Hybrid-offers a hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Skills: ServiceNow ITOM, ServiceNow, ITOM, ServiceNow Discovery, Discovery, ServiceNow CMDB Hierarchy, CMDB Hierarchy, Common Service Data Model (CSDM), CSDM, Common Service Data Model, Service Mapping, ITIL Certified (Foundation v3 or v4), ServiceNow Discovery Certification, AWS Certification, PowerShell, Bash, Regulated Industry
Experience level: Mid-senior
Experience required: 10 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Financial Services
Salary as per Location: McLean, VA - $172K Max // Dallas, TX - $140K Max // Tampa, FL - $152K Max
Bonus: 0 to 20%
Relocation assistance: No
Visa sponsorship eligibility: No
INTERVIEW PROCESS:
1st Round - HireVue On-Demand Interview
2nd Round - Zoom Video Technical Interview (45 to 60 Minutes with Hiring Manager and one or two team members)
3rd Round - Final in person Interview
JOB DESCRIPTION:
Being a member of the Enterprise Intelligence team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally.
As a Principal Systems Engineer in IT, you will be directly responsible for ServiceNow discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them.
This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB.
You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment.
The Associate Director also works collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts.
The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
RESPONSIBILITIES:
Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
Lead efforts related to consuming additional data sources into the CMDB
Work collaboratively across business and technology services to evolve and mature CMDB
Key SME on various company-wide and IT initiatives which have a CMDB impact
Communicate changes to discovery that will impact the SACM data or processes Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
Develop and implement new discovery patterns
Drive discovery remediations and/or troubleshooting efforts either on request or proactively
Provide visibility to performance and issues related to discovery
Provide direction and support to junior team members
Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
QUALIFICATIONS:
Minimum of 8 years' experience architecting and Knowledge of the Agile methodology
implementing ServiceNow ITOM capabilities at multiple organizations Knowledge of scripting languages including PowerShell or Bash Proven track record of maintaining and enhancing existing ServiceNow discovery Ability to work across teams to create partnerships that achieve organization goals, and passionate Experience with initial deployment(s) of ServiceNow about building an innovative culture discovery ITIL certified (Foundation v3 or v4) Experience with discovery in a hybrid environment ServiceNow Discovery certification SME-level understanding of ServiceNow CMDB hierarchy Experience in a regulated industry is a plus
Familiarity with Common Service Data Model Preferred certifications:
(CSDM) Service Mapping Familiarity with Service Mapping is a plus
AWS certification
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Offers a hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
