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    HONDA sale's Breaching

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    jeonglucky

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    HONDA sale's Breaching

    Uploaded by

    jeonglucky
    1 views2 pages

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    Copyright:

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    1 views2 pages

    HONDA sale's Breaching

    Uploaded by

    jeonglucky

    Copyright:

    © All Rights Reserved
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    You are on page 1of 2

    Catherine Kim

    358 Elton Hills Dr. NW APT 12


    Rochester, MN
    E mail: pianistkim@gmail.com
    Tel: 651.350.8530
    12/08/2023

    Inver Grove Honda


    Attn: Thomas Cerise
    4605 South Robert Trail
    Inver Grove Heights, MN 550767

    Dear Inver Grove Honda Customer Service,

    I am writing to address a serious discrepancy between the representations made during the sale
    of my vehicle and the actual functionalities it possesses.

    During the sale process, I was explicitly informed of two key features that influenced my
    decision to purchase the vehicle. Firstly, I was assured that I could remotely start the car using
    the car key, and secondly, I was led to believe that the car had the capability to be started
    remotely using my cell phone, a feature I find particularly convenient.

    Regrettably, while the first feature is functional, the second feature is conspicuously absent.
    Upon verification with Honda Link service, it has been confirmed that the hardware program
    necessary for remote start via cell phone was not installed in my vehicle from the outset.

    This misrepresentation is of great concern to me, as it significantly impacts my daily routine and
    the convenience I expected from the vehicle. I specifically chose this car with the understanding
    that I could remotely start it with my cell phone, particularly during winter when weather
    conditions make it impractical to manually start the vehicle.

    Due to the considerable distance between my workplace and the parking lot, I utilize a shuttle
    bus to reach the parking facility, typically arriving late at night around 8 or 9 o'clock.
    Consequently, I find it necessary to initiate the car's engine using my cell phone at least 10
    minutes prior to reaching the parking lot. This precaution is taken for safety reasons, as driving
    a vehicle with the engine pre-started is particularly advisable during the cold winter nights.

    The false advertising and misrepresentation have caused considerable inconvenience, as the
    promised feature is not available due to the absence of the required hardware program. As a
    result, I am left with a vehicle that does not meet the specifications that were assured during the
    sales process.

    I am compelled to bring this matter to your attention and request an immediate resolution.
    Failing a swift and satisfactory resolution, I am left with no alternative but to pursue legal action
    to rectify this breach of representation.

    I trust that you understand the gravity of this situation and will take prompt action to address and
    resolve this matter. Your cooperation in this regard is appreciated, and I hope we can avoid the
    need for legal recourse.

    Thank you for your prompt attention to this matter.

    Sincerely,

    Catherine Kim

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