INDUSTRIAL INTERNSHIP

AN INTERSHIP REPORT

ON

MAYUR MOTORS
In
MOTOR & SERVICE STATION
Submitted by

RUSHI SURESHBHAI GHORI [210760119011]

BACHELOR OF ENGINEERING

in

Mechanical

Engineering

Shree Swami Atmanand Sarasawati Institute of Technology, Surat

Gujarat Technological University, Ahmedabad

[JULY 2024]

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 Shree Swami Atmanand Sarasawati Institute of
Technology
Varachha Main Rd, Opp. Police Station, Kapodra Patiya, Surat, Gujarat

CERTIFICATE

This is to certify that the industrial summer internship report

submitted along with the company entitled MAYUR
MOTORS & SERVICE STATION. has been carried out by
RUSHI SURESHBHAI GHORI under my guidance in partial
fulfilment for the degree of Bachelor of Engineering in
Mechanical Engineering, 7th Semester of Gujarat
Technological University, Ahmadabad during the academic
year 2024.

Mr. Milan Senjaliya Dr. Jignesh Vaghasia

Internal Guide Head of the Department
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 Shree Swami Atmanand Sarasawati Institute of
Technology
Varachha Main Rd, Opp. Police Station, Kapodra Patiya, Surat, Gujarat

DECLARATION

We hereby declare that the Internship along with the Internship

MAYUR MOTORS submitted in partial fulfillment for the degree of
Bachelor of Engineering in Mechanical Engineering to Gujarat
Technological University, Ahmedabad, is a bonafide record of
internship work carried out by me at MOTOR & SERVICE
STATION. under the supervision of Mr. MILAN SENJALIYA and
that no part of this report has been directly copied from any students’
reports or taken from any other source, without providing due
refrence

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 ACKNOWLEDGEMENT

I would like to express my gratitude to MAYUR MOTORS for providing

me with a platform for learning professional development. Firstly, I would
like to thank VIKAS KHUNT for accepting me for an intern position to
train in the company. I would like to extend my heartfelt gratitude to
Service Incharge ANKUR CHOVATIYA and Intern supervisor JAYESH
BHALODIYA for supervising throughout the training period with his
precious guidance and support continuously.

I would like to thank all the technicians, spare parts employees and service
advisors who stood as experts during my training phase and helped me to
achieve the desired objective in industrial training.

I am also thankful to Department of Mechanical Engineering.

GUJARAT TECHNOLOGICAL UNIVERSITY, GUJARAT for
providing me an opportunity to get industrial experience as a part of
academic course. I have sincere sense of gratitude towards Head of the
Department DR. JIGNESH VAGHASIYA

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 ABSTRACT

Industrial training is one of the requirements for the award of the

bachelor's degree in mechanical engineering. This report illustrates the
experience that I acquired during a three-month industrial training program
in Mayur Motors & Service Station. This training aimed to provide hands-
on training/experience in various aspects of vehicle maintenance and
repair. Wide range of topics has been included in this report which
includes vehicle diagnosis as well as repair procedures, and role of an
engineers in service centers. Key findings include the significance of
learning and acquiring technical as well as practical skills and need for the
continuous learning in the automobile industry. Overall, this training
program provided a close insight into the operation of automobile service
center and skills required to excel in the field

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 TABLE OF CONTENTS
Industrial Internship...............................................................................................................1
Certificate...............................................................................................................................2
To Whom It May Concern.....................................................................................................3
Declaration.............................................................................................................................4
Acknowledgement..................................................................................................................9
Abstract................................................................................................................................10
List of figure.........................................................................................................................12
Chapter 1 Introduction of company......................................................................................13
Chapter 2 Company approach and its role.............................................................................14
2.1 Approach...................................................................................................................14
2.2 Role...........................................................................................................................15
Chapter 3 Tools used in service station...............................................................................17
3.1 Hand Tools...............................................................................................................19
3.2 Power tools...............................................................................................................20
3.3 Diagnostis tools........................................................................................................22
3.4 Lifting tools.............................................................................................................23
3.5 Special tools.............................................................................................................24
3.6 Cleaning tools..........................................................................................................25
3.7 Safty Gears...............................................................................................................26
Chapter 4 Motor vehicle technology......................................................................................27
4.1 Introduction..............................................................................................................27
4.2 The transmission system...........................................................................................27
4.3 Electrical system.......................................................................................................27
4.4 The fuel system........................................................................................................28
4.5 The braking system...................................................................................................30
4.6 The suspension system..............................................................................................32
4.7 The steering system..................................................................................................33
4.8 The intake and exhaust system..................................................................................34

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Chapter 5 Work flow and software overview.........................................................................36
Chapter 6 Skill Learning......................................................................................................40
Chapter 7 Conclusion..........................................................................................................20

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 List of Figures

Figure 1 Hacksaw machine...............................................................................................................................05

Figure 2 Drilling machine.................................................................................................................................06
Figure 3 VMC RDX20.....................................................................................................................................07
Figure 4 Comparison of RDX series machines................................................................................................08
Figure 5 Products by RDX20............................................................................................................................08
Figure 6 Turn mill m/c AX200 MY627...........................................................................................................09
Figure 7 Products by ax series..........................................................................................................................10
Figure 8 Tooling direction.......................................................................................................................................................... 10
Figure 9 Comparison of AX200 series machines.............................................................................................11
Figure 10 Vernier caliper................................................................................................................................12
Figure 11 Micrometer screw gauge.................................................................................................................13
Figure 12 Dial indicator gauge.......................................................................................................................15
Figure 13 Cutting operation............................................................................................................................17
Figure 14 Drilling operation...........................................................................................................................17
Figure 15 Taping operation............................................................................................................................17
Figure 16 Counter sinking........................................................................................................................................................ 18
Figure 17 Chamfering................................................................................................................................................................. 18
Figure 18 Engraving operation.............................................................................................................................................. 18

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 1. INTRODUCTION OF COMPANY

Founding Year (2011)

Mayur Motors and Service Station was established in 1985 by the

Bhalodiya brothers, Rajuhai and Jayeshbhai. Driven by their passion for
automobiles and a desire to provide exceptional service, they opened their
first workshop in a small town. With limited resources but a strong
commitment to customer satisfaction, the brothers quickly built a loyal
client base.

Company Growth (2014-15)

Throughout the 2014, Mayur Motors experienced steady growth. The

brothers expanded their services to include not only basic repairs but also
specialized offerings like engine tuning and bodywork. Their reputation
for honesty and quality attracted a wider customer base, and they began
forming partnerships with local dealerships, enhancing their service
portfolio.

Technological Advancements (2015-2017)

In the early 2015, Rajuhai and Jayeshbhai recognized the importance of
technology in the automotive industry. They invested in modern diagnostic
equipment and training for their staff, ensuring they stayed ahead of
industry trends. The introduction of an online booking system in 2007
made scheduling services more convenient for customers.

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 2. COMPANY APPROACH AND ITS ROLE

2.1 APPROACH

Mayur Motors adopts a customer-centric focus, prioritizing customer

satisfaction through clear communication and transparency. The team
actively listens to customer needs and concerns, ensuring that clients fully
understand the services required, which helps build trust and loyalty. The
service station offers a comprehensive range of services, including routine
maintenance, repairs, bodywork, and specialized offerings for electric and
hybrid vehicles, allowing customers to address all their automotive needs in
one place. A highly trained team of technicians forms the core of Mayur
Motors, with continuous professional development ensuring they are
knowledgeable about the latest automotive technologies and repair
techniques. Embracing modern technology, the station utilizes advanced
diagnostic tools and an online booking system, enhancing service efficiency
and simplifying appointment scheduling. Additionally, Mayur Motors
engages with the community through educational workshops on vehicle
maintenance and safety, sponsoring local events and sports teams to
strengthen community ties. Their commitment to quality is evident in their
use of reputable parts and adherence to industry standards, with regular
customer feedback sought for continuous improvement. Looking ahead,
Mayur Motors is preparing for the growing demand for electric vehicles
and exploring new technologies to adapt to the evolving automotive
landscap

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 2.2 Role of Mayur Motors and Service Station

Trusted Automotive Partner

Mayur Motors serves as a reliable partner for customers, addressing a wide
array of automotive needs with expertise and professionalism. Their
comprehensive services mean that clients can rely on them for all aspects of
vehicle maintenance and repair.

Quality Assurance
The station’s commitment to quality ensures that every service is
performed to the highest standards. This reliability reinforces customer
trust and fosters long-term relationships.

Community Leader
By engaging with the community, Mayur Motors plays an important role
in local development. Their educational initiatives and sponsorships
contribute positively to community welfare, positioning the service station
as a responsible corporate citizen.
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Innovator in Automotive Care
With a focus on technological advancement and sustainability, Mayur
Motors is not only meeting current automotive needs but also paving the
way for future trends. Their initiatives, particularly in eco-friendly
practices and electric vehicle servicing, demonstrate their commitment to
innovation.

Economic Contributor
As a local business, Mayur Motors contributes to the economy by providing
jobs, supporting local suppliers, and stimulating growth within the
community. Their presence helps create a vibrant local economy and fosters
community resilience.
In summary, Mayur Motors and Service Station plays a vital role in the
automotive sector while upholding a strong commitment to customer
satisfaction, community engagement, and innovation.

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 3. TOOLS USED IN SERVICE STATION
In a motor service center, various instruments, tools, and machines are
essential for maintaining and repairing vehicles. Here’s a list of common
items you might find:
Hand Tools
1. Wrenches (ratchet, open-end, box-end)
2. Sockets (socket sets for various sizes)
3. Screwdrivers (flathead, Phillips, torque)
4. Pliers (needle-nose, slip-joint, locking)
5. Hammers (ball-peen, rubber mallet)
6. Pruners/Scissors (for cutting wires or hoses)
Power Tools
1. Electric/air impact wrenches
2. Drills (corded and cordless)
3. Grinders (angle grinders, bench grinders)
4. Cut-off saws
5. Sanders (orbital, belt)
Diagnostic Tools
1. OBD-II scanner (for reading error codes)
2. Multimeter (for electrical testing)
3. Compression tester (for engine diagnostics)
4. Brake fluid tester
5. Battery tester
Lifting Equipment
1. Hydraulic lifts (two-post or four-post lifts)
2. Floor jacks
3. Jack stands
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 4. Creepers (for mechanics to slide under vehicles)
Specialty Tools
1. Torque wrench (for precise tightening)
2. Fuel pressure gauge
3. Alignment machine
4. Timing light
5. Cylinder leak-down tester
Cleaning Equipment
1. Parts washer
2. Vacuum cleaners
3. Pressure washers
4. Oil drain pans
Safety Gear
1. Gloves (mechanic’s and latex)
2. Safety glasses
3. Ear protection
4. Steel-toed boots
Miscellaneous Equipment
1. Workbenches (with vices)
2. Tool storage (toolboxes and carts)
3. Air compressor
4. Fluid dispensers (for oil, coolant, etc.)
5. Lighting (LED work lights)
This collection of tools and equipment helps ensure that vehicles are
serviced efficiently and effectively.

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3.1 HAND TOOLS:
One toolbox was assigned per two technicians. Some frequently used tools
during training are given below.
Table : Tools and its description

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3.2 POWER TOOLS :

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1. Car Washer
 Description: A machine designed for washing vehicles, typically
using high-pressure water jets to remove dirt and grime from
surfaces.
2. Vacuum Cleaner
 Description: An appliance used to clean the interior of vehicles
by sucking up dirt, debris, and dust from carpets and upholstery.
3. Air Compressor
 Description: A device that converts power into potential energy
stored in pressurized air, used for inflating tires, powering pneumatic
tools, and blowing out debris.
4. Upholstery Cleaner
 Description: A machine or tool specifically designed for deep-
cleaning fabric surfaces in vehicles, effectively removing stains and
dirt from seats and interiors.
5. Steamer
 Description: A device that uses steam to clean and sanitize surfaces,
effective for loosening dirt and grime in hard-to-reach areas of a
vehicle.
6. Foam Lance
 Description: An attachment for pressure washers that mixes soap
with water to create a thick foam, allowing for thorough cleaning of
vehicle exteriors.
7. Foam Nebulizer
 Description: A device that sprays a fine mist of foam for cleaning,
often used for delicate surfaces to ensure even coverage without
harsh scrubbing.
8. Trigger Washing Gun
 Description: A handheld tool used with pressure washers to control
the flow of water, allowing for targeted cleaning with adjustable
pressure settings.
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9. Buffing Machine
 Description: A power tool used for polishing vehicle surfaces,
helping to restore shine and remove minor imperfections from paint.
10. Tornado Lance
 Description: A specialized lance attachment for pressure washers
that produces a high-velocity spiral spray, effective for deep
cleaning tough surfaces.
11. Underbody Lance
 Description: A tool designed to clean the undercarriage of vehicles,
helping to remove dirt, mud, and debris from hard-to-reach areas.
12. 360 Boom
 Description: A versatile tool that allows for maneuverability around
the vehicle, enabling cleaning from various angles without moving
the vehicle.
13. Round Rotating Lance
 Description: A rotating nozzle attachment that enhances cleaning
efficiency by providing a circular spray pattern, effectively removing
grime and buildup.

3.3 Diagnostic Tools:

1. Diagnostic Tools

Description: An OBD-II scanner is a diagnostic tool used to read and

interpret data from a vehicle's On-Board Diagnostics (OBD) system.
Introduced in the 1990s, OBD-II is a standardized system that monitors
engine performance, emissions, and various vehicle functions.

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2. Multimeter (for electrical testing)

Description: A multimeter is a versatile electrical testing tool used to

measure voltage, current, and resistance in electrical circuits. It can be
analog (with a needle display) or digital (with a numerical display), and is
essential for diagnosing electrical issues in vehicles.

3.4 Lifting Tool:

1. Hydraulic Lifts

Description: Hydraulic lifts are machines that use hydraulic power to raise
vehicles off the ground, providing access to the undercarriage for
maintenance and repairs.

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2. Floor Jacks

Description: A portable lifting device that uses hydraulic or mechanical

power to raise vehicles. They are commonly used for tire changes and
quick repairs.

3.5 Special Tools:

1. Fuel Pressure Guage

Description: A diagnostic tool that measures the fuel pressure within

the fuel system of a vehicle. It helps identify issues such as fuel pump
failure or clogged filters by indicating whether the pressure is within
the specified range.

2. Alignment Machine

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Description: A specialized device used to measure and adjust the angles
of the wheels to ensure they are aligned correctly. Proper wheel alignment
improves vehicle handling, tire wear, and overall safety.

3.6 Cleaning Equipments :

Parts Washer:
A specialized cleaning unit designed to remove grease, dirt, and
contaminants from machinery parts using solvents or detergents, often
featuring a pump to circulate the cleaning solution.
Vacuum Cleaners:
Versatile devices that use suction to remove dirt, dust, and debris from
floors and surfaces. Available in various types, including upright, canister,
and handheld models for different cleaning needs.
Pressure Washers:
High-powered machines that use a high-pressure water spray to clean
surfaces like driveways, patios, and vehicles. They effectively remove dirt,
grime, and stains with adjustable pressure settings.

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3.7 Safety Gear:

Safety gear is crucial in a service station to protect employees from

hazards associated with automotive repair. Personal protective
equipment (PPE) includes safety glasses, hearing protection, and
various gloves for handling chemicals and sharp tools. Protective
clothing like coveralls and flame-resistant attire shields against oil,
grease, and fire hazards, while steel-toed boots prevent foot injuries.
For work at heights, safety harnesses and lifelines are essential. Fire
safety equipment, including extinguishers and fire blankets, helps
address emergencies quickly. Regular safety training ensures all
employees understand the proper use of this gear, promoting a safe
and efficient working environment.
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4. MOTOR VEHICLE TECHNOLOGY
4.1 Introduction
A motor vehicle is a self-propelled road vehicle and movement is carried
with the help of no. of wheels installed on itself. Vehicle propulsion is
done by engine power or electric motor or sometimes both (hybrid
vehicle). There are several systems that combines to function an
automobile. Each system is primarily independent but is influenced by the
other system interacting with it. Some of the systems are described below.

4.2 The transmission system

Transmission systems enable automobiles to transfer mechanical energy
from an engine to the wheels. It comprises of gearbox, flywheel, clutch,
propeller shaft, differential/transaxle and other various electrical units
which serves as a bridge to transfer power and energy from engine to the
wheels. Cruising speed is maintained with the help of transmission system
without disturbing the performance of vehicle.

4.3 The electrical system

The electrical system comprises of battery, starter, and alternator. When
we need to start the engine, the battery provides the required power to
starter initially. After the engine is started, the alternator gives that batter
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energy to

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power the car. The alternator is rotated by using rotational energy from
crankshaft of an engine and is inter-connected by fan belt. Initially,
batteries provide all the required electrical current to the ignitions and fuel
system which are necessary for creating combustion necessary for the
engine to function. A starter motor serves as a bridge between battery and
engine cranking process. When the starter motor gets the power, a solenoid
switch pushes the ring gear which then mates with the ring gear of the
flywheel, which provides cranking power to the crankshaft of the vehicle.
When combustion starts alternator provides energy to the battery which
needs for the proper functioning of the vehicle until an engine is turned
off. If the alternator is not functioning properly, electrical systems of
automobile will perform inconsistently. eventually battery gets discharged
and engine power will be lost.

4.4 The fuel system

Three things are required for all internal combustion engines to operate:
air, fuel, and spark. The storage and delivery of gasoline or diesel engines
needs to run depend heavily on the fuel system. The gasoline pump, fuel
lines, and filter are all parts of the fuel system. The consequences of any of
these fuel system failures are catastrophic for the vehicle.

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Fuel tank
This is essentially agasoline storage tank. The gas flows down the filler
tube and into the tank when you fill up at a gas station. A transmittingunit
in the tank notifies the gas gauge how much gas is in the tank. The gas
tank has gotten a little more complex in recent years since it now
frequently houses the fuel pump and has more pollution controls to prevent
vapors from seeping into the air.

Fuel pump
The fuel pump can often be found in the fuel tank of modern vehicles. In
older vehicles, the fuel pump was either linked to the engine or mounted
on the frame rail between the tank and the engine. If the pump is in the
tank or on the frame rail, it is electric and is powered by the vehicle's
battery. fuel pumps attached to engines use the engine's motion to pump
gasoline, most often the camshaft, but sometimes the crankshaft.

Fuel filter Clean gasoline is essential for engine durability and

performance. Fuel injectors and carburetors have tiny holes that clog
easily; therefore, fuel filtration is required. Filters can be installed before
or after the fuel pump, or both. They are often composed of paper but can
also be made of stainless steel or synthetic material and are intended to be
disposable in most circumstances. Some performance fuel filters have
washable mesh, eliminating the need for replacement.

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Carburetors
In a carburetor, air is mixed with incoming fuel. It is simple in operation
but needs frequent tuning and rebuilding. So, in modern cars, fuel
injection is widely used.

Fuel injectors
The fuel injector is a small electronic valve that opens and shuts in
response to an electric signal. By injecting fuel near to the cylinder head,
the fuel remains atomized (in tiny particles), allowing it to burn more
efficiently when ignited by the spark plug.

4.5 The braking system

The car's braking system is intended solely to do one thing: safely stop the
vehicle. To do this, three main elements arerequired: a vehicle operator,
hydraulic pressure, and friction. When the driver depresses the brake
pedal, the pedal levers and rods activate the power brake booster. The
booster multiplies the force from the operator's foot to the master cylinder
using engine vacuum or a pump. Hydraulic lines attached to the master
cylinder travel to a proportioning valve or the ABS (Antilock Brake
System) module, then to each brake caliper if the vehicle has disc brakes,
or to the wheel cylinder if the vehicle has drum brakes. The braking fluid
in the lines runs into the calipers or wheel cylinders, and hydraulic
pressure pushes the brake pads against the rotors of the brake shoes against
the drums, generating friction and bringing the car to a halt.

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Disc brakes
A disk brake system is made up of three parts: a rotating disk, a brake
caliper, and brake pads. When the brake pedal is depressed, pressurized
hydraulic brake fluid squeezes the brake pad friction material against the
revolving brake disc's surface. As a result of this contact, friction is
created, allowing the vehicle to slow or stop.

Drum brakes
A drum brake system includes hydraulic wheel cylinders, brake shoes, and
a drum. When the brake pedal is depressed, hydraulic wheel cylinders
drive twocurved brake shoes with a friction material lining against the
inner surface of a rotating brake drum. As a result of this contact, friction
is created, allowing the vehicle to slow or stop.

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2.1.5 The suspension system
Suspension is the system of tires, tire air, coil springs, shock absorbers,
and link rod that connects a vehicle to its wheels and allows them to move
relative to one another. Suspension systems provide two functions: they
contribute to the vehicle's roadholding/handling and braking for good
active safety and driving enjoyment, and they keep vehicle passengers
comfortable and relatively well isolated from road noise, bumps, and
vibrations. The suspension also protects the vehicle from damage and
wear, as well as any cargo or luggage. A car's front and rear suspension
may be designed differently. The suspension system of a vehicle is
separated into two parts: front suspension and rear suspension.

The front suspension system

The front suspension's role is to withstand the vehicle's weight.
Automobiles usually use independent front suspension, which means that
if one of the tires travels over a bump, the other is unaffected. Ball joints,
control arms, lower arm bushings, coil springs. stabilizers, shock
absorbers, steering knuckle, and spindle are the essential components of
the front suspension.

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The rear suspension system
The rear suspension system is intended to keep the back axle and wheels in
their appropriate location beneath the vehicle. To maintain alignment and
effective vehicle control, the rear suspension allows each of the back
wheels to travel up and down independently of the frame. The rear
suspension is a dependent suspension system which is connected to the
torsion bar of cars.

4.6 The steering system

The steering mechanism combines steering-wheel rotation into twisting
movement of the road wheels in such a way that the steering-wheel rim
turns a long distance to move the road wheels a little distance. The rack
and pinion and the steering box are the two most popular types of steering
systems. On larger vehicles, either system may be power assisted to lessen
the amount of work required to move it, especially when the vehicle is
moving slowly.

The rack-and-pinion system

A tiny pinion (gear wheel) is housed inside a housing at the base of the
steering column. Its teeth interlock with a straight row of teeth on a rack,
which is a long transverse bar. The rack moves from side to side when the
pinion is turned. Tie rods connect the rack's ends to the road wheels Its
operation is accurate, and the mechanism is simple. A universal joint in the
steering column connects it to the rack without unnecessarily tilting the
steering wheel side to side.

The steering-box system

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A worm gear within a box is located at the base of the steering column. A
worm is a threaded cylinder, like a small bolt. Spinning the worm moves
everything that fits inside its thread.

4.7 The intake and exhaust systems

Intake system
The intake system's function is to manage the supply of clean, filtered air
to the engine at the proper temperature while also providing vacuum to run
other components. Crankcase vapors are likewise drawn into the intake
stream by the intake system and burned by the engine. Modern
automobiles have a lot more intake plumbing to accommodate smaller
engine bays that have a lot more electronics packed into them.

The exhaust system

The exhaust system is a component in a vehicle's engine that handles the
burned gas produced by the engine. It is made up of exhaust pipes that
carry exhaust gas from one chamber to another, a header that collects the
same gas from different cylinders and directs it to the pipes, a catalytic
converter that converts pollutant gases produced during combustion into
less harmful substances, a muffler that reduces engine noise, and a
turbocharger that increases engine power.

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The exhaust system is a component in a vehicle's engine that handles the
burned gas produced by the engine. It is made up of exhaust pipes that
carry exhaust gas from one chamber to another, a header that collects the
same gas from different cylinders and directs it to the pipes, a catalytic
converter that converts pollutant gases produced during combustion into
less harmful substances, a muffler that reduces engine noise, and a
turbocharger that increases engine power. The exhaust system is critical to
every vehicle since it determines the life and performance of the engine.
Back pressure in an engine prevents it from working properly. Exhaust gas
clogs an engine and prevents it from performing useful work. As a result,
the car cannot operate smoothly and quietly, and in worst-case scenarios, it
will not run at all.

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 5. WORK FLOW AND SOFTWARE OVERVIEW
Here's an overview of the workflow and software typically used at a service
station like Mayur Motors:
5.1 Workflow
1. Customer Check-In:
o Customers arrive and report issues or schedule routine maintenance.
o Service advisors greet customers, gather information, and create
a service order.
2. Initial Assessment:
o Technicians conduct a preliminary inspection to identify issues.
o They may perform a diagnostic check if necessary.
3. Estimate Preparation:
o Service advisors prepare an estimate based on the technician's
findings.
o Customers are informed about costs and estimated completion time.
4. Approval:
o Customers review and approve the estimate before work begins.
5. Service Execution:
o Technicians perform the necessary repairs or maintenance.
o Work is logged into the system for tracking purposes.
6. Quality Control:
o Completed work is inspected to ensure quality and safety standards.
7. Final Billing:
o The service order is finalized, and customers receive an invoice.
o Payment is processed, and any warranty information is provided.
8. Customer Check-Out:
o Customers are informed about the services performed and any
future recommendations.

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9. Follow-Up:
o Service stations may follow up with customers for feedback or
reminders for future maintenance.

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42
Software Overview
1. Service Management Software:
o Tracks service orders, schedules, and technician assignments.
o Provides a centralized system for managing customer
information and service history.
2. Inventory Management Software:
o Monitors stock levels of parts and supplies.
o Facilitates reordering and reduces the risk of running out of
essential items.
3. Customer Relationship Management (CRM):
o Manages customer interactions and communications.
o Helps maintain a database of customer preferences and service
history.
4. Billing and Payment Processing:
o Handles invoicing, payment processing, and financial reporting.
o Ensures accurate billing and records transactions for accounting
purposes.
5. Diagnostic Tools:
o Integrated software for vehicle diagnostics that technicians use
to identify issues.
o Can connect to various vehicle systems for detailed analysis.
6. Scheduling Tools:
o Assists in managing appointments and technician schedules.
o Optimizes workflow by balancing workloads and minimizing
wait times.
The workflow at Mayur Motors Service Station is designed to streamline
operations, enhance customer satisfaction, and maintain high-quality
service standards. Utilizing integrated software solutions helps improve
efficiency and ensure smooth communication between staff and customers.

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 6. SKILL LERANING

1. Technical Skills
Diagnostic Proficiency:
I gained hands-on experience with various diagnostic tools such as OBD-II
scanners and multimeters. I learned how to interpret error codes and
troubleshoot issues in automotive systems, which enhanced my understanding
of vehicle electronics and mechanics.
Repair Techniques:
I worked on several key vehicle systems, including:
Engine Repair:
Assisted in tasks like oil changes, timing belt replacements, and valve
adjustments.
Transmission Work:
Gained insights into automatic and manual transmission servicing.
Braking Systems:
Learned how to inspect and replace brake pads, rotors, and fluid, emphasizing
the importance of safety.
2. Problem-Solving
I encountered various mechanical problems that required analytical thinking. By
diagnosing issues and proposing solutions, I developed a systematic approach to
problem-solving. For example, I learned to break down complex issues into
manageable parts, making it easier to identify the root cause.
3. Attention to Detail
Working in a service station necessitated precision and thoroughness. I learned
to meticulously inspect components and assemblies to ensure they met safety
and quality standards. This skill is crucial in preventing future failures and
ensuring customer satisfaction.
4. Time Management

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The fast-paced environment of the service station taught me to manage my time
efficiently. I learned to prioritize tasks based on urgency and complexity,
ensuring that vehicles were serviced promptly without compromising quality.
This experience has helped me understand the importance of balancing multiple
responsibilities.
5. Communication Skills
I interacted regularly with technicians, service advisors, and customers. This
experience improved my ability to convey technical information in an
understandable manner. I learned to listen actively to customer concerns and
provide clear explanations of the services performed, which is vital for building
trust and rapport.
6. Team Collaboration
I worked closely with a diverse team of professionals, which highlighted the
importance of teamwork in achieving common goals. I learned to respect
different viewpoints, contribute to group discussions, and assist colleagues,
fostering a collaborative work environment.
7. Understanding of Workflow
Observing and participating in the service station’s operations provided me with
insights into the entire workflow, from customer check-in to service completion
and billing. I learned how each role contributes to the overall efficiency of the
service station and the importance of seamless communication among team
members.
8. Adaptability
The automotive environment is dynamic, with varying vehicle types and issues.
I learned to be adaptable and open to learning new techniques. Whether
working on traditional combustion engines or newer electric vehicles, my
ability to adjust to different situations improved significantly.
These skills not only enriched my technical knowledge but also prepared me for
future challenges in mechanical engineering. The hands-on experience,
combined with the collaborative and dynamic environment of Mayur Motors,
has significantly shaped my professional outlook and aspirations. I am excited
to apply these skills in my future studies and career in the automotive industry.

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 7. CONCLUSION

My internship at Mayur Motors Service Station has been an invaluable

experience that significantly contributed to my development as a
mechanical engineering student. Throughout my time here, I gained
practical insights into automotive repair and maintenance, enhancing my
theoretical knowledge with hands-on experience.
I had the opportunity to work alongside skilled technicians, learning about
various diagnostic tools and techniques used to identify and resolve
vehicle issues. Engaging in tasks such as inspections, repairs, and
customer interactions helped me understand the importance of
communication and teamwork in a service-oriented environment.
Additionally, I observed the workflow and management practices within
the service station, which highlighted the significance of efficient
operations and customer satisfaction. The exposure to different automotive
systems and the latest technologies has not only deepened my technical
skills but also sparked a greater interest in pursuing a career in the
automotive industry.
In conclusion, my internship at Mayur Motors has equipped me with
practical skills, industry knowledge, and a clearer vision of my
professional aspirations. I am grateful for the mentorship and support I
received, and I look forward to applying what I have learned as I continue
my studies and eventually enter the workforce.

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