M. Awais Azeem

Muhammad Awais Azeem
Senior Human Resource Professional

+92 321 4891314
mawaisazeem001@gmail.com
Lives in Shahdra, Lahore, Punjab, Pakistan
https://www.linkedin.com/in/muham mad-awais-azeem
SUMMARY
Seasoned Human Resource Professional with a history of fostering positive work environments and implementing effective HR policies. Known for being
approachable, empathetic, and a strong communicator, I excel in facilitating employee development and enhancing organizational culture. My strengths include
strategic workforce planning, talent acquisition, and performance management. I am passionate about building collaborative teams and am committed to driving
employee engagement and satisfaction. Notable for my problem-solving skills and ability to navigate conflict resolution, I have made a significant impact on
retention rates and overall employee satisfaction in previous roles.
EDUCATION
University of Punjab 2009 – 2011
BA (Hons) Islamic Studies - CGPA: 3.7/4.00
Studied : Islamic History, Quranic Sciences
EXPERIENCE
I Shine Technologies 2023 – Present
Manager Human Resources Lahore, Punjab, Pakistan
Led the HR team in executing key tasks, including recruitment, selection, employee compensation, and benefits programs.
Spearheaded the orientation process, employee training, development, and employee engagement initiatives to foster a positive work environment.
Played a crucial role in the successful implementation of HR programs and policies, ensuring alignment with organizational goals.
Regularly updated HR policies in line with evolving labor laws and the organization's changing needs.
Provided support and guidance to line managers in conducting performance appraisals and driving continuous improvement.
Reviewed HR policies and processes to ensure compliance with federal and local employment regulations.
Managed disciplinary proceedings, terminations, and employee investigations with fairness and transparency.
Established and implemented comprehensive orientation and training programs to enhance recruitment efforts and equip employees for success in their roles.
Executed the annual increment and promotion process, issuing letters and ensuring fair and timely
GCS (Pvt) Ltd 2020 – 2023

Assistant Manager Human Resource Lahore, Punjab, Pakistan
Support the HR manager in implementing HR policies and procedures to ensure compliance and efficiency.
Assist in recruitment processes, including job postings, candidate screening, and interviewing.
Coordinate onboarding and orientation programs for new employees to ensure a smooth transition.
Maintain employee records and HR databases, ensuring data accuracy and confidentiality.
Help manage employee relations issues, providing guidance and support to staff and management.
Assist in the development and delivery of training programs to enhance employee skills and performance.
Participate in performance management processes, including goal setting and evaluations.
Conduct employee surveys and assist in analyzing feedback to improve workplace culture.
Stay informed about labor laws and regulations to ensure compliance in HR practices.
METRO Cash & Carry 2014 – 2016

Talent Acquisition Executive Lahore, Punjab, Pakistan
Develop and implement effective recruitment strategies to attract top talent across various departments.
Create and manage job postings on multiple platforms, ensuring clarity and appeal to potential candidates.
Utilize various sourcing methods, including job boards, social media, and networking events, to identify qualified candidates.
Conduct initial screenings and interviews, assessing candidates' skills, experience, and cultural fit.
Work closely with department heads to understand staffing needs and job requirements.
Facilitate the onboarding process for new hires, ensuring a smooth transition into the company.
Maintain a positive candidate experience throughout the recruitment process, providing timely feedback and communication.
Maintain accurate records in the applicant tracking system (ATS) and generate reports on recruitment metrics.
Stay updated on industry trends and talent acquisition best practices to enhance recruitment strategies.
Systems Limited 2012 – 2014

Data Analyst Lahore, Punjab, Pakistan
Accurately interpret and compile data from various client portals, ensuring high levels of data integrity.
Perform data entry into systems such as DCMS, ERP, ORACLE, and CRM, maintaining meticulous records.
Conduct thorough data analysis to identify trends, anomalies, and areas for improvement.
Generate and distribute daily reports, communicating findings clearly to stakeholders.
Collaborate with teams to make data-driven corrections and recommendations.
Conduct tax collections research across all US states, analyzing compliance and regulatory requirements.
Utilize advanced Excel functions and analytical tools to streamline data processing and reporting.
Support the development and implementation of data management processes and best practices.
Abacus Consulting 2012 – 2014

Customer Service Representative Lahore, Punjab, Pakistan
Respond to customer inquiries via phone, email, or chat, providing accurate information and assistance.
Resolve customer issues and complaints in a timely and professional manner.
Maintain a thorough understanding of products and services to effectively assist customers.
Document customer interactions and feedback in the CRM system to ensure accurate record-keeping.
Collaborate with other departments to address customer concerns and improve service delivery.
Upsell or cross-sell products and services based on customer needs and preferences.
Assist in processing orders, returns, and exchanges according to company policies.
Provide feedback to management regarding recurring customer issues and suggestions for improvement.
Maintain a positive and professional demeanor while handling challenging customer situations.
SKILLS, COMPETENCIES & SOFTWARE

ERP Recruitment and Selection Training and Development Labor Relations
Canva Talent Management Onboarding and Offboarding Change Management
TimeTrax Employee Relations Diversity and Inclusion Organizational Development
FlowHCM HR Compliance Employee Engagement Policy Development
Zoho ATS Performance Management Conflict Resolution Succession Planning
Microsoft Office HRIS Proficiency Strategic Planning Workforce Planning
Linkedin Recruiter Data Analysis Compensation and Benefits Departmental Budgeting

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Muhammad Awais Azeem

Senior Human Resource Professional

GCS (Pvt) Ltd 2020 – 2023

METRO Cash & Carry 2014 – 2016

Systems Limited 2012 – 2014

Abacus Consulting 2012 – 2014

SKILLS, COMPETENCIES & SOFTWARE

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