10.2478 - Joim 2020 0052
10.2478 - Joim 2020 0052
Katarzyna
Krysińska-Kościańska
Wrocław University of Economics,
Wroclaw, Poland
ORCID ID: 0000-0002-2679-1512
Objective: The article is an attempt to make a diagnosis about the impact of the Covid-19
pandemic on HR practices including recruitment and selection, remote working, motivating
Re-vision of Future Trends in Human Resource Management (HRM) after COVID-19
employees, re-skilling and communicating. This theoretical study is a kind of revision and dis-
cussion with the “future trends in HR” predicted a few years ago before pandemic.
Methodology: The research method was a review of the most recent research findings from
business practice and from scientific literature concerning the impact of the pandemic on vari-
ous fields of human resource management. Due to the growing flood of media information, the
authors wanted to select the most updated HR practices implemented in organizations from
the reliable and acknowledgeable sources.
Findings: The biggest challenges for HR after COVID-19 will be: restructuring the place of work
and the content of work, applying more advanced technology to recruitment, selection and
performance; more interests, appreciation and motivation from managers will be needed as
well as building trust, a sense of belonging among team members. The list of benefits will be
revised towards enhancing mental health and well-being. The reality after the pandemic will
require new competencies from managers and employees so re-skilling and re-training are the
most expected approaches.
Value Added: This article is becoming an important voice on the impact of a pandemic on the
HR practices. The emerging and current results of research on HR trends will allow targeting
education systems and equipping employees with the most predictable competences which
will be useful in the era after the pandemic.
Recommendations: The COVID-19 turmoil has changed the prepared strategic plans for devel-
opment of many organizations. This external factor hardened all continents and built new reality
where some tips and recommendation are highly welcome. Thus, we proposed few revisited
personnel solutions which HR professionals may implement. We also invite other scholars to
research the pandemic impact on many multidimensional levels: economic, political, social,
technological, ethical ones.
Introduction
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After a few months of remote work, many organizations realized that the
physical space, offices, car parking are not needed anymore if employees
decide to work from home. Those employees who will agree to work in the
office will need specific circumstances to be safe, keeping distance and
have possibility to open windows to ventilate. These departmental zones
will form the foundation of a new “company ecosystem” — one that is more
efficient, serves the unique needs of teams better and is far less costly to
implement. Ultimately, this new approach will enable more effective teams
and improve culture and engagement (Igloosoftware, 2020).
Remote work can be structured so that employees split their time
between home and the workplace, on alternate weeks and on a rotating
schedule. It can include designated times for everyone to be physically
present – for instance, there might be a good reason for everyone to be
on site on e.g. on Monday of every month. Or a company could choose
a “work-from-anywhere model” in which employees can work remotely all
the time but still be able to visit any work location anytime if they wish to do
so for the purpose of affiliation (Kaufman et al., 2020). Organizations need
to re-write the rules concerning content and place of work to navigate the
exponential change that appeared with COVID-19. Increasing sanitation and
cleaning, implementing social distancing guidelines along with operational
changes like decreasing business travel and reducing the use of common
spaces like kitchens or recreation areas. These tasks are predominantly
assigned to HR department in which 87% of HR professionals recently
reported that their work has been crucial to their organization since the
pandemic began and over half of them felt their work is more appreciated
than before the pandemic (SHRM, 2020b).
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The digital workplace of today is vastly different from the workplace a decade
ago — due to both age-old challenges as well as some new realities. There are
more tools, more flexibility in where we do our work and more communication
with coworkers, whether they sit next to us or work half a world away. But
the demand for a more engaged, effective remote workforce has increased
exponentially. It is more important than ever to listen and take action to help
employees succeed (Igloosoftware, 2020). According to Deloitte study,
enhancing engagement and sense of belonging has been organizational
priority for this time and those efforts will pay off in the near future. 79% of
organizations say fostering a sense of belonging in the workforce is important
for their success over the next 18 months (Deloitte, 2020b).
It is not only about knowing IT tools but about intrinsic motivation and
engagement to work. There are for example some predictions concerning
motivation of academics due to forced e-learning after COVID spread.
Sułkowski, Przytuła & Kulikowski (2020) predicted that forced e-learning
might lead to a decrease in motivational job characteristics (like task identity,
task significance, autonomy and social dimensions of work) for academic
teachers. Moreover, it might expose teachers to many e-learning disadvan-
tages exaggerated by the extraordinary and disturbing COVID-19 situation.
Besides, the psychology literature offers substantial evidence that one of
our fundamental human motivators is the need for competence. During the
COVID-19 pandemic, the lack of professional stimulation while working from
home is fostering more self-directed knowledge-seeking to satisfy the need
to learn, grow, and demonstrate competence. At a time when employees’
desire to learn, grow, and demonstrate competence is heightened, companies
that offer access to, or reimburse, employees’ online training achieve a clear
win-win; they increase talent capability and, concurrently, foster employee
motivation (Caligiuri et al., 2020).
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Remote working
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COVID-19 has changed not only how people work but also the basic patterns
of movement and travel. These changes may require relocating activities
to other countries. Companies may pick up talent locally but then will have
to get new employees up to speed on their new roles-through re-skilling.
Globally mobile employees face unique challenges even during “business
as usual” circumstances. In the wake of an unprecedented pandemic, which
has upended daily life across the globe, these challenges are exacerbated
by being in a new country. Navigating the ins and outs of an assignment
abroad is already a long and potentially stressful process for globally mo-
bile workers; during a period of uncertain health and economic outcomes,
anxieties are further amplified (MetLife, 2020). During the pandemic, life has
changed a lot for many who were international business travelers and globally
mobile employees in MNEs; their current ‘‘grounding’’ may mean they are
experiencing a sense of loss. Their frequent travel, hotel accommodation,
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usual as soon as possible with the same number of moves and only 12%
see the COVID-19 will have a fundamental impact on how we view workforce
mobility and the need for international moves (PwC, 2020).
An average person in 2020 will generate 200-300 contacts daily on the in-
ternet thanks to different channels providing continuous online connection
(Przytuła, 2018) and “a sensor economy” will emerge, based on devices that
are aware of surroundings and location, and recognizing services and com-
munication needs. The current crisis sheds light on the challenges of social
and interpersonal ties between people. 71,1% of respondents indicated that
the integration of employees in the company has decreased, and 59.4% of
them declare that they need integration with other employees in the new
reality (Activy, 2020). For those who had not built strong working relationships
before the crisis, working and managing at a distance and through virtual
communication media has made it hard to maintain (Caligiuri et al., 2020).
Delivering technical infrastructure and providing software seem to be
obligation of employers that follows from the psychological contract towards
employees, who provide their own office equipment, electricity, online ca-
pacity to continue working in remote circumstances. But above all managers
are in charge of shaping new socio-cultural patterns (Sułkowski, 2020) or
new social contract. Research on managing expatriate assignments in MNEs
shows that communication and support from managers is an important
buffer against job stress experienced by employees. This knowledge can be
applied to the pandemic situation of working from home. For some people,
social isolation as well as uncertainty about their health, job, and future will
have a negative impact on their mental health. Any stigma linked to mental
health might prevent some employees from seeking help, and MNE senior
managers should therefore communicate with empathy, encourage wellness
resources, and offer practical support for employees’ health and safety
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Conclusion
Concluding the above research and survey findings it is obvious that COVID-19
as a global, external factor made the HR business practices introduce new
rules, policies, tools to adjust employees to the new situation and still to
continue business purposes.
All the strategies and plans that were made even one year before pandemic,
have to be revised, changed, reshaped. For several months various organi-
zations have tested some solutions which might serve now as a benchmark
for others and as a point of reference in restructuring their own HR policies.
Below we presented a list of predicted changes and potential practices
diagnosed by some business analysts (Table 1):
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