Capability Maps – Tips & Tricks

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Plan Source Build Market Sell Deliver Serve Return Support

Strategy Management Supplier Management Product Manufacturing Product/Service Mgmt. Customer Relationship Warehouse Management Service Channel Supplier Returns Mgmt. Human Resource Mgmt.
Mangement Management
RULES OF THUMB FOR Business Model & Long- Supplier Manufacturing Product Portfolio
Commissioning
Product Condition As- HR Policies
Development
Account
IMPACTFUL CAPABILITY MAPS
term Vision D... Identification Engineering Management Self-Service sessment
Management

Strategic Initiative Supplier Qualifying/ Product Research & Product Return Employee
Management Onboarding Manufacturing Development Customer Receipting Web Authorisation Recruitment
Segmentation Support

What, Not How Framed By Its Parents

Employee Development
Describe what needs to A child capability is a Organisation
Development
Supplier Relationship
Management
Product
Testing
Product
Design Voice of the
Inventory
Management Call Center
Product
Return Processing & Talents Ma...
Support
be done, not the process detailed sub-capability of Customer

behind it. the parent. Innovation & Supplier Lifecycle Product Product Material Payroll
Technology Management Management Packaging Monitoring Customer Disposition Onsite Management
Retention Support Customer Returns
Management

Waste Change
Business-Centric Disposal Management
Restocking Customer Satisfaction Return Finance Management
Business Outcomes Supply Chain Planning Procurement Sales Management
Evaluation Validation
A capability belongs to Management Financial
Each capability should have Accounting
the business and should Demand Quality Sales Strategy
a clearly identified result Management Materials/Service Integration Management Testing and
therefore be clear to Procurement Production Management
Distribution Screening
(outcome). Management Financial
everyone involved. Production
Goal Setting &
Controlling
Supply Strategy
Management Procurement Forecasting Recycling
Marketing Management Vehicle
Control
Loading
Asset
Master Production Marketing Management
Product
Clearly Defined Integrated Supply Chain
Management Materials/Forecasting
Planning Strategy
Pricing Repair &
Pure Business View
Product
Requirement Refurbishment
Clearly identified capability Shipping
Settlement & Payments
Automated or not, it's an helps create a common Supply Chain Performan-
Production Marketing
Planning Lead
Management
Scheduling
ability of the business. language.
ce Management Material
Receive
Management Product
Refund
Exchange
Verification
Tax
Production Campaign Management
Supply Chain Risk Monitoring Execution Promotion
Management Materials Management Import/Export
Storing/Distribution
Requirements Mgmt.
Unique & Stable Sales Healthy, Safety and
Tangible Or Intangible
Quality
Supply Chain Inventory Enablement Environment Mgmt.
Capabilities are stable Management
Control

over time and persisting Capabilities can be Sales Order Processing

HSE Planning &

throughout any composed of tangible or Internal Logistics Brand

Inquiry & Quote
Monitoring
Management Management

organizational changes. intangible elements. Processing

HSE Implementation
Corporate & Education
Communication Sales Order Entry
& Validation
Strategic and Tactical IT
Management
Mutually Exclusive & Enterprise Risk Mgmt.
One-For-All Events
Inventory Reservation
Collectively Exhaustive Service Management
Management

(MECE) All capabilities of a business Strategy Compliance

Management
should be included in its
No duplicates, but full Public Relationship
Sales
unique capability map. Service Management
Invoicing
coverage of the business. Design Risk
Management

Service
Transition Security

Composite Standalone Management

Capabilities might have a The existence of one Service

Operation

parent or a child capability. capability does not depend External Relationship Mgmt.

on other capabilities.
Continual Service Impro- ...
vement

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