GE3751 / PRINCIPLES OF MANAGEMENT

Practice Questions

1. Differentiate between training and development in the workplace.

2. How can managers use performance data to make decisions?
3. How does body language affect communication?
4. How does cloud computing benefit management control?
5. How does data analysis improve decision-making in management control?
6. How does job satisfaction impact performance?
7. How does Human Resource Management contribute to organizational effectiveness?
8. List the Qualities of good leader.
9. State the difference between intrinsic and extrinsic motivation.
10. What are key performance indicators (KPIs)?
11. What can happen if employees are not satisfied with their jobs?
12. What is job design, and why is it important in Human Resource Management?
13. What is the difference between verbal and non-verbal communication?
14. What is the importance of background checks in selection?
15. What is the purpose of reporting in management?
16. What is the role of dashboards in performance monitoring?
17. What is the role of management information systems (MIS) in control?
18. What is the significance of accuracy in reporting?
19. Why is emotional intelligence important for leaders?
20. Why is employee feedback important for motivation?

Unit 03

1. TechWave Solutions is a growing technology company that has recently expanded its team to develop new software
products. As the company grows, it faces several challenges: employees feel unsure about their roles, the recruitment
process is slow, training programs are inconsistent, and performance evaluations lack clarity.
i. TechWave is struggling to attract qualified software developers. What two creative recruitment methods
could you implement to improve this situation?
ii. How would you effectively promote these job openings to ensure they reach the right candidates?
2. Innovatech Solutions is a rapidly growing tech company that specializes in software development. As the company
expands, employees are looking for clearer career progression and professional development opportunities. The HR
team aims to implement effective career planning and management strategies to support employee aspirations and
enhance retention.
i. How would you identify which skills are most important for the future growth of the company and its
employees?
ii. How would you support employees who wish to explore opportunities in different departments within
Innovatech Solutions?
3. GreenLeaf Organics is a rapidly growing company that produces and sells organic food products. As the business
expands, it faces challenges such as high employee turnover, difficulty in recruiting skilled workers, and inconsistent
training programs. The management wants to improve HR processes to support growth and employee satisfaction.
i. What steps would you take to ensure that you have a sufficient number of employees with the right
skills in place for upcoming projects?
ii. New employees at GreenLeaf feel they are not receiving adequate training. What key components would
you include in a training program to help them succeed? How would you measure the success of this
training program after implementation?
4. BrightFuture Corp is a mid-sized company specializing in renewable energy solutions. As the organization grows,
employees express a desire for more structured career paths and development opportunities. The HR department
aims to enhance career planning and management to support employee growth and retention.
i. How would you gather information about employees’ career aspirations and goals at BrightFuture Corp?
ii. What specific questions would you encourage managers to ask employees during Performance Reviews
and Career Progressiondiscussions?

Unit 04

1. The design team at Urban Design Collaborative is facing monotony in their daily tasks. How would you implement
job enrichment techniques to make their roles more fulfilling and improve overall job satisfaction?
2. The founder of Eco-Friendly Products Co. employs an autocratic leadership style, which has led to frustration among
employees. Discuss the potential drawbacks of autocratic leadership in this organization and suggest a more effective
leadership style for enhancing collaboration.
3. Stellar Media Group is a digital marketing agency experiencing high levels of employee burnout and disengagement.
Management has decided to focus on understanding motivation to improve the work environment and enhance
productivity.
i. What methods would you use to assess the current motivation levels of employees at Stellar Media
Group?
ii. Suggest any one of motivational theory would you introduce to combat burnout and boost morale
among employees? How would you ensure these technique that aligned with the company's culture and
values?
 4. Bright Horizons Healthcare is a growing healthcare provider facing challenges with employee morale and retention,
particularly among nursing staff. Management is keen to understand the factors influencing motivation and how to
implement effective strategies to improve job satisfaction and performance.
i. Which motivation theories do you think are most applicable in a healthcare setting like Bright Horizons?
After implementing motivational strategies, how would you assess their impact on employee satisfaction
and retention?
ii. What specific metrics or performance indicators would you use to evaluate the success of your
initiatives?
5. The project managers at the Urban Development Agency are experiencing high stress due to tight deadlines. What
strategies would you implement to improve job satisfaction through job enrichment while managing project demands?
6. The principal of Riverside High School wants to implement a transformational leadership style to improve student
engagement and academic performance. Provide the Plan or solution for transformational leadership practices should
the principal adopt to inspire teachers and motivate students?
7. During a presentation, the manager gives too much information, and the team feels overwhelmed. What can the
manager do to make the presentation clearer and easier to understand?
8. In a meeting, Team members often interrupt each other when speaking. How can the team practice better listening
skills during discussions?
9. During a team meeting, some members don’t understand the technical terms used by the project manager. Provide
the solution to project manager do to explain the terms better?
10. The team has trouble communicating effectively during virtual meetings. Mention tools or practices can the team to
utilize for improve communication in online meetings?

Unit 05

1. Zoom has experienced a rise in complaints about call quality, particularly during peak hours. Customer satisfaction
surveys show that 30% of users are dissatisfied, leading to concerns about retention rates. How can Zoom implement
control mechanisms to proactively address and resolve technical issues before they affect users? Why customer
feedback regarding service quality was important?
2. Starbucks has inconsistencies in service speed and product quality at different locations. Analyze How can Starbucks
implement an MIS to monitor key performance indicators (KPIs)? How we utilize the MIS in helping Starbucks gather
and analyze customer feedback to improve service delivery and product offerings?
3. Spotify introduced a new algorithm for personalized playlists. However, many users are dissatisfied with the
recommendations, leading to decreased listening time and engagement metrics. Provide the plan to Spotify use to
assess the effectiveness of its recommendation algorithm.
4. Walmart faces challenges in managing inventory across its many stores, leading to stock discrepancies. How can
Walmart use an MIS to monitor inventory levels in real-time across all its stores to reduce stock outs and overstock
situations. State the features in an MIS in analyze sales trends and forecast future needs.
5. STU Food Products is a food processing company that has recently faced rising costs and declining profit margins. To
address these challenges, the management team is looking to implement both budgetary and non-budgetary control
techniques across its operations, including production, marketing, and distribution.
i. Analyze How can historical sales data help STU Food Products in preparing a more accurate sales budget?
ii. Identify why is regular financial reporting essential for STU Food Products, and how can it assist in
effective budgetary control?
6. Your organization is implementing a new reporting structure, but many employees are resistant to the change.
i. Develop the plan for implement the above scenario.
ii. Choose any one of strategy would you employ to facilitate a smoother transition to the new structure?
7. PQR Construction is a mid-sized construction company working on multiple projects simultaneously. The management
has identified issues with cost overruns and project delays. To improve project management and financial health, the
company is exploring various budgetary and non-budgetary control techniques.
i. What steps should PQR Construction take to develop a project budget for a new construction project?
ii. How can a cost-benefit analysis assist PQR Construction in making decisions about project expenditures?
8. Your team is working on a project, but the reporting structure is unclear, leading to confusion about who to approach
for approvals.
i. How would you clarify the reporting lines within your team?
ii. What measures would you implement to ensure that everyone understands their roles and
responsibilities?