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    JD - Technical Support Engineer - Novice

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    hasetis674

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    JD - Technical Support Engineer - Novice

    Uploaded by

    hasetis674
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    JD - Technical Support Engineer - Novice (1)

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    2 views2 pages

    JD - Technical Support Engineer - Novice

    Uploaded by

    hasetis674

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Position Description

    Position: Technical Support - Novice

    Inspiroz provides ongoing support and maintenance services through a unique model that
    blends on-site and remote support for existing IT infrastructure and devices to sustain their
    purpose and benefits.

    At Inspiroz, we solve charter and independent schools’ technology challenges by providing


    unmatched expertise through strategy, implementation, and managed services. We partner
    with school leaders and educators to improve the way technology is used to drive
    transformational student outcomes and achieve operational goals. With a stable, portable
    and scalable IT, we prepare and support each school’s technology environment through
    various phases of evolution and growth. To learn more, please visit www.inspirozit.com

    Position Background:
    Inspiroz is searching for a Technical Support - Novice to join our team for one of our
    clients. The Technical Support - Novice will be responsible for providing basic remote
    technical support, maintaining the integrity of clients’ overall technological infrastructure,
    and delivering exceptional service that improves customer satisfaction, and maximizes
    customer retention.

    Job Duties (include but not limited to):


    • Be able to install, configure, troubleshoot and resolve technical issues properly
    • Complete daily checklists, continuously monitor work queues and review and
    acknowledge all assigned tickets for the next day by the end of the current shift
    • Provide excellent customer support and technical services remotely
    • Take ownership of tasks and follows through to ensure complete resolution
    • Experience working in a team-oriented, collaborative environment

    What Our Ideal Candidate Will Bring:


    • The successful candidate should have a bachelor’s degree or equivalent
    certifications
    • A+, N+, CCENT, CCNA Certifications preferred
    • Minimum 0-1years of outstanding customer service experience
    • Minimum 0-1 years of technical support

    • Basic working knowledge of:


    • Windows Devices
    • Apple Devices
    • Understanding on Remote access tools such as; TeamViewer, MSP anywhere,
    LogMeIn, AnyConnect
    • Knowledge of a ticketing system like ConnectWise Manage
    • Office 365/Google Suite Administration
    • Networking basics
    • Hardware and Software Installations/Troubleshooting
    • Skills:
    • Excellent customer service skills
    • Excellent hands-on technical support skills
    • Excellent verbal and written communication skills
    • An eagerness to learn with a passion for technology
    • A positive personality, attitude and a team player

    What Our Ideal Candidate Will Receive:


    • A company focused on maintaining a great company culture
    • An opportunity to make a difference in the company and to be rewarded for
    doing so
    • A company that is always looking to improve while adhering to our core
    principles.
    • An opportunity for career growth within the organization
    • Competitive compensation package with variable pay potential and benefits

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