Quality Essay (103988_Divya_Amitabh Dutta)

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QUALITY: FROM COMPLIANCE TO PERFORMANCE

In simple terms, compliance and performance may seem like distinct concepts.
Compliance focuses on following established rules, while performance focuses on
achieving high outcomes. Compliance ensures adherence to industry standards and set
regulations, focusing on meeting minimum requirements while performance drives
business excellence, going beyond mere compliance towards efficiency and effectiveness.
However, they are deeply interconnected, and one cannot be fully optimized without the
other. Simply put, compliance to quality standards directly impacts the ability of an
organization to perform effectively.

In this context, the theme for “World Quality Month” - Quality: From Compliance to
Performance assumes special relevance in today’s organizational world.

How compliance leads to effective performance?

a) Consistency leads to efficiency – sticking to set standards leads to stable output,


fewer defects and reduces wastage, thereby improving performance
b) The reactive compliance leads to proactive performance in the long term
c) Reducing risks – Maintaining compliance reduces risks of failures, wastage,
accidents and improves safety
d) Brand reputation and customer satisfaction – standardization of products and
compliance to set quality standards improves brand reputation and customer
satisfaction

Why is there a need to shift from Compliance to Performance?

a) Compliance focusses on meeting minimum requirements and in a competitive


environment, relying solely on compliance can limit growth potential.
b) Strict adherence to compliance and set standards can sometimes act as a barrier to
creativity and innovation.
c) Compliance enhances Short term focus on meeting audit and accounting
requirements, whereas performance focusses on long term vision of the organization.

Compliance can only be seen as first step and moving beyond compliance empowers
organizations to evolve with changing market demands, improving brand reputation and
focus on enhanced performance.

Benefits of performance driven approach

a) Exceeds expectations and surpasses standards rather than just meeting them,
making organization competitive
b) Long term focus on sustainability and growth, creating a futuristic growth trend and
a culture of excellence.
c) Proactive approach always looking for optimization of resources even if compliance
has already been achieved in the short run.

An organization focused solely on compliance risks stagnation and obsoletism. Therefore,


the purpose of the contextual theme is to understand the interplay between compliance and
performance. While compliance can be viewed as the minimum acceptable requirement,
its real value can be visualized only when it is leveraged to build a better foundation for a
performance driven mindset.

The shift from compliance to performance would not only make organizations successful
and profitable but also make them sustainable in the long run.

Divya
W/o Amitabh Dutta
(Emp no 103988)

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