2,500,000.
Illustration 2
55 NA NA NA NA
5,320 25,00 5,320. 1,994 10,57 25,00
.00 ,000 00 .00 3.00 ,000
63 NA NA NA NA
7,247 25,00 7,247.
.00 ,000 00
individual is
Rs.2,500,000.
Illustration 3
65 NA NA NA NA
7,247 25,00 7,247. 3,101 12,27 25,00
.00 ,000 00 .00 9.00 ,000
70 NA NA NA NA
8,133 25,00 8,133.
.00 ,000 00
Page 15 of 16

individual is
Rs.2,500,000.
Note: Premium rates specified in the above illustration are standard premium
rates without considering any loading. Also, the premium rates are exclusive of
taxes applicable.
Page 16 of 16

Health Recharge –
Policy Document
1. Preamble
This ‘Health Recharge’ policy is a contract of insurance between You and Us which is subject to payment of full premium in advance and the terms, conditions and
exclusions of this Policy. This Policy has been issued on the basis of the Disclosure to Information Norm, including the information provided by You in the Proposal
Form and / or the Information Summary Sheet.
Please inform Us immediately of any change in the address or any other changes affecting You or any Insured Person which would impact the benefits, terms and
conditions under this Policy.
In addition, please note the list of exclusions is set out in Section 6 of this Policy.
2. Definitions
For the purposes of interpretation and understanding of this Policy, We have defined some of the important words used in the Policy which will have the special
meaning accorded to these terms for the purposes of this Policy. For the remaining language and words used, the usual meaning as described in standard English
language dictionaries shall apply. The words and expressions defined in the Insurance Act 1938, IRDA Act 1999, regulations notified by the IRDAI and circulars and
guidelines issued by the IRDAI, together with their amendment shall carry the meanings given therein.
Note: Where the context permits, the singular will be deemed to include the plural, one gender shall be deemed to include the other genders and references to
any statute shall be deemed to refer to any replacement or amendment of that statute.
2.1. Standard Definitions
I. Accident or Accidental means a sudden, unforeseen and involuntary event caused by external, visible and violent means.
II. AYUSH Hospital is a healthcare facility wherein medical / surgical / para-surgical treatment procedures and interventions are carried out by AYUSH
Medical Practitioner(s) comprising of any of the following:
a. Central or state government AYUSH Hospital; or
b. Teaching Hospital attached to AYUSH college recognized by the Central Government / Central Council of Indian Medicine / Central Council of
Homeopathy; or
c. AYUSH Hospital, standalone or co-located with in-patient healthcare facility of any recognized system of medicine, registered with the local
authorities, wherever applicable and is under the supervision of a qualified registered AYUSH Medical Practitioner and must comply with all the
following criterion:
i. Having at least five in-patient beds;
ii. Having qualified AYUSH Medical Practitioner in charge round the clock;
iii. Having dedicated AYUSH therapy sections as required and/or has equipped operation theatre where surgical procedures are to be carried
out;
iv. Maintaining daily records of the patients and making them accessible to the insurance company’s authorized representative.
AYUSH Hospitals referred above shall also obtain either pre-entry level certificate (or higher level of certificate) issued by National Accreditation
Board for Hospitals and Healthcare Providers (NABH) or State Level Certificate (or higher level of certificate) under National Quality Assurance
Standards (NQAS), issued by National Health Systems Resources Centre (NHSRC).
III. AYUSH Treatment refers to the medical and / or hospitalization treatments given under Ayurveda, Yoga and Naturopathy, Unani, Sidha and
Homeopathy systems.
IV. Associated Medical Expenses shall include Room Rent, nursing charges, Medical Practitioners’ fees and operation theatre charges.
V. Cancer means a malignant tumor characterized by the uncontrolled growth and spread of malignant cells with invasion and destruction of normal
tissues. This diagnosis must be supported by histological evidence of malignancy. The term cancer includes leukemia, lymphoma and sarcoma.
The following are excluded:

i. All tumors which are histologically described as carcinoma in situ, benign, pre-malignant, borderline malignant, low malignant potential,
neoplasm of unknown behavior, or non-invasive, including but not limited to: Carcinoma in situ of breasts, Cervical dysplasia CIN-1, CIN - 2
and CIN-3.
ii. Any non-melanoma skin carcinoma unless there is evidence of metastases to lymph nodes or beyond;
iii. Malignant melanoma that has not caused invasion beyond the epidermis;
iv. All tumors of the prostate unless histologically classified as having a Gleason score greater than 6 or having progressed to at least clinical TNM
classification T2N0M0

v. All Thyroid cancers histologically classified as T1N0M0 (TNM Classification) or below;
vi. Chronic lymphocytic leukaemia less than RAI stage 3
vii. Non-invasive papillary cancer of the bladder histologically described as TaN0M0 or of a lesser classification
viii. All Gastro-Intestinal Stromal Tumors histologically classified as T1N0M0 (TNM Classification) or below and with mitotic count of less than or
equal to 5/50 HPFs;
VI. Cashless Facility means a facility extended by the insurer to the insured where the payments, of the costs of treatment undergone by the insured
in accordance with the policy terms and conditions, are directly made to the network provider by the insurer to the extent pre-authorization is
approved.
VII. Condition Precedent shall mean a Policy term or condition upon which the Insurer’s liability under the Policy is conditional upon.
VIII. Congenital Anomaly means a condition which is present since birth, and which is abnormal with reference to form, structure or position.
a. Internal Congenital Anomaly: Congenital Anomaly which is not in the visible and accessible parts of the body.
b. External Congenital Anomaly: Congenital Anomaly which is in the visible and accessible parts of the body.
IX. Co-payment means a cost-sharing requirement under a health insurance policy that provides that the Policyholder/insured will bear a specified
percentage of the admissible claim amount. A Co-payment does not reduce the Sum Insured.
X. Cumulative Bonus means any increase or addition in the Sum Insured granted by the insurer without an associated increase in premium.
XI. Day Care Center means any institution established for Day Care Treatment of Illness and/or Injuries or a medical set-up with a Hospital and which
has been registered with the local authorities, wherever applicable, and is under the supervision of a registered and qualified Medical Practitioner
AND must comply with all minimum criterion as under:
a. has Qualified Nursing staff under its employment;
b. has qualified Medical Practitioner(s) in charge;
c. has a fully equipped operation theatre of its own where Surgical Procedures are carried out;
d. maintains daily records of patients and will make these accessible to the insurance company’s authorized personnel.
XII. Day Care Treatment refers to medical treatment, and/or Surgical Procedure which is:
a. undertaken under General or Local Anaesthesia in a Hospital/Day Care Center in less than 24 hrs because of technological advancement, and
b. which would have otherwise required a Hospitalization of more than 24 hours.
Treatment normally taken on an OPD basis is not included in the scope of this definition.
XIII. Deductible means a cost-sharing requirement under a health insurance policy that provides that the Insurer will not be liable for a specified rupee
amount in case of indemnity policies and for a specified number of days/hours in case of hospital cash policies which will apply before any benefits
are payable by the insurer. A deductible does not reduce the Sum Insured.
XIV. Dental Treatment means a treatment related to teeth or structures supporting teeth including examinations, fillings (where appropriate), crowns,
extractions and Surgery.
XV. Disclosure to Information Norm means the Policy shall be void and all premium paid thereon shall be forfeited to the Company, in the event of
misrepresentation, mis-description or non-disclosure of any material fact.
XVI. Domiciliary Hospitalization means medical treatment for an Illness/disease/Injury which in the normal course would require care and treatment at
a Hospital but is actually taken while confined at home under any of the following circumstances:
a. the condition of the patient is such that he/she is not in a condition to be removed to a Hospital, or
b. the patient takes treatment at home on account of non availability of room in a Hospital.
XVII. Emergency means a medical condition or symptom resulting from Illness or Injury which arises suddenly and unexpectedly and requires immediate
care and treatment by a Medical Practitioner to prevent death or serious long term impairment of the Insured Person’s health.
XVIII. Grace Period means the specified period of time immediately following the premium due date during which a payment can be made to Renew or
continue a policy in force without loss of continuity benefits such as Waiting Periods and coverage of Pre-existing Diseases. Coverage is not available
for the period for which no premium is received.
XIX. Hospital means any institution established for Inpatient Care and Day Care Treatment of Illness and / or Injuries and which has been registered as a
Hospital with the local authorities under the Clinical Establishments (Registration and Regulation) Act, 2010 or under the enactments specified under
the Schedule of Section 56(1) of the said Act OR complies with all minimum criteria as under:
a. has Qualified Nursing staff under its employment round the clock;
b. has at least 10 Inpatient beds in towns having a population of less than 10,00,000 and at least 15 Inpatient beds in all other places;
c. has qualified Medical Practitioner(s) in charge round the clock;
d. has a fully equipped operation theatre of its own where Surgical Procedures are carried out;
e. maintains daily records of patients and makes these accessible to the Insurance company’s authorized personnel.
XX. Hospitalization or Hospitalized means the admission in a Hospital for a minimum period of 24 consecutive Inpatient Care hours except for specified
procedures/treatments, where such admission could be for a period of less than 24 consecutive hours.
XXI. ICU (Intensive Care Unit) Charges means the amount charged by a Hospital towards ICU expenses which shall include the expenses for ICU bed,
general medical support services provided to any ICU patient including monitoring devices, critical care nursing and intensivist charges.

XXII. Illness means a sickness or a disease or pathological condition leading to the impairment of normal physiological function and requires medical
treatment.
(a) Acute condition - Acute condition is a disease, illness or injury that is likely to respond quickly to treatment which aims to return the person to
his or her state of health immediately before suffering the disease/ illness/ injury which leads to full recovery
(b) Chronic condition - A chronic condition is defined as a disease, illness, or injury that has one or more of the following characteristics:
i. it needs ongoing or long-term monitoring through consultations, examinations, check-ups, and /or tests
ii. it needs ongoing or long-term control or relief of symptoms
iii. it requires rehabilitation for the patient or for the patient to be specially trained to cope with it
iv. it continues indefinitely
v. it recurs or is likely to recur
XXIII. Injury means Accidental physical bodily harm excluding Illness or disease solely and directly caused by external, violent and visible and evident
means which is verified and certified by a Medical Practitioner.
XXIV. Intensive Care Unit means an identified section, ward or wing of a Hospital which is under the constant supervision of a dedicated Medical
Practitioner(s), and which is specially equipped for the continuous monitoring and treatment of patients who are in a critical condition, or require life
support facilities and where the level of care and supervision is considerably more sophisticated and intensive than in the ordinary and other wards.
XXV. Inpatient Care means treatment for which the Insured Person has to stay in a Hospital for more than 24 hours for a covered event.
XXVI. Medical Advice means any consultation or advice from a Medical Practitioner including the issuance of any prescription or follow-up prescription.
XXVII. Medical Expenses means those expenses that an Insured Person has necessarily and actually incurred for medical treatment on account of Illness
or Accident on the advice of a Medical Practitioner, as long as these are no more than would have been payable if the Insured Person had not been
insured and no more than other Hospitals or doctors in the same locality would have charged for the same medical treatment.
XXVIII. Medical Practitioner means a person who holds a valid registration from the Medical Council of any State or Medical Council of India or Council for
Indian Medicine or for Homeopathy set up by the Government of India or a State Government and is thereby entitled to practice medicine within its
jurisdiction; and is acting within the scope and jurisdiction of his licence.
XXIX. Medically Necessary Treatment means any treatment, tests, medication, or stay in Hospital or part of a stay in Hospital which:
a. is required for the medical management of the Illness or Injury suffered by the insured;
b. must not exceed the level of care necessary to provide safe, adequate and appropriate medical care in scope, duration, or intensity;
c. must have been prescribed by a Medical Practitioner;
d. must conform to the professional standards widely accepted in international medical practice or by the medical community in India.
XXX. Network Provider means Hospital enlisted by an insurer, TPA or jointly by an insurer and TPA to provide medical services to an insured by a Cashless
Facility.
XXXI. Notification of Claim means the process of intimating a claim to the insurer or TPA through any of the recognized modes of communication.
XXXII. Non-Network means any Hospital, Day Care Center or other provider that is not part of the network.
XXXIII. OPD Treatment means the one in which the Insured visits a clinic / Hospital or associated facility like a consultation room for diagnosis and treatment
based on the advice of a Medical Practitioner. The Insured is not admitted as a day care or In-patient.
XXXIV. Pre-existing Disease
Pre-existing Disease means any condition, ailment, injury or disease:
a) That is/are diagnosed by a physician within 48 months prior to the effective date of the policy issued by the insurer or its reinstatement or
b) For which medical advice or treatment was recommended by, or received from, a physician within 48 months prior to the effective date of the
policy issued by the insurer or its reinstatement.
XXXV. Pre-hospitalization Medical Expenses means medical expenses incurred during pre-defined number of days preceding the hospitalization of the
Insured Person, provided that:
a. Such Medical Expenses are incurred for the same condition for which the Insured Person’s Hospitalization was required, and
b. The Inpatient Hospitalization claim for such Hospitalization is admissible by the Insurance Company.
XXXVI. Post-hospitalization Medical Expenses means medical expenses incurred during pre-defined number of days immediately after the Insured Person
is discharged from the Hospital, provided that:
a. Such Medical Expenses are for the same condition for which the Insured Person’s Hospitalization was required, and
b. The Inpatient Hospitalization claim for such Hospitalization is admissible by the Insurance Company.
XXXVII. Portability means the right accorded to an individual health insurance policyholder (including family cover), to transfer the credit gained for Pre-
existing conditions and time bound exclusions, from one insurer to another or from one plan to another plan of the same insurer.
XXXVIII. Qualified Nurse means a person who holds a valid registration from the Nursing Council of India or the Nursing Council of any state in India.
XXXIX. Reasonable and Customary Charges means the charges for services or supplies, which are the standard charges for the specific provider and
consistent with the prevailing charges in the geographical area for identical or similar services, taking into account the nature of the Illness / Injury
involved.

XL. Renewal means the terms on which the contract of insurance can be renewed on mutual consent with a provision of Grace Period for treating the
renewal continuous for the purpose of gaining credit for pre-existing diseases, time bound exclusions and for all Waiting Periods.
XLI. Room Rent means the amount charged by a Hospital towards Room and Boarding expenses and shall include the Associated Medical Expenses.
XLII. Surgery or Surgical Procedure means manual and / or operative procedure (s) required for treatment of an Illness or Injury, correction of deformities and
defects, diagnosis and cure of diseases, relief from suffering or prolongation of life, performed in a Hospital or Day Care Center by a Medical Practitioner.
2.2. Specific Definitions
I. Age means age as on last birthday.

II. Base Sum Insured means the amount stated in the Policy Schedule.
III. Bone Marrow Transplant is the actual undergoing of a transplant of human bone marrow using haematopoietic stem cells. The undergoing of a
transplant has to be confirmed by a specialist medical practitioner. The following will be excluded:
i. Other stem-cell transplants
ii. Where only islets of langerhans are transplanted
IV. Break in Policy means the period of gap that occurs at the end of the existing policy term, when the premium due for renewal on a given policy is
not paid on or before the premium renewal date or within 30 days thereof.
V. Critical Illness, an Illness, medical event or Surgical Procedure specifically defined in Section 4.2
VI. Diagnostic Services means those diagnostic tests and exploratory or therapeutic procedures required for the detection, identification and treatment
of a medical condition.
VII. Evidence Based Clinical Practice means process of making clinical decisions for Inpatient Care using current best evidence in conjugation with
clinical expertise.
VIII. e-Consultation means opinion from a Medical Practitioner who holds a valid registration from the medical council of any state or medical council of
India or council for Indian medicine or for homeopathy set up by the Government of India or a state government and is thereby entitled to practice
medicine within its jurisdiction; and is acting within the scope and jurisdiction of his license.
IX. Family Floater Policy means a Policy described as such in the Policy Schedule where the family members (two or more) named in the Policy
Schedule are Insured Persons under this Policy. Only the following family members can be covered under a Family Floater Policy:
a. Primary Insured Person; and/or
b. Primary Insured Person’s legally married spouse (for as long as she/he continues to be married to the Primary Insured Person); and/or
c. Primary Insured Person’s children who are less than 25 years of Age on the commencement of the Policy Period (a maximum 4 children can be
covered under the Policy as Insured Persons).
X. First Policy means for the purposes of this Policy the Policy Schedule issued to the Policyholder at the time of inception of the first Policy mentioned
in the Policy Schedule with Us.
XI. Health Recharge means and includes ‘Niva Bupa Health Recharge’ policy.
XII. Information Summary Sheet means the information and details provided to Us or Our representatives over the telephone for the purposes of
applying for this Policy which has been recorded by Us and confirmed by You.
XIII. Individual Policy means a Policy described as such in the Policy Schedule where the individual named in the Policy Schedule is the Insured Person
under this Policy.
XIV. Insured Event means any event specifically mentioned as covered under this Policy.
XV. Insured Person means person(s) named as insured persons in the Policy Schedule.
XVI. IRDAI means the Insurance Regulatory and Development Authority of India.
XVII. Medical Record means the collection of information as submitted in claim documentation concerning a Insured Person’s Illness or Injury that is
created and maintained in the regular course of management, made by Medical Practitioners who have knowledge of the acts, events, opinions or
diagnoses relating to the Insured Person’s Illness or Injury, and made at or around the time indicated in the documentation.
XVIII. Mental Illness means a substantial disorder of thinking, mood, perception, orientation or memory that grossly impairs judgment, behaviour, capacity
to recognise reality or ability to meet the ordinary demands of life, mental conditions associated with the abuse of alcohol and drugs, but does not
include mental retardation which is a condition of arrested or incomplete development of mind of a person, specially characterised by subnormality
of intelligence.
XIX. Policy means these terms and conditions, the Policy Schedule (as amended from time to time), Your statements in the Proposal and the Information
Summary Sheet and any endorsements attached by Us to the Policy from time to time.
XX. Policy Period is the period between the inception date and the expiry date of the Policy as specified in the Policy Schedule or the date of cancellation
of this Policy, whichever is earlier.
XXI. Policy Year means the period of one year commencing on the date of commencement specified in the Policy Schedule or any anniversary thereof.
XXII. Policy Schedule means a certificate issued by Us, and, if more than one, then the latest in time. The Policy Schedule contains details of the
Policyholder, Insured Persons, the Sum Insured and other relevant details related to the coverage.

XXIII. Primary Insured Person means the Policyholder if he/she is covered under the Policy as an Insured Person. In case Policyholder is not an Insured
Person, then Primary Insured Person will be the eldest Insured Person covered under the Policy.
XXIV. Reimbursement means settlement of claims paid directly by Us to the Policyholder/Insured Person.
XXV. Service Provider means any person, organization, institution that has been empanelled with Us to provide services specified under the benefits to
the Insured Person.
XXVI. Single Private Room means an air conditioned room in a Hospital where a single patient is accommodated and which has an attached toilet (lavatory
and bath). Such room type shall be the most basic and the most economical of all accommodations available as a single room in that Hospital.
XXVII. Standby Services are services of another Medical Practitioner requested by treating Medical Practitioner and involving prolonged attendance
without direct (face-to-face) patient contact or involvement.
XXVIII. Sum Insured means the total of the Base Sum Insured and Loyalty Addition as per Section 3.11 (if applicable) which is Our maximum, total and
cumulative liability for any and all claims during the Policy Year in respect of all Insured Person(s) which is specified in the Policy Schedule.
XXIX. Survival Period means the period, if any, specified under the Policy after the occurrence of an Insured Event that the Insured Person has to survive
before a claim becomes admissible under the Policy.
XXX. Waiting Period means a time-bound exclusion period related to condition(s) specified in the Policy Schedule or the Policy which shall be served
before a claim related to such condition(s) becomes admissible.
XXXI. We/Our/Us means Niva Bupa Health Insurance Company Limited.
XXXII. You/Your/Policyholder means the person named in the Policy Schedule who has concluded this Policy with Us.
3. Benefits covered under the Policy
The benefits available under this Policy are described below.
a. The Policy covers Reasonable and Customary Charges incurred towards medical treatment taken by the Insured Person during the Policy Period for an
Illness, Injury or condition as described in the sections below and contracted or sustained during the Policy Period. The benefits listed in the sections below
will be payable subject to the terms, conditions and exclusions of this Policy and the availability of the Sum Insured and any sub-limits for the benefit
as maybe specified in the Policy Schedule. You have to mandatorily choose an annual aggregate claim Deductible amount, options of these Deductible
amounts are provided in the section ‘Product Benefit Table’.
b. All the benefits (including optional benefits) which are available under the Policy along with the respective limits / amounts applicable based on the Sum
Insured have been summarized in the Product Benefit Table in Annexure I.
c. All claims under the Policy must be made in accordance with the process defined under Section 7.2 (XII) (Claim Process & Requirements).
d. All claims paid under any benefit except for those admitted under Section 3.9 (e-Consultation), Section 4.1 (Personal Accident Cover) and Section 4.2
(Critical Illness Cover) shall reduce the Sum Insured for the Policy Year in which the Insured Event in relation to which the claim is made has been occurred,
unless otherwise specified in the respective section. Thereafter only the balance Sum Insured after payment of claim amounts admitted shall be available
for future claims arising in that Policy Year.
3.1. Inpatient Care
What is covered:
We will indemnify the Medical Expenses incurred for one or more of the following due to the Insured Person’s Hospitalization during the Policy Period
following an Illness or Injury. :
i. Room Rent;
ii. Room boarding and nursing charges during Hospitalization as charged by the Hospital where the Insured Person availed medical treatment;
iii. Medical Practitioners’ fees, excluding any charges or fees for Standby Services;
iv. Investigative tests or diagnostic procedures directly related to the Insured Event which lead to the current Hospitalization;
v. Medicines, drugs as prescribed by the treating Medical Practitioner related to the Insured Event that led to the current Hospitalization;
vi. Intravenous fluids, blood transfusion, injection administration charges and /or allowable consumables;
vii. Operation theatre charges;
viii. The cost of prosthetics and other devices or equipment, if implanted internally during Surgery;
ix. Intensive Care Unit Charges.
Conditions:
a. The Hospitalization is for Medically Necessary Treatment and advised in writing by a Medical Practitioner.
b. If the Insured Person is admitted in a Hospital room where the room category opted or Room Rent incurred is higher than the eligibility as specified
in the Policy Schedule, then We shall be liable to pay only a pro-rated portion of the total Associated Medical Expenses (including surcharge or taxes
thereon) as per the following formula:

(Eligible Room Rent limit / Room Rent actually incurred) * total Associated Medical Expenses
Associated Medical Expenses shall include Room Rent, nursing charges, Medical Practitioners’ fees and operation theatre charges.
c. We will pay the consultation charges for any Medical Practitioner visiting the Insured Person only if:
i. The Medical Practitioner’s treatment or advice has been specifically sought by the Hospital; and
ii. The consultation charges are included in the Hospital’s bill
3.2. Pre-hospitalization Medical Expenses
What is covered:
We will indemnify on Reimbursement basis only, the Insured Person’s Pre-hospitalization Medical Expenses incurred in respect of an Illness or Injury.
Conditions:
a. We have accepted a claim under Section 3.1 (Inpatient Care) or Section 3.4 (Day Care Treatment) or Section 3.5 (Domiciliary Hospitalization) or
Section 3.6 (Alternative Treatments).
b. Pre-hospitalization Medical Expenses are incurred for the same condition for which We have accepted the Inpatient Care or Day Care Treatment or
Domiciliary Hospitalization or Alternative Treatments claim.
c. The expenses are incurred after the inception of the First Policy with Us. If any portion of these expenses is incurred before the inception of the First
Policy with Us, then We shall be liable only for those expenses incurred after the commencement date of the First Policy, irrespective of the initial
waiting period.
d. Pre-hospitalization Medical Expenses incurred on physiotherapy will also be payable provided that such physiotherapy is prescribed in writing by the
treating Medical Practitioner as Medically Necessary Treatment and is directly related to the same condition that led to Hospitalization.
e. Any claim admitted under this Section 3.2 shall reduce the Sum Insured for the Policy Year in which In-patient Care or Day Care Treatment or
Domiciliary Hospitalization or Alternative Treatments claim has been incurred.
Sub-limit:
a. We will pay above mentioned Pre-hospitalization Medical Expenses only for period up to 60 days immediately preceding the Insured Person’s
admission for Inpatient Care or Day Care Treatment or Domiciliary Hospitalization or Alternative Treatments.
3.3. Post-hospitalization Medical Expenses
What is covered:
We will indemnify on Reimbursement basis only, the Insured Person’s Post-hospitalization Medical Expenses incurred following an Illness or Injury.
Conditions:
a. We have accepted a claim under Section 3.1 (Inpatient Care) or Section 3.4 (Day Care Treatment) or Section 3.5 (Domiciliary Hospitalization) or
Section 3.6 (Alternative Treatments).
b. Post-hospitalization Medical Expenses are incurred for the same condition for which We have accepted the Inpatient Care, Day Care Treatment or
Domiciliary Hospitalization or Alternative Treatments claim.
c. The expenses incurred shall be as advised in writing by the treating Medical Practitioner.
d. Post-hospitalization Medical Expenses incurred on physiotherapy will also be payable provided that such physiotherapy is prescribed in writing by the
treating Medical Practitioner as Medically Necessary Treatment and is directly related to the same condition that led to Hospitalization.
e. Any claim admitted under this Section 3.3 shall reduce the Sum Insured for the Policy Year in which In-patient Care or Day Care Treatment or
Domiciliary Hospitalization or Alternative Treatments claim has been incurred.
Sub-limit:
a. We will pay Post-hospitalization Medical Expenses only for up to 90 days immediately following the Insured Person’s discharge from Hospital or Day
Care Treatment or Domiciliary Hospitalization or Alternative Treatments.
3.4. Day Care Treatment
What is covered:
We will indemnify the Medical Expenses incurred on the Insured Person’s any Day Care Treatment during the Policy Period following an Illness or Injury.

Conditions:
a. The Day Care Treatment is advised in writing by a Medical Practitioner as Medically Necessary Treatment.
b. If We have accepted a claim under this benefit, We will also indemnify the Insured Person’s Pre-hospitalization Medical Expenses and Post-
hospitalization Medical Expenses in accordance with Sections 3.2 and 3.3 above.
What is not covered:

OPD Treatment and Diagnostic Services costs are not covered under this benefit.
3.5. Domiciliary Hospitalization
What is covered.
We will indemnify on Reimbursement basis only, the Medical Expenses incurred for the Insured Person’s Domiciliary Hospitalization during the Policy
Period following an Illness or Injury.
Conditions:
a. The Domiciliary Hospitalization continues for at least 3 consecutive days in which case We will make payment under this benefit in respect of Medical
Expenses incurred from the first day of Domiciliary Hospitalization;
b. The treating Medical Practitioner confirms in writing that the Insured Person’s condition was such that the Insured Person could not be transferred to
a Hospital OR the Insured Person satisfies Us that a Hospital bed was unavailable.
c. If We have accepted a claim under this benefit, We will also indemnify the Insured Person’s Pre-hospitalization Medical Expenses and Post-
hospitalization Medical Expenses in accordance with Sections 3.2 and 3.3 above.
3.6. Alternative Treatments
What is covered:
We will indemnify the Medical Expenses incurred on the Insured Person’s Hospitalization for Inpatient Care during the Policy Period on treatment taken
under Ayurveda, Unani, Siddha and Homeopathy.
Conditions:
a. The treatment should be taken in AYUSH Hospital. An AYUSH Hospital is a healthcare facility wherein medical / surgical / para-surgical treatment
procedures and interventions are carried out by AYUSH Medical Practitioner(s) comprising of any of the following:
i. Central or state government AYUSH Hospital; or
ii. Teaching Hospital attached to AYUSH college recognized by the Central Government / Central Council of Indian Medicine / Central Council of
Homeopathy; or
iii. AYUSH Hospital, standalone or co-located with in-patient healthcare facility of any recognized system of medicine, registered with the local
authorities, wherever applicable and is under the supervision of a qualified registered AYUSH Medical Practitioner and must comply with all the
following criterion:
a) Having at least five in-patient beds;
b) Having qualified AYUSH Medical Practitioner in charge round the clock;
c) Having dedicated AYUSH therapy sections as required and/or has equipped operation theatre where surgical procedures are to be carried
out;
d) Maintaining daily records of the patients and making them accessible to the insurance company’s authorized representative.
AYUSH Hospitals referred above shall also obtain either pre-entry level certificate (or higher level of certificate) issued by National Accreditation
Board for Hospitals and Healthcare Providers (NABH) or State Level Certificate (or higher level of certificate) under National Quality Assurance
Standards (NQAS), issued by National Health Systems Resources Centre (NHSRC).
b. Pre-hospitalization Medical Expenses incurred for up to 60 days immediately preceding the Insured Person’s admission and Post-hospitalization
Medical Expenses incurred for up to 90 days immediately following the Insured Person’s discharge will also be indemnified under this benefit in
accordance with Sections 3.2 and 3.3 above, provided that these Medical Expenses relate only to Alternative Treatments and not Allopathy.
c. Any non-allopathic treatment taken by the Insured Person shall only be covered under Section 3.6 (Alternative Treatments) as per the applicable
terms and conditions, except for treatment under Section 3.12 (Mental Disorders Treatment) and Section 3.13 (HIV / AIDS).

a. Medical Expenses incurred on treatment taken under Yoga shall not be covered.

3.7. Living Organ Donor Transplant
What is covered:
We will indemnify the Medical Expenses incurred for a living organ donor’s treatment as an Inpatient for the harvesting of the organ donated.
Conditions:
a. The donation conforms to the Transplantation of Human Organs Act 1994 and any amendments thereafter and the organ is for the use of the Insured
Person.
b. The organ transplant is certified in writing by a Medical Practitioner as Medically Necessary Treatment for the Insured Person.
c. We have accepted the recipient Insured Person’s claim under Section 3.1 (Inpatient Care).

a. Stem cell donation whether or not it is Medically Necessary Treatment except for Bone Marrow Transplant.
b. Pre-hospitalization Medical Expenses or Post-hospitalization Medical Expenses of the organ donor.
c. Screening or any other Medical Expenses related to the organ donor, which are not incurred during the duration of Insured Person’s Hospitalization
for organ transplant.
d. Transplant of any organ/tissue where the transplant is Unproven / experimental treatment or investigational in nature.
e. Expenses related to organ transportation or preservation.
f. Any other medical treatment or complication in respect of the donor, which is directly or indirectly consequence to harvesting.
3.8. Emergency Ambulance
What is covered:
We will indemnify the costs incurred, on transportation of the Insured Person by road Ambulance to a Hospital for treatment in an Emergency following
an Illness or Injury.
Conditions:
a. The medical condition of the Insured Person requires immediate ambulance services from the place where the Insured Person is injured or is ill to a
Hospital where appropriate medical treatment can be obtained or;
b. The medical condition of the Insured Person requires immediate ambulance services from the existing Hospital to another Hospital with advanced
facilities as advised by the treating Medical Practitioner for management of the current Hospitalization.
c. This benefit is available for only one transfer per Hospitalization.
d. The ambulance service shall be offered by a healthcare or ambulance Service Provider.
e. We have accepted a claim under Section 3.1 (Inpatient Care) above.
f. We will cover expenses up to the amount specified in Your Policy Schedule.

The Insured Person’s transfer to any Hospital or diagnostic centre for evaluation purposes only.
3.9. e-Consultation
What is covered:
If the Insured Person is diagnosed with an Illness or is planning to undergo a planned Surgery or a Surgical Procedure, the Insured Person can, at the
Insured Person’s sole direction, obtain an e-Consultation from Our Service Provider during the Policy Period.
Conditions:
a. e-Consultation shall be requested through Our call centre or website.
b. e-Consultation will be arranged by Us (without any liabilities) and will be based solely only on the information provided by the Insured Person.
c. e-Consultation must not be considered a substitute to medical opinion or advice nor shall be same pursued over a medical advice or opinion given
by treating physician or doctor.
d. By seeking e-Consultation under this benefit, the Insured Person is not prohibited or advised against visiting or consulting with any other independent
Medical Practitioner or commencing or continuing any treatment advised by such Medical Practitioner.
e. The Insured Person is free to choose whether or not to obtain the e-Consultation, and if obtained then whether or not to act on it in whole or in part.
f. e-Consultation under this benefit shall not be valid for any medico-legal purposes.

g. We do not represent correctness of e-Consultation and shall not assume or deem to assume any liability towards any loss or damage arising out of or
in relation to any opinion, advice, prescription, actual or alleged errors, omissions and representations made by the Medical Practitioner.
3.10. Pharmacy and Diagnostic Services
What is covered:
You may purchase medicines or avail diagnostic services from Our Service Provider through Our website or mobile application.
Conditions - The above coverage is subject to fulfilment of following conditions:

a. The cost for the purchase of the medicines or for availing diagnostic services shall be borne by You.
b. Further it is made clear that purchase of medicines from Our Service Provider is Your absolute discretion and choice.
3.11. Loyalty Additions (applicable only for Base Sum Insured up to Rs. 25 Lac)
What is covered:
a. If the Policy is Renewed with Us without a break or if the Policy continues to be in force for the 2nd Policy Year in the 2 year / 3 year Policy Period
respectively (if applicable), We will provide Loyalty Additions in the form of Cumulative Bonus by increasing the Sum Insured applicable under the
Policy by 5% of the Base Sum Insured of the immediately preceding Policy Year subject to a maximum of 50% of the Base Sum Insured. There will be
no change in the sub-limits applicable to various benefits due to increase in Sum Insured under this benefit.
Conditions:
a. If the Insured Person in the expiring Policy is covered under an Individual Policy and has an accumulated Cumulative Bonus in the expiring Policy
under this benefit, and such expiring Policy is Renewed with Us on a Family Floater Policy, then We will provide the credit for the accumulated
Cumulative Bonus to the Family Floater Policy.
b. If the Insured Persons in the expiring Policy are covered on a Family Floater Policy and such Insured Persons Renew their expiring Policy with
Us by splitting the Floater Sum Insured stated in the Policy Schedule in to two or more floater / individual, then We will provide the credit of the
accumulated Cumulative Bonus to each of the split Policy.
c. If the Insured Persons covered on a Family Floater Policy are reduced at the time of Renewal, the applicable accumulated Cumulative Bonus shall
remain same under the Policy.
d. In case the Base Sum Insured under the Policy is reduced at the time of Renewal, the applicable accumulated Cumulative Bonus shall also be reduced
in proportion to the Base Sum Insured.
e. In case the Base Sum Insured under the Policy is increased at the time of Renewal, the applicable accumulated Cumulative Bonus shall also be
increased in proportion to the Base Sum Insured.
f. This benefit is not applicable for e-Consultation and Optional benefits (if opted for) such as Personal Accident Cover and Critical Illness Cover.
Enhancement of Sum Insured due to Loyalty Additions benefit cannot be utilized for the aforementioned benefits.
g. This benefit is not applicable for Policy with Base Sum Insured greater than Rs. 25 Lac.
3.12. Mental Disorders Treatment
What is covered:
We will indemnify the expenses incurred by the Insured Person for Inpatient treatment for Mental Illness up to the limit as specified in Your Policy Schedule.
Conditions:
a. Mental Disorders Treatment is only covered where patient is diagnosed by a qualified psychiatrist or a professional registered with the concerned State
Authority or a professional having a post-graduate degree (Ayurveda) in Mano Vigyan Avum Manas Roga or a post-graduate degree (Homoeopathy)
in Psychiatry or a post-graduate degree (Unani) in Moalijat (Nafasiyatt) or a post-graduate degree (Siddha) in Sirappu Maruthuvam.
b. The Hospitalization is for Medically Necessary Treatment.
c. The treatment should be taken in Mental Health Establishment, including Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy
establishment, by whatever name called, either wholly or partly, meant for the care of persons with mental illness, established, owned, controlled or
maintained by the appropriate Government, local authority, trust, whether private or public, corporation, co-operative society, organization or any
other entity or person, where persons with mental illness are admitted and reside at, or kept in, for care, treatment, convalescence and rehabilitation,
either temporarily or otherwise; and includes any general hospital or general nursing home established or maintained by the appropriate Government,
local authority, trust, whether private or public, corporation, co-operative society, organization or any other entity or person; but does not include a
family residential place where a person with mental illness resides with his relatives or friend.
d. Pre-hospitalization Medical Expenses incurred for up to 60 days, if falling within the Policy Period, immediately preceding the Insured Person’s

admission and Post-hospitalization Medical Expenses incurred for up to 90 days, if falling within the Policy Period, immediately following the Insured
Person’s discharge will also be indemnified under this benefit as per Section 3.2 & Section 3.3 respectively.

a. The condition which is not clinically significant or is related to anxiety, bereavement, relationship or academic problems, acculturation difficulties or
work pressure.
b. Treatment related to intentional self inflicted Injury or attempted suicide by any means.
c. Mental retardation which is a condition of arrested or incomplete development of mind of a person, specially characterized by subnormality of
intelligence
Sub-limit:
a. The following disorders / conditions shall be covered only up to 10% of Base Sum Insured or Rs. 50,000, whichever is lower. This sub-limit shall apply
for all the following disorders / conditions on cumulative basis.
Disorder / Condition Description
Severe Depression Severe depression is characterized by a persistent feeling of sadness or a lack of interest in outside stimuli. It affects
the way one feels, thinks and behaves.
Schizophrenia Schizophrenia is mental disorder, that distorts the way a person thinks, acts, expresses emotions, perceives reality,
and relates to others. Schizophrenia result in combination of hallucinations, delusions, and extremely disordered
thinking and behavior that impairs daily functioning,
Bipolar Disorder Bipolar disorder is a mental illness that brings severe high and low moods and changes in sleep, energy, thinking,
and behavior. It includes periods of extreme mood swings with emotional highs and lows.
Post traumatic stress Post-traumatic stress disorder is an anxiety disorder caused by very stressful, frightening or distressing events. It
disorder includes flashbacks, nightmares, severe anxiety and uncontrollable thoughts about the event.
Generalized anxiety Generalized Anxiety Disorder is a mental health disorder characterized by a perpetual state of worry, fear,
disorder apprehension, inability to relax.
ICD codes for the above disorders / conditions are provided in Annexure II.
b. Pre-hospitalization and Post-hospitalization Medical Expenses are also covered within the overall benefit sub-limit as specified above in point (a).
3.13. HIV / AIDS
What is covered:
We will indemnify the expenses incurred by the Insured Person for Hospitalization (including Day Care Treatment) due to condition caused by or associated
with HIV / AIDS.
Conditions:
a. The Hospitalization or Day Care Treatment is Medically Necessary and the Illness is the outcome of HIV / AIDS. This needs to be prescribed in writing
by a registered Medical Practitioner.
b. The coverage under this benefit is provided for opportunistic infections which are caused due to low immunity status in HIV / AIDS resulting in acute
infections which may be bacterial, viral, fungal or parasitic.
c. The patient should be a declared HIV positive.
d. Pre-hospitalization Medical Expenses incurred for up to 60 days, if falling within the Policy Period, immediately preceding the Insured Person’s
admission and Post-hospitalization Medical Expenses incurred for up to 90 days, if falling within the Policy Period, immediately following the Insured
Person’s discharge will also be indemnified will also be indemnified under this benefit as per Section 3.2 & Section 3.3 respectively.

a. Chronic health conditions including ischemic heart disease, chronic liver disease, chronic kidney disease, cerebro-vascular disease/ stroke, bronchial
asthma and neoplasms which are not directly related to the patient’s immunity status would not be covered under this benefit.
b. Lifestyle diseases like diabetes, hypertension, heart diseases and dyslipidemia which are not related to HIV / AIDS would not be covered under this
benefit.

3.14. Artificial Life Maintenance:
What is covered:
We will indemnify the expenses incurred by the Insured Person for Artificial life maintenance, including life support machine used to sustain the Insured
Person who is not brain dead, up to the limit as specified in Your Policy Schedule
Conditions:
a. Artificial life maintenance is Medically Necessary and prescribed by the treating Medical Practitioner.

Artificial life maintenance for the Insured Person who has been declared brain dead or in vegetative state as demonstrated by:
a. Deep coma and unresponsiveness to all forms of stimulation; or
b. Absent pupillary light reaction; or
c. Absent oculovestibular and corneal reflexes; or
d. Complete apnea.
3.15. Modern Treatments
What is covered:
The following procedures / treatments will be covered either as Inpatient Care or as part of Day Care Treatment in a hospital up to the limit as specified in
Your Policy Schedule.
a. Uterine Artery Embolization and HIFU (High intensity focused ultrasound)
b. Balloon Sinuplasty
c. Deep Brain stimulation
d. Oral chemotherapy
e. Immunotherapy- Monoclonal Antibody to be given as injection
f. Intra vitreal injections
g. Robotic surgeries
h. Stereotactic radio surgeries
i. BronchicalThermoplasty
j. Vaporisation of the prostrate (Green laser treatment or holmium laser treatment)
k. IONM - (Intra Operative Neuro Monitoring)
l. Stem cell therapy: Hematopoietic stem cells for bone marrow transplant for haematological conditions to be covered.
Sub-limit:
a. The following procedures / treatments shall be covered only up to the sub-limit as specified for each procedure / treatment in the below table:
Disorder / Condition Sub-limit* (Rs.)
Deep Brain Stimulation 5 Lac
Immunotherapy- Monoclonal Antibody to be given as injection 5 Lac
Intra vitreal injections 5 Lac
Robotic surgeries 2.5 Lac
Stereotactic radio surgeries 3.5 Lac
BronchicalThermoplasty 2 Lac
Vaporisation of the prostrate (Green laser treatment or holmium laser treatment) 2 Lac
*Maximum payout will be the sub-limit specified or Base Sum Insured, whichever is lower.
b. Pre-hospitalization and Post-hospitalization Medical Expenses are also covered within the overall benefit sub-limit as specified above in point (a).
3.16. The expenses that are not covered or subsumed into room charges / procedure charges / costs of treatment are placed as Annexure III

4. Optional Benefits
The following optional benefits shall apply under the Policy only if it is specified in the Policy Schedule. Optional benefits can be selected by You only at the time
of issuance of the First Policy or at Renewal on payment of the corresponding additional premium.
The optional benefits ‘Personal Accident Cover’ and ‘Critical Illness Cover’ will be payable (only on Reimbursement basis) if the conditions mentioned in the below
sections are contracted or sustained by the Insured Person covered under these optional benefits during the Policy Period.
The applicable optional benefits will be payable subject to the terms, conditions and exclusions of this Policy and subject always to any sub-limits for the optional
benefit as specified in Your Policy Schedule.
All claims for any applicable optional benefits under the Policy must be made in accordance with the process defined under Section 7.2 (XII) (Claim Process &
Requirements).
4.1. Personal Accident Cover
What is covered:
This optional benefit is available either to the Primary Insured Person or Primary Insured Person along with his/her spouse, which is specified in the Policy
Schedule.
If the Insured Person covered under this optional benefit dies or sustains any Injury resulting solely and directly from an Accident occurring during the
Policy Period at any location worldwide, and while the Policy is in force, We will provide the benefits described below.
1. Accident Death (AD)
What is covered:
If the Injury due to Accident solely and directly results in the Insured Person’s death within 365 days from the occurrence of the Accident, We will
make payment of Personal Accident Cover Sum Insured specified in the Policy Schedule. If a claim is made under this optional benefit, the coverage
for that Insured Person under the Policy shall immediately and automatically cease. Any claim incurred before death of such Insured person shall be
admissible subject to terms and conditions under this Policy.
2. Accident Permanent Total Disability (APTD)
What is covered:
If the Injury due to Accident solely and directly results in the Permanent Total Disability of the Insured Person which means that the Injury results in
one or more of the following conditions within 365 days from the occurrence of an Accident, We will make payment of 125% of the Personal Accident
Cover Sum Insured as specified in the Policy Schedule.
1. Loss of use of limbs or sight

The Insured Person suffers from total and irrecoverable loss of:
1. The use of two limbs (including paraplegia and hemiplegia) OR
2. The sight in both eyes OR
3. The use of one limb and the sight in one eye
2. Loss of independent living

The Insured Person is permanently unable to perform independently three or more of the following six activities of daily living.
1. Washing: the ability to maintain an adequate level of cleanliness and personal hygiene.
2. Dressing: the ability to put on and take off all necessary garments, artificial limbs or other surgical appliances that are medically necessary.
3. Feeding: the ability to transfer food from a plate or bowl to the mouth once food has been prepared and made available.
4. Toileting: the ability to manage bowel and bladder function, maintaining an adequate and socially acceptable level of hygiene.
5. Mobility: the ability to move indoors from room to room on level surfaces at the normal place of residence.
6. Transferring: the ability to move from a lying position in a bed to a sitting position in an upright chair or wheel chair and vice versa.
Conditions:
1. The Permanent Total Disability is proved through a disability certificate issued by a Medical Board duly constituted by the Central and/or the
State Government; and
2. We will admit a claim under this optional benefit only if the Permanent Total Disability continues for a period of at least 6 continuous calendar

months from the commencement of the Permanent Total Disability unless it is irreversible, such as in case of amputation/loss of limbs etc; and
3. If the Insured Person dies before a claim has been admitted under this optional benefit, no amount will be payable under this optional benefit,
however We will consider the claim under Section 4.1(1) (Accident Death) subject to terms and conditions mentioned therein; and
4. We will not make payment under Accident Permanent Total Disability more than once in the Insured Person’s lifetime for any and all Policy
Periods.
5. If a claim under this optional benefit is admitted, then coverage for the Insured Person will immediately and automatically cease under Section
4.1(Personal Accident Cover) and this optional benefit shall not be applied in respect of that Insured Person on any Renewal thereafter. However,
other applicable benefits can be Renewed in respect of the Insured Person.
3. Accident Permanent Partial Disability (APPD)
What is covered:
If the Injury due to Accident solely and directly results in the Permanent Partial Disability of the Insured Person which is of the nature specified in the
table below within 365 days from the occurrence of such Accident, We will make payment under this optional benefit in accordance with the table
below:
Conditions:
1. The Permanent Partial Disability is proved through a disability certificate issued by a Medical Board duly constituted by the Central and/or the
State Government; and
2. We will admit a claim under this optional benefit only if the Permanent Partial Disability continues for a period of at least 6 continuous calendar
months from the commencement of the Permanent Partial Disability, unless it is irreversible; and
3. If the Insured Person dies before a claim has been admitted under this optional benefit, no amount will be payable under this optional benefit,
however We will consider the claim under Section 4.1(1) (Accident Death) subject to the terms and conditions mentioned therein.
4. If a claim under this optional benefit has been admitted, then no further claim in respect of the same condition will be admitted under this
optional benefit.
5. If a claim under this optional benefit is paid and the entire Personal Accident Sum Insured specified in the Policy Schedule does not get utilized,
then the balance Personal Accident Cover Sum Insured shall be available for further claims under Section 4.1 (Personal Accident Cover) until the
entire Personal Accident Cover Sum Insured is consumed. The Personal Accident Cover Sum Insured specified in the first Policy Schedule shall
be a lifetime limit for the Insured Person and once this limit is exhausted, coverage for the Insured Person will immediately and automatically
cease under Section 4.1 (Personal Accident Cover) and this optional benefit shall not be applied in respect of that Insured Person on any Renewal
thereafter. However, other applicable benefits can be Renewed in respect of the Insured Person
Permanent Partial Disability Grid

S. No. Nature of Disability % of Personal Accident Cover
Sum Insured payable
1 Loss or total and permanent loss of use of both the hands from the wrist joint 100%
2 Loss or total and permanent loss of use of both feet from the ankle joint 100%
3 Loss or total and permanent loss of use of one hand from the wrist joint and of one foot from 100%
the ankle joint
4 Loss or total and permanent loss of use of one hand from the wrist joint and total and 100%
permanent loss of sight in one eye
5 Loss or total and permanent loss of use of one foot from the ankle joint and total and 100%
permanent loss of sight in one eye
6 Total and permanent loss of speech and hearing in both ears 100%
7 Total and permanent loss of hearing in both ears 50%
8 Loss or total and permanent loss of use of one hand from wrist joint 50%
9 Loss or total and permanent loss of use of one foot from ankle joint 50%
10 Total and permanent loss of sight in one eye 50%
11 Total and permanent loss of speech 50%
12 Permanent total loss of use of four fingers and thumb of either hand 40%
13 Permanent total loss of use of four fingers of either hand 35%
14 Uniplegia 25%
15 Permanent total loss of use of one thumb of either hand

Permanent Partial Disability Grid
S. No. Nature of Disability % of Personal Accident Cover
Sum Insured payable
a. Both joints 25%
b. One joint 10%
16 Permanent total loss of use of fingers of either hand
a. Three joints 10%
b. Two joints 8%
c. One joint 5%
17 Permanent total loss of use of toes of either foot
a. All toes- one foot 20%
b. Great toe- both joints 5%
c. Great toe- one joint 2%
d. Other than great toe, one toe 1%
4.2. Critical Illness Cover
What is covered:
This optional benefit is available either to the Primary Insured Person or Primary Insured Person along with his/her spouse, which is specified in the Policy
Schedule.
If the Insured Person covered under this optional benefit is diagnosed for the first time with any of the following listed Critical Illnesses or if any of the
following Critical Illnesses occurs or manifests itself in the Insured Person during the Policy Period for the first time, We will pay the Critical Illness Sum
Insured specified in the Policy Schedule provided that the Insured Person survives the Survival Period of 30 days from the diagnosis of the Critical Illness
during the Policy Period.
1. Cancer of Specified Severity
I. A malignant tumor characterized by the uncontrolled growth and spread of malignant cells with invasion and destruction of normal tissues. This
diagnosis must be supported by histological evidence of malignancy. The term cancer includes leukemia, lymphoma and sarcoma.
II. The following are excluded –

i. All tumors which are histologically described as carcinoma in situ, benign, pre-malignant, borderline malignant, low malignant potential,
neoplasm of unknown behaviour, or non-invasive, including but not limited to: Carcinoma in situ of breasts, Cervical dysplasia CIN-1, CIN
-2 and CIN-3.
ii. Any non-melanoma skin carcinoma unless there is evidence of metastases to lymph nodes or beyond;
iii. Malignant melanoma that has not caused invasion beyond the epidermis;
iv. All tumors of the prostate unless histologically classified as having a Gleason score greater than 6 or having progressed to at least clinical
TNM classification T2N0M0
v. All Thyroid cancers histologically classified as T1N0M0 (TNM Classification) or below;
vi. Chronic lymphocytic leukaemia less than RAI stage 3
vii. Non-invasive papillary cancer of the bladder histologically described as TaN0M0 or of a lesser classification,
viii. All Gastro-Intestinal Stromal Tumors histologically classified as T1N0M0 (TNM Classification) or be low and with mitotic count of less than
or equal to 5/50 HPFs;
2. Myocardial Infarction
(First Heart Attack of specific severity)

I. The first occurrence of heart attack or myocardial infarction, which means the death of a portion of the heart muscle as a result of inadequate
blood supply to the relevant area. The diagnosis for Myocardial Infarction should be evidenced by all of the following criteria:
i. A history of typical clinical symptoms consistent with the diagnosis of acute myocardial infarction (For e.g. typical chest pain)
ii. New characteristic electrocardiogram changes

iii. Elevation of infarction specific enzymes, Troponins or other specific biochemical markers.
II. The following are excluded:

i. Other acute Coronary Syndromes
ii. Any type of angina pectoris
iii. A rise in cardiac biomarkers or Troponin T or I in absence of overt ischemic heart disease OR following an intra-arterial cardiac procedure.
3. Open Chest CABG
I. The actual undergoing of heart surgery to correct blockage or narrowing in one or more coronary artery(s), by coronary artery bypass grafting
done via a sternotomy (cutting through the breast bone) or minimally invasive keyhole coronary artery bypass procedures. The diagnosis must
be supported by a coronary angiography and the realization of surgery has to be confirmed by a cardiologist.

i. Angioplasty and/or any other intra-arterial procedures
4. Open Heart Replacement or Repair of Heart Valves
I. The actual undergoing of open-heart valve surgery is to replace or repair one or more heart valves, as a consequence of defects in, abnormalities
of, or disease affected cardiac valve(s). The diagnosis of the valve abnormality must be supported by an echocardiography and the realization
of surgery has to be confirmed by a specialist medical practitioner. Catheter based techniques including but not limited to, balloon valvotomy/
valvuloplasty are excluded.
5. Coma of Specified Severity
I. A state of unconsciousness with no reaction or response to external stimuli or internal needs. This diagnosis must be supported by evidence of
all of the following:
i. no response to external stimuli continuously for at least 96 hours;
ii. life support measures are necessary to sustain life; and
iii. Permanent neurological deficit which must be assessed at least 30 days after the onset of the coma.
II. The condition has to be confirmed by a specialist medical practitioner. Coma resulting directly from alcohol or drug abuse is excluded
6. Kidney Failure requiring Regular Dialysis
I. End stage renal disease presenting as chronic irreversible failure of both kidneys to function, as a result of which either regular renal dialysis
(haemodialysis or peritoneal dialysis) is instituted or renal transplantation is carried out. Diagnosis has to be confirmed by a specialist medical
practitioner
7. Stroke resulting in Permanent Symptoms
I. Any cerebrovascular incident producing permanent neurological sequelae. This includes infarction of brain tissue, thrombosis in an intracranial
vessel, haemorrhage and embolisation from an extracranial source. Diagnosis has to be confirmed by a specialist medical practitioner and
evidenced by typical clinical symptoms as well as typical findings in CT Scan or MRI of the brain. Evidence of permanent neurological deficit
lasting for at least 3 months has to be produced.

i. Transient ischemic attacks (TIA)
ii. Traumatic injury of the brain
iii. Vascular disease affecting only the eye or optic nerve or vestibular functions.

8. Major Organ /Bone Marrow Transplant
I. The actual undergoing of a transplant of:

i. One of the following human organs: heart, lung, liver, kidney, pancreas, that resulted from irreversible end-stage failure of the relevant
organ, or
ii. Human bone marrow using haematopoietic stem cells. The undergoing of a transplant has to be confirmed by a specialist medical
practitioner.

i. Other stem-cell transplants
ii. Where only islets of langerhans are transplanted
9. Permanent Paralysis of Limbs
I. Total and irreversible loss of use of two or more limbs as a result of injury or disease of the brain or spinal cord. A specialist medical practitioner
must be of the opinion that the paralysis will be permanent with no hope of recovery and must be present for more than 3 months.
10. Motor Neuron Disease with Permanent Symptoms
I. Motor neuron disease diagnosed by a specialist medical practitioner as spinal muscular atrophy, progressive bulbar palsy, amyotrophic lateral
sclerosis or primary lateral sclerosis. There must be progressive degeneration of corticospinal tracts and anterior horn cells or bulbar efferent
neurons. There must be current significant and permanent functional neurological impairment with objective evidence of motor dysfunction that
has persisted for a continuous period of at least 3 months.
11. Multiple Sclerosis with Persisting Symptoms
I. The unequivocal diagnosis of Definite Multiple Sclerosis confirmed and evidenced by all of the following:
i. investigations including typical MRI findings which unequivocally confirm the diagnosis to be multiple sclerosis and
ii. there must be current clinical impairment of motor or sensory function, which must have persisted for a continuous period of at least 6
months.
II. Neurological damage due to SLE is excluded.
12. Deafness
I. Total and irreversible loss of hearing in both ears as a result of illness or accident. This diagnosis must be supported by pure tone audiogram test
and certified by an Ear, Nose and Throat (ENT) specialist. Total means “the loss of hearing to the extent that the loss is greater than 90decibels
across all frequencies of hearing” in both ears.
13. End Stage Lung Failure
I. End stage lung disease, causing chronic respiratory failure, as confirmed and evidenced by all of the following:
i. FEV1 test results consistently less than 1 litre measured on 3 occasions 3 months apart; and
ii. Requiring continuous permanent supplementary oxygen therapy for hypoxemia; and
iii. Arterial blood gas analysis with partial oxygen pressure of 55mmHg or less (PaO2 < 55mmHg); and
iv. Dyspnea at rest.
14. End Stage Liver Failure
I. Permanent and irreversible failure of liver function that has resulted in all three of the following:
i. Permanent jaundice; and
ii. Ascites; and
iii. Hepatic encephalopathy.
II. Liver failure secondary to drug or alcohol abuse is excluded.

15. Loss of Speech
I. Total and irrecoverable loss of the ability to speak as a result of injury or disease to the vocal cords. The inability to speak must be established
for a continuous period of 12 months. This diagnosis must be supported by medical evidence furnished by an Ear, Nose, Throat (ENT) specialist.
16. Third Degree Burns
I. There must be third-degree burns with scarring that cover at least 20% of the body’s surface area. The diagnosis must confirm the total area
involved using standardized, clinically accepted, body surface area charts covering 20% of the body surface area.
17. Fulminant Viral Hepatitis
I. A sub-massive to massive necrosis of the liver by any virus, leading precipitously to liver failure.
This diagnosis must be supported by all of the following:
i. rapid decreasing of liver size; and
ii. necrosis involving entire lobules, leaving only a collapsed reticular framework; and
iii. rapid deterioration of liver function tests; and
iv. deepening jaundice; and
v. hepatic encephalopathy.
Acute Hepatitis infection or carrier status alone does not meet the diagnostic criteria
18. Aplastic Anemia
I. Aplastic Anemia is chronic persistent bone marrow failure. A certified hematologist must make the diagnosis of severe irreversible aplastic
anemia. There must be permanent bone marrow failure resulting in bone marrow cellularity of less than 25% and there must be two of the
following:
i. Absolute neutrophil count of less than 500/mm³

ii. Platelets count less than 20,000/mm³
iii. Reticulocyte count of less than 20,000/mm³
The Insured Person must be receiving treatment for more than 3 consecutive months with frequent blood product transfusions, bone
marrow stimulating agents, or immunosuppressive agents or the Insured Person has received a bone marrow or cord blood stem cell
transplant. Temporary or reversible Aplastic Anemia is excluded and not covered under this Policy
19. Muscular Dystrophy
I. Muscular Dystrophy is a disease of the muscle causing progressive and permanent weakening of certain muscle groups. The diagnosis of
Muscular Dystrophy must be made by a consultant neurologist, and confirmed with the appropriate laboratory, biochemical, histological, and
electromyography evidence. The disease must result in the permanent inability of the Insured Person to perform (whether aided or unaided) at
least three (3) of the six (6)“Activities of Daily Living”.
Activities of Daily Living are defined as:
a. Washing : the ability to maintain an adequate level of cleanliness and personal hygiene
b. Dressing : the ability to put on and take off all necessary garments, artificial limbs or other surgical appliances that are Medically Necessary
c. Feeding : the ability to transfer food from a plate or bowl to the mouth once food has been prepared and made available
d. Toileting : the ability to manage bowel and bladder function, maintaining an adequate and socially acceptable level of hygiene
e. Mobility : the ability to move indoors from room to room on level surfaces at the normal place of residence
f. Transferring: the ability to move from a lying position in a bed to a sitting position in an upright chair or wheel chair and vice versa
20. Bacterial Meningitis
I. Bacterial meningitis is a bacterial infection of the meninges of the brain causing brain dysfunction. There must be an unequivocal diagnosis by a
consultant physician of bacterial meningitis that must be proven on analysis and culture of the cerebrospinal fluid. There must also be permanent
objective neurological deficit that is present on physical examination at least 3 months after the diagnosis of the meningitis infection.

Conditions applicable to ‘Critical Illness cover’:
i. We will not make payment under Section 4.2 (Critical Illness Cover) more than once in the Insured Person’s lifetime for any and all Policy
Periods
ii. The diagnosis of a Critical Illness must be verified in writing by a Medical Practitioner.
iii. The Waiting Periods specified below shall be applicable to the Insured Person and claims shall be assessed accordingly. On Renewal, if
the Critical Illness Cover Sum Insured specified in the Policy Schedule is enhanced, the Waiting Periods would apply afresh to the extent
of the increase in benefit amount limit, subject to Underwriting Guidelines and in accordance with the existing guidelines of the IRDAI.
We shall not be liable to make any payment under this Policy for covered listed Critical Illnesses directly or indirectly caused by, based on,
arising out of or howsoever attributable to any of the following:
i. Pre-existing Diseases:
a. All the listed Critical Illnesses under the optional benefit, which occurs or manifests itself as a result of any Pre-existing Disease
(PED) and its direct complications shall be excluded until the expiry of 48 months of continuous coverage after the date of
inception of the first Policy with Us.
b. In case of enhancement of Sum Insured the exclusion shall apply afresh to the extent of Sum Insured increase.
c. If the Insured Person is continuously covered without any break as defined under the portability norms of the extant IRDAI
(Health Insurance) regulations, then waiting period for the same would be reduced to the extent of prior coverage.
d. Coverage under this optional benefit after the expiry of 48 months for any Pre-existing Disease is subject to the same being
declared at the time of application and accepted by Us.
Pre-existing Disease waiting period shall be applicable only if the pre-existing medical condition is the direct cause of any Critical
Illness and confirmed by the Medical Practitioner.
ii. 90-day waiting period:
a. All the listed Critical Illnesses under the optional benefit, which occurs or manifests itself within 90 days from the first Policy
commencement date shall be excluded except claims arising due to an Accident, provided the same are covered.
b. This exclusion shall not, however, apply if the Insured Person has continuous coverage for more than twelve months
c. The within referred waiting period is made applicable to the enhanced Sum Insured in the event of granting higher Sum Insured
subsequently.
iv. If the Insured Person is diagnosed / undergoes a Surgical Procedure or any medical condition occurs falling under the definition of Critical
Illness as specified above that may result in a claim, then We shall be given written notice immediately and in any event within 7 days of
the aforesaid Illness/ condition/ Surgical Procedure.
v. We shall not be liable to make any payment under this optional benefit if the Insured Person does not survive the Survival Period.
vi. If diagnosis of the Critical Illness takes place on or before the Policy expiry date specified in the Policy Schedule, but the Survival Period
expires after the Policy expiry date, such claims would be admissible if the Insured Person survives the Survival Period.
vii. In the event of death of the Insured Person post the Survival Period, the immediate family member/relative of the Insured Person claiming
on Insured Person’s behalf must inform Us in writing immediately and send a copy of all the required documents to prove the cause of
death within 30 days of the death. We upon acceptance of the admission of claim under the Policy shall make payment to the Nominee/
legal heirs of the Insured Person.
viii. If We have admitted a claim under this optional benefit for an Insured Person in any Policy Year, this optional benefit shall not be renewed
in respect of that Insured Person for any subsequent Policy Year, but the cover for this optional benefit will be renewable for other Insured
Persons.
4.3. Modification in Room Rent
If this optional benefit is in force under the Policy, then the maximum eligibility for a room category in case of Hospitalization of the Insured Person payable
by Us will be limited to stay in a Single Private Room.

5. Claim Cost Sharing
The following claim cost sharing options shall apply under the Policy if specified in the Policy Schedule and shall apply to all Insured Persons. These claim cost
sharing options can be selected only at the time of issuance of the First Policy and cannot be altered at Renewal by You unless as specified below under Section 5.1.
5.1. Annual Aggregate Deductible
The Insured Person shall bear on his/her own account an amount equal to the Deductible specified in the Policy Schedule for all admissible claim amounts
We assess to be payable by Us in respect of all claims made by that Insured Person in a Policy Year. It is agreed that Our liability to make payment under
the Policy in respect of any claim made in that Policy Year will only commence once the Deductible has been exhausted.
It is further agreed that:

a. Deductible will not apply to any claim under Section 3.9 (e-Consultation), Section 4.1 (Personal Accident Cover) and Section 4.2 (Critical Illness Cover).
b. Deductible option can be altered without any medical underwriting or pre policy medical check-up, subject to the following conditions:
i. This option can be availed only once in a lifetime and at the time of Renewal, post completion of 5 Policy Years; and
ii. The eldest member’s Age in the Policy has not crossed 50 years.
iii. In case of waiver of Deductible, We will offer an option, at the time of renewal, to opt for an equivalent indemnity health insurance Policy
(without any Deductible) offered by Us for same Sum Insured. Your current Policy will lapse in case You exercise the option of waiver of
Deductible.
6. Exclusions
6.1. Standard Exclusions
I. Pre-existing Diseases (Code–Excl01):

a. Expenses related to the treatment of a Pre-existing Disease (PED) and its direct complications shall be excluded until the expiry of 36 months of
continuous coverage after the date of inception of the first Policy with Us.
c. If the Insured Person is continuously covered without any break as defined under the portability norms of the extant IRDAI (Health Insurance)
regulations, then waiting period for the same would be reduced to the extent of prior coverage.
d. Coverage under the Policy after the expiry of 36 months for any Pre-existing Disease is subject to the same being declared at the time of
application and accepted by Us.
II. Specified disease/procedure waiting period- Code- Excl02

a. Expenses related to the treatment of the listed conditions, surgeries/treatments shall be excluded until the expiry of 24 months of continuous
coverage after the date of inception of the first Policy with us. This exclusion shall not be applicable for claims arising due to an Accident (covered
from day 1 or Cancer (covered after 30-day waiting period).
c. If any of the specified disease/procedure falls under the waiting period specified for pre-Existing diseases, then the longer of the two waiting
periods shall apply.
d. The waiting period for listed conditions shall apply even if contracted after the Policy or declared and accepted without a specific exclusion.
e. If the Insured Person is continuously covered without any break as defined under the applicable norms on portability stipulated by IRDAI then
waiting period for the same would be reduced to the extent of prior coverage.
f. List of specific diseases/procedures:
a. Pancreatitis and stones in biliary and urinary system
b. Cataract, glaucoma and other disorders of lens, disorders of retina
c. Hyperplasia of prostate, hydrocele and spermatocele
d. Abnormal utero-vaginal bleeding, female genital prolapse, endometriosis/adenomyosis, fibroids, PCOD, or any condition requiring dilation
and curettage or hysterectomy
e. Hemorrhoids, fissure or fistula or abscess of anal and rectal region
f. Hernia of all sites,
g. Osteoarthritis, systemic connective tissue disorders, dorsopathies, spondylopathies, inflammatory polyarthropathies, arthrosis such as RA,
gout, intervertebral disc disorders, arthroscopic surgeries for ligament repair

h. Chronic kidney disease and failure
i. Varicose veins of lower extremities
j. All internal or external benign or in situ neoplasms/tumours, cyst, sinus, polyp, nodules, swelling, mass or lump
k. Ulcer, erosion and varices of gastro intestinal tract
l. Surgical treatment for diseases of middle ear and mastoid (including otitis media, cholesteatoma, perforation of tympanic membrane),
Tonsils and adenoids, nasal septum and nasal sinuses
m. Internal Congenital Anomaly
n. Surgery of Genito-urinary system unless necessitated by malignancy
o. Spinal disorders
III. 30-day waiting period (Code- Excl03):

a. Expenses related to the treatment of any Illness within 30 days from the first Policy commencement date shall be excluded except claims arising
due to an Accident, provided the same are covered.
b. This exclusion shall not, however, apply if the Insured Person has continuous coverage for more than twelve months
c. The within referred waiting period is made applicable to the enhanced Sum Insured in the event of granting higher Sum Insured subsequently.
Note: Exc01, Excl02, Excl03 shall not apply to Section 3.9 (e-Consultation), Section 4.1 (Personal Accident Cover) and Section 4.2 (Critical Illness
Cover).
IV. Investigation & Evaluation (Code-Excl04)

a. Expenses related to any admission primarily for diagnostics and evaluation purposes only are excluded.
b. Any diagnostic expenses which are not related or not incidental to the current diagnosis and treatment are excluded.
V. Rest Cure, rehabilitation and respite care (Code-Excl05)

Expenses related to any admission primarily for enforced bed rest and not for receiving treatment. This also includes:
a. Custodial care either at home or in a nursing facility for personal care such as help with activities of daily living such as bathing, dressing, moving
around either by skilled nurses or assistant or non-skilled persons.
b. Any services for people who are terminally ill to address physical, social, emotional and spiritual needs.
VI. Obesity/ Weight Control (Code-Excl06)

Expenses related to the surgical treatment of obesity that does not fulfil all the below conditions:
a. Surgery to be conducted is upon the advice of the Doctor.
b. The surgery/Procedure conducted should be supported by clinical protocols.
c. The member has to be 18 years of age or older and;
d. Body Mass Index (BMI);
i. greater than or equal to 40 or
ii. greater than or equal to 35 in conjunction with any of the following severe co-morbidities following failure of less invasive methods of
weight loss:
1. Obesity-related cardiomyopathy
2. Coronary heart disease
3. Severe Sleep Apnea
4. Uncontrolled Type2 Diabetes
VII. Change-of-Gender treatments (Code-Excl07)

Expenses related to any treatment, including surgical management, to change characteristics of the body to those of the opposite sex.
VIII. Cosmetic or plastic Surgery (Code-Excl08)

Expenses for cosmetic or plastic surgery or any treatment to change appearance unless for reconstruction following an Accident, Burn(s) or Cancer or
as part of medically necessary treatment to remove a direct and immediate health risk to the insured. For this to be considered a medical necessity, it
must be certified by the attending Medical Practitioner.

IX. Hazardous or Adventure sports (Code-Excl09)
Expenses related to any treatment necessitated due to participation as a professional in hazardous or adventure sports, including but not limited to,
para-jumping, rock climbing, mountaineering, rafting, motor racing, horse racing or scuba diving, hand gliding, sky diving, deep-sea diving.
X. Breach of law (Code-Excl10)

Expenses for treatment directly arising from or consequent upon any Insured Person committing or attempting to commit a breach of law with
criminal intent.
XI. Excluded Providers (Code-Excl11)

Expenses incurred towards treatment in any Hospital or by any Medical Practitioner or any other provider specifically excluded by Us and disclosed
in Our website / notified to the Policyholders are not admissible. However, in case of life threatening situations following an Accident, expenses up to
the stage of stabilization are payable but not the complete claim.
XII. Treatment for, alcoholism, drug or substance abuse or any addictive condition and consequences thereof. (Code-Excl12)
XIII. Treatments received in heath hydros, nature cure clinics, spas or similar establishments or private beds registered as a nursing home attached to such
establishments or where admission is arranged wholly or partly for domestic reasons. (Code-Excl13)
XIV. Dietary supplements and substances that can be purchased without prescription, including but not limited to vitamins, minerals and organic
substances unless prescribed by a Medical Practitioner as part of Hospitalization claim or Day Care procedure (Code-Excl14)
XV. Refractive Error (Code-Excl15)

Expenses related to the treatment for correction of eye sight due to refractive error less than 7.5 dioptres.
XVI. Unproven Treatments (Code-Excl16)

Expenses related to any unproven treatment, services and supplies for or in connection with any treatment. Unproven treatments are treatments,
procedures or supplies that lack significant medical documentation to support their effectiveness.
XVII. Birth control, Sterility and Infertility (Code-Excl17)

Expenses related to Birth Control, sterility and infertility. This includes:
a. Any type of contraception, sterilization
b. Assisted Reproduction services including artificial insemination and advanced reproductive technologies such as IVF, ZIFT, GIFT, ICSI
c. Gestational Surrogacy
d. Reversal of sterilization
XVIII. Maternity Expenses (Code-Excl18)

Medical treatment expenses traceable to childbirth (including complicated deliveries and caesarean sections incurred during Hospitalization) except
ectopic pregnancy; Expenses towards miscarriage (unless due to an Accident) and lawful medical termination of pregnancy during the Policy Period.
6.2. Specific Exclusions
I. Personal Waiting Periods:

Conditions specified for an Insured Person under Personal Waiting Period in the Policy Schedule will be subject to a Waiting Period of 24 months from
the inception of the First Policy with Us for that Insured Person and will be covered from the commencement of the third Policy Year for that Insured
Person as long as the Insured Person has been insured continuously under the Policy without any break.
II. Charges related to a Hospital stay not expressly mentioned as being covered. This will include charges for RMO charges , surcharges and service
charges levied by the Hospital.

III. Circumcision:
Circumcision unless necessary for the treatment of a disease or necessitated by an Accident.
IV. Conflict & Disaster:

Treatment for any Injury or Illness resulting directly or indirectly from nuclear, radiological emissions, war or war like situations (whether war is
declared or not), rebellion (act of armed resistance to an established government or leader), acts of terrorism.
V. External Congenital Anomaly:

Screening, counseling or treatment related to external Congenital Anomaly.
VI. Dental/oral treatment:

Treatment, procedures and preventive, diagnostic, restorative, cosmetic services related to disease, disorder and conditions related to natural teeth
and gingiva except if required by an Insured Person while Hospitalized due to an Accident.
VII. Hormone Replacement Therapy:

Treatment for any condition / illness which requires hormone replacement therapy.
VIII. Multifocal Lens and ambulatory devices such as walkers, crutches, splints, stockings of any kind and also any medical equipment which is subsequently
used at home.
IX. Sexually transmitted Infections & diseases (other than HIV / AIDS):
Screening, prevention and treatment for sexually related infection or disease (other than HIV / AIDS).
X. Sleep disorders:
Treatment for any conditions related to disturbance of normal sleep patterns or behaviors.
XI. Any treatment or medical services received outside the geographical limits of India.
XII. Any expenses incurred on OPD treatment
XIII. Unrecognized Physician or Hospital:

a. Treatment or Medical Advice provided by a Medical Practitioner not recognized by the Medical Council of India or by Central Council of Indian
Medicine or by Central council of Homeopathy.
b. Treatment provided by anyone with the same residence as an Insured Person or who is a member of the Insured Person’s immediate family or
relatives.
c. Treatment provided by Hospital or health facility that is not recognized by the relevant authorities in India.
XIV. Permanent Exclusions for Personal Accident Cover

We shall not be liable to make any payment under any benefits under Section 4.1 (Personal Accident Cover) if the claim is attributable to, or based on,
or arises out of, or is directly or indirectly connected to any of the following:
1. Suicide or self inflicted Injury, whether the Insured Person is medically sane or insane.
2. Treatment for any Injury or Illness resulting directly or indirectly from nuclear, radiological emissions, war or war like situations (whether war is
declared or not), rebellion (act of armed resistance to an established government or leader), acts of terrorism.
3. Service in the armed forces, or any police organization, of any country at war or at peace or service in any force of an international body or
participation in any of the naval, military or air force operation during peace time.
4. Any change of profession after inception of the Policy or any Renewal which results in the enhancement of Our risk, if not accepted and endorsed
by Us on the Policy Schedule.
5. Committing an assault, a criminal offence or any breach of law with criminal intent.
6. Taking or absorbing, accidentally or otherwise, any intoxicating liquor, drug, narcotic, medicine, sedative or poison, except as prescribed by a
Medical Practitioner other than the Policyholder or an Insured Person.

7. Participation in aviation/marine activities (including crew) other than as a passenger in an aircraft/water craft that is authorized by the relevant
regulations to carry such passengers between established airports or ports.
8. Engaging in or taking part in professional/adventure sports or any hazardous pursuits, speed contest or racing of any kind (other than on foot),
bungee jumping, parasailing, ballooning, parachuting, skydiving, paragliding, hang gliding, mountain or rock climbing necessitating the use of
guides or ropes, potholing, abseiling, deep sea diving, polo, snow and ice sports, hunting.
7. General Terms and Clauses
7.1. Standard General Terms and Clauses

I. Free Look Period
The Free Look Period shall be applicable on new individual health insurance policies and not on renewals or at the time of porting/migrating the
policy.
The insured person shall be allowed free look period of fifteen days (thirty days for policies with a term of 3 years, if sold through distance marketing)
from date of receipt of the policy document to review the terms and conditions of the policy, and to return the same if not acceptable.
lf the insured has not made any claim during the Free Look Period, the insured shall be entitled to
a. a refund of the premium paid less any expenses incurred by the Company on medical examination of the insured person and the stamp duty
charges
II. Cancellation
I. The policyholder may cancel this policy by giving 15 days’ written notice and in such an event, the Company shall refund premium for the
unexpired policy period as detailed below.
Notwithstanding anything contained herein or otherwise, no refunds of premium shall be made in respect of Cancellation where, any claim has
been admitted or has been lodged or any benefit has been availed by the insured person under the policy.
1 year 2 years 3 years

Policy in-force up to Refund Premium Policy in-force up to Refund Premium Policy in-force up to Refund Premium
(%) (%) (%)
Up to 30 days 75% Up to 30 days 87.5% Up to 30 days 90%
31 to 90 days 50% 31 to 90 days 75% 31 to 90 days 87.5%
91 to 180 days 25% 91 to 180 days 62.5% 91 to 180 days 75%
exceeding 180 days 0% 181 to 365 days 50% 181 to 365 days 60%
366 to 455 days 25% 366 to 455 days 50%
456 to 545 days 12% 456 to 545 days 25%
Exceeding 545 days 0% 545 to 720 days 12%
Exceeding 720 days 0%
II. The Company may cancel the policy at any time on grounds of misrepresentation non-disclosure of material facts, fraud by the insured person
by giving 15 days’ written notice. There would be no refund of premium on cancellation on grounds of misrepresentation, non-disclosure of
material facts or fraud.
In case of death of an Insured, pro-rate refund of the premium for the deceased insured will be refunded, provided there is no history of claim.
III. Renewal of Policy

The policy shall ordinarily be renewable except on grounds of fraud, misrepresentation by the insured person.
I. The Company shall endeavor to give notice for renewal. However, the Company is not under obligation to give any notice for renewal.
II. Renewal shall not be denied on the ground that the insured person had made a claim or claims in the preceding policy years.
III. Request for renewal along with requisite premium shall be received by the Company before the end of the policy period.
IV. At the end of the policy period, the policy shall terminate and can be renewed within the Grace Period of 30 days to maintain continuity of
benefits without break in policy. Coverage is not available during the grace period.
V. No loading shall apply on renewals based on individual claims experience

IV. Nomination
The policyholder is required at the inception of the policy to make a nomination for the purpose of payment of claims under the policy in the event of
death of the policyholder. Any change of nomination shall be communicated to the company in writing and such change shall be effective only when
an endorsement on the policy is made. ln the event of death of the policyholder, the Company will pay the nominee {as named in the Policy Schedule/
Policy Certificate/Endorsement (if any)} and in case there is no subsisting nominee, to the legal heirs or legal representatives of the policyholder
whose discharge shall be treated as full and final discharge of its liability under the policy.
V. Fraud
lf any claim made by the insured person, is in any respect fraudulent, or if any false statement, or declaration is made or used in support thereof, or if
any fraudulent means or devices are used by the insured person or anyone acting on his/her behalf to obtain any benefit under this policy, all benefits
under this policy and the premium paid shall be forfeited.
Any amount already paid against claims made under this policy but which are found fraudulent later shall be repaid by all recipient(s)/policyholder(s),
who has made that particular claim, who shall be jointly and severally liable for such repayment to the insurer.
For the purpose of this clause, the expression “fraud” means any of the following acts committed by the insured person or by his agent or the hospital/
doctor/any other party acting on behalf of the insured person, with intent to deceive the insurer or to induce the insurer to issue an insurance policy:
a) the suggestion, as a fact of that which is not true and which the insured person does not believe to be true; b) the active concealment of a fact
by the insured person having knowledge or belief of the fact; c) any other act fitted to deceive; and d) any such act or omission as the law specially
declares to be fraudulent
The Company shall not repudiate the claim and / or forfeit the policy benefits on the ground of Fraud, if the insured person / beneficiary can prove
that the misstatement was true to the best of his knowledge and there was no deliberate intention to suppress the fact or that such misstatement of
or suppression of material fact are within the knowledge of the insurer.
VI. Possibility of Revision of Terms of the Policy Including the Premium Rates
The Company, with prior approval of lRDAl, may revise or modify the terms of the policy including the premium rates. The insured person shall be
notified three months before the changes are effected.
VII. Withdrawal of Policy

ln the likelihood of this product being withdrawn in future, the Company will intimate the insured person about the same 90 days prior to expiry of
the policy.
lnsured Person will have the option to migrate to similar health insurance product available with the Company at the time of renewal with all the
accrued continuity benefits such as cumulative bonus, waiver of waiting period as per IRDAI guidelines, provided the policy has been maintained
without a break.
VIII. Redressal of Grievances:

a. ln case of any grievance the insured person may contact the company through
Toll free: 1860-500-8888
E-mail: customercare@nivabupa.com (Senior citizens may write to us at: seniorcitizensupport@nivabupa.com)
Fax : +91 11 41743397
Courier: Customer Services Department
Niva Bupa Health Insurance Company Limited
opp. Metro Station, Sector 59, Noida, Uttar Pradesh, 201301
lnsured person may also approach the grievance cell at any of the company’s branches with the details of grievance lf lnsured person is not
satisfied with the redressal of grievance through one of the above methods, insured person may contact the grievance officer at:
Head – Customer Services

Contact No: 1860-500-8888
Fax No.: +91 11 41743397
Email ID: customercare@nivabupa.com

For updated details of grievance officer, kindly refer the link https://www.nivabupa.com/customer-care/health-services/grievance-redressal.
aspx
If the Insured person is not satisfied with the above, they can escalate to GRO@nivabupa.com.
b. lf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also approach the office of
lnsurance Ombudsman of the respective area/region for redressal of grievance as per lnsurance Ombudsman Rules 2017 ( at the addresses given
in Annexure 1).
c. Grievance may also be lodged at IRDAI lntegrated Grievance Management System - https://igms. irda.gov. in/
IX. Moratorium Period

After completion of eight continuous years under the Policy no look back to be applied. This period of eight years is called as moratorium period.
The moratorium would be applicable for the sums insured of the first Policy and subsequently completion of 8 continuous years would be applicable
from date of enhancement of sums insured only on the enhanced limits. After the expiry of Moratorium Period no health insurance claim shall be
contestable except for proven fraud and permanent exclusions specified in the Policy contract. The policies would however be subject to all limits, sub
limits, co-payments, deductibles as per the Policy contract.
X. Multiple Policies
a. ln case of multiple policies taken by an insured person during a period from one or more insurers to indemnify treatment costs, the insured
person shall have the right to require a settlement of his/her claim in terms of any of his/her policies. ln all such cases the insurer chosen by the
insured person shall be obliged to settle the claim as long as the claim is within the limits of and according to the terms of the chosen policy.
b. lnsured person having multiple policies shall also have the right to prefer claims under this policy for the amounts disallowed under any other
policy / policies even if the sum insured is not exhausted. Then the insurer shall independently settle the claim subject to the terms and conditions
of this policy.
c. lf the amount to be claimed exceeds the sum insured under a single policy, the insured person shall have the right to choose insurer from whom
he/she wants to claim the balance amount.
d. Where an insured person has policies from more than one insurer to cover the same risk on indemnity basis, the insured person shall only be
indemnified the treatment costs in accordance with the terms and conditions of the chosen policy
XI. Condition Precedent to Admission of Liability

The terms and conditions of the policy must be fulfilled by the insured person for the Company to make any payment for claim(s) arising under the
policy.
XII. Complete Discharge

Any payment to the policyholder, insured person or his/ her nominees or his/ her legal representative or assignee or to the Hospital, as the case
may be, for any benefit under the policy shall be a valid discharge towards payment of claim by the Company to the extent of that amount for the
particular claim.
XIII. Portability
The insured person will have the option to port the policy to other insurers by applying to such insurer to port the entire policy along with all the
members of the family, if any, at least 45 days before, but not earlier than 60 days from the policy renewal date as per IRDAI guidelines related to
portability. lf such person is presently covered and has been continuously covered without any lapses under any health insurance policy with an lndian
General/Health insurer, the proposed insured person will get the accrued continuity benefits in waiting periods as per IRDAI guidelines on portability
For Detailed Guidelines on portability, kindly refer the link https://www.irdai.gov.in/ADMINCMS/cms/whatsNew_Layout.aspx?page=PageNo3987&flag=1
XIV. Migration:
The insured person will have the option to migrate the policy to other health insurance products/plans offered by the company by applying for
migration of the policy atleast 30 days before the policy renewal date as per IRDAI guidelines on Migration. lf such person is presently covered and
has been continuously covered without any lapses under any health insurance product/plan offered by the company, the insured person will get the
accrued continuity benefits in waiting periods as per IRDAI guidelines on migration.

For Detailed Guidelines on migration, kindly refer the link https://www.irdai.gov.in/ADMINCMS/cms/whatsNew_Layout.aspx?page=PageNo3987&flag=1
7.2. Specific Terms and Clauses
I. Automatic Cancellation:
i. Individual Policy:
The Policy shall automatically terminate in the event of death of the Insured Person.
ii. For Family Floater Policies:
The Policy shall automatically terminate in the event of the death of all the Insured Persons. .
iii. Refund:
A refund in accordance with the table in Section 7.1 (II) shall be payable if there is an automatic cancellation of the Policy provided that no
claim has been made and e-Consultation has not been availed under the Policy by or on behalf of any Insured Person. We will pay the refund
of premium to the Nominee named in the Policy Schedule or Your legal heirs or legal representatives holding a valid succession certificate.
II. Loading on Premium

There is no premium loading applicable basis the health status of the Insured under the Policy.
III. Other Renewal Conditions

a. Continuity of benefits on Timely Renewal:
i. The Renewal premium is payable on or before the due date and in any circumstances before the expiry of Grace Period
ii. Renewal premium rates for this Policy may be further altered by Us including in the following circumstances:
A. You proposed to add an Insured Person to the Policy
B. You change any coverage provision
iii. Renewal premium will alter based on individual Age. The reference of Age for calculating the premium for Family Floater Policies shall be
the Age of the eldest Insured Person.
b. Reinstatement:
i. The Policy shall lapse after the expiration of the Grace Period. If the Policy is not Renewed within the Grace Period then We may agree to
issue a fresh Policy subject to Our underwriting criteria, as per Our Board approved underwriting policy and no continuing benefits shall
be available from the expired Policy.
ii. We will not pay for any Medical Expenses which are incurred between the date the Policy expires and the date immediately before the
reinstatement date of Your Policy.
iii. If there is any change in the Insured Person’s medical or physical condition, We may add exclusions or charge an extra premium from the
reinstatement date.
c. Disclosures on Renewal:
You shall make a full disclosure to Us in writing of any material change in the health condition or geographical location of any Insured Person
at the time of seeking Renewal of this Policy, irrespective of any claim arising or made. The terms and condition of the existing Policy will not
be altered.
d. Renewal for Insured Persons who have achieved Age 26:

If any Insured Person who is a child and has completed Age 26 years at the time of Renewal, then such Insured Person will have to take a
separate policy based on Our underwriting guidelines, as per Our Board approved underwriting policy as he/she will no longer be eligible to be
covered under a Family Floater Policy. In such cases, the credit of the Waiting Periods served under the Policy will be passed on to the separate
policy taken by such Insured Person.

e. Addition of Insured Persons on Renewal:
Where an individual is added to this Policy, either by way of endorsement or at the time of Renewal, the Pre-existing Disease clause, exclusions,
loading (if any) and Waiting Periods will be applicable considering such Policy Year as the first year of the Policy with Us for that Insured Person.
f. Changes to Sum Insured on Renewal:

You may opt for enhancement of Sum Insured at the time of Renewal, subject to underwriting. All Waiting Periods shall apply afresh for this
enhanced limit from the effective date of such enhancement.
IV. Change of Policyholder

a. The Policyholder may be changed only at the time of Renewal. The new Policyholder must be a member of the Insured Person’s immediate
family. Such change would be solely subject to Our discretion and payment of premium by You. The Renewed Policy shall be treated as having
been Renewed without break. The Policyholder may be changed upon request in case of Your death, Your emigration from India or in case of
Your divorce during the Policy Period.
b. Any alteration in the Policy due to unavoidable circumstances as in case of the Policyholder’s death, emigration or divorce during the Policy
Period should be reported to Us immediately.
c. Renewal of such Policies will be according to terms and conditions of existing Policy.
V. Obligations in case of a minor

If an Insured Person is less than 18 years of Age, You or another adult Insured Person or legal guardian (in case of Your and all other adult Insured
Person’s demise) shall be completely responsible for ensuring compliance with all the terms and conditions of this Policy on behalf of that minor
Insured Person.
VI. Authorization to obtain all pertinent records or information:

As a Condition Precedent to the payment of benefits, We and/or Our Service Provider shall have the authority to obtain all pertinent records or
information from any Medical Practitioner, Hospital, clinic, insurer, individual or institution to assess the validity of a claim submitted by or on behalf
of any Insured Person.
VII. Policy Disputes

Any dispute concerning the interpretation of the terms, conditions, limitations and/or exclusions contained herein shall be governed by Indian law and
shall be subject to the jurisdiction of the Indian Courts.
VIII. Territorial Jurisdiction

All benefits are available in India only and all claims shall be payable in India in Indian Rupees only.
IX. Notices
Any notice, direction or instruction given under this Policy shall be in writing and delivered by hand, post, or facsimile to:
a. You/the Insured Person at the address specified in the Policy Schedule or at the changed address of which We must receive written notice.
b. Us at the following address:
Fax No.: +91 11 41743397
c. No insurance agents, brokers or other person/entity is authorized to receive any notice on Our behalf.
d. In addition, We may send You/the Insured Person other information through electronic and telecommunications means with respect to Your
Policy from time to time.
X. Alteration to the Policy

This Policy constitutes the complete contract of insurance. Any change in the Policy will only be evidenced by a written endorsement signed and
stamped by Us. No one except Us can within the permission of the IRDAI change or vary this Policy.
XI. Assignment
The Policy can be assigned subject to applicable laws.

XII. Claims Process & Requirements
The fulfillment of the terms and conditions of this Policy (including payment of full premium in advance by the due dates mentioned in the Policy
Schedule) in so far as they relate to anything to be done or complied with by You or any Insured Person, including complying with the following in
relation to claims, shall be Condition Precedent to admission of Our liability under this Policy.
A. Claims Administration:
On the occurrence or discovery of any Illness or Injury that may give rise to a claim under this Policy, the Claims Procedure set out below shall
be followed:
a. We advise You to submit all claims related documents, including documents for claims within the Deductible amount, once the Deductible
limit has been exhausted.
b. We/Our Service Provider must be permitted to inspect the medical and Hospitalization records pertaining to the Insured Person’s treatment
and to investigate the circumstances pertaining to the claim.
c. We and Our Service Provider must be given all reasonable co-operation in investigating the claim in order to assess Our liability and
quantum in respect of the claim.
d. It is hereby agreed and understood that no change in the Medical Record provided under the Medical Advice information, by the Hospital
or the Insured Person to Us or Our Service Provider during the period of Hospitalization or after discharge by any means of request will be
accepted by Us. Any decision on request for acceptance of such change will be considered on merits where the change has been proven
to be for reasons beyond the claimant’s control.
B. Claims Procedure: On the occurrence or the discovery of any Illness or Injury that may give rise to a claim under this Policy, then as a Condition
Precedent to Our liability under the Policy the following procedure shall be complied with:
a. For Availing Cashless Facility: Cashless Facility can be availed only at Our Network Providers or Service Providers (as applicable). The
complete list of Network Providers are available on Our website and at Our branches and can also be obtained by contacting Us over the
telephone. In order to avail Cashless Facility, the following process must be followed:
i. Process for Obtaining Pre-Authorization

B. For Planned Treatment:
We must be contacted to pre-authorize Cashless Facility for planned treatment at least 72 hours prior to the proposed treatment.
Once the request for pre-authorisation has been granted, the treatment must take place within 15 days of the pre-authorization
date at a Network Provider.
C. In Emergencies:
If the Insured Person has been Hospitalized in an Emergency, We must be contacted to pre-authorize Cashless Facility within 48
hours of the Insured Person’s Hospitalization or before discharge from the Hospital, whichever is earlier.
All final authorization requests, if required, shall be sent at least six hours prior to the Insured Person’s discharge from the Hospital.
Each request for pre-authorization must be accompanied with completely filled and duly signed pre-authorization form including all
of the following details:
I. The health card We have issued to the Insured Person at the time of inception of the Policy (if available) supported with KYC
document;
II. The Policy Number;
III. Name of the Policyholder;
IV. Name and address of Insured Person in respect of whom the request is being made;
V. Nature of the Illness/Injury and the treatment/Surgery required;
VI. Name and address of the attending Medical Practitioner;
VII. Hospital where treatment/Surgery is proposed to be taken;
VIII. Date of admission;
IX. First and any subsequent consultation paper / Medical Record since beginning of diagnosis of that treatment/Surgery;
X. Admission note;
XI. Treating Medical Practitioner certificate for Illness / Insured Event history with justification of Hospitalization.
If these details are not provided in full or are insufficient for Us to consider the request, We will request additional information or
documentation in respect of that request.

When We have obtained sufficient details to assess the request, We will issue the authorization letter specifying the sanctioned
amount, any specific limitation on the claim, applicable Deductibles and non-payable items, if applicable, or reject the request for
pre-authorisation specifying reasons for the rejection.
In case of preauthorization request where chronicity of condition is not established as per clinical evidence based information,
We may reject the request for preauthorization and ask the claimant to claim as Reimbursement. Claim document submission for
Reimbursement shall not be deemed as an admission of Our liability.
Once the request for pre-authorisation has been granted, the treatment must take place within 15 days of the pre-authorization date
and pre-authorization shall be valid only if all the details of the authorized treatment, including dates, Hospital, locations, indications
and disease details, match with the details of the actual treatment received. For Hospitalization on a Cashless Facility basis, We will
make the payment of the amount assessed to be due, directly to the Network Provider / Service Provider.
We reserve the right to modify, add or restrict any Network Provider or Service Provider for Cashless Facility at Our sole discretion.
ii. Reauthorization
Cashless Facility will be provided subject to re-authorization if requested for either change in the line of treatment or in the diagnosis
or for any procedure carried out on the incidental diagnosis/finding prior to the discharge from the Hospital.
b. For Reimbursement Claims:

For all claims for which Cashless Facility has not been pre-authorized or for which treatment has not been taken at a Network Provider/
Service Provider or for which Cashless Facility is not available, We shall be given written notice of the claim along with the following details
within 48 hours of admission to the Hospital or before discharge from the Hospital, whichever is earlier:
i. The Policy Number;
ii. Name of the Policyholder;
iii. Name and address of the Insured Person in respect of whom the request is being made;
iv. Nature of Illness or Injury and the treatment/Surgery taken;
v. Name and address of the attending Medical Practitioner;
vi. Hospital where treatment/Surgery was taken;
vii. Date of admission and date of discharge;
viii. Any other information that may be relevant to the Illness/ Injury/ Hospitalization.
C. Claims Documentation:
For medical claims – Reimbursement Facility:
We shall be provided with the following necessary information and documentation in respect of all claims at Your/Insured Person’s expense
within 30 days of the Insured Event giving rise to a claim or within 30 days from the date of occurrence of an Insured Event or completion of
Survival Period (in case of Critical Illness Cover).
For medical claims – Cashless Facility:
We will be provided these documents by the Network Provider immediately following the Insured Person’s discharge from Hospital.
Necessary information and documentation for medical claims
a. Claim form duly completed and signed by the claimant.

b. Details of past medical history record, first and subsequent consultation.
c. Age / Identity proof document of Insured Person in case of claim approved under Cashless Facility (not required if submitted at the time
of pre-authorization request) and Policyholder in case of Reimbursement claim.
i. Self attested copy of valid age proof (passport / driving license / PAN card / class X certificate / birth certificate);

ii. Self attested copy of identity proof (passport / driving license / PAN card / voter identity card);
iii. Recent passport size photograph
d. Cancelled cheque/ bank statement / copy of passbook mentioning account holder’s name, IFSC code and account number printed on it of
Policyholder / nominee ( in case of death of Policyholder).
e. Original discharge summary.
f. Bar code sticker and invoice for implants and prosthesis (if used and only in case of Surgery/Surgical Procedure).
g. Original final bill from Hospital with detailed break-up and paid receipt.
h. Room tariff of the entitled room category (in case of a Non-Network provider and if room tariff is not a part of Hospital bill): duly signed
and stamped by the Hospital in which treatment is taken.
(In case You are unable to submit such document, then We shall consider the Reasonable and Customary Charges of the Insured Person’s
eligible room category of Our Network Provider within the same geographical area for identical or similar services.)
i. Original bills of pharmacy/medicines purchased, or of any other investigation done outside Hospital with reports and requisite prescriptions.
j. For Medico-legal cases (MLC) or in case of Accident
i. MLC/ Panchnama / First Information Report (FIR) copy attested by the concerned Hospital / police station (if applicable);
ii. Original self-narration of incident in absence of MLC / FIR.
k. Original laboratory investigation, diagnostic, radiological & pathological reports with supporting prescriptions.
In the event of the Insured Person’s death during Hospitalization, written notice accompanied by a copy of the post mortem report (if any) shall
be given to Us regardless of whether any other notice has been given to Us.
For Personal Accident claims
Additional claim documentation for Personal Accident Cover under Section 4.1:
1. Accident Death
i. Copy of death certificate (issued by the office of Registrar of Births and Deaths or any other authorized legal institution)
ii. Copy of post mortem report wherever applicable
2. Accident Permanent Total Disability or Accident Permanent Partial Disability

i. Certificate of disability issued by a Medical Board duly constituted by the Central and/or the State Government.
For Critical Illness claims
Additional claim documentation for Critical Illness Cover under Section 4.2:
1. Treating Medical Practitioner’s certification for insured person’s survival post survival period.
D. Claims Assessment & Repudiation:

a. At Our discretion, We may investigate claims to determine the validity of a claim. All costs of investigation will be borne by Us and all
investigations will be carried out by those individuals/entities that are authorized by Us in writing.
b. We shall settle or repudiate a claim within 30 days of the receipt of the last necessary information and documentation set out above.
However, where the circumstances of a claim warrant an investigation in Our opinion, We shall initiate and complete such investigation at
the earliest, in any case not later than 30 days from the date of receipt of last necessary document. In such cases, Insurer shall settle the
claim within 45 days from the date of receipt of last necessary document. In case of delay in payment, We shall be liable to pay interest at
a rate which is 2% above the bank rate prevalent at the beginning of the financial year in which the claim has fallen due.
c. Payment for Reimbursement claims will be made to You. In the unfortunate event of Your death, We will pay the Nominee named in the
Policy Schedule or Your legal heirs or legal representatives holding a valid succession certificate.
d. If a claim is made which extends in to two Policy Periods, then such claim shall be paid taking into consideration the available Sum Insured
in these Policy Periods. Such eligible claim amount will be paid to the Policyholder/Insured Person after deducting the extent of premium
to be received for the Renewal/due date of premium of the Policy, if not received earlier.

e. All admissible claims under this Policy shall be assessed by Us in the following progressive order:-
i. If a room has been opted in a Hospital for which the room category is higher than the eligible limit as applicable for that Insured
Person as specified in the Policy Schedule, then the Associated Medical Expenses payable shall be pro-rated as per the applicable
limits in accordance with Section 3.1.
ii. The Deductible (if applicable) shall be applied to the aggregate of all claims that are either paid or payable under this Policy. Our
liability to make payment shall commence only once the aggregate amount of all eligible claims as per policy terms and conditions
exceeds the Deductible limit within the same Policy Year.
f. The claim amount assessed above would be deducted from the amount / sub-limit mentioned against each benefit or treatment as per
terms and conditions and Sum Insured as specified in the Policy Schedule.
E. Delay in Claim Intimation or Claim Documentation:

If the claim is not notified to Us or claim documents are not submitted within the stipulated time as mentioned in the above sections, then We
shall be provided the reasons for the delay, in writing. We will condone such delay on merits where the delay has been proved to be for reasons
beyond the claimant’s control.
F. Claims process for Section 3.9 (e-Consultation):

After validation of Insured Person and Policy details, We will evaluate the information of the Insured Person from the perspective to check
eligibility of cover only and if the request is approved, We will facilitate arrangement as per the conditions specified under respective benefits
admissible to the Insured Person.
Disclaimer: Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) (IRDAI Registration No. 145). ‘Bupa’ and
‘HEARTBEAT’ logo are registered trademarks of their respective owners and are being used by Niva Bupa Health Insurance Company Limited under license. Registered Office
Address: C-98, First Floor, Lajpat Nagar, Part 1, New Delhi-110024, Customer Helpline No.: 1860-500-8888. Fax: +91 11 41743397. Website: www.nivabupa.com.
CIN: U66000DL2008PLC182918. For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding the sale.

ANNEXURE I – Product Benefit Table (all limits are in INR unless defined as percentage)
5 L / 7.5 L / 10L / 15L / 25L / 40L / 45L

Base Sum Insured (SI) per Policy Year (in Lacs) 2L 3L/4L
/ 65L / 70L / 90L / 95L
E-saver: 10k, 25k, 50k
Annual aggregate Deductible
Super Top-up: 1L to 10L in multiples of 1L
Baseline cover benefits
In-patient treatment
Nursing charges for Hospitalization as an inpatient excluding Private Nursing
charges
Medical Practitioners’ fees, excluding any charges or fees for Standby Services
Physiotherapy, investigation and diagnostics procedures directly related to
the current admission
Medicines, drugs and consumables as prescribed by the treating Medical
Practitioner Covered up to Sum Insured
Intravenous fluids, blood transfusion, injection administration charges and /or
consumables
Operation theatre charges
The cost of prosthetics and other devices or equipment if implanted internally
during Surgery
Intensive Care Unit charges
Room Rent (per day) Up to 1% of Base Sum Insured per day Single private room; up to Sum Insured
Pre-Hospitalization Medical Expenses (60 days) Covered up to Sum Insured
Post-Hospitalization Medical Expenses (90 days) Covered up to Sum Insured
Day Care Treatment Covered up to Sum Insured
Domiciliary treatment Covered up to Sum Insured
Alternative treatment Covered up to Sum Insured
Living Organ Donor Transplant Covered up to Sum Insured
Emergency Ambulance Up to Rs.1,500 per hospitalization
e-Consultation Unlimited tele / online consultations
Pharmacy and diagnostic services Available through our empanelled service provider
Increase of 5% of expiring Base Sum Insured in a Policy Year; maximum up to
Loyalty Additions 50% of Base Sum Insured; no increase in sub-limits
(This benefit is applicable only for Base Sum Insured up to Rs. 25 Lac)
Mental Disorders Treatment Covered up to Sum Insured (sub-limit applicable on few conditions)
HIV / AIDS Covered up to Sum Insured
Artificial Life Maintenance Covered up to Sum Insured
Modern Treatments Covered up to Sum Insured (sub-limit applicable on few conditions)
OPTIONAL BENEFITS (which may be added at customer level at an additional premium)

Personal Accident cover
- Accident Death
Options available: 1Lac, 2Lacs, 5Lacs to 50Lacs (in multiple of 5Lacs)
- Accident Permanent Total Disability
- Accident Permanent Partial Disability
Critical illness cover Options available: 1Lac to 10Lacs (in multiple of 1 Lac)
Single private room; covered up to Sum Insured (optional available
Modification in room rent Not applicable
only for deductible more than 50,000)

Annexure II
ICD codes for the specified disorders / conditions
Disorder / Condition ICD Codes

Severe Depression F33- F33.9 O90.6, F34.1, F32.0 - F32.9, F30.0 - F30.9, F43.21
Schizophrenia F20.0 - F20.8, F21 - F24, F25 - F25.9
Bipolar Disorder F31.0 - F31.9
Post traumatic stress disorder F43.0, F43.1, F43.2, F43.8, F43.9
Generalized anxiety disorder F40.1, F41- F41.8, F40.8- F40.9, F60.7, F93.0- F94.0

Annexure III
The expenses that are not covered or subsumed into room charges / procedure charges / costs of treatment
List I – Expenses not covered
Sl. No. Item Sl. No. Item

1 Baby Food 35 Oxygen Cylinder (For Usage Outside The Hospital)
2 Baby Utilities Charges 36 Spacer
3 Beauty Services 37 Spirometre
4 Belts/ Braces 38 Nebulizer Kit
5 Buds 39 Steam Inhaler
6 Cold Pack/Hot Pack 40 Armsling
7 Carry Bags 41 Thermometer
8 Email / Internet Charges 42 Cervical Collar
9 Food Charges (Other Than Patient's Diet Provided By Hospital) 43 Splint
10 Leggings 44 Diabetic Foot Wear
11 Laundry Charges 45 Knee Braces (Long/ Short/ Hinged)
12 Mineral Water 46 Knee Immobilizer/Shoulder Immobilizer
13 Sanitary Pad 47 Lumbo Sacral Belt
14 Telephone Charges 48 Nimbus Bed Or Water Or Air Bed Charges
15 Guest Services 49 Ambulance Collar
16 Crepe Bandage 50 Ambulance Equipment
17 Diaper Of Any Type 51 Abdominal Binder
18 Eyelet Collar 52 Private Nurses Charges- Special Nursing Charges
19 Slings 53 Sugar Free Tablets
Creams Powders Lotions (Toiletries Are Not Payable, Only
20 Blood Grouping And Cross Matching Of Donors Samples 54
Prescribed Medical Pharmaceuticals Payable)
21 Service Charges Where Nursing Charge Also Charged 55 Ecg Electrodes
22 Television Charges 56 Gloves
23 Surcharges 57 Nebulisation Kit
Any Kit With No Details Mentioned [Delivery Kit, Orthokit,
24 Attendant Charges 58
Recovery Kit, Etc]
Extra Diet Of Patient (Other Than That Which Forms Part Of Bed
25 59 Kidney Tray
Charge)
26 Birth Certificate 60 Mask
27 Certificate Charges 61 Ounce Glass
28 Courier Charges 62 Oxygen Mask
29 Conveyance Charges 63 Pelvic Traction Belt
30 Medical Certificate 64 Pan Can
31 Medical Records 65 Trolly Cover
32 Photocopies Charges 66 Urometer, Urine Jug
33 Mortuary Charges 67 Ambulance
34 Walking Aids Charges 68 Vasofix Safety

List II – Items that are to be subsumed into Room Charges

1 Baby Charges (Unless Specified/Indicated) 20 Luxury Tax
2 Hand Wash 21 Hvac
3 Shoe Cover 22 House Keeping Charges
4 Caps 23 Air Conditioner Charges
5 Cradle Charges 24 Im Iv Injection Charges
6 Comb 25 Clean Sheet
7 Eau-De-Cologne / Room Freshners 26 Blanket/Warmer Blanket
8 Foot Cover 27 Admission Kit
9 Gown 28 Diabetic Chart Charges
10 Slippers 29 Documentation Charges / Administrative Expenses
11 Tissue Paper 30 Discharge Procedure Charges
12 Tooth Paste 31 Daily Chart Charges
13 Tooth Brush 32 Entrance Pass / Visitors Pass Charges
14 Bed Pan 33 Expenses Related To Prescription On Discharge
15 Face Mask 34 File Opening Charges
16 Flexi Mask 35 Incidental Expenses / Misc. Charges (Not Explained)
17 Hand Holder 36 Patient Identification Band / Name Tag
18 Sputum Cup 37 Pulseoxymeter Charges
19 Disinfectant Lotions
List III – Items that are to be subsumed into Procedure Charges

1 Hair Removal Cream 13 Surgical Drill
2 Disposables Razors Charges (For Site Preparations) 14 Eye Kit
3 Eye Pad 15 Eye Drape
4 Eye Sheild 16 X-Ray Film
5 Camera Cover 17 Boyles Apparatus Charges
6 Dvd, Cd Charges 18 Cotton
7 Gause Soft 19 Cotton Bandage
8 Gauze 20 Surgical Tape
9 Ward And Theatre Booking Charges 21 Apron
10 Arthroscopy And Endoscopy Instruments 22 Torniquet
11 Microscope Cover 23 Orthobundle, Gynaec Bundle
12 Surgical Blades, Harmonicscalpel,Shaver

List IV – Items that are to be subsumed into costs of treatment

1 Admission/Registration Charges 10 Hiv Kit
2 Hospitalisation For Evaluation/ Diagnostic Purpose 11 Antiseptic Mouthwash
3 Urine Container 12 Lozenges
4 Blood Reservation Charges And Ante Natal Booking Charges 13 Mouth Paint
5 Bipap Machine 14 Vaccination Charges
6 Cpap/ Capd Equipments 15 Alcohol Swabes
7 Infusion Pump– Cost 16 Scrub Solution/Sterillium
8 Hydrogen Peroxide\Spirit\ Disinfectants Etc 17 Glucometer & Strips
9 Nutrition Planning Charges - Dietician Charges- Diet Charges 18 Urine Bag

Annexure IV
List of Insurance Ombudsmen
Office Details Jurisdiction

AHMEDABAD - Shri Kuldip Singh
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road, Gujarat, Dadra & Nagar Haveli, Daman and Diu
AHMEDABAD – 380 001.
Tel.: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@cioins.co.in
BENGALURU - Mr Vipin Anand
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road, Karnataka
JP Nagar, Ist Phase, Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@cioins.co.in
BHOPAL - Shri R. M. Singh
Insurance Ombudsman
Janak Vihar Complex, 2nd Floor,
Madhya Pradesh, Chhattisgarh
6, Malviya Nagar, Opp. Airtel Office,
Near New Market, Bhopal – 462 003.
Tel.: 0755 - 2769201 / 2769202
Email: bimalokpal.bhopal@cioins.co.in
BHUBANESWAR - Shri Suresh Chandra Panda
62, Forest park,
Odisha
Bhubaneswar – 751 009.
Tel.: 0674 - 2596461 /2596455
Email: bimalokpal.bhubaneswar@cioins.co.in
CHANDIGARH - Mr Atul Jerath
S.C.O. No. 101, 102 & 103, 2nd Floor, Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and
Batra Building, Sector 17 – D, Bahadurgarh), Himachal Pradesh, Union Territories of Jammu &
Chandigarh – 160 017. Kashmir,Ladakh & Chandigarh
Tel.: 0172 - 2706196 / 2706468
Email: bimalokpal.chandigarh@cioins.co.in
CHENNAI - Shri Segar Sampathkumar
Fatima Akhtar Court, 4th Floor, 453,
Tamil Nadu, PuducherryTown and Karaikal
Anna Salai, Teynampet,
(which are part of Puducherry)
CHENNAI – 600 018.
Tel.: 044 - 24333668 / 24335284
Email: bimalokpal.chennai@cioins.co.in
DELHI - Shri Sudhir Krishna
2/2 A, Universal Insurance Building,
Delhi & following Districts of Haryana -
Asaf Ali Road,
Gurugram, Faridabad, Sonepat & Bahadurgarh
New Delhi – 110 002.
Tel.: 011 - 23232481/23213504
Email: bimalokpal.delhi@cioins.co.in

GUWAHATI - Shri Somnath Ghosh
Jeevan Nivesh, 5th Floor,
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh,
Nr. Panbazar over bridge, S.S. Road,
Nagaland and Tripura
Guwahati – 781001(ASSAM).
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@cioins.co.in
HYDERABAD - Shri N. Sankaran
6-2-46, 1st floor, “”Moin Court””,
Andhra Pradesh, Telangana, Yanam and part of
Lane Opp. Saleem Function Palace,
Union Territory of Puducherry
A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
Tel.: 040 - 23312122
Email: bimalokpal.hyderabad@cioins.co.in
JAIPUR - Shri Rajiv Dutt Sharma
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg, Rajasthan
Jaipur - 302 005.
Tel.: 0141 - 2740363
Email: bimalokpal.jaipur@cioins.co.in
ERNAKULAM - Shri G. Radhakrishnan
2nd Floor, Pulinat Bldg.,
Kerala, Lakshadweep, Mahe-a part of
Opp. Cochin Shipyard, M. G. Road,
Union Territory of Puducherry
Ernakulam - 682 015.
Tel.: 0484 - 2358759 / 2359338
Email: bimalokpal.ernakulam@cioins.co.in
KOLKATA - Shri P. K. Rath
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue, West Bengal, Sikkim, Andaman & Nicobar Islands
KOLKATA - 700 072.
Tel.: 033 - 22124339 / 22124340
Email: bimalokpal.kolkata@cioins.co.in
LUCKNOW Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda,
Office of the Insurance Ombudsman, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh,
6th Floor, Jeevan Bhawan, Phase-II, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,
Nawal Kishore Road, Hazratganj, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad,
Lucknow - 226 001. Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur,
Tel.: 0522 - 2231330 / 2231331 Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria,
Email: bimalokpal.lucknow@cioins.co.in Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar
MUMBAI - Shri Bharatkumar S. Pandya
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W), Goa, Mumbai Metropolitan Region (excluding Navi Mumbai & Thane)
Mumbai - 400 054.
Tel.: 69038821/23/24/25/26/27/28/28/29/30/31
Email: bimalokpal.mumbai@cioins.co.in

NOIDA - Shri Chandra Shekhar Prasad
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra,
Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj,
Bhagwan Sahai Palace
Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,
4th Floor, Main Road, Naya Bans, Sector 15,
Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi,
Distt: Gautam Buddh Nagar, U.P-201301.
Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha,
Tel.: 0120-2514252 / 2514253
Hathras, Kanshiramnagar, Saharanpur
Email: bimalokpal.noida@cioins.co.in
PATNA - Shri N. K. Singh
2nd Floor, Lalit Bhawan,
Bailey Road, Bihar, Jharkhand
Patna 800 001.
Tel.: 0612-2547068
Email: bimalokpal.patna@cioins.co.in
PUNE - Shri Vinay Sah
Jeevan Darshan Bldg., 3rd Floor,
Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai
C.T.S. No.s. 195 to 198, N.C. Kelkar Road,
Metropolitan Region)
Narayan Peth, Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@cioins.co.in
Council for Insurance Ombudsmen,

3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 022 -69038800/69038812
Email: inscoun@cioins.co.in

Customer ID: 2002557349
Member No. Name Age Valid From
15498902 Neha V 35 02/03/2023
15498903 Veeksha V Gowda 5 02/03/2023

(Formerly Known As Max Bupa Health Insurance Co. LTD.) : Product Name: Health Recharge - Product UIN: NBHHLIP22156V032122

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(Formerly Known As Max Bupa Health Insurance Co. LTD.) : Product Name: Health Recharge - Product UIN: NBHHLIP22156V032122

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Date: 25/02/2024

Policy Number: 33061312202401

Subject : Niva Bupa Health Insurance Policy No. 33061312202401

Dear MS. NEHA V,

Director - Operations & Customer Service

Important - Please read this document and keep in a safe place.

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Policyholder Name: MS. NEHA V Policy Number 33061312202401

ROAD, Deductible opted (in Rs.) 1000000

SHANTHINAGAR, Policy Period 1 Year

BENGALURU, Renewal / Payment Due Date 01/03/2025

KARNATAKA - 560027 Reported claims in the policy since 0

Optional Benefit/Feature Details

Particulars Effective[Y/N] Details

Personal Accident Cover opted No

Critical Illness Cover opted No

Modification in room rent opted Not Applicable

Ms. Neha V 90,00,000 0 90,00,000

Ms. Veeksha V Gowda

Intermediary Name Intermediary Code Intermediary Contact No.

Nominee Name Relationship with the Primary Insured

Vivek N Gowda Spouse

Signature Not Verified

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Insured Person Details

Ms. Neha V 35 31/01/1989 Female Self 02/03/2023 0 None None

Ms. Veeksha V 5 04/09/2018 Female Daughter 02/03/2023 0 None None

Permanent Exclusion (if any):

Product Benefit Table1

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Policy Holder's Name Ms. Neha V Policy Number 33061312202401

Plan Opted for Health Recharge Sum Insured (Rs.) 90,00,000

Commencement Date# 02/03/2024 Expiry Date 01/03/2025

Premium (Rs.) - Base product 1,009.00

Discount (Rs.) Nil

Net Premium (Rs.) 1,009.00

Details of persons Insured:

Ms. Neha V 35 Female Self

Ms. Veeksha V Gowda 5 Female Daughter

Location: New Delhi Director - Operations & Customer Service

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Product Name: Health Recharge | Product UIN: NBHHLIP22156V032122

Customer Information Sheet/ Know Your Policy

The Sum Insured opted by you is mentioned in the

Base Coverage: 3.1

Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

• Loyalty Additions with increase of 5% of expiring

Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

6 Exclusions Standard Exclusions 6

Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

• Charges related to a Hospital stay not expressly

Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

- Treatment provided by anyone with the same

Permanent exclusions for Personal Accident

Product Name: Health Recharge, Product UIN: NBHHLIP22156V032122

pursuits, speed contest or racing of any kind