Dinh Et Al., 2021
Dinh Et Al., 2021
Dinh Et Al., 2021
https://www.emerald.com/insight/2040-7122.htm
JRIM
16,3 “I want to be as trendy as
influencers” – how “fear of missing
out” leads to buying intention for
346 products endorsed by social
Received 28 April 2021
Revised 21 June 2021
media influencers
11 August 2021
Accepted 22 August 2021 Thi Cam Tu Dinh and Yoonjae Lee
Department of Business Administration, Yeungnam University,
Gyeongsan, Republic of Korea
Abstract
Purpose – As social media use rises, the impact of social media influencers on customer buying decisions
increases, due to customers viewing influencers as ideal role models who they try to imitate. Nevertheless, this
phenomenon is still under-researched. This study examined the impact of the imitation of influencers on
customer buying intention toward endorsed products, which is mediated by social comparison, materialism
and the fear of missing out (FOMO).
Design/methodology/approach – An online survey of 243 respondents was conducted via Amazon’s
Mechanical Turk platform. This study employed structural equation modeling to test for direct and indirect
effects among the constructs.
Findings – The results revealed that imitation of influencers has a significant impact on social comparison,
materialism and FOMO, which affect buying intention toward endorsed products. The analysis results
highlight the critical role of FOMO in explaining buying intention toward endorsed products in the context of
social media influencers.
Originality/value – This study proposes a new theoretical model and empirically tests the power of
influencers to affect consumer buying intention for endorsed products. It also explains the influencers’ effects
through FOMO, which have hardly been examined in earlier research although it is an important factor in
understanding customer behavior. The implications are discussed for the academic literature and for online
marketing strategies in marketing and advertising management.
Keywords Social media influencer, Imitation of influencers, FOMO, Social comparison, Materialism,
Buying intention
Paper type Research paper
Introduction
With the growth of social networking platforms, interactions and communication with
customers have become increasingly important. Activities on social media platforms allow
brands to grow directly through brand pages and advertisements or indirectly via
communities where customers can participate and engage (Wang, 2021). Companies use
celebrities to attract customers to their brand, but, nowadays, mass media celebrities are not
alone in being able to gain worship from audiences. A new type of celebrity, called
influencers, can affect an audience’s attitude through social network service (SNS) platforms
using blogs, vlogs and tweets (Freberg et al., 2011). Social media influencers share similarities
with traditional celebrities. The main difference is that influencers are more accessible and
appear more trustworthy (Abidin, 2016). Therefore, they can attract an audience with higher
commitment, reach an audience with a high conversion rate, and build connections with
Journal of Research in Interactive
Marketing followers and customers (Shen, 2021). In other words, social media influencers can help
Vol. 16 No. 3, 2022
pp. 346-364
companies connect to their customers at a deeper level with personalized experiences and
© Emerald Publishing Limited
2040-7122
spread brand-related messages effectively. Thus, SNS influencers are of interest to marketers
DOI 10.1108/JRIM-04-2021-0127 and researchers.
The number of social media influencers has been increasing, which has been one of the Influencer and
strongest impacts on consumer behavior in recent decades. About 80% of marketers use FOMO
social media influencers as an effective means of attracting customer attention and
promoting their business (Ward, 2017). Influencers cultivate relationships with their audience
via SNS platforms, such as YouTube, Facebook and Instagram, by presenting their opinions
after testing products or brands and organizing events (giveaways, discounts) to promote or
give advice about endorsed products. A total of sixty percent of YouTube subscribers
reported that they would follow influencers’ advice on what to buy (O’Neil and Blumenstein, 347
2016). Social media influencers are considered channels for achieving customer interaction.
By buying influencer-endorsed products, followers feel they are up to date with the latest
trends and capture “cheap moments” with famous people. They adore social media
influencers, consider influencers to be their idealized self-images (La Ferle and Chan, 2008),
and imitate them by following their recommendations. Despite the need to explore this
phenomenon, few studies have focused on it.
Research related to influencers has examined consumption in various contexts in four
major streams: the credibility of the source, source attractiveness (Kim et al., 2018; Khan et al.,
2019; Berne and Marzo, 2020), the congruence or match-up model (Lim et al., 2017; Khan et al.,
2019; Lou and Kim, 2019) and the meaning transfer model (Lim et al., 2017; Shan et al., 2020).
Studies explore influencer power with various consequences, including changing customer
attitudes (Hung, 2014), purchase intention (Lim et al., 2017; Khan et al., 2019; Shan et al., 2020),
product engagement and brand content engagement (Gretzel, 2018; Berne and Marzo, 2020;
Shan et al., 2020). Influencers are effective sources for building positive relationships with
customers because they transfer brand messages to their followers. However, to the best of
our knowledge, no studies have focused on customers’ imitation of influencers, which is the
main motivation of customers when purchasing endorsed products. To further understand
the motivation of consumers to buy products under the influence of influencers, this study
proposes a latent process from the imitation of influencers to customer buying intention
mediated by social comparison, the fear of missing out (FOMO) and materialism.
FOMO is a well-established and important concept in consumer behavior, especially in the
social media marketing context. In previous research, FOMO is described as a psychological
concept related to the anxiety a person feels when using social media platforms
(Przybylski et al., 2013). FOMO is also referred to as a fear that other people may have
better experiences or rewards and encourages people to use social media as a way to satisfy
needs (Przybylski et al., 2013). Although it stems from a concept related to the online context,
in recent research, FOMO may explain both online behaviors (Beyens et al., 2016) and offline
behaviors (Kang et al., 2019). FOMO is a powerful consumer motivation (Herman, 2011) that
can explain consumer purchasing behavior (Hodkinson, 2016), especially in SNS contexts
under the effects of influencer marketing. Despite the importance of FOMO in buying
intention toward endorsed products, few studies in this research area have explained the
effect of influencer imitation on FOMO. Hence, the mediation role of FOMO on customer
behavior, especially in explaining the underlying process of customers’ buying decisions in
an online context, needs to be explored. To fill this gap, this study examines FOMO as a
channel for individuals with the desire to imitate their favorite influencers to go through to
make a buying decision.
Social comparison and materialism are intermediate steps between the imitation of social
media influencers and the consumption of endorsed products. People innately judge
themselves compared to others or analyze themselves in relation to others’ information
(Festinger, 1954). When interacting with others, people compare themselves to them,
particularly to those who are better off, and SNS platforms provide a fertile ground for such
activities. Gilbert’s (2000) research showed that upward social comparison occurs when
people compare themselves to others who are perceived as being better off, like social media
JRIM influencers. Through the sharing of content, influencers create opportunities for a brand to
16,3 enhance engagement with their consumers and for customers with a high imitation of
influencers to compare themselves with idealized media images (Schiffman and Kanuk, 2004).
The interaction between influencers and their followers stimulates customer desire for
possessions and material values. Kasser et al. (2004) confirmed that individuals learn about
materialistic values on TV through the effect of mass media influencers. They compare their
possessions with others as an expression of self that arouses material value and compulsive
348 buying behavior (Tsang et al., 2014).
Previous research has suggested the effect of influencer endorsement on buying intention
(Hermanda et al., 2019; Lim et al., 2017; Saima and Khan, 2021), but little research has focused
on the imitation feeling created when social media users interact with social media influencers
(Corr^ea et al., 2020). Due to the lack of knowledge regarding the effect of social media
influencers on customer behavior, this study provides a new explanation for understanding
the underlying decision process of customers purchasing endorsed products under the
influence of social media influencers. It helps expand the literature on FOMO and social media
influencers in marketing and provides suggestions for marketers and social media
influencers to develop their campaigns effectively. Moreover, to further explore the power
of imitation of influencers on customer buying decisions, this study tested the impacts of the
imitation of influencers, social comparison, materialism and FOMO on customer buying
intention. Although FOMO is considered an emerging consumer phenomenon (Good and
Hyman, 2020b; Hodkinson, 2016; Çelik et al., 2019; Kang et al., 2019), FOMO is still a new
concept in the marketing context, and no quantitative research has yet examined the
influencer effect through FOMO. Therefore, this study examined the effects of influencers on
customer intention to purchase endorsed products, which is mediated by FOMO. We also
examined the mediating role of materialism and social comparison, which may intensify the
influence of SNS influencers on buying intention. Previous studies have mentioned the effects
of mass media celebrities on social comparison and materialism (Lou and Kim, 2019;
Islam et al., 2018; La Ferle and Chan, 2008). In this study, social comparison and materialism
are the results of social-media-influencer imitation and the mediators in the motivation
process inside customer buying decisions.
Research methodology
Sampling
Our survey was conducted using Amazon’s Mechanical Turk (MTurk) platform, which uses
human intelligence to complete surveys and experiments for researchers. The subjects of this
study were people living in the USA. A filter question was used, “Do you have favorite beauty
influencers?” This identified those who did not have a favorite beauty influencer, who were
not questioned further. Thus, 5.8% (15 surveys) of the respondents were excluded from
this study.
Respondents who had a favorite beauty influencer were asked to answer questions related
to their thoughts on influencers, motivators and buying intention. A pretest with 50
participants was performed, and the pretest data showed that the questionnaire was suitable
for further data collection. A total of 243 questionnaires were used for the analysis.
In this study, beauty influencers were selected as the research objects. Influencers are
interested in several areas, including fashion and beauty, food, high-tech, health and fitness,
and games, but in this study, we focused on beauty influencers who are the most prototypical
Influencer and
FOMO
FOMO
H4
H3
Materialism Figure 1.
Research model
examples of influencer marketing (Belanche et al., 2020). Beauty influencers are the most
popular influencers and usually share their tips to help their followers enhance their
appearance. Approximately 43% of consumers follow beauty influencers (Trosch, 2020).
Participants were required write down the names of their beauty influencers to make them
think about their favorite beauty influencers before beginning the questionnaire.
Respondents listed various names of beauty influencers that they follow. The main SNS
platforms where participants connected with their favorite influencers included YouTube,
Instagram and Facebook, matching previous research results. Influencers usually show
consumer products they have used, provide their opinions or simply promote them online
through the use of SNS platforms.
The total sample used in this study was 243, comprising 130 female respondents (53.5%)
and 113 male respondents (46.5%). Respondents’ ages ranged from 18 to 50, matching the
leading social media user demographic in the USA (Chaffey, 2021), with respondents in their
30s accounting for the highest proportion (48.6%). Table 1 presents the demographic
characteristics of the respondents.
Measurement
Each variable in this study was measured based on previous studies and refined to meet the
purpose of the study. The study employed seven-point Likert scales to measure the level of
statement agreement (from one, meaning “strongly disagree,” to seven, meaning “strongly
agree”). The total number of questions in this survey was 31, which included questions on
exclusion, social media platforms, demographic questions and 27 questions designed for five
Results
This study used analysis of moment structure (AMOS) 23.0 to test the measurement model
and structural model. We first evaluated the measurement model through convergent
validity, factor loading coefficient, reliability by composite reliability (CR) and average
variance extracted (AVE), and discriminant validity. Subsequently, we tested the proposed
hypothesis with the structural model and explored the mediating roles of social comparison,
FOMO and materialism in this research model.
Measurement model
The convergent validity, reliability and discriminant validity of the measurement were
assessed using confirmatory factor analysis (CFA). Results found that the chi-square test was
significant (χ 2 (df 5 314) 5 572.9, p < 0.05). The model fit was assessed through three
different indices: the root mean square error approximation (RMSEA), comparative fit index
(CFI) and Tucker–Lewis Index (TLI). The results show that this model presented an
acceptable model fit with RMSEA 5 0.058, CFI 5 0.945 and TLI 5 0.938. The factor loadings
are presented in Table 2, and convergent validity was verified. Only when all factor loading
values were greater than 0.60, was convergent validity accepted (Hair et al., 2018). The lowest
factor loading in our study was 0.711, indicating that convergent validity was met.
The reliability of the constructs is accepted if CR values are greater than 0.70 and AVE values
exceed 0.50 (Fornell and Larcker, 1981). All values of CR and AVE surpassed this threshold,
which means that the reliability of this measurement was acceptable.
In terms of discriminant validity, the square roots of the AVE values exceeded the
correlations between the constructs, indicating that discriminant validity was satisfied
(Table 3).
Construct Item Mean SD Factor loading CR AVE
Influencer and
FOMO
Imitation of influencer IM1 5.88 1.05 0.782 0.807 0.582
IM2 5.81 1.09 0.724
IM3 5.77 1.13 0.781
Social comparison SC1 5.96 1.09 0.711 0.910 0.560
SC2 5.88 1.12 0.731
SC3 5.84 1.14 0.719 355
SC4 5.91 1.04 0.803
SC5 5.86 1.12 0.785
SC6 5.92 1.12 0.746
SC7 5.76 1.24 0.726
SC8 5.92 1.06 0.758
FOMO FO1 5.07 1.65 0.853 0.958 0.742
FO2 5.13 1.64 0.853
FO3 5.19 1.63 0.871
FO4 5.12 1.57 0.832
FO5 5.17 1.60 0.852
FO6 5.09 1.61 0.881
FO7 5.05 1.81 0.863
FO8 5.16 1.59 0.884
Materialism MA1 5.59 1.25 0.757 0.864 0.559
MA2 5.57 1.32 0.766
MA3 5.61 1.30 0.771
MA4 5.67 1.22 0.723
MA5 5.69 1.19 0.721
Buying intention BI1 5.63 1.16 0.797 0.862 0.582
BI2 5.49 1.24 0.826
BI3 5.67 1.15 0.840
Note(s): SD, standard deviation; CR, composite reliability; AVE, average variance extracted; IM, imitation of
social media influencers, SC, social comparison; FOMO, fear of missing out; MA, materialism; BI, buying Table 2.
intention Scale reliabilities
IM SC FOMO MA BI
0.269***
356
Imitation of 0.612*** Social Buying
influencers comparison intention
0.264**
Materialism
: Significant path
Figure 2.
Research results
Note(s): *: p < 0.05; **: p < 0.01; ***: p < 0.001
increase their level of materialism as a result. The relationship between social comparison
and FOMO is also significant, with a standardized beta value of 0.42 (significant at 0.01),
which supports H3. This indicates that individuals who make a social comparison are likely
to experience the fear and anxiety of missing out on products endorsed by influencers. Social
comparison was a positive predictor of materialistic value (β 5 0.264, p < 0.01), which
supports H5. Respondents who perceived a higher level of social comparison with influencers
were more materialistic. Finally, there are also positive, significant relationships between
FOMO, materialism, and buying intention, supporting H4 and H6. People with a high level of
FOMO and materialism are likely to develop a strong tendency to buy products endorsed by
influencers. The results of this study are presented in Figure 2 and Table 4.
Mediation effects
To shed light on whether social comparison, FOMO, and materialism mediate the
relationship between imitation of social media influencers and customer buying intention,
mediation analysis was run to test the indirect effects, with 2,000 bootstrapped samples to
estimate the 95% bias-corrected confidence intervals (CIs). Mediation relationships were
Discussion
This research was conducted to examine the relationship between the imitation of influencers
and buying intention through the effects of social comparison, FOMO, and materialism.
This study provides a new lens through which to explain the power of influencer effects,
especially the influencer imitation phenomenon, on the purchase intention toward products
endorsed by influencers. The results are summarized as follows:
This study established that the imitation of influencers increases the level of materialism
of followers because followers learn about materialism by interacting with influencers on
social media platforms and by following the influencer’s product recommendations.
Therefore, materialism mediated the effects of imitation of social media influencers on
followers’ buying intentions of endorsed products. Depending on the idea that social media
influencers would have happier and more successful lives, followers will try to use the
endorsed products with the desire to be like influencers. Consistent with previous research
results, imitation of social media influencers can be a positive predictor of material values.
Social comparison to social media influencers is a steppingstone from the imitation of
social media influencers to FOMO and materialism. Influencers are idealized images that
followers desire to reflect. Those who imitate social media influencers tend to make upward
social comparisons in terms of knowledge, appearance, or lifestyle aspects. This finding
supports the social comparison theory and previous research that found that the greater the
desire of people to associate with social media influencers, the more they compare themselves
to better off influencers (Festinger, 1954; Seo and Hyun, 2018) for self-appraisal.
The interaction between influencers and their followers promoted upward social
comparisons, which then motivated materialistic possession and the anxiety of missing
out on trendy products.
Theoretical contribution
Our research contributes to existing works on influencers, social comparison theory and
FOMO. Although the imitation of famous people is a global phenomenon (Islam et al., 2018)
that is related to the deep engagement between followers and influencers, no research has yet
focused on its effects on recommended products. This study provides a new theoretical model
by empirically testing a new process, in which influencers’ power can affect purchase
intention toward products, and all hypotheses in the proposed model are accepted. Moreover,
this study also supports theories of social comparison and the meaning transfer model
(Festinger, 1954; McCracken, 1989) in the social media influencer context, while most previous
studies focused on social norms contexts and traditional celebrity endorsement (De Veirman
et al., 2017; Seo and Hyun, 2018). Second, this study introduces a new perspective of FOMO as
an important construct in the social media marketing and social media influencer contexts
that have been proposed and empirically tested. This brings a new theoretical perspective to
influencers, FOMO, and buying intention toward endorsed products. FOMO is an important
construct in the online context (Beyens et al., 2016), but there have been no studies on the
influence of FOMO on purchase intention toward influencer-endorsed products. This study
uses FOMO in the influencer research context and develops a premise for using FOMO to
explain the role of influencers in customers’ purchase intentions. Third, this study affirms the
mediating roles of materialism and upward social comparison in the context of social media
influencers. While previous studies mentioned upward social comparison to consumer
communities or mass media celebrities (Chan, 2008; Seo and Hyun, 2018), this research
applied social comparison theory to the context of social media influencers. Moreover, this
study applied and expanded the effects of imitation of influencers on customers’ purchase
intention, whereas previous studies only dealt with the effect on materialism.
Practical implications Influencer and
The proposed model has several practical implications for marketers and social media FOMO
influencers in developing effective marketing plans. This study explains the underlying
process of buying decisions under the influence of influencers, which is considered an effective
marketing tool. Social media influencers can help change consumer–brand relationships in a
positive way. The interaction between social media influencers and their followers through
their content-sharing communities can transfer brand-related messages and persuade followers
to purchase products and services (Wang, 2021). Therefore, this study suggests that marketing 359
practitioners can consider choosing social media influencers for advertising campaigns for
successful marketing communication. Marketers need to choose social media influencers who
have a high number of followers and a considerable impact on their online communities to
increase customers’ desire to imitate them and consume endorsed products. Moreover, this
study proved that FOMO plays an important role in customer buying intention, so that
marketers, advertisers and even social media influencers should be able to induce FOMO to
establish customer engagement. By catching new trends and satisfying customer needs, social
media influencers and advertisers can encourage social comparisons to influencers in their
posts, which, in turn, increases materialism and evokes FOMO in customers. Influencers and
marketers who want to engage with customers on social media platforms should promote
FOMO-related thoughts, such as events stressing the scarcity of products and the fun and
excitement one can have when owning such endorsed products. FOMO appeal in posts can help
increase customers’ anxiety about falling behind and the belief that they can fulfill their needs
by consuming endorsed products.
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