Scribd
Upload
36 views2 pages

CRM Question

Uploaded by

a15353977
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
36 views2 pages

CRM Question

Uploaded by

a15353977
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

B.

Sc(TCS) V SEMESTER
Client Relationship Management
Question Bank
UNIT – I
Short:
1. What is ServiceNow? What are the use of ServiceNow?
2. How to Generating Developer Instance in ServiceNow?
3. Write about ServiceNow Configuration.
4. Write about IT Service management
5. Explain the Applications and Modules.
6. How to create an Incident using System Administration?
7. Write about Tables, Columns and Attributes.
8. How to write dictionary override in ServiceNow?
9. How to create a Form Designer?
10. How to create a field and add it to a table?
Long:
1. Explain the ServiceNow User Interface (UI).
2. Briefly explain to Users, Groups and Roles.
3. Briefly explain to List and Form Layouts.
4. Briefly explain Configuring List and Form Layouts.
5. Dictionary entries and overrides in ServiceNow.
6. Briefly explain to ServiceNow reference qualifier JavaScript.
UNIT – II
Short:
1. Write the Incident Management and Problem Management.
2. Write the ServiceNow strategy.
3. Write about the ITSM Overview.
4. Write about Client side scripting in serviceNow.
5. Explain the Glideform (g_form) class
6. Explain the Business rules in ServiceNow.
7. Write about Script include in ServiceNow.
8. Explain the Notifications in ServiceNow.

Long:
1. Briefly explain to Service Level Agreement.
2. Briefly explain to Reporting and Scheduled Jobs.
3. Briefly explain to ServiceNow Scripting.
4. Briefly explain to UI Policy and Actions in ServiceNow.
5. Explain in details Debugging client and server scripts.
6. Explain the Workflows in ServiceNow in details.
UNIT – III
Short:
1. Write the Data Policy in ServiceNow
2. How to Use ServiceNow Script include client side?
3. Write about UI Pages
4. Different Types of functions in ServiceNow Script Include?
5. Write about UI macro form
Long:
1. Explain to UI Policy Configuration
2. Briefly explain to GlideAjax in ServiceNow
3. Briefly explain in Creating Inbound Email Actions
4. Briefly explain to UI Macros
5. Explain in details Mail Templates and Scripts
6. Benefits of Automated Test Framework (ATF)
UNIT – IV
Short:
1. Write a Procedure of Workflow
2. Write about Service Catalogs
3. Write about Cart layout in ServiceNow
4. Explain to Application Modules in ServiceNow

Long:
1. Explain in details Record Producers
2. Explain to Visual Task Board (VTB) Agent Intelligence
3. Explain the Restrict Access to Application
4. Explain Import Sets and Transform Map in ServiceNow
5. Explain the Database Views in ServiceNow

You might also like