SERVICE MANUAL imageCLASS - X - LBP1238 - II - SM - r4 - 230906

imageCLASS X
LBP1238 II
SERVICE
MANUAL
Canon
September 6, 2023
Rev. 4
COPYRIGHT © 2023 CANON INC. CANON imageCLASS X LBP1238 II Rev. 4 PRINTED IN U.S.A.
Important Notices
Important Notices
Application
Canon Inc. has issued this manual for qualified persons to learn technical theory, installation, maintenance, and repair of products.
This manual covers all localities where the products are sold. For this reason, this manual may contain information that does not
apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
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Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
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Copyright CANON INC. 2021
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Important Notices
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation

Check. Remove the claw.
1x
Check visually. Insert the claw.
1x
Check a sound. Push the part.
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the Turn on the power.

cable guide or wire saddle.
1x
Install the cable/wire to the cable Turn off the power.

guide or wire saddle.
1x
Remove the screw. Loosen the screw.
1x 1x
Install the screw. Tighten the screw.
1x 1x
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:

1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
Important Notices
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Handling of packaging materials

When packaging materials for products and service parts are disposed of, they must be disposed of in accordance with local
government rules.
For Italy, Environmental labelling:

For proper recycling of the packaging of our products and articles, please visit.
https://www.canon-europe.com/sustainability/approach/packaging/
Per l'Italia , Etichettatura ambientale :

per il corretto riciclo degli imballaggi dei nostri prodotti e articoli , visita il sito.
https://www.canon-europe.com/sustainability/approach/packaging/
Contents
Contents
Safety Precautions...............................................................................................1
Laser................................................................................................................................................... 2
Laser Safety......................................................................................................................................... 2
How to Handle the Laser Scanner Unit................................................................................................... 2
Power Supply / Lithium Battery........................................................................................................... 2
Power Supply Guidelines.......................................................................................................................2
Notes When Handling a Lithium Battery..................................................................................................3
Toner Safety........................................................................................................................................3
About Toner..........................................................................................................................................3
Handling Adhered Toner........................................................................................................................3
Notes on works....................................................................................................................................3
Points to Note Before Servicing..............................................................................................................3
Points to Note at Cleaning..................................................................................................................... 4
Notes on Assembly/Disassembly........................................................................................................... 4
1. Product Overview.............................................................................................5
Product Lineup.................................................................................................................................... 6
Host Machine........................................................................................................................................6
Options................................................................................................................................................ 6
Features.............................................................................................................................................. 8
Specifications...................................................................................................................................... 9
Product Specifications........................................................................................................................... 9
Paper Type.........................................................................................................................................10
Paper Size..........................................................................................................................................10
Parts Name....................................................................................................................................... 12
External Cover.................................................................................................................................... 12
Cross Section View............................................................................................................................. 15
Control Panel......................................................................................................................................16
2. Technical Explanation (Device).................................................................... 18

Basic Configuration........................................................................................................................... 19
Functional Configuration...................................................................................................................... 19
Controller System..............................................................................................................................20
Main Controller PCB............................................................................................................................20
DC Controller PCB.............................................................................................................................. 21
Motor Control......................................................................................................................................21
Fan Control.........................................................................................................................................22
Door Open Detection...........................................................................................................................23
Low Voltage Power Supply Control.......................................................................................................23
Protection Function............................................................................................................................. 24
Power-saving Mode.............................................................................................................................25
Laser Exposure System.................................................................................................................... 26
i
Contents
Failure Detection.................................................................................................................................26
Image Formation System.................................................................................................................. 28
Image Formation Process....................................................................................................................29
High Voltage Power Supply Control......................................................................................................29
Cartridge............................................................................................................................................ 30
Fixing System....................................................................................................................................33
Fixing Temperature Control................................................................................................................. 33
Protection Function............................................................................................................................. 34
Fixing Assembly Failure Detection........................................................................................................35
Pickup Feed System......................................................................................................................... 36
Overview............................................................................................................................................ 36
Parts Configuration..............................................................................................................................37
Drive Configuration..............................................................................................................................38
Layout of Sensors............................................................................................................................... 38
Cassette Detection..............................................................................................................................39
Cassette Pickup Control...................................................................................................................... 39
Double Feed Prevention Mechanism.................................................................................................... 40
Multi-purpose Tray Pickup Control........................................................................................................40
Skew Correction..................................................................................................................................41
Delivery Tray Full Detection................................................................................................................. 42
Jam Detection.....................................................................................................................................42
3. Technical Explanation (System)................................................................... 44

Overview of System Management.................................................................................................... 45
Version Upgrade............................................................................................................................... 46
Function Overview.............................................................................................................................. 46
Version Upgrade Using UST................................................................................................................ 47
Version Upgrade via Internet................................................................................................................47
Version Upgrade Using a USB Flash Drive........................................................................................48
Setting Information Export/Import Function (DCM)........................................................................... 51
Overview............................................................................................................................................ 51
Import/Export Procedure from [Settings/Registration] of Remote UI........................................................ 53
Procedure for Exporting/Importing Service Mode Setting Information......................................................56
Monitoring Function ..........................................................................................................................58
Overview of System............................................................................................................................ 58
Servicing Notes...................................................................................................................................59
Setting Procedure............................................................................................................................... 59
Maintenance....................................................................................................................................... 60
Error Message List.............................................................................................................................. 61
Security Functions.............................................................................................................................64
Security Policy Function...................................................................................................................... 64
4. Periodical Service.......................................................................................... 68
Periodically Replaced Parts.............................................................................................................. 69
Consumable Parts.............................................................................................................................70
Periodical Services............................................................................................................................71
ii
Contents
5. Parts Replacement and Cleaning................................................................. 72

List of Parts....................................................................................................................................... 73
Major Units......................................................................................................................................... 73
Layout Drawing of Electrical Components............................................................................................. 76
External Cover System......................................................................................................................81
Removing the Cartridge.......................................................................................................................81
Removing the Right Cover................................................................................................................... 82
Removing the Left Cover..................................................................................................................... 85
Removing the Left Rear Cover............................................................................................................. 89
Removing the Front Cover................................................................................................................... 90
Removing the Rear Cover....................................................................................................................91
Removing the Upper Cover + Output Tray(5 Line Panel Model)..............................................................92
Removing the Upper Cover + Output Tray(Touch Panel Model)............................................................. 94
Controller System..............................................................................................................................97
Removing the Control Panel Unit .........................................................................................................97
Removing the Control Panel Unit..........................................................................................................98
Removing the Wireless LAN PCB.......................................................................................................101
Removing the Wireless LAN Unit........................................................................................................102
Removing the USB Unit..................................................................................................................... 102
Removing the USB PCB.................................................................................................................... 103
Removing the Main Fan.....................................................................................................................104
Removing the Main Controller PCB.................................................................................................... 105
Removing the Main Controller Unit..................................................................................................... 106
Removing the DC Controller PCB Cover............................................................................................. 107
Remove the DC Controller PCB......................................................................................................... 108
Removing the High Voltage Power Supply PCB.................................................................................. 108
Removing the Low Voltage Power Supply Unit.................................................................................... 110
Removing the Relay PCB.................................................................................................................. 111
Laser Exposure System.................................................................................................................. 113
Removing the Laser Scanner Unit...................................................................................................... 113
Image Formation System................................................................................................................ 115
Removing the Transfer Roller.............................................................................................................115
Fixing System..................................................................................................................................116
Removing the Fixing Assembly.......................................................................................................... 116
Removing the Fixing Motor................................................................................................................ 118
Pickup Feed Delivery System......................................................................................................... 119
Removing the Cassette Pickup Roller Unit.......................................................................................... 119
Removing the Cassette Separation Roller Unit.................................................................................... 119
Removing the Multi-purpose Tray Pickup Roller Unit............................................................................120
Removing the MP Tray Separation Pad.............................................................................................. 120
Removing the Registration Unit.......................................................................................................... 122
6. Adjustment................................................................................................... 126
Actions at Parts Replacement......................................................................................................... 127
After Replacing the Control Panel.......................................................................................................127
Before Replacing the Main Controller PCB..........................................................................................127
After Replacing the Main Controller PCB.............................................................................................127
iii
Contents
7. Troubleshooting...........................................................................................130
Test Print......................................................................................................................................... 131
Engine Test Print...............................................................................................................................131
Controller test print............................................................................................................................ 131
Cartridge Log Report.......................................................................................................................137
Troubleshooting Items.....................................................................................................................139
Remedy for Image Failure..................................................................................................................139
Image Failures Occur at Regular Intervals...........................................................................................139
Checking the Nip Width of the Fixing Assembly................................................................................... 139
Debug Log.......................................................................................................................................141
Function Overview.............................................................................................................................141
Conditions for collecting logs..............................................................................................................141
Collection procedure..........................................................................................................................141
8. Error/Jam/Alarm........................................................................................... 143
Overview......................................................................................................................................... 144
Error/Jam/Alarm Log indication.......................................................................................................... 144
JAM/ERR LOG REPORT...................................................................................................................145
Location Overview Code....................................................................................................................146
Location Code...................................................................................................................................146
Paper Source Location Code............................................................................................................. 146
Paper Size Code............................................................................................................................... 146
Error Code.......................................................................................................................................148
Error Code Details.............................................................................................................................148
Jam Code........................................................................................................................................ 153
Alarm Code..................................................................................................................................... 155
Alarm Code Details........................................................................................................................... 155
Alarm Codes Generated by Remote Monitoring Server...................................................................155
9. Service Mode................................................................................................ 156

Overview......................................................................................................................................... 157
Entering Service Mode...................................................................................................................... 157
Backing up Service Mode.................................................................................................................. 157
Remote UI Service Mode................................................................................................................... 157
Service Mode Explanation................................................................................................................. 159
COPIER (Service mode for printer).................................................................................................160
DISPLAY (State display mode)...........................................................................................................160
ADJUST (Adjustment mode).............................................................................................................. 161
FUNCTION (Operation / inspection mode).......................................................................................... 168
OPTION (Specification setting mode)................................................................................................. 180
COUNTER (Counter mode)............................................................................................................... 190
TESTMODE (Service mode for test print, operation check, etc.)....................................................194
PRINT (Print test mode).....................................................................................................................194
APPENDICES....................................................................................................197
Service Tools...................................................................................................................................198
Special Tools.................................................................................................................................... 198
Solvents and Oil List..........................................................................................................................198
iv
Contents
General Circuit Diagram..................................................................................................................199

General Circuit Diagram (1/2).............................................................................................................199
General Circuit Diagram (2/2).............................................................................................................200
Backup Data List............................................................................................................................. 201
Soft counter specifications.............................................................................................................. 203
List of Items Which Can Be Imported..............................................................................................204
Service Mode Settings.......................................................................................................................204
v
Safety Precautions
Laser..................................................... 2
Power Supply / Lithium Battery............. 2
Toner Safety..........................................3
Notes on works..................................... 3
Safety Precautions
Laser
Laser Safety
Since radiation emitted inside this machine is completely confined with protective housings and external covers, the laser beam
cannot escape from the machine during any phase of normal use by users.
Therefore, this machine is classified as a Class 1 laser product under the international standard IEC60825-1 that is regarded as
safe during normal use.
How to Handle the Laser Scanner Unit

This machine is classified as a Class 1 laser product.
However, the laser scanner unit contains source of Class 3B laser beam and exposure to the beam may cause eye injuries.
Therefore, be sure not to disassemble the laser scanner unit. No adjustment can be made to the laser scanner unit in the machine
in the field.
The mark or the warning label shown in the following figure is affixed on the laser scanner unit.
Dieses Gerät ist der Klasse 1 der Laserprodukte zugeordnet.

Allerdings enthält die Laserscannereinheit eine Laserstrahlquelle der Klasse 3B, die Augenschäden verursachen kann, wenn
man in diesen Strahl blickt.
Deshalb darf die Laserscannereinheit nicht zerlegt werden. An der Laserscannereinheit kann keine Justage vor Ort vorgenommen
werden.
Das in dem folgenden Bild dargestellte Kennzeichen bzw. der Warnaufkleber ist auf der Laserscannereinheit angebracht.
Power Supply / Lithium Battery
Power Supply Guidelines

• As a general rule, do not use extension cords.
If an extension cord must be used, one that meets the rated voltage and current of the product must be used.
When using, untie the bundle and plug the power cord into the root to ensure the connection between the power cord and
extension cord.
CAUTION:
Do not plug multiple cords together to an extension cord. It may cause a fire or electrical shock.
• Use the power plug in an easily accessible location near the host machine.
2
Safety Precautions
Notes When Handling a Lithium Battery

Dispose of used batteries according to the instructions.
CAUTION:
Risk of explosion if battery is replaced by an incorrect type.
The following warnings are given to comply with Safety Principles (EN60950-1).
CAUTION:
Wenn mit dem falschen Typ ausgewechselt, besteht Explosionsgefahr.
Gebrauchte Batterien gemäß der Anleitung beseitigen.
Toner Safety
About Toner
Toner is a non-toxic material composed of plastic and small amount of pigment.
CAUTION:
Never throw toner in flames to avoid explosion.
Handling Adhered Toner

• Use dry tissue paper to wipe off toner adhered to skin or clothes and wash in water.
• Never use warm water for cleaning up toner to prevent toner particles from being gelated to soak into fibers permanently.
• Toner particles are reactive with vinyl polymers. Avoid contacting these materials.
Notes on works
Points to Note Before Servicing

• At servicing, be sure to turn OFF the power source according to the specified steps and disconnect the power plug.
• Be sure to disconnect the power plug on a regular basis and remove dust and dirt accumulated around the outlet with dry
cloth.
CAUTION:
Leaving the power plug connected for a long time in an environment having a lot of dust, moisture, or oily smoke will
cause a fire. (Because dust accumulated in the surrounding area will absorb moisture and cause an insulation failure)
3
Safety Precautions
• Be careful not to be injured by burrs of edges, sharp corners or protrusions.
CAUTION:
Hazardous area such as corners, edges, springs and other sharp sections may be remaining on products. Always be
aware of the presence of hazardous area to avoid injury caused by contacting and/or striking those area, by not over-
concentrating on service work.
Points to Note at Cleaning

When performing cleaning using organic solvent such as alcohol, be sure to check that the component of solvent is vaporized
completely before assembling.
Notes on Assembly/Disassembly
Follow the items below to assemble/disassemble the device.
1. Disconnect the power plug to avoid any potential dangers during assembling/disassembling works.
2. If not specially instructed, reverse the order of disassembly to reinstall.
3. Ensure to use the right screw type (length, diameter, etc.) at the right position when assembling.
4. To keep electric conduction, binding screws with washers are used to attach the grounding wire and the varistor. Ensure to
use the right screw type when assembling.
5. Unless it is specially needed, do not operate the device with some parts removed.
6. Never remove the paint-locked screws when disassembling.
CAUTION:
English
CAUTION
The fuse may be in the neutral, and that the mains shall be disconnected to de-energize the phase conductors.
German
VORSICHT
Die Sicherung kann sich im Nullleiter befinden und das Hauptnetz muss abgetrennt werden, um die Phasenleiter
stromlos zu machen.
4
1 Product Overview
Product Lineup...................................... 6
Features................................................ 8
Specifications........................................ 9
Parts Name......................................... 12
1. Product Overview
Product Lineup
Host Machine
<LBP1238 II/1238P II>
<1238Pr II>
LBP1238 II / 1238P II 1238Pr II

Copy - -
Print Yes Yes
Fax - -
Remote UI Yes Yes
ADF - -
2-sided printing Yes Yes
Control Panel 5-inch Color Touch Panel 5 lined LCD + Numeric keys
NFC - -
MEAP - -
Wired LAN Yes Yes
Wireless LAN Yes Yes
PDL
LBP1238 II/1238P II/1238Pr II

UFR II Yes
PS Yes
PCL Yes
Options
Name Remark
Cassette Feeding Module- g/m2)
Up to 550 sheets of paper (80 can be set.
AH1 Only one cassette can be connected to the host machine
Barcode Printing Kit-E1
6
1. Product Overview
Name Remark
MiCARD Attachment Kit-B1 IC Card Reader (sales company's option) is required.
7
1. Product Overview
Features
Low to Middle Class A4/ LTR B&W Laser Beam Printer
This machine is a system upgrade model of LBP1238 series which is the current model.
• Usability improvement
Wifi setting improvement
Added linkage with cloud storage
• Enhancement of security
Support for TLS1.3
Support for HTTPS
* No hardware or specification change from the current model.
8
1. Product Overview
Specifications
Product Specifications
Item Specification/Function
Installation method of Host Desktop
Machine
Photoreceptor OPC Drum (24 mm dia.)
Exposure method Laser beam exposure
Charging method Roller charging
Developing method Toner projection development
Transfer method Roller transfer
Separation method Curvature separation
Pickup method Cassette: Simple retard method
Multi-purpose Tray: Pad separation method
Fixing method On-demand fixing
Delivery method Face-down
Drum cleaning method Cleaning Blade
Toner type One-component magnetic toner
Toner supplying method Replacement of all-in-one cartridge (drum + toner)
Toner level detection func- Available
tion
Toner save mode Yes *1
Print resolution 600 x 600 dpi
Print speed *2 At 1-sided printing:
• 38.0 ppm (A4), 40.0 ppm (LTR)
At 2-sided printing:
• 31.9 ppm (A4), 33.3 ppm (LTR)
Warm-up time*3 14 sec. or less
Recovery time*4 Approx. 4 sec. or less
First print time Multi-purpose Tray pickup:
Approx. 5.4 seconds (A4), Approx. 5.3 seconds (LTR)
Cassette pickup:
Approx. 5.5 seconds (A4), Approx. 5.4 seconds (LTR)
Paper type (Reference: “Paper Type” on page 10 )
Paper size (Reference: “Paper Size” on page 10 )
Maximum stacking capacity Cassette: 250 sheets (80 g/m2, 64 g/m2)
Multi-purpose Tray: 100 sheets (80 g/m2, 64 g/m2)
Delivery Tray Capacity*5 150 sheets (68 g/m2)
Auto 2-sided printing Available (A4, LGL, LTR, OFICIO, B-OFICIO, M-OFICIO, FLS, Indian LGL, F4A, Custom (210.0 x 279.4
mm to 216.0 x 355.6 mm))
Memory capacity 1 GB
Operating environment tem- 10 to 30 deg C
perature range
Operating environment hu- 0 to 80 % (Relative humidity; no condensation)
midity range
Rated power supply 120 V model: 110 to 127 V (60 Hz)
200 V model: 220 to 240 V (50/60 Hz)
9
1. Product Overview
Item Specification/Function
Power consumption Maximum
120V: 1280 W or less
230V: 1330 W or less
At operation
120V: Approx. 480 W
230V: Approx. 480 W
At standby
120V: Approx. 8.5 W
230V: Approx. 9.0 W
During sleep mode

Approx. 0.9 W (USB connection)
Approx. 0.9 W (Wired LAN)
Approx. 0.9 W (Wireless LAN)
At power OFF
Approx. 0.1 W or less
Dimensions (W x D x H) LBP1238 II/1238P II: 438 mm x 373 mm x 312 mm
1238Pr II: 401 mm x 373 mm x 250 mm
Weight (not including the To- LBP1238 II/1238P II: Approx. 9.2 kg
ner Cartridge) 1238Pr II: Approx. 8.8 kg
*1: Toner saving mode is a user mode setting, and it cannot be set in service mode.
*2: The print speed may become lower depending on the settings such as output resolution, paper type / orientation, and
number of sheets to print. In the case of 2-sided printing, 1 page on the front side and 1 page on the back side are output as
1 sheet.
*3: The time from when the power is turned ON to when the basic screen appears. This may vary depending on the usage
conditions and environment of this machine.
*4: The time for recovery from sleep to standby
*5: The actual stack capacity may vary depending on the site environment and the type of paper used.
Paper Type
(Yes: Pickup possible -: Pickup not possible)
Type of paper Paper settings in Standard Cassette Multi-purpose Tray Auto 2-sided printing
this machine
Plain paper 61 to 74 g/m2 Plain 1 Yes Yes Yes
75 to 89 g/m2 Plain 2 Yes Yes Yes
90 to 105 g/m2 Plain 3 Yes Yes Yes
Thin paper 60 g/m2 Thin 1 Yes Yes Yes
Recycled paper 61 to 74 g/m2 Recycled 1 Yes Yes Yes
75 to 89 g/m2 Recycled 2 Yes Yes Yes
Color paper 61 to 74 g/m2 Color paper Yes Yes Yes
Heavy paper 106 to 120 g/m2 Heavy 1 Yes Yes Yes
121 to 149 g/m2 Heavy 2 - Yes -
150 to 163 g/m2 Heavy 3 - Yes -
Bond paper 60 to 74 g/m2 Bond 1 Yes Yes Yes
75 to 104 g/m2 Bond 2 Yes Yes Yes○
105 to 120 g/m2 Bond 3 Yes Yes Yes
Label paper Label paper - Yes -
Envelope Envelope 1 - Yes -
Envelope 2 - Yes -
Paper Size
(Yes: Pickup possible - : Pickup not possible)
10
1. Product Overview
Paper size Standard Cassette Multi-purpose Tray 2-sided

A4 210.0 mm x 297.0 mm Yes Yes Yes
B5 182.0 mm x 257.0 mm Yes Yes -
A5 148.0 mm x 210.0 mm Yes Yes -
A5R 210.0 mm x 148.0 mm Yes Yes -
A6 105.0 mm x 148.0 mm Yes Yes -
LGL 215.9 mm x 355.6 mm Yes Yes Yes
LTR 215.9 mm x 279.4 mm Yes Yes Yes
STMT 139.7 mm x 215.9 mm Yes Yes -
EXEC 184.1 mm x 266.7 mm Yes Yes -
OFICIO 215.9 mm x 317.5 mm Yes Yes Yes
B-OFICIO 216.0 mm x 355.0 mm Yes Yes Yes
M-OFICIO 216.0 mm x 341.0 mm Yes Yes Yes
G-LTR 203.2 mm x 266.7 mm Yes Yes -
G-LGL 203.2 mm x 330.2 mm Yes Yes -
FLSC 215.9 mm x 330.2 mm Yes Yes Yes
AFLS 206.0 mm x 337.0 mm Yes Yes -
Indian LGL 215.0 mm x 345.0 mm Yes Yes Yes
Index Card (3x5 inch) 76.2 mm x 127.0 mm - Yes -
16K 195.0 mm x 270.0 mm Yes Yes -
F4A 215.9 mm x 342.9 mm Yes Yes Yes
Envelope No.10 104.7 mm x 241.3 mm - Yes -
(COM10)
Envelope Monarch 98.4 mm x 190.5 mm - Yes -
Envelope C5 162.0 mm x 229.0 mm - Yes -
Envelope DL 110.0 mm x 220.0 mm - Yes -
Custom paper - Yes*1 Yes*2 Yes*3
*1: 105.0 to 148.0 mm x 216.0 to 355.6 mm

*2: 76.2 to 127.0 mm x 216.0 to 355.6 mm
*3: 210.0 to 279.4 mm x 216.0 to 355.6 mm
11
1. Product Overview
Parts Name
External Cover
■ Front Side of the Machine
<LBP1238 II/1238P II>
[1]
[4]
[5] [8]
[6]
[9]
[7] [10]
[2]
[2]
[3]
[11]
10
No. Name No. Name

[1] USB port [7] Pickup Cassette
[2] Handle for carrying [8] Delivery Tray
[3] Ventilation hole [9] Front Cover Open Button
[4] Control Panel [10] Power Switch
[5] Front Cover [11] Multi-purpose Tray
[6] Delivery Stopper
12
1. Product Overview
<1238Pr II>
[1] [4] [7]

[5] [8]
[9]
[6]
[2]
[2]
[3]
[10]
10
No. Name No. Name

[1] Control Panel [6] Pickup Cassette
[2] Handle for carrying [7] Delivery Tray
[3] Ventilation hole [8] Power Switch
[4] Front Cover [9] Front Cover Open Button
[5] Delivery Stopper [10] Multi-purpose Tray
13
1. Product Overview
■ Rear Side of the Machine

<LBP1238 II/1238P II>
[4]
[1]
[5]
[2]
[6]
[3]
<1238Pr II>
[4]
[1]
[5]
[2]
[6]
[3]
No. Name No. Name
[1] Rear Cover [4] USB port (for USB device)
[2] Rating name plate label [5] USB port (for PC)
[3] Power Socket [6] LAN Port
14
1. Product Overview
Cross Section View

■ Host Machine
[1] [2] [3] [4] [5] [6] [7] [8]
[9]
[10]
[11]
[12]
[13]
[14]
[15]
[21] [20] [19] [18] [17] [16]
No. Name No. Name

[1] Fixing Delivery Roller [12] Delivery Roller
[2] Duplex Flapper [13] Cassette Feed Roller
[3] Delivery Roller [14] Cassette Separation Roller
[4] Pressure Roller [15] Cassette
[5] Fixing Film [16] Cassette Pickup Roller
[6] Fixing Assembly [17] Duplex Re-pickup Roller
[7] Laser Scanner Unit [18] Registration Shutter
[8] Cartridge [19] Transfer Roller
[9] MP Tray Pickup Roller [20] Photosensitive Drum
[10] MP Tray Separation Pad [21] Duplex Feed Roller
[11] Registration Roller
15
1. Product Overview
Control Panel
<LBP1238 II/1238P II>
[1]
[2] [3] [4] [5] [6] [7]
No. Name No. Name

[1] Display [5] Error Lamp
[2] Volume key [6] Home key
[3] Energy Saver Key [7] Stop key
[4] Data Lamp
16
1. Product Overview
<1238Pr II>
[14]
[1]
[15]
[2] [8]
[16]
[3] [9]
[10] [17]
[4]
[18]
[5] [11]
[12]
[6]
[13]
[7]
No. Name No. Name

[1] Display [10] [Authentication] key
[2] [Home] key [11] [Clear] key
[3] [Back] key [12] [Stop] key
[4] Numeric keys ([0] to [9]) [13] [Symbol] key
[5] [Kana/Alphabetic/Numeric] key [14] [Utility] key / [<] key
[6] [Data] Lamp [15] [Job] key / [∧] key
[7] [Error] Lamp [16] [Setup] key / [>] key
[8] [Energy Saver] key [17] [Reset] key/[V] key
[9] [Status Monitor] key [18] [OK] key
17
2 Technical
Explanation
(Device)
Basic Configuration............................. 19
Controller System................................20
Laser Exposure System...................... 26
Image Formation System.................... 28
Fixing System......................................33
Pickup Feed System........................... 36
2. Technical Explanation (Device)
Basic Configuration
Functional Configuration
Description
This machine is roughly composed of the following five blocks.
• Laser Exposure System
• Controller System
• Image Formation System
• Pickup Feed System
• Fixing System
Delivery te m
Sys
assembly ure
rExpos
Main Lase n er
controller
r sc an
L ase
Manual feed
Fixing System pickup unit
DC Drum
controller Fixing
assembly
tem
Sys
tion
rma
g e Fo
Ima
Controller System
Pickup/Feed system
Pickup
Duplex Feed System unit
Laser beam
Paper flow simplex Cassette
Paper flow duplex
Signal flow
19
Controller System
Description
This machine is controlled by the Main Controller PCB and the DC Controller PCB.
No. Parts name Role

[1] Main Controller PCB System control, image processing control, network control, and retaining various setting
values.
[2] DC Controller PCB Printer control, laser control, high voltage control, various I/O control, and retaining setting
values
Main Controller PCB
CAUTION:
The number of connectors varies depending on the model.
J924 J922 J916 J917 J919 J918
J927
J925 J923 J914
J910
J926
J907 J908
J904
J906
J905
J920 J911 J909 J912
No. Roles and Specifications No. Roles and Specifications

J904 Wireless LAN PCB I/F J917 *1 Off Hook PCB I/F
J905 LAN I/F J918 USB Relay PCB I/F
20

J906 USB TypeB J919 *1 Speaker
J907 USB TypeA J920 DC Controller PCB
J908 CC-VI (OP) J922 ADF Motor I/F
J909 SOFT-ID PCB I/F J923 Reader Motor I/F
J910 New card reader (OP) J924 Contact Image Sensor I/F (Reader side)
J911 Memory PCB I/F J925 Contact Image Sensor I/F (ADF side)
J912 Power supply control I/F J926 Control Panel PCB I/F (touch panel)
J914 Panel PCB (5 lines) J927 Control Panel PCB I/F (touch panel)
J916 *1 NCU PCB I/F
*1: Models with FAX only
DC Controller PCB
Description
J5 J4
J10
J2
J6
J9
J8
J3
J1 J7

J1 Low Voltage Power Supply Unit J6 Delivery Tray Full Sensor PCB
J2 High Voltage Power Supply PCB J7 Paper Width/Duplex Feed Sensor PCB
J3 Main Controller PCB J8 Cassette Paper Sensor PCB
J4 Laser Scanner Driver PCB J9 Multi-purpose Tray Paper Sensor PCB
J5 Relay PCB J10 Memory
Motor Control
Overview
This machine uses motors for paper feed and image formation.
21
Description
M1
M2
Sym- Name Drive parts Failure Detection

bol
M1 Main Motor Photosensitive Drum, Transfer Roller, Pressure Roller, Fixing Film, Delivery Yes
Roller, Duplex Flapper, Duplex Feed Roller, Cassette Pickup Roller, Cas-
sette Feed Roller, Feed Roller, Registration Roller, Multi-purpose Tray
Pickup Roller
M2 Laser Scanner Motor Scanner Mirror Yes
Fan Control
Overview
This machine uses a fan for preventing temperature rising inside the machine.
Description
FM1
Symbol Name Cooling area Type Speed

FM1 Main Fan Around the cartridge and low voltage power Suction Full speed
supply
22
Door Open Detection

Overview
This machine uses the Front Cover Switch (SW101) of the High Voltage Power Supply PCB (UN22) to detect whether the Front
Cover is opened or closed.
Description
UN22
SW101
Symbol Name Remarks

UN22 High Voltage Power Supply PCB
SW101 Front Cover Switch When the switch has failed, the PCB needs to be replaced.
When door open is detected by this switch, the DC Controller stops drive of the motors and the solenoids.
Low Voltage Power Supply Control

Overview
This circuit converts the AC voltage to DC power supply and provides it to each load.
Description
The following shows a block diagram of the low voltage power supply.
• Low voltage power supply: Generates the DC power supply needed inside the printer. It also controls the temperature of the
Fixing Heater of the Fixing Assembly.
The low voltage power supply starts to operate when the AC power supply is connected to the inlet. The AC power supply is
converted to +24 V, which is the DC power supply required by the printer, and +3.3 V.
23
AC input
Low Voltage Power Supply

Fuse
FU101
Fixing control Fixing Assembly
circuit
Fuse
FU102 Power Switch
DC Controller SW1
FREQSNS LVT
Frequency detect circuit
+24VD
Rectifying
circuit +24VA
+24VA
FET
+24V
Generation
circuit
+3.3VC +3.3VB
+3.3VA +3.3VA
FET FET
+3.3V
Generation
circuit
+24VBSNS
Protection
+24VC +24VB +24VA
circuit
FET
Interlock switch
SW101
High Voltage Power Supply
Protection Function
Overview
This machine has a protection function against overcurrent and overvoltage.
Description
If overcurrent or abnormal voltage occurs due to a trouble, the DC voltage is automatically cut off to prevent damage to the Power
Supply PCBs.
The Low Voltage Power Supply has a protection function to prevent damage to the Power Supply PCB caused by overcurrent
and overvoltage.
When no DC voltage is output from the Low Voltage Power Supply Assembly, it is possible that the protection function has been
activated. Therefore, turn OFF the Power Switch, disconnect the AC Power Supply Cord from the inlet, and then fix the trouble
before turning ON the Power Switch again.
24
The machine has 2 power supply fuses (FU101 and FU102) inside the PCB as an additional protection function. If overcurrent
occurs in the AC line, the power supply fuse blows and cuts off the power supply.
NOTE:
This machine has a function that stops supplying the +24VB and +24VC when the Cartridge Door Switch is turned OFF for the
safety of users and service technicians.
As the power of this machine is turned ON/OFF by the remote switch control circuit, power is supplied to the AC line even when
the Power Switch is turned OFF. Never disassemble the machine while the Power Supply Cord is connected to the inlet.
Power-saving Mode
Overview
Power-saving mode is a function that reduces the printer power consumption.
Description
Explanation
of the status
Power-off AC OFF Power-on

The automatic shutdown time has passed.
Power-saving
Power-off
The power switches is pressed.

Service call
depending on the conditions

Standby Sleep1B Sleep3
Standby recovery event
Automatically shifted
Control Panel The auto sleep time has passed. Non-all-night
24V ON
Automatically shifted
depending on the conditions
DC Controller
PCB Sleep1A
Main Controller
PCB ←A job is generated /completed→
Non-all-night
24V ON
The reader is turned
ON only when it is
used No service error (no error requiring a service visit)
has occurred
State Description
Standby The machine moves to a standby state by turn- When introduction of jobs become possible, timers of the auto low power
ing ON the main switch. time and auto sleep time start counting.
Sleep 1A The machine is in a state where the 24V non- When the auto sleep time has elapsed, transition to sleep 1A occurs.
all-night power is ON.
Sleep 1B The machine is in a state where the 24V non- Sleep 1B is a state where CPU moves to an operation state from sleep 3
all-night power is OFF. by a hardware interruption.
Sleep 3 The controller itself gets into a power-saving In this mode, CPU of the controller has stopped. (The most effective power
mode. saving state)
Service er- When an error requiring a service visit occurs, Power state of the printer remains in power-saving mode so that the ma-
ror the machine moves to this state. chine can respond to request from service mode.
Sleep It is a function that saves power consumption and improves noise reduc-
Mode Eco tion by letting the machine gets into a standby state without turning ON
Exit the engine and reader when recovering from sleep.
25
Laser Exposure System
Overview
The laser exposure system forms a static latent image on the Photosensitive Drum by laser exposure.
Description
The Laser Scanner Unit consists of the Laser Unit and the Scanner Motor Unit, and is controlled by the signal input from the DC
Controller.
Main Controller PCB
DC Controller PCB
SCANNER MOTOR SPEED CONTROL signal
LASER CONTROL signal
VIDEO signal
BD INPUT signal
Laser Unit
Scanner Mirror
BD Sensor
Scanner Motor Unit
Photosensitive Drum
Shutter Control
The Laser Scanner Unit of this machine has the laser shutter mechanism.
The Laser Shutter blocks laser path of the Laser Scanner Unit when the Front Cover is opened for the safety of users and
service technicians.
Failure Detection
Overview
The DC Controller detects the following failures in the Laser Scanner Unit.
• Scanner area failure
• Scanner Motor failure
Description
Scanner area failure detection
If an error in any of the Scanner Motor, Laser Unit, or BD detection in the scanner area is detected, an error code is notified.
26
Scanner Motor failure detection

• When the BD cycle is out of the specified range, an error code is notified.
• If a motor error is detected while the Scanner Motor is being driven, an error code is notified.
Error Code
E100: Scanner area failure
• E100-0000: BD error
E110: Scanner Motor failure
• E110-0000: Scanner Motor startup error
• E110-0001: Scanner Motor rotation error
27
Image Formation System
Overview
The image formation system forms a toner image on the paper.
Description
The DC Controller controls the Laser Scanner Unit and High Voltage Power Supply to form the toner image on the Photosensitive
Drum, and transfers and fixes this to the paper.
Laser Scanner Unit
Cartridge
Fixing Assembly
Transfer Roller
High Voltage Power Supply PCB
DC Controller PCB
28
Image Formation Process

Description
: Paper path Latent image formation

: Direction of the drum rotation 2. Laser-beam exposure
: Functional block
: Step
1. Primary charging Developing
3. Developing
Drum cleaning
7. Drum cleaning
Delivery 6. Fixing 5. Separation 4. Transfer Pickup

Fixing Transfer
Block No. Process Description

Static latent image formation 1 Primary charging The surface of the Photosensitive Drum is uniformly charged with
block negative potential.
2 Laser beam exposure With irradiation of laser beam, a static latent image is formed on the
surface of the Photosensitive Drum. (Image exposure: Area ex-
posed by laser is the image area)
Developing block 3 Development With the toner projection development method, toner that has been
negatively charged by the Developing Cylinder is attached to the
Photosensitive Drum.
Transfer block 4 Transfer Toner on the surface of the Photosensitive Drum is transferred to a
paper by applying positive charge to the Transfer Roller.
5 Separation With the curvature separation method, the paper is separated from
the Photosensitive Drum. In the case of thin paper which has low
elastic force, the Static Eliminator reduces potential on the back side
of paper to make the thin paper to be separated easily.
Fixing block 6 Fixing Toner on the paper is fixed on the paper using heat and pressure.
Drum cleaning block 7 Drum cleaning The Cleaning Blade removes the residual toner attached on the
Photosensitive Drum.
High Voltage Power Supply Control

Description
The High Voltage Power Supply applies high voltage biases to the following:
• Primary Charging Roller (inside the cartridge)
• Developing Roller (inside the cartridge)
• Transfer Roller
The high voltage biases are generated by the DC Controller controlling the High Voltage Power Supply.
29
High Voltage
Power Supply PCB
Cartridge
Primary
charging To Primary Charging Roller
bias circuit
To Developing Roller
DC Controller
PCB Developing
bias circuit
Photosensitive Drum
Transfer Roller
Transfer
bias circuit
Cartridge
■ Overview
Overview
The cartridge has the function to form a visible image on the Photosensitive Drum with toner.
Description
The cartridge consists of the Photosensitive Drum, Developing Assembly, Primary Charging Roller, Cartridge Memory, etc.
The DC Controller drives the Main Motor to rotate the Photosensitive Drum and Developing Roller. The Primary Charging Roller
is driven and rotated by the Photosensitive Drum.
The DC Controller detects the toner level by monitoring the toner level detection signal.
DC Controller PCB
Cartridge Memory data
MOTOR CONTROL signal

TONER LEVEL
signals
Cartridge
Memory
High Voltage Power Supply PCB
Cartridge
Developing roller
Primary charging roller
Photosensitive Drum
M1
Main Motor
30
■ Cartridge State Detection

Execution Condition/Timing
• At power-on
• When the Front Cover is closed
• At recovery from sleep mode
• When a job is completed and no jobs remain in the machine
Description
The DC Controller detects/records the cartridge usage, etc. by reading/writing data stored in the Cartridge Memory.
When the Cartridge Memory cannot be detected or a non-genuine part is detected, it notifies the Main Controller and a message
is displayed on the display.
Display:
Cartridge communication error| A counterfeit or non-Canon cartridge may be in use.
Cartridge Memory Position
■ Cartridge Detection
• At power-on
• When the Front Cover is closed
Description
The DC Controller detects whether a cartridge is installed according to the presence/absence of Cartridge Memory and the
detected toner level.
If a cartridge is detected as absent, it is notified the Main Controller and a message is displayed on the display.
Display:
Toner Cartridge Not Inserted
■ Cartridge Life Detection

• At power-on
• When the engine operation is completed after the Front Cover is closed
• At completion of printing
• When the reference value of cartridge life is changed
31
Description
The DC Controller notifies the Main Controller when cartridge consumption reaches the specified value.
Upon receipt of the notification, the Main Controller displays a warning or a message that the cartridge has reached the end of
its life on the display.
Warning display*2 End of life display*4 *5

Toner level*1 Differs depending on the setting*3 0%
Detected to (location) Cartridge Memory Cartridge Memory
Message Prepare the toner cartridge. End of Cartridge Lifetime
*1 : The remaining toner level can be checked on the Status Monitor.

Refer to "Checking remaining toner level" in "Settings/Registration Mode/Menu" shown below.
*2 : Whether to display or hide warnings can be specified in the menu.
Refer to "Setting of whether to display or hide warnings" in "Settings/Registration Mode/Menu" shown below.
*3 : The threshold value to display a warning can be specified in the menu.
Refer to "ON/OFF of display of the screen for setting the threshold value for preparation of the cartridge" in "Service Mode"
shown below.
Refer to "Setting of the threshold value to display a warning" in "Settings/Registration Mode/Menu" shown below.
*4 : The operation when the cartridge has reached the end of life can be specified in service mode.
Refer to "Setting of the behavior when the cartridge reaches the end of its estimated life" in "Service Mode" shown below.
*5 : The reference value of cartridge life (Photosensitive Drum, Developing Assembly, and Waste Toner) can be specified in
service mode.
Refer to "Setting of the reference values for replacement of the Photosensitive Drum, Developing Assembly, and Waste Toner
(Bk)" in "Service Mode" shown below.
Service Mode
• Setting of the behavior when the cartridge reaches the end of its estimated life:
COPIER > OPTION > FNC-SW > CRG-PROC
• Setting of the reference values for replacement of the Photosensitive Drum, Developing Assembly, and Waste Toner (Bk):
COPIER > OPTION > FNC-SW > CRGLF-K
• ON/OFF of display of the screen for setting the threshold value for preparation of the cartridge:
COPIER > OPTION > DSPLY-SW > CRGLW-LV
Additional Functions Mode/Menu

• Checking remaining toner level:
Status Monitor > Device Information > Cartridge Information
• Setting of whether to display or hide warnings:
Menu > Preferences > Display Settings > Displ. Timing for Cartridge Prep. Notif.
• Setting of the threshold value to display a warning:
Menu > Preferences > Display Settings > Displ. Timing for Cartridge Prep. Notif. > Custom
■ Developing Roller Engagement/Disengagement Control

Description
This machine does not control the Developing Roller inside the Toner Cartridge to be engaged/disengaged with the Photosensitive
Drum according to the machine state.
32
Fixing System
Overview
The fixing system forms a permanent image by melting the toner on the paper using pressure and heat.
Description
The fixing control circuit controls the temperature of the Fixing Assembly.
The Fixing Assembly of this machine uses the on-demand fixing method.
Fixing Film
H1
TP1
TH1
Pressure Roller
Fixing Temperature Signal
Fixing Heater Control Signal
Fixing Heater Fixing Heater

Control Circuit Safety Circuit
DC Controller PCB
Fixing Control Circuit
Low Voltage Power Supply Unit
Symbol Parts name

H1 Fixing Heater
TH1 Thermistor
TP1 Thermo Switch
Fixing Temperature Control

Overview
Temperature control of the Fixing Assembly is performed by the Fixing Heater control circuit and Fixing Heater safety circuit
according to the command of the DC Controller.
Description
The DC Controller PCB monitors the fixing temperature detection signal and outputs a fixing control signal according to the
detected temperature. The fixing control circuit controls the Fixing Heater on the basis of this signal, and controls the temperature
of the Fixing Heater to the target value.
33
AC Input
Low Voltage Power Supply Unit DC Controller PCB

Fixing Control Circuit
Frequency Detection FREQSNS

Circuit
Fixing Heater FSRD

+24V Control Circuit
RLYD
Relay Control
Circuit
RL101
Fixing Heater FSRTH

Safety Circuit
Fixing Film
TP1:
TH1 TP1
TH1:
H1 H1:
Pressure Roller
Fixing Assembly
Protection Function
Overview
This machine has a function to detect abnormal temperature rising in the Fixing Assembly and cut off the power supply to the
Fixing Heater.
Description
This machine has the following four protection functions to prevent abnormal temperature rising in the Fixing Heater.
• DC Controller PCB
• Fixing Heater safety circuit
• Thermo Switch
• Down sequence control
The details are explained below.
34
DC Controller PCB
The DC Controller PCB monitors the thermistor temperature of the Fixing Heater (Center).
When it exceeds the specified temperature, it is judged that the temperature of the Fixing Assembly is abnormally high, and
the fixing control signal (FSRD) output is stopped, the relay is turned OFF, and the power supply to the heater is turned OFF.
Fixing Heater safety circuit

The Fixing Heater safety circuit monitors the thermistor temperature of the Fixing Heater (Center).
When it exceeds the specified temperature, it is judged that the temperature of the Fixing Assembly is abnormally high, and
the relay is turned OFF and the power supply to the heater is turned OFF.
Thermo Switch
If the temperature of the Fixing Heater rises abnormally and it exceeds the specified temperature, contact point of the Thermo
Switch is opened and the power supply to the heater is turned OFF.
Down sequence control

The DC Controller monitors the thermistor temperature of Fixing Heater. If it rises above the specified temperature due a
case such as the continuous printing of small size paper, the productivity may be greatly lowered (depending on Paper
Settings, lower to approx. 4 page/min for B5/A5/A6/EXEC and approx. 6 pages/min for envelopes) to limit the temperature
rise.
Fixing Assembly Failure Detection

Overview
When the machine is under the following conditions, the DC Controller shuts down the power supply to the Fixing Assembly and
notifies an error.
• Startup failure
• Abnormal high temperature failure
• Abnormal low temperature failure
• Fixing control circuit failure
Description
Fixing Assembly startup failure
An error code is notified if the Fixing Assembly does not reach a certain temperature within a specified period of time.
Abnormal high temperature failure

An error code is notified if an abnormally high temperature is detected in the Fixing Assembly.
Abnormal low temperature failure

An error code is notified if an abnormally low temperature is detected in the Fixing Assembly.
Fixing control circuit failure

An error code is notified if a zero cross signal is not detected for the specified period of time or more.
Error Code
• E000-0000: Fixing Assembly startup failure
• E001-0000: Abnormal high temperature of Fixing Assembly
• E003-0000: Abnormal low temperature of Fixing Assembly
• E004-0000: Fixing control circuit failure
35
Pickup Feed System
Overview
Overview
The pickup, feed, and delivery systems are controlled by the DC Controller.
The DC Controller controls the blocks in the pickup, feed, and delivery systems to pickup, feed, and deliver paper inside the
machine
Description
The pickup, feed, and delivery systems consist of the following three blocks.
• Pickup/Feed: From each pickup slot to the inlet of the Fixing Assembly
• Fixing/Delivery: From the Fixing Assembly to the delivery outlet
• Duplex: From the Duplex Reverse Assembly to the Duplex Re-pickup Assembly
Simplex paper path

Duplex paper path
Duplex block
Fuser and delivery block
Pickup and Feed block
36
Parts Configuration
Description
[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12]
[21] [20] [19] [18] [17] [16] [15] [14] [13]
No. Name No. Name

[1] Fixing Delivery Roller [12] Feed Roller
[2] Duplex Flapper [13] Cassette Feed Roller
[3] Delivery Roller [14] Cassette Separation Roller
[4] Fixing Film [15] Cassette Pickup Roller
[5] Fixing Assembly [16] Duplex Re-pickup Roller
[6] Photosensitive Drum [17] Registration Roller
[7] Laser Scanner Unit [18] Cassette
[8] Cartridge [19] Transfer Roller
[9] Registration Shutter [20] Duplex Feed Roller
[10] MP Tray Pickup Roller [21] Pressure Roller
[11] MP Tray Separation Pad
37
Drive Configuration
M1
SL3
SL2
CL1
SL1
Sym- Name Sym- Name

bol bol
M1 Main Motor SL3 Duplex Reverse Solenoid
SL1 Cassette Pickup Solenoid CL1 Duplex Re-pickup Clutch
SL2 Multi-purpose Tray Pickup Solenoid
Layout of Sensors
PS4
PS13
PS20
PS3
PS2
PS21
PS1
Symbol Name Symbol Name

PS1 Cassette Paper Sensor PS13 Fixing Delivery Sensor
PS2 TOP Sensor PS20 Paper Width Sensor
PS3 Multi-purpose Tray Paper Sensor PS21 Duplex Feed Sensor
PS4 Delivery Tray Full Sensor
38
Cassette Detection
Description
Presence of the cassette is detected using the Cassette Paper Sensor (PS1).
PS1
Symbol Name
PS1 Cassette Paper Sensor
Cassette Pickup Control

Description
The DC Controller rotates the Pickup Roller by rotating the Main Motor (M1).
The Pickup Arm is lifted and lowered to feed the paper by rotating the Pickup Cam with the Cassette Pickup Solenoid (SL1).
39
Double Feed Prevention Mechanism

Overview
This equipment employs the retard separation method to prevent double feed.
The retard separation method is the method to prevent double feed of paper, using the Separation Roller that has no drive.
The Separation Roller rotates by following the Feed Roller.
Description
At normal state
The Separation Roller is driven by the drive force of the Feed Roller transmitted through the paper. This rotates the Separation
Roller in the feed direction.
During Double Feed

When there are multiple sheets of paper between the rollers, the friction force between those paper becomes weaker; thus
the drive force of the Feed Roller transmitted to the Separation Roller becomes extremely weak.
This mechanism prevents the Separation Roller from being rotated by the weak drive force transmitted from the Feed Roller
during double feed by applying a force to the Separation Roller to suppress its rotation.
This stops the rotation of the Separation Roller and prevents it from picking up double feed paper.
Feed Roller
Pickup Roller
Driving Force Transmitted
From Feed Roller
Paper
Separation Roller
[Normally]
The roller does rotate
[Multiplefeed]
The roller does not rotate
Multi-purpose Tray Pickup Control

Description
The Multi-purpose Tray pickup feeds paper from the Multi-purpose Tray one sheet at a time into the machine.
The following describes the operation of the Multi-purpose Tray pickup.
1. When a print command is input from the Main Controller, the DC Controller rotates the Main Motor (M1).
2. When the DC Controller turns ON the Multi-purpose Tray Pickup Solenoid (SL2), the Multi-purpose Tray Pickup Roller rotates
and paper is picked up.
3. After double feed paper is removed by the Multi-purpose Tray Separation Pad, paper is fed into the machine. Note that the
presence of paper on the MP Tray is detected by the Multi-purpose Tray Paper Sensor (PS3), and printing is not performed
if there is no paper.
40
DC Controller
solenoid control signal

control signal
presence detection signal

MP tray pickup
Main motor
Multi-purpose tray media

Main Motor M1
MP Tray
Pickup Solenoid
SL2 Paper
Multi-purpose Tray
MP Tray Pickup Roller Paper Sensor
PS3
Lifting plate
MP Tray Separation Pad
Skew Correction
Description
This machine can correct paper skew without lowering throughput.
Skew is corrected as follows.
1. The paper leading edge pushes against the Registration Shutter to align the leading edge of the paper.
2. The trailing edge of the paper is fed and slack is generated at the leading edge of the paper.
3. When the trailing edge is fed even further, the paper leading edge for which slack was generated pushes up the Registration
Shutter and then the paper is fed to the Registration Roller while the paper leading edge is aligned.
Registration Shutter
Paper Registration Shutter Feed Roller
Paper
41
Delivery Tray Full Detection

Description
The DC Controller detects paper full in the Output Tray using the Delivery Tray Full Sensor (PS4).
The DC Controller judges that the Output Tray is full and notifies the Main Controller when the Delivery Tray Full Sensor detects
paper for more than the specified period of time during printing.
DC Controller
Delivery Tray
Paper
Full Sensor PS4 Delivery Tray Full
Sensor Lever
Delivery Tray
Jam Detection
Description
The sensors are provided at the locations shown below to detect the presence of print paper and whether the print paper is being
fed correctly.
42
PS4
PS13
PS20
PS2
PS21
PS461
This machine uses the following sensors to detect the presence of print paper and whether the print paper is being fed correctly.
• TOP Sensor (PS2)
• Paper Width Sensor (PS20)
• Fixing Delivery Sensor (PS13)
• Duplex Feed Sensor (PS21)
• Delivery Tray Full Sensor (PS4)
• Cassette Paper Sensor (PS461)
Jam name Details

Pickup delay jam When the TOP Sensor (PS2) fails to detect the leading edge of paper within a specified period of time after the
start of pickup from a cassette, pickup retry is performed twice. After that, if the TOP Sensor (PS2) fails to detect
the leading edge of paper within a specified period of time again.
Pickup stationary jam When the TOP Sensor (PS2) fails to detect the trailing edge of paper although a specified period of time has
passed after it detects the leading edge of paper.
Fixing delivery delay When the Fixing Delivery Sensor (PS13) fails to detect the leading edge of paper although a specified period
jam of time has passed after the TOP Sensor (PS2) detects the leading edge of paper.
Fixing delivery station- The Fixing Delivery Sensor (PS13) does not detect the paper trailing edge although a specified period of time
ary jam has passed after the detection of the paper leading edge.
Duplex feed delay jam When the Duplex Feed Sensor (PS21) fails to detect paper although a specified period of time has passed after
the start of duplex reversing.
Duplex re-pickup de- At 2nd sheet pickup, the TOP Sensor (PS2) does not detect the paper leading edge although a specified period
lay jam of time has passed.
Wrapping jam The Fixing Delivery Sensor (PS13) detected the paper trailing edge earlier than the specified period of time after
it detected the leading edge.
Internal residual jam One of the following sensors detected presence of paper at power-on, door close, or before/after print operation.
• TOP Sensor (PS2)
• Paper Width Sensor (PS20)
• Fixing Delivery Sensor (PS13)
• Duplex Feed Sensor (PS21)
• Delivery Tray Full Sensor (PS4)
• Cassette Paper Sensor (PS461)
Door Open Jam The door open was detected during printing and feeding paper.
43
3 Technical
Explanation
(System)
Overview of System Management...... 45
Version Upgrade................................. 46
Setting Information Export/Import
Function (DCM)............................... 51
Monitoring Function ............................58
Security Functions...............................64
3. Technical Explanation (System)
Overview of System Management

This chapter describes information for service technicians on the system of this machine.
Although this chapter contains some information described in the User's Guide, for details on the functions for users, refer to the
e-Manual.
45
Version Upgrade
Function Overview
The following firmware upgrade methods are available with this device.
Version upgrade using User Support Tool (UST).
Upgrade the firmware of the device using UST
Open the file for UST version upgrade on a PC connected with the device and upgrade the firmware.
Since the host machine and the PC are connected using a USB cable, version upgrades can be performed in an environment
where a network is not available.
Version upgrade via Internet

Access the dedicated server, and download and upgrade the firmware.
Provided that Internet connection is available, the system automatically configures the connection destination setting and
executes processing such as download and version upgrade.
Version upgrade using a USB flash drive (released only in special cases)
Upgrade the firmware of this machine using a USB flash drive.
Connect a USB flash drive where the firmware is stored to the device, and update the firmware in service mode.
Version upgrades can be performed in an environment where a PC or network is not available.
NOTE:
Firmware that can be used for version upgrade using a USB flash drive is released only in special cases such as a tender business,
and is not normally released. As for the detailed version upgrade procedure, follow the instructions given at the time of release of
the customized firmware for version upgrade using a USB flash drive.
Version upgrade by replacing the PCB

Version upgrade by replacing the existing PCB with a PCB where the latest firmware is installed
Version upgrade using Local CDS

Use iW EMC/iW MC and DFU plug-in to download firmware from Local CDS and upgrade the host machine.
NOTE:
When using Local CDS to upgrade it, refer to the manual/material of iW EMC/iW MC DFU plug-in.
CAUTION:
A message appears when an attempt is made to upgrade a host machine to which specified firmware has been applied.
This is a precaution not to use wrong firmware to upgrade a host machine to which specified firmware has been applied.
See the following regarding the combination of whether the message will be displayed:
Type of firmware applied to the Firmware to upgrade

host machine General firmware Specified firmware
General firmware No message No message
Specified firmware Message displayed Message displayed
46
Version Upgrade Using UST

UST is included in the firmware for the machine that can be downloaded from the website of CINC. Firmware is downloaded as
a zip file and a folder containing UST is extracted by decompressing the file.
When executing UST on the PC connected to the machine with a USB Cable, the firmware can be upgraded by downloading it
from the PC to the machine. For the detailed procedure, refer to "User Support Tool Operation Guide" stored in the decompressed
folder. "User Support Tool Operation Guide" is also available on the website of CINC.
PC
Firmware
Firmware
USB cable/
Network cable
Version Upgrade via Internet

Connect to the Internet using the network function of the device, and download and upgrade the latest firmware from the server.
If the device is in an environment where Internet connection is available, firmware versions can be upgraded only by operation
from the menu without using PC.
■ Prerequisite
In order to perform version upgrade of the device via Internet, the following conditions must be met.
There should be no other jobs being executed.

Firmware cannot be upgraded while there is a job being executed. If there is a job being executed, wait for completion of the
job and then perform the work.
The device should be able to be connected to the external network.

If connection is not available because, for example, there is a proxy server, follow the e-Manual to configure the proxy server
settings and enable connection to the external network.
The serial number of the host machine should be shown on the Main Controller PCB.
Whether or not the serial number of the host machine is shown on the Main Controller PCB can be checked from the Control
Panel or SPEC REPORT.
Procedure to check from SPEC REPORT

1. Execute the following service mode to print SPEC REPORT.
• COPIER > FUNCTION > MISC-P> SPEC
47
2. Check if the serial number ("3 alphabetical characters + 5-digit number" or "1-digit number + 2 alphabetical
characters + 5-digit number") is shown in [BODY No.] of the printed SPEC REPORT.
******************************
*** SPEC REPORT ***
******************************
Device Info ZZ999 Series
ROM Version
MAIN 00.75
BOOT 00.25
LANG 01.36
ECONT 00.10
PANEL 05.01
Device Code A0000000
Locale 9
Voltage TYpe 0
BODY No. ZZZ99999
Factory Flag 12345678
■ Procedure for Upgrading the Firmware via Internet

1. Select the following menu to upgrade the firmware via Internet:
• [Management Settings] > [Remote UI Settings/Update Firmware] > [Update Firmware] > [Via Internet] > [Yes]
When the upgrading of firmware is completed, the machine automatically restarts.
2. Select the following menu, and check that the firmware has been correctly upgraded:
• [Management Settings] > [Remote UI Settings/Update Firmware] > [Update Firmware] > [Version Information]
CAUTION:
This function does not support the operations from remote UI. ( [Update Firmware] does not exist in the [System
Management Settings] menu of the remote UI.)
■ Messages
The message displayed on the device operation panel is as follows.
No Error message The timing of oc- Remedy

. currence
1 Job in progress... Wait a moment, then try again. If there is a job being 1. Wait until the job is completed.
executed: 2. Cancel the job.
2 Cannot check the firmware version. (Server com- Network error 1. Check whether the device can be connected to the ex-
munication error.) ternal network.
2. Check whether the proxy setting has been made (in
case of access via a proxy server).
3 Cannot download the firmware. (Error during 1. Check whether the device can be connected to the ex-
download.) ternal network.
2. Check whether the proxy setting has been made (in
case of access via a proxy server).
3. Check that the serial number of the host machine is
shown on the Main Controller PCB.
4 ***DOWNLOAD MODE*** NETWORK AVAILA- If update (writing) of 1. Update the firmware again using UST.
BLE IP ADRESS IP address of the machine the firmware has
PRESS STOP KEY TO EXIT ended in failure:
5 ***DOWNLOAD MODE*** FAILED TO UPDATE
6 ***DOWNLOAD MODE*** UPDATE IS COM- If the update of the -
PLETE firmware is suc-
cessful
Version Upgrade Using a USB Flash Drive

Connect a USB flash drive where the firmware is stored to this machine, and update the firmware in service mode.
48
■ Prerequisite
In order to perform version upgrade of the machine using a USB flash drive, the following conditions must be met.
There should be no other jobs being executed.

Firmware cannot be upgraded while there is a job being executed. If there is a job being executed, wait for completion of the
job and then perform the work.
■ Procedure for Upgrading the Firmware Using a USB Flash Drive

1. Store the firmware on a USB flash drive.
1. Decompress the firmware and open the "(Model name)_FirmID.rec" (Example: iRC1234_1235_FirmID.rec) in it by a
text editor or other program.
2. Create the folder with same name as the model name described in the "TGM" row of opened file at the root directory
of USB flash drive.
3. Store the decompressed firmware in this created folder.
2. Connect a USB flash drive where the firmware is stored to this machine.
3. Execute one of the following service modes.

• COPIER > FUNCTION > SYSTEM > DOWNLOAD
• COPIER > FUNCTION > SYSTEM > DL_FORCE
49
NOTE:
If you want to apply only firmware that is newer than the firmware currently applied in the machine, execute DOWNLOAD. If you
want to apply all the firmware contained in the USB flash drive regardless of whether it is newer or older, execute DL_FORCE.
DL-FORCE? Executing...
Yes No
Execution screen
CAUTION:
When the machine returns to the service mode screen without restarting after executing this service mode, one of the
following had occurred so return to step 1 and check again.
• The folder name that the firmware is stored in is not correct
• The structure of folder that the firmware is stored in is not correct. (It is not located on the root directory of USB flash
drive)
• The firmware for the different model as the target model is stored
SYSTEM
DOWNLOAD
PANEL-UP
LOGWRITE
IMPORT
EXPORT
DCONLOG
4. The machine will automatically restart and the version upgrade process for firmware starts.
***DOUNLOAD MODE***
UPGRADING FIRMWARE.
DO NOT TURN OFF
NOTE:
After transitioning to [DOWNLOAD MODE], the USB flash drive can be removed.
5. When the upgrading of firmware is completed, the machine automatically restarts again.
50
Setting Information Export/Import Function (DCM)
Overview
Various data is stored in the storage inside the device.
Depending on the works to be done such as replacing parts, this data needs to be backed up and restored.
There are some ways to back up and restore data, and the appropriate one should be used depending on the purpose and storage
destination.
This section describes the procedure for backing up and restoring service mode setting values.
For the procedure for backing up and restoring other information, refer to the e-Manual.
■ Function Overview
This machine has a setting information export/import function (hereinafter referred to as DCM (Device Configuration Management)
function) which exports/imports the machine's setting value information as a file. The file exported/imported using the DCM
function is called a DCM file, and the target setting information is as follows:
• Setting information of the menu ([Settings/Registration] menu)
• Service mode setting information
• Address Book
The DCM file is exported to a USB flash drive or PC local disk from the Control Panel or remote UI.
The exported DCM file can be returned to the original device or imported to a different device.
When the file is returned to the original device, this can be used as a function to back up the settings, and when the file is imported
to a different device, this can be used as a function to copy setting information.
Data can also be imported to or exported from an iR-ADV machine by using iW EMC/MC DCM Plug-in.
In the case of the setting value backup function before implementation of the DCM function, an exported file could be imported
only to the same device, but the DCM function enables import of an exported file to a different device.
DCM support device

USB memory
device DCM file
DCM file
DCM support
Settings/
device
Registration DCM file
DCM file
Remote UI
Service mode
DCM file DCM support

iW EMC/MC
iR-ADV
with DCM Plug-in DCM file
Conceptual diagram
NOTE:
In order to export or import setting information using DCM, it is necessary that the device supports DCM.
■ Backup/Restoration for Service Technicians

Backup and Restoration from the Menu ([Settings/Registration] Menu)
Setting information can be backed up and restored from the Control Panel of the device or from the menu ([Settings/Registration]
menu) of remote UI.
Although the menu ([Settings/Registration] menu) is for users, the service mode settings information can be backed up and
restored from the Import/Export function by changing the service mode setting.
The service mode settings information can be backed up and restored only by accessing from the remote UI [Settings/Registration]
menu.
Backup/Restoration Using Service Mode

Some of the functions in service mode can be used to backup and restore data.
Setting value information and service counter (DC-CON) values can be backed up and restored.
51
■ Combination of Information Exported/Imported by DCM, Means, and Storage

Locations
A DCM file is exported and imported using the Control Panel, remote UI, or the iW EMC server, depending on the situation of the
site.
The information exported/imported differs depending on the means.
Combinations of them are shown in the following table.
Menu used Operation Information exported Save destination

Setting values of Address book**1 Service mode set-
menu options ting
values
[Settings/Registra- Control panel Yes (fixed)*2 Yes (fixed)*2 No USB flash drive
tion] Remote UI Yes Yes PC local disk
With conditions*3
menu
Service mode Control panel No No Yes USB flash drive / Storage in the
host machine
Remote UI No No Yes Storage in the host machine
■ Compatibility of Data
The following table shows compatibility of data in the case where the device from which the data is exported and the device to
which the data is imported differ in model and/or serial number.
For items that are imported in Cases A, B, and C, refer to “List of Items Which Can Be Imported” on page 204.
Model Serial number Import process

Same Same Items corresponding to Case A are imported.*4
Same Different*5 Items corresponding to Case B are imported.*4
Different Different*5 Items corresponding to Case C are imported.*6
Different Same The file is judged to be invalid, and the process ends with an error.
■ Replacement Mode
When this function is used for migrating the setting data upon replacement of a device, some of the data cannot be migrated
depending on the model to which the data is migrated.
When this function is used in normal mode, data that is applicable to either Case B (of different serial number) or Case C (of
different mode) cannot be imported.
When replacement mode of the device to which the data is imported is enabled, data can be forcibly migrated even to a device
of a different serial number or even between different models.
Normal mode Replace mode

Case A Case A
Case B Case B
Case C Case C
*1. Models without address books are excluded. In the case of a fax option model without SEND function, address books are
exported only if a fax option is connected with the device.
*2. When the [Settings/ Registration] menu is used from the Control Panel, both the setting menu information and the address book
are imported/exported. It is not possible to export/import only either of them.
Information which is not included in the data to be imported is not imported.
*3. Service mode is added to the data to be exported only when service mode COPIER > OPTION > USER > SMD-EXPT is set.
For information on items that are imported, refer to "List of Items Which Can Be Imported".
*4. If the firmware version at the time of import differs from that at the time of export, predetermined corrective processing may be
performed.
*5. If a serial number is missing, the serial numbers are judged to be mismatched.
*6. Predetermined corrective processing may be performed.
52
The following shows the procedure to turn ON replacement mode of the device to which the data is imported:
1. Set the following service mode setting value to "1":

• COPIER > OPTION > USER > RPL-IMP
NOTE:
Refer to “List of Items Which Can Be Imported” on page 204 for the target data of replacement mode.
CAUTION:
Since replacement mode is not lifted automatically, the setting value of the foregoing service mode needs to be changed
back to "0" to return to normal mode.
Import/Export Procedure from [Settings/Registration] of Remote UI

This section describes the procedure for backing up and restoring service mode setting information by using the [Import/Export]
function in the [Settings/Registration] menu of Remote UI.
CAUTION:
• The service mode setting information can be backed up and restored only from the [Settings/Registration] menu on
Remote UI, and the operation cannot be performed from the [Settings/Registration] menu on the Control Panel.
• In the case of backing up and restoring only the setting information of the [Settings/Registration] menu or the address
book, refer to the procedure described in the e-Manual.
■ Limitations
The following limitations exist when backing up and restoring the service mode settings information from the [Settings/
Registrations] menu of remote UI.
A job must not be accepted during an import/export processing.

Except for the calibration requested by the engine, a job is not allowed to be accepted during a processing. In addition, import/
export must not be performed during execution of a job.
Firmware must not be updated during an import/export processing.

Fax cannot be received while firmware is updated during a processing. In addition, import/export must not be performed also
during firmware update.
Power must not be turned off during an import/export processing.

If power discontinuity occurs during an import processing, a rollback processing is not performed, therefore the settings
imported up to that point are reflected while the rest of the settings remain as-is.
When power discontinuity occurs during an export processing, export is not executed.
■ Procedure for Export from Remote UI ([System Management Settings] Menu)

Service mode setting information can be exported from the [System Management Settings] menu by setting the following service
mode setting value to "1".
1. Enter service mode, and set the following item to "1".

• COPIER > OPTION > USER > SMD-EXPT
NOTE:
The [SMD-EXPT] setting can be configured either from the Control Panel or from the remote UI.
2. Exit service mode, start remote UI, log in as a system administrator, and then select the following item:
• [Settings/Registration] > [Import/Export] > [Export]
53
3. After confirming that [Service Mode] is displayed/selected in [Select Item to Export], enter the password and click
[Start Exporting].
Address Book
Select the check box to export the address book data.
Settings/Registration
Select this check box to import the menu option data.
Encryption password
Enter 32 or less numeric characters set when the file was exported.
4. The file download dialog box will appear. Save the file to any location.

CAUTION:
Since the screen of export function can also be accessed by the user, be sure to disable the [SMD-EXPT] setting (setting
value: 0).
■ Procedure for Import from Remote UI ([System Management Settings] Menu)

Import the service mode setting information file that was exported in the previous procedure.

NOTE:
The [SMD-EXPT] setting can be configured either from the Control Panel or from the remote UI.
54
2. Exit service mode, start remote UI, log in as a system administrator, and then select the following item:
• [Settings/Registration] > [Import/Export] > [Import]
3. Configure the import settings, and click [Start Importing].

Entering the password and clicking [Start Importing] imports the menu option data.
[Browse...] button
Click to select the file to import.
Decryption password
Enter 32 or less numeric characters set when the file was exported.
Address Book
Select the check box to import the address book data.
Settings/Registration
Select this check box to import the menu option data.
4. Click [OK] when a dialog box confirming whether you want to execute the import process is displayed.
5. When a message indicating completion of the processing appears, click [OK].
55
6. Restart this machine, enter service mode, and confirm that the setting information is reflected. This completes the
procedure for importing a setting information file.

• COPIER > OPRION > USER > SMD-EXPT
CAUTION:
Since the screen of export function can also be accessed by the user, be sure to disable the [SMD-EXPT] setting (setting
value: 0).
Procedure for Exporting/Importing Service Mode Setting Information

Service mode setting information can be backed up and restored by using service mode functions. The backup file can be saved
to a USB flash drive or a storage in the machine.
Backup/restoration to a USB flash drive

COPIER > FUNCTION >SYSTEM > EXPORT
COPIER > FUNCTION >SYSTEM > IMPORT
Backup/restoration to a storage in the machine

COPIER > FUNCTION >SYSTEM > SAVE-SM
COPIER > FUNCTION >SYSTEM > RSTR-SM
Backup/restoration to a USB flash drive Backup/restoration to a storage in the machine

Storage destination USB flash drive Storage in the machine
Number of files saved Depends on the capacity of the USB flash drive One
Duplication of the setting Possible Not possible
values for other machines
■ Procedure for Exporting to a USB Flash Drive

Use the service mode function to save the service mode setting information to a USB flash drive.
This operation can be performed both from the Control Panel and remote UI.
The following USB flash drives can be used for export/import.
• USB flash drive in FAT 16 format (storage capacity: 2 GB)
• USB flash drive in FAT 32 format (storage capacity: 32 GB)
Note that the descriptions in parenthesis in the procedure are the descriptions in the case of remote UI.
1. Connect the USB flash drive to the USB Memory Port.
2. Enter service mode, and execute the following service mode.

• COPIER > FUNCTION > SYSTEM > EXPORT
CAUTION:
Even if the service mode is executed without connecting a USB flash drive, an error is not displayed.
It looks as if the process has been completed successfully, but the file has not been exported to anywhere.
For the reason shown above, be sure to check before execution that a USB flash drive is connected.
3. The message displayed during the process will disappear. When the display has returned to the original state,
remove the USB flash drive.
4. Check that a setting information file (service.dcm) exists in the directory directly under the root of the USB flash
drive.
This completes the export of a setting information file.
■ Procedure for Import from USB Flash Drive

1. Save the setting information file (service.dcm) to be imported to directly under the root of the USB flash drive.
2. Connect the USB flash drive to the USB Memory Port.
56

• COPIER > FUNCTION > SYSTEM > IMPORT
4. The message displayed during the process will disappear. When the display has returned to the original state,
remove the USB flash drive.
5. Restart this machine, enter service mode, and confirm that the setting information is reflected.
This completes the import of a setting information file.
■ Backup Procedure to the Storage in the Machine

Use the service mode function to back up the service mode setting information to the storage in the machine.
This operation can be performed both from the Control Panel and remote UI.
The setting information that can be saved in the machine's storage is only one.

• COPIER > FUNCTION > SYSTEM > SAVE-SM
2. Backup process is complete after checking that the message displayed during the process disappears and the
display returns to the original state.
■ Procedure for Restoration from Internal Storage

Restore the service mode setting information that has been backed up to the storage in the machine in the previous procedure.

• COPIER > FUNCTION > SYSTEM > RSTR-SM
2. Restoration process is complete after checking that the message displayed during the process disappears and the
display returns to the original state.
57
Monitoring Function
Overview of System
E-RDS (Embedded RDS) is a monitoring program that runs on the host machine. When the monitoring option is enabled by
making the setting on this machine, information such as the status change of the machine, counter information, and failure
information are collected. The collected device information is sent to a remote maintenance server called UGW (Universal
Gateway Server) via Internet.
The information to be monitored is:
• Billing counter
• Parts counter
• ROM version
• Service call error log
• Jam log
• Alarm log
• Change of status (such as status of consumables)
Since the information shown above is customer information, HTTPS/ SOAP protocol is used for communication between the
UGW server and the host machine to improve security.
Customer
Remote Monitoring Server
Environment This machine
Internet
㻲㼕㼞㼑㼣㼍㼘㼘
Sales Company
DNS Server Proxy Server Administrator
■ Features
E-RDS is embedded in the network module of the device, and the front-end module of the Remote Monitoring Service is realized
without requiring hardware besides the device.
■ Main Functions
Functional cat- Sub category Description
egory
Communication Test By executing the following service mode, E-RDS communicates with Remote Mon-
Test itoring Server, retrieves schedule information, and establish communication.
COPIER > FUNCTION > INSTALL > COM-TEST
Transmission of Billing/all resources/parts/ E-RDS Periodically send billing/all resources/parts/mode-by-mode counters to the
counters mode-by-mode counters Remote Monitoring Server.
Transmission of Service call/alarm/jam log Each time a service call, alarm, or jam log occurs, the error log is sent to the Remote
event logs Monitoring Server. Having alarm log or not is different by a model.
Data transmis- ROM version / Device configu- E-RDS periodically sends the firmware information of the device to Remote Moni-
sion ration toring Server. E-RDS sends the device configuration information only when there is
any change in the configuration.
E-RDS Debug information Debug information of E-RDS are stored in E-RDS, and they are sent to Remote
Monitoring Server only when they exceed a specific size.
Repair request E-RDS sends error information (image failure, jams or others) according to the in-
struction of the user.
Debug log transmission When E-RDS catches the debug log transmission of a message designation than
Remote Monitoring Server, send data such as device Debug logs and DCON logs to
the Remote Monitoring Server.
58
Functional cat- Sub category Description

egory
Operation in- Operation check E-RDS contacts Remote Monitoring Server to check if there is processing to be exe-
struction cuted next, and receives the following instructions if any.
• Linkage with CDS
• Debug log transmission
Servicing Notes
• After clearing the Main Controller PCB, initialization of the E-RDS setting (ERDS-DAT) and a communication test (COM-
TEST) need to be performed. If this work is omitted, an error may occur when counters are sent to UGW.
After replacing the Main Controller PCB, all the settings need to be reconfigured.
• Do not change the values of the following service modes unless otherwise instructed.
If they are changed, a communication error will occur with UGW.
• Port number of UGW
[COPIER] > [FUNCTION] > [INSTALL] > [RGW-PORT]
Default: 443
• If the e-Maintenance/imageWARE Remote contract of the device becomes invalid, be sure to turn OFF the E-RDS setting
(E-RDS: 0).
• When the E-RDS function is enabled, a communication test can be performed from [Check Counter] of the Control Panel of
the host machine. *1
When conducting a communication test from [Check Counter], pay attention to the following points:
• During a communication test, do not take any actions such as pressing a key. Actions are not accepted until the
communication test is completed (actions are ignored).
• When a communication test is being conducted from service mode or from [Check Counter], do not conduct a
communication test from the other. This operation is not guaranteed.
Setting Procedure
■ Preparation
Since this function communicates with the Remote Monitoring server, it is necessary to connect to the external network.
Check the following items, and make the settings if not yet set.
• IP address settings
• DNS server settings
• Proxy server settings*2
• Installation of CA certificate (arbitrary *3 )
CAUTION:
• Obtain the information on the network environment from the system administrator of the user.
• When having changed the network settings, turn OF and then ON the main power of the machine.
■ Procedure for Setting E-RDS

1. In the following service mode, select the following service mode to initialize the E-RDS setting values:
• COPIER > FUNCTION > CLEAR > ERDS-DAT
NOTE:
This operation initializes the E-RDS settings to factory setting values.
For the setting values to be initialized, see the section of“Setting values and data to be initialized” on page 60 .
*1. The user can perform a communication test or browse the result of communication test.
If the communication results in failure, an error code (hexadecimal number, 8 digit) is displayed on the Control Panel.
*2. If authentication is necessary, make the settings of the authentication information as well.
*3. When using a certificate other than those pre-installed in the device
59
2. Enable the E-RDS function in the following service mode, and perform a communication test.
1. Select the following item:
• COPIER > FUNCTION > INSTALL > ERDS
2. Enter [1] from the keyboard, and press [Apply].
CAUTION:
The following settings i.e. RGW-PORT in Service mode must not be change unless there are specific instructions to do so.
Changing these values will cause error in communication with Remote Monitoring Server.
When the E-RDS function is enabled, the function to communicate with Remote Monitoring Server is enabled.
3. Select [COM-TEST] and then touch [Yes].

If the communication is successful, "OK" is displayed. If "NG" is displayed, check the network settings and Remote Monitoring
Server address (URL).
CAUTION:
The communication results with Remote Monitoring Server can be distinguished by referring to the COM-LOG. By
performing the communication test with Remote Monitoring Server, E-RDS acquires schedule information and starts
monitoring and meter reads operation.
Maintenance
■ Initializing E-RDS settings
It is possible to clear the FLASH data of E-RDS and change the E-RDS setting back to the default value.
● Initialization procedure
Follow the procedure shown below to initialize E-RDS.
1. Enter service mode as a system administrator user.
2. Select the following service mode, and press [OK] to execute.

• COPIER > Function > CLEAR > ERDS-DAT
● Setting values and data to be initialized

The following E-RDS settings, internal data, and Alarm filtering information are initialized.
• COPIER > FUNCTION > INSTALL > ERDS
• COPIER > FUNCTION > INSTALL > RGW-PORT
• COPIER > FUNCTION > INSTALL > COM-LOG
CAUTION:
If a certificate other than the CA certificate at the time of shipment has been installed, initializing the E-RDS setting will not
change the settings back to those at the time of shipment. To change the certificate back to the CA certificate at the time
of shipment, delete the certificate (install the CA certificate at the time of shipment) after initializing the E-RDS settings.
■ Report Output of Communication Error Log (COM-LOG)

A report of communication error log information on five affairs can be output.
● Report output procedure

1. Select the following service mode, and press [Yes].
• COPIER > FUNCTION > MISC-P > ERDS-LOG
60
12/09 2015 10:14AM

****************************
*** E-RDS-COM-LOG***
****************************
No.01 DATE 12/09 2015 TIME 03:21 AM CODE 05000003
Information SUSPEND: Communication test is not performed.
Information SUSPEND: mode changed.
Information SUSPEND: mode changed.
Output sample
Error Message List

Error information displayed on the communication error log detail screen is shown below.
(The "server" described here means Remote Monitoring Server.)
Code Character strings Cause Remedy

0000 SUSPEND: mode changed. Operation mode mismatch Execute initialization of the E-RDS settings
0000 (ERDS-DAT).
0500 SUSPEND: Communication test E-RDS was enabled, but the main power of Perform and complete a communication test
0003 is not performed. the device was turned OFF and then ON (COM-TEST).
without performing a communication test.
0xxx 0003 Server schedule is not exist The schedule does not exist. Perform and complete a communication test
(COM-TEST).
0xxx 0003 Communication test is not per- Communication test has not been comple- Perform and complete a communication test
formed ted. (COM-TEST).
84xx 0003 E-RDS switch is setted OFF E-RDS is not enabled. Set the value of the E-RDS setting (E-RDS)
to 1, and perform a communication test
(COM-TEST).
8600 Event Registration is Failed Processing in the device (event processing) Turn OFF and then ON the power of the de-
0002 failed. vice. If the error occurs again after turning
8600 OFF and then ON the power, replace the
0003 system software of the device (version up-
8600 grade).
0101
8600
0201
8600
0305
8600
0306
8600
0401
8600
0403
8600
0414
8600
0415
8700 SRAM version unmatch! An invalid value has been entered at the Turn OFF and then ON the power of the de-
0306 beginning of the NVMEM area of E-RDS vice.
(nonvolatile memory area).
8700 SRAM AeRDS version unmatch! An invalid value has been entered at the Turn OFF and then ON the power of the de-
0306 beginning of the NVMEM area of E-RDS vice.
(nonvolatile memory area).
61

8xxx 0004 Operation is not supported The user tried to execute a method which is Collect Debug log and contact the Support
not supported by E-RDS. Dept. of the sales company.
8xxx 0101 Server response error ( NULL ) Remote Monitoring Server reply error: Pro- Perform and complete a communication test
cessing of the Remote Monitoring Server (COM-TEST).
error code failed.
8xxx 0201 Server schedule is invalid The schedule specified by Remote Moni- Report the detailed information at the time of
8xxx 0202 toring Server is invalid. occurrence of the error to the Support Dept.
8xxx 0203 Perform a remedy on the Remote Monitoring
8xxx 0204 Server side, and then perform a communi-
8xxx 0206 cation test again.
8xxx 0207 Internal Schedule is broken The internal schedule of E-RDS is invalid. Perform and complete a communication test
8xxx 0208 (COM-TEST).
8xxx 0221 Server specified list is too big The information the Remote Monitoring There is a problem with the alarm filter set for
Server instructed to send for the alert code/ Remote Monitoring Server. Contact the Sup-
alarm code filter function is invalid. port Dept. of the sales company.
8xxx 0222 Server specified list is wrong The information the Remote Monitoring There is a problem with the alarm filter set for
Server instructed to send for the alert code/ Remote Monitoring Server. Contact the Sup-
alarm code filter function is invalid. port Dept. of the sales company.
8xxx 0304 Device is busy, try later A semaphore consumption error occurred Wait for a while and then perform a commu-
during a communication test. nication test again.
8xxx 0709 Tracking ID is not match When the firmware is updated, the tracking Collect Debug log and send it to the Support
ID in the reply of Updater differs from that Dept. of the sales company.
specified by Remote Monitoring Server.
8xxx 2000 Unknown error Other communication errors Perform and complete a communication test
(COM-TEST).
8xxx 2003 Network is not ready, try later After the main power of the device is turned Check the connection status of the network.
OFF and then ON, a communication test Perform a communication test (COM-TEST)
was performed with the network not ready. 60 seconds after turning ON the power of the
device.
8xxx 2004 Server response error ([hexadec- Remote Monitoring Server reply error: Wait for a while and then try again. Check the
imal]) [detailed error information Communication to Remote Monitoring error code (in hex notation) and the details of
on the server side] Server has succeeded, but an error occur- the error (detailed error information on the
red and Remote Monitoring Server returned server side) from Remote Monitoring Server
an error. displayed after the message.
8xxx 200A Server connection error Remote Monitoring Server connection er- • Check the connection status of the net-
ror: work.
• TCP/IP communication failed. • If proxy is used, configure the proxy set-
• The IP address of the device has not tings and check the status of the proxy
been set. server.
8xxx 200B Server address resolution error Remote Monitoring Server address resolu- • Check that Internet connection is avail-
tion error able in the environment.
8xxx 2014 Proxy connection error The address is invalid and connection to the Check the address/port of the proxy server,
proxy server fails. and configure the settings again.
8xxx 2015 Proxy address resolution error Proxy address name resolution error • Check the host name and the DNS set-
tings of the proxy server.
• Set the proxy server using the IP ad-
dress.
8xxx 201E Proxy authentication error Proxy authentication error Check the user name and password for log-
ging in to the proxy, and configure the set-
tings again.
8xxx 2028 Server certificate error • The root certificate for the server has • Install the latest device system software
not been registered on the device. (upgrade the version).
• The user has used another certificate • Set the correct date and time on the de-
and the correct certificate file has not vice.
been registered. • Execute CLEAR > CA-KEY, and turn
• The date and time of the device is cor- OFF and then ON the power of the de-
rect. vice (automatic installation of the CA
certificate at the time of shipment).
62

8xxx 2046 Server certificate expired • The root certificate registered on the Set the correct date and time on the device.
device has expired. If the date and time set on the device is cor-
• The root certificate registered by the rect, upgrade the version to the latest sys-
user at first is used and the correct cer- tem.
tificate has not been registered.
• The date of the device is outside the
validity period.
8xxx 2047 Server response time out Remote Monitoring Server reply time-out If this occurs during a communication test,
wait for a while and then perform a commu-
nication test (COM-TEST) again.
8xxx 2058 Unknown error SOAP Client failed to obtain SOAPRes- Perform and complete a communication test
ponse. It may be caused by a problem on (COM-TEST).
the server side or a temporary problem in
network load, etc.
8xxx 2063 SOAP Fault SOAP error (SOAP Fault) Check that the value of the port number of
Remote Monitoring Server (RGW- PORT) is
443.
xxxx xxxx Device internal error Device internal error Turn OFF and then ON the power of the de-
vice. Or, replace the system software of the
device (version upgrade).
xxxx xxxx SUSPEND: Initialize Failure! Internal error at startup of E-RDS Turn OFF and then ON the power of the de-
vice.
63
Security Functions
A technical description on the security-related functions implemented in this equipment and the works to be performed for servicing
are shown below.
Security Policy Function

What is security policy function?
The security policy function is a function for collectively configuring the security-related settings on devices located at various
places.
If the user has security policies such as information security basic policies and security standards, the settings can be collectively
configured/managed in accordance with the security policies.
DCM
Plug-in
Data
Security policy settings
Security policy settings
Perform either of the following works to configure the security policies on this equipment.
• Using iW EMC DCM Plug-in, distribute the security policy settings created by an iR ADVANCE third generation device.
• Import the DCM file exported from a device of the same series where the security policy settings have already been enabled.
Export/import from remote UI

DCM Obtain/distribute by executing
Plug-in a DCM Plug-in task
Data
DCM files
Data
DCM file
iR ADVANCE
third generation
Device of this series
with the security policy
This equipment with the security policy
settings configured
settings configured
NOTE:
Security policy settings can be configured on devices of this series only by distributing the settings using iW EMC DCM Plug-in.
A DCM file imported from a device of this series where the security policy settings have been configured can be used to configure
the settings, but the original device where the settings have been configured can be created only by using iW EMC DCM Plug-in.
In iR ADVANCE series, the security policy function is implemented only in the third generation devices.
■ Security Administrator
● Differences between Security Administrator and System Manager
In the security policy setting function, there is an administrator called a "security administrator" in addition to the conventional
"system manager".
64
The system manager can operate/set all the items in the [Settings/Registration] menu of the device.
However, if the security policy has been set by the security administrator described later, even the system manager cannot perform
operation or change the settings against the security policy.
The security administrator is an administrator who creates, applies, edits, backs up, and restores the security policy.
The security administrator is a system manager and is a user who knows the password for the security policy settings.
Account [Settings/Registration] menu Policy-related

Add/ Settings Settings Initialize Initialize Intro- Browse Back up/ Disable
delete (Adminis- (Other (User (Service duce/ restore the re-
trator set- than the mode) mode) change strictions
tings) adminis-
trator set-
tings)
Security administrator *1 *1 -
System manager *1 *1 - - - -
End user - - *1 - - - - - -
Service technician - - - - - -
● Security Administrator Password

The security administrator password is a password that is set to protect the configured security policy. The password setting is
not mandatory.
Behavior when the security administrator password has been set

If the security administrator password has been set on this equipment, the security administrator password is required when
[Initialize All Data/Settings] is executed. This is intended to prevent the device from being initialized without discretion and
the configured security policy from being disabled.
NOTE:
Even if the security administrator password has not been set, as long as the security policy has been configured, [Management
Settings] > [Data Management] > [Initialize Menu] is grayed out and cannot be used.
Importing the security administrator password

If a security policy setting file of iR ADVANCE series where the security administrator password has been set is imported
via iW EMC DCM Plug-in, the security administrator password is not reflected.
In the case of importing the file via iW EMC DCM Plug-in, it is necessary to execute [Create Task to Change Security Policy
Password] and distribute the security administrator password to set the security administrator password.
Setting information and

the security administrator password
Data
Export
DCM
DCMfile
Model of the same series This equipment
Setting information
Distribute the setting information
DCM
Plug-in
Administrator
DCM password
Distribute the administrator password
This equipment
Initializing the security administrator password

In case the user has forgotten the security administrator password, there is a service mode setting for initializing the password.
Execute the service mode shown below to initialize the security administrator password set on this equipment.
Service mode > COPIER > Function > CLEAR > PLPW-CLR
*1. Restrained by the policy
65
■ Screen Displayed When Security Policy Is Applied

If the security policy is applied, the message shown below appears when you access the [Settings/Registration] screen.
Example of the remote UI screen
Some settings are in read-only mode

because the security settings are enabled.
Only the current settings can be selected.
Some settings are in
read-only mode
because the security
settings are enabled
Example of the Control Panel (Touch Panel) screen
If the security administrator password has been set, the security administrator password is required when [Initialize All Data/
Settings] is executed.
En t e r Se c u ri t y Ad m i n i s t ra to r Pa s s wo rd
q w e r t y u i o p -
Security Adm. Password a s d f g h j k l
<Apply> @ z x c v b n m , . /
Entry Mode: A
Symbol a 1/# Space
Apply
Security administrator password entry screen
■ Checking the Configured Settings

The policy settings that have been configured can be checked on the remote UI screen shown below.
1. Start remote UI as a user having the administrator privileges.
66
2. Display the screen shown below.

• [Settings/Registration] > [Management Settings] > [Security Settings] > [Confirm Security Policy]
Screen example
NOTE:
On the [Confirm Security Policy] screen, all the settings related to security policies are displayed regardless of the model.
Therefore, policy settings related to functions that are not implemented in the model are also displayed.
For example, the models of this series do not have the SMB server function, but [Restrict SMB Port] is displayed.
■ Export/Import of Setting Information

For the procedure for exporting/importing setting information, refer to the User's Guide of this equipment or the User's Guide of
iW EMC DCM Plug-in.
67
4 Periodical Service
Periodically Replaced Parts................ 69
Consumable Parts...............................70
Periodical Services..............................71
4. Periodical Service
Periodically Replaced Parts

This machine does not have any periodically replaced parts.
69
Consumable Parts
This machine does not have any consumable parts.
70
Periodical Services
This machine does not require any periodical service.
71
5 Parts Replacement
and Cleaning
List of Parts......................................... 73
External Cover System....................... 81
Controller System................................97
Laser Exposure System.................... 113
Image Formation System.................. 115
Fixing System....................................116
Pickup Feed Delivery System........... 119
5. Parts Replacement and Cleaning
List of Parts
Major Units
■ External Cover
<LBP1238 II/1238P II>
[1]
[2]
[4]
[3]
[5]
[6]
[7]
No. Name
[1] Upper Cover
[2] Output Tray
[3] Front Cover
[4] Left Cover
[5] Left Rear Cover
[6] Rear Cover
[7] Right Cover
<1238Pr II>
73
[1]
[2]
[4]
[3]
[5]
[6]
[7]
No. Name
[1] Upper Cover
[2] Output Tray
[3] Front Cover
[4] Left Cover
[5] Left Rear Cover
[6] Rear Cover
[7] Right Cover
■ Host Machine
<LBP1238 II/1238P II>
74
[2]
[1] [3]
[4]
No. Name
[1] Control Panel Unit
[2] Fixing Assembly
[3] Laser Scanner Unit
[4] Registration Unit
<1238Pr II>
[2]
[3]
[1]
[4]
No. Name
[1] Control Panel Unit
[2] Fixing Assembly
[3] Laser Scanner Unit
[4] Registration Unit
CAUTION:
Do not disassemble the Main Drive Assembly as it cannot be rebuilt after the disassembly.
75
Layout Drawing of Electrical Components

■ Motor/Fan
M1
M2
FM1
No. Name
M1 Main Motor
M2 Laser Scanner Motor
FM1 Main Fan
■ Heater/Etc.
H1
[1]
TP1
TH1 [2]
[3]
[4]
[5]
No. Name
H1 Fixing Heater
TH1 Thermistor
TP1 Thermo switch
[1] Transfer Roller
[2] Multi-purpose Tray Pickup Roller
[3] Multi-purpose Tray Separation Pad
[4] Cassette Separation Roller Unit
[5] Cassette Pickup Roller Unit
76
■ Switch/Clutch/Solenoid
SL3
SW1
CL1
SL2
SL1
SW101
No. Name
CL1 Duplex Re-pickup Clutch
SL1 Cassette Pickup Solenoid
SL2 Multi-purpose Tray Pickup Solenoid
SL3 Duplex Reverse Solenoid
SW1 Power Switch
SW101 Front Cover Switch
■ Sensor
PS4
PS21
PS13 PS20
PS2
PS3
PS1
No. Name
PS1 Cassette Paper Sensor
PS2 TOP Sensor
PS3 Multi-purpose Tray Paper Sensor
PS4 Delivery Tray Full Sensor
PS13 Fixing Delivery Sensor
PS20 Paper Width Sensor
PS21 Duplex Feed Sensor
■ PCB
<LBP1238 II/1238P II>
77
UN16
LCD
UN17
UN18
UN15
UN9
UN2
UN1
UN12 UN3
UN22
UN11
UN19
No. Name
UN1 Power Switch PCB
UN2 Relay PCB
UN3 Laser Scanner Driver PCB
UN9 DC Controller PCB
UN11 Low Voltage Power Supply Unit
UN12 Main Controller PCB
UN15 USB PCB
UN16 Touch Panel
UN17 Control Panel PCB
UN18 Control Panel LED PCB
UN19 Wireless LAN PCB
LCD LCD
<1238Pr II>
78
LCD
UN17
UN9
UN2
UN1
UN12 UN3
UN22
UN11
UN19
No. Name
UN1 Power Switch PCB
UN2 Relay PCB
UN3 Laser Scanner Driver PCB
UN9 DC Controller PCB
UN11 Low Voltage Power Supply Unit
UN12 Main Controller PCB
UN17 Control Panel PCB
UN19 Wireless LAN PCB
LCD LCD
UN10
UN28
UN6
UN7
UN5
UN4
79
No. Name
UN4 Multi-purpose Tray Paper Sensor PCB
UN5 Cassette Paper Sensor PCB
UN6 Paper Width/ Duplex Feed Sensor PCB
UN7 TOP Sensor PCB
UN10 Delivery Tray Full Sensor PCB
UN28 Fixing Delivery Sensor PCB
80
External Cover System
Removing the Cartridge

■ Procedure
CAUTION:
When handling the cartridge, be sure to follow the CAUTION shown below.
• When removing the cartridge, be sure to block light to the Photosensitive Drum. Cover the removed drum with 5 or
more sheets of paper to block light.
1.
<LBP1238 II/1238P II>
<1238Pr II>
2.
81
Removing the Right Cover

■ Preparation
1. “Removing the Cartridge” on page 81
■ Procedure
NOTE:
This procedure is described using a touch panel model.
The work procedure is the same for 5 line panel models, so follow the contents of this procedure to work.
1.
100 mm
CAUTION:
When removing the cover, moving the product 50 mm or more while the cassette is pulled out will disturb the balance of
the product and may cause it to fall down; therefore, do not completely pull out the cassette.
50 mm
82
2.
CAUTION:
If it is moved too much when removing the Cover, pressure will be applied to the Cassette Rear Cover and the cover may
be damaged.
50 mm
3.
83
4.
NOTE:
The positions and removal order of the hook [1], protrusions [2] and claws[3] of the Right Cover are shown below.
[3]
[1]
[2] [2] [2]
3x
5.
84
6.
CAUTION:
Shift the host machine back to the center of the working table to prevent it from falling down.
NOTE:
When installing the Right Cover, be sure to push in the Cartridge Door Button if it is not installed properly.
Removing the Left Cover

■ Preparation
■ Procedure
NOTE:
This procedure is described using a touch panel model.
The work procedure is the same for 5 line panel models, so follow the contents of this procedure to work.
85
1.
2.
1x
3.
100 mm
86
CAUTION:
When removing the cover, moving the product 70 mm or more while the cassette is pulled out will disturb the balance of
the product and may cause it to fall down; therefore, do not completely pull out the cassette.
70 mm
4.
CAUTION:
If it is moved too much, pressure will be applied to the Cassette Rear Cover and the cover may be damaged.
70 mm
87
5.
6.
NOTE:
The positions and removal order of the protrusions [1] and claws[2] of the Left Cover are shown below.
[2]
[1] [1]
2x
88
7.
CAUTION:
The positions and removal order of the protrusions [1] and claws[2] of the Left Cover are shown below.
Removing the Left Rear Cover

■ Preparation
2. “Removing the Left Cover” on page 85
■ Procedure
1.
1x
89
Removing the Front Cover

■ Preparation
1. Remove the cassette.
■ Procedure
1.
2.
3.
2x
90
4.
5.
Removing the Rear Cover

■ Preparation
3. “Removing the Left Rear Cover” on page 89
4. “Removing the Right Cover” on page 82
■ Procedure
1.
91
2.
3.
2x
4.
3 1
Removing the Upper Cover + Output Tray(5 Line Panel Model)

5 Line Panel Model only <1238Pr II>
■ Preparation
92
5. “Removing the Control Panel Unit ” on page 97
■ Procedure
1.
1x
2x
2.
3x
3.
93
4.
3x
Removing the Upper Cover + Output Tray(Touch Panel Model)

Touch Panel Model only <LBP1238II/1238P II>
■ Preparation
5. “Removing the Control Panel Unit” on page 98
6. “Removing the USB Unit” on page 102
■ Procedure
1.
1x
94
2.
3x
1x
3.
3x
4.
1x
2x
95
5.
3x
6.
7.
3x
96
Controller System
Removing the Control Panel Unit

■ Preparation
■ Procedure
1.
1x
1x
2.
1x
3.
1x
97
4.
2x
Removing the Control Panel Unit

■ Procedure
1.
1x
2.
1x 1x
98
3.
2x
4.
5.
2x
1x
99
6.
7.
8.
2x 1x
2x
100
9.
2x
10.
3x
11. Actions after replacement: “After Replacing the Control Panel” on page 127
Removing the Wireless LAN PCB

■ Preparation
■ Procedure
1.
1x
1x
NOTE:
When installing, turn over the gloss surface of the Flat Cable to the front side facing upward.
101
Removing the Wireless LAN Unit

■ Preparation
■ Procedure
1.
1x
2x
NOTE:
When installing, turn over the gloss surface of the Flat Cable to the front side facing upward.
Removing the USB Unit

■ Procedure
1.
1x
102
2.
1x 1x
3.
1x 1x
1x
Removing the USB PCB

■ Preparation
■ Procedure
1.
2x
103
Removing the Main Fan

■ Preparation
■ Procedure
1.
1x
1x
2.
1x
NOTE:
When installing, install to 2 hooks at the lower side.
104
Removing the Main Controller PCB

■ Preparation
CAUTION:
Make sure to perform“Before Replacing the Main Controller PCB” on page 127before replacing the Main Controller PCB.
3. “Removing the Wireless LAN Unit” on page 102
■ Procedure
1.
<LBP1238II/1238P II>
7x J918
J902
J927
J920
J926
J907 J908 J904
J906
J905
J920 J911 J909 J912
<1238Pr II>
5x
J902
J914
J920
J907 J908 J904

J906
J905
J920 J911 J909 J912
105
2.
1x
1x
3.
5x
4. Actions after replacement: “After Replacing the Main Controller PCB” on page 127
Removing the Main Controller Unit

■ Preparation
■ Procedure
1.
106
<LBP1238II/1238P II>
7x J918
J902
J927
J920
J926
J907 J908 J904
J906
J905
J920 J911 J909 J912
<1238Pr II>
5x
J902
J914
J920
J907 J908 J904

J906
J905
J920 J911 J909 J912
2.
4x
Removing the DC Controller PCB Cover

■ Preparation
4. “Removing the Main Controller Unit” on page 106
■ Procedure
107
1.
3x
4x
Remove the DC Controller PCB

■ Preparation
5. “Removing the DC Controller PCB Cover” on page 107
■ Procedure
1.
10x
2x
Removing the High Voltage Power Supply PCB

■ Preparation
108
■ Procedure
1.
1x
1x
2.
1x
2x
1x
2x
CAUTION:
When installing, make sure that the groove [A] of High Voltage Power Supply PCB and Contact Spring are in contact.
[A]
109
Removing the Low Voltage Power Supply Unit

■ Preparation
5. “Removing the Rear Cover” on page 91
8. “Removing the Main Fan” on page 104
■ Procedure
1.
1x
1x
1x
2.
2x 1x
1x
110
3.
3x 1x
4.
2x
Removing the Relay PCB

■ Preparation
2. “Removing the Front Cover” on page 90
6. “Removing the Control Panel Unit” on page 98 (touch panel model)
7. “Removing the Control Panel Unit ” on page 97(5 line panel model)
9. “Removing the Upper Cover + Output Tray(Touch Panel Model)” on page 94( touch panel model)
10. “Removing the Upper Cover + Output Tray(5 Line Panel Model)” on page 92(5 line panel model)
111
■ Procedure
1.
9x
1x
4x
1x
112
Laser Exposure System
Removing the Laser Scanner Unit

■ Preparation
5. “Removing the Control Panel Unit” on page 98 (touch panel model)
7. “Removing the Upper Cover + Output Tray(Touch Panel Model)” on page 94 (touch panel model)
8. “Removing the Upper Cover + Output Tray(5 Line Panel Model)” on page 92(5 line panel model)
■ Procedure
1.
2x
4x
NOTE:
When installing, insert the bosses into the positioning holes, and check that the Laser Unit is correctly positioned.
113
NOTE:
When installing it, tighten the screws in the order of numbers in the illustration.
4x
114
Image Formation System
Removing the Transfer Roller

■ Preparation
■ Procedure
CAUTION:
Do not touch the surface of the roller with bare hands, as doing so will attach skin oil on it and decrease feedability.
1.
2x
2.
NOTE:
Procedure for Installing the Transfer Roller. Be sure to fit the boss of the bushing to the spring.
115
Fixing System
Removing the Fixing Assembly

■ Preparation
5. “Removing the Rear Cover” on page 91
■ Procedure
CAUTION:
Since the Fixing Assembly is hot immediately after the power is turned OFF, give it time to cool down before removing it.
1.
2.
2x
1x 1x
116
3.
4x
4.
CAUTION:
Points to Note when Installing the Link Arm.
Be sure to check that the Link Arm is installed properly, otherwise the Cartridge Cover cannot be closed.
117
Removing the Fixing Motor

■ Preparation
■ Procedure
1.
1x
4x
NOTE:
When installing it, tighten the screws in the order of numbers in the illustration.
4x
118
Pickup Feed Delivery System
Removing the Cassette Pickup Roller Unit.

■ Preparation
■ Procedure
CAUTION:
1.
1x
Removing the Cassette Separation Roller Unit

■ Preparation
119
■ Procedure
CAUTION:
1.
1x
Removing the Multi-purpose Tray Pickup Roller Unit

■ Preparation
■ Procedure
CAUTION:
1.
2x
Removing the MP Tray Separation Pad

■ Preparation
120
3. “Removing the Multi-purpose Tray Pickup Roller Unit” on page 120
■ Procedure
CAUTION:
1.
2.
1x
3.
121
CAUTION:
Points to Note at Installation
• When installing it, be sure that the grooves on the left and right and the spring are fitted correctly.
• Be sure to slide the MP Tray Roller Holder until it clicks.
1x
Removing the Registration Unit

■ Preparation
3. “Removing the Front Cover” on page 90
122
■ Procedure
CAUTION:
Do not touch the Gear Unit of the Registration Unit.
Grease is applied on the Gear Unit. If you have accidentally touched grease, wipe with lint-free paper so as not to
smear other parts with your greasy hand.
1.
2.
1x
123
3.
4.
5.
2x
6.
124
7.
CAUTION:
Points to Note when Installing the Link Arm.
Be sure to check that the Link Arm is installed properly, otherwise the Cartridge Cover cannot be closed.
125
6 Adjustment
Actions at Parts Replacement...........127
6. Adjustment
Actions at Parts Replacement
NOTE:
After replacing the Main Controller PCB or DC Controller PCB, upgrade the firmware as necessary. When upgrading the firmware,
it has to be executed before restoring the data or entering the value of the service mode.
After Replacing the Control Panel

1. Execute the following service modes and adjust the coordinate position of the Touch Panel.
• COPIER > ADJUST > PANEL > TOUCHCHK
2. Check that the value of the following service mode is [1].

• COPIER > ADJUST > PANEL > TOUCH-R
CAUTION:
If the value has not changed to [1], perform the procedure from step 1 again.
Before Replacing the Main Controller PCB

The following setting values are recorded in the Main Controller PCB. When the Main Controller PCB is replaced, these setting
values are all returned to the default unless they are restored.
• User setting values
• Service mode setting values
These setting values can be restored by performing backup by any of the following methods:
Refer to the Backup List for the details of items that are backed up. “Backup Data List” on page 201
1. Enter the service mode shown below, and change the setting value to [1].
NOTE:
The setting [SMD-EXPT] can be configured either from the Control Panel or remote UI.
2. These setting values can be restored by performing backup by any of the following methods:
• COPIER > FUNCTION > SYSTEM > EXPORT
• Menu > Management Settings > Data Management > Import/Export > Export
• RUI > Settings/Registration > Management Settings > Data Management > Import/Export > Export
CAUTION:
• Perform backup immediately before replacing the Main Controller PCB.
• When the Main Controller PCB is replaced, the user data, service data, and logs are initialized and the system manager
ID and password are changed back to the default values (ID: 7654321 / PWD: 7654321).
After Replacing the Main Controller PCB
CAUTION:
The language displayed changes to English immediately after the replacement of the Main Controller PCB. Be sure to
perform the following steps 1 to 5 in order to reflect the language of the country and the country-specific settings that had
been configured before the replacement of the Main Controller PCB.
1. Turn ON the power of the host machine.
127
6. Adjustment
2. Enter service mode.

A Setup Guide screen (in English) for setting the time and date will appear. Forcibly open the service mode screen.
3. Location information setting

[Setting value]
1: Japan, 2: North America, 3: Korea, 4: China, 5: Taiwan, 6: Europe, 7: Asia, 8: Oceania, 9: Brazil, 10: Latin America
• COPIER > OPTION > BODY > LOCALE
4. Paper size configuration setting

[Setting value]
1: AB configuration, 2: Inch configuration, 3: A configuration, 4: AB/Inch configuration
• COPIER > OPTION > BODY > SIZE-LC
5. Clear the setting information

• COPIER > FUNCTION > CLEAR > ALL
■ Executing Initial Adjustment

1. To set the wireless LAN function, enter the service mode shown below and change the setting value to [1]. (In the
case of the host machine having the wireless LAN function)
• COPIER > OPTION > ACC > WLAN
2. Setup Guide will be activated by turning OFF and then ON the power of the host machine. Configure the settings
according to the instruction on the screen.
3. In the following service mode, adjust the Touch Panel.

• COPIER > ADJUST > PANEL > TOUCHCHK
■ Migrating the User Data and Service Mode Setting Information

1. Enter service mode, and set the following item to [1].
NOTE:
2. Restore the data in the same way as that of backup.

Refer to the Backup List for the details of items that are restored. “Backup Data List” on page 201
• COPIER > FUNCTION > SYSTEM > IMPORT
• Menu > Management Settings > Data Management > Import/Export > Import
• RUI > Settings/Registration > Management Settings > Data Management > Import/Export > Import
CAUTION:
Be sure to restore the data after replacing the Main Controller PCB.
3. Enter service mode, and set the following item to [0].

NOTE:
128
6. Adjustment
■ Reinstalling the Drivers (Only When the MFNP Port Is Used)
NOTE:
• In the case of setting the print port in a TCP/IP environment, the drivers do not need to be reinstalled. Refer to "Setting Up
the Network Environment" in the User's Guide, and set up the network environment again.
• The print port being used is shown in Control Panel > Hardware and Sound > Devices and Printers > "Printer Properties" of
the printer used.
1. Uninstall the following drivers on the user's PC.

• Printer driver
• Fax driver
• Scanner driver
• MF Scan Utility
2. Refer to the following items in Getting Started and install the drivers that were uninstalled.
• In case of network connection: "To connect via wired LAN"
• In case of USB connection: "To connect via USB"
NOTE:
When the MFNP port is used, the MAC address information changes after replacement of the Main Controller PCB. Therefore,
when the PC and the machine are connected by the network, the PC will not be able to recognize the machine on the network.
When the PC and the machine are connected by USB, the PC will not be able to recognize the machine if the USB ID is changed.
That is why the drivers need to be reinstalled.
129
7 Troubleshooting
Test Print...........................................131
Cartridge Log Report.........................137
Troubleshooting Items.......................139
Debug Log.........................................141
7. Troubleshooting
Test Print
Engine Test Print

This machine has an engine test print function to check whether the printer engine is operating normally.
NOTE:
The engine test print can be performed by using only the DC Controller. Therefore it can be output even when the Main Controller
is failed.
There are two types of engine test print: 1-sided print and 2-sided print.
1. Load A4/LTR paper in the cassette.
2. While the machine is in the standby mode, open and close the Cartridge Door for the predetermined number of times
in a row.
• In case of 1-sided print
4 times
• In case of 2-sided print
5 times or more
3. An engine test print is executed, and the test pattern as shown below is printed on one side or both sides of a sheet
of paper.
Controller test print

The following test print types are available with this machine, and you can check for failure of an image with a circle 'Yes' described
in the image check items in the table below. When no failure is found in the test print in normal output mode, it can be caused in
PDL input or Reader.
The image of the test print is generated by the Main Controller PCB.
PG-TYPE TYPE Pattern Image check items

Grada- Fog- Trans- Black White Uneven Uneven Right Straigh Magni-
tion ging fer fail- line line pitch density angle t lines fication
ure ration
0 Grid Pattern Yes Yes Yes
1 Halftone Pattern Yes Yes Yes Yes Yes
2 Black Pattern Yes Yes Yes Yes
3 White Pattern Yes Yes
4 Gradation 17 Pattern Yes Yes Yes Yes Yes
5 Thin Horizontal Line Yes Yes
Pattern
6 (For R&D use)
7 (For R&D use)
131
7. Troubleshooting
Follow the procedure shown below to output the test print.
1. Select the following service mode.

TESTMODE > PRINT > PG-TYPE
2. Enter the PG number using the numeric keypad, and press the [Apply] key.
NOTE:
If necessary, change the settings for test print in the following service mode.
If the settings are not changed, a test print will be executed with the initial values of service mode settings.
• Setting of the number of output sheets:
TESTMODE > PRINT > COUNT
• Setting of 1-sided/2-sided printing:
TESTMODE > PRINT > PHASE
• Setting of the image formation method:
TESTMODE > PRINT > MODE
• Setting of the image correction table:
TESTMODE > PRINT > THRU
• Adjustment of test print density:
TESTMODE > PRINT > DENS
• Setting of toner thinning process:
TESTMODE > PRINT > MABK
• Setting of the paper source used when outputting a test print:
TESTMODE > PRINT > FEED
3. Execute the following service mode to output a test print.

TESTMODE > PRINT > START
■ How to use the test print

● Grid Pattern (TYPE = 0)
Check item Checking method Assumed cause

Right Angle/ Check that lines in horizontal/vertical scanning directions are Failure of feed system
Straight Lines paralleled to the paper. Failure of Laser Scanner Unit
Check that these lines are at right angle to one another.
Magnification Ra- Check that the grid is printed at 9.99 mm intervals. (Check the Failure of roller’s feed system
tion image on the second side at duplex printing.) Failure of Photosensitive Drum
Failure of Laser Scanner Unit
132
7. Troubleshooting
● Halftone Pattern (TYPE = 1)

Transfer failure Check the evenness of density. Failure of transfer system
Failure of Transfer Roller
Black line Check that no black line appears on the image. Failure of developing system
Failure of cleaning (drum)
White line Check that no white line appears on the image. Soiling on the laser light path
Failure of developing system
Uneven Pitch Check that no line appears in the horizontal scanning direction Failure of Photosensitive Drum
of the image. Failure of developing system
Failure of laser exposure system
Drive-related failure
Uneven Density Check the evenness of density. Failure of Photosensitive Drum
● Black Pattern (TYPE = 2)
133
7. Troubleshooting

Transfer failure Check the evenness of density. Failure of transfer system
White line Check that no white line appears on the image. Failure of developing system
Uneven Pitch Check that no line appears in the horizontal scanning direction Failure of Photosensitive Drum
of the image. Failure of developing system
Drive-related failure
Uneven Density Check the evenness of density. Failure of Photosensitive Drum
● White Pattern (TYPE = 3)

Fogging Check that no fogging appears on the image. Failure of Photosensitive Drum
134
7. Troubleshooting
● Gradation 17 Pattern (TYPE = 4)

Gradation Check that gradation in density is made appropriately. Failure of Photosensitive Drum
Fogging Check that no fogging appears in the blank area. Failure of Photosensitive Drum
Uneven Density Check that there is no density difference between the front and Failure of Photosensitive Drum
rear sides. Failure of developing system
● Thin Horizontal Line Pattern (TYPE = 5)
135
7. Troubleshooting

136
7. Troubleshooting
Cartridge Log Report

Logs such as history of cartridge replacement are output as a report.
There are two types of cartridge log reports; one for users and one for service technicians.
CAUTION:
Do not provide users with the cartridge log report for service technicians because it contains detailed information that is
not disclosed to end users.
[1]
[2] [3]
Cartridge Log Report (For service technicians)
No. Description
[1] Replacement logs
[2] Cartridge type: The number of times a non-genuine cartridge has been detected
[3] Non-genuine cartridge page count
NOTE:
In addition to output as a report, cartridge logs can also be displayed on the remote UI service mode screen (for service technicians)
or remote UI screen (for users).
• To display cartridge logs (for service technicians):
SERVICE REPORT > CRG-LOG
• To display cartridge logs (for users)*:
Status Monitor/Cancel > Cartridge Log
*: When not displaying the cartridge log to users, set the following service mode to "0" (OFF).
• ON/OFF of [Cartridge Log] display:
COPIER > OPTION > DSPLY-SW > CRG-LOG
Output method
Execute the following service mode to output a cartridge log report for service technicians.
• To output a report on cartridge replacement history:
COPIER > FUNCTION > MISC-P > CRG-LOG
NOTE:
• To output a cartridge log report (for users)*:
Menu > Output Reports > Print List > Cartridge Log Report
*: When not allowing users to output the cartridge log report, set the following service mode to "0" (OFF).
• ON/OFF of [Cartridge Log Report] display:
COPIER > OPTION > DSPLY-SW > CRG-LOG
137
7. Troubleshooting
Replacement logs
The record of replacement and usage of cartridges will be printed.
CAUTION:
Just after the cartridge has been replaced with a genuine cartridge or when a non-genuine cartridge is used, accurate
information cannot be obtained and a random or approximate value may be printed.
Item Description Remarks

(1) Serial No. Serial number of the cartridge
(2) Type Cartridge type • C1: Genuine
• C2 to C8: Non-genuine
• C0: Unknown
(3) Cpcty. Cartridge capacity Displayed in accordance with the toner fillup
amount
(4/6) First/Last Used The date and time it was installed/last used
(S1/S5) Pg. Count * Cartridge page count (when it was installed/last used) 00000000 to 99999999
(5/7) Left The amount remaining in the cartridge (when it was instal- 0 to 100%
led/ last used) (New: 100%, Non-genuine: -)
(S2/S6) Toner * The remaining life of the toner (when it was installed/last -128 to 100 %
used) (New: 100%, Indefinite: -%)
(S3/S7) Drum * The remaining life of the drum (when it was installed/last -128 to 100 %
used) (New: 100%, Indefinite: -%)
(S4/S8) Parts * Not used
*: S1 to S8 are printed only on reports for service technicians.
Number of detections of non-genuine cartridge / Page count of non-genuine cartridge

When a non-genuine cartridge is installed, it is classified as a cartridge type C2 to C8 according to the reason for judging it
nongenuine, and the number of detections of each type and the number of pages printed with the cartridge installed are recorded.
Reason for judg- Cartridge type Description

ing it non-genuine Report for Report for
users* service
OEM C3 C5 The number of detections of an OEM cartridge, and the number of pages printed
Communication error C2 C4 The number of detections of a cartridge without memory and the number of pages
printed
Refill C3 C6 The number of detections of a cartridge prepared by refilling toner into a genuine
cartridge, and the number of pages printed
Copied memory C3 C7 The number of detections of a cartridge prepared by refilling toner into a genuine
cartridge and copying the contents of a normal memory, and the number of pages
printed
Authentication failed C2 C8 The number of detections of a cartridge that cannot be authenticated, and the
number of pages printed
*: Only C2 and C3 are displayed. The total count of the values of the reasons for judging the cartridge non-genuine is displayed.
NOTE:
The number of detections of non-genuine cartridge and the page count of non-genuine cartridge can be reset.
• To clear the cartridge replacement log:
COPIER > FUNCTION > CLEAR > CRGL-CNT
138
7. Troubleshooting
Troubleshooting Items
Remedy for Image Failure

When an image failure occurs, perform the remedy by referring to the following material.
• User's Guide > Top > Troubleshooting > When You Cannot Print Properly
NOTE:
URL of User's Guide -> http://canon.com/oip-manual
Image Failures Occur at Regular Intervals

Overview
Foreign matters or scratches on rollers may cause image failures of the regular intervals in the vertical scanning direction of the
image.
Field Remedy
Clean or replace the corresponding parts according to the following table.
CAUTION:
Since the Primary Charging Roller and Developing Roller are located inside the cartridge and cannot be cleaned, replace
the cartridge.
Cause of failure Outer circumference (mm) Symptom

Soiling White Soiled Fixing fail-
spots back ure
Cassette Pickup Roller Approx. 50 mm Occurs - - -
Cassette Separation Roller Approx. 44 mm - - Occurs -
Cassette Feed Roller Approx. 50 mm Occurs - - -
Registration Roller Approx. 43 mm - - Occurs -
Transfer Roller Approx. 39 mm - Occurs Occurs -
Toner Cartridge Primary Charging Roller Approx. 28 mm - Occurs - -
Photosensitive Drum Approx. 75 mm Occurs Occurs - -
Developing Roller Approx. 31 mm - Occurs - -
Fixing Unit Fixing Film Approx. 57 mm Occurs Occurs - Occurs
Pressure Roller Approx. 63 mm Occurs - Occurs Occurs
CAUTION:
The outer circumference may be different from the width of the image failure depending on the factors including processing
speed and/or amount of image shrink/expansion.
Checking the Nip Width of the Fixing Assembly

Overview
Although the nip width of the Fixing Assembly cannot be adjusted with this machine, it can be checked.
By checking the nip width when fixing failure occurs, it is possible to judge whether there is a problem with the Fixing Assembly.
Field Remedy
Check the nip width of the Fixing Assembly by the following procedure.
139
7. Troubleshooting
1. In the following service mode, print solid black using A4/LTR size paper.
• TESTMODE > PRINT > PG-TYPE = 2
• TESTMODE > PRINT > START
2. Load the printed paper with the solid black side facing up in a cassette of the machine.
3. In the following service mode, print solid white.

• TESTMODE > PRINT > PG-TYPE = 3
• TESTMODE > PRINT > START
4. When the leading edge of the paper comes out to the Delivery Outlet, open the Front Cover to cause a door open
jam and then close the Front Cover immediately.
CAUTION:
Since pressure is released by opening the Front Cover, accurate fixing nip width cannot be measured while keeping the
Front Cover opened.
5. About 20 seconds afterwards, open the Front Cover and remove the jammed paper.
6. Measure the widths of the glossy part of the toner on the printed paper, and check that they are within the range as
follows.
(Reference value)
• Center (a): 7.1 +/- 1.0 mm
• Edge (b) and (c): 6.7 +/- 1.0 mm
15mm
a Center of paper
15mm
140
7. Troubleshooting
Debug Log
Function Overview
The debug log is a log that analyzes the program behavior of the machine to enable developers to identify problems.
This machine is embedded with a function that compiles the log of the behavior of each software module as debug log and outputs
it as integrated log for analyzing problems.
Be sure to collect the debug log when the Support Dept. of sales company so instructs.
Note that there is no need for service technicians to check the content of collected debug log.
Cases in which collection of debug log is effective

Collection of debug log is effective in the following cases:
• Neither the Support Dept. of sales company nor CINC can reproduce the trouble that occurred at the customer site
• When the error frequency is low
• When the failure is suspected to be due to firmware rather than a mechanical/electrical failure.
CAUTION:
If the procedure for reproducing the failure is clear and the Support Dept. of sales company and CINC can reproduce it,
collection of debug log is not necessary.
Conditions for collecting logs

Conditions for not being able to collect logs
In the following cases, the procedure for obtaining logs is not required because logs cannot be obtained.
• Service mode screen cannot be accessed
• The machine cannot recognize a USB flash drive
• No USB port is installed in the machine (when the model has only a copy function)
What is necessary to collect logs

A USB flash drive that satisfies the following conditions is required to obtain the debug logs of the machine:
• Formatted in FAT 16/FAT32
• There is a free space of approx. 100MB.
• Can be recognized by the machine
Collection procedure
The following shows the procedure for collecting the debug log from the Control Panel.
1. Connect a USB flash drive to the machine. In the case of a model having a USB connector on the front side of the
machine, be sure to connect the USB flash drive to the USB connector (main port) on the front side of the machine.
In the case of a model having a USB connector only on the rear side, connect the USB flash drive to the USB
connector on the rear side.
CAUTION:
In the case of a model having a USB connector on the Control Panel, if the USB flash drive is connected to the USB
connector on the rear side, debug logs are not transferred to the USB flash drive.
2. Execute the following service mode from the Control Panel or Remote UI.
• COPIER > FUNCTION > SYSTEM > LOGWRITE
"Executing..." is displayed while log collection is executed. When it is completed, the screen shows the service mode screen
again.
3. Execute the following service mode from the Control Panel or Remote UI.
• COPIER > FUNCTION > SYSTEM > LOG2USB
141
7. Troubleshooting
"Executing..." is displayed while log collection is executed. When it is completed, the screen shows the service mode screen
again.
4. Remove the USB flash drive by the correct procedure.

Connect the USB flash drive to the PC, and check that the log file shown below has been saved.
• Output by LOGWRITE: SUBLOG.TXT
• Output by LOG2USB: SUBLOG_yyyymmdd.HHMMSS_xxx.gz (the file may be divided into multiple files)
142
8 Error/Jam/Alarm
Overview........................................... 144
Error Code.........................................148
Jam Code..........................................153
Alarm Code....................................... 155
8. Error/Jam/Alarm
Overview
This chapter describes codes that are displayed when a failure has occurred on the product. These codes are classified in 3
categories.
Each code can be checked by printing the device log list.
Code type Description

Error Code This code is displayed when a failure (disabling of host machine's operation) occurs which affects printing.
Jam code This code is displayed when a jam occurs inside the machine.
Alarm code This code is displayed when a part of functions of machine malfunctioned (disabling of host machine's operation)
or the status of consumables changed.
Error/Jam/Alarm Log indication
Error log
SERVICE MODE > COPIER > DISPLAY > ERR
090831 1624 㻱㻝㻜㻜㻙㻜㻞㻜㻜

Year/Month/Day Time/Minute Error Code
Indication example
Jam log
SERVICE MODE > COPIER > DISPLAY > JAM
/RFDWLRQFRGH 3DSHUIHHGSRVLWLRQ
090831 1624 0-1234-1-02

<HDU0RQWK'D\ 7LPH0LQXWH -DP&RGH 3DSHU6L]H&RGH
Indication example
144
8. Error/Jam/Alarm
Alarm log
SERVICE MODE > COPIER > DISPLAY > ALARM-2
SERVICE MODE > COPIER > DISPLAY > ALARM-3
For R&D use Alarm details code
090831䕧1624䕧3-1234567-123456
Year/Month/Day Time/Minute Alarm Code
Indication example
JAM/ERR LOG REPORT

Output procedure of the JAM/ERR LOG REPORT
Service Mode > COPIER > FUNCTION > MISC-P > ERR-LOG
[1] [2] [3] [4] [5] [6] [7]
[8] [9] [10] [11]
[12] [13] [14] [15]
No. Item
1 Day/Month Hour:Minute
2 Location overview
3 Location
4 Jam code
5 Total counter
6 Paper source location
7 Paper size
8 Location overview
9 Error Code
10 Error details code
11 Total counter
12 Alarm level (for R&D use)
145
8. Error/Jam/Alarm
No. Item
13 Alarm Code
14 Alarm details code (for R&D use)
15 Total counter
Location Overview Code

The location overview is displayed in a single digit and has the meaning shown below.
Device Location overview code

Host machine 3
Location Code
The jam codes of this machine contain information on the location.
The location information is displayed in a single digit and has the meaning shown below:
Device Location code

Host machine 0
Paper Source Location Code

When jam occurs, the pickup location is indicated with the following paper source location code.
Paper source location Paper source location code

Multi-purpose Tray 0
Pickup Cassette 1
Option cassette 2
At duplex printing 7
Paper Size Code

Paper size is coded and indicated with the size codes as shown below when a paper jam occurs.
Note that the paper size may not be supported by this machine.
Paper size Paper size code

Control Panel (UI) Jam/Err Log Report *1
A4 02 00002
B5 07 00007
A5 03 00003
A6 04 00004
16K D4 00212
LGL 0C 00012
LTR 0D 00013
STMT 3C 00060
EXEC 0A 00010
Oficio 3E 00062
Oficio (Brazil) CC 00204
Oficio (Mexico) D2 00210
F4A D6 00214
LTR (Government) D0 00208
LGL (Government) D1 00209
Foolscap/Folio 3D 00061
146
8. Error/Jam/Alarm
Paper size Paper size code

Control Panel (UI) Jam/Err Log Report *1
Foolscap (Australia) CA 00202
LGL (India) D7 00215
3 x 5 inch 40 00064
Envelope No.10 (COM10) 16 00022
Envelope Monarch 17 00023
Envelope C5 15 00021
Envelope DL 18 00024
*1: Size code on the JAM/ERR LOG REPORT.
147
8. Error/Jam/Alarm
Error Code
Error Code Details

E000-0000-- Error in temperature rising of the Fixing Assembly
Detection Description The temperature of the Fixing Assembly did not reach a certain temperature within the specified
period of time.
Remedy 1. Check the harness/connector connection between the Fixing Assembly and the DC Controller
PCB.
2. Replace the Fixing Assembly.
3. Replace the DC Controller PCB(UN9).
E001-0000-- Abnormal high temperature of the Fixing Assembly

Detection Description It was detected that the temperature of the Fixing Assembly was abnormally high.
PCB.
E003-0000-- Abnormal low temperature of the Fixing Assembly

Detection Description It was detected that the temperature of the Fixing Assembly was abnormally low.
PCB.
E004-0000-- Drive circuit error

Detection Description The zero cross signal was not detected for the specified period of time or more.
PCB.
E014-0000-- Error in startup of the Main Motor

Detection Description Revolution of the Main Motor did not reach the specified value.
Remedy 1. Check the harness/connector connection between the Main Motor and the DC Controller PCB.
2. Replace the Main Motor(M1).
E014-0001-- Error in startup of the Main Motor

Detection Description Revolution of the Main Motor was out of the specified range.
Remedy 1. Check the harness/connector connection between the Main Motor and the DC Controller PCB.
2. Replace the Main Motor(M1).
148
8. Error/Jam/Alarm
E015-0002-- Cassette 2 lift-up error

Detection Description After lift-up of the Lifting Plate of the Cassette 1 started, ON status of the Paper Surface Sensor
of the Cassette 1 was not detected within the specified period of time.
Remedy 1. Turn ON the power with the cassette of the Cassette Unit removed, insert the cassette, and then
check the operation sound of the Lifter Motor.
When there is operation sound of the Lifter Motor, check if the Lifting Plate has been lifted up.
<When the Lifting Plate has been lifted up>
1. Check the harness/connector connection between the Cassette Driver PCB and the Paper
Surface Sensor of the Cassette Unit.
2. Check the harness/connector connection between the Cassette Driver PCB and the Cassette
Pickup Solenoid of the Cassette Unit.
3. Replace the Cassette Driver PCB.
4. Replace the DC Controller PCB.
<When the Lifting Plate has not been lifted up>
1. Check the condition of the gear of the Cassette Unit (missing teeth, swing).
2. Replace the Drive Unit of the Cassette Unit.
<When there is no operation sound of the motor>
1. Check the harness/connector connection between the Cassette Driver PCB and the Lifter Motor
of the Cassette Unit.
2. Replace the Drive Unit of the Cassette Unit.
3. Replace the Cassette Driver PCB.
4. Replace the DC Controller PCB
E066-0000-- Environment Sensor error

Detection Description When the Environment Sensor is judged to be in error
Remedy 1. Check the harness/connector connection between the Power supply switch PCB (Environment
Sensor) and the DC Controller PCB.
2. Replace the Power supply switch PCB (Environment Sensor).
E110-0000-- Error in startup of the Scanner Motor

Detection Description Scanner area error (error in the initial operation of the Scanner Motor)
Remedy 1. Check the harness/connector connection between the DC Controller PCB and the Laser
Scanner Unit.
2. Check the harness/connector connection between the Relay PCB and the Laser Scanner Unit.
3. Replace the Laser Scanner Unit.
E110-0001-- Scanner Motor rotation error

Detection Description Scanner area error (Scanner Motor rotation error)
Remedy 1. Check the harness/connector connection between the DC Controller PCB and the Laser
Scanner Unit.
2. Check the harness/connector connection between the Relay PCB and the Laser Scanner Unit.
E196-0000-- DC Controller error

Detection Description Update of the DC Controller failed. (RFU mode right after the startup)
Remedy 1. Replace the DC Controller PCB(UN9).
E196-1000-- ROM writing/reading error (Main ROM)

Detection Description Error in writing/reading of main program in the Main Controller PCB (Main ROM).
Remedy 1. Update the firmware.
2. Replace the Main Controller PCB(UN12).
E196-2000-- ROM writing/reading error (ROM for storing setting values)

Detection Description Error in writing/reading of the setting values storage area in the Main Controller PCB (ROM for
storing setting values).
149
8. Error/Jam/Alarm
E196-3000-- ROM writing/reading error (eMMC)

Detection Description Unable to read/write data from the eMMC.
The eMMC failure occurred.
E196-3001-- ROM-ID mismatch (eMMC)

Detection Description The eMMC has been replaced wrongly.
The eMMC failure occurred.
E197-0002-- Firmware error

Detection Description Unknown engine firmware error
Remedy 1. Turn OFF and then ON the power.
2. Update firmware.
E246-0000-- System error

Detection Description System error
Remedy Contact the sales company.


E351-0000-- Scanner-Related errors





E719-0000-- Error in communication with new Card Reader (serial communication)

Detection Description Unable to communicate with the new Card Reader.
Remedy 1. Check the connection of the new Card Reader.
E732-0001-- Scanner communication error

Detection Description Scanner communication error.
Remedy 1. Install the set of controller firmware.
2. Replace the Main Controller PCB.
150
8. Error/Jam/Alarm
E733-0000-- Printer communication error

Detection Description A communication error between the DC Controller PCB and the Main Controller PCB occurred.
Remedy 1. Check the harness/connector between the DC Controller PCB and the Main Controller PCB.
2. Install the set of controller firmware.
E733-0001-- Received message parity error

Detection Description Communication error occurred after successful startup.
Remedy 1. Turn OFF and then ON the main power.
E733-0004-- Invalid message reception error

Detection Description Communication error occurred after successful startup.
E733-0005-- Message timeout error

Detection Description Communication error occurred between the DC Controller PCB and the Main Controller PCB.
Remedy 1. Check the harness/connector connection between the DC Controller PCB and the
Main Controller PCB.
2. Install the set of the controller firmware.
E733-0006-- Unknown communication error

Remedy 1. Install the set of the controller firmware.
E733-0007-- SC level error

Remedy 1. Install the set of the controller firmware.
E736-0000-- Fax communication error

Detection Description Communication error with the CCU/modem.
Remedy 1. Check the connection of the NCU PCB.
2. Replace the NCU PCB(UN13).
E736-0001-- Error in ROM for backing up fax data

Detection Description An error occurred in the ROM for backing up fax data.
Remedy 1. Check the connection of the NCU PCB.
2. Replace the NCU PCB(UN13).
E744-0001-- Invalid combination of language file versions

Detection Description The language file version did not match that of the main program.
E744-0002-- Language file error

Detection Description The size of the language file exceeded the allowed size.
151
8. Error/Jam/Alarm
E744-1001-- Version mismatch between BOOTABLE and BOOTROM

Detection Description A version mismatch between the main program and the start-up program.
E744-4000-- Invalid engine connection error

Detection Description It was detected that an invalid engine was connected.
Remedy 1. Check whether a proper DC Controller PCB is installed.
2. Update the firmware.
E744-5000-- Communication error between Control Panel PCB and Main Controller PCB
Detection Description Communication with the Control Panel PCB could not be established.
Remedy 1. Check the harness/connector between the Panel PCB and the Main Controller PCB.
2. Replace the Control Panel (including the Panel PCB).
E744-6000-- Communication error with Wireless LAN PCB

Detection Description Communication with the Wireless LAN PCB could not be established.
2. Check the harness/connector between the Wireless LAN PCB and the Main Controller PCB
3. Install the set of controller firmware.
4. Replace the Wireless LAN PCB(UN19).
E744-7000-- Backup microcomputer error

Detection Description An error in the microcomputer that retains fax job information of the Main Controller PCB.
E766-8000-- Firmware error

Detection Description Information on digital registration could not be obtained.
Remedy 1. Install the set of controller firmware.
E766-9000-- Scanner power state error

Detection Description Error in the power state of the Laser Scanner Unit (firmware-dependent).
E804-0004-- Control FAN error

Detection Description
Remedy 1. Check the power supply to the Main Fan.
2. Replace the Main Fan(FM1).
E805-0001-- Fan Motor 1 error

Detection Description The Main Fan fails to rotate at the specified rotation speed.
Remedy 1. Check the connection of the Main Fan.
2. Replace the Main Fan(FM1).
152
8. Error/Jam/Alarm
Jam Code
PS4
PS13
PS20
PS3
PS2
PS21
PS1
PS461
Location Code Jam code Jam Type Sensor Name Sensor No. Residual Paper
Area
0 0901 Pickup Delay Jam TOP Sensor PS2 Host Machine Pickup
Cassette
0 0902 Multi-purpose Tray
0 0A01 Host Machine Pickup
Cassette
0 1107 Pickup Stationary TOP Sensor PS2 Registration to Drum
Jam Area
0 1108 Drum to Fixing Area
0 1109 Fixing to Delivery
Area
0 110A Delivery Area
0 1907 Fixing Delivery Delay Fixing Delivery Sen- PS13 Registration to Drum
Jam sor Area
Area
0 2107 Fixing Delivery Sta- Fixing Delivery Sen- PS13 Registration to Drum
tionary Jam sor Area
Area
0 2907 Delivery Stationary Delivery Tray Full PS4 Registration to Drum
Jam Level Sensor Area
153
8. Error/Jam/Alarm
Location Code Jam code Jam Type Sensor Name Sensor No. Residual Paper
Area
0 2909 Delivery Stationary Delivery Tray Full PS4 Fixing to Delivery
0 3107 Delivery Stationary Delivery Tray Full PS4 Registration to Drum
Area
0 5907 Duplex Re-pickup TOP Sensor PS2 Registration to Drum
Jam Area
Area
0 590E Duplex Pickup Area
0 6107 Wrapping Jam Fixing Delivery Sen- PS13 Registration to Drum
sor Area
Area
0 7101 Internal Residual TOP Sensor/Paper PS2/PS20/PS13/ Host Machine Pickup
Jam Width Sensor/Fixing PS21/PS4/PS461 Cassette
0 7102 Delivery Sensor/ Multi-purpose Tray
Delivery Tray Full
0 7107 Registration to Drum
Level Sensor/Duplex
Area
Feed Sensor/
0 7108 Cassette Paper Sen- Drum to Fixing Area
0 7109 sor Fixing to Delivery
Area
Area
Area
0 7901 Door Open Jam - - Host Machine Pickup
Cassette
Area
Area
0 8107 Feed path paper mis- - - Registration to Drum
match jam Area
Area
0 0CE0 Unknown Jam - - -
154
8. Error/Jam/Alarm
Alarm Code
Alarm Code Details

10-0100 Toner Cartridge replacement notification alarm: BK
A. Operation / B. Cause / Detail Code: 0071
C. Remedy When the replacement with a genuine Toner Cartridge was detected.
10-0104 Unidentified Toner Cartridge replacement notification alarm: BK

A. Operation / B. Cause / Detail Code: 0181
C. Remedy When the replacement with a non-genuine Toner Cartridge was detected.
10-0404 Toner Cartridge empty alarm: Bk

A. Operation / B. Cause / Alarm to be generated once the Toner Cartridge becomes empty.
C. Remedy
Alarm Codes Generated by Remote Monitoring Server

Alarm Codes generated by Remote Monitoring Server are not shown in the alarm log of the host machine.
Alarm Code Detail Code Description

010001 00000000 Counter reading irretrievable for a period of time
010002 FFFFFFFF Post-error status notification (status retrieval error)
010002 0FFFFFFF Post-error status notification (error occurring but code unknown)
010002 00000FFF Post-error status notification (normal)
010002 00000xxx Post-error status notification (XXX: code of error occurred)
010004 00000000 Notification of IP address change
040010 00000000 Jam left unsolved
100001 00000000 Toner level low (Bk)
100002 00000000 Toner level low (C)
100003 00000000 Toner level low (M)
100004 00000000 Toner level low (Y)
155
9 Service Mode
Overview........................................... 157
COPIER (Service mode for printer)...160
TESTMODE (Service mode for test
print, operation check, etc.)........... 194
9. Service Mode
Overview
Entering Service Mode

For information on how to enter service mode, contact the Support Dept. of the sales company.
Backing up Service Mode

Because setting values and management data of the host machine are stored in the eMMC of the Main Controller PCB, they
need to be backed up before replacing the Main Controller PCB. (Do not remove the eMMC PCB form Main Controller PCB.)
Also, restoration of the backup data is necessary after replacing the Main Controller PCB.
Backup: Connect a USB flash drive to the USB memory port.

COPIER > FUNCTION > SYSTEM > EXPORT
Restore: Restore backup data of the USB flash drive.

COPIER > FUNCTION > SYSTEM > IMPORT
NOTE:
As for the user data (the Settings/Registration data, etc.), be sure to back up the user data before replacing the Main Controller
PCB and then restore it after replacement by either of the following methods:
Backup
• Menu > Management Settings > Data Management > Import/Export > Export
• Remote UI > Settings/Registration > Management Settings > Data Management > Import/Export > Export
Restore
• Menu > Management Settings > Data Management > Import/Export > Import
• Remote UI > Settings/Registration > Management Settings > Data Management > Import/Export > Import
Remote UI Service Mode

It is possible to display, configure, and execute various service mode modes as well as restart the host machine by using remote
UI.
■ Operating conditions
In order to operate service mode using Remote UI, the following conditions must be met.
157
9. Service Mode
• Service mode is not used on the Control Panel.

If service mode is accessed from the Control Panel of the host machine, "Log-in user exists already." is displayed when
service mode is accessed from Remote UI.
• When Remote UI service mode (this function) is not being logged in by other users
When service mode is being accessed from Remote UI, "Remote service mode" is displayed on the UI of the host machine.
Remote service mode
• When Remote UI is enabled in the setting on the Control Panel

[Settings/Registration] > [System Settings] > [Remote UI Settings] > [Use Remote UI] > [ON]
• When the following setting (Remote UI service mode function) is enabled (setting value: 1) in service mode
COPIER > OPTION > BODY > RMT-SW
0:OFF(default), 1:ON
■ How to Use
1. Activate the Web browser, and access the following URL:
http://<Host machine's IP address or host name>/servicemode.html
158
9. Service Mode
2. Enter the password, and click [LOGIN].

Password required for authentication differs depending on the following service mode setting: COPIER > OPTION > BODY
> PSWD-SW
Combinations of service mode settings and required passwords
PSWD-SW Password required for authentica- Authentication screen

setting tion
value
0 • Password of remote UI service mode
1 • Password of remote UI service mode

• Service mode password
2 • Password of RUI service mode

• User's system administrator ID
• Password of system administrator
• Service mode password
NOTE:
• If you do not know the password of remote UI service mode, contact the Support Dept. of the sales company.
• Password of service mode can be changed in COPIER > OPTION > BODY > SM-PSWD.
3. If you do not know the password of remote UI service mode, contact the Support Dept. of the sales company. When
finishing the operation, click [REBOOT] or [Log Out].
NOTE:
If the user logged in and then closed the browser without logging out, connection status remains as "LOGIN". If the user attempts
to log in to service mode under "LOGIN" status, exclusive control is executed so that the user cannot access service mode. In that
case, wait for a fixed time (3 minutes) from the last access to let the user be automatically logged out, or turn OFF/ON the power
of the machine to be forcibly logged out.
Service Mode Explanation

The detailed explanation of service mode is indicating the key operation (press the Apply key) for the 5-inch Touch Panel.
Note that the key operation is (Press the OK key) for the 5-line LCD model that does not have the Apply key.
159
9. Service Mode
COPIER (Service mode for printer)
DISPLAY (State display mode)

COPIER (Service mode for printer) > DISPLAY (State display mode)
■ VERSION
COPIER (Service mode for printer) > DISPLAY (State display mode) > VERSION
MAIN Display of Bootable version
Detail To display the firmware version of Main Controller PCB.
Use Case When upgrading the firmware
Adj/Set/Operate Method N/A (Display only)
Display/Adj/Set Range 00.00 to 99.99
BOOT Display of BootROM version

Detail To display the version of Boot ROM (BOOT program).
LANG Display of language pack version

Detail To display the version of language pack.
DEMODATA Display of demo print data version

Detail To display the version of demo print data.
For the models not having demo print function, "FF.FF" is displayed.
ECONT Display of DC Controller version

Detail To display the version of DC Controller PCB.
PANEL Display of firmware version of panel

Detail To display the firmware version of Control Panel CPU PCB.
Related Service Mode COPIER > FUNCTION > SYSTEM > PANEL-UP
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9. Service Mode
COPIER (Service mode for printer) > DISPLAY (State display mode)
■ USER
COPIER (Service mode for printer) > DISPLAY (State display mode) > USER
SPDTYPE Display of engine speed type
Detail To display the engine speed type (ppm) of this machine.
Use Case When checking the engine speed type
Display/Adj/Set Range 0 to 99
Default Value 0
ERR Error code display screen

Detail To display the error code and detail code of the system error.
Adj/Set/Operate Method None (display only)
Supplement/Memo Displays up to 20 items.
JAM Jam code display screen

Detail To display the location and type of jam.
ALARM-2 Alarm code 2 display screen

Detail To display the logs of ALARM-2.
ALARM-3 Alarm code 3 display screen

Detail To display the logs of ALARM-3
ADJUST (Adjustment mode)

■ FEED-ADJ
COPIER (Service mode for printer) > ADJUST (Adjustment mode) > FEED-ADJ
ADJ-MFY Adjustment of write start position in feed direction at Multi-purpose Tray pickup (1-sided
print/2nd side of 2-sided print)
Detail To adjust the image write start position in the feed direction at the time of pickup from the Multi-
purpose Tray.
As the value is changed by 1, the leading edge margin is changed by 0.001 mm.
+: Leading edge margin becomes larger. (An image moves to the trailing edge side.)
-: Leading edge margin becomes smaller. (An image moves to the leading edge side.)
When replacing the DC Controller PCB/clearing RAM data, enter the value of service label.
The setting is applied to the 1st side at 1-sided print and the 2nd side at 2-sided print.
Use Case When replacing the DC Controller PCB/clearing RAM data
Adj/Set/Operate Method Enter the setting value (switch negative/positive by +/- key) and press Apply key.
Caution This setting is linked with the setting of [Adjust Print Position] in [Settings/Registration].
The setting value is not cleared even if COPIER> FUNCTION> CLEAR> SRVC-DAT is executed.
Display/Adj/Set Range -5080 to 5080
Unit 0.001 mm
Default Value 0
Related Service Mode COPIER > FUNCTION > CLEAR > SRVC-DAT
Additional Functions Adjustment/Maintenance > Adjust Image Quality > Adjust Print Position
Mode
161
9. Service Mode
ADJ-MFX Adjustment of write start position in horizontal scanning direction at Multi-purpose Tray
pickup (1-sided print/2nd side of 2-sided print)
Detail To adjust the write start position in the horizontal scanning direction for the image on the 1st side
at the time of pickup from the Multi-purpose Tray.
As the value is changed by 1, the left margin is changed by 0.001 mm.
+: Left margin becomes larger. (An image moves to the right.)
-: Left margin becomes smaller. (An image moves to the left.)
Unit 0.001 mm
Default Value 0
Mode
ADJ-MFYR Adjustment of write start position in feed direction at Multi-purpose Tray pickup (1st side
of 2-sided print)
Detail To adjust the write start position in the feed direction for the image on the 2nd side at the time of
pickup from the Multi-purpose Tray.
The setting is applied to the 1st side at 2-sided print.
Unit 0.001 mm
Default Value 0
Mode
162
9. Service Mode
ADJ-MFXR Adjustment of write start position in horizontal scanning direction at Multi-purpose Tray
pickup (1st side of 2-sided print)
Detail To adjust the write start position in the horizontal scanning direction for the image on the 2nd side
at the time of pickup from the Multi-purpose Tray.
Use Case When replacing the DC Controller PCB/clearing RAM data.
Unit 0.001 mm
Default Value 0
Mode
ADJ-C1Y Adjustment of write start position in feed direction at Cassette 1 pickup (1-sided print/2nd
side of 2-sided print)
Detail To adjust the image write start position in the feed direction at the time of pickup from the Cassette
1.
Unit 0.001 mm
Default Value 0
Mode
163
9. Service Mode
ADJ-C1X Adjustment of write start position in horizontal scanning direction at Cassette 1 pickup (1-
sided print/2nd side of 2-sided print)
at the time of pickup from the Cassette 1.
Unit 0.001 mm
Default Value 0
Mode
ADJ-C1YR Adjustment of write start position in feed direction at Cassette 1 pickup (1st side of 2-sided
print)
pickup from the Cassette 1.
Unit 0.001 mm
Default Value 0
Mode
164
9. Service Mode
ADJ-C1XR Adjustment of write start position in horizontal scanning direction at Cassette 1 pickup (1st
Unit 0.001 mm
Default Value 0
Mode
ADJ-C2Y Adjustment of write start position in feed direction at Cassette 2 pickup (1-sided print/2nd
Detail To adjust the image write start position in the feed direction at the time of pickup from the Cassette
2.
Unit 0.001 mm
Default Value 0
Mode
165
9. Service Mode
ADJ-C2X Adjustment of write start position in horizontal scanning direction at Cassette 2 pickup (1-
sided print/2nd side of 2-sided print)
Unit 0.001 mm
Default Value 0
Mode
ADJ-C2YR Adjustment of write start position in feed direction at Cassette 2 pickup (1st side of 2-sided
print)
pickup from the Cassette 2.
Unit 0.001 mm
Default Value 0
Mode
166
9. Service Mode
ADJ-C2XR Adjustment of write start position in horizontal scanning direction at Cassette 2 pickup (1st
Unit 0.001 mm
Default Value 0
Mode
■ PANEL
COPIER (Service mode for printer) > ADJUST (Adjustment mode) > PANEL
TOUCHCHK Adjustment of Touch Panel coordinate position
Detail To adjust the coordinate position on the Touch Panel of the Control Panel.
By making adjustment, the setting of TOUCH-R becomes 1.
Use Case When replacing the LCD Panel
Adj/Set/Operate Method 1) Select the item, and then press Yes key.
2) Press the nine "+" keys in sequence.
Related Service Mode COPIER > ADJUST > PANEL > TOUCH-R
TOUCH-R Result of Touch Panel coordinate position adjustment

Detail To set whether adjustment of the coordinate position on the Touch Panel of the Control Panel is
completed.
When adjustment with TOUCHCHK is completed, the setting of this item becomes 1.
Use Case When replacing the LCD Panel
Adj/Set/Operate Method Enter the setting value, and then press Apply key.
0: Not completed
1: Completed
Default Value 0
Related Service Mode COPIER > ADJUST > PANEL > TOUCHCHK
■ VIFADJ
COPIER (Service mode for printer) > ADJUST (Adjustment mode) > VIFADJ
DEV-HV-K Adjustment of developing bias setting value (Bk)
Detail To adjust the setting value of Bk-color developing bias.
Use Case When an image failure occurs
Adj/Set/Operate Method Enter the setting value (switch negative/positive by +/- key), and then press Apply key.
Default Value 0
Related Service Mode COPIER > ADJUST > VIFADJ > DEV-HV-Y/M/C
167
9. Service Mode
COPIER (Service mode for printer) > ADJUST (Adjustment mode) > VIFADJ
FU-TMP Adjustment of Fixing Film surface temperature setting value
Detail To adjust the setting value of the surface temperature of the Fixing Film.
Default Value 0
CRG-HV-K Adjustment of primary charging bias setting value (Bk)

Detail To adjust the setting value of Bk-color primary charging bias.
Default Value 0
LS-PWR-K Adjustment of laser light emission setting value (Bk)

Detail To adjust the laser light emission setting value of Bk-color.
Default Value 0
TR-HV Adjustment of transfer bias setting value

Detail To adjust the transfer bias setting value when ATVC control is executed.
Default Value 0
FUNCTION (Operation / inspection mode)

■ INSTALL
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > INSTALL
ERDS ON/OFF of Embedded-RDS
Detail To set whether to use the Embedded-RDS function.
Use Case When using Embedded-RDS
Adj/Set/Operate Method 1) Enter the setting value, and then press Apply key.
2) Turn OFF/ON the main power switch.
Caution Be sure to use ERDS, RGW-PORT, COM-TEST, COM-RSLT, and COM-LOG as a set.
0: OFF
1: ON
Related Service Mode COPIER > FUNCTION > INSTALL > RGW-PORT, COM-TEST, COM-RSLT, COM-LOG
Supplement/Memo Embedded-RDS: Function to send device information such as the device counter, failure, and
consumables to Remote Monitoring Server via SOAP protocol
168
9. Service Mode
RGW-PORT Setting of Remote Monitoring Server port number when using Embedded-RDS
Detail To set the port number of Remote Monitoring Server to be used for Embedded-RDS.
Default Value 443
Related Service Mode COPIER > FUNCTION > INSTALL > ERDS, COM-TEST, COM-RSLT, COM-LOG
consumables to the sales company's server via SOAP protocol
COM-TEST Execution of Embedded-RDS communication test

Detail To execute Embedded-RDS communication test.
If the connection fails, the information is added to the communication error log.
Use Case When using E-RDS
Adj/Set/Operate Method Select the item, and then press Yes key.
Related Service Mode COPIER > FUNCTION > INSTALL > ERDS, RGW-PORT, COM-RSLT, COM-LOG
COM-RSLT Display of Embedded-RDS comctn test result

Detail To display the Embedded-RDS communication test result.
Use Case When using E-RDS
Display/Adj/Set Range When not in execution: Unknown
When connection is completed: OK
When connection is failed: NG
Default Value Unknown
Related Service Mode COPIER > FUNCTION > INSTALL > ERDS, RGW-PORT, COM-TEST, COM-LOG
COM-LOG Display of Embedded-RDS comctn error log

Detail To display the Embedded-RDS communication error log.
The dates, times, and error codes of the latest 5 errors that occurred are displayed.
As for the error detail information, the report can be output by executing ERDS-LOG.
Display/Adj/Set Range Date: 6 digits
Time: 4 digits
Error code: 8 digits
Related Service Mode COPIER > FUNCTION > INSTALL > ERDS, RGW-PORT, COM-TEST, COM-RSLT
COPIER > FUNCTION > MISC-P > ERDS-LOG
169
9. Service Mode
RGW-ADSW Remote Monitoring Server connection destination settings for Embedded-RDS
Detail To change the server URL that the Embedded-RDS uses.
Adj/Set/Operate Method Enter the setting value, and then press OK key.
Caution Com-TEST needs to be executed to reflect the settings.
1 : SHA2
2 : D1 Environment (for testing)
Default Value 1
Related Service Mode COPIER > FUNCTION > INSTALL > COM-TEST
CDS-CTL Set country/area when using CDS

Detail To set country/area to enable CDS.
Use Case When enabling CDS
Adj/Set/Operate Method 1) Select the item, and then press Apply key.
Caution If the setting value is not configured to be the same as the country/region of the vice-company of
sales, the necessary firmware may not be able to be downloaded.
Japan: 392, USA: 840, Great Britain: 826, France: 250, Germany: 276, Italy: 380, Australia: 36,
Singapore: 702, Netherlands: 528, Korea: 410, China: 156, Taiwan: 158, Spain: 724, Sweden:
752, Portugal: 620, Norway: 578, Denmark: 208, Finland: 246, Poland: 616, Hungary: 348, Czech
Republic: 203, Slovenia: 705, Greece: 300, Estonia: 233, Russia: 643, Slovakia: 703, Romania:
642, Croatia: 191, Bulgaria: 100, Turkey: 792, Thailand: 764, Vietnam: 704, Argentina: 32, India:
356, Canada: 124, Hong Kong: 344, Ukraine: 804, Latin America: 1001
Default Value It differs according to the location.
Supplement/Memo If a country code that is not in the setting is input, it is set as a default destination.
CDS-CTL-VIEW Display of input results of CDS-CTL

Detail Display of input results of CDS-CTL
Adj/Set/Operate Method Display only
Display/Adj/Set Range JP: Japan, US: USA, GB: Great Britain, FR: France, DE: Germany, IT: Italy, AU: Australia, SG:
Singapore, NL: Netherlands, KR: Korea, CN: China, TW: Taiwan, ES: Spain, SE: Sweden, PT:
Portugal, NO: Norway, DK: Denmark, FI: Finland, PL: Poland, HU: Hungary, CZ: Czech Republic,
SI: Slovenia, GR: Greece, EE: Estonia, RU: Russia, SK: Slovakia, RO: Romania, HR: Croatia, BG:
Bulgaria, TR: Turkey, TH: Thailand, VN: Vietnam, AR: Argentina, IN: India, CA: Canada, LA: Latin
America, HK: Hong Kong, UA: Ukraine
CDS-COM-TEST CDS communication test execution

Detail To execute Content Delivery System communication test.
Use Case When enabling CDS
Adj/Set/Operate Method 1) Select the item and then press Yes key.
2) Check the result from CDS-COM-RSLT.
CDS-COM-RSLT COM-TEST execution result display

Detail To display the execution result of CDS-COM-TEST by the simple display.
The execution result is kept even when the main power is turned OFF/ON.
Use Case When checking the execution result of Content Delivery System communication test
Adj/Set/Operate Method Display only
Display/Adj/Set Range OK, NG
170
9. Service Mode
■ CLEAR
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CLEAR
SRVC-DAT Clearing of service mode setting values
Detail To clear the service mode setting values.
The user mode setting values are not cleared.
The factory adjustment values of the Reader/DADF are not initialized.
COUNTER Clearing of service counter

Detail To clear the counter by maintenance/part.
The numerator printed on a system dump list becomes 0.
HIST Clearing of logs

Detail To clear the communication management/print/jam/alarm/error log.
Use Case When clearing logs
ALL Clearing of setting information

Detail To clear/initialize the following setting information according to the location set in LOCALE and
SIZE-LC.
- User mode setting values
- Service mode setting values (excluding the service counter)
- ID and password of the system administrator
- Communication management/print/jam/alarm/error log
- E719 error (counter meter-installed models only)
The following items are not cleared/initialized.
- Service counter
- Factory adjustment values of the Reader/DADF
Use Case At installation
Default Value 0
Related Service Mode COPIER > OPTION > BODY > LOCALE, SIZE-LC
COPIER > FUNCTION > CLEAR > E719-CLR
ERDS-DAT Initialize of Embedded-RDS setting value

Detail To initialize the Embedded-RDS setting values.
ON/OFF of Embedded-RDS, Remote Monitoring Server port number and communication error log
set in ERDS, RGW-PORT, and COM-LOG are cleared.
Use Case When upgrading the Bootable in the Embedded-RDS environment
Caution Use of the SRAM in Embedded-RDS differs depending on the Bootable version. Therefore, unless
initialization is executed at the time of version upgrade, data inconsistency occurs.
Related Service Mode COPIER > FUNCTION > INSTALL > ERDS, RGW-PORT, COM-LOG
PLPW-CLR Clear security policy setting password

Detail To clear the password of the security administrator set in the security policy settings.
Use Case When clearing the password of the security administrator
171
9. Service Mode
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > CLEAR
CRGL-CNT Clearing of cartridge replacement log
Detail To clear the cartridge replacement log.
Related Service Mode COPIER > FUNCTION > MISC-P > CRG-LOG
■ MISC-P
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > MISC-P
CNTR Output of counter report
Detail To output the counter values in the form of a report.
The usage of functions (reading, recording, communication and copy) is output.
ERR-LOG Output of error log report

Detail To output the error log in the form of a report.
SPEC Output of spec report

Detail To output the specifications in the form of a report.
The current device specifications such as the location, model information, and ROM version are
output.
ERDS-LOG Output of Embedded-RDS log report

Detail To output the log relating to Embedded-RDS in the form of a report.
The date, time, and code (8 digits) of each error that occurred are output.
Related Service Mode COPIER > FUNCTION > INSTALL > COM-LOG
CRG-LOG Output cartridge replacement log report

Detail To output the cartridge replacement log in the form of a report.
Use Case When checking the cartridge replacement log
■ SYSTEM
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > SYSTEM
DOWNLOAD Upgrading of machine firmware: difference
Detail To upgrade the machine firmware using a USB flash drive.
Compare the versions of firmware in the machine and the USB flash drive, and update the
differences.
Use Case At upgrade
Adj/Set/Operate Method 1) Connect the USB flash drive.
2) Select the item, and then press Yes key.
The machine restarts in download mode.
Caution Do not turn OFF/ON the power before "Executing..." disappears.
Related Service Mode COPIER > FUNCTION > SYSTEM > DL-FORCE
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9. Service Mode
PANEL-UP Upgrading of Control Panel CPU PCB firm
Detail To upgrade the firmware of the Control Panel CPU PCB using a USB flash drive.
Upgrading is performed when PANEL exists in the root directory of the USB flash drive.
Use Case At upgrade
Adj/Set/Operate Method 1. Connect the USB flash drive.
2. Select the item, and then press Yes.
3. Turn OFF/ON the main power.
Related Service Mode COPIER > DISPLAY > VERSION > PANEL
LOGWRITE Writing debug log to USB flash drive

Detail To write debuglog that includes the following information to the USB flash drive.
- Job list (job names, user names, and destinations)
- Communications log (destinations and user names)
- Job log (user names and job names)
Use Case When analyzing the cause of a problem
Related Service Mode COPIER > FUNCTION > SYSTEM > LOG2USB
IMPORT Read s-mode set VL from USB flash drive

Detail To read the service mode setting information (excluding those related to Reader/DADF) from the
USB flash drive.
Use Case When replacing the Main Controller PCB
Related Service Mode COPIER > FUNCTION > SYSTEM > EXPORT
EXPORT Writing of service mode setting value to USB memory

Detail To write the service mode setting information (excluding those related to Reader/DADF) to the
USB flash drive.
Use Case When replacing the Main Controller PCB
"Executing..." disappears when writing is completed.
Related Service Mode COPIER > FUNCTION > SYSTEM > IMPORT
SAVE-SM Backup of service mode setting info

Detail To back up the service mode setting information (excluding those related to Reader/DADF, but
including those related to Finisher) as a file to the USB flash drive using DCM function.
The setting information which has been backed up can be restored with RSTR-SM.
Use Case When saving the setting information before changing the service mode settings
Related Service Mode COPIER > FUNCTION > SYSTEM > RSTR-SM
Supplement/Memo DCM (Device Configuration Management): A function to export/import the machine's setting
information as a file.
173
9. Service Mode
RSTR-SM Restore of service mode setting info
Detail To restore the service mode setting information (excluding those related to Reader/DADF, but
including those related to Finisher) which has been backed up with SAVE-SM from the USB flash
drive using DCM function.
Use Case When changing the service mode settings back to those before the change
Caution It is necessary to back up the setting information using SAVE-SM in order to restore the information
with RSTR-SM.
Related Service Mode COPIER > FUNCTION > SYSTEM > SAVE-SM
LOG2USB Writing of debug log to USB flash drive

Detail To write the debug log stored in the eMMC to the USB flash drive.
Related Service Mode COPIER > FUNCTION > SYSTEM > LOGWRITE
LOG-DEL Deletion of debug log

Detail To delete the debug log stored in the eMMC.
Use Case When the debug log is no longer needed
DL-FORCE Install machine firmware: overwriting

Detail To forcibly overwrite the machine firmware with the firmware stored in the USB flash drive.
Use Case At upgrade/downgrade
Related Service Mode COPIER > FUNCTION > SYSTEM > DOWNLOAD
■ SPLMAN
COPIER (Service mode for printer) > FUNCTION (Operation / inspection mode) > SPLMAN
SPL14159 ON/OFF of USB device ID fixing
Detail To set whether to fix the USB device ID to "000000000000".
A PC attempts to install the driver every time it is connected to a machine. However, by fixing the
USB device ID, it recognizes that the same machine is connected so that it does not attempt to
install the driver again.
Use Case When saving the trouble of selecting a device used for printing from the candidate devices because
the driver is installed every time a USB is connected
0: OFF, 1: ON
Default Value 0
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9. Service Mode
SPL65677 Increase of paper leading edge margin
Detail To increase the margin on the leading edge of paper.
As the value is incremented by 1, the margin is increased by 0.1 mm.
Actually, a value where the setting value of SPL68676 is subtracted from the setting value of this
item is applied.
The margin settings which are job-specific or based on the printable area are applied regardless
of the setting of this item.
Unit 0.1 mm
Default Value 0
Related Service Mode COPIER > FUNCTION > SPLMAN > SPL68676
SPL68676 Decrease of paper leading edge margin

Detail To decrease the margin on the leading edge of paper.
As the value is incremented by 1, the margin is decreased by 0.1 mm.
Actually, a value where the setting value of this item is subtracted from the setting value of
SPL65677 is applied.
Unit 0.1 mm
Default Value 0
SPL68677 Increase of the left edge margin of paper

Detail To increase the margins on the left edge of paper.
As the value is incremented by 1, the margin is increased by 0.1 mm.
Actually, a value where the setting value of SPL25607 is subtracted from the setting value of this
item is applied.
Unit 0.1 mm
Default Value 0
SPL25607 Decrease of the left edge margin of paper

Detail To decrease the margins on the left edge of paper.
As the value is incremented by 1, the margin is decreased by 0.1 mm.
Actually, a value where the setting value of this item is subtracted from the setting value of
SPL68677 is applied.
Unit 0.1 mm
Default Value 0
175
9. Service Mode
SPL93822 Setting of department ID count all clear
Detail To set whether to disable clearing of all department ID counts.
Use Case When prohibiting clearing of all department ID counts
Caution Be sure to perform this mode after consulting with the system administrator at user's site.
0: Disabled
1: Enabled
Default Value 0
SPL78788 Setting of department ID count clear

Detail To set whether to disable clearing of department ID count.
Use Case When prohibiting clearing of department ID count
Caution Be sure to perform this mode after consulting with the system administrator at user's site.
0: Disabled
1: Enabled
Default Value 0
SPL00171 Set auto sleep shift time maximum value

Detail To set the maximum auto sleep shift time displayed in [Auto Sleep Time] in [Settings/Registration].
When 0 is set, the time that can be set is 60 minutes maximum.
Use Case When changing the setting time to shift to auto sleep mode
0: 60 minutes
1: 240 minutes
2: 120 minutes
Default Value 0 (Europe model or machine of less than 30 ppm's print speed except for Europe model)/2 (Others)
Additional Functions Timer Settings> Auto Sleep Time
Mode
SPL27354 PC-less update/RMDS preferences

Detail To set RMDS preferences of PC-less update.
0: Production environment/release environment
1: Product environment/staging environment
2: Maintenance environment 1/release environment
3: Maintenance environment 1/staging environment
4: Maintenance environment 2/release environment
5: Maintenance environment 2/staging environment
Default Value 0
176
9. Service Mode
SPL84194 ON/OFF of Embedded-RDS
Detail To set ON/OFF of Embedded-RDS function.
0: ON, 1: OFF
SPL32620 ON/OFF of PC-less update function

Detail To set whether to disable the PC-less update function.
2) Turn OFF / ON the main power switch.
Caution When LCDSFLG is 1, the setting of this item is disabled (the PC-less update function is turned
OFF).
0: OFF, 1: ON
Default Value 1
Related Service Mode COPIER > OPTION > FNC-SW > LCDSFLG
Supplement/Memo PC-less update: A function to directly download the firmware from the GDLS server and update it.
SPL37886 PC-less update: RMDS communication settings

Detail Set whether to use HTTPS to communicate with the RMDS server.
Communication with the GDLS server is not affected.
0: Do not use HTTPS. Use HTTP Communication.
1: Use HTTPS.
Default Value 1
SPL71700 Writing debug log to USB flash drive

Detail To write the debug log stored in the eMMC to the USB flash drive.
SPL01734 ON/OFF of remote UI service mode

Detail To set whether to allow using service mode on remote UI.
Use Case When using service mode on remote UI
Caution The setting value is linked with that of RMT-SW.
0: OFF, 1: ON
Default Value 1
Related Service Mode COPIER > OPTION > BODY > RMT-SW
177
9. Service Mode
SPL78148 ON/OFF of gradation characteristics compatible mode
Detail To set whether to make the density gradation characteristics of halftone the same as those of
conventional machines.
When set to "0", respective characteristic changes as follows.
Resolution Upward-convex
Gradation Linier
Color Tone Downward-convex
Use Case When making the density gradation characteristics the same as those of conventional machines
0: ON
1: OFF
Default Value 1
SPL39533 ON/OFF of department ID management

Detail To set whether to disable the department ID management.
Use Case When disabling the department ID management
SPL43810 Clear of system administrator settings

Detail To completely delete the following setting information.
- System Manager ID
- PIN
After clearing of the information, it is necessary to set the system manager ID/PIN again.
Use Case When the system manager ID/PIN has been forgotten
Caution Do not forget to set the system manager ID/PIN after clearing of the information.
SPL97097 ON/OFF of user setting backup data clear

Detail To set whether to clear all the user setting data which has been backed up.
When 1 is set, it is cleared at next startup.
0: OFF, 1: ON
Default Value 1
SPL09876 ON/OFF of Aladdin application debug log console function

Detail To set whether to enable the Aladdin application debug log console function.
Default Value 0
SPL07041 ON/OFF of remote shutdown with fax line

Detail To set whether to allow remote shut down when a FAX line is connected.
Display/Adj/Set Range 0/1
0: Do Not Allow
1: Allow
Default Value 1
Supplement/Memo Supported by models with FAX only
178
9. Service Mode
SPL50444 Select paper source for PCL5
Detail To select a paper source for PCL5..
0: HP compatible
1: Lexmark compatible
2: Zoran PCL compatible
3: Not used
Default Value 0
SPL98765 Execution of disabling function of all Aladdin application

Detail To set whether to execute disabling function of all Aladdin applications.
Default Value 0
Supplement/Memo Executed with entering the system administrator's password.
SPL05378 Display/hide of uniFLOW Online Setup icon

Detail To set whether to display or hide the uniFLOW Online Setup icon
0: Hide
1: Display
Default Value 0 (except for Dealer model)
1 (Dealer model)
SPL81031 ON/OFF of CDS update function

Detail To set whether to disable the CDS function.
0: OFF, 1: ON
Default Value 0
179
9. Service Mode
OPTION (Specification setting mode)

■ BODY
COPIER (Service mode for printer) > OPTION (Specification setting mode) > BODY
LOCALE Setting of location
Detail To set the location.
Set the location in this item and the paper size configuration in SIZE-LC, and then clear the setting
information in ALL.
Use Case - When replacing the Main Controller PCB
- When changing the location information
Adj/Set/Operate Method 1) Enter the setting value in this item, and then press Apply key.
2) Set the paper size configuration in SIZE-LC.
3) Execute ALL.
Caution The setting information such as user mode and service mode is initialized by executing ALL. The
settings of this item and SIZE-LC are not initialized.
1: Japan
2: North America
3: Korea
4: China
5: Taiwan
6: Europe
7: Asia
8: Oceania
9: Brazil
10: Latin
Related Service Mode COPIER > FUNCTION > CLEAR > ALL
COPIER > OPTION > BODY > SIZE-LC
SIZE-LC Setting of paper size configuration

Detail To set the paper size configuration.
When replacing the Main Controller PCB, set the location in LOCALE and the paper size
configuration in this item, and then clear the setting information in ALL.
Use Case - When replacing the Main Controller PCB
- Upon user's request
Adj/Set/Operate Method 1) Set the location in LOCALE.
2) Enter the setting value in this item, and then press Apply key.
3) Execute ALL.
Caution The setting information such as user mode and service mode is initialized by executing ALL. The
settings of this item and LOCALE are not initialized.
1: AB configuration
2: Inch configuration
3: A configuration
4: AB/Inch configuration
Related Service Mode COPIER > FUNCTION > CLEAR > ALL
COPIER > OPTION > BODY > LOCALE
180
9. Service Mode
MIBCOUNT Set of charge counter MIB scope range
Detail To set the range of counter information that can be obtained as MIB (Management Information
Base).
0: All charge counters are obtained
1: Only displayed counter* is obtained
2: All charge counters are not obtained
* : Counter specified by COUNTER 1 to 6
Default Value 0
Related Service Mode COPIER > OPTION > USER > COUNTER1 - 6
Supplement/Memo Counter meter-installed models only
NS-CMD5 Restriction on use of CRAM-MD5 authentication method at SMTP authentication

Detail To restrict use of CRAM-MD5 authentication method at the time of SMTP authentication.
Use Case Upon user's request
0: SMTP server-dependent
1: Not used
Default Value 0
Supplement/Memo SMTP authentication: Protocol in which user authentication function is added to SMTP, which is
the protocol to be used for e-mail transmission. At the time of e-mail transmission, this protocol
executes authentication of the user account and the password between the SMTP server and the
user to approve e-mail transmission only when it's authenticated.
NS-PLN Restriction on use of plaintext authentication at SMTP authentication in unencrypted

environment
Detail To restrict use of PLAIN/LOGIN authentication, which is plaintext, at the time of SMTP
authentication under the environment where the communication packet is not encrypted.
1: Not used
Default Value 0
181
9. Service Mode
NS-LGN Restriction on the use of LOGIN authentication at SMTP authentication
Detail To restrict use of LOGIN authentication at the time of SMTP authentication.
1: Not used
Default Value 0
SLPMODE Setting of shift to sleep mode

Detail To restrict shift to sleep mode.
When 1 is set, the machine does not shift to sleep mode.
Use Case When sleep failure occurs
Caution When 1 is set, the shift to the sleep mode except the mode (that is the Energy saver mode) that
the operation panel becomes off is prohibited. When the Auto Sleep time has passed, the mchine
shift to the energy saver mode that the operation panel becomes off.
The machine cannot prohibit the shift to the mode that the operation panel becomes off.
0 : Shift is available.
1 : Shift is not available.
Default Value 0
SDTM-DSP ON/OFF of Auto Shutdown Time display

Detail To set whether to display [Auto Shutdown Time] in [Menu].
The setting is enabled only for the model with automatic shutdown function.
Use Case When switching to display or hide the items related to auto shutdown
Caution For the model without automatic shutdown function, the setting is disabled even if it is configured.
0: OFF
1: ON
Additional Functions Preferences> Timer/Energy Settings> Auto Shutdown Time
Mode
RMT-SW ON/OFF of remote UI service mode

Detail To set whether to allow using service mode on remote UI.
Use Case When using service mode on remote UI
0: OFF, 1: ON
Default Value 0
182
9. Service Mode
PSWD-SW Set password type to enter service mode
Detail To set the type of password that is required to enter when getting into service mode.
2 types are available: one for "service technician" and the other for "system administrator + service
technician".
When selecting the type for "system administrator + service technician", enter the password for
service technician after the password entry by the user's system administrator.
Use Case Upon request from the user who concerns security
0: No password
1: Service technician
2: System administrator + service technician
Default Value 0
SM-PSWD Password setting for service technician

Detail To set password for service technician that is used when getting into service mode.
Use Case When password is required to get into service mode
Caution Be sure to select 1 or 2 with PSWD-SW in advance.
Default Value 11111111
Related Service Mode COPIER > OPTION > BODY > PSWD-SW
■ FNC-SW
COPIER (Service mode for printer) > OPTION (Specification setting mode) > FNC-SW
LCDSFLG Enabling of local CDS server
Detail To set whether to use the local CDS server.
Use Case When using the local CDS server
0: Disabled
1: Enabled
Default Value 0
Supplement/Memo When local CDS is used, iW EMC/MC device firmware update plug-in is required.
CDS-UGW Set to allow firmware update from Remote Monitoring Server

Detail To set whether to permit update of the firmware from the Remote Monitoring Server.
When "1: Enabled" is set, Updater accepts the operation from the Remote Monitoring Server in
cooperation with CDS.
Use Case When allowing update of the firmware from the Remote Monitoring Server
0: Disabled, 1: Enabled
183
9. Service Mode
CDS-FIRM Set to allow firmware update by admin
Detail To set whether to allow the user (administrator) to perform firmware update linked with CDS and
collection of log files.
Use Case When allowing the administrator to update the firmware
Caution Do not use it for purposes other than collecting log files.
Be sure to return the value to 0 after use.
0: Disabled, 1: Enabled
CDS-LVUP Set to allow CDS periodical update

Detail To set whether to allow the user (administrator) to perform periodical update linked with CDS.
When 1 is set, setting of periodical update can be made in via remote UI.
Use Case When allowing the user/service technician to perform periodical update
0: Disabled periodical update
1: Enabled periodical update
CRG-PROC Setting of behavior at end of cartridge lifetime

Detail To set the operation of the machine when the parts counter of the cartridge reaches the estimated
life value.
0: Not stopped
1: Stopped once
2: Completely stopped
Default Value 0 (B/W model)
1 (Color model)
2 (Dealer model)
CRGLF-K Setting of replacement reference values of Photosensitive Drum, Developing Assembly and
Waste Toner (Bk)
Detail To set the reference values for judging replacement of the component other than toner
(Photosensitive Drum, Developing Assembly, and waste toner) included in the life of Bk-color
cartridge.
These values are used as the basis for calculation of component other than toner when deriving
the estimated life value of the cartridge.
Use Case When toner consumption is low (when the life of the Photosensitive Drum or the Developing
Assembly decreases faster than that of toner)
Unit 0.01
Default Value 100
Dealer model differs according to the model.
184
9. Service Mode
RPT2SIDE Set of report 1-sided/2-sided output
Detail To set whether to use 1-sided or 2-sided for report output of service mode.
Use Case When making 1-sided report output
0: 1-sided
1: 2-sided
Default Value 1
EDB-ADSW Setting for using a test environment when constructing an automatic ordering system
Detail To set whether to use a test environment when constructing an automatic ordering system.
0: Field (product) environment
1: Environment to test external collaboration of the version before release
2: Environment to test collaboration of the same version as product environment
Default Value 0
■ DSPLY-SW
COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW
CRGLW-LV ON/OFF of cartridge preparation threshold value setting screen display
Detail To set whether to display the screen to set the threshold value for the toner level to prompt
preparation of a cartridge.
When 1 is set, [Custom] is displayed in [Display Timing for Cartridge Prep. Notif.] so that the user
can set the toner level (1 to 99%).
When 0 is set, the item is not displayed, so the user cannot set the toner level.
0: OFF, 1: ON
Default Value 1
Additional Functions Preferences > Display Settings > Display Timing for Cartridge Prep. Notif.
Mode
CRG-LOG Output cartridge replacement log report

Detail To output the cartridge replacement log in the form of a report.
0: OFF
1: ON
Default Value 1
GEN-CRG ON/OFF of Canon Genuine Mode display

Detail To set whether to display Canon Genuine Mode.
0: Hide
1: Display
Default Value 1
Supplement/Memo Enabled only for Cartridge model.
Not supported by Dealer model.
185
9. Service Mode
COPIER (Service mode for printer) > OPTION (Specification setting mode) > DSPLY-SW
RMT-CNCT Sw mssg dspl on machine w/o Remote Monitoring Server connect
Detail To set whether to display the message "Contact your service representative." to the customer who
uses the machine without having Remote Monitoring Server connected.
Use Case When switching to display or hide the message depending on whether Remote Monitoring Server
is connected or not
Adj/Set/Operate Method Enter the setting value, and then press OK key.
Caution This applies only to the messages displayed in the event of a toner memory detection error. (Alarm
code: 10-0091/-0092/-0093/-0094)
0: Hide
1: Display
Default Value 0
UFOS-DSP Display/hide of uniFLOW Online Setup icon

Detail To set whether to display or hide the uniFLOW Online Setup icon
0: Hide
1: Display
Default Value 0 (except for Dealer model)
1 (Dealer model)
■ IMG-MCON
COPIER (Service mode for printer) > OPTION (Specification setting mode) > IMG-MCON
REGM-SEL Adjustment of fine density correction
Detail To adjust density of fine lines and texts at 1200pdi.
The larger the value, the darker the lines and texts become.
Default Value 0
■ USER
COPIER (Service mode for printer) > OPTION (Specification setting mode) > USER
COUNTER1 Display of software counter 1
Detail To display counter type for software counter 1 on the Counter Check screen.
Use Case Upon user/dealer's request
Caution Display only. No change is available.
0: No registration
COUNTER2 Setting of software counter 2

Detail To set counter type for software counter 2 on the Counter Check screen.
0: No registration
186
9. Service Mode
0: No registration

0: No registration

0: No registration

0: No registration
CTCHKDSP ON/OFF of charge counter list output

Detail To set whether to print the charge counter in the system management data list.
0: ON, 1: OFF
Default Value 1
Additional Functions Output Report > Print List > System Manager Data List
Mode
Supplement/Memo Counter meter-installed models only
187
9. Service Mode
TNRB-SW ON/OFF of toner replacement counter display
Detail To set whether to display the toner replacement counter on the Counter Check screen.
When 1 is set, the user can check the toner replacement counter.
0: Hide
1: Display (Toner replacement counters in the 190s)
2 to 3: Not used
Default Value 0
PS-MODE Setting of compatible mode at PS usage

Detail To set the image processing at PS print.
Set 8 when line width differs depending on the drawing position although the same line width is
set.
Setting of a value other than the setting values means that multiple settings are combined.
(Example: 12=4+8)
4: Compatible with EFI at PS 2-sided delivery
8: strokeadjustment is enabled
Any value other than those mentioned above: Not used
Default Value 0
SMD-EXPT Set of service mode set VL export target

Detail To set whether to export "service mode data" from remote UI.
When 1 is set, "service mode data" is displayed as the target data of export on remote UI. When
installing more than 1 machine at the same time, the same service mode data can be registered.
Use Case When installing more than 1 machine at the same time
0: Not targeted
1: Targeted
Default Value 0
Supplement/Memo If selecting "service mode data" as the target data of export on remote UI after setting SMD-EXPT
to 1, service mode data can be exported.
ACC-SLP Set shift to sleep3: Card Reader connect

Detail To set whether to shift to sleep mode 3 when the Card Reader is connected.
0: Not shifted
1: Shifted
Default Value 1
188
9. Service Mode
RPL-IMP ON/OFF of replacement mode
Detail To set whether to import the setting information of a machine which has been exported to a different
one of the same model using DCM function.
When 0 is set, the setting information which has been exported can be imported only to the same
machine.
When 1 is set, the machine-specific setting information such as IPv4 address setting can be
imported to a different machine.
Use Case When migrating the setting of a machine to a different machine of the same series that has been
replaced
0: OFF, 1: ON
Default Value 0
■ ACC
COPIER (Service mode for printer) > OPTION (Specification setting mode) > ACC
WLAN Setting of wireless LAN function
Detail To set whether to enable the wireless LAN function.
0: Disabled
1: Enabled
Default Value It differs according to the model.
■ LCNS-TR
COPIER (Service mode for printer) > OPTION (Specification setting mode) > LCNS-TR
ST-BRDIM Install state Display of BarDIMM function
Detail To display installation state of Barcode Printing for PCL when disabling and then transferring the
license.
Use Case When checking whether Barcode Printing for PCL is installed
Adj/Set/Operate Method 1) Select ST-BRDIM.
2) Enter 0, and then press Apply key.
When installation has been completed, the transfer license key is displayed under TR-BRDIM.
Default Value According to the setting at shipment
TR-BRDIM Transfer license key display of BarDIMM (outside Japan)

Detail To display transfer license key to use Barcode Printing for PCL when disabling and then
transferring the license.
Use Case When replacing the device
Adj/Set/Operate Method 1) Select ST-BRDIM.
2) Enter 0, and then press Apply key.
The transfer license key is displayed under TR-BRDIM.
Display/Adj/Set Range 24 digits
■ LCNS-OF
COPIER (Service mode for printer) > OPTION (Specification setting mode) > LCNS-OF
ST-BRDIM Not use
189
9. Service Mode
COUNTER (Counter mode)

■ TOTAL
COPIER (Service mode for printer) > COUNTER (Counter mode) > TOTAL
SERVICE1 Service-purposed total counter 1
Detail To count up when the printout is delivered outside the machine.
Large size: 1, Small size: 1
A blank sheet is not counted.
Unit 1 sheet
Default Value 0
SERVICE2 Service-purposed total counter 2

Detail To count up when the printout is delivered outside the machine.
Unit 1 sheet
Default Value 0
TTL Total counter

Detail To display the total of counters of COPY, PDL-PRT, FAX-PRT, RPT-PRT, and MD-PRT.
Unit 1 sheet
Default Value 0
Related Service Mode COPIER > COUNTER > TOTAL > COPY, PDL-PRT, FAX-PRT, RPT-PRT, MD-PRT
PDL-PRT PDL print counter

Detail To count up when the printout is delivered outside the machine/2-sided printout is stacked at PDL
print.
Unit 1 sheet
Default Value 0
RPT-PRT Report print counter

Detail To count up when the report print is delivered outside the machine/2-sided printout is stacked.
The counter is not advanced by blank paper or delivery in service mode.
Unit 1 sheet
Default Value 0
Related Service Mode COPIER > COUNTER > TOTAL > TTL
190
9. Service Mode
COPIER (Service mode for printer) > COUNTER (Counter mode) > TOTAL
MD-PRT Media print counter
Detail To count up when the media print is delivered outside the machine.
The counter is not advanced by blank paper or delivery in service mode.
Unit 1 sheet
Default Value 0
Related Service Mode COPIER > COUNTER > TOTAL > TTL
2-SIDE 2-sided copy/print counter

Detail To count up the number of 2-sided copies/prints when the copy/printout is delivered outside the
machine/2-sided copy/printout is stacked.
Unit 1 time
Default Value 0
■ PICK-UP
COPIER (Service mode for printer) > COUNTER (Counter mode) > PICK-UP
C1 Cassette 1 pickup total counter
Detail To count up the number of sheets picked up from the Cassette 1.
The counter is advanced by printout in service mode.
Unit 1 sheet
Default Value 0
C2 Cassette 2 pickup total counter

Detail To count up the number of sheets picked up from the Cassette 2.
Unit 1 sheet
Default Value 0
MF Multi-purpose Tray pickup total counter

Detail To count up the number of sheets picked up from the Multi-purpose Tray Pickup Unit.
Unit 1 sheet
Default Value 0
191
9. Service Mode
COPIER (Service mode for printer) > COUNTER (Counter mode) > PICK-UP
2-SIDE 2-sided pickup total counter
Detail To count up the number of sheets picked up in duplex mode.
Unit 1 sheet
Default Value 0
■ JAM
COPIER (Service mode for printer) > COUNTER (Counter mode) > JAM
TOTAL Total jam counter
Detail To count up the number of total jam occurrences.
Use Case When checking the jam counter
Unit 1 time
Default Value 0
2-SIDE Duplex Unit jam counter

Detail To count up the number of jam occurrences in the Duplex Unit.
Unit 1 time
Default Value 0
MF Multi-purpose Tray jam counter

Detail To count up the number of jam occurrences in the Multi-purpose Tray.
The counter is advanced even in the case of paper size mismatch or misprint.
Unit 1 time
Default Value 0
C1 Cassette 1 jam counter

Detail To count up the number of jam occurrences in the Cassette 1.
Unit 1 time
Default Value 0
192
9. Service Mode
COPIER (Service mode for printer) > COUNTER (Counter mode) > JAM
C2 Cassette 2 jam counter
Detail To count up the number of jam occurrences in the Cassette 2.
Unit 1 time
Default Value 0
193
9. Service Mode
TESTMODE (Service mode for test print, operation check, etc.)
PRINT (Print test mode)

TESTMODE (Service mode for test print, operation check, etc.) > PRINT (Print test mode)
PG-TYPE Setting of PG number
Detail To set the PG number of the test print.
Use Case At trouble analysis
0: Grid
1: Halftone
2: Solid black
3: Solid white
4: 17 gradations
5: Thin Horizontal Line Pattern
6: Pascal Correction Chart
7: Chart128
Default Value 0
COUNT Setting of PG output quantity

Detail To set the number of sheets for PG output.
Unit 1 sheet
Default Value 1
PHASE Set 1-sided/2-sided print for PG output

Detail To set 1-sided/2-sided print for PG output.
Even if 1 is set for a machine supporting 1-sided print, the setting is disabled.
0: 1-sided
1: 2-sided
Default Value 0
MODE Setting of test print image formation method

Detail To set the image formation method for the test print.
If PG-TYPE is 0 or 1, this setting is disabled because a specific image formation method is applied.
0: TBIC
1: Resolution Dither
2: Gradation Dither
3: Tone Dither
4: Hi Resolution Dither
Default Value 0
Related Service Mode TESTMODE > PRINT > PG-TYPE
194
9. Service Mode
THRU Setting of image correction table at test print
Detail To set the image correction table that is used at the time of test print output.
When 0 is set, normal gamma LUT is used so that the density characteristics by the density
correction process can be checked.
When 1 is set, linear gamma LUT is used so that the density characteristics of this machine can
be checked.
0: Normal gamma LUT
1: Through (linear) gamma LUT
Default Value 0
Supplement/Memo Gamma LUT: Density gradation characteristic table
DENS Adjustment of test print engine F value

Detail To adjust the test print engine F value.
The larger the value, the darker the image becomes.
Use Case At problem analysis
Default Value 0
Supplement/Memo F value: Used as an index to indicate lens brightness.
MABK Setting of toner thinning process

Detail To set toner thinning process.
The larger the value, the greater the toner thinning amount at test print becomes.
Use Case When color displacement occurs during test print
0: OFF
1: Mode 1
2: Mode 2
3: Mode 3
4: Mode 4
Default Value 0
FEED Setting of paper source at test print

Detail To set the paper source at the time of test print output.
If this mode is set when there is no Cassette 2 (option Pickup Cassette), the output is made from
Cassette 1 (standard Pickup Cassette).
Caution In case of using the Multi-purpose Tray, be sure to place paper on the tray before executing this
item.
0: Multi-purpose Tray
1: Cassette 1
2: Cassette 2
3: Cassette 3
4: Cassette 4
Default Value 1
195
9. Service Mode
START Output of test print
Detail To output a test print with the PG pattern set in PG-TYPE, MODE, etc.
Related Service Mode TESTMODE > PRINT
196
APPENDICES
Service Tools.................................... 198
General Circuit Diagram....................199
Backup Data List............................... 201
Soft counter specifications................ 203
List of Items Which Can Be Imported
.......................................................204
Service Tools
Service Tools
Special Tools
• No special tools are required when servicing the machine.
Solvents and Oil List

No. Type Purpose Remark
1 Ethyl alcohol • Cleaning: • Purchase locally
metal part, oil stains, toner stains • Keep away from flame
198
General Circuit Diagram
General Circuit Diagram (1/2)

10 9 8 7 6 5 4 3 2 1
Laser Scanner Unit
UN22
SL2 High Voltage
Multi-purpose Tray Laser Scanner
F Motor Power Supply PCB F
Pickup Solenoid
M2
UN8 SW101
Memory
SL1 Front Cover Switch
Cassette Pickup Solenoid
Main Motor
M1 FM1
UN3 Main Fan
E Laser Scanner E
Driver PCB
SW1
UN1 Power Switch
Power Switch PCB
UN12
UN2
Relay PCB UN9 Main Controller PCB
DC Controller
SL3 PCB
Duplex Reverse Solenoid
D D
CL1
Duplex Re-pickup
Clutch
Multi-purposeTray Fixing Delivery

Paper Sensor Sensor
PS13
PS3 TH1
Thermistor
UN4 UN28
Multi-purpose Tray Paper Sensor PCB UN11
Fixing Delivery
Cassette Paper
C Sensor Sensor PCB Low Voltage C
PS1 Power Supply Unit
TP1
UN5 Thermoswitch
Cassette Paper Sensor PCB H1
Duplex Feed Fixing Heater
Sensor
PS21 Fixing Assembly (1/2)
PS20
Paper Width UN10
SW2 Sensor
Delivery
Cassette Detection Switch UN6 PS4 Tray Full
B Paper Width/Duplex Feed Sensor PCB B
Sensor
UN27 Delivery Tray PCB
Cassette Driver TOP Sensor Full Sensor
PCB
UN25 Cassette Paper PS2
Cassette Paper Sensor
Sensor PCB PS461 UN7
TOP Sensor PCB
Cassette Paper
UN26 Surface Sensor
Cassette Paper
Surface Sensor PCBPS460
M3
A Lifter Motor A
SL5
Cassette Pickup Solenoid
10 9 8 7 6 5 4 3 2 1
P.1
199
General Circuit Diagram (2/2)

10 9 8 7 6 5 4 3 2 1
F UN16 5inc LCD F
E
UN17 E
UN15
UN17
D D
UN18
UN19
C C
UN12
B B
UN20
UN21
A
SOFT-ID PCB A
10 9 8 7 6 5 4 3 2 1
P.2
200
Backup Data List
Backup Data List
Deletion
Menu >
Prefer- Menu > Management Settings Service Mode
ences
Replace Backup by User Backup by Service
COPIER
Data Location > FUNC-
Network Data Management COPIER > FUNCTION > CLEAR
Initialize TION >
All Data / SPLMAN
DC Con- Main Initialize Settings Initialize Initialize Menu Location
SRVC- COUN- ERDS- PLPW- CRGL- SPL4381 Location
troller Control- Network Key and Function Management Initialize HIST *2 ALL Yes/No Method to be Yes/No Method
Preferences DAT*1 TER DAT CLR CNT 0 to be stored
PCB ler PCB Settings Certificate Settings Settings All stored
Menu
Prefer- Main - Clear Clear*9 Clear - Clear*8 - - Clear - - - Clear - - - - Yes Remote PC, USB No - -
ences Control- UI *5 memory
ler LUI *6
PCB
Function Main - Clear - Clear - - Clear - Clear - - - Clear - - - - Yes Remote PC, USB No - -
Settings Control- UI *5 memory
ler LUI *6
PCB
Manage- Main - Clear - Clear - - - Clear Clear - - - Clear - - - - Yes Remote PC, USB No - -
ment Control- UI *5 memory
Settings ler LUI *6
PCB
Status Monitor
Job Log Main - Clear - Clear - - - - - - - Clear Clear - - - - No - - No - -
Control-
ler
PCB
Counter
Part Main - Clear - Clear Clear - - - - - Clear - - - - - - No - - No - -
counter Control-
(Main ler
Control- PCB
ler)
Part DC Clear - - - - - - - - - - - - - - - - No - - No - -
counter Control-
(DC ler
Control- PCB
ler)
Re- Main - - - - - - - - - - - - Clear - - Clear - - - - - - -
place- Control-
ment ler
logs of PCB
non-
genuine
cartridge
Other
Key and Main - Clear - Clear - - - - - - - - Clear - - - - No - - No - -
Certifi- Control-
cate ler
Settings PCB
E-RDS Main - - - - - - - - - - - - Clear Clear - - - - - - - - -
Set- Control-
tings*12 ler
PCB
Service mode
201
Backup Data List
Deletion
Menu >
Prefer- Menu > Management Settings Service Mode
ences
Replace Backup by User Backup by Service
COPIER
Data Location > FUNC-
Network Data Management COPIER > FUNCTION > CLEAR
Initialize TION >
All Data / SPLMAN
DC Con- Main Initialize Settings Initialize Initialize Menu Location
SRVC- COUN- ERDS- PLPW- CRGL- SPL4381 Location
troller Control- Network Key and Function Management Initialize HIST *2 ALL Yes/No Method to be Yes/No Method
Preferences DAT*1 TER DAT CLR CNT 0 to be stored
PCB ler PCB Settings Certificate Settings Settings All stored
Service Main - Clear - - - - - - - Clear - - Clear - - - - Yes Remote PC, USB Yes Service USB memo-
mode Control- UI *5 memory mode *4 ry
setting ler LUI *6
values PCB
(Main
Control-
ler)
Service DC Clear - - - - - - - - - - - - - - - - Yes Remote PC, USB Yes Service USB memo-
mode Control- UI *5 memory mode *4 ry / Main
setting ler LUI *6 *7 Controller
values PCB
(DC
Control-
ler)
Password
System Main - Clear*3 - Clear*3 - - - Clear*3 Clear*3 - - - Clear*3 - - - Clear*10 No - - No - -
Adminis- Control-
trator ler
pass- PCB
word
Security Main - Clear - Clear - - - Clear Clear - - - Clear - Clear - - No - - No - -
Policy Control-
Adminis- ler
trator PCB
pass-
word
Service Main - Clear - - - - - - - - - - - - - - - No - - No - -
Mode Control-
pass- ler
word* PCB
11
*1. Service data (Except "COPIER > COUNTER") is initialized.

*2. The logs(Communication management, Print, Jam, Error, Alarm) are cleared.
*3. The user data and service data and each history and the settings of the system administrator are cleared. (The system manager ID and password are changed back to the default values ID: 7654321/PWD: 7654321).
*4. COPIER > FUNCTION > SYSTEM > IMPORT / COPIER > FUNCTION > SYSTEM > EXPORT
*5. Settings/Registration >Management Settings >Data Management > Import/Export
*6. Settings Menu > Management Settings > Data Management > Import/Export
*7. COPIER > FUNCTION > VIFFNC > STOR-DCN
*8. Except "Preferences > Network Settings"
*9. Clear only an item of the "Preferences > Network Settings".
*10. Because the settings of the "System Manager ID and PIN" are cleared, set "System Manager ID and PIN" again.
*11. COPIER > OPTION > BODY > SM-PSWD(Setup password by SM-PSWD)
*12. COPIER > FUNCTION > INSTALL > ERDS / COPIER > FUNCTION > INSTALL > RGW-PORT / COPIER > FUNCTION > INSTALL > COM-LOG
202
Soft counter specifications
Soft counter specifications

The numbers entered for software counters are classified as follows:
No. Counter Details

100 to 199 Total
100 to 199
No. Counter Name

101 Total 1
102 Total 2
113 Total (Black & White/Small)
114 Total 1 (2-Sided)
194 Cartridge Replacement (Black)
203

The following shows items to be imported for this function.
Note that the setting values are not imported in cases such as below:
• Items which are originally not included in a DCM file (e.g.:"Settings/Registration Basic Information" of a DCM file exported
using service mode)
• Not included in the import coverage (Cases A to C)
• There are no options and functions related to setting values
The import coverage shown in the table below is as shown below. Those that are not described here cannot be imported.
Import coverage Description

Case A: The same machine Import to the same machine (for backup and restoration, etc.)
Case B: The same model Import to a different machine of the same model (the same series)
Case C: Different model Import to a different machine of a different model (a different series)
NOTE:
This list is the common list for this function.
Therefore, this list may contain some items that are not supported by this function.
Service Mode Settings

Initial screen Main item Intermediate Sub item Case A Case B Case C
item
COPIER ADJUST FEED-ADJ ADJ-MFY Yes - -
COPIER ADJUST FEED-ADJ ADJ-MFX Yes - -
COPIER ADJUST FEED-ADJ ADJ-MFYR Yes - -
COPIER ADJUST FEED-ADJ ADJ-MFXR Yes - -
COPIER ADJUST FEED-ADJ ADJ-C1Y Yes - -
COPIER ADJUST FEED-ADJ ADJ-C1X Yes - -
COPIER ADJUST FEED-ADJ ADJ-C1YR Yes - -
COPIER ADJUST FEED-ADJ ADJ-C1XR Yes - -
COPIER ADJUST FEED-ADJ ADJ-C2Y Yes - -
COPIER ADJUST FEED-ADJ ADJ-C2X Yes - -
COPIER ADJUST FEED-ADJ ADJ-C2YR Yes - -
COPIER ADJUST FEED-ADJ ADJ-C2XR Yes - -
COPIER ADJUST VIFADJ DEV-HV-K Yes - -
COPIER ADJUST VIFADJ FU-TMP Yes - -
COPIER ADJUST VIFADJ CRG-HV-K Yes - -
COPIER ADJUST VIFADJ LS-PWR-K Yes - -
COPIER ADJUST VIFADJ TR-HV Yes - -
COPIER FUNCTION SPLMAN SPL14159 Yes Yes Yes
COPIER FUNCTION SPLMAN SPL65677 Yes - -
COPIER FUNCTION SPLMAN SPL71100 Yes *1 - -
COPIER FUNCTION INSTALL ERDS Yes Yes Yes
*1. FAX model only
204
item
COPIER FUNCTION INSTALL RGW-PORT Yes Yes Yes
COPIER OPTION BODY MIBCOUNT Yes Yes Yes
COPIER OPTION BODY NS-CMD5 Yes - -
COPIER OPTION BODY NS-PLN Yes - -
COPIER OPTION BODY NS-LGN Yes - -
COPIER OPTION BODY SLPMODE Yes Yes Yes
COPIER OPTION BODY SDTM-DSP Yes Yes Yes
COPIER OPTION FNC-SW LCDSFLG Yes Yes Yes
COPIER OPTION FNC-SW CRG-PROC Yes Yes -
COPIER OPTION FNC-SW CRGLF-K Yes Yes -
COPIER OPTION FNC-SW RPT2SIDE Yes Yes Yes
COPIER OPTION DSPLY-SW CRGLW-LV Yes Yes Yes
COPIER OPTION DSPLY-SW CRG-LOG Yes Yes -
COPIER OPTION IMG-MCON REGM-SEL Yes - -
COPIER OPTION USER CTCHKDSP Yes - -
COPIER OPTION USER TNRB-SW Yes - -
COPIER OPTION USER SMD-EXPT Yes - -
COPIER OPTION USER ACC-SLP Yes Yes Yes
FAX SSSW SW01 Yes*1 - -
FAX SSSW SW02 Yes *1 - -
*1. FAX model only
205
item
FAX MENU 005 Yes *1 - -
FAX NUM 002 Yes *1 - -
FAX NCU TONE 001 Yes *1 - -
FAX NCU TONE 002 Yes *1 - -
FAX NCU PULSE FORM Yes*1 - -
FAX NCU PULSE 001 Yes *1 - -
FAX NCU DIALTONE BIT Yes *1 - -
FAX NCU DIALTONE 001 Yes *1 - -
*1. FAX model only
206
item
FAX NCU 2ND DLTN BIT Yes *1 - -
FAX NCU 2ND DLTN 001 Yes *1 - -
FAX NCU BUSTONE0 BIT Yes *1 - -
FAX NCU BUSTONE0 001 Yes *1 - -
FAX NCU BUSTONE1 BIT Yes *1 - -
FAX NCU REORDRTN BIT Yes *1 - -
FAX NCU REORDRTN 001 Yes *1 - -
FAX NCU AUTO RX 001 Yes *1 - -
*1. FAX model only
207
item
FAX NCU CNGDTCT 001 Yes *1 - -
FAX NCU SPECIALB SW01 Yes *1 - -
FAX NCU SPECIALN 004 Yes *1 - -
*1. FAX model only
208
item
FAX NCU RKEY 001 Yes *1 - -
FAX NCU RKEY 002 Yes *1 - -
FAX NCU PBXDIALT BIT Yes *1 - -
FAX NCU PBXDIALT 001 Yes *1 - -
FAX NCU PBXBUSYT BIT Yes *1 - -
FAX NCU PBXBUSYT 001 Yes *1 - -
*1. FAX model only
209

SERVICE MANUAL imageCLASS - X - LBP1238 - II - SM - r4 - 230906

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imageCLASS X

Symbols Explanation Symbols Explanation

Check visually. Insert the claw.

Check a sound. Push the part.

Disconnect the connector. Connect the power cable.

Connect the connector. Disconnect the power cable.

Remove the cable/wire from the Turn on the power.

Install the cable/wire to the cable Turn off the power.

Remove the screw. Loosen the screw.

Install the screw. Tighten the screw.

Cleaning is needed. Measurement is needed.

The following rules apply throughout this Service Manual:

Handling of packaging materials

For Italy, Environmental labelling:

Per l'Italia , Etichettatura ambientale :

2. Technical Explanation (Device).................................................................... 18

3. Technical Explanation (System)................................................................... 44

5. Parts Replacement and Cleaning................................................................. 72

9. Service Mode................................................................................................ 156

General Circuit Diagram..................................................................................................................199

How to Handle the Laser Scanner Unit

Dieses Gerät ist der Klasse 1 der Laserprodukte zugeordnet.

Power Supply / Lithium Battery

Power Supply Guidelines

Notes When Handling a Lithium Battery

Handling Adhered Toner

Points to Note Before Servicing

• Be careful not to be injured by burrs of edges, sharp corners or protrusions.

Points to Note at Cleaning

LBP1238 II / 1238P II 1238Pr II

LBP1238 II/1238P II/1238Pr II

Low to Middle Class A4/ LTR B&W Laser Beam Printer

* No hardware or specification change from the current model.

During sleep mode

Paper size Standard Cassette Multi-purpose Tray 2-sided

*1: 105.0 to 148.0 mm x 216.0 to 355.6 mm

No. Name No. Name

[1] [4] [7]

No. Name No. Name

■ Rear Side of the Machine

Cross Section View

[21] [20] [19] [18] [17] [16]

No. Name No. Name

[2] [3] [4] [5] [6] [7]

No. Name No. Name

No. Name No. Name

No. Parts name Role

Main Controller PCB

J924 J922 J916 J917 J919 J918

J920 J911 J909 J912

No. Roles and Specifications No. Roles and Specifications

No. Roles and Specifications No. Roles and Specifications

*1: Models with FAX only

No. Roles and Specifications No. Roles and Specifications

Sym- Name Drive parts Failure Detection

Symbol Name Cooling area Type Speed

Door Open Detection

Symbol Name Remarks

Low Voltage Power Supply Control

Warning display2 End of life display4 *5