PURPOSIVE COMMUNICATION

FORM

- It refers to the general structure of what constitutes a thing or an object.

VERBAL COMMUNICATION

- It refers to the form of communication in which communication is done by word of mouth.

NON-VERBAL COMMUNICATION

- It refers to the sending of messages to another person utilizing method s or means other than
the spoken language.

SPEAKER

- He may also be called sender, source, or encoder.

LISTENER

- He may be called the receiver or decoder.

MESSAGE

- It is the element transmitted in communication

CHANNEL

- This the pathway through which the message travels reach its destination.

FEEDBACK

- This the return process in communication in which the reactants give both verbal and non-
verbal signals to show whether the message is understood or not.

NOISE

- It refers to anything that interferes with or hinders the transmission and reception of the
message.

ADJUSTMENT

- It is done if the message is distorted or it is not clearly understood by the receiver.

PARALANGUAGE

- This is the technical name given to the non-verbal features in speech such as intonation, pitch,
loudness and Intensity.
POKER FACE

- A type of facial expression wherein the speaker has an unexpressive façade.

MUGGER

- It exhibits exaggerated facial grimaces which distracts the attention of the audience.

FACIAL CONTORTIONIST

- It is an activity of facial muscles which are by no means connected with the meaning being
communicated.

CONTACT

- It is an important way of gauging audience reactions to your speech.

POSTURE

- The way speaker stands while delivering his speech.

PROXEMICS

- It stands for the way people communicate by their use of space in relation to other people

GESTURES

- It is any act of the speaker that reinforces or demonstrates ideas.

PHYSICAL ARRANGEMENT

- It refers to the layout of the venue where you will speak.

ARTIFACTS

- These refer to things or objects we put on our body, in our homes or in our personal
possession.

GEOGRAPHICAL LOCATION

- This refers to the position of the interactants during a communication even that shows the
relationship existing between the speaker and listener.

EMPHATIC

- these are kinds of gestures which are used to stress or reinforce an idea.

SUGGESTIVE
 - Kinds of gesture which stimulates the imagination of the listeners.

BODY LANGUAGE

- It is called the study of body movement.

TACTILE

- This refers to communicate through touch.

OLFACTORY

- This form of communication refers to smell.

GUSTATORY

- This refers to communication through taste.

CONTENT

- It refers to the information and experiences that are provided to the receiver of the
communication process.

PROCESS

- It refers to the way the message is presented or delivered.

CONTEXT

- It refers to the situation or environment in which your message is delivered.

CULTURE

- It manifested in our actions and affects how we tell the world who we are and what we believe
in.

CONTEXT

- It is anything that refers to the stimuli, environment or ambience surrounding an event.

INTERCULTURAL COMMUNICATION

- It refers to interaction with people from diverse cultures.

GLOBAL COMMUNICATION

- When we communicate with people from different races, it is what form of intercultural
communication?

INTERETHNIC
 - Interacting with different ethnic groups

FORMAL COMMUNICATION

- Communicating between representatives from different nations.

INTRACOMMUNICATION

- Interacting with members of the same racial or ethnic group

VERBAL COMMUNICATION

- It consists of words used to communicate messages.

NON-VERBAL COMMUNICATION

- Gestures are examples of this mode od communication.

LANGUAGE BARRIERS

- It is the primary barrier of communication.

HOSTILE STEREOTYPE

- It is the process of creating a picture of a whole culture. It is a belief about a certain group and is
mostly negative.

MEDIA

- It is a tool of mass communication which promotes stereotypes and prejudices and creates more
communication barriers.

IDIOMS AND FIGURATIVE CLICHES

- It uses words and expressions with a meaning different from the literal Interpretation.

SLANG

- It is a shortcut of a highly colloquial word.

ACRONYM

- It is formed from the initial letters of the word and pronounced as a word.

ABBREVIATION

- It is a short form of a lengthy expression.

JARGON

- It is a type of language that is used in particular occupation.

COOPERATIVE CONVERSATION

- It is how listeners and speakers act cooperatively and mutually accept one another to be
understood in a particular way.

MAXIM OF QUALITY

- As speaker we have to tell the truth or something that is provable by adequate evidence.

PIDGIN

- is a new language which develops in situations where speakers of different languages need to
communicate but do not share a common language.

FORMAL REGISTER

- type of register that is used in professional, academic, or legal settings where communication is
expected to be respectful, uninterrupted and restrained to specific rules

INFORMAL REGISTER

- (also called casual or intimate) is conversational and appropriate when writing to friends and
people you know very well.

LANGUAGE REGISTER

- also called linguistic register and speech register is definition describes the way a person speaks
in relation to their audience.

CHANNEL

- also called the "medium" of communication. It is the means used to exchange or transmit the
message.

SEMANTICS

- study of meaning in language.

INTRAPERSONAL COMMUNICATION

- communication with one's self, and that may include self-talk, acts of imagination and
visualization, and even recall and memory.
VISUAL COMMUNICATION

- type of communication that uses visuals to convey information and/or messages.

NETIZENS

- citizens of the virtual world.

NATIVE LANGUAGE

- the primary language of the majority population of a country.

PROTAGORAS

- is the Father of Debate.

ARISTOTLE

- is the Father of Modern Communication.

PROOFREADING

- means checking the final copy to see that it is free from typographical error.

PLAGIARISM

- is the "wrongful appropriation" and "stealing and publication" of another author's "language,
thoughts, ideas, or expressions" and the representation of them as one's own original work.

SEMIOTICS

- is the study of making meaning, the connection between a sign or symbol.

GLOBAL VILLAGE

- refers to the world emphasize that all the different parts of the world form one community
linked together by electronic communications,especially the internet.

GLOBALIZATION

- is the process of interaction and integration among people, companies and of governments
worldwide.

FROZEN REGISTER

- refers to historic language that is intended to remain unchanged. (ex. Panatang Makabayan,
Philippine Constitution, Holy Bible).
 -

SOCIAL MEDIA

- is a group of internet-based applications that build on the

IDEOLOGICAL AND TECHNOLOGICAL FOUNDATIONS

- allowing the creation and exchange of user-generated content (Kaplan & Haenlein, 2010).

SPEECHES ABOUT EVENTS

- type of speech that focuses on the things that happened, are happening, or will happen.

DEMONSTRATIONAL SPEECH

- type of speech that shows how some process is accomplished or how to perform it themselves.

PHONOLOGY

- it is a system of pairing sounds with a certain meaning, a code and has a certain rule.

LANGUAGE ACQUISITION

- The process by which humans acquire the capacity to perceive and comprehend language as
well as to produce and use words.

Decoding

- is the process by which the receiver interprets the symbols used by the source of the message
by converting them into concepts and ideas.

SINGLE STRAND COMMUNICATION

- The information flows from one person to the next person in the network.

PROBABILITY CHAIN

- Under this communication pattern the information passes randomly from persons to persons.

CLUSTER CHAIN

- There is an individual who, acts as a source of a message, transmits information to the pre-
selected group of individuals out of whom few individuals again tell the same message to other
selected groups of individuals.

GOSSIP CHAIN
 - group conversation where everyone is talking to each other informally.

Inner Circle: Native Language; Expanding Circle: Foreign Language.

SEVEN C'S OF COMMUNICATION

- are a list of principles for written and spoken communications to ensure that they are effective.
The seven C's are: clarity, correctness, conciseness, courtesy, concreteness, consideration and
completeness.

LEGALESE FORMAL AND TECHNICAL LANGUAGE of legal documents that is often hard to understand.

REGISTER

- refers to the kind of language whose forms are of definable social situations.

UPWARD COMMUNICATION

- is the process in which employees directly communicate with upper management to provide
feedback, share ideas and raise concerns regarding their day-to-day work.

Manuals and policy statements are referred to as DOWNWARD COMMUNICATION

A certain look or glance is an example of non-verbal communication.

1. What is Communication?

- Communication is the process of exchanging information between individuals through a common

system of symbols, signs, or behavior.

- It involves a sender, receiver, message, medium, and feedback.

2. Elements of Communication:

- Sender: The person who wants to convey a message.

- Receiver: The person to whom the message is directed.

- Message: The content or information being relayed.

- Medium: The means by which the message is transmitted.

- Feedback: The response or reaction to the message.

3. Models of Communication:

- Linear Model: One-way communication where the sender transmits a message and the receiver
absorbs it.
- Interactional Models: Two-way communication where communication and feedback flow between
sender and receiver.

- Transactional Model: Dynamic communication where people both send and receive messages.

4. Forms of Communication:

- Written: Text or words transmitted through memos, letters, reports, online chat, etc.

- Verbal: Exchange of information through face-to-face, audio, and/or video communication.

- Non-verbal: Use of voice tone, body language, personal space, and appearance to convey or emphasize
a message.

- Visuals: Use of images, graphs, charts, logos, and maps.

5. Intended vs. Unintended Communication:

- Intended Communication: Planning and communicating ideas to others in a formal or professional

setting.

- Unintended Communication: Non-verbal messages or negative remarks sent unintentionally during

communication.

6. Communication Ethics:

- Communication ethics refers to clear, concise, truthful, and responsible communication.

- Principles of ethical communication include being truthful, active listening, respecting confidentiality,
choosing the right time and place, and avoiding a negative tone.

7. Communication Barriers:

- Physical Barrier: Anything that hinders the transmission of a message physically.

- Psychological/Emotional Barrier: Mental or emotional factors that affect communication.

- Language Barrier: Differences in language that hinder understanding.

- Cultural Barrier: Differences in culture that affect communication.

ASPECTS OF COMMUNICATION

Communication is integrated in all parts of our lives

Communication meets need.

Communication guided by culture and context

Communication is learned

TYPES OF COMMUNICATION

Verbal communication

Non-verbal.communication

FACTORS THAT AFFECT VERBAL COMMUNICATION

Tone of voice

Volume of voice

Use of descriptive words

Emphasis on certain phrases

METHODS INVOLVED IN NONVERBAL COMMUNICATION

Auditory

Visual

Olfactory

Tactile

Gustatory

ELEMENTS OF THE COMMUNICATION PROCESS

Sender

Message

Channel

Receiver

Feedback

Adjustment

Noise

FIVE STEPS TO THE COMMUNICATION PROCESS IN THE WORKPLACE

Creation
Transmission

Reception

Translation

Response

ISSUES IN COMMUNICATION

Content

Process

Context

PRINCIPLES TO BE OBSERVED IN COMMUNICATION

Principle of Clarity

Principle of Attention

Principle of Feedback

Principle of Informality

Principle of Consistency

Principle of Timeliness

Principle of Adequacy

FOUR PRINCIPLES FOR ETHICAL COMMUNICATION

Advocates truthfulness, accuracy, honesty and reason

Endorses freedom of expression

Condemns communication that degrades individuals and humanities

Accept responsibility for the consequences of our own communication and expect the same of others.

PRINCIPLE OF COOPERATIVE CONVERSATION

Maxim of Relation

Maxim of Quantity

Maxim of Quality
Maxim of Manner

FORMS OF INTERCULTURAL COMMUNICATION

Interracial

Interethnic

International

Intracultural

ABC'S OF INTERCULTURAL COMMUNICATION

Acknowledge

Bi-level

Clarify

CULTURAL BARRIERS TO COMMUNICATION

Language barriers

Hostile stereotypes

Behavior differences

Emotional display

WAYS TO ENHANCE ORAL COMMUNICATION SKILLS

Learn foreign phrases

Use simple English

Speak slowly and enunciate clearly

Observe eye messages

Encourage accurate feedback

Check frequently for comprehension

Accept blame

Listen without interrupting

Smile when appropriate

Follow up in writing

WAYS TO DEVELOP WRITTEN COMMUNICATION SKILLS

Consider local styles

Observe titles and status

Use short sentences and short paragraphs

Avoiding ambiguous expressions

Strive for clarity

Use correct grammar

Cite numbers carefully

Accommodate the reader in organization, tone, and style

MULTIPLE CHOICE. Choose the correct answer.

1. It manifested in our actions and affects how we tell the world who we are and what we believe in.

A) Culture

B) Context

2. It is anything that refers to the stimuli, environment, or ambience surrounding an event.

A) Context

B) Culture

3. It refers to interaction with people from diverse cultures.

A) Intercultural Communication

B) Global Communication

4. When we communicate with people from different races, it is what form of intercultural
communication?

A) Global Communication

B) Interethnic Communication

5. Interacting with different ethnic groups.

A) Interethnic Communication

B) Intercultural Communication

6. Communicating between representatives from different nations.

A) Formal Communication

B) Intercultural Communication
7. Interacting with members of the same racial or ethnic group.

A) Intracommunication

B) Intercultural Communication

8. It consists of words used to communicate messages.

A) Verbal Communication

B) Non-verbal Communication

9. Gestures are examples of this mode of communication.

A) Non-verbal Communication

B) Verbal Communication

10. It is the primary barrier of communication.

A) Language Barriers

B) Cultural Differences

11. It is the process of creating a picture of a whole culture. It is a belief about a certain group and is
mostly negative.

A) Hostile Stereotype

B) Media

12. It is a tool of mass communication which promotes stereotypes and prejudices and creates more
communication barriers.

A) Media

B) Hostile Stereotype
13. It uses words and expressions with a meaning different from the literal interpretation.

A) Idioms and Figurative Cliches

B) Slang

14. It is a shortcut of a highly colloquial word.

A) Slang

B) Acronym

15. It is formed from the initial letters of the word and pronounced as a word.

A) Acronym

B) Abbreviation

16. It is a short form of a lengthy expression.

A) Abbreviation

B) Jargon

17. It is a type of language that is used in a particular occupation.

A) Jargon

B) Cooperative Conversation

18. It is how listeners and speakers act cooperatively and mutually accept one another to be understood
in a particular way.

A) Cooperative Conversation

B) Maxim of Quality
19. As a speaker, we have to tell the truth or something that is provable by adequate evidence.

A) Maxim of Quality

B) Cooperative Conversation

20. It is the process of exchanging ideas between two or more persons.

A) Communication

B) Maxim of Quality

21. It refers to the general structure of what constitutes a thing or an object.

A) Form

B) Verbal Communication

22. It refers to the form of communication in which communication is done by word of mouth.

A) Verbal Communication

B) Non-verbal Communication

23. It refers to the sending of messages to another person utilizing methods or means other than the
spoken language.

A) Non-verbal Communication

B) Speaker

24. He may also be called sender, source, or encoder.

A) Speaker

B) Listener
25. He may be called the receiver or decoder.

A) Listener

B) Message

26. It is the element transmitted in communication.

A) Message

B) Channel

27. This is the pathway through which the message travels to reach its destination.

A) Channel

B) Feedback

28. This is the return process in communication in which the reactants give both verbal and non-verbal
signals to show whether the message is understood or not.

A) Feedback

B) Noise

29. It refers to anything that interferes with or hinders the transmission and reception of the message.

A) Noise

B) Adjustment

30. It is done if the message is distorted or it is not clearly understood by the receiver.

A) Adjustment

B) Paralanguage
31. This is the technical name given to the non-verbal features in speech such as intonation, pitch,
loudness, and intensity.

A) Paralanguage

B) Poker Face

32. A type of facial expression wherein the speaker has an unexpressive façade.

A) Poker Face

B) Mugger

33. It exhibits exaggerated facial grimaces which distract the attention of the audience.

A) Mugger

B) Facial Contortionist

34. It is an activity of facial muscles which are by no means connected with the meaning being
communicated.

A) Facial Contortionist

B) Contact

35. It is an important way of gauging audience reactions to your speech.

A) Contact

B) Eye Posture

36. The way speaker stands while delivering his speech.

A) Eye Posture

B) Proxemics
37. It stands for the way people communicate by their use of space in relation to other people.

A) Proxemics

B) Gestures

38. It is any act of the speaker that reinforces or demonstrates ideas.

A) Gestures

B) Physical Arrangement

39. It refers to the layout of the venue where you will speak.

A) Physical Arrangement

B) Artifacts

40. These refer to things or objects we put on our body, in our homes, or in our personal possession.

A) Artifacts

B) Geographical Location

41. What is the principle of cooperative conversation that focuses on staying on topic and being
relevant?

A) Maxim of Relation

B) Maxim of Quantity

42. What is the principle of cooperative conversation that emphasizes providing enough information,
but not too much?

A) Maxim of Quantity

B) Maxim of Relation
43. What is the principle of cooperative conversation that emphasizes telling the truth and providing
accurate information?

A) Maxim of Quality

B) Maxim of Manner

44. What is the principle of cooperative conversation that emphasizes using clear and organized
language?

A) Maxim of Manner

B) Maxim of Quality

45. Which of the following is NOT a form of intercultural communication?

A) Interracial

B) Intracultural

46. What is the term for communication barriers that arise from language differences?

A) Language barriers

B) Behavior differences

47. What is the term for communication barriers that arise from negative beliefs or assumptions about a
certain group?

A) Hostile stereotypes

B) Emotional display

48. What is the term for communication barriers that arise from differences in how emotions are
expressed and interpreted?

A) Emotional display

B) Language barriers
49. What is one of the ABC's of intercultural communication that emphasizes recognizing and
acknowledging cultural differences?

A) Acknowledge

B) Bi-level

50. What is one of the ABC's of intercultural communication that emphasizes understanding
communication patterns at different levels?

A) Bi-level

B) Clarify

51. What is one of the ABC's of intercultural communication that emphasizes seeking clarification and
avoiding assumptions?

A) Clarify

B) Acknowledge

52. What is one of the cultural barriers to communication that refers to the differences in language and
understanding?

A) Language barriers

B) Behavior differences

53. What is one of the cultural barriers to communication that refers to negative beliefs or assumptions
about a certain group?

A) Hostile stereotypes

B) Language barriers

54. What is one of the cultural barriers to communication that refers to differences in behavior and
customs?

A) Behavior differences
B) Emotional display

55. What is one of the cultural barriers to communication that refers to differences in how emotions are
expressed and interpreted?

A) Emotional display

B) Behavior differences

56. What is one way to enhance oral communication skills that involves speaking slowly and enunciating
clearly?

A) Learn foreign phrases

B) Speak quickly and mumble

57. What is one way to enhance oral communication skills that involves checking frequently for
comprehension?

A) Encourage accurate feedback

B) Assume everyone understands

58. What is one way to enhance oral communication skills that involves listening without interrupting?

A) Smile when appropriate

B) Interrupt frequently to show engagement

59. What is one way to enhance oral communication skills that involves following up in writing?

A) Follow up in writing

B) Forget about the conversation after it's done

60. What is one way to enhance oral communication skills that involves observing eye messages?

A) Observe eye messages

B) Avoid making eye contact

61. What is Communication?

A) The process of exchanging information between individuals through a common system of symbols,
signs, or behavior.

B The act of speaking to others.

62. What are the elements of communication?

A) Sender, receiver, message, medium, feedback.

BSpeaker, listener, topic, language, response.

63. What are the models of communication?

A) Linear Model, Interactional Models, Transactional Model.

B Sender Model, Receiver Model, Feedback Model.

64. What are the forms of communication?

A) Written, Verbal, Non-verbal, Visuals.

B Spoken, Typed, Gestures, Pictures.

65. What is intended communication?

A) Planning and communicating ideas to others in a formal or professional setting.

B Sending messages without any specific purpose.

66. What are the principles of ethical communication?

A) Being truthful, active listening, respecting confidentiality, choosing the right time and place, avoiding
a negative tone.
B Ignoring the audience's needs, interrupting others, spreading false information.

67. What are communication barriers?

A) Physical Barrier, Psychological/Emotional Barrier, Language Barrier, Cultural Barrier.

B Encouraging open communication, using clear language, being aware of cultural differences.

68. What is the main goal of an informative speech?

A) To educate the audience about a specific subject.

B To entertain the audience with humorous anecdotes. (Incorrect)

69. What are the types of informative speeches?

A) Definition, Demonstration, Explanatory, Descriptive.

B Persuasive, Ceremonial, Extemporaneous, Religious. (Incorrect)

70. What is the nature of informative communication?

A) Providing information about objects, processes, events, and concepts.

B Engaging in casual conversations with others. (Incorrect)

71. What is the purpose of a public lecture?

A) To provide information and educate a community group or club.

B. To entertain the audience with live performances. (Incorrect)

72. What are the main elements of communication ethics?

A) Truthfulness, active listening, respecting confidentiality, choosing the right time and place.

B. Deception, ignoring others' opinions, spreading rumors. (Incorrect)

73. What are the potential barriers to communication?

A) Physical Barrier, Psychological/Emotional Barrier, Language Barrier, Cultural Barrier.

B. Open communication, active listening, clear language, cultural understanding. (Incorrect)

74. What are the goals of an informative speech?

A) To educate the audience on a specific subject and help them remember the information.

B. To persuade the audience to agree with the speaker's viewpoint. (Incorrect)

75. What are the different forms of communication?

A) Written, Verbal, Non-verbal, Visuals.

B) Spoken, Typed, Sign language, Braille. (Incorrect)

76. A group of internet-based applications that allow the creation and exchange of user-generated
content.

A) Social media

B) Phonology

77. Type of speech that shows how a process is accomplished or how to perform it.

A) Demonstrational speech

B) Language acquisition

78. The system of pairing sounds with a certain meaning.

A) Phonology

B) Language acquisition
79. The process by which humans acquire the capacity to perceive and comprehend language as well as
to produce and use words.

A) Language acquisition

B) Speech communication

80. The process by which the receiver interprets the symbols used by the source of the message by
converting them into concepts and ideas.

A) Decoding

B) Encoding

81. The information flows from one person to the next person in the network.

A) Single strand communication

B) Cluster chain communication

82. The formal and technical language of legal documents that is often hard to understand.

A) Legalese

B) Register

83. The list of principles for written and spoken communications to ensure that they are effective.

A) The seven C's of communication

B) Upward communication

84. The process in which employees directly communicate with upper management to provide
feedback, share ideas, and raise concerns regarding their day-to-day work.

A) Upward communication

B) Manuals and policy statements

85. A certain look or glance.

A) Non-verbal communication

B) Speech communication

86. A new language that develops in situations where speakers of different languages need to
communicate.

A) Pidgin

B) Semantics

87. Type of register used in professional, academic, or legal settings where communication is expected
to be respectful, uninterrupted, and restrained to specific rules.

A) Formal register

B) Netizens

88. Conversational and informal type of register appropriate when writing to friends and people you
know very well.

A) Informal register

B) Global village

89. The study of making meaning and the connection between a sign or symbol.

A) Semiotics

B) Frozen register

90. Citizens of the virtual world.

A) Netizens

B) Globalization
91. The primary language of the majority population of a country.

A) Native language

B) Channel

92. The process of checking the final copy for typographical errors.

A) Proofreading

B) Plagiarism

93. The wrongful appropriation and stealing of another author's work.

A) Plagiarism

B) Speech communication

94. The study of meaning in language.

A) Semantics

B) Intrapersonal communication

95. Communication with oneself, which may include self-talk and acts of imagination.

A) Intrapersonal communication

B) Demonstrational speech

96. Type of speech that shows how a process is accomplished or how to perform it.

A) Demonstrational speech

B) Language acquisition

97. The means used to exchange or transmit the message.

A) Channel

B) Visual communication

98. It refers to the form of communication in which communication is done by word of mouth.

A) Verbal Communication

B) Non-verbal Communication

99. It refers to the sending of messages to another person utilizing method s or means other than the
spoken language.

A) Verbal Communication

B) Non-verbal Communication

100. It is the element transmitted in communication

A.) Message

B.) Channel
ANSWER KEY

1. A 21.A 41.A 61.A 81.A

2. B 22.B 42.B 62.A 82.A

3. A 23.A 43.A 63.A 83.A

4. A 24.A 44.A 64.B 84.A

5.A 25.A 45.A 65.A 85.A

6.A 26.A 46.A 66.A 86.A

7.A 27.A 47.A 67.A 87.A

8.A 28.A 48.B 68.A 88.A

9.A 29.A 49.A 69.B 89.A

10.A 30.A 50.A 70.A 90.A

11.A 31.A 51.A 71.A 91.B

12.A 32.A 52.A 72.B 92.B

13.A 33.A 53.A 73.A 93.A

14.B 34.B 54.A 74.A 94.A

15.A 35.B 55.A 75.A 95.B

16.A 36.A 56.A 76.A 96.A

17.B 37.A 57.A 77.A 97.A

18.A 38.A 58.A 78.A 98.A

19.A 39.A 59.A 79.B 99.B

20.A 40.A 60.A 80.B 100.A