Compatibility Information

Remedy Action Request System 9.1

Compatibility Information

December 2017

BMC Software Confidential

Remedy Action Request System 9.1 Compatibility Information

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Remedy Action Request System 9.1 Compatibility Information

Document Revision History

Revision# Document Revision Details Revision Date

v1.0 Initial version at GA release of 9.1.00 22-Dec-2015

v1.1 Added clarifications 26-August-2016

• Oracle RAC Support
• JBOSS EAP Support
• Websphere Support

V2.0 Updated for 9.1.03 (9.1 SP3) 09-June-2017

• Lists major/minor versions of Operating systems,
Databases and App/web servers supported
• Clarification about cloud environments support
• New document format

V3.0 Updated for 9.1.04 (9.1 SP4) 05-Dec-2017

• No changes to compatibility (same as 9.1.03/June
2017 update)
• Clarification around no Java 9 support
• Added reference to BMC Dashboard and Analytics
withdrawal

V4.0 Updated for HARMAN Packaged Browser 16-Dec-2020

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Remedy Action Request System 9.1 Compatibility Information

Introduction

Scope of this Document

This document provides reference information about compatibility of Remedy Action Request System (Remedy AR System or AR
System) version 9.1 with other systems, to ensure issue-free installation and usage of the software.

Every effort is made to include the most up-to-date and accurate compatibility information. The information is subject to change, as
BMC over the course of time revises and expands the list of compatibility products/versions.

BMC Support Policies

All documented BMC product support policies apply, as documented at http://www.bmc.com/support/review-policies. Particular
emphasis should be put on the Third Party Component Support Policy, which clarifies how new versions of 3rd-party components
are handled as part of the “or higher” policy.

Compatibility Definition
The Remedy AR System 9.1 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken
down into three sections:

• Supported Configurations

• Known Issues

• Potential Issues

The Supported Configurations are those where the configuration is expected to work properly based on design, testing or
general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with
customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged.

Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a
configuration not listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept
issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination,
including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed
configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects
requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be
incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported
(or unsupported – c.f. Known Issues below).

The Known Issues section documents any known additional requirements or incompatibilities between BMC products and
products from other vendors. This list represents only those situations that BMC has encountered or researched and may not
represent an exhaustive list.

The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other
vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from
the other vendor.

NOTE:

Compatibility matrix for BMC Remedy AR System is cumulative for any major/minor release and its associated service packs.
Check document version history to find updates in compatibility between service pack releases (if any).

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Remedy Action Request System 9.1 Compatibility Information

Vendor Backwards Compatibility and Remedy AR System 9.1.00

It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing
newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates
or other similar level of changes. Unless otherwise stipulated by written communication from BMC, BMC Remedy AR System
supports the listed version of vendor products or higher with regard to supported Server Operating Systems, Desktop Operating
Systems, Databases, Web or Application Servers, Servlet engines or Browsers. However, this support is limited by documented
compatibility restrictions from the vendors themselves.

For example, if Red Hat Enterprise Linux (RHEL) 5 were listed, AR System would support RHEL 5, 6 and future higher versions of
RHEL.

In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified
version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at BMC’s discretion, attempt to
address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a
vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a
later version of AR System.

Vendor End of Support Policies and AR System 9.1.00

In the event that a vendor ends support for a product – or version of a product – BMC will also end support for that product (version)
at that time. The compatibility information document will not be updated, so customers are encouraged to review the support
policies of external vendors if the status of support is in question.

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Remedy Action Request System 9.1 Compatibility Information

Remedy AR System Server Supported Configurations

The following operating systems and hardware platforms are supported. Remedy AR System supports the listed versions of vendor
products or higher

Platform Minimum Operating System Version

Windows Server 2008 R2 (Standard/ Enterprise/ Datacenter)
Windows Server 2012 (Standard/ Datacenter)
64-bit x86 PC Compatible
Windows Server 2012 R2 (Standard/ Datacenter)
Windows Server 2016 (Standard/ Datacenter)
Red Hat Enterprise Linux 6.5 (x64 only) [Server Editions]
64-bit x86 PC Compatible
Red Hat Enterprise Linux 7 (x64 only) [Server Editions]
64-bit x86 PC Compatible CentOS 7 (x64 only)
SUSE Linux Enterprise Server 11 SP3
SUSE Linux
SUSE Linux Enterprise Server 12
Solaris 10 (64-bit only)
Oracle SPARC
Solaris 11 (64-bit only)
Notes:

Clarification about Remedy AR System Server support for operating systems

• CentOS is supported only for Remedy AR System Mid-Tier deployment.

• Remedy Email Engine, Remedy Approval Server, Remedy Assignment Engine, Remedy Distributed Server Option
(DSO), Migrator, Full Text Search and Remedy Encryption share the same requirements as the Remedy AR System
Server.

• Solaris running on x86 or x64 processors is not supported.

• Windows or Linux running on Itanium processors is not supported.

Remedy AR System Server Supported Databases

The following databases are supported. Remedy AR System supports the listed versions of vendor products or higher:

Operating System Minimum Database Version

All supported operating systems and platforms - Oracle Database 11gR2 (11.2)
(Standard Edition/ Standard Edition One/ Enterprise Edition)

- Oracle Database 12c Release 1 (12.1)

(Standard Edition/ Standard Edition One/Standard Edition 2/ Enterprise
Edition)

- Oracle Database 12c Release 2 (12.2)

(Standard Edition 2/ Enterprise Edition)

Windows Servers Microsoft SQL Server 2008 R2 (Standard Edition/ Enterprise Edition)
Microsoft SQL Server 2012 (Standard Edition/ Enterprise Edition)
Microsoft SQL Server 2014 (Standard Edition/ Enterprise Edition)
Microsoft SQL Server 2016 (Standard Edition/ Enterprise Edition)
* check notes below

Notes:

Clarification about Remedy AR System Server support for database

• In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed
databases.

• BMC Remedy AR System server supports 'AlwaysOn' for Microsoft SQL Server for following versions,

o Microsoft SQL Server 2012

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Remedy Action Request System 9.1 Compatibility Information

o Microsoft SQL Server 2014

o Microsoft SQL Server 2016

• BMC Remedy AR System server supports Oracle Database (supported versions and editions) running on Oracle
Exadata.

• BMC Remedy AR System server supports Oracle Real Application Clusters (Oracle RAC) feature of Oracle Database.

• BMC Software has tested Oracle RAC with the Single Client Access Name (SCAN) domain name configuration so
clients can access clustered Oracle Databases with a single name.

• In a three-node deployment, our testing confirmed that failover performed as expected, including an API failure, which is
a known characteristic of a failure. The test configuration used by BMC is described by Oracle in "How to Deploy Oracle
Real Application Clusters (RAC) in Minutes Using Oracle VM Templates."

• Beginning with the BMC Remedy AR System Server 9.1.02 (service pack 2), BMC supports Oracle Data Guard. More
details here
- https://docs.bmc.com/docs/display/public/brid91/Configuring+Oracle+databases#ConfiguringOracledatabases-
ConfiguringOracleDataGuard

• BMC Remedy AR System Server requires following as minimum patch versions for Oracle Database,

o Oracle Database (Standard Edition 2/ Enterprise Edition) v12c Release 1 (12.1) - Patchset 2

o Oracle Database (Standard Edition/ Standard Edition One/ Enterprise Edition) v11gR2 (11.2) - Patchset 4

• Oracle database pluggable/un-pluggable both are supported

Remedy AR System Server Supported Java Environments

Remedy AR System (Server, Mid-Tier, and Developer Studio) 9.1 supports the following listed versions or higher:

Operating Systems Java Environments

Windows Server Oracle Java SE 1.8.0 Update 45
Linux (Red Hat, CentOS, SUSE) Oracle Java SE 1.8.0 Update 45
Solaris Oracle Java SE 1.8.0 Update 45
Note:

Oracle refers to Java 1.8 as “8.0”. See Java SE Naming and Versions for more details.

Known Issues
• Java 9 (or higher) is not supported for any version of Remedy AR System across any platform/operating system

• When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.

• When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.

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Remedy Action Request System 9.1 Compatibility Information

Remedy AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported. Remedy AR System supports the listed versions of
vendor products or higher.:

Operating Systems Minimum Web / Application Server Minimum Servlet Engine versions
versions
All supported operating systems and Apache 2.0.x Tomcat 7.x
platforms Tomcat 7.x Tomcat 7.x
JBoss EAP 6.2+ JBoss EAP 6.2+
Oracle WebLogic 11g Oracle BEA WebLogic Servlet Engine 11g
IBM WebSphere 8.5 IBM WebSphere Servlet Engine 8.5
Windows Server 2008 R2
Microsoft IIS (Internet Information Services) 7.5
(Standard/ Enterprise/ Datacenter)
Windows Server 2012
Microsoft IIS (Internet Information Services) 8.0
(Standard/ Datacenter)
Windows Server 2012 R2
Microsoft IIS (Internet Information Services) 8.5
(Standard/ Datacenter)
Windows Server 2016
Microsoft IIS (Internet Information Services) 9.0
(Standard/ Datacenter)

Known Issues for AR System Mid-Tier Supported Configurations

• Both ‘Remedy Smart Reporting’ and ‘Remedy Single Sign On’ only support Tomcat webserver.

• Crystal or Business Objects Enterprise (not included – see below for supported versions/editions) is required for web-
based reporting using Crystal reports. ‘BMC Dashboard and Analytics – Premium’ may also be used.

• The following minimum standards are required to use the Remedy AR System Mid-Tier

o Servlet API Version 2.3+

o JSP API Version 1.2+

o SOAP Version 1.1 or 1.2

o HTML Version 4.0+

o JavaScript Version 1.3+

• HTTP Version 1.1 required

• The JRockit Java Virtual Machine is supported when installed with the Oracle BEA WebLogic application server, but
only for use with WebLogic.

• IBM WebSphere requires the IBM supplied Java Technology to operate correctly on supported Windows, Linux and
other OS Platform. Please visit System Requirements for WebSphere Application Server at IBM product support site.

• Initially IBM provided Java 8 (as an option) for Websphere 8.5.5.6 version only with Liberty Profile. BMC validated AR
Systems Server 9.1 GA with Websphere 8.5.5.6 version with Liberty Profile only. Subsequently Websphere version
8.5.5.9 supported full profile and Liberty which is validated with AR Systems 9.1 Patch-1 and later.

• BMC supports Red Hat supported JBoss EAP. It is recommended to not use AR System Server installer and instead
follow the documented install and deployment instructions for JBoss

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Remedy Action Request System 9.1 Compatibility Information

Remedy AR System Developer Studio Supported

Configurations
Remedy AR System supports the listed versions of vendor products or higher

Platform Minimum Operating System Version

Windows 7
[Professional, Enterprise, Ultimate 64-bit Editions]
Windows 8
[Professional, Enterprise 64-bit Editions]
Windows 10
[Professional, Enterprise 64-bit Editions]
Windows Server 2008 R2
64-bit x86 PC Compatible
(Standard/ Enterprise/ Datacenter)
Windows Server 2012
(Standard/ Datacenter)
Windows Server 2012 R2
(Standard/ Datacenter)
Windows Server 2016
(Standard/ Datacenter)

Remedy AR System Supported Web Browser

Remedy AR System supports the listed web browser versions of vendor products or higher:

Operating System Minimum Browser Version

All supported operating systems and platforms Firefox 42.0 (or higher)
Chrome Version 46.0 (or higher)
Windows 7 Firefox 42.0 (or higher)
Chrome Version 46.0 (or higher)
Internet Explorer 11
Windows 8 Firefox 42.0 (or higher)
Chrome Version 46.0 (or higher)
Internet Explorer 11
Windows 10 Firefox 42.0 (or higher)
Chrome Version 46.0 (or higher)
Internet Explorer 11
Microsoft Edge
HARMAN Packaged Browser (see note below)
Macintosh OS X 10.5 Safari 6.3.x
Note:

Microsoft has announced to retire all versions under Internet Explorer 11 on January 12, 2016. Microsoft recommends to upgrade
to Internet Explorer 11 and run in ‘Enterprise Mode’ that offers better backward compatibility, enabling customers to run legacy web
applications designed for older versions of Internet Explorer.

Known Issues for AR System Browser Supported Configurations

• For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits

• HTTP Version 1.1 required

• Adobe Flash Player 11 or higher is required

• BMC Software provides Limited Support for Flash-based capabilities in BMC products when used in combination with
the HARMAN browser (Chromium option only). This Limited Support is provided temporarily until Dec 31, 2021, to cover
the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based
capabilities. Refer to following resources from BMC, Adobe and Harman for more details,

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Remedy Action Request System 9.1 Compatibility Information

o https://community.bmc.com/s/blog?recordId=aA33n000000CfbKCAS

o https://community.bmc.com/s/article/FAQs-Impact-of-Flash-Removal-on-Remedy-Applications

o https://www.adobe.com/in/products/flashplayer/enterprise-end-of-life.html

o https://services.harman.com/partners/adobe

Remedy AR System Virtual and Cloud Environment Support

Support Definitions
Support is defined at two levels — full or partial for virtual or cloud environment deployments.

A fully supported virtual or cloud environment indicates that BMC will accept reported issues with Remedy running in the virtual or
cloud environment; recreate any reported issues within the virtual environment; and address the issues in the same manner as
other reported issues in non-virtual/cloud environments.

Partial supported indicates that BMC will accept issues reported in the virtual or cloud environments specified below, but reserves
the right to request customer assistance in problem determination, including recreating the issue in a non-virtual environment.
Under partial support, reported defects either found to be unique to a virtual environment or not reproducible within a native non-
virtual environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially
reasonable effort may not be addressed.

BMC will only provide partial or full support for those operating systems running within a virtual or cloud environment that are
defined within this Remedy AR System compatibility document as supported on a non-virtual environment.

Fully Supported Virtual Environments

The following are fully supported virtual environments for the Atrium CMDB or BMC Remedy IT Service Management applications
running on:
Vendor Virtual Platform
VMWare ESX / ESXi Server
Microsoft Hyper-V

Partially Supported Virtual Environments

Vendor Virtual Platform
VMWare Dynamic Resource Scheduler (DRS) and vMotion Enabled
Environments

Fully Supported Cloud Environments

The following are fully supported virtual environments:
Vendor Cloud Platform
Amazon AWS
Microsoft Azure

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Remedy Action Request System 9.1 Compatibility Information

Other Product Compatibility Supported Configurations

Remedy Component Products Comments
Remedy Email Engine (Windows) Microsoft Exchange Server 2007 SP3 Email/MAPI, IMAP, POP3, SMTP,
(64-bit) MBOX
Microsoft Exchange Server 2010 SP2
(64-bit)
Microsoft Exchange Server 2013 SP2
(64-bit)
AR ODBC (Windows) Microsoft Excel 2007 AR ODBC Drivers provided with 7.6.04
Microsoft Access 2007 Remedy User Tool will be usable with AR
System 9.0.01
AR ODBC (Windows) Crystal Reports 2008 Design and Run reports through the AR
Crystal Reports 2011 ODBC interface.

AR ODBC Drivers provided with 7.6.04

Remedy User Tool will be usable with AR
System 9.0.01
Remedy Mid-Tier (Windows) Crystal Reports Server 2008
Crystal Server 2011
Remedy Mid-Tier (Windows) BusinessObjects Enterprise XI 3.1
BusinessObjects Enterprise XI 4.0
[Premium, Professional]
AR JDBC Remedy Smart Reporting

Known Issues for Other Product Compatibility Supported Configurations

• BusinessObjects Enterprise 3.1 and Crystal Report Server 2008 are only supported on Windows Operating System.

• BusinessObjects Enterprise 4.0 and Crystal Server 2011 are only supported on Windows Operating System

• BMC has announced withdrawal of ‘BMC Dashboard and Analytics’ product (which uses SAP Business Objects
technology for Analytics solution). See ‘End of Life’ announcement for the product here -
https://docs.bmc.com/docs/display/public/BABSM8100/Product+announcements+for+BMC+Atrium+Dashboards+and+
Analytics

Known Incompatibilities for Other Product Compatibility Supported Configurations

The SAP BusinessObjects Enterprise Professional server supplied with “BMC Dashboard and Analytics” does not allow you to use
Crystal Reports with BMC Remedy Mid-Tier. The Premium edition of “BMC Dashboard and Analytics” is required.

SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in all environments.
BusinessObjects XI 3.0 is therefore not supported. Please refer to the SAP Note #1261170 for details

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Remedy Action Request System 9.1 Compatibility Information

Localizations
Internationalization (I18N):
Localization (L10N):
Remedy AR System supports the following character
Remedy AR System end user interfaces are localized
encodings:
into:
• MS 1252/ISO-8859-1 and -15
• English
• MS 1250/ISO-8859-2
• French
• MS 1257/ISO-8859-13
• German
• MS 1251/ISO-8859-5
• Brazilian Portuguese
• MS 932/EUC-JP
• Italian
• BIG5
• Spanish
• MS 936/GB2312
• Japanese
• MS 949/KSC-5601-1987
• Simplified Chinese
• MS 874/TIS-620 (Win only)
• Russian
• Unicode UTF-8/UTF-16 (Java)
• Korean

This represents support for the following language sets

• Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish
and Swedish
• Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian
• Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian
• Japanese
• Traditional Chinese
• Simplified Chinese
• Korean
• Cyrillic: Russian
• Standard Thai (Windows Only)

Supported Configurations for Accessibility

The following screen reader is supported to make AR System accessible to people with disabilities:
Product Version Web Browser
Freedom Scientific JAWS® for Windows 16 Internet Explorer 11
Notes:

Not all elements of Remedy AR System can be fully keyboard controlled in vision mode.

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Remedy Action Request System 9.1 Compatibility Information

Remedy AR Server Components, Remedy Applications and

Other BMC Products Compatibility with Remedy AR Server
The following lists compatibility of Remedy AR System Server with other products & components:
Client / Add-On / Supported on Supported on Supported on AR Server
Application AR Server 8.1.02 AR Server 9.0.01 9.1.00
AR System Developer Yes Yes* Yes*
Studio 8.1.02 [8.1.02 features] [8.1.02 features]
AR System Developer Yes Yes Yes
Studio 9.0.01 [8.1.02 features] [9.0.01 features]
AR System Developer Yes Yes Yes
Studio 9.1.00 [8.1.02 features] [9.0.01 features]
Remedy User 7.6.04 No No No
[ODBC supported] [ODBC supported] [ODBC supported]
AR System Mid-Tier 8.1.02 Yes Yes* Yes*
[8.1.02 features] [8.1.02 features]
AR System Mid-Tier 9.0.01 Yes* Yes Yes*
[8.1.02 features] [9.0.01 features]
AR System Mid-Tier 9.1.00 Yes* Yes* Yes
[8.1.02 features] [9.0.01 features]
Remedy E-mail Engine Yes Yes* Yes*
8.1.02
Remedy E-mail Engine No Yes Yes*
9.0.01
Remedy E-mail Engine No No Yes
9.1.00
Remedy Approval Server Yes No No
8.1.02
Remedy Approval Server No Yes No
9.0.01
Remedy Approval Server No No Yes
9.1.00
Remedy Assignment Engine Yes No No
8.1.02
Remedy Assignment Engine No Yes No
9.0.01
Remedy Assignment Engine No No Yes
9.1.00
Distributed Server Option Yes Yes* Yes*
8.1.02 [8.1.02 features] [8.1.02 features]
Distributed Server Option No Yes Yes*
9.0.01 [9.0.01 features]
Distributed Server Option No No Yes
9.1.00
Remedy Encryption 8.1.02 Yes Yes* Yes*
[8.1.02 features] [8.1.02 features]
Remedy Encryption 9.0.01 Yes* Yes Yes*
[8.1.02 features] [9.0.01 features]
Remedy Encryption 9.1.00 Yes* Yes* Yes
[8.1.02 features] [9.0.01 features]
AR System Migrator 8.1.02 Yes No No
AR System Migrator 9.0.01 Yes* Yes No
AR System Migrator 9.1.00 Yes* Yes* Yes
Remedy Full Text Search Yes No No
8.1.02
Remedy Full Text Search No Yes No
9.0.01
Remedy Full Text Search No No Yes
9.1.00
Remedy Link for Tivoli v6.3 Yes Yes Yes
Remedy Link for Oracle / Yes Yes Yes
SQL Server 7.0
Remedy Link for MS Project Yes Yes Yes
7.0
Remedy Link for MS Project Yes Yes Yes
7.1

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Remedy Action Request System 9.1 Compatibility Information

Remedy Service Desk Yes Yes Yes

8.1.02
Remedy Service Desk No Yes Yes
9.0.01
Remedy Service Desk No No Yes
9.1.00
Remedy Asset Management Yes Yes Yes
8.1.02
Remedy Asset Management No Yes Yes
9.0.01
Remedy Asset Management No No Yes
9.1.00
Remedy Change Yes Yes Yes
Management 8.1.02
Remedy Change No Yes Yes
Management 9.0.01
Remedy Change No No Yes
Management 9.1.00
Service Level Management Yes Yes Yes
8.1.02
Service Level Management No Yes Yes
9.0.01
Service Level Management No No Yes
9.1.00
Service Request Yes Yes Yes
Management 8.1.02
Service Request No Yes Yes
Management 9.0.01
Service Request No No Yes
Management 9.1.00
Atrium Core 8.1.02 Yes No No
Atrium Core 9.0.01 No Yes No
Atrium Core 9.1.00 No No Yes
Remedy Single Sign-On Yes Yes Yes
9.0.01
Remedy Single Sign-On Yes Yes Yes
9.1.00
Notes:

Entries marked with * represent combinations that are supported in limited form with some assumed risk on quality since BMC has
not fully validated these combinations. BMC highly recommends to use the same version of Remedy AR Systems Server and all its
components (e.g. developer studio, email engine, DSO and so on).

However, customers can choose to run a different version of Remedy ITSM Applications compatible with selected Remedy AR
Systems Server (e.g. Remedy Service Desk 9.1.00 running on Remedy AR Systems Server 9.1.03)

Known Issues for Remedy Applications and Products

• It is strongly recommended that all users on a single Remedy AR System Server use the same Remedy
Administrator or Developer Studio version.

• Remedy AR System servers co-located on the same machine must be the same version.

• In Remedy AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on.

• Remedy Applications and Products compatibility information in the above table remains same for 9.1 release and any
subsequent service pack releases. Any exception is highlighted.

Known Incompatibilities for Remedy Applications and Products

• Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid-Tier is installed within a 64-bit
JVM. Please refer to the Expected 64-bit interoperability with BMC Remedy AR System Mid-Tier for more information.

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Remedy Action Request System 9.1 Compatibility Information

Comparison of Support between the AR System version 8.1,

9.0 and 9.1
Highlighted in red are support removed and in bold are support added (in comparison with previous release).
8.1.02 9.0.01 9.1.00
Operating Systems
Windows Server 2003 or higher (32-bit Windows Server 2008 R2 or higher Windows Server 2008 R2 or higher (64-bit
or 64-bit) (64-bit only) only)
HP-UX 11iv2 or higher
<Unsupported> <Unsupported>
(Integrity / Itanium)
Solaris 10 or higher Solaris 10 or higher Solaris 10 or higher
IBM AIX 6.1 or higher <Unsupported> <Unsupported>
Red Hat Enterprise Linux 6.5 or Red Hat Enterprise Linux 6.5 or higher
Red Hat Enterprise Linux 5 or higher
higher (x64) (x64)
(x64)
SUSE Linux 11 or higher (x64) SUSE Linux 11 or higher (x64) SUSE Linux 11 or higher (x64)
Windows XP, Vista, Windows 7 (client Windows 7, Windows 8, Windows 10
Windows 7, Windows 8 (client only)
only) (client only)
Macintosh 10.5 or higher (browser
Macintosh 10.5 or higher (browser only) Macintosh 10.5 or higher (browser only)
only)
CentOS 7.0 or higher CentOS 7.0 or higher

Databases
Microsoft SQL Server 2005 or higher Microsoft SQL Server 2008 R2 or Microsoft SQL Server 2008 R2 or higher
(32-bit or 64-bit) higher (64-bit only) (64-bit only)
Oracle 11g R1 or higher Oracle 11g R2 or higher Oracle 11g R2 or higher
IBM DB2 9.5 or higher <Unsupported> <Unsupported>
Sybase ASE 15.0 or higher <Unsupported> <Unsupported>

Web Servers
Apache 2.0.x or higher Apache 2.0.x or higher Apache 2.0.x or higher
Tomcat 6.0.20 or higher Tomcat 7.0 or higher Tomcat 7.0 or higher
JBoss 5.1.0 or higher JBoss EA 7.1 or higher JBoss EA 7.1 or higher
Oracle BEA WebLogic 10.3 or higher Oracle BEA WebLogic 11g or higher Oracle BEA WebLogic 11g or higher
Microsoft IIS 6.0 or higher Microsoft IIS 7.0 or higher Microsoft IIS 7.0 or higher
IBM WebSphere 7.0 or higher IBM WebSphere 8.5 or higher IBM WebSphere 8.5 or higher

Servlet Engines
ServletExec 5.0 or higher ServletExec 5.0 or higher ServletExec 5.0 or higher

Browsers
Internet Explorer 8 or higher Internet Explorer 9 or higher Internet Explorer 9 or higher
Firefox 3.6 or higher Firefox 37.0 or higher Firefox 42 or higher
Safari 4.0.5 or higher Safari 6.3.x or higher Safari 6.3.x or higher
Chrome 33 or higher Chrome 41.0 or higher Chrome 46 or higher

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Remedy Action Request System 9.1 Compatibility Information

BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have
worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to
mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user
experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every
business, and that IT drives business to the digital age.

BMC – Bring IT to Life.

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