MOD3RN

STYLE
• We have filing cabinets available
in seven different colors.
• All teller pedestals are currently 20% off.
• We sell the finest oak and mahogany desks.
(Each comes with a free desk chair.)
• Our post and rope sets are classy and practical.
• Peruse our hundreds of choices of
couches and armchairs.
• Oak laminate conference tables
are now 30% off.
• Any order over $900 comes with
a free set of carpet floor mats.

Vocabulary
Get ready! 8 Read the sentence pair. Choose where the
0 Bef ore you read the passage, talk about words best fit the blanks.
t es e questions. 1 armchair I teller pedestal
,·, a: urniture items do you find in a bank? A Lock the deposit in the _ _ _ _ __
2 ere a bank manager, how would you B The customer sat in the _ _ _ _ __
s your bank?
2 mat I filing cabinet
A Please wipe your feet on the
Readin g
f} ead he page from a furniture company's B Mr. Smith put the forms in the
e s i e. Then, mark the following
s a e ents as true (T) or false (F).
3 rope I conference table
_ ence tables are on sale. A The keeps the
2 _ :: . & , esk comes with a free chair. customer line organized.
- _ =·e-o ""'a s come with every order. B This seats twelve people.
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0 Fill in the blanks with the correct words Speaking
and phrases from the word bank.
0 With a partner, act out the roles below
BANK based on Task 7. Then, switch roles.
desks posts couch desk chair USE LANGUAGE SUCH AS:
We could move these ...
1 A couple is waiting together on the _ _ __ What if we ...
2 Connect the with rope. Then there won't be ...
3 The banker sat down in her _ _ __
4 The new have six drawers each.
Student A: You are a bank manager.
....
Talk to
Student B about:
0 \fListen and read the web page again.
• an office problem
What gift is given with large orders?
• moving furniture
• purchasing furniture
Li stening
mbankListen to a conversation between a
manager and an employee. Choose
Student 8: You are a bank employee. Talk to
Student A about rearranging the bank furniture.
the correct answers.
What is the conversation mainly about?
A opening a new branch
8 adding posts and ropes
Writing
C reorganizing the lobby 0 Use the web page and the conversation
D replacing old furniture
from Task 8 to fill out the bank employee's
after-hours to do list.
2 What new furniture will the manager buy?
A posts C armchairs
8 mats D ropes

fj Listen again and complete the

conversation.

••an ager: We need to reorganize the lobby. 0

I know what you mean. Customers
don't know where the line starts.
an ager: Let's see. 1 move
these armchairs away from the door.
=- ... loyee: Yeah. Then people could walk straight
tothe2 _ __
Please rearrange the furniture in the following
. anager: Right. And 3 _ _ _ _ _ _ _ __
way.
shift the post and rope setup forward?
·= -;:,loyee: Then there won't be any confusion Move the---------------------------
about the 4 _ _ _
:: nager: Exactly. 5 _ __ _ _ _ _ __
Shift t h e - - - - - - - - - - - -
get some floor mats.
=-::oyee: 6 . Blue ones to
Place the new - - - - - - - - - - - -- - -
match the chairs.
near t h e - - - - - - - - - - - - - - - ----

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 Reading
f) Read the page from a bank teller's manual.
Then, choose the correct answers.
1 What is the main purpose of this page?
A to list items customers need to cash checks
B to describe papers tellers need for each shift
C to explain how to open a new account
D to inform tellers of new transaction guidelines

2 Which of the following documents does NOT

show a customer's balance?
A register C balance sheet
Every morning, be sure to stock the following documents: B deposit slip D account statement
./ account statement blanks - These are for customers 3 Which document is for customers who want to
requesting a copy of their monthly statement. receive mail at a different location?
./ account applications- These are for customers looking A withdrawal form C envelope
to open an account.
B deposit slip D change of address
./ change of address forms - These are for customers
moving to a new address .
Vocabulary
./ deposit slips- These are for customers making deposits.
6) Match the words (1-5) with the definitions
./ wi thdrawal forms - These are for customers making
(A-E).
withdrawals.
1 _ envelope 4 _ account application
./ envelopes - These are for all withdrawals over $100.
2 _deposit slip 5 _ cashier's check
./ teller receipts - These are printed after every
transaction. 3 _ register

./ balance sheet blanks - These are for customer's A a form for opening an account
requesting to see their balance. B a document to use instead of cash
cashier's checks- These are recommended as an C a detailed history of account transactions
alternative to cash for large purchases.
D a paper sleeve to hold a document
customer registers - These are for customers wishing to E a form to fill out when putting money into an
see a detailed account history. account

deposit slip balance sheet

0 Fill in the blanks with the correct words and phrases Speaking
from the word bank.
0 With a partner, act out the
BANK roles below based on Task 7.
Then, switch roles.
account statement change of address
teller receipt withdrawal form balance sheet USE LANGUAGE SUCH AS:
How can I help you 000

Every month, account holders get a(n) _ _ _ _ _ __ I'd like to 00 0

2 To remove money, fill out a(n) _ _ _ _ _ __ You'll also have to 00 0

3 Provide clients with a(n) after every

transaction.
Student A: You a re a bank teller.
4 A(n) shows a customer's balance.
Talk to Student B about:
5 Complete a(n) form before you move.
• an account application

0 Listen and read the page again. What is a customer

•
•
documents required
a minimum balance
given every time they perform a transaction at a bank?

Student 8: You are a bank

istening customer. Talk to Student A
0 Listen to a conversation between a teller and a about opening a checking
customer. Mark the following statements as true (T) or account.
false (F).
_ The customer asks for a cashier's check.
2 _ The teller gives the customer two documents. Writing
3 _ The customer must have at least $100.
0 Use the page and the
conversation from Task 8
\f Listen again and complete the conversation. to fill out the account
application. Make up some
0
Teller: 1 _ __ ___ . How can I help you today? personal details for the
_st omer: Hi. I'd like to 2 a checking account. applicant. Use today's date.
eller: Wonderful. Here's an 3 and a pen.
_sto mer: Okay. Thanks. TOWNSMAN's BANK
eller: While you are 4 , can I see
your driver's license?
Account Application
:_stomer: Sure. Here you go. Type of Account
'el ler: Great. Thank you. Checking: _ Savings: _
You'll also have to fill
Name: _____ _ _ _ _ _ ___
out this 5 _ __
Date: _____________________
: _s:om er: Oh. Thanks. Is there a Address: _ _ _ _ _ _ _ _ ___
minimum starting
Phone: ____________________
6 ?
-ell er: Yes, it's just one hundred Starting Balance: _ _ _ _ _ __
dollars. Reason for opening account: ____

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