Basic computer troubleshooting

Pre-Test

1. ) What is the first step you should take when troubleshooting a computer problem?

A. Restart the computer

B. Disconnect all peripherals
C. Call technical support
D. Check for error messages

2). If your computer is not powering on at all, what is a common component to check first?

A. Monitor
B. Keyboard
C. Power supply
D. Hard drive

3) . If your computer is making unusual noises, what component might be failing?

A. Keyboard
B. Monitor
C. Hard drive
D. CPU

4). When troubleshooting network connectivity issues, what should you check first?

A. Keyboard and mouse

B. Monitor settings
C. Internet Service Provider (ISP) status
D. Ethernet or Wi-Fi connection

5. What should you do if your computer is running slowly and responding slowly to commands?

A. Upgrade the CPU

B. Reinstall the operating system
C. Close unnecessary programs and processes
D. Replace the motherboard

6. It you receive a "No bootable device" error message on startup, what should you check first?

A. Monitor connection
B. Hard drive status
C. RAM modules
D. Keyboard functionality

7. If your computer's display shows distorted graphics or artifacts, what could be a potential issue?

A. Malware infection
B. Overheating
C. Graphics card problem
D. Lack of RAM
8.If your computer frequently freezes or crashes, what should you check first?

A. Keyboard and mouse

B. Graphics card drivers
C. Power supply
D. RAM modules

9. What is the primary purpose of an "antivirus" program in computer troubleshooting and security?

A. To enhance graphics performance

B. To optimize system resources
C. To prevent and remove malware and viruses
D. To clean the computer screen

10. If your computer is displaying a "No signal" message on the monitor, what should you check first?

A. RAM modules
B. Hard drive status
C. Monitor cable connections
D. CPU temperature
11. What is the primary purpose of "Windows Update" in troubleshooting and maintenance?

A. To remove all installed software

B. To update device drivers
C. To keep the Windows operating system and software up to date with the latest security patches and
improvements
D. To scan for hardware issues

12. If your computer is experiencing frequent crashes and displaying a "blue screen" error message, what should
you check for?

A. Overheating
B. Graphics card drivers
C. Monitor settings
D. Keyboard connectivity

13. If your computer is infected with malware or viruses, what type of software should you use to remove them?

A. Antivirus software
B. Disk cleanup software
C. Disk defragmenter
D. Device manager

14. What is "driver compatibility" in the context of software troubleshooting?

A. The ability to run multiple software applications simultaneously

B. The ease of use of a software application
C. The ability of a device driver to work with a specific operating system and hardware
D. The speed of a software application

15. What should you do if a software application is not responding or has frozen?

A. Uninstall the application

B. Forcefully shut down the computer
C. Wait for it to respond
D. Use the task manager to end the application process

16. What is a "strong password" in the context of online security?

A. A password that is easy to remember
B. A password that contains only letters and numbers
C. A password that is long, complex, and includes a combination of letters, numbers, and special characters
D. A password that is written down for easy reference

Fundamentals of Computer Hardware

1. What is the central processing unit (CPU) responsible for?

A. Displaying images on the screen

B. Storing data permanently
C. Processing data and executing instructions
D. Connecting to the internet

2. What is an operating system?

A. Atype of computer hardware

B. A piece of software that helps manage computer hardware and provides
C. A type of computer monitor
D. A type of keyboard

3. What is the primary function of a computer's motherboard?

A. To display images on the screen

B. To store data permanently
C. To provide a physical platform for connecting various hardware components
D. To connect to the internet

4. What is the role of the power supply unit (PSU) in a computer?

A. To process data
B. To display images on the screen
C. To provide electrical power to the computer's components
D. To store data

5. What is the purpose of a firewall in computer security?

A. To keep the computer warm

B. To block unauthorized access and control the flow of data
C. To play music
D. To clean the computer screen
6. What is a server?

A .A type of coffee machine

B. A computer that provides services or resources to other computers over a network
C. A computer used for gaming
D. A portable computer

7. What is the purpose of a computer's BIOS (Basic Input/Output System)?

A. To cook food
B. To provide a graphical user interface
C. To perform virus scans
D. To initialize hardware components and start the boot process

8. What is a computer's IP address used for?

A. To make phone calls

B. To send text messages
C. To identify and communicate with other devices on a network
D. To display images on the screen

9.What is an IP address?

A. A type of computer virus

B. A unique numeric address used to identify devices on a network
C. A type of keyboard
D. A web browser

10. Which of the following devices is responsible for connecting multiple computers in a local area network
(LAN)?

A. Router C. Switch
B. Modem D. Firewall

Ohs in Computer Systems Servicing

1. Refers to the legislation, policies, procedures and activities that aim to protect the health, safety and welfare. of
all people at the workplace.

A. OHS
B. HAZARD
C. RISK
D. REDUCTION

3. Do not work alone so that there's someone who can take care of you in case of emergency.
A. TRUE B. FALSE

3. Use excessive force if things don't quite slip into place.

A. TRUE B. FALSE
4. Clean the area before and after using it to maintain sanitation and prevent accidents.
A. TRUE B. FALSE

5.Always power off the computer and unplug the computer before working on it.
A. TRUE B. FALSE

6. Always wear personal protective equipment (PPE) in accordance with the organization OHS procedures
practices
A. TRUE B. FALSE

7. Use brush, compressed air or blower in cleaning the computer system.

A. TRUE B. FALSE

8. Which of the following statement should you consider when working on computer?

A. Wearing shoes with conductive rubber shoes

B. Removing expansion cards from computer when it is turned off.
C. Mixing electronic components with water
D. Wearing jewelries when working

9. Which of the following defines Occupational Health And Safety (OHS)?

A. Planned system of working to prevent illness and injury

B. Identify hazard and risk
C. Eliminate the hazard or modify the risk the present
D. All of the above

10.Which statements does not support the precautionary measures while working with PC'S?

A. Removing expansion cards from a computer when it is turned off

B. Be sure not to mix electronic components and water
C. Not wearing jewelries when working inside any computer related equipment
D. Working on components that are plugged into their power source

11.It is best practice that a fire extinguisher and first aid kit be available in the workplace.
A. TRUE B. FALSE
 BIOS & BEEP
CODES

1. An example of a Read Only Memory (ROM) found inside the computer's motherboard.
a. BIOS b. RAM c. CPU d. Hard disk

2.Test is used to ensure that the system is functioning properly.

a. BIOS b. POST c. CMOS d. BOOTING

3.To instruct the computer on how to perform basic functions such as booting, identifying and configuring a
hardware component, which is needed to set-up?
a. BEEP CODES
b. BIOS
c. CMOS
d. POST

4.The computer's internal hardware is being checked for compatibility and connection before starting the boot
process. Which process is being described based on the statement?
a. BEEP CODES
b. BIOS
c. CMOS
d. POST

5. Computer produces audio signal to announce the result of a short diagnostic testing sequence.
Which of the following is pertaining to the audio signal?
a. BEEP CODES
b. BIOS
c. CMOS
d. POST

6. The computer uses IBM BIOS chip. During the initial process, the beep produced which tells that ro
computer passed with the POST conducted, what do you think is the kind of beep does it produce?
a. 1 short beep
b. 2 short beep
c. Continuous beep
d. Repeating short

7.If 1 long and 1 short beep signal sounds produced after the POST using IBM ROM chip, which is the
component that has an error?

a.adapter b.hard disk c.motherboard d.video card

8. When video card is not detected during the POST using the AWARD BIOS, what kind of beep will it
produced?
a) Beeps repeating endlessly
b) 1 Long, 2 Short beeps
c) 1 Long, 3 Short beeps
d) Repeated high frequency beeps

9.The memory card is not detected during POST using Del BIOS, how many beep will it produces constou irso
add new hardware to your computer, which is the best thing that needed to be
 a. Brand
b. Capacity
c. Compatibility
d. Speed

10.If you want to add new hardware to your computer, which technique is the best thing that needed to be
considered first?
a. Brand
b. Capacity
c. Compatibility
d. Speed

11.If you prefer to trouble shoot your own computer, which technique is best to do to see the errors within the
computer components?
a. Bring the computer to the shop and ask about the error and then fix
b. Clean the computer and borrow components to the shop
c. Perform the swapping of components from the working ones in which you have
d. Replace the whole computer components