Key Fact Statement Cum Most Important Terms & Conditions For Credit Cards

Version 2.
3 updated on 15rd Oct’24
KEY FACT STATEMENT CUM MOST IMPORTANT TERMS & CONDITIONS FOR CREDIT CARDS
Table of Contents
A) Fees and Charges ................................................................................................................................2

i. Joining fees and Annual membership fees for primary cardholder ................................................................... 2
ii. Cash advance fee................................................................................................................................................ 6
iii. Service charges levied for transactions .............................................................................................................. 7
iv. Interest free (grace Period) ................................................................................................................................ 8
v. Finance charges for both revolving credit and cash advances........................................................................... 9
vi. Overdue interest charges - to be given on monthly & annualised basis ........................................................... 9
LPC Illustration for BizBlack Metal Card, BizPower, BizGrow, BizFirst, GIGA Business:........................................... 11
vii. Charges in case of default ( .............................................................................................................................. 11
B) Drawal Limits ......................................................................................................................................11
i. Credit limit ........................................................................................................................................................ 11
ii. Available credit limit......................................................................................................................................... 11
iii. Cash withdrawal limit ....................................................................................................................................... 12
C) Billing ..................................................................................................................................................12
i. Billing statements - periodicity and mode of sending...................................................................................... 12
ii. Minimum amount payable ............................................................................................................................... 12
iii. Method of payment ......................................................................................................................................... 12
iv. Billing disputes resolution ................................................................................................................................ 13
v. Complete postal address of card-issuer ........................................................................................................... 13
vi. Toll free number, email-id, and dedicated telephone number for SMS for customer care services, contact
details of Grievance Redressal Official ............................................................................................................. 13
D) Default and Circumstances ...............................................................................................................14
i. Procedure including notice period for reporting a cardholder as defaulter: ................................................... 14
ii. Procedure for withdrawal of default report and the period within which the default report would be
withdrawn after settlement of dues ................................................................................................................ 14
iii. Recovery procedure in case of default............................................................................................................. 14
iv. Recovery of dues in case of death / permanent incapacitance of cardholder ................................................ 14
v. Available insurance cover, if any, for cardholder and date of activation of policy including nomination details
.......................................................................................................................................................................... 14
E) Termination / Revocation of Card Membership................................................................................14
i. Procedure for surrender / closure of card by cardholder: ............................................................................... 14
ii. Link provided exclusively for the above on the website .................................................................................. 14
iii. Contact details for the cardholder to initiate closure / hotlisting – email-id, dedicated telephone number for
SMS, IVRS.......................................................................................................................................................... 15
iv. Procedure for closure of card account if the card has not been used for more than one year ...................... 16
F) Loss/ Theft/ Misuse of Card ...............................................................................................................16
i. Procedure to be followed in case of loss/ theft/ misuse of card-mode of intimation to card-issuer: ............ 16
ii. Web-site link, phone banking, SMS, e-mail, IVR, a dedicated toll-free helpline, reporting to nearest branch,
etc. for reporting unauthorised transactions and initiating blocking of card .................................................. 17
iii. Liability of cardholder in case of (i) above in terms of RBI circular ref. DBR.No.Leg.BC.78/09.07.2005/2017-18
Version 2.3 Dated Oct-2024
dated July 6, 2017 on ‘Customer Protection – Limiting Liability of Customers in Unauthorised Electronic
Banking Transactions’ as updated from time to time: ..................................................................................... 17
G) Grievance Redressal and Compensation Framework .....................................................................17
i. Grievance redressal and escalation process: ................................................................................................... 17
ii. Timeline for redressal of grievances: ............................................................................................................... 18
iii. Compensation framework for unsuccessful / failed transactions, delay in redressal of grievance, delay in
closing of account / blocking of lost or stolen cards, etc.: ............................................................................... 18
iv. Contact particulars of card-issuer - 24-hour call centres, email-ids, helpline, other important telephone
numbers: .......................................................................................................................................................... 18
H) Disclosure ...........................................................................................................................................18
I) Reward Points and Cashpoints .........................................................................................................19
J) Other Important Information ..............................................................................................................23
K) Lounge Access ...................................................................................................................................23
Page 1 of 26 Back to Table of Content

Version 2.3 updated on 15rd Oct’24
Complimentary Lounge Access Within India for BizBlack Metal Card and BizPower: ........................23
L) Goods and Services Tax (GST) .........................................................................................................23
M) TDS on withdrawals above Rs 1 crore ..............................................................................................23
N) Most Important Terms and Conditions in Regional Languages......................................................23
O) Additional Schedule ...........................................................................................................................24
Dear Customer – The “Most Important Terms and Conditions (MITC)” are to be read along with
the Card Member Agreement of HDFC Bank Ltd for complete understanding. The MITC are subject
to revision. Refer www.hdfcbank.com for details.
SECTION I: KEY FACT STATEMENT

A) Fees and Charges
i. Joining fees and Annual membership fees for primary cardholder: The fees may vary for
each Cardmember, and from offer to offer. The same is communicated to the Cardmember at the
time of applying for the Credit Card. The below fees as applicable are billed to the card account and
are stated in the card statement of the month in which it is charged.
Minimum Spend
Foreign
for waiver of
Joining / Currency
annual Fuel Transaction
Annual Transactions
Card variant membership fee Surcharge (Plus GST)
membership % Of
/ renewal **
Fee transaction
charges for next
value ***
year *
Infinia (Metal ₹10 Lakh /

₹ 12,500 Waiver capped at ₹1000
Edition) Annum
every billing cycle
Infinia ₹8 Lakh / Annum

Diners Black
₹8 Lakh / Annum Not Applicable
Metal Edition
₹ 10,000
Waiver capped at ₹1000
Diners Black ₹5 Lakh / Annum
every billing cycle
H.O.G Diners Waiver capped at ₹1000

₹5 Lakh / Annum
Club every billing cycle
₹ 10,000
BizBlack Metal ₹7.5 Lakh / 2%
Card Annum
NA
Regalia Gold
₹ 2,500 ₹4 Lakh / Annum
BizPower
every billing cycle
For Regalia, Doctor's
Regalia, Business
Regalia - Waived for
Tata Neu Infinity
₹ 1,499 ₹3 Lakh / Annum transaction between
HDFC Bank
₹400 to ₹5,000
(Diners Privilege/ Harley-
Davidson Diners club
Fuel surcharge waiver
not applicable

6E Rewards
₹ 1,500 NA NA 2.50%
Indigo XL

every billing cycle
Regalia First, For Regalia, Doctor's
Business Regalia Regalia, Business
First ## Regalia - Waived for
transaction between
₹400 to ₹5,000
₹ 1,000 ₹1 Lakh / Annum (Diners Privilege/ Harley-
Davidson Diners club
not applicable
Diners Club
Rewardz ##
Diners Club Waiver capped at ₹499

Miles## every billing cycle
3.50%
every billing cycle
Regalia, Business For Regalia, Doctor's
Regalia, Diners Regalia, Business
Privilege, Diners Regalia - Waived for
Club Premium, ₹ 2,500 ₹3 Lakh / Annum transaction between
Doctor’s Regalia, ₹400 to ₹5,000
Harley-Davidson (Diners Privilege/ Harley-
Diners Club ## Davidson Diners club
not applicable
6E Rewards
₹ 500 NA NA
Indigo
HDFC Bank UPI
RuPay Credit
Card / HDFC ₹25,000 / Annum NA
Bank UPI RuPay
Biz Credit Card ₹ 250
Easy EMI ₹50,000 / Annum every billing
cycle
Business Waiver capped at ₹500
Free ₹30,000 / Annum
Platinum every billing cycle

Times
Platinum/Times
Card Credit
Platinum ₹2.5 lakh /
Annum
Equitas Elegance every billing cycle
₹ 1,000
Millennia ₹1 Lakh / Annum
Equitas Excite ₹1 Lakh / Annum

For Millennia,
BizGrow ₹1 Lakh / Annum MoneyBack,
BizFirst ₹50,000 / Annum MoneyBack+, Freedom,
GIGA Business ₹50,000 / Annum BizGrow, BizFirst, GIGA
MoneyBack, Business - Waived for
MoneyBack+, transaction between
Business ₹ 500 ₹400 to ₹5,000
Moneyback
Freedom ₹50,000 / Annum
Best Price Save
Smart
Indian Oil HDFC
Bank
Small Business
₹ 250 ₹25,000 / Annum
Moneyback
Times
Titanium/Times
₹1.5 lakh / Waiver capped at ₹250
Card Credit ₹ 500
Annum every billing cycle
#(wef 10th
Feb’2024)
Shoppers Stop
₹ 4,500 NA
Black HDFC Bank
Superia ₹1 lakh / Annum

₹50,000 within 90
days for 1st year Waiver capped at ₹500

Paytm HDFC membership fee every billing cycle
Bank Select ₹ 1,000 and ₹1.5 Lakh /
Annum for annual
fee
AllMiles
₹1 lakh / Annum
Doctors Superia

₹60,000 within 90
days for 1st year
Paytm HDFC
membership fee
Bank Select
and ₹1 Lakh /
Business
Annum for annual
fee
Best Price Save
₹75,000 / Annum
Max
₹75,000 within 90
days for 1st year
Pine Labs HDFC membership fee
Bank Pro and ₹1,00,000 /
Annum for
renewal fee
₹30,000 within 90
days for 1st year
Paytm HDFC membership fee
Bank Business and 50,000 /
Annum for annual
fee
₹150 within 90
days for 1st year
Pharmeasy membership fee
HDFC Bank and 70,000 /
Annum for
renewal fee Waiver capped at ₹250
₹ 500
IRCTC HDFC every billing cycle
Bank Credit Card ₹1.5 lakh /
Snapdeal HDFC Annum
Bank
Bharat CashBack
/ Teacher's
₹50,000 / Annum
Platinum /
Solitaire
Business
Freedom Card /
₹20,000 / Annum
Business Bharat
CashBack
₹ Rs.30,000
within 90 days for
1st year
Paytm HDFC
₹ 500 membership fee

Bank
and Rs.50,000 /
Annum for
renewal fee
Rs.1,000 within
30 days for 1st
Paytm HDFC year membership
Rs.149 per
Bank Digital fee and
annum
Credit Card Rs.25,000 /
Annum for
renewal fee

₹45,000 within 90
days for 1st year
Pine Labs HDFC membership fee
Bank and 50,000 /
Annum for
renewal fee
Retailio HDFC ₹ 499
₹50,000 / Annum
Bank
Flipkart
₹3 lakh / Annum
Wholesale
Tata Neu Plus
₹1 lakh / Annum
HDFC Bank
Shoppers Stop
₹ 299
HDFC Bank
Platinum Edge Free NA
₹20,000 within 90
days for 1st year
Business membership fee
₹ 500
Program and ₹1,00,000 /
Annum for
renewal fee
NA
Swiggy HDFC
₹ 500 ₹2 lakh / Annum
Bank Credit Card
Marriott Bonvoy
HDFC Bank ₹ 3,000 NA
Credit Card
#FCC charges on Times Titanium to change from 2% to 3.5% (w.e.f 10th Feb’2024)
## FCC charges changing to 3.5% w.e.f 1st August’24
* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal

** Fuel Surcharge waiver: Fuel Surcharge Waiver will be capped at 1% of the eligible fuel
transaction amounts. GST on Fuel surcharge will not be reversed. The rate of surcharge may vary
depending on the fuel station and their acquiring bank. The surcharge is levied by the acquiring bank
providing the terminal to the merchant. The value on charge slip will differ from the credit card
statement since the Surcharge & GST is levied by acquiring bank post the transaction. The 1%
surcharge waiver (excluding GST) for eligible transactions would reflect separately in the monthly
credit card statement. Reward Points will not be accrued on fuel transactions for 6E rewards / Tata
Neu / Cashback earned using Swiggy HDFC Bank Credit Card / Marriott Bonvoy/ Diners Privilege/
Diners Black Metal/ Diners Black/ H.O.G Diners Club/ Harley-Davidson Diners Club/ BizBlack Metal
Card/ BizPower
*** Currency conversion rate as on settlement date applicable
Any changes in schedule of fees and charges and terms and conditions. Normally, changes(other
than those which are a result of regulatory requirements) will be made with prospective effect giving
30 days’ notice
ii. Cash advance fee: The Cardmember can Cardmember in the next statement. The
use the Card to access cash in an emergency transaction fee is subject to change at the
from ATMs in India or abroad. A transaction fee discretion of HDFC Bank. All cash advances also
of 2.5% (Excluding Infinia, Infinia Metal Edition) carry a finance charge equal to charges on
or ₹500 whichever is higher would be levied on revolving credit (Refer schedule of charges) from
the amount withdrawn and would be billed to the the date of withdrawal until the date of full

payment. The finance charge is subject to e. Cash Processing Fee: ₹100 (for all card
change at the discretion of HDFC Bank. payments made by depositing in HDFC Bank
(Not Applicable for Paytm HDFC Bank Digital branches or ATMs)
Credit Card as cash withdrawal is not allowed.) f. Rewards Redemption Fee: ₹99 Per
iii. Service charges levied for transactions: redemption request - Applicable for all cards
Charges and fees, as may be applicable from other than Infinia/ Infinia (Metal Edition)/ Diners
time to time, are payable by Cardmembers for Black Metal Edition/ Diners Black Card/ BizBlack
specific services provided by HDFC Bank to the Metal Card/ H.O.G Diners Club Credit Card.
Cardmember or for defaults committed by the For IndiGo HDFC Bank Cards, please visit
Cardmember with reference to their card www.goIndiGo.in
account. For Tata Neu HDFC Bank Credit Cards, please
HDFC Bank retains the right to alter any visit www.tatadigital.com
charges or fees from time to time or to introduce For Swiggy HDFC Bank Credit Card, please
any new charges or fees, as it may deem install Swiggy App, please visit www.Swiggy.com
appropriate, with due intimation to the customer. Note – For statements generated post 21st
For interest rates, pre-closure, and cancellation June’24, cashback earned using Swiggy HDFC
charges on Loan on Credit Cards, please visit Bank Credit Card will be credited against
https://www.hdfcbank.com/personal/borrow/pop outstanding balance in card statement. However,
ular-loans/easy-emi/easyemi-on-consumer- Swiggy Money earned for statements generated
durables prior to 21st June’24 will be redeemable on
Swiggy app.
The Bank, at its sole discretion, reserves the right For Marriott Bonvoy HDFC Bank Credit Cards,
to honour transactions above the approved credit please visit : www.marriott.com or
limit on the card on a case-to-case basis subject https://marriottbonvoyasia.com/
their internal guidelines and policy of the Bank. Cashback Redemption Charges: ₹50 per
Railway Ticket Purchase Fee: 1% of the cashback redemption (Excluding Infinia , Infinia
transaction amount + GST will be charged on (Metal Edition), Diners Black, Diners Black
Railway Ticket Purchases. (Refer IRCTC (Metal Edition), Biz Black, Biz Black (Metal
website for detailed fee structure). Applicable Edition), Tata Neu Infinity, Tata Neu Plus,
for all cards other than IRCTC. Swiggy , Flipkart Wholesale ,Marriot Bonvoy,
IndiGo 6E Rewards, IndiGo 6E Rewards XL ,
For IRCTC HDFC Bank Credit Card: 1% of the Intermiles) (w.e.f 1st August’24)
transaction amount as Railway Ticket Purchase g. Balance Transfer Processing Charges: 1%
fee will be waived off as charges reversal. of BT amount or ₹250, whichever is higher.
Charges will be reversed post successful h. Duplicate physical statement charges: ₹10
transaction. (Refer IRCTC website for detailed per duplicate physical statement
fee structure) i. Insta Loan, Jumbo Loan, and Smart EMI:
a. Conversion charges - Auto EMI: Applicable
on all transactions (Excluding Fuel, Gold, and • Insta Loan & Jumbo Loan Processing
Jewellery) of Rs 10,000/- or more done on Easy Fee: Processing fees levied is upto Rs
EMI Credit Card. EMI conversion will be done for 999, (Exclusive of GST for all loan
a tenure of 9 months, at an ROI of 20% per amounts) depending on the customer’s
annum, and processing fee of Rs 99 + GST for eligibility/offer details.
all loan amount. • Smart EMI Processing Fee: Processing
fees levied is upto Rs 999, (Exclusive of
Version 2.3 Dated – Oct-2024
b. Charges on overlimit account: 2.5% of

GST for all loan amounts) depending on
overlimit amount, subject to a minimum of ₹550
the customer’s eligibility/offer details.
(Not applicable for Paytm HDFC Bank Digital
• EasyEMI Processing Fee: An EMI
Credit Card as no over limit facility is provided)
processing fee of upto ₹299 will be levied
c. Payment Return Charges: 2% of Payment for customers availing EMI facility at
amount subject to minimum of ₹450 merchant (w.e.f 1st August’24)
d. Late Fees: Rs 500 plus GST will be levied for • Pre-Closure Charges: 3% of the Balance
Insta Jumbo loans in case of non-payment/partial Principal Outstanding
payment of EMI outstanding.

j. Rent Pay Transactions: W.e.f. 1st August Fee will be applied on the total transacted
2024, 1% fee on transaction amount will be levied amount. Fee capped at Rs 3000 per transaction.
on rental transactions done on any applicable (w.e.f 1st August’24)
merchant for the month. Fee capped at Rs 3000 s. Utility Charges: 1% fee will be levied on utility
per transaction. transactions exceeding
k. Card Validation charges: ₹2 will be charged Rs 50,000 for consumer cards per transaction
on the Credit Card and the same shall not be
Rs.75,000 for business cards per transaction
reversed by the bank (All variants except
MasterCard). Fee will be applied on the total transacted
₹25 will be charged and made void at the POS amount. Fee capped at Rs 3000 per transaction.
terminal (Applicable for MasterCard variant), (w.e.f 1st August’24)
which means that the transaction is cancelled by t. Education Charges: 1% fee will be levied on
the merchant before it settles through your credit Education transactions done through third party
card account and hence it will not appear on your applications like (but not limited to) CRED,
credit card statement. PhonePe, No-broker, Cheq etc. Fee capped at
Rs. 2 will be charged and made void at the POS Rs 3000 per transaction
terminal for MasterCard variant from 1st January Education transactions done directly through
2024 onwards. college / school websites or through POS
l. Priority Pass Lounge Charges: (For machines at their premises will not be charged.
Regalia / Doctor's Regalia / Regalia Gold/ Tata International Education transactions will not be
Neu Infinity/ Business Regalia/ BizPower): All charge
lounge visits within India using Priority Pass will (w.e.f 1st August’24)
be charged at $27 (in INR equivalent) + Taxes The Card Member can use HDFC Bank
per person per visit. All lounge visits outside India International Credit Card to pay bills, fees, and
beyond the complimentary cap will be charged at bookings and to shop online or in stores.
$27 (in INR equivalent) - Taxes per person per Sometimes, the member banks that work with
visit. Please refer the product features of the card these places charge a fee for using your card.
for details on bank website. All guest/s (person This fee may be changed by member banks and
accompanying the priority pass holder) will be added to your bill. HDFC Bank doesn't control
charged at $27 (in INR equivalent) + Taxes per these fees, so you must pay them
person per visit. iv. Interest free (grace Period): The interest
m. V2P SmartHub Vyapar charge: Flat interest free credit period could range from 20 to 50 days
of 1% + GST on the transaction amount will be subject to the scheme applicable on the specific
charged on Business Cards for making Vendor Credit Card and the submission on the specific
Payments / Utility Payments / GST via V2P Credit Card (please refer to the Schedule of
module in SmartHub Vyapar. Charges) and the submission of claims by the
n. Reissue of Lost, Stolen or Damaged Card: merchant. However, this is not applicable if the
₹100 Previous month's balance has not been cleared
o. Outstation Cheque Processing Charge: in full or if the Cardmember has availed of cash
For Cheque value upto ₹5,000 - ₹25 and for from ATM. For instance, the HDFC Bank
above ₹5,000 - ₹50 International Platinum Plus Card has an interest-
p. Dynamic currency conversion Markup free credit period of up to 50 days. This means
Fee: With effect from 1st January 2023, a that a customer who has a billing date of 4th of
Markup fee of 1% will be levied on all the month can spend on his Card from 5th April
transactions carried out in Indian Currency at an to 4th May, his bill will be generated on 4th May
international location or at merchants which are and his Payment Due Date will be 24th May.
located in India but registered overseas. Hence a purchase made on 14th April will have a
credit period of 41 days, while a purchase made
q. Add-on Card Fee: Lifetime Free
on 2nd May will have a credit period of 23 days.
r. Fuel Charges: 1% fee will be levied on Fuel
This period will be free of interest only if all
transaction exceeding -
previous dues are paid in full and there is no
Rs 15,000 for consumer cards
unpaid balance carried over from previous
Rs.30,000 for business cards
months.

Interest Free Credit Period for BizBlack Metal vi. Overdue interest charges - to be given on
Card, BizPower, BizGrow, BizFirst, GIGA monthly & annualised basis: Late Payment
Business: Charges (excluding Infinia, Infinia -Metal Edition)
Interest free credit period ranges from 25 to 55 will be applicable if Minimum Amount Due is not
days. For instance, if billing date is 4th, Paid by the payment due date, Clear funds need
customer can spend on his Card from 5th Apr to to be credited to HDFC Bank Card account on or
4th May, bill will be generated on 4th May and before the payment due date, to avoid Late
Payment Due Date will be 28th May. Hence a Payment charges. Refer section ‘Schedule of
purchase made on 5th April will have a credit Charges’ for details.
period of 54 days, while a purchase made on Over Limit charges (excluding Infinia, Infinia -
2nd May will have a credit period of 27 days Metal Edition) limit applicable on total
outstanding exceeding the Credit limit at the rate
v. Finance charges for both revolving credit of 2.5% of the overlimit amount subject to
and cash advances: minimum of ₹550 basis explicit consent. In case
Charges the Cardholder proposes to avail any limit over
(excluding GST) and above the sanctioned Credit Limit, the
Variant
Cardholder shall, in the form and manner as may
Monthly Annually
be stipulated by the Bank, explicit consent for
Infinia, Infinia (Metal
such additional limit (Over Limit) as may be
Edition), Diners Black
approved by the Bank in its sole discretion. Upon
Metal Edition, Diners
1.99% 23.88% grant of such explicit consent by the Cardholder,
Black, BizBlack Metal
the sanctioned Credit Limit of the Cardholder
Card, H.O.G Diners
shall stand increased by the amount equivalent
Club
to the Over Limit.
All other variants 3.75% 45.0%
(new changes w.e.f 1st August’24) The following illustration will indicate the
method of calculating various charges
For Cards issued against Fixed Deposit - 1.99% Assume that you have paid all previous dues in
per month (23.88% annually) applicable from full and do not have any amount outstanding in
trans action date (Effective 1st Oct'22, will carry your Card Account. Your statement date is 18th
the same revolving rate as per the card variant) of every month. The following is the list of
Finance charges are payable at the monthly transactions you have done on your card
percentage rate on all transactions from the date account.
of transaction in the event of the Cardmember Date Transaction Amount
choosing not to pay his balance in full, and on all
cash, advances taken by the Cardmember, till 10-Apr Goods purchase ₹15,000
they are paid back. Finance charges, if payable, 15-Apr Garments purchase ₹5,000
are debited to the Cardmember's account till the Total Amount
outstanding on the card is paid in full. due = ₹20,000
Finance charges on cash advances are 15-Apr Statement Date Minimum
applicable from the date of transaction until the Amount Due =
payment is made in full. ₹1,000
When the customer carries forward any
12-May Payment into card ₹2,000 (Credit)
outstanding amount or avails of Cash Advance,
account (Late
a finance charge calculated by average Daily
payment charges will
Balance Method, will apply to balances carried
be applicable here)
forward and to fresh billings.
If a Cardholder avails of the revolving credit 14-May Groceries purchase ₹1,000
facility of the HDFC Bank Credit Card and hence 15-May Card Payment ₹15,000
chooses to pay an amount less than the total th
Thus, on the statement dated 15 May, following
amount due reflected in the monthly billing will reflect as the component of the total amount
statement, the entire outstanding amount except payable by you.
charges would attract finance charges and all
Interest calculated = (outstanding amount*
new transactions will also attract finance charges
3.75% per month (i.e., 45% per annum) * No of
till such time as the previous outstanding
days) / 365. Therefore,
amounts are repaid in full.

a. Interest on ₹15,000 @ 3.75% per month (i.e., e. Interest on ₹15,000 @ 3.75% per month (i.e.,
45% per annum) from 10 Apr to 11 May (i.e. for 45% per annum) from 10 Apr to 14 May (i.e. for
32 days) = ₹591.75 35 days) = ₹647.26
Interest on ₹13,000 @ 3.75% per month (i.e., Interest on ₹8,000 @ 3.75% per month (i.e., 45%
45% per annum) from 12 May to 14 May (i.e. for per annum) from 15 May to 18 May (i.e. for 4
3 days) = ₹48.08 days) = ₹39.45
Interest on ₹5,000 @ 3.75% per month (i.e., 45% Interest on ₹5,000 @ 3.75% per month (i.e., 45%
per annum) from 15 Apr to 14 May (i.e. for 30 per annum) from 15 Apr to 18 May (i.e. for 35
days) = ₹184.93 days) = ₹209.59
Interest on ₹3,000 @ 3.75% per month (i.e., 45% Interest on ₹1,000 @ 3.75% per month (i.e., 45%
per annum) from 15 May to 18 May (i.e. for 4 per annum) from 17 May to 18 May (i.e. for 2
days) = ₹14.79 days) = ₹2.47
Interest on ₹1,000 (fresh spends) @ 3.75% per Total interest = ₹898.77
month (i.e., 45% per annum) from 14 May to 18 f. Late Payment Charges = ₹900 (excluding
May (i.e. for 5 days) = ₹6.16 Infinia)
Total interest = ₹845.75 g. GST@ 18% of interest and late payment
b. Late Payment Charges = ₹900 (excluding charges = ₹323.78
Infinia) h. Total principal outstanding amount = ₹14,000
c. GST@ 18% of interest and late payment (₹1,000 fresh spends + balance ₹13,000
charges = ₹314.23 outstanding from last month's billing period)
d. Total principal outstanding amount = ₹4,000 Hence Total Amount Due = (e) + (f) +(g) + (h) =
(₹1,000 fresh spends + balance ₹3,000 ₹16,122.55
outstanding from last month's billing period)
Hence Total Amount Due = (a) + (b) +(c) + (d) = Please note that the Finance Charges and other
₹6059.99 charges are subject to change at the discretion of
HDFC Bank.
The following illustration will indicate the For a list of charges that may be levied at specific
method of calculating various charges for instances, please refer to the Schedule of
BizBlack Metal Card, BizPower, BizGrow, Charges available at the end of this document.
BizFirst, GIGA Business. Minimum Amount Due (MAD) - 5% of Retail
Balance / Cash Advance Balance and finance
Date Transaction Amount charges and 100 % of charges, Loan EMI billed
under cards, levies and Taxes and rounded to the
10-Apr Goods purchase ₹15,000
next higher 10th digit.
15-Apr Garments purchase ₹5,000 (For Paytm HDFC Bank Digital Credit Card:
Total Amount 10% of Retail Balance / Cash Advance
due = ₹20,000 Balance and finance charges and 100% of
15-Apr Statement Date Minimum
Amount Due = Charges, Loan EMI billed under cards, levies,
₹1,000 and taxes)
Example: If the MAD amount is ₹1,503.50
12-May Payment Due Date
(Rupees one thousand five hundred and three
15-May Payment into card ₹7,000 (Credit) and paise fifty only), post computation it will be
account (Late rounded off to next multiple of tenth digit i.e.,
payment charges will ₹1,510.00 (Rupees one thousand five hundred

be applicable here) and ten only).
17-May Groceries purchase ₹1,000 1st Oct'22 ONWARDS
18-May Statement Date ₹14,000 EXAMPLE (fig. in ₹)
Interest calculated = (outstanding amount* Retail / Cash
A 50,000
3.75% per month (i.e., 45% per annum) * No of Outstanding Balance
days) / 365. Therefore, B Finance Charges 1,800
C Over Limit Charges 550
D Late Payment Fee 1100
Page 10 of 26 Back to
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E Payment Return Fee 500 A Statement Date 1st May 24
F Easy EMI - Principal 500
B Statement Due 25,000.00
G Easy EMI - Interest 1,500
C MAD 1,250.00
TOTAL AMOUNT DUE 55,950 Payment Due Date 25th May 24
D
Minimum Amount Due Calculation E Grace Date 28th May 24
Retail / Cash
Outstanding Balance + F Unbilled usage - 1st May 5,000.00
H Finance Charges* (5% of 2,590 5% to 28th May 24
(₹50000/- + ₹1800/-) G Total Outstanding as of 30,000.00
28th May 22(B+F)
I Over Limit Charges 550 100%
H Payment Received - MAD 30th May 22
J Late Payment Fee 1,100 100% - Rs.1250.00
K Payment Return Fee 500 100% I LPC Levied only on 900
L Easy EMI - Principal 500 100% Statement Balance
M Easy EMI - Interest 1,500 100%
Minimum Amount Due 6,740 Charges in case of default (no payment or
delayed payment): Basis Credit Card bill amount
* For the purpose of MAD calculation 5% of (excluding Infinia (Metal edition)) (w.e.f 1st
Finance Charges (3.75% per month i.e., 45.0% August’24)
p.a.) is being considered.
Late Payment
The below illustration is prepared on the Outstanding Balance
Charges (Excl. GST)
assumption that the customer has not made the
Less than equal to ₹100 Nil
payment on time nor cleared the Total Amount
Due (TAD). ₹101 to ₹500 ₹100/-
For more details, refer welcome kit or FAQs and ₹501 to ₹1,000 ₹500/-
Terms & Conditions section mentioned on HDFC ₹1,001 to ₹5,000 ₹600/-
Bank website www.hdfcbank.com. The following ₹5,001 to ₹10,000 ₹750/-
illustration will indicate the method of calculating ₹10,001 to ₹25,000 ₹900/-
LPC: ₹25,001 to ₹50,000 ₹1100/-
LPC Illustration More than ₹50,000 ₹1300/-
A Statement Date 1st May 22
B) Drawal Limits
B Statement Due 25,000.00 i. Credit limit: HDFC Bank at its sole discretion
C MAD 1,250.00 will determine the Cardmember's credit limit and
Payment Due Date 20th May 22 cash withdrawal limit. (Add-on Cardmembers
D share the same limit as the primary cardholders).
E Grace Date 23rd May 22 ii. Available credit limit: These limits are
communicated to the Card member at the time of
F Unbilled usage - 1st May 5,000.00 card delivery and in the monthly statements. The
to 23rd May 22 available credit limit at the time of the statement
G Total Outstanding as of 30,000.00 generation is provided as a part of the monthly
23rd May 22(A+E) statement. HDFC Bank will review the
H Payment Received - MAD 25th May 22 Cardmember account periodically and may
- Rs.1250.00 decrease the Cardmember's credit limit basis
I LPC Levied only on 900 their internal criteria. In such an instance, the
Statement Balance Bank will immediately inform including the
reason thereof, by SMS or e-mail followed by
LPC Illustration for BizBlack Metal Card, confirmation in writing. Cardmembers seeking to
BizPower, BizGrow, BizFirst, GIGA Business: have their credit limit increased can do so by
writing to the Bank and providing financial
LPC Illustration documents declaring their income. The Bank, at
its sole discretion and based on such new
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documents provided, may increase the credit outstanding can be carried forward to
limit of the Cardmember. subsequent statements. The Cardmember can
iii. Cash withdrawal limit: 40% of the Credit also choose to pay the Total Amount Due or any
Limit (Not Applicable for Paytm HDFC Bank part of the amount above the Minimum Amount
Digital Credit Card as cash withdrawal is not Due.
allowed) Such payment should be made before the
Payment Due Date. Clear funds need to be
C) Billing credited to HDFC Bank Card account on or
i. Billing statements - periodicity and mode before payment due date to avoid Late Payment
of sending: HDFC Bank will send the Charges. Cardmembers are advised to drop local
Cardmember a monthly statement showing the cheques well in advance of the Payment due
payments credited and the transactions debited date to ensure payment reflects on the card
to the Cardmember's account since the last account within the Payment due date. Any unpaid
statement. The Bank will mail a statement of Minimum Amount Due of the previous statements
transactions in the card account every month on will be added to the Cardmember's current
a pre-determined date, to mailing address / email Minimum Amount Due in addition to the
ID (customerservices.cards@hdfcbank.com) on outstanding exceeding the Cardmember's Credit
record with the bank. Mode of the statement will Limit.
be Physical / email as per customer’s choice. Payments made towards the card outstanding
Cardholders shall be provided option to modify are acknowledged in subsequent statements.
the billing cycle atleast once of credit card as per Payments received against the Cardmember's
their convenience by contacting phone banking, card outstanding will be adjusted against all Pre-
through e-mail (to closure of loans (Loan Principle outstanding /
customerservices.cards@hdfcbank.com) or Pre-closure Charges + GST), GST, Fees &
sending physical letters as updated in MITC. Charges (Other than Finance Charges), Finance
*Please refrain from making payments through Charges, EMI, Cash Advances and Retail
modes other than those authorised by the bank. Purchases in that order.
ii. Minimum amount payable: 5% of Retail iii. Method of payment: Payments towards the
Balance / Cash Advance Balance and finance card account may be made in any of the following
charges and 100% of Charges, Loan EMI billed ways:
under cards, levies, and taxes, previous month a) Pay Zapp- Make quick Credit Card bill
outstanding and rounded to the next higher 10th payments with PayZapp. Download the app now
digit. However, and enjoy seamless payments with a single
• In cases where MAD value is calculated as per swipe.
the aforementioned details falls below or equal b) Mobile Banking- Login to the Mobile Banking
to Rs 200, the MAD value will be charged as App, enter your credentials, choose your card,
Rs 200/- and confirm to complete your payment.
• Where statement value of Total Amount Due c) NetBanking & ATM: In case the Cardmember
(TAD) is Rs 200 and lower, MAD will be equal has an HDFC Bank account, they can make the
to TAD. Payment through NetBanking & ATMs.
(For Paytm HDFC Bank Digital Credit Card: 10% d) Standing Instruction on HDFC account
of Retail Balance / Cash Advance Balance and (Auto Debit): In case the Cardmember has an
finance charges and 100% of Charges, Loan EMI HDFC Bank account, they can opt for a Standing
billed under cards, levies, and taxes) Instruction facility, where funds can be
Retail Balance means all purchases of goods or automatically transferred from the Cardmember's
services through store or online from the Credit HDFC Bank account to the Cardmember's card
Card, excluding all Cash Advances, Balance account on the Payment due date. The Automatic
Transfers, Instalment Payment Plans, other debit will be processed on the registered account
credit plans, fees, and charges. nominated by the Cardmember on the Payment
HDFC Bank Credit Cards offer the Card-member Due Date and will be credited to the Card
the facility of revolving credit. The Cardmember Account.
may choose to pay only the Minimum Amount In the event of non-realization of the complete
Due printed on the statement. The balance standing instruction (SI) amount, which is set by
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the Cardmember, SI return charges shall be accepted if the Cardmember does not inform
levied to the Cardmember on the net payable HDFC Bank of the discrepancies within 30 days
amount post payment attempts. The cardholder of the Statement Date in writing. On receipt of
acknowledges and agrees that recovery of such information, HDFC Bank may reverse the
Minimum Amount Due (MAD) post failure to charge on temporary basis pending investigation.
recover Total Amount Due (TAD) shall lead to If on completion of subsequent investigations,
levy of the autopay return charges on the net the liability of such charges is to the
payable amount remaining due and outstanding Cardmembers account, the charge will be
on the payment due date. reinstated in a subsequent statement along with
the associated charges. Upon receipt of dispute
Examples:
from customers, within a maximum period of
Scenario 1: Cardmember opts for SI facility on
Thirty days, Bank would provide necessary
Total Amount Due (TAD) and the SI amount is
documents, wherever applicable as received
₹10,000 and system recovers only ₹500
from the Member Bank, subject to operating
(Minimum Amount Due) due to insufficient funds
guidelines laid down by the respective franchisee
in the nominated account, payment return fee will
like Visa / Master Card / Diners Club / Rupay, etc.
be levied on the net payable amount i.e., ₹10,000
GST levied will not be reversed on any dispute
- ₹500 = ₹9,500. Similarly, if the system is able to
on Fee & Charges / interest.
recover only partial amount for example, ₹200
which is less than Minimum Amount Due (MAD) v. Complete postal address of card-issuer:
payment return fee will be levied on the net HDFC Bank Cards Division, PO Box No 8654,
payable amount i.e., ₹10,000 - ₹200 = ₹9,800 Door No 94 SP, Estate Bus Stand, Wavin Main
Scenario 2: Cardmember opts for SI facility on Road, Mogappair West, Chennai 600058.
Total Amount Due (TAD) and the SI amount is vi. Toll free number, email-id, and dedicated
₹10,000. If partial payment is received for telephone number for SMS for customer care
example, ₹200 prior to the payment due date and services, contact details of Grievance
subsequently standing instruction facility fails, Redressal Official: The Cardmember can
payment return fee will be levied on the net contact HDFC Bank Credit Cards for making any
payable amount i.e., ₹10,000 - ₹200 = ₹9,800 enquiries or for any grievance redressal through:
e) NEFT / RTGS / IMPS: Customer can also
• Call centres: 1800 1600 / 1800 2600 within
make payment through NEFT / RTGS fund
India / +91 22 6160 6160 from outside India
transfer mode from other bank account (use
IFSC code HDFC0000128) or use the VISA • Infinia / Infinia (Metal Edition) / Diners Black
Money transfer facility / IMPS. Metal Edition/ Diners Black customers:
f) Bill Desk: In case the Cardmember does not Please visit https://www.hdfcbank.com/Infinia
have an HDFC Bank account, cardmember can for 24 hours dedicated customer care number
make the Payment through Bill Desk facility using • BizBlack Metal Card Customers:
other bank account.
Call Centre - 1800 266 3310
g) Cheque / Demand Draft: By dropping the
payment instrument (Cheque or draft) into any of Concierge - 1800 118 887
the HDFC Bank Credit Card drop boxes placed • Marriott Bonvoy HDFC Bank Customers:
in the HDFC Bank branches and ATMs. The 1800 309 3100 For dedicated concierge
Cheque Draft should be made payable to HDFC services (9am – 9pm).
Bank Card Number xxxx xxxx xxxx xxxx. Kindly • Mail: HDFC Bank Cards Division, PO Box No
ensure that the cheque/draft is deposited at least 8654, Door No 94 SP, Estate Bus Stand, Wavin
3 working days before due date in case of HDFC Main Road, Mogappair West, Chennai 600058.
Bank cheque and 5 working days before due date
for Non-HDFC Bank cheque. • email: customerservices.cards@hdfcbank.com
h) Cash Payment: Through Cash Payments at • Grievance Redressal Official: 044 6108 4900
the bank branches. between 09:30 AM to 05:30 PM Monday to
i) Visa Money Transfer only for Visa Card holders Friday.
SECTION II: OTHER MITC
iv. Billing disputes resolution: All the Contents
of the statement will be deemed to be correct and
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D) Default and Circumstances all monies belonging to the Cardmember and/or
i. Procedure including notice period for Add- on Cardmember held in any account or in
reporting a cardholder as defaulter: Grace custody of the bank. During settlement of
days of 3 days is allowed from the payment due redemption, in case available Reward Points
date on credit card accounts, where payments balance is lesser than Points required for the
are not overdue. The payment due date as transaction, the bank reserves rights to debit the
mentioned on the credit card statement is the differential amount on the Customers
date by which clear funds must be credited to the Card/Account.
credit card, however 3 grace days are provided iv. Recovery of dues in case of death /
to accommodate for processing time of permanent incapacitance of cardholder
payments. The Bank shall report a credit card The death or incapacity of Cardmember including
account as 'past due' to credit information insolvency, dissolution, bankruptcy or winding
companies (CICs) and levy late payment charges up, shall automatically result in cancellation of the
when a credit card account remains 'past due' for card issued to the Cardmember as well as any
more than 3 days. The number of 'days past due' Add-on Cardmembers. The card would also be
and late payment charges shall, however, be liable to be suspended on instructions from any
computed from the payment due date mentioned Government or Regulatory body. On cancellation
in the credit card statement. or suspension of the card, all amounts
In the event of default, the Cardmember will be outstanding on the card account shall be deemed
sent reminders from time to time for settlement of to have become due immediately.
any outstanding on the card account, by post, Notwithstanding the Cardmember’s obligation to
fax, telephone, e-mail, SMS messaging and/ or pay all outstanding amounts forthwith, Bank shall
engaging third parties to remind, follow up and be entitled to recover the same in accordance
collect dues. Any third party so appointed, shall with the relevant laws in force.
adhere fully to the code of conduct on debt
collection. v. Available insurance cover, if any, for
In case the cardholder fails to make payment of cardholder and date of activation of policy
either the Minimum Amount Due or the total including nomination details
amount due, under each monthly billing Select Credit Card variants have a
statement, the bank shall place a temporary complimentary insurance cover on the Card. The
block on the card and notify the customer of such policy coverage starts from the date of the Credit
non-payment and its intention to report the Card set up. For information on updating
cardholder as defaulter to the Credit Information nominee details and terms and conditions,
Companies (CIC) in case the cardholder fails to please refer to usage guide.
pay the Minimum Amount Due or the total
E) Termination / Revocation of Card
amount due within 7 (seven) days.
Membership
ii. Procedure for withdrawal of default report i. Procedure for surrender / closure of card
and the period within which the default report by cardholder: I/ We understand that the usage
would be withdrawn after settlement of dues of the HDFC Bank International Credit Card(s)
In case the cardholder makes the payment of shall be strictly in accordance with exchange
either the Minimum Amount Due or the total control regulations, law of the land or of the
amount due after the expiry of 7 (seven) days’ Regulatory authorities as applicable from time to
notice period, the Bank shall update the status time, the card will not be used for transactions
within 30 (thirty) days from the date of settlement involving Forex trading, lottery, betting, gambling,
of dues. In case a transaction is disputed by dating, Bitcoins, Virtual currency which I/We
customer, a temporary credit equivalent to the undertake as my/our responsibilities to keep
amount disputed by customer will be provided to myself/ourself updated of and in the event of any
the Credit Card account of the customer. failure to do so , I/We will be liable for action
iii. Recovery procedure in case of default under the Foreign exchange management act
In case of default, upon a demand made by the 1999 or its statutory modifications or re-
bank, if the balance amount due on the card is enhancement thereof.
not repaid within the prescribed time; bank shall ii. Link provided exclusively for the above on
have a right of lien and set-off without notice on the website
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In case any customer wishes to close / surrender Bank shall intimate the cardholder about non-
the card – the customer may place the request usage or non-activation of the card and request
through below channels. the cardholder to activate or start using the card
Channels Path / Contact details within 7 (seven) days from the date of such
intimation. If the cardholder does not start using
www.hdfcbank.com > Log in > the card within a period of 7 (seven) days, the
Credit Cards > Card Control > card account shall be closed by the Bank.
MyCards
Services > Other Action > Card
In case the Bank notices unusual and abnormal
Closure
transaction patterns in the use of the Card, the
Visit www.hdfcbank.com > Bank will try to establish contact with the
EVA Click on EVA icon > Type customer on the registered phone number of the
Closure of Credit Card. customer available on its records to verify the
Branch Simply visit branch and speak bonafideness of the card transaction. Failure on
Banking to our staff the part of the Bank to establish contact with the
customer, the Bank may restrict/terminate the
use of the Card without any further notice, if the
iii. Contact details for the cardholder to Bank reasonably believes it necessary for the
initiate closure / hotlisting – email-id, sake of the Cardholder and for security reasons
dedicated telephone number for SMS, IVRS HDFC Bank can suspend the facility on the Credit
Card, if the Cardmember defaults on payment
due or exceeds the credit limit extended. The
Credit Card must not be used after the
Path / Contact details Agreement has ended or if the card account is
Channels
suspended.
Phone 1800 1600 \ 1800 2600 With a view to ensure that the Credit Card is
Banking/ IVR (accessible across India) being used as per the regulatory guidelines,
Phone Banking: Terms and Conditions and applicable policies of
BizBlack Metal 1800 266 3310 the Bank, Bank shall have a right to run periodic
Card customer checks on the Credit Card usage to identify
70700 22222 > Type Close whether there is excessive utilization of credit
WhatsApp limit beyond the sanctioned limit in one statement
Credit Card > Option will be
Banking cycle, unusual or excessive utilization at few
displayed for hotlisting
Write us at select merchants, possible collusion with
Email customerservices.cards@hdfc merchant and/or usage towards non-personal/
bank.com business related requirements, over-use/ misuse
of features/ offers/ programs towards
Once the request is raised through above
accumulation of undue reward points/ cash back
channels, no transaction can be made through
/ other benefits amongst others. Based on the
the card from immediate effect as the same will
usage patterns, if any of these is suspected by
be blocked.
the Bank, Bank may take restrictive action on the
Any transactions incurred by the Cardmember Credit Card. Such action can be with immediate
prior to the closure of card, and which is effect and may include but not be limited to
presented / claimed at a later point by the withdrawal of features/ benefits as well as
merchant shall be billed to the Cardmember for complete termination of the Credit Card. If any
effecting necessary payments towards such such action is taken by the Bank onus will be on
transactions. The Credit Card will accept credit/ customer to provide satisfactory proof of bona
Payments in the Credit Card account post the fide usage to reinstate the Credit Card and
card closure. The Cardmember shall be is attached features/ benefits as may be deemed fit
obligated to pay for any transactions which were by the Bank. Bank's decision in this regard shall
incurred prior to the closure date of the card and be final and binding on the customers.
the Bank shall report these outstanding
In such a situation, the Cardmember must
payments of the Cardmember to CICs, if unpaid.
(subject to any default or other notice required by
If a credit card has not been activated or used law) immediately pay HDFC Bank the total
within 30 (thirty) days of card open date., the outstanding balance on the Account. This
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includes all amounts due to HDFC Bank under Phone 1800 1600 / 1800 2600
the Agreement, including all transactions and Banking / (accessible across India)
other amounts not yet charged to the Account. IVR
The card will not be considered as closed until Phone 1800 266 3310
the Cardmember has paid all such due amounts Banking:
New Variant will be issued when a customer BizBlack
request for a reissue of Hot-listed Phased Metal Card
out/Actively not sourced cards. We will be customer
offering a currently active variant in place of the WhatsApp 70700 22222 > Type Hotlist
phased-out card. Please note that when an Add- Banking Card > Option will be
On request is received from a customer who is displayed for hotlisting
using a phased-out card, then the Add-On SMS SMS “Block CC ****” on
request will be accepted, but the customer will 7308080808
receive a new market active Primary and Add-On **** last 4 digits of card number
card in place of the old variant. A) The Cardmember must notify the 24-Hour Call
iv. Procedure for closure of card account if Center immediately if the Primary Card or any
the card has not been used for more than one Additional credit card is misplaced, lost, stolen,
year mutilated, not received when due or if he/she
Please note that if a credit card has not been suspects that the Credit Card is being used
used for a continuous period of 1 (one) year, the without Cardmember's permission. Once a card
Bank will intimate the cardholder about non- is reported lost, it should not, under any
usage of the card and request the cardholder to circumstance be used if found by the
start using the card within 30 (thirty) days from Cardmember subsequently. As the Add-On card
the date of such intimation. If either no reply is is an extended facility given on the Primary Card
received from the cardholder or the cardholder Account, the Add-on card is rendered invalid
does not start using the card within a period of 30 when the primary card is reported lost. Similarly,
(thirty) days, the card account shall be closed by if the Add-on card is reported lost, the primary
the Bank, subject to payment of all dues by the Card Account and other Add-on cards will be
cardholder. invalidated from usage.
F) Loss/ Theft/ Misuse of Card B) The Bank is not liable or responsible for any
type of transaction (Online/Physical/Contactless
i. Procedure to be followed in case of loss/
(Tap and Pay or Wifi/Others) transaction incurred
theft/ misuse of card-mode of intimation to
on the card account prior to time of reporting of
card-issuer: In case of loss / theft / misuse of the
the loss of the card, and the Cardmember will be
card, customer can immediately hotlist / block the
wholly liable for the same. Card swipe/online e-
card by raising a request through below channels
commerce transactions may get processed by
Channels Path / Contact details merchants without PIN / additional authentication
Net Banking www.hdfcbank.com > Log in > like OTP, when it is initiated on merchants
Credit Cards > Select the Card located outside India as it may not be a mandate
from Your Credit Cards > in those countries. Cardmember is wholly liable
Block for all transactions prior to reporting of loss of the
Mobile Mobile banking home page > card. After the receipt of proper notification of the
Banking Pay > Credit Cards > Select loss by the bank, the Cardmember's subsequent
the Card from Your Credit liability is zero. In addition to notifying HDFC
Cards > Block Bank about the loss or theft of the card, the
MyCards - https://mycards.hdfcbank.com Cardmember must report any theft of cards to the
PWA > enter registered mobile#> Police and lodge a Police Complaint and provide
Card control > Services > a copy of Police complaint to the Bank.
Security > Hotlist C) The Cardmember will be liable for all losses in
EVA Visit www.hdfcbank.com > case of misuse of the card by someone who
Click on EVA icon > Credit obtained the PIN or the card or OTP with or
Card Service > Block Card without the consent of Cardmember or an
Additional Cardmember. If the Cardmember has
acted fraudulently the Cardmember will be liable
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for all losses. If the Cardmember acts without Unauthorised Electronic Banking
reasonable care, the Cardmember may be liable Transactions’ as updated from time to time:
for all losses incurred. In case of loss/ theft/ misuse of card, the Bank
D) The Cardholder is under obligation to take all shall be guided by the ‘Customer Protection
appropriate steps to keep the card (including the Policy’ updated on the website of the Bank which
add-on card/s) safe and not to record the PIN, has been formulated based on the RBI circular
OneTime Password (OTP) or any other on Customer Protection – Limiting Liability of
token/code issued from time to time, in any form Customers in Unauthorised Electronic Banking
that would be retrievable or otherwise accessible Transactions’ as updated from time to time.
to any third party if access is gained to such a (RBI Circular - ref. DBR. No. Leg.BC.78/
record, either honestly or dishonestly. 09.07.2005/2017-18 dated July 6, 2017)
E) HDFC Bank may, without referring to the Please Note you can refer the Customer
Cardmember or any additional Protection Policy Note by visiting
Cardmember, give the police or other relevant www.hdfcbank.com > Useful Links > Our
authorities any information that HDFC Bank Corporate Commitments > Customer
consider relevant about the loss, theft, misuse of Compensation Policy.
a Card or PIN. G) Grievance Redressal and Compensation
F) An optional insurance product may be availed Framework
of by the card members, at his/her own i. Grievance redressal and escalation
discretion, to cover the liability arising in the event process:
of any fraudulent transactions on the Credit Card. First level touch points: Queries / Feedback /
For further details and terms and conditions of Complaints. The customer can reach out to the
such Insurance cover, kindly contact our following channels:
representative of the Bank.
• Online Dispute Resolution
G) HDFC Bank Contactless Cards allows you to • Call us
pay with a simple tap. To make a transaction of
₹5,000 or less, just tap to pay with your • Visit us
contactless card and you won't need to sign or • Write to us
enter any PIN. Contactless transactions are as • Email us
secured as any chip or PIN based transactions. • Report unauthorised e-transactions
The Bank is not liable or responsible for any (Transactions not done by you)
transactions incurred on the Card Account prior • Chat with us
to time of reporting or delay in reporting of the
• Block / Unblock credit card
loss or misuse of the card and the Card member
will be wholly liable for the same. Terms and • Check your credit card outstanding amount
Conditions mentioned in the card member • Credit cards mis-selling or harassment
agreement is applicable for all contact-less cards related complaints
and contact-less transactions. Second level touch points: If you have not
received a satisfactory response for your queries
ii. Web-site link, phone banking, SMS, e-mail,
with other channels. Please write to Mrs. Deepa
IVR, a dedicated toll-free helpline, reporting to
Balakrishnan (Grievance Redressal Officer). The
nearest branch, etc. for reporting
Cardmember can contact HDFC Bank Credit
unauthorised transactions and initiating
Cards for making any enquiries or for any
blocking of card
grievance redressal through:
If customer suspects any unauthorised

• Call Centres: 1800 1600 / 1800 2600 If you are
transaction, customer should inform the bank
not in India: +91 22 61606160
through channels mentioned in Section E(ii) &
E(iii) for blocking of card to avoid further • Call Centre (BizBlack Metal Card): 1800 266
unauthorised transaction or misuse. 3310
iii. Liability of cardholder in case of (i) above • Post: HDFC Bank Cards Division, PO Box No
in terms of RBI circular ref. 8654, Door No 94 SP, Estate Bus Stand, Wavin
DBR.No.Leg.BC.78/09.07.2005/2017-18 dated Main Road, Mogappair West, Chennai 600058
July 6, 2017 on ‘Customer Protection – • Email:customerservices.cards@hdfcbank.com
Limiting Liability of Customers in
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• Grievance Redressal Officer: Reach us on iv. Contact particulars of card-issuer - 24-
phone 04461084900 between 09.30 a.m. to hour call centres, email-ids, helpline, other
05.30 p.m. Monday to Friday important telephone numbers: The
Please note that the mechanism and timelines of Cardmember can contact HDFC Bank Credit
Grievance Redressal Policy is available on the Cards by:
website – www.hdfcbank.com and the same can • Visit www.hdfcbank.com to know our 24 hours
be accessed by following the path – Our call centre number
Corporate Commitment -> Citizens Charter • Infinia / Infinia (Metal Edition) / Diners Black
-> Grievance Redressal Metal Edition/ Diners Black customers
ii. Timeline for redressal of grievances: https://www.hdfcbank.com/Infinia for 24 hours
Customer Grievance will be addressed within a dedicated customer care number
period of 30 days, if your issue still remains • Marriott Bonvoy HDFC Bank Customers:
unresolved or if you have not received response 1800 309 3100 For dedicated concierge
within 30 days of lodging a complaint, you may services (9am – 9pm).
approach the Banking Ombudsman appointed by • BizBlack Metal Card Customers:
the Reserve Bank of India. Phonebanking number - 1800 266 3310
iii. Compensation framework for Concierge number - 1800 118 887
unsuccessful / failed transactions, delay in • Post - HDFC Bank Cards Division, PO Box No
redressal of grievance, delay in closing of 8654, Door No 94 SP, Estate Bus Stand, Wavin
account / blocking of lost or stolen cards, Main Road, Mogappair West, Chennai 600058
etc.: In case of unsuccessful transaction / failure, • email: customerservices.cards@hdfcbank.com
as per Harmonisation of TAT, the Bank will H) Disclosure
reverse blocked amount within 5 days. In case if The Cardmember acknowledges that as per
the merchant claims such transaction, the regular existing business practices, the Bank can
dispute process will be followed as per franchise disclose from time to time any information
guidelines which is covered in the compensation relating to the Credit Card(s), to any credit bureau
policy. (Existing or Future) The Credit Information
The timeline is specified and updated in the
Companies are an initiative of the Government of
compensation policy displayed on the bank India and Reserve Bank of India to improve the
website under Our Corporate Commitment > functionality and stability of the financial system.
Citizens Charter > Customer Compensation All banks and financial institutions participating in
Policy > Credit Cards where it is established that this initiative are required to share customer data
the Bank had issued and activated a credit card with Credit Information Companies and this
without written consent of the recipient, the Bank information is being provided in the terms of the
would reverse the charges immediately and also Credit Information Companies Regulation Act,
pay a penalty without demur to the recipient 2005. In view of this we wish to inform the
amounting to twice the value of charges reversed Cardmember that the bank can disclose any
in this regard. Operation of credit account shall information relating to credit card(s) default by
be in accordance with HDFC Bank credit card the customer to the Credit Information
terms and conditions. Transactions reported as Companies to any other credit bureau (Existing
erroneous by customers, which require specific
and Future) in case the card is overdue, with due
reference to a merchant establishment will be intimation to the cardholder. The Bank hereby
handled as per chargeback rules laid down by informs the Cardmember that fresh/ update on
card networks (VISA / MasterCard / Diners / cardholder’s data on receipt of payment towards
RuPay). The Bank will provide explanation and, overdue card accounts will reflect in CIBIL / other
if necessary, documentary evidence to the credit bureaus within a period of 30 (Thirty) days
customer within a maximum period of sixty days. from the date of receipt of payment by the bank.
Failure on the part of the card-issuers to We also wish to inform the Cardmember that the
complete the process of closure of credit card bank will, at its own discretion, record specific
within seven working days shall result in a conversations between the Cardmember and the
penalty of ₹500 per day of delay payable to the representative of the Bank, in cases of grievance-
customer, till the closure of credit card, provided related conversation or payments-recovery-
there is no outstanding in the credit card account.
Table of Content
related conversations or any other The reward points awarded or credited on the
conversations, that the Bank may deem fit. Marriott Bonvoy HDFC Bank Credit Card shall be
I) Reward Points and Cashpoints in the form of Marriott Bonvoy Points, which shall
Reward Points will be earned for transaction be calculated as a percentage of the spends. The
amounts in multiples of ₹150, residual amounts reward points are not static and may be subject
or transactions below ₹150 will not earn Reward to special offers, discounts, and benefits as
Points. For Silver cards and Freedom Plus applicable, from time to time. For further details
Cards, Reward Points are earned on of the reward points awarded or credited on the
transactions amounts in multiple of ₹200,
Marriott Bonvoy HDFC Bank Credit Card please
residual amounts or transactions below ₹200 will
not earn Reward Points. For IRCTC HDFC Bank see the terms and conditions of the Marriott
Credit Card Reward Points are earned on Bonvoy HDFC Bank Credit Card available at
transaction amounts in multiple of ₹100, residual product page on
amount or transaction below ₹100 will not earn www.hdfcbank.com/personal/pay/cards/credit-
Reward Points. For BizFirst Credit Card, cards, and the terms and conditions of the
CashPoints are earned on transaction amounts Marriott Bonvoy Program available at
in multiples of ₹100, residual amount or https://www.marriott.com/loyalty/terms/default.m
transaction below ₹100 will not earn CashPoints i
Customers can earn cashback through a)
cashback offers and b) redemption of reward The reward points awarded or credited on the
points/CashPoints towards cashback. Tata Neu Plus/Infinity HDFC Bank Credit Card
Cashback credits will not be considered as shall be in the form of Tata NeuCoins, which shall
payment for the last statement. Customers need be calculated as a percentage of the spends. The
to effect payment towards the previous statement reward points are not static and may be subject
outstanding. to special offers, discounts, and benefits as
Cashback amount credited to the card account applicable, from time to time. For further details
will be adjusted towards the next statement of the reward points Tata Neu Plus/Infinity HDFC
balance. Bank Credit Card please see the terms and
Bank shall exercise due care on its part in due conditions of the Tata Neu Plus/Infinity HDFC
course of issuance of card PINs / Codes & and Bank Credit Card available at product page on
the Bank ensures to share any confidential data www.hdfcbank.com/personal/pay/cards/credit-
of the customer/ cardholder only with the said cards, and the terms and conditions of the Tata
customer/ Cardholder. Neu Loyalty Program available at
The cashback awarded or credited on the
www.tatadigital.com/terms-and-conditions
Swiggy HDFC Bank Credit Card shall be in the
form of Swiggy Money available on Swiggy app, Credit Card purchases done via UPI mode will
which shall be calculated as a percentage of the earn reward points upto a maximum of 500 points
spends with capping per calendar month. For in a calendar month. For details, refer Bank’s
further details of cashback earned on Swiggy website
HDFC Bank Credit Card please see the terms a. Reward Point Validity: Reward
and conditions available at Swiggy HDFC Bank Points/CashPoints are valid only for 2 years from
Credit Card product page on the date of accumulation. e.g.: - if you have
www.swiggy.com, received Reward Points in the month of May
2015, then the same will expire in May 2017,
Note – For statements generated post 21st

June’24, cashback earned using Swiggy HDFC except for Infinia / Infinia (Metal Edition)/ Diners
Bank Credit Card will be credited against Black Metal Edition/ Diners Black Card/ H.O.G
outstanding balance in card statement. However, Diners Club card/ BizBlack Metal Card for which
Swiggy Money earned for statements generated reward points are valid for 3 years, and Easy EMI
prior to 21st June’24 will be redeemable on cards on which cash points are valid for 1 year.
Swiggy app.Swiggy One Membership shall be Important notice for Customers who have been
governed by terms and conditions available at card members on or before 30th June 2015:
https://www.swiggy.com/terms-and-conditions. W.e.f. 18th March 2020, when you receive a new
credit card due to upgrade/migration,
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replacement, renewal, or re-issuance, etc, the For Marriott Bonvoy HDFC Bank Credit, the
reward points already accumulated earlier, will Marriott Bonvoy Points accrued will not expire as
have limited validity between 1 to 3 years from long as there is point earning or Point redemption
the date of transfer, depending on the card activity at least once every 24 months in your
variant. Marriott Bonvoy Member Account
• For EasyEMl cards, the Cash points accrued Validity of the Tata Neu Coins earned on the Tata
earlier will be valid for 1 year from the date of card Neu Plus/Infinity HDFC Bank Credit Card shall be
upgrade / migration, replacement, renewal, or re- as per the terms and conditions of the Tata Neu
issuance. Plus/ Infinity HDFC Bank Credit Card available
• For Infinia/Infinia (Metal Edition)/ Diners Black onwww.hdfcbank.com/personal/pay/cards/credit
Metal Edition/ Diners Black/ H.O.G Diners Club cards, and the terms and conditions of the Tata
card/ BizBlack Metal Cards, the Reward points Neu Loyalty Program available at
will be valid for 3 years from the date of card www.tatadigital.com/terms-and-conditions
upgrade/migration, replacement, renewal or re- b. EasyEmi and e-wallet loading transaction will
issuance, not accrue Reward Points
• For all other card variants, the Reward c. Reward Points/CashPoints accrued will be
points/Cash points accrued (as per feature), will reversed if a retail transaction is converted into
be valid for 2 years from the date of card SmartEMI.
upgrade/migration, replacement, renewal, or re- d. W.e.f. 20th Dec 2019, Reward Points accrued
issuance, for insurance transactions will have a maximum
e.g., Customer was issued a Regalia First credit cap of 5000 per day for Infinia, Infinia (Metal
card on Feb’14. His/her card which has Edition), Diners Black Metal Edition, Diners Black
accumulated 50,000 reward points is being cards, H.O.G Diners Club & BizBlack Metal Card
replaced (due to lost card, renewal etc) in and 2000 per day for all other credit cards.
May’20. Post replacement, his/her reward points e. For Marriott Bonvoy HDFC Bank Credit Card,
balance of 50,000 will now have a validity of 2 insurance transactions will have no capping on
years from the date of transfer i.e., these points Marriott Bonvoy Points accrual.
would expire on May’22 if not utilized. f. With effect from 1st Jan 2023, Reward Points
For all future Reward points/Cash points that will redemption for flights & hotels bookings are
be accrued after 18th Mar’20, the above validity capped per calendar month at 1,50,000 reward
norms will be applicable as per the card variant. points for Infinia, 75,000 reward points for Diners
Customers* who have received their upgraded, Black Metal Edition, Diners Black, H.O.G Diners
replaced, renewal or re-issued cards before 18th Club and 50,000 reward points for all other cards.
Mar 2020 and have also been a card member* g. With effect from 1st October 2024, Reward
on or before 30th June 2015: then their accrued Points/CashPoint redemption for Tanishq
reward/cash points will continue to be valid till the vouchers are capped to 50,000 reward
date of the next card upgrade/migration, points/CashPoint per calendar quarter for Infinia
replacement, renewal, or re-issuance. Post cards.
which the reward/cash points will have limited h. With effect from 1st Feb 2023, Reward Points
validity as per card variants explained above. redemption for CashBack redemption are
Validity of Swiggy Money earned on Swiggy capped per calendar month to 3000 rewards
HDFC Bank Credit Card shall be as per the terms points for Millennia, Easy Emi millennia, Bharat,
and conditions on Swiggy app www.swiggy.com. Pharmeasy and Paytm cards and 50,000 reward
Swiggy Money will expire post 1 year of earning points/CashPoints for all other cards.
the cashback. i. With effect from 1st Feb 2023, cardmembers
Note – For statements generated post 21st can redeem upto 70% of product/Voucher value
June’24, cashback earned using Swiggy HDFC through Reward Points/CashPoints on select
Bank Credit Card will be credited against vouchers/products and pay the remaining
outstanding balance in card statement. However, amount via Credit card. This is not applicable for
Swiggy Money earned for statements generated Infinia, Diners Black Metal Edition, Diners Black,
prior to 21st June’24 will be redeemable on H.O.G Diners Club & BizBlack Metal Cards.
Swiggy app. j. With effect from 1st Jan 2023,
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• Rent payments will not earn Reward the product feature will continue to be
Points/CashPoints on all the cards. applicable.
• Government related transactions will not earn n. Tata NeuCoins accrued shall be utilizable in
Reward Points/CashPoints on all the cards accordance with the terms and conditions of the
except BizBlack Metal Card, BizPower, Tata Neu Plus/ Infinity HDFC Bank Credit Card
BizGrow, BizFirst, GIGA Business, Business available at product page on
Regalia, Business Regalia first, Business www.hdfcbank.com/personal/pay/cards/credit-
Money back, CSC small business moneyback, cards, and the terms and conditions of the Tata
Paytm Business, Flipkart Business, Retailio, Neu Loyalty Program available at
Best Price Save Smart, Best Price Save Max www.tatadigital.com/terms-and-conditions.
and Pinelabs o. If the Credit Card is not used for more than
• Education related transactions will not earn 365 days, Reward Points/CashPoints accrued
Reward Points/CashPoints on BizBlack Metal will be nullified.
Card, BizPower, BizGrow, BizFirst, GIGA p. The Bank reserves the right to cancel or
Business, Business Regalia, Business suspend Reward Points/CashPoints accrued on
Regalia first, Business Money back, CSC the Credit Card if it is in arrears, restructured,
small business moneyback, Paytm Business, suspension or default or if the Card Account is or
Flipkart Business, Retailio, Best Price Save is reasonably suspected to be operated
Smart, Best Price Save Max, Swiggy HDFC fraudulently. Reward Points/CashPoints earned
Bank Credit Card and Pinelabs and with effect but not redeemed at the time of death of the
from 1st September 2024, Education Cardmember shall be forfeited.
payments made through third-party apps like
(but not limited to) CRED, Cheq, MobiKwik, q. When the card member receives a merchant
etc. will not earn Reward Points on all other refund for a transaction incurred earlier on the
cards. card it will be credited to the card account upon
receipt. If the said refund amount is greater than
k. With effect from 1st January 2023, Reward the last statemented balance / billed outstanding,
Points earned on Grocery transactions will be then the excess amount post adjustment against
capped per month to: last statement balance / billed outstanding will be
• 2000 Reward Points for Infinia, Diners Black refunded to your account, provided the said
Metal Edition, Diners Black, H.O.G Diners merchant refund had originated from a
Club, Regalia, Regalia Gold, Regalia first, transaction incurred prior to the last statement
BizBlack Metal Card, BizPower, Business date. If you have not furnished your account
Regalia, Business Regalia first, Diners number for such credits, kindly call to
Privilege, Diners Premium, Harley-Davidson phonebanking to issue DD or visit our nearest
Diners Club, Diners Clubmiles, Tata Neu branch for updating the account number.
Infinity cards, Marriott Bonvoy HDFC Bank If the merchant refund received pertains to a
Credit Card and, recent transaction incurred post the last
• 1000 reward points for the rest of the cards statement date, then the refund received will be
l. With effect from 1st Apr 2023, reward points credited to card account and adjusted against the
earned on Grocery transactions will be capped to original transaction.
2000 per month for 6E Rewards XL-Indigo HDFC
Such credits posted to the Card Account
Bank Credit Cards. including but not limited to those arising from
m. With effect from 1st September 2024, returned goods or services or cancelled
• Reward Points earned on Utility transactions transactions, the Reward Points or cashpoints
will be capped at 2000 Reward Points per accrued as per product feature will be reduced /
calendar month. reversed / adjusted.
• Reward Points earned on Telecom In case of cancellation of E vouchers that were
transactions will be capped at 2000 Reward availed by redeeming reward points/CashPoints,
Points per calendar month. the restoration of reward points/CashPoints, if
Please note: For Millennia, UPI, BIZ UPI, allowed at the discretion of the Bank, would be
Swiggy, BIZ First, Paytm, Paytm Business, allowed at same rate at which the E vouchers
Easy EMI Millennia, Best Price Save Smart were redeemed.
and Bharat credit cards, the capping as per
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r. For flight and hotel bookings, Credit Card offered by HDFC Bank will be invalid & debited in
members can redeem up to a maximum of 70% 120 days of posting.
of the booking value through Reward w. For Closed Cards:
Points/CashPoints. Rest of the transaction • Reward points will be available for
amount will have to be paid via the same Credit redemption only for 30 days from the date of
Card limit. This applies to Infinia, Infinia (Metal card closure. Points will get lapsed post 30
Edition), Diners Black Metal Edition, Diners Black days of card closure.
cards, H.O.G Diners Club, BizBlack Metal Card,
• Reward Points redemption is allowed only
BizPower, BizGrow, BizFirst, GIGA Business
towards products/vouchers.
w.e.f. 25th July 2020. This is applicable to retail
and business card variants of Regalia, Regalia • Cashback redemptions are not allowed on
First, Regalia Gold and other Diners card variants closed cards.
(ClubMiles, Rewardz, Privilege, Premium, x. Fair Usage Policy as of Oct’23:
Harley-Davidson Diners Club), since 25th Nov • The maximum reward points that can be
2019. This condition applies for transactions earned in a statement cycle for Infinia/infinia
done on HDFC Bank Smartbuy or the dedicated Metal is 2,00,000.
website portals of the bank for the respective • The maximum reward points that can be
card variants. earned in a statement cycle for Diners Black
s. For flight and hotel bookings, Credit Card Metal Edition, Diners Black, H.O.G Diners
members can redeem up to a maximum of 50% Club Card is 75,000.
of booking value through Reward • The maximum reward points that can be
Points/CashPoints. Rest of the transaction earned in a statement cycle for Regalia Gold,
amount will have to be paid via the same Credit
Regalia, Business Regalia, Diners Privilege,
Card limit. This condition applies to all cards
other than those mentioned in above point (i) The Diners ClubMiles, Diners Premium and
cards are grouped as Regular, Cashback, Harley-Davidson Diners Club Card is 50,000.
Premium,Premium Travel, Professional, Co- • The maximum reward points that can be
branded and Business cards on the bank's earned in a statement cycle for Regalia First,
website.This condition applies for transactions Business Regalia First is 25,000.
done on HDFC Bank Smartbuy. This is in effect • The maximum reward points that can be
from 10th June 2019. (The limit mentioned under earned in a statement cycle for Money back,
point (p) and (q) above do not apply to the Money back plus, Diners Rewards, Freedom
Marriott Bonvoy Points. Please refer to the terms Card, Business Moneyback is 15,000.
and conditions of the Marriott Bonvoy Program • The maximum reward points that can be
available at earned in a statement cycle for Tata Neu
https://www.marriott.com/loyalty/terms/default.mi
Infinity* is 50,000.
t. If the Credit card is blocked due to hot listing • The maximum reward points that can be
i.e. lost, stolen, etc (or) Card is Returned i.e. not earned in a statement cycle for Times
delivered due to address change, etc (or) Platinum,Times Titanium, Tata Neu
resident card holder holding a Non-resident Plus*,IOCL,IRCTC*,Retailo, Medvol,
account (or) de-activation of card till card holder Pharmeasy, Pinelabs, Equitas Excite,
authorization and is not re-activated within 6 Equitas Elegance is 25,000.
months from block placement - For such cases • The Maximum reward points that can be
Reward Points accrued in the card will be earned in a statement cycle for SOLITAIRE,
nullified. BEST PRICE SAVE MAX WALMART,

u. Customers can earn cashback through TEACHERS, DOCTORS, SIGNATURE,
redemption of reward points/CashPoints towards VALUE PLUS, GOLD, JET, Corporate
cashback. Premium, SNAP DEAL, BUSINESS
Cashback credits will not be considered as PLATINUM, Harley-Davidson Diners Club,
payment for the last statement. Customers need Privilege, SILVER, TITANIUM, ALL MILES,
to effect payment towards the previous statement MARUTI, BUSINESS FREEDOM,
outstanding. BUSINESS GURANTEE is 15,000.
v. W.e.f Jan’23 Reward Points earned through • The maximum reward points that can be
transaction having Instant Discount / Cashback earned in a statement cycle for BizBlack
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Metal Card is 1,50,000, BizPower is 60,000, Biz Power: two complimentary domestic lounge
BizGrow is 15,000, BizFirst is 15,000 and access every calendar quarter, additional two
GIGA Business is 15,000 complimentary domestic lounge access
(excluding first quarter of card issuance) on min
For Flipkart cards, the maximum cashback spends of Rs.75,000 in previous calendar quarter
that can be earned under "1% cash back L) Goods and Services Tax (GST): Applicable
category" is Rs.25,000 per month. on all Fees, Interest, and other Charges. The
applicable GST would be dependent on place of
(*) applicable only on the spend categories provision (POP) and place of supply (POS). If
that does not have an existing Fair Usage POP and POS are in the same state then
Policy applicable GST would be CGST and SGST /
UTGST else, IGST. GST For FEE & Charges /
J) Other Important Information Interest transactions Billed on statement date will
a) HDFC Bank UPI RuPay/ UPI RuPay Biz reflect in next month statement. GST levied will
Credit Card: No physical Credit Card will be not be reversed on Any dispute on Fee &
provided for customers who were issued with Charges / interest.
HDFC Bank UPI RuPay/ UPI RuPay Biz Credit M) TDS on withdrawals above Rs 1 crore:
Card and it will be a virtual only card. The virtual TDS@2% is applicable on aggregate cash
card details will be available in the MyCards withdrawals exceeding Rs 1 Cr from accounts
platform. Customers can call on the IVR number and cards, in a FY. Visit www.hdfcbank.com for
(1860 266 0333) to set the PIN of their virtual details.
card. In line with RBI mandate, basis the nature and
K) Lounge Access purpose of the transactions carried out on your
Priority Pass - Charge of $27 + taxes, will be credit card, customers are advised not to make
applicable on all the lounge visits exceeding the any payments to the credit card through FCRA
complimentary limit. accounts. In case, if any payments are observed
Infinia, Infinia (Metal Edition): Complimentary through these accounts, customer may receive a
priority pass membership for Primary and add-on notice from the Ministry of Home Affairs seeking
card holders with unlimited lounge access for explanation for such payments.
priority pass card holder. Please select APR calculator from Important
document tab in the below link:
Diners Club Credit Card - All visits exceeding the
https://www.hdfcbank.com/personal/pay/cards/c
complimentary limit will be charged at the
redit-cards/membership-kit
prevailing lounge rate inclusive of taxes. Card
validation charges for the lounge will be levied N) Most Important Terms and Conditions in
and not reversed. Regional Languages
Please ensure the safety of your Priority Pass to Please Visit www.hdfcbank.com for information
avoid misuse. The priority pass is not on MITC in regional languages, Options available
transferable. Bank has the right to withdraw the 1) Hindi 2) Kannada 3) Malayalam 4) Telugu 5)
Priority Pass membership, or any other benefit Tamil 6) Bengali 7) Marathi 8) Gujarati 9) Punjabi
associated with your credit card if your card is 10) Oriya 11) Assamese
closed or remains inactive for more than 90 days. The Cardmember hereby acknowledges that the
These charges will be billed on your subsequent Most Important Terms and Conditions available
statement within 90 days of date of visit and this in regional languages at www.hdfcbank.com is
transaction will not accrue Reward Points.
the representative text of the English version of

Currency conversion rate is applicable as on the the Most Important Terms and Conditions.
date of settlement. The Cardmember agrees and acknowledges that
in the event of any inconsistency between the
Complimentary Lounge Access Within India texts in English and regional languages of the
for BizBlack Metal Card and BizPower: Most Important Terms and Conditions, the text in
Biz Black Metal Card: Unlimited lounge access English shall prevail and shall be binding on the
eligible on making min one transaction of any Cardmember
amount in previous month (excluding first month
of card issuance)
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Customer Compensation Policy is displayed on the bank website under Our Corporate
Commitment > Citizens Charter > Customer Compensation Policy > Credit Cards
For any sales queries on mis-selling / harassment / complaints, please write to
salesqueriescards@hdfcbank.com or call at 18002583838
For Credit Card services like Checking Your Reward Points/CashPoints, Converting Eligible
Spends to EMI and Reporting Credit Card Disputes through SMS, please send an SMS to
7308080808.
There are no pre-defined keywords and you can type your own query to use this facility.
PHONEBANKING NUMBERS
1800 1600 / 1800 2600 If you are not in India: +91 22 61606160
If you don’t wish to be called about our products and services, kindly login to our website:
www.hdfcbank.com and register yourself in our Don’t call Registration option. Card account levied
with late payment charges in the latest generated statement will be exempted from the cash
processing fee.
payment being credited on or after 01.02.21 in the
O) Additional Schedule - Income Recognition,
loan account will be used to pay off the dues
Asset Classification and Provisioning pertaining
outstanding on 01.02.21.
to Advances- Clarifications (IRACP)
With reference to the Credit Card application Assuming that nothing is paid or there is partial
submitted by me/by us, l/we confirm having payment (₹Y) of dues during February month, the
understood the following concepts and illustrative overdue as on 01.03.21 will be ₹X-Y.
examples (as detailed below) related to due dates, Additionally, an amount of ₹Z becomes due as on
classification of my/our Card/loan accounts as 01.03.21, Now any payment/ partial payment into
Special Mention Account (SMA)/ Non-Performing the account on or after 01.03.21 will be first
Asset (NPA) in the course of the conduct of the utilized to pay off the partial due of 01.02.21 (₹X
accounts. - ₹Y) If there is more recovery than the ₹X - ₹Y.
Also understand that loan account referred herein then. After recovering dues of 01.02.21, the remaining
shall be applicable to both the credit card and/or any amount will be treated as recovery towards due of
other additional loan that may avail from the bank 01.03.21.
based on the credit card if the application is approved. Age of oldest Dues: The age of oldest dues is
(The additional loans would be applicable for cards reckoned in days from the date on which the oldest
issued to individual only & subject to certain eligibility payment is due and continues to remain unpaid in the
criteria and includes loans given within the credit card aforesaid illustration, if the Dues relating to 1st Feb’21
sanctioned limit or as a separate facility based on remain unpaid till 01.03.21, the age of the oldest dues
credit card) is reckoned as 29 days on 02.03.21.
Concepts / Clarifications / Illustrative Examples Classification as Special Mention Account (SMA)
Dues: mean, the principal/ interest/ any charges and Non-Performing Asset (NPA) Lending
levied on the loan account which are payable within institutions will recognize the incipient stress in loan
the period stipulated as per the terms of sanction of accounts, immediately on Default, by classifying them
the credit facility/payment due date mentioned in the as Special Mention Accounts (SMA) The basis of
monthly statement. classification of SMA / NPA Category shall be as
Overdue: Means, the principal interest/ any charges follows:
levied on the loan account which are payable but
Outstanding in the Credit card account or
have not been paid within the period stipulated as per
Additional Loan thereon (For credit card dues
the terms of sanction of the credit facility. In other
referred hereinto is the Minimum Amount Due
words, any amount due to the bank under any credit

as mentioned in the card statement)
facility is 'overdue' if it is not paid on the due date fixed
by the bank. Basis for classification - Principal or
SMA Sub-
interest payment or any other
Appropriation of payments: Payments received categories
amount wholly or partly overdue
against the Cardmember’s card outstanding will be
adjusted against all pre-closure, GST, fees and SMA-0 Up to 30 days
charges, EMI, cash advances and retail purchases in SMA-1 > 30 days and up to 60 days
that order. SMA-2 > 60 days and up to 90 days
If in any loan account as on 01.02.21 there are no Non-performing Asset: Non-Performing Asset
over dues and an amount of ₹X is due for payment (NPA) is a loan or an advance where: A term loan
towards principal instalment / interest / charges, any
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where interest and/ or instalment of principal remains category during End of Day (EOD) process
overdue for a period of more than 90 days, A credit (considering February as a non-leap year month):
card account will be treated as non-performing asset Dues referred hereinto is the Minimum Amount Due/
if the minimum amount due, as mentioned in the EMl amount as mentioned in the loan statement.
statement, is not paid fully within 90 days from the
payment due date mentioned in the statement.
Illustrative movement of an account to SMA category
to NPA category based on delay 1 non-payment of
dues and subsequent upgradation to Standard
Age of
SMA 1
oldest SMA since/ NPA
Payment Payment NPA
Payment covers dues in SMA class categorizat NPA Date
Due date Date Categorisa
days date ion
tion
covers
Payment Dues as mentioned
01.02.22 01.02.22 0 NIL NA NA NA
in the statement up to 01.01.22
No payment or part payment of
01.02.22 01.02.22 1 SMA-0 01.02.22 NA NA
- dues of 01.02.22
No payment or part payment of
01.02.22 01.02.22 2 SMA-0 01.02.22 NA NA
- dues of 01.02.22
Dues of 01.02.22 not fully paid
01.03.22 01.03.22 is also due at EOD 29 SMA-0 01.02.22 NA NA
01.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not paid at 1 SMA-0 01.03.22 NA NA
EOD 01.03.22
No payment of full dues of
01.02.22 /
01.02.22 AND 01.03.22 at 31 SMA-1 NA NA
03.03.22
EOD 03.03.22
Dues of 01.02.22 fully paid,
Due for 01.03.22 not fully paid 1 SMA-0 01.03.22 NA NA
at EOD 01.03.22
NO payment of dues of
01.02.22, 01.03.22 and 01.02.22 /
01.04.22 60 SMA1 NA NA
amount due on 01.04.22 at 03.03.22
EOD 01.04.22
No payment of dues of
01.02.22 /
01.02.22 till 01.04.22 at EOD 61 SMA 2 NA NA
02.04.22
02.04.22
01.02.22 /
01.05.22 01.02.22 till 01.05.22 at EOD 90 SMA 2 NA NA
02.04.22
01.05.22
01.02.22 till 0105.22 at EOD 91 NPA NA NPA 02.05.22
02.05.22
Fully paid dues of 01.02.22 at
01.06.22 01.06.22 93 NPA NA NPA 02.05.22
EOD 01.06.22
paid entire dues of 01.03.22 &
01.07.22 01.07.22 62 NPA NA NPA 02.05.22
01.04.22 at EOD 01.07.22
Paid entire dues of 01.05.22 &
01.08.22 01.08.22 32 NPA NA NPA 02.05.22

01.06.22 at EOD 01.08.22
Paid entire dues of 01.07.22 &
01.09.22 01.09.22 1 NPA NA NPA 02.05.22
01.08.22 at EOD 01.09.22
Standard
paid entire dues of 01.09.22 & Account STD from
01.10.22 01.10.22 0 NA NA
01.10.22 with No 01.10.22
Over dues
l/we also understand that the aforesaid few examples are illustrative and not exhaustive in nature
covering common scenarios, and that, the IRACP norms and clarifications provided by RBI on the
subjects referred above will prevail.
Table of Content

Key Fact Statement Cum Most Important Terms & Conditions For Credit Cards

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Version 2.

3 updated on 15rd Oct’24

A) Fees and Charges ................................................................................................................................2

Page 1 of 26 Back to Table of Content

SECTION I: KEY FACT STATEMENT

Infinia (Metal ₹10 Lakh /

Infinia ₹8 Lakh / Annum

H.O.G Diners Waiver capped at ₹1000

Page 2 of 26 Back to Table of Content

Waiver capped at ₹500

Diners Club Waiver capped at ₹499

Page 3 of 26 Back to Table of Content

Millennia ₹1 Lakh / Annum

Equitas Excite ₹1 Lakh / Annum

Superia ₹1 lakh / Annum

days for 1st year Waiver capped at ₹500

Page 4 of 26 Back to Table of Content

₹ 500 membership fee

Page 5 of 26 Back to Table of Content

* Exclude transactions - Cash on Call, Balance Transfer, Cash Withdrawal

Page 6 of 26 Back to Table of Content

b. Charges on overlimit account: 2.5% of

Page 7 of 26 Back to Table of Content

Page 8 of 26 Back to Table of Content

Page 9 of 26 Back to Table of Content

payment charges will ₹1,510.00 (Rupees one thousand five hundred

If customer suspects any unauthorised

Note – For statements generated post 21st

nullified. BEST PRICE SAVE MAX WALMART,

the representative text of the English version of

words, any amount due to the bank under any credit

01.08.22 01.08.22 32 NPA NA NPA 02.05.22

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