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    How To Troubleshoot SPLinkDownAlert Errors

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    How To Troubleshoot SPLinkDownAlert Errors

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    joseph
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    How to troubleshoot SPLinkDownAlert errors

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    10 views2 pages

    How To Troubleshoot SPLinkDownAlert Errors

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    joseph

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    How to troubleshoot SPLinkDownAlert errors

    https://kb.netapp.com/on-prem/ontap/hardware-KBs/How_to_troubleshoot_SPLinkDownAlert_errors
    Updated: Thu, 09 May 2024 07:40:52 GMT

    Applies to
    • ONTAP 9
    • Service Processor (SP)
    • Baseboard Management Controller (BMC)

    Description
    • SPLinkDownAlert is reported in the event logs:

    Thu Mar 24 13:45:41 -0700 [Node-1: nphmd: hm.alert.raised:alert]: Alert Id


    = SPLinkDownAlert , Alerting Resource = SP Config raised by monitor
    controller

    'NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations
    provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations
    provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or 1
    techniques herein is a customers responsibility and depends on the customers ability to evaluate and integrate them into the customers operational
    environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this
    document.'
    • SP/BMC Ethernet link is down:

    ::> system node run -node <node> sysconfig -a

    Service Processor Status: Online


    Firmware Version: 10.5
    Mgmt MAC Address: d0:39:XX:XX:XX:XX
    Ethernet Link: down
    Using DHCP: no

    Procedure
    1. Check if there is a network cable connected to the SP/BMC/e0M port.
    2. Check if the switch port that connected with SP/BMC/e0M is online and make sure the link is up.
    3. Try reseating the cable and ensure the cable is properly seated.
    4. Replace the cable connected to SP/BMC/e0M, if the cable is found to be faulty.
    5. Update the the SP/BMC to the latest firmware.

    Additional Information
    • The alert can be disabled by the following advanced privilege-level command:

    ::*> system health policy definition modify -node * -monitor controller


    -policy-id SPLinkDownAlertPolicy -enable false

    • Related KB: EMS log raises "SPLinkDownAlert"

    © 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
    including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
    information, see Legal Notices. 2

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