Final Project of Module 1

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Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to

Davangere city.

CHAPTER -1
INTRODUCTION

1.1 A Brief overview of the company: -

Today, one-third of India's population needs glasses. The term “need” applies to people
diagnosed with vision problems, but only about a quarter of them actually wear glasses. When
adding up the number of people who choose to wear glasses as a fashion accessory, the number
is staggering. Customers in this group want many pairs of glasses to go with many types of
outfits.

Every day in India, more than 1.5 million (15 lakh) glasses are sold. The sector is highly
divided, with family-run stores dominating. This eyewear industry has had a new
transformation since 2010, the year Lenskart was founded.

Lenskart is a prescription optical eyewear retail chain that operates as an e-commerce


marketplace for prescription eyeglasses, BLU glasses, frames and goggles. Additionally,
Lenskart also focuses on physical stores and has more than 1,500 omnichannel stores across
more than 175 cities in India, Singapore and Dubai. Its manufacturing facility in Delhi produces
more than 300,000 lenses every month. Lenskart also has a factory in Zhengzhou, China, which
processes nearly 20% of its frame output. Hailed as the largest eyewear brand in India, the
company is also known as the unicorn eyewear company, having joined the Indian unicorn club
in December 2019.

Lenskart is a leading eCommerce company that maintains an online optical store packed with
both classic and trendy eyeglasses, lenses, and more at affordable prices.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 1


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

These glasses can be easily ordered online by the customers, who will get them delivered with
many discounts that come and go.

Unlike many other players, Lenskart operates on both an online and offline distribution
platform. Customers can shop online at lenskart.com or in person at their distinctively built
offline store. With the first-of-its-kind ‘Home eye checkup,’ Lenskart is revolutionizing the
eyewear industry. They use specialized robots to deliver glasses in Lenskart that are accurate
to 3 decimal places.

To the nearest three decimal places, lenses are delivered by specialized robots through Lenskart.

5000+ various eyewear models are available at Lenskart, which also provides free home
delivery and a 14-day replacement guarantee. The business produces all types of eyewear,
including sunglasses, reading glasses, and contact lenses.

The following success elements apply to this industry: product, quality, portfolio, turnaround
time, and after-sales support. The brand's simple value proposition is to "deliver a high-quality
product at a reasonable price."

1.2 Inception of the company.

The Indian eyewear industry was dominated by brick-and-mortar stores with minimal digital
presence. Bansal recognized that a vast segment of the Indian population required spectacles,
but the market was still underserved. The lack of standardized pricing, limited choice, and the
inconvenience of visiting physical stores presented a ripe opportunity.

The Early Days

Initially, Lenskart functioned purely as an online model. The company's focus was on providing
high-quality frames and lenses at affordable prices directly to consumers, cutting out
intermediaries. Their platform offered a diverse range of products and incorporated tools to
ensure customers could choose glasses that suited them – like the 'Virtual Try-On' feature,
which was revolutionary at the time.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 2


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

The Indian eyeglasses business Lenskart was established in 2010 by Peyush Bansal, Amit
Chaudhary, and Sumeet Kapahi. Since then, it has grown to be one of the biggest online
eyeglasses merchants in the nation, with over 700 locations spread throughout 175 cities. This
blog post will go in-depth on Lenskart's success and everything you need to know about it.

The creator of Lenskart, Peyush Bansal, was born in India's Chandigarh. He earned his
engineering degree in Canada and spent a few years working for Microsoft before moving back
to India in 2007. He made the decision to launch his own business after discovering a lack of
organized retail in the eyewear sector while he was in India.

To transform the Indian eyewear market, Bansal and his co-founders launched Lenskart in
2010. They wanted to make it simple and affordable for people to purchase high-quality
eyewear, and they recognized an opportunity to do so by selling glasses online.

Most Indians preferred to purchase eyewear from physical stores rather than online, so
encouraging them to do so was one of the main challenges that Bansal and his team faced while
establishing Lenskart. However, they maintained and eventually developed a devoted customer
base.

In the Indian e-commerce sector, Lenskart is a remarkable success story. By providing high
quality, reasonably priced eyewear online and in physical stores, the company's founders have
revolutionized the eyewear market in India. The dedication of Lenskart to technology and
sustainability has also distinguished it from its rivals. With its ongoing expansion and
inventiveness, Lenskart is well-positioned to continue to dominate the Indian e-commerce
market for many years to come.

1.3 Nature of business carried.

When Lenskart realized that Indian buyers want to touch and feel a product before purchasing
a high involvement product, they modified to the Omni Strategy from their initial online
business model. Since it was crucial for them to use technology to actively engage with
customers and adjust to the constantly shifting demands of their customers.

The company's focus with this strategy is on providing the right product, at the right time, at
the right location.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 3


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

Customer involvement is extremely crucial for Lenskart because they assist clients in receiving
a purchasing experience that is customized to their preferences. By offering a value proposition,
Lenskart aims to maintain its relationship with clients and build trust.

The company Lenskart, which has expanded to 80 cities and is based on the franchise business
model in which 35% of all revenue is shared with the franchisee in exchange for an annual fee
of 2, 00,000 lakhs, is well known for offering bundled offers like buying two at the price of one
or cross offers like giving the first frame for free, in addition to real-time offers, personalized
recommendations, email coupons, etc.

Lenskart has a B2C business model which is highly sales-oriented. They sell their product
directly to customers at an affordable price. They have a wide variety of frames within a price
range of Rs.345 to Rs.30,000 and also the first frame you buy is absolutely free.

Lenskart Funding

Lenskart has raised a total of $554.6 million in funding over 10 rounds. Their latest funding
was raised on May 16, 2021, from a Secondary Market round. The company is funded by 15
investors - Kohlberg Kravis Roberts, Temasek Holdings, SoftBank Vision Fund, Kedaara,
Chiratae Ventures, T&R, Unilazer, IFC, TPG, Adveq, IDG Ventures. Lenskart has four
investments and their most recent investment was on 13th October 2020 when Tango Eye and
Ditto valued at $500k each.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 4


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

The total funding of Lenskart is $554.6 million which are:

• October 2011 raised $4 million in series A.


• December 2012 raised $10 million in series B.
• January 2015 raised $21.9 million in series C.
• May 2016 raised $60.1 million in series D.
• September 2016 raised $2 billion in series E.
• January 2017 raised $240 million in a Secondary Market round.
• September 2019 raised $55 million in series F.
• December 2019 raised $275 million in Series G.
• May 2021 raised $95 million in the Secondary Market round.

1.4 Mission, vision, values of the company.

From its inception, Lenskart embarked on a mission to revolutionize the Indian eyeglasses
market. Driven by a steadfast commitment to quality, affordability, and unparalleled customer
satisfaction, the brand aimed to establish itself as the prime destination for all eyewear
necessities. Today, not only has Lenskart ascended as one of India's premier eyewear brands,
but it has also broadened its horizons to international markets. This journey, transitioning from
modest origins to its eminent stature, epitomizes its innovative spirit, resilience, and profound
grasp of consumer desires.1.4 Mission, vision, values of the company.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 5


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

MISSION

Lenskart's mission is to make eyewear accessible, affordable, and fashionable to all. They aim
to transform the way people perceive and buy eyewear by offering a wide range of high-quality
eyeglasses, sunglasses, and contact lenses. Lenskart is committed to providing exceptional
customer experiences through innovative technology, a vast product selection, and a customer
centric approach. Their goal is to be the go-to destination for all eyewear needs, both in India
and internationally, while ensuring customer satisfaction, affordability, and style remain at the
core of their mission.

VISION

Lenskart's vision was to "Revolutionize eyewear in India" and to become the "number one
eyewear provider in India and globally."

India, known as the world's blind capital, faces a significant challenge. With a staggering 15
million blind individuals, the country accounts for half of the world's blind population.
Alarmingly, 75% of these cases stem from preventable blindness, largely due to a dire shortage
of optometrists and a lack of donated eyes essential for treating corneal blindness. Furthermore,
an estimated 153 million people in India require reading glasses, yet lack the means to access
them. The nation's requirement stands at 40,000 optometrists, but there are only 8,000 currently
available.

Values of the company

1. Customer Centricity: Ensuring customer satisfaction through high-quality products,


post-purchase support, and innovative features like virtual try-ons and home trial options.

2. Innovation: Continually investing in technology and new ideas, be it through their online
platform, in-store tech experiences, or manufacturing processes.

3. Quality: They strive to provide high-quality eyewear at affordable prices, ensuring that their
products are both stylish and durable.

4. Affordability: Making eyewear accessible to a broader audience by offering competitive


pricing.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 6


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

5. Integrity: Being honest and transparent in their dealings with both customers and partners.

6. Expansion & Growth: A desire to grow not just within the Indian market, but also
internationally.

Latest Shareholding Summary

Lenskart's Legal Entity Valuation Founders' Net worth Founders' Net worth

LENSKART
SOLUTIONS PRIVATE 35,000Cr 4,380Cr 4,380Cr

LIMITED

Lenskart India's vision, "Vision to India," aims to reach the masses by developing a low-cost
franchise model. Lenskart Lite is a model that will help them introduce the framework in Tier
3 and 4 cities, as well as expand their presence in Tier 2 cities. It also introduced regular contact
lenses that can be quickly discarded. Lenskart's goal is to provide affordable and simple
eyewear solutions with the aid of its Aqualens product. It would be extremely affordable to the
daily masses who want both trends and costs. The main aim of Lenskart India is to close the
distance between selected and unselected lenses.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 7


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

1.5 Goals and objectives of the company.

Lenskart, as one of the leading eyewear companies in India, has had clear goals and objectives
since its inception. Some of the broader goals and objectives that can be discerned from their
business operations, growth trajectory, and communications include:

1.Market Leadership: To be the leading eyewear provider in India and make significant inroads
in international markets.

2.Affordability and Accessibility: Democratize eyewear by making it affordable and accessible


to all, even in the remotest parts of the country.

3.Innovative Customer Experience: Continue enhancing the customer buying experience


through technological innovations, like the virtual try-on, home trials, and eye tests at home.

4.Offline Expansion: While starting as an online platform, they’ve steadily expanded their
physical store presence. This objective is likely to continue, allowing customers to touch and
feel products and get in-person consultations.

5.Diversify Product Range: Beyond just glasses and sunglasses, expand into various eyewear
categories like contact lenses, specialized lens solutions, and more.

6.International Expansion: After establishing a dominant position in India, expand the brand
and its presence in global markets.

7.Sustainable Growth: While growth is a clear objective, they would also be focusing on
sustainability, ensuring that their business model remains profitable.

8.Collaborations and Brand Partnerships: Partner with international brands, celebrities, and
influencers to expand their product offerings and enhance brand visibility.

9.Focus on Quality: Ensure that every product meets quality standards, keeping customer
satisfaction at the core of their operations.

10.Digital Transformation: Continuously invest in digital technologies to improve the online


shopping experience, customer service, and back-end operations.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 8


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

It is important to note that, while these are some broad goals and objectives derived from their
activities and statements, the specifics may change over time.

1.6 Quality Policy

Produced by robots

They are the first and only company in India to employ the robotic method to produce glasses
with a three-decimal place accuracy. With an automated system that makes it possible to inspect
lenses, find the geometric centre, and load lenses for edging without the need for a finishing
block, these imported German equipment guarantee perfection on all fronts. Their employees
have zero tolerance for errors, and our call centre strives to satisfy every client, address their
issues, and take feedback seriously.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 9


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

1.7 Product and services profile.

Lenskart BLU

Digital devices like phones, laptops, and tablets emit harmful blue rays that can damage our
eyes. Once powered by Lenskart BLU, the computer glasses effectively block 98% of these
blue rays.

They are available with prescription and zero power, and they relieve eye strain on screen heavy
days. With Lenskart BLU, you can transform your everyday seeing experience.

Lenskart is a leading eyewear brand based in India. The company was established with a vision
to offer affordable and quality eyewear solutions to its customers. Lenskart has witnessed
significant growth, primarily due to its online-first model and later expanding into offline retail
as well.

Here's a brief overview of Lenskart's product and service profile:

1. Products:

• Prescription Eyeglasses: Lenskart offers a wide variety of frame designs for both men and
women. This includes rimless, full-rim, and half-rim options in various materials like metal,
acetate, and titanium. Price ranges from Rs.499 & maximum Rs.13000

• Sunglasses: The company offers sunglasses in a variety of styles, ranging from aviators to
wayfarers, and more. Price ranges from Rs.350 to Rs.27,950.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 10


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

• Contact Lenses: Lenskart sells daily, bi-weekly, and monthly contact lenses. They carry major
brands such as Bausch & Lomb, Acuvue, and more. Price Ranges from Rs.450 to 1119.

• Kids Eyewear: They offer a range of glasses specially designed for children. Price Range from
Rs.599 to Rs.2000.

• Accessories: This includes lens cleaning solutions, eyeglass cases, and more.

• Specialties: Eyewear, Eyeglasses, Sunglasses, Contact Lenses, Power Sunglasses, Optical,


Retail, Fashion, Vision, Eyecare, Vision care, Digital, Omnichannel, Ecommerce,
Technology, Manufacturing.

2. Services:

•Home Eye Check-up: Lenskart provides a service where trained professionals visit the
customer's home to conduct a comprehensive eye examination.

•3D Try-On: Online shoppers can use their webcam to virtually "try on" different frames and
see how they look.

•Home Trial: Customers can select a few frames to be sent to their homes, try them on in person,
and then decide which one(s) to purchase.

•Physical Stores: Despite starting as an online-first model, Lenskart has expanded its footprint
with physical retail stores across India, where customers can directly browse and buy products.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 11


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

•Lenskart Gold Membership: A membership program that offers benefits like buy one get one
free on frames, among other perks.

•Easy Returns: If a customer isn't satisfied with their product, they can opt for easy returns or
exchanges.

3. Technology and Innovation:

• Blu Smartphone Lenses: These are lenses designed to block harmful blue light emitted by
screens.

• Robotic Lens Edging: To ensure precise cutting and fitting of lenses into the frames.

Expansion Efforts: By 2021, Lenskart had also made efforts to expand internationally, with a
presence in markets like Singapore.

This provides a broad overview of Lenskart's offerings as of 2021, the company may have
added new products, services, or updated their existing ones since then.

1.8 Area of operation.

Lenskart, which started as an online platform, expanded its operations and has since had a
presence in multiple domains. Lenskart, which started its operations in India, has significantly
expanded its footprint within the country and started making strides in international markets.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 12


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

1. Domestic Operation (India):

Lenskart initially began as an online platform, but over the years, it expanded its presence with
offline stores. They have a network of physical stores across major cities and towns in India.

• Online Platform: Serving customers across the length and breadth of the country through
its website and mobile app.
• Physical Retail Stores: Lenskart has opened several retail outlets in metros, tier-1, and even
tier-2 cities in India.

2. International Operations:

By 2021, Lenskart had begun its international expansion:

Singapore: Lenskart made its overseas debut by launching in Singapore. They operated both
an online platform and offline stores in the country.

Potential Expansion: There were reports and plans about Lenskart looking to expand to other
Southeast Asian markets and the Middle East.

1.Online Presence: Lenskart's primary area of operation when it started was its online
platform, which allows customers to browse and purchase eyewear products from their website
or mobile app. The platform provides features like a virtual 3D try-on, customer reviews, and
more.

2.Offline Retail Stores: Lenskart diversified into the brick-and-mortar space by opening retail
stores across various cities in India. These stores allow customers to physically try on frames,
get their eyes tested, and avail other in-store services.

3.Home Services: Lenskart introduced services like home eye check-ups, where trained
professionals visit customers' homes to conduct eye examinations. They also had a home trial
service allowing customers to try frames at home before purchasing.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 13


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

4.International Operations: As part of its expansion strategy, Lenskart began establishing its
footprint outside India. By 2021, they had ventured into markets like Singapore and were
looking into further global expansion.

5.Manufacturing: Lenskart invested in its manufacturing processes, using advanced


technology to ensure precision in lens cutting and fitting. The company claimed to have a
robotic system to achieve accuracy in their lenses.

6.Research and Development: Lenskart showed interest in continuously evolving its product
range and improving customer experience, which indicates operations in R&D to innovate in
the eyewear space. Given the dynamic nature of businesses, the areas of operation for Lenskart
might have expanded or shifted after 2021. For the most updated information on their current
areas of operation, it would be best to consult Lenskart's official sources or recent corporate
publication.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 14


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

1.9 Ownership pattern.

The above pie chart representation is about Lenskart ownership.

Funds own the majority of Lenskart's shares, accounting for 84.16%, while Founder hold
12.50%, ESOP hold 2.50%, Angel hold 0.46%, Enterprise hold 0.34% and Other People hold
0.03%.

Eyewear brand Lenskart and its CEO/co-founder Peyush Bansal shot to fame following his
'Shark Tank India' appearance last year. Post-season 1, all the 'sharks', including Bansal,
attained celebrity status and, as a result, viewers aspired to be like them.

1.10 Competitors information

Lenskart, being a major eyewear player in India, faces competition from various brands, both
online and offline. Here are some of the key competitors in the eyewear market in India:

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 15


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

1.Titan Eye Plus: A part of the renowned Tata Group, Titan Eye Plus offers a range of
eyeglasses, sunglasses, and contact lenses. They have a strong offline retail presence with stores
across India.

2.Coolwinks: An online eyewear platform, Coolwinks offers eyeglasses, sunglasses, and


prescription sunglasses. They have tried to differentiate themselves with various offers and
promotions.

3.Specsmakers: An optical retail chain, Specsmakers has stores in several cities in India and
offers eyeglasses, sunglasses, and computer glasses.

4.ClearDekho: Touted as one of India's fastest-growing budget eyewear brands, ClearDekho


operates both as an online platform and an offline retail chain.

5.Vijaya Optical House (VOH): One of the older brands, VOH has been around for decades
and offers a range of eyewear solutions.

6.Local Opticians: Apart from these brands, numerous local opticians and eyewear stores
operate in various cities and towns across India. These local stores pose competition, especially
in areas where people prefer a more personalized touch and relationship-based service.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 16


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

7.Global Players: Brands like Ray-Ban, Oakley, and others, although primarily sunglass
brands, also pose competition in the premium segment.

8.E-commerce platforms: Websites like Amazon and Flipkart that host multiple eyewear
brands can also be seen as competitors, especially in the non-prescription sunglasses category.

The eyewear market in India is vast and fragmented, with various players aiming to capture
different market segments. The competitive landscape is dynamic, with brands continuously
evolving their strategies, product offerings, and customer engagement initiatives to gain an
edge. If you require the most recent information on competitors or the latest market dynamics,
it might be useful to consult recent market research reports or industry publications.

1.11 Infrastructural facilities

Lenskart had invested considerably in infrastructural facilities to support its business model
and to provide quality eyewear products and services to its customers. Here are some key
aspects of Lenskart's infrastructure:

• Retail Stores: Lenskart has established numerous retail stores across various cities in India.
These physical stores allow customers to try on frames, get their eyes tested, and make
purchases in person.
• Manufacturing & Processing Facilities: Lenskart prides itself on using advanced
technology to ensure precision in lens manufacturing and fitting. For instance, they've
mentioned using robotic systems to achieve superior accuracy in their lenses. This requires
state-of-the-art manufacturing facilities.
• Online Platform: Lenskart's primary mode of operation initially was its online platform.
They've invested in building a user-friendly website and mobile app equipped with features
like virtual 3D try-ons and an easy-to-navigate interface.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 17


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

• Logistics & Supply Chain: To ensure timely delivery of products to customers across the
country, Lenskart has a robust logistics infrastructure. This includes warehouses, inventory
management systems, and partnerships with delivery service providers.
• Technology & Innovation Labs: Lenskart continually innovates in the eyewear space,
which would require research and development facilities or labs. These labs focus on
improving existing products, developing new products, and enhancing the customer
experience.
• Training Centres: Given that Lenskart provides home eye check-ups, they likely have
training centres or facilities to train their optometrists and ensure they offer standardized
services to customers.
• Customer Support Centres: To handle customer queries, returns, and feedback, Lenskart
would have customer support centres equipped with trained personnel, technology, and
systems to manage customer communications efficiently.

It's worth noting that the specifics about the size, capacity, and exact locations of these
infrastructural facilities might not be public knowledge unless disclosed by the company. For
detailed and up-to-date insights on Lenskart's infrastructural facilities.

1.12 Achievements – Awards, Rewards, Highest sales

Lenskart.com has been awarded GOLD award in the flagship IT Innovation-Micro, Small and
Medium Enterprises (MSME) category and the SILVER award in the prestigious e-commerce
category at the Express I.T. Awards 2016.

• Lenskart's e-mail marketing campaign was included in the "honourable mention" in the
"Create and Design - E-commerce" category at Marketing Sherpa Email Awards 2014.
• Peyush Bansal, Founder & CEO; Lenskart.com was one of the most searched businessmen
of the year in 2014.

After a flat growth in FY21, omnichannel eyewear retailer Lenskart has delivered 66% growth
in its operating revenue during the last fiscal year. However, the growth extracted a cost as the
company slipped into losses in the fiscal year ending March 2022.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 18


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

Lenskart’s operating income surged 66% to Rs 1,503 crore in FY22, according to its annual
financial statement filed with the Registrar of Companies (RoC).

The primary source of income, accounting for about 94.3% of the total operating income, was
the sale of eyeglasses items. In FY22, revenue from this vertical increased by 65.8% to Rs
1,418 crore, while revenue from subscription fees increased by 14% to Rs 49 crore. In FY22,
the combined revenue from lease, website license fees, scrap, and customer support fees was
Rs 36 crore.

1.13 Strategic perspectives plans


Online + Offline presence

Lenskart does not just serve its customers on online platforms but also through offline stores.
The customers can avail of the services and products by Lenskart from their brick-and-mortar
stores, ordering online through their app or website, and even booking eye checkup
appointments at their homes.

As we stated earlier, Lenskart serves its customer using an omnichannel strategy to spread
across multiple customer touchpoints and offer a seamless customer service and experience
across all the touchpoints.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 19


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

Lenskart, an online eyewear retailer, leveraged a multi-channel digital marketing strategy,


including search engine optimization, social media advertising, and email marketing, resulting
in increased website traffic, online sales, and brand awareness.

• Lenskart's Social Media Marketing Strategies

2.76% of Lenskart's engagement comes from different social media platforms like YouTube,
Facebook, and Instagram. That means that almost 2.8k visitors a month are solely pouring in
through ads marketed on these social media platforms. Social media marketing refers to
promoting a business online on specific platforms based on the requirements of that business.

It is one of the most effective marketing strategies due to its cost-effectiveness, potential to
convert leads, and high flexibility Social-media marketing is a budget-friendly way to create
an updated and engaging online and social presence that reflects your brand identity and value.

Lenskart has a well-rounded and engaging social media presence on YouTube, Facebook,
Instagram, LinkedIn, and WhatsApp.

Let's briefly look at their YouTube, Facebook, LinkedIn, Twitter, and Instagram, marketing
channels & followers:

Platform No. of followers Average Traffic Source

YouTube 166K Subscribers 53.42%

Facebook 1.5M Followers 19.79%

LinkedIn 174K Followers 08.83%

Instagram 668K Followers -

Twitter 30.6K Followers -

YouTube is One of their most popular channels. It has 166k followers and more than 3.5 million
views overall. It is the biggest contributor, accounting for 53.42% of the total traffic. For their
YouTube channel, they mostly curate updates on the most recent collections, offers, and
unboxing videos. To improve their visibility, they also repost content created by influencers.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 20


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

The contributions from Facebook and LinkedIn, which are in second and third place, are
19.79% and 08.83%, respectively. With around 174k LinkedIn followers, Lenskart is one of
the few companies utilizing the platform effectively to connect with a very niche market.

Additionally, 1.5 million people follow them on Facebook and often interact with their content.
Updates on the newest deals and other stuff are posted on their Facebook page.

WhatsApp occupies the 4th position by bringing in 7.91% of the traffic respectively.

• Lenskart's SEO Strategies

Optimizing your online presence is the best approach to improve your online visibility ranking
and reach. And the process of doing that is SEO.

Search Engine Optimization refers to the process of optimizing a website to improve its ranking
on search engines and increase visibility and online presence.

It helps generate organic traffic and is great for adding credibility and transparency to any
business.

SEO also helps with quality lead generation and conversions. It is a great cost-effective strategy
to improve the growth of your business.

35.21% of Lenskart's traffic is generated by organic searches. This indicates a highly optimized
online presence. The business receives 5.6 million visits a month for an average duration of 4.2
minutes each.

They occupy the 16th position in the country concerning online shopping and the marketplace.
Having said this, Lenskart's bounce rate is rather high with 45.6% of its visitors leaving the site
after surfing through only 1 page.

Lenskart has updated its website to ensure it always ranks first when its name is searched,
regardless of any new updates that happen in the search engine. It is a mobile-first, SEO friendly
website. They have highly specific CTA buttons which are great for converting leads into
conversions and retargeting.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 21


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

They have an optimized SMS and email bundle which is sent out regularly which helps
consumers complete their purchases and again helps with retargeting.

Over 61% of its traffic is organic and Lensakrt has optimized its keyword database with over
3000 keywords to help with its ranking.

• Lenskart’s Website Strategy

Lenskart's official website has been optimized by embedding 54 technologies to ensure a


smooth customer experience. These technologies have been taken from 13 different industries
like advertising, currency converters and payment systems, conversions and analytics, mobile,
and so much more.

The website has been optimized for search engines. It has a mobile-first approach and facilitates
easy navigation through clear and simple categories.

They also display their vast visual inventory in an organized format along with their
international stores. Eyeglasses, computer glasses, kids' glasses, lenses, sunglasses, hope tests
and trials, and store locators are the major categories. And each of these has been further
classified for easy access and ordering. They also provide a user-friendly order tracking system
to update customers on their purchases.

The visuals are engaging and have a lot of movement in them which is great for grabbing and
maintaining the attention of the consumers. The filters are highly versatile and flexible which
contributes to a hassle-free and enjoyable customer experience. And Lenskart also emphasizes
flexibility in payments which is great for confirming successful purchases.

Overall, Lenskart has a well-rounded and highly optimized website which is great for
improving its online visibility, generating leads, and increasing revenue.

DAVAN INSTITUTE OF ADVANCED MANAGEMENT STUDIES 22


Company analysis towards “Lenskart spectacles & Goggles” in “Lenskart” with special reference to
Davangere city.

• Lenskart’s paid ad Strategies

Lenskart utilizes influencer marketing effectively by partnering with a renowned YouTuber as


its brand ambassador. This strategic move allows them to engage with a specific and already
captivated audience, maximizing their reach and resonating with the digital-savvy
demographic. Through this approach, Lenskart not only leverages the influencer's established
credibility but also taps into their expansive follower base, enhancing brand visibility and
engagement.

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