Business Process Improvement & Process Mapping

Business Process Improvement & Process Mapping
Business Process Improvement

& Process Mapping
Management & Leadership
Length 1 Week
Location Dubai
Fees 3,970
Date Oct-02-2023
www.lpcentre.com
INTRODUCTION
Process mapping is a technique used to visually represent a step-by-step internal business process. It can be used merely
to document business processes for reference when carrying out the tasks, or it can be used as a tool for improvement;
to highlight areas that would benefit from the change.
This Process Mapping Training Course will introduce you to the process of Process Mapping. The course will show you
how to effectively build and use a basic process map once assembled.
Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy from
those directly and indirectly affected by the process.
OBJECTIVES
By the end of the Business Process Improvement, & Process Mapping course, participants will be able to:
Define processes and their importance for the proper functioning of an organization
Identify the international standards for the process approach
Examine various process assessment and re-engineering methodologies
Generate process analysis charts and process maps for improvement
Justify the need to measure processes as an improvement tool

WHO SHOULD ATTEND ?
Business Process Improvement, & Process Mapping Training course, is ideal for:
Owners, managers, project teams and business analysts of small, medium and large-sized enterprises and public sector organisations
Project leaders and individuals involved in improving the effectiveness of business processes
Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers,
System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.
COURSE OUTLINE
Day 1
Process Definitions and Elements
Process definition
Process approach to improvement
Advantages of process mapping
Elements of a process
Benefits of process maps
Attributes of a process map
Process efficiency versus effectiveness
Stakeholder analysis
Day 2
Understanding Process Approach and Non-value-added Analysis
Understanding process approach
Process characteristics
The Plan, Do, Check, Act (PDCA) approach
Opportunities for reducing cycle time and defects
Non-value added explained
Lean thinking to reduce waste in processes
The eight types of process waste
Day 3
Re-engineering Methodology
The need for re-engineering
Determining what re-engineering is and is not
Patterns of re-design
Reengineering
Simplification
Value-added analysis
Gaps and disconnects
Day 4
Process Assessments Approaches
Key terms
Types of mapping tools
Simple flowcharting
Geo graphs, spaghetti/workflow diagrams
Swim lane (deployment) flowcharts
Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
Value stream maps
Process hierarchy
IDEF0 process map
Failure Mode and Effects Analysis (FMEA)
Day 5
Process Improvement and Measurement
Diagnosis of a process
Analyzing and improving a process
Turtle diagram
Using process maps to identify root causes
Twelve cornerstone tools to process streamlining
Problem-solving techniques
The need to measure
Process Key Performance Indicators (KPIs)
Benchmarking and the balanced scorecard

IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a
comprehensive proposal.
CONTACT INFO
DOCUMENTATION
High-Quality material has been prepared by the

LONDON
LPC team for distribution to delegates. In addition,
a special note pad to facilitate note-taking will be
provided.
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
CERTIFICATES
West London Office:
Accredited Certificate of completion will be issued 47 – 49 Park Royal Road London NW10 7LQ
to those who attend & successfully complete the
+44 (0) 20 80 900 464
programme.
info@lpcentre.com
SCHEDULE
DUBAI
Our Course timings commence at 09:00 and
conclude at 13:00. Business Bay, ParkLane Tower, Offices 718 - 719
dubai.training@lpcentre.com
REGISTRATION & PAYMENT
Please complete the registration form on the

KUALA LUMPUR
course page & return it to us indicating your
No. 03-06-05, UOA Business Park, Jalan
preferred mode of payment. For Further
Pengaturcara U1/51A, Section U1, Kawasan
Information, please get in touch with us.
Perindustrian Temasaya, 40150 Shah Alam,
Selangor
+60 19-305 5694

CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to

cancel and receive a full refund or transfer to
another date free of charge. If less than 14 days’
notice is given then we will be unable to refund or
cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund
policy, please visit
www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off

the participants from the airport to the hotel and
www.lpcentre.com
back.

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Business Process Improvement & Process Mapping

Business Process Improvement

to highlight areas that would benefit from the change.

those directly and indirectly affected by the process.

Identify the international standards for the process approach

Examine various process assessment and re-engineering methodologies

Generate process analysis charts and process maps for improvement

Justify the need to measure processes as an improvement tool

WHO SHOULD ATTEND ?

Process approach to improvement

Advantages of process mapping

Benefits of process maps

Attributes of a process map

Process efficiency versus effectiveness

Understanding process approach

The Plan, Do, Check, Act (PDCA) approach

Opportunities for reducing cycle time and defects

Non-value added explained

Lean thinking to reduce waste in processes

The eight types of process waste

The need for re-engineering

Determining what re-engineering is and is not

Gaps and disconnects

Types of mapping tools

Geo graphs, spaghetti/workflow diagrams

Swim lane (deployment) flowcharts

Supplier-input-process-output-customer charts (SIPOC- six sigma projects)

Value stream maps

IDEF0 process map

Failure Mode and Effects Analysis (FMEA)

Analyzing and improving a process

Using process maps to identify root causes

Twelve cornerstone tools to process streamlining

The need to measure

Process Key Performance Indicators (KPIs)

Benchmarking and the balanced scorecard

Please e-mail us on admin@lpcentre.com for further information and/or to receive a

High-Quality material has been prepared by the

+44 (0) 20 36 916 970

REGISTRATION & PAYMENT

Please complete the registration form on the

+60 19-305 5694

Delegates have 14 days from the date of booking to

TRAVEL AND TRANSPORT

We are committed to picking up and dropping off

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