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Assume -
Front Office Positions
1. Front Office Manager 2. Receptionists 3. Bellboy/Concierge (optional) 4. Reservation Agents 5. Night Supervisor / Auditor 6. Shift Leaders or Supervisors Staffing Requirements by Shift 100-room hotel will require three shifts to cover 24-hour service. A standard 8-hour shift o Morning Shift (7 AM - 3 PM) o Evening Shift (3 PM - 11 PM) o Night Shift (11 PM - 7 AM) Calculation Receptionists: o Morning: 2 o Evening: 2 o Night: 1 o Total for a day: 5 receptionists Reservation Agents: o May overlap with the reception staff but generally require 1-2 agents per day. Night Auditor: o Night Shift: 1 (required to manage audits and reception duties). Front Office Manager and Shift Leaders: o Manager: Typically works a regular 9 AM - 5 PM schedule, covering peak hours. o Shift Leaders: 1 per shift (morning and evening only). Optional: Bellhops may not be necessary if budget constraints are tight, but a concierge or helper could be added based on demand. Staff Required Based on the above estimates: Receptionists: 5 Reservation Agents: 1-2 Night Auditor: 1 Shift Leaders: 2 Front Office Manager: 1 Total Staff: Around 10-12 front office employees to cover the daily operation effectively. Duty Roster
Position Mo Tue We Th Fri Sat Su
n d u n Morning Shift Receptionist Shif Shif Off Shif Shif Shif Shif 1 t t t t t t Receptionist Shif Shif Shif Shif Off Shif Shif 2 t t t t t t Shift Leader Shif Shif Shif Shif Shif Off Shif t t t t t t Evening Shift Receptionist Shif Shif Shif Off Shif Shif Shif 3 t t t t t t Receptionist Shif Off Shif Shif Shif Shif Shif 4 t t t t t t Shift Leader Shif Shif Shif Shif Off Shif Shif t t t t t t Night Shift Receptionist Shif Shif Shif Shif Off Shif Shif 5 t t t t t t Night Shif Shif Shif Shif Shif Off Shif Auditor t t t t t t
