A

PROJECT REPORT

ON

“Front Office Management”

AT

“VETA HOTEL & BANQUETS”

SUBMITTED BY

PARAG GOYAL

MBA (Integrated) 5th SEM

ROLL NO. 11

KURUKSHETRA UNIVERSITY, KURUKSHETRA

ESTABLISHED BY THE STATE LEGISLATURE ACT- XII OF 1956

(‘A++’ GRADE NAAC ACCREDITED)

SEPTEMBER 2024

1
 PREFACE

As an MBA student specializing in various fields of Management, I

had the opportunity to intern at Veta Hotel, a distinguished
establishment known for its exceptional front office operations. This
report documents my experiences and insights gained during my
internship, highlighting the practical application of theoretical
concepts acquired throughout my coursework.

The primary objective of this internship was to immerse myself in the

dynamic environment of front office management, where I could
observe and participate in the day-to-day operations of a leading
hotel. Veta Hotel, with its commitment to excellence and guest
satisfaction, provided an ideal setting to explore the multifaceted
responsibilities of front office staff, from guest check-ins and
reservations to handling inquiries and resolving issues.

Throughout my tenure, I engaged in a range of activities, including

managing guest interactions, coordinating with various departments,
and implementing best practices in customer service. This report
reflects on the challenges faced, the skills developed, and the valuable
lessons learned, which I believe will significantly contribute to my
professional growth in the hospitality industry.

I am grateful to the management and staff of Veta Hotel for their

guidance and support, which enriched my learning experience and
deepened my understanding of front office operations. I hope this
report serves as a comprehensive account of my internship journey
and provides insights into the vital role of front office management in
delivering an exceptional guest experience.

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 ACKNOWLEDGEMENT

This report is an outstanding prospect to convey my gratefulness to those many

people whose timely help and guidance went a long way in finishing this project
work from commencement to achievement.

I would like to express my sincere thanks to Mr. ANKUSH CHHABRA for

giving me an opportunity to explore the practical knowledge practiced by the
company.

This project could not been completed without the able guidance and support of
Mr. ANKUSH CHHABRA and all staff members.

I am very glad to work with the organization as a trainee. I am grateful to front

office management of “VETA HOTEL & BANQUET” for helping me to get
the information and an invaluable experience.

Last but not the least would like to thank my friends, family members and all
those people who helped me for the completion and deeper understanding of the
concept of performance appraisal.

Working on this project has proved to be an enlightening experience for me.

PARAG GOYAL
Class: 5TH SEM
Roll no. 11
Batch: 2022-25

3
 DECLARATION

I PARAG GOYAL, hereby declare that all the information furnished

in this project, is my original work containing authentic facts. This
piece of work is only being submitted to KURUKSHETRA
UNIVERSITY, KURUKSHETRA in the partial fulfillment for the
degree of Graduation.

4
 Table of Contents
Serial No. Chapter Page No.
1 Introduction
1.1 Introduction
1.2 Origin of report
1.3 Scope of the Report
1.4 Objective of the Study
1.5 Methodology 07-09
1.6 Data sources
1.7 Limitation of the Study

2 Introduction
2.1 Overview of Veta hotel & banquet
2.2 Objectives
2.3 Mission, Vision and Goal
2.4 Managing Director’s
10-17
2.5 Organizational Organ Gram
2.6 Major Departments
2.7 SWOT Analysis
3 Learning 18-28
3.1 Front Office Management Process
3.2 Wings Of Front Office
3.3 Hierarchy Of Front Office
3.4 Manpower Planning

5
 3.5 Training and Employee Development
3.6 Employee motivation by building
satisfaction
3.7 Motivation through Inspiration
3.8 Packages
3.9 Recruitment and Selection procedure
3.10 Main functions of front office
3.11 Activities of front office with guest
3.12 Staffing
3.13 Night Auditing
4 Departmental Duties and Responsibilities
4.1 Duties and responsibilities of Front
Office Department
4.2 Departmental duties and
29-36
Responsibilities
4.3 Learning outcomes of my job
responsibilities
5 Finding, Recommendations and
Conclusion
5.1 Findings
5.2 Recommendations
36-38
5.3 Conclusion

1.1 Introduction
6
Every students of MBA is bound to complete his/her internship from
any established Management industry or any other corporate
organization as a part of their study. I am a student of MBA
Integrated Program in Kurukshetra University. After successfully
completing my 2nd year I was placed in the VETA HOTEL &
BANQUETS for my internship Program as a Trainee. I worked there
as a Trainee under Front Office Department. In the Front Office
Department of VETA HOTEL & BANQUETS have four working
place and I earn the experiences of those four working place from the
Depth. The report is prepared based on the worked that I have done in
VETA HOTEL & BANQUETS

1.2 Origin of the Report

Integrated MBA is a five years long program. As a student of this

bachelor program of Kurukshetra University, it is a requirement for
me to complete the program. Students who have completed all
theoretical courses of a year are eligible to commence in to an
internship program. After completing my all theoretical courses I
completed my internship program from VETA HOTEL &
BANQUETS. During my attachment period I was authorized to learn
how to organize the work and the importance of team work. After the
successfully completion of my Industrial attachment I have prepared
this report.

1.3 Scope of the Report

7
This report will be covers the detail descriptions about the Front
Office Department of VETA HOTEL & BANQUETS. Every hotel
and resort has some different operational objective but all of them are
co-related with each other. So it’s very easy to work in one particular
department even to learn about others. So in short this report judged
the effectiveness of Front Office Management of VETA HOTEL &
BANQUETS.

1.4 Objective of the Study

The main objective of this report is identifying the management

process of VETA HOTEL & BANQUETS and individually Front
Office Which Includes:-

 Designing and the management of the front office

 Manpower planning, recruiting and selection
 Qualification, Training and Development of front office
 Duties, Responsibilities and packages
 Motivation through genuine appreciation and inspiration

1.5 Methodology

The report is descriptive in nature. Mainly observation and daily

activities of that make me used to prepare this report.

1.6 Data sources

This report was developed by suing both primary and secondary data
from the related people including all manager of the all relative
department. I tried to get some organizational data from the resort
annual report as well as the sales people. Most of the data comes from
my practical knowledge of experiences. And I make the report
regarding the company policies and management practices as well.

1.7 Limitation of the Study

8
 This report only covered the front office management system of
VETA HOTEL & BANQUETS.
 It was very difficult to collect the information different peoples
for their job constraint.
 Front office department is the busiest section in any hotel or
resort. That’s why front office people are very busy with their
job, which leads a little time to consult with them.
 Every organization has their own secrecy that is not exposed to
others. While collecting data they did not disclose much
information for the sake of organizational confidently.

An Overview Of
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“VETA HOTEL & BANQUETS”

10
2.1 Overview of VETA HOTEL & BANQUETS

Hotel Veta is a distinguished hospitality establishment renowned for

its exceptional service and comfort. It is located on trunk rd, Umri,
Kurukshetra. Situated in a prime location, the hotel caters to a broad
spectrum of guests, including tourists, business travelers, and local
residents seeking a quality stay. Veta Hotel & Banquets started its
journey on 22/06/2019.
The Hotel has 32 Rooms divided into categories from deluxe to
premium luxury rooms specifically named:
 Executive (25),
 Executive suite (5),
 Veta suite (2)

The Veta Hotel has provided with party halls and banquet. The Hotel
has 6 party halls specifically named:
 RENDEZVOUS (35-40 pax.)
 RYTHEM (30 pax.)
 SHAGUN 1 (120 pax.)
 SHAGUN 2 (shagun1+ 30 pax.)
 TAARA (30 pax.)
 TAARA ROOF TOP AREA (35-40 pax.)

The banquet hall of Veta Hotel is named

 KAYNAT with a beautiful lawn. (500+500 pax.)

The Hotel also has a restaurant facility named:

 CURRY JUNTION (75 pax.)

The Hotel is spread over 3 Acers of land covering the building area
over 2 Acers. The hotel also has a very large parking space.

It has earned a reputation for combining modern amenities with a

warm, inviting atmosphere, making it a notable player in the
hospitality industry.

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 INFO
 VETA Hotel & Banquets, Grand Trunk Rd, Umri, Kurukshetra, Haryana
136118
 info@vetahotel.com
 Call Us: 9808822222, 9808833333, 9808866666

LOCATION
https://maps.app.goo.gl/tV4MXZsmUnUVc8PK6

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2.2 Objective of VETA HOTEL & BANQUETS
 Responsible and Restorative Business Management: To
enhance business practices across the organization in ways
where people, planet, productivity and planet all matter and all
benefits.
 Food Security: To create and build a healthy food system which
is based on the understanding that food is an essential
celebratory and culturally vital component of our lives.
 Positive and Clean Energy Management: To improve overall
carbon footprint through usage of innovative Clean and
Renewable sources, resources and technologies.
 Responsible water Management: To do improve water
footprint impact with emphasis on production, usage and
consumption in all areas of management and operations
(including the sourcing and supply of chain).
 Zero Waste Management: To improve and efficiently monitor
waste through zero waste management with emphasis on up
cycling and Remanufacture.

2.3 Mission, Vision and Goal

 Responsible Air Quality Management: To maintain good
indoor air quality (IQA) in order to improve the health,
productivity and comfort of build occupants.
 Responsible Sourcing and Procurement: To promote a
responsible Sourcing and Procurement program with emphasis
on Carbon Positive Fair Trade, Fair Wage and “Localism”.
 Low Carbon Mobility: To promote low Carbon Mobility that
focuses on improving the overall Ecological and carbon
footprint of transportation in all areas of operations including
the supply chain.
 Thought Leadership and Awareness Raising: To create a
higher level of self empowerment through ‘Thought
Leadership’- the kind that differentiates you from the
competition.
13
2.4 Managing Directors of VETA HOTEL &
BANQUETS
Mr. Kulwant Rai Chhabra
Mr. Gulshan Chhabra
Mr. Ankush Chhabra
Mr. Abhishek Chhabra
Mr. Rajesh Popli

2.5 Organizational Organ gram

Managing Director

General Manager

Front House
F&B Sales HR Accounts
Office Keepinkg
Manager Manager Manager Manager
Manager Manager

14
2.6 Major Department in VETA HOTEL &
BANQUETS

Human Maintainen
Resource ce
Departmen Departmen
Information t t Security
&
Technology Depart
Department ment
Sales &
VETA
Marketing
HOTEL &
Departmen
BANQUETS
t

Accounts Front
Office
Departm Departme
ent House nt
F&B
Keeping
Depart Departmen
ment t

15
2.7 SWOT Analysis
SWOT analysis is a strategic planning method used to evaluate the
Strengths, Weakness, Opportunities, and Threats involved in a project
or in a business venture. It involves specifying the objective of the
business venture or project and identifying the internal external
factors that are favorable and unfavorable to achieve that objective.
The technique is credited to Albert Humphrey, who led a convention
at Stanford University in the 1960s and 1970s using data from
Fortune 500 companies.

A SWOT analysis must first start with defining a desired end state or
objective. A SWOT analysis may be incorporated into the strategic
planning model. Strategic Planning has been the subject must
research.

 Strengths: characteristics of the business or team that give it an

advantage over others in the industry.
 Weakness: are characteristics that place the firm as a
disadvantage relative to others.
 Opportunities: external chances to make greater sales or profits
in the environment.
 Threats: external elements in the environment that could cause
trouble for the business.

SWOT Analysis of VETA HOTEL & BANQUETS

Strengths:

 Good infrastructure for collaboration.

 Good town view from the Room.
 Less competitors in the surrounding area
 Monopoly business in big event management.
 Monopoly business in room sales.
 Sufficient spaces.
16
 Attractive outlets and views.
 Positive market demand.
 Huge spaces for outdoor activities.
 Great security support.
 Growing involvement from Business community.
 Own private space.
 Situated in a tourist attraction place.

Weaknesses:

 Job market/jobless recovery.

 Lake of skilled employee.
 Disconnected from urban area.
 Long distance from the main city.
 Education needed for provider community.

Opportunities:

 In future company will come into the share market.

 Technical assistance available.
 Low labor cost.
 Available raw material for the operation.
 Huge parking area.

Threats:

 Natural disaster
 Climate change
 Increase future competitors in the surrounding area.
 Political instability

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Chapter-3

18
LEARNING PART

19
3.1 Front Office Management Process
Veta Hotel & Banquets has four separate operational sectors. Front
desk, Activities, Reservation and Inquiry. I have work experiences the
each department separately. During my internship I just try to learn
operational activities by using they are make sure the maximum guest
satisfaction.

3.2 Wings of Front Office

Front
Inquiry Desk
Front
Office

Reservati
Activities
ons

 Front Desk: The people who are working in front desk they
just ensure the guest check in and check out. They are doing the
main important task of the front office department.
 Reservation: Reservation team always ready to make a
reservation for the guest when they want to visit and stay in the
hotel or resort. They are doing the reservation process for guest.
Confirmed the booking and make a registration folio for a guest.

20
 Activities: Its activities encompass a wide range of essential
functions aimed at ensuring smooth operations and exceptional
service. This includes managing the check-in and check-out
processes, where staff facilitates guest arrivals and departures,
handle reservations, and address any immediate concerns.
Additionally, the front desk handles administrative tasks such as
managing phone calls and emails, processing payments, and
maintaining records. Coordination with other departments is
also crucial, as front desk staff relay guest needs to
housekeeping, maintenance, and other teams to ensure prompt
and efficient service.

 Inquiry: Customer service is a significant part of our role,

involving answering inquiries, resolving complaints, and
providing information about the establishment’s amenities and
local attractions.

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3.3 Hierarchy of Front Office

General Manager

Resident Manager

Front Office Manager

Executive Manager

Front Office Assistant

Bell Boy

Trainiee

3.4 Manpower Planning

22
3.5 Training and employee development

The H.R. Planning

Strategic H.R.
Planning
Job design

Retaing Employees Human Attracting

Comensation
Maintanence Resource Employees
Labour Relations
Seperation Managem Recruting
ent Selecting

Training
Employees
Training and
Development
Performence
Apprisal

purpose of training and development and why should provide training

to the employees and outcomes of the training.

 Creating a pool of readily available and adequate replacements

for personnel who may leave or move up in the organization.
 Enhancing the company’s ability to adopt and use advances in
technology Because of a sufficiently knowledgeable staff.

23
  Building a more efficient, effective and highly motivated team,
which enhances the company’s competitive position and
improves employee morale.
 Ensuring adequate human resources for expansion into new
programs.

Research has shown specific benefits that a small business receives

from training and developing its workers, including:

 Increased productivity
 Reduced employee turnover.
 Increased efficiency resulting in financial gains.
 Decreased need for supervision.

Employees frequently develop a greater sense of self-worth, dignity

and well being as they became more valuable to the firm and to
society. Generally they will receive a greater share of the material
gains that result from their increased productivity. These factors give
them a sense of satisfaction through the achievement of personal and
company goals.

3.6 Employee motivation by building satisfaction

Here are the five things that motivated employee to work more.

 Provide a positive working environment

 Reward and recognition
 Involve and increase employee engagement
 Develop the skills and potential of workforce.
 Evaluate and measure job satisfaction

24
3.7 Motivation through Inspiration

Four factors must exist for any employee participation program to be

successful and its make motivation as well.

 Have a profit sharing or gain sharing plan where both the

employer and employee benefit.
 Implement a long term employment relationship to instill job
security.
 Make a concerted effort to build and maintain group
cohesiveness.
 Provide protection of the individual employee’s right.

3.8 Packages

Over Night Package:

 Executive Room: 5000+taxes
 Executive Suite Room: 6000+taxes
 Veta Suite Room: 7000+taxes

Day Use Package:

 Executive Room:4000+taxes
 Executive Suite Room: 5000+taxes
 Veta Suite Room: 7000+taxes
Corporate Package:
 Executive Room:3500+taxes
 Executive Suite Room: 4500+taxes
 Veta Suite Room: 7000+taxes

This Package Includes:

 Complimentary Breakfast served at our Restaurant @ CURRY
JUNCTION.

25
  Complimentary hi-speed wireless internet.
 Complimentary drinking water bottles replenished daily.
 In-room tea/coffee maker.
 Complimentary access to the private Parking Area.
 In-room locker facility.
 In-room food service.
 Laundry facility available.

3.9 Recruitment and Selection procedure

The process of selecting employees for the right workers is the right
thing to do. It’s combining methods and organizational requirements
with efficiency Effective selection of people’s qualifications can only
be done when there are selecting the best candidate for the matching
professionally functioning the organization will get quality
performance of the employees. In addition, the agency absence and
employee toner will face fewer problems. Selecting right candidates
for the necessary work, the institution will also be able to save time
and money right candidates are screened during the election process.
All possible candidate applicants for the given jobs are examined.
However, the employment should be separated from recruitment,
even through these two stages employment process. It is considered as
a positive process candidates need to apply more for employment. It
creates a pool of applicants just select the emergence of data when an
inappropriate processes as inappropriate the candidates are rejected
here before the process of recruitment process staff.

3.10 Main functions of front office

There are various functions of front office department in a hotel. Front

office department of the Veta Hotel & Banquets is maintaining all the
functions that are listed below:

 To welcome guest in pleasant manner.

 To sell room.
26
  To register the guests folio.
 To handle guests reservation.
 To answer telephone calls and keep page for guest when
necessary.
 To receives and deliver letters, fax, parcels and messages for the
guest.
 To provide general information to the guests about the resort,
the current event and attraction.
 To show rooms to guest if policy permits.
 To sell the hotels special services, e.g. restaurant and bar
facilities, environment facilities, laundry services etc.
 To receive payments and provide credit when necessary.
 To deal with guests complaints.

3.11 Activities of front office with guest

The main activity of front office of a hotel is to sell room. The main
revenue of hotel comes from rooms. The profit of hotel business
mainly depends on room sale. So the front office plays a very
important role in making good business. The front office of a hotel is
an image builder of the hotel. Every guest is getting first contact at
front office and finally when he checks-out he gets the last contact at
the front office. So each person in front office is playing a critical role
in making hotel image.
The activities are given bellow:

 Enquiry: describe facilities and availabilities of room.

 Reservation: Offer room, take reservation, update room
availability chart.
 Confirmation: Confirm reservation, block room, update chart,
prepare document.
 Arrival: Car parking, luggage handling.
 Check-in: Welcome the guest, make registration, assign room
and given the key.
 Send to room: bell man take the luggage and escort the guest
up to the room.

27
  In house: Start guest account, post bill, add advanced, monitor
over due.
 Settle bill: check the bill, take payment, collect room key.
Departure: notify other concerned department.

3.12 Staffing

The 24 hours nature of front office operations requires constant

staffing. Working hours of Veta Hotel & Banquets Front office is
divided into three shifts. But for General Shift it is at 10:00 am 19:00
pm.

Morning Shift 7:30 am to 18:00 pm

Afternoon Shift 13:00 pm to 22:00 pm
Night Shift 22:00 pm to 8:00 am

3.14 Night Auditing

The night audit team reconciles the hotels daily financial transactions
and other activities for reporting purpose. Due to 24 hours nature of
hotel operations this department conducts its duties at night, when
hotel or resort generally less busy. The staffing of the right audit
group is commonly small in comparison to other room divisions
department. Generally the team is led by the duty manager and is
supported by anywhere from two to three night auditors. Through in
Veta Hotel & Banquet there is no separate night auditor team.

The night auditor is responsible for the following reports:

28
 Manager Flash.
 Daily comparative business analysis report.
 Arrival and departure comparative report.
 Make the Guest lists.
 History and forecast.
 Check the Room rate for the day.
 Make Continental Plan for complimentary breakfast.
 Cashier report.
 Change the date by using IDS software.

Chapter – 4

Departmental Duties and

Responsibilities

29
30
4.1 Duties and responsibilities of Front Office Department

As a trainee under front office department in Veta Hotel & Banquet I

got Opportunities to work and learn something in their front desk,
concierge, reservation and activities. It was a great opportunity for me
to learn about the front office management in Veta Hotel & Banquet.

Starting with a start-up appointment as a Front Desk Receptionist, to

start as a company face Location responsibilities is clearly described.
Include in the work describe the general details required for the
receptionist, but do not hesitate specially the responsibilities a
business, such as managing them introducing introductory paperwork
when new clients client’s come first. Until then it can help you,
because the job description is a clear and fair wage the perfect person
for the job.

Greeting Visitors or Guests

One of the fundamental responsibilities of the receptionist on the front

desk is to greet the audience. The receptionist first, and sometimes
only, people in a shop or office viewers although it may be combined,
it must be an entry-level role, a successful receptionist both are an
excellent communication manager and a strong administrator,
comfortable interacting with all persuasions and individuals in
professional dimensions.

When guest arrive, the front desk receptionist welcomes them

warmly, offer them welcome drinks, sometime taking their dress,
giving refreshment and providing basic answers questions about
business such as hours of operation. Receptionist it should be a point
to be well-informed in order to provide a brief explanation a company
offers products and services.

31
Responsibilities

 Clean and clean the table with all necessary components (pen,
form, paper etc.)
 Welcome and welcome guests.
 Answer the questions and answer the address of the address.
 Answer all incoming calls and redirect them or keep a message.
 Collect letters and packages and distribute them
 Create outgoing mail by securing correspondence, passes, etc.
 Check, sort and continue to email.
 Monitor the office supplies and order if necessary.
 Keep updated records and files.
 Cost monitor and Office cost.
 Perform other assigned duties (travel arrangement, schedules
etc.)

Requirements

 Represented front desk, proven experience as a relevant

position.
 Contact with the office machine (fax, printer, scanner,
photocopy machine etc.)
 Office management knowledge and basic booklet English
proficient oral and written.
 Excellent knowledge of Microsoft office
 Strong communication and man skills.
 Good organizational and multitasking capabilities.
 Know how to solve the problem.
 Guest service orientation.
 Diploma in high school, additional qualifications will be plus.

32
4.2 Departmental duties and Responsibilities

In the Veta Hotel & Banquet I have worked all of department in front
office and I had to follow my checklists. In accordance my checklist I
have to fulfill each and every requirement.

 Front Desk

 Reporting on time
 Maintaining proper grooming
 Check the logbook before starting duty
 Greet all guests with smiley face.
 Checking-in and Checking-out guests
 Taking notes of guest arrival and departure in guests folio
 Receiving telephone calls
 Preparing key cards
 Taking the guests complains and informing to the duty manager
if it’s not possible to solve by me
 Attending daily briefing
 In the time of duty if any important messages have to me then
written on logbook.

Reservation

 Reporting on time
 Maintaining the proper grooming
 Check the logbook
 Attending the daily briefing
 Receiving calls and provide the information’s
 Making the registration
 Update the foreigner passport details on Cox’s Bazar Tourist
Management System
 Receiving pre-auth amount and make reservations
 Providing the special information others and wrote down on
the logbook

33
 Activities

 Maintaining the proper grooming

 Reporting on time
 Check the logbook
 Attending the daily briefing
 Post the bill by software in room
 Settlement the direct cash payment

34
4.3 Learning Outcomes of my Job Responsibilities
In this internship period help me expand my practical knowledge
about the front office management. My friendly senior colleagues
help me to learn the management system practically. Mainly they help
me to learn about the IDS hotel management system. Through this
internship I have learnt the proper job or duty task in front office
management. Every day is a new day for me to get learning
something new things.

In this internship my shifting wise duty task given down

General Shift:

 Joining the duty before the starting the shifting time

 Review, what’s happening in the previous shift
 Count the floating money
 Look the immediate needs
 Make the check-in and check-out procedure
 Collect guest bill and settle the bill
 Marge the guest total bill when they make sure that they are
checking-out
 Check the room status
 Drop the collected cash in cash box
 Share the important message in daily meeting
 Hand over the shift
 Wrote down the information message in logbook

Morning Shift:

 Joining the duty before the starting the shifting time

 Review, what’s happening in the previous shift
 Count the floating money
 Look the immediate needs
 Make the check-in and check-out procedure
 Collect guest bill and settle the bill

35
  Marge the guest total bill when they make sure that they are
checking-out
 Check the room status
 Drop the collected cash in cash box
 Share the important message in daily meeting
 Hand over the shift
 Wrote down the information message in logbook

Afternoon Shift:

 Joining the duty before the starting the shifting time

 Review, what’s happening in the previous shift
 Count the floating money
 Look the immediate needs
 Make the check-in and check-out procedure
 Collect guest bill and settle the bill
 Marge the guest total bill when they make sure that they are
checking-out
 Check the room status
 Drop the collected cash in cash box
 Share the important message in daily meeting
 Hand over the shift
 Wrote down the information message in logbook

36
 Chapter – 5

Finding, Recommendations
and Conclusion

37
5.1 Findings

 The recruitment decision making process is lengthy, which

consume time and cost of money.
 To sales target fixed by company for every sales people which is
too high to achieve, sometimes create frustration among sales
people and ultimately they become unmotivated.
 There have shortage of front office employee.
 Any HSC (Higher Secondary Certificate Qualified) pass student
can apply for the front office, which need to be modified as per
company policy.
 Salary structure is not satisfactory for the employee. Sometime
they just provide a small amount of service charge.

5.2 Recommendations

From the report it is clear Veta Hotel & Banquet has positioned itself
renowned as 3 Star Hotel in Kurukshetra. Through continuous
innovation Veta Hotel & Banquet has his own position. And Veta
Hotel & Banquet always differentiated itself from its competitors.
Therefore, the success of Veta Hotel & Banquet is no surprise at all.
The future is uncertain of Veta Hotel & Banquet should always alert
to capitalize on any future opportunities or to stay away from the
threats. There are some recommendations that are found by analyzing
that should bring more effectiveness of Veta Hotel & Banquet.

 They need to initiates increasingly qualified workers for front

office.
 The enlistment procedure ought to be rebuilt and quicker.
 Compensation structure ought to be expanded to an acceptable
dimension.
 Hotel can add some additional facilities in staff quarter.
 Company should restructure their educational background,
which should be at least graduation from a university.

5.3 Conclusion
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For the Completion of my 2nd year it is required to finish my entry
level position program from any corporate or management Sector and
I felt extremely favored to work with the best Corporate and one of
the biggest lodging at Veta Hotel & Banquet. Working in a huge
association like the Veta Hotel & Banquet is a wonderful ordeal for
me and directly communicating with the ordinary and VIP visitors
were an or more to build my network and communication skill as
marketing major. Inside this multi month of temporary job program I
got the possibility of the corporate culture, work put, work life, etc.
The way of life and the workplace of the Veta Hotel & Banquet is
altogether different. Specially the team where I belong, they never
treated me as an intern and always considered me as a part of their
internal Family. After working here I really trust The Veta Hotel &
Banquet is the people oriented brand of Kurukshetra. The Veta Hotel
& Banquet has constantly underscored on building up a decent
direction framework so as to accomplish its ideal corporate goals.
From the birthplace of the organization, Veta Hotel has gone too far
in achieving these targets by tuning in to customer's needs, taking
progressively exercises from past activities, improving and joining
forces. The Veta Hotel & Banquet works on making people feel the
specialty to enjoy their service and focuses on 'for a better you'.

39
THANK
YOU

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