Scribd Logo
Upload

Welcome to Scribd!

  • 7 views

    XChangeURA InstallationGuide 2.5

    Uploaded by

    Serikhi Ali

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    XChangeURA InstallationGuide 2.5

    Uploaded by

    Serikhi Ali
    7 views12 pages

    Original Title

    XChangeURA_InstallationGuide_2.5

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views12 pages

    XChangeURA InstallationGuide 2.5

    Uploaded by

    Serikhi Ali

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    Universal Remote Access

    Installation Guide
    Version 2.3

    Ref:
    1. Introduction
    Universal Remote Access provides secure, network-independent access to remote
    devices such as the XChange or network clients connected to it. With standard internet
    access, Universal Remote Access allows users to manage equipment on board ships,
    regardless of the available connectivity.

    1. Prerequisites
    Universal Remote Access requires an access to the internet that allows outbound
    connections on TCP port 443 (https) and UDP/TCP port 1194 (VPN).
    The Universal Remote Access client software runs on Windows. You need to have
    Administrator rights to install the software on your computer.
    You must have an URA-enabled user account using your personal email address to login
    into the client software.
    To access a vessel via Universal Remote Access, the ‘URA’ service must be provisioned
    and activated on the XChange box.
    Java or OpenJDK is installed on your computer and you have selected the right URA
    installer for either 64-bit systems.

    1.1 XChange Activation

    The provisioning of the URA service to your XChange Box will be done by Marlink. Once
    the service is provisioned, the XChange will request a reboot to apply the related
    changes.
    After the reboot, the service will be available.
    The XChange administrator can enable the automatic start of the URA service by going to:
    Box Settings > Devices > Settings.
    • Select the terminal where the URA service should start automatically and click
    ‘Edit’.
    • Click the tick-box ‘Autostart Universal Remote Access’
    • Click ‘Save’

    Universal Remote Access Installation Manual © Marlink ● Page 2/12


    2. URA Software Installation
    Once you downloaded the URA software installer, you can install the URA client on your
    computer:
    Copy the installation file to your desktop and double-click to start the installation process
    If you face issues at the beginning of the installation, please check the following chapter.
    1. Click ‘Next’

    2. Change the installation path if required and click ‘Next’

    Universal Remote Access Installation Manual © Marlink ● Page 3/12


    3. Keep the 1st option selected and check the 2nd option if you wish to create a desktop
    icon for Universal Remote Access, then click ‘Next’

    4. Click ‘Install’ in the summary page. The installation of the URA client will start

    5. If no TAP driver can be found during the installation, a pop-up message informs to
    install ‘TAP-Windows driver’. Click ‘OK’ in this case.

    Universal Remote Access Installation Manual © Marlink ● Page 4/12


    6. If you already have TAP drivers installed, below message is shown. Click ‘OK’ to
    proceed

    7. A new window appears to start the TAP-Windows installation. Click ‘Next’

    8. Agree to the licence agreement and click ‘I Agree’

    9. Keep all chosen components selected and click ‘Next’

    Universal Remote Access Installation Manual © Marlink ● Page 5/12


    10. Change the installation path if required and click ‘Install’

    11. Click ‘Next’ and then ‘Finish’

    Universal Remote Access Installation Manual © Marlink ● Page 6/12


    12. After successful installation of the URA software, click ‘Finish’ to finalize the URA
    installation

    Universal Remote Access Installation Manual © Marlink ● Page 7/12


    3. Potential issues during installation
    3.1 Microsoft Defender SmartScreen

    In case your computer is protected with Microsoft Defender SmartScreen, you may see a
    message that Windows protected your PC:

    To start the installation, please click “More info” and click the butten “Run anyway”:

    The SmartScreen only appears, if the digital signature of the URA installer is not known or
    cannot be validated. In any way, it is not harmful to install URA client software on your
    PC.

    Universal Remote Access Installation Manual © Marlink ● Page 8/12


    3.2 Missing Java / OpenJDK

    In the first moments of installation, the system checks if a compatible Java or OpenJDK
    version is installed. If no, or no compatible, version can be found, below message informs
    you:

    Click ‘OK’ and install Java version 8 or 11 or the latest OpenJDK version before retrying
    the installation.

    3.2.1 OpenJDK

    Marlink recommends installing OpenJDK as a free alternative for Oracle Java.


    For Windows, follow the link and install the latest msi file for your Windows machine.
    Download the Microsoft Build of OpenJDK | Microsoft Learn
    If you have Java already installed, you can use this installation file to change easily to
    OpenJDK.
    Just follow the instructions during the installation.

    3.2.2 Java

    Java is fully supported by URA. Be aware that Oracle may applies licence fees for
    professional use.

    To check your current Java version, follow the link:


    https://www.java.com/en/download/installed8.jsp
    To download Java, follow the link: https://www.java.com/en/download/win10.jsp
    Once you downloaded the Java installer, follow the instructions to install Java before
    proceeding with the URA installation.

    Universal Remote Access Installation Manual © Marlink ● Page 9/12


    3.3 Which architecture is used?

    URA requires a 64-bit architecture of your system. If you see an error message either
    your system architecture is not compatible with URA or you have installed the wrong Java
    version. In such case, please install the 64-bit Java version.

    If you do not know which Windows version you are using, follow these instructions:

    1. Click on “Start” and then on “Settings”


    2. Select within “Settings” System → About

    To check your installed Java version, press the ‘Windows’ button on your Keyboard, and
    type “CMD”.
    Once you see the Command Prompt type java -version and hit enter:

    This example shows that a 64-bit Java version is installed.


    Please install a Java-64-bit version if you run a 64-bit Windows.
    URA and Java must be in the same architecture.

    Universal Remote Access Installation Manual © Marlink ● Page 10/12


    4. Installation Completed
    After a succesful installation of the URA client software, a new icon should appear on
    your Desktop.
    To start the Universal Remote Access just double click the URA Icon.

    4.1 Windows Firewall

    On first start of URA your Windows Firewall may pops up asking for access to
    Java/OpenJDK:

    Select both tick-boxes and click ‘Allow access’.


    The installation is now finished.

    5. Access with Multi-Factor-Authentication


    Multi-Factor-Authentication is mandatory to login to the Universal Remote Access.

    To authenticate, follow the instructions which are displayed on your computer:

    Universal Remote Access Installation Manual © Marlink ● Page 11/12


    Marlink MFA supports any authentication method such as for instance SMS or any
    authenticator App you prefer.

    6. Need Support?
    If you have any questions, please contact your Key Account Manager or Service Desk:
    Marlink Service Desk
    Email: servicedesk@marlink.com
    EMEA: +33 (0)1 70 48 98 98
    Americas: +1 (310) 616-5594 +1 855 769 39 59 (toll free)
    Asia Pacific: +65 64 29 83 11

    Universal Remote Access Installation Manual © Marlink ● Page 12/12

    You might also like