ASUS Desktop PC

A20BF/F20BF/K20BF
User Guide
 E10461
First Edition
June 2015

Copyright © 2015 ASUSTeK Computer Inc. All Rights Reserved.

No part of this manual, including the products and software described in it, may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except
documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK
Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such
repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is
defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF
ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS
MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE
ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES
THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights
of their respective companies, and are used only for identification or explanation and to the owners’ benefit,
without intent to infringe.

2
Contents
Notices ................................................................................................................................................. 4
Safety information............................................................................................................................ 7
Conventions used in this guide................................................................................................... 8
Where to find more information.................................................................................................. 8
Package contents.............................................................................................................................. 9

Chapter 1: Getting started

Welcome!............................................................................................................................................11
Getting to know your computer................................................................................................11
Setting up your computer...........................................................................................................15
Turning your computer ON.........................................................................................................18

Chapter 2: Connecting devices to your computer

Connecting a USB storage device.............................................................................................20
Removing a USB storage device................................................................................................20
Connecting microphone and speakers...................................................................................21
Connecting multiple external displays...................................................................................23
Connecting an HDTV.....................................................................................................................24

Chapter 3: Using your computer

Proper posture when using your Desktop PC.......................................................................25
Using the memory card reader..................................................................................................26
Using the optical drive..................................................................................................................27

Chapter 4: Connecting to the Internet

Wired connection............................................................................................................................29

Chapter 5: Troubleshooting
Troubleshooting..............................................................................................................................33

Appendix: Windows® 10 User Manual

Starting for the first time..............................................................................................................43
Using the Windows® 10 UI............................................................................................................44
Keyboard shortcuts........................................................................................................................48

ASUS contact information

ASUS contact information............................................................................................................50

3
 Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for
protecting our environment. We believe in providing solutions for you to be able to responsibly
recycle our products, batteries, other components, as well as the packaging materials. Please go to
http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals)
regulatory framework, we published the chemical substances in our products at ASUS REACH
website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference; and
• This device must accept any interference received including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.

The use of shielded cables for connection of the monitor to the graphics card is required to
assure compliance with FCC regulations. Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user’s authority to operate this
equipment.

Lithium Battery Warning

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of used batteries according
to the manufacturer’s instructions.

4
IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210
of Industry Canada. This Class B device meets all the requirements of the Canadian interference-
causing equipment regulations.
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Cut appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Cet appareil est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes :
(1) cet appareil ne doit pas provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer
un fonctionnement non souhaité de l’appareil.

Canadian Department of Communications Statement

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
This class B digital apparatus complies with Canadian ICES-003.

VCCI: Japan Compliance Statement

VCCI Class B Statement

KC: Korea Warning Statement

5
 RF Equipment Notices
CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general public to
electromagnetic fields (0–300 GHz). This wireless device complies with the R&TTE Directive.
Wireless Radio Use
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.
Exposure to Radio Frequency Energy
The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure
limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential
for human contact during normal operation is minimized.
FCC Bluetooth Wireless Compliance
The antenna used with this transmitter must not be colocated or operated in conjunction with any
other antenna or transmitter subject to the conditions of the FCC Grant.
Bluetooth Industry Canada Statement
This Class B device meets all requirements of the Canadian interference-causing equipment
regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
BSMI: Taiwan Wireless Statement

Japan RF Equipment Statement

KC (RF Equipment)

6
Safety information

Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean
cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few
drops of warm water then remove any extra moisture with a dry cloth.

• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been
damaged.
• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop
PC.
• DO NOT expose to strong magnetic or electrical fields.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during
electrical storms.
• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 0˚C (32˚F) and 35˚C
(95˚F).
• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet
before relocating the system.
• Seek professional assistance before using an adapter or extension cord. These devices could
interrupt the grounding circuit.
• Ensure that your power supply is set to the correct voltage in your area. If you are not sure
about the voltage of the electrical outlet you are using, contact your local power company.
• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service
technician or your retailer.

Hazardous moving parts. Desktop should be completely shutdown before servicing product.
Replacing fan components should only be attempted by qualified service personnel.

Hazardous Moving Parts Warning

WARNING: Keep fingers and other body parts away from any moving parts.

7
 Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used
throughout this guide.

DANGER/WARNING: Information to prevent injury to yourself when trying to

complete a task.

CAUTION: Information to prevent damage to the components when trying to

complete a task.

IMPORTANT: Instructions that you MUST follow to complete a task.

NOTE: Tips and additional information to help you complete a task.

Where to find more information

Refer to the following sources for additional information and for product and software updates.
ASUS websites
The ASUS website provides updated information on ASUS hardware and software products.
Refer to the ASUS website www.asus.com.
ASUS Local Technical Support
Visit ASUS website at http://support.asus.com/contact for the contact information of local
Technical Support Engineer.

The User Guide is located in the following folder in your Desktop PC:

C:\Program Files(X86)\ASUS\eManual

8
Package contents

ASUS Desktop PC Keyboard x1 Mouse x1

Installation Guide

Power cord x1 Installation Guide x1 Warranty Card x1

DVD/SDVD/RDVD x1 Dipole antenna x1 (optional)

(optional) / Built-in PIFA antenna x 2 (optional)

• If any of the above items is damaged or missing, contact your retailer.

• The illustrated items above are for reference only. Actual product specifications may vary with
different models.

9
10
Chapter 1
Getting started

Welcome!
Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and user-
centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system
casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

Illustrations are for reference only. The ports, their locations and the chassis color vary with
different models.

ASUS A20BF/F20BF/K20BF 11
 Front panel
ENGLISH

USB 3.0 port. This Universal Serial Bus 3.0 (USB 3.0) port connects to a USB 3.0 device
such as a mouse, printer, scanner, camera, PDA, and others.

• DO NOT connect a keyboard / mouse to the USB 3.0 port when installing a Windows®
operating system.

• Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a Windows®
OS environment and after the USB 3.0 driver installation.

• USB 3.0 devices can only be used for data storage.

• We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for a faster and
better performance from your USB 3.0 devices.

Headphone port. This port connects to a headphone or speaker. Supported by ASUS

Audio Wizard.

xD-Picture (XD) / Secure Digital™ (SD) / Memory Stick Pro™(MS/PRO) card slot. Insert
a supported memory card into this slot.

Microphone port. This port connects to a microphone.

Optical disk drive eject button. Press this button to eject the optical disk drive tray.

Optical disk drive bay. There is an optical disk drive in this bay.

Power button. Press this button to turn on your computer.

12 Chapter 1: Getting started

Rear panel

ENGLISH
Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio
sources.
Line Out port (lime). This port connects to a headphone or speaker. In a 4.1, 5.1
or 7.1-channel configuration, the function of this port becomes Front Speaker Out.
Supported by ASUS Audio Wizard.

Microphone port (pink). This port connects to a microphone.

Refer to the audio configuration table for the function of the audio ports in a 2.1, 4.1, 5.1 or
7.1-channel configuration.

Audio 2.1, 4.1, 5.1 or 7.1-channel configuration

Port Headset 2.1-channel 4.1-channel 5.1-channel 7.1-channel
Light Blue (Rear panel) Line In Rear Speaker Out Rear Speaker Out Rear Speaker Out
Lime (Rear panel) Line Out Front Speaker Out Front Speaker Out Front Speaker Out
Pink (Rear panel) Mic In Mic In Bass/Center Bass/Center
Front panel - - - Side Speaker Out

USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices
such as a mouse, printer, scanner, camera, PDA, and others.

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 LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN)
ENGLISH

through a network hub.

LAN port LED indications ACT/LINK SPEED
LED LED
Activity/Link LED Speed LED
Status Description Status Description
OFF No link OFF 10Mbps connection
ORANGE Linked ORANGE 100Mbps connection
BLINKING Data activity GREEN 1Gbps connection

LAN port

USB 3.1 ports type A. This Universal Serial Bus 3.1 (USB 3.1) port is for USB 3.1 device.

HDMI port. This port is for a High-Definition Multimedia Interface (HDMI) connector,
and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected
content.

VGA port. This port is for VGA-compatible devices such as a VGA monitor.

DC-In port. Plug the power adapter into this port.

Air vents. These vents allow air ventilation.

DO NOT block the air vents on the chassis. Always provide proper ventilation for your
computer.

ASUS Graphics Card (on selected models only). The display output ports on this
optional ASUS Graphics Card may vary with different models.

VGA port (on selected models only). This port is for VGA-compatible devices such as
a VGA monitor.

Expansion slot brackets. Remove the expansion slot bracket when installing an
expansion card.

14 Chapter 1: Getting started

Setting up your computer
This section guides you through connecting the main hardware devices, such as the external
monitor, keyboard, mouse, and power adapter to your computer.

Connecting an external monitor

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Using the ASUS Graphics Card (on selected models only)
Connect your monitor to the display output port on the discrete ASUS Graphics Card.

To connect an external monitor using the ASUS Graphics Card:

1. Connect a monitor to a display output port on the ASUS Graphics Card.
2. Plug the monitor to your desktop PC.

ASUS A20BF/F20BF/K20BF 15
 Using the onboard monitor output ports
ENGLISH

Connect your monitor to the onboard display output port.

To connect an external monitor using the onboard display output ports:

1. Connect a VGA monitor to the VGA port, or a DVI-D monitor to the DVI-D port, or an HDMI
monitor to the HDMI port on the rear panel of your computer.
2. Plug the monitor to your desktop PC.

If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary
display device in the BIOS. Hence, connect your monitor to a display output port on the graphics
card.

16 Chapter 1: Getting started

Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.

ENGLISH
`

Connect your USB keyboard and USB mouse to the USB 2.0 ports.

Connecting the power cord

Connect one end of the power cord to the power connector on the rear panel of your computer
and the other end to a power source.

ASUS A20BF/F20BF/K20BF 17
 Turning your computer ON
This section describes how to turn on your computer after setting up your computer.
ENGLISH

Turning your computer ON

To turn your computer ON:
1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.

Power button

18 Chapter 1: Getting started

 ENGLISH

ASUS A20BF/F20BF/K20BF 19
 Chapter 2
ENGLISH

Connecting devices to your computer

Connecting a USB storage device

This desktop PC provides USB 2.0/1.1 and USB 3.0 ports on the front and rear panels. The USB ports
allow you to connect USB devices such as storage devices.

To connect a USB storage device:

• Insert the USB storage device to your computer.

Front panel Rear panel

Removing a USB storage device

To remove a USB storage device:

1. Click , then click from the Windows taskbar on your computer, then click Eject.
2. When the Safe to Remove Hardware message pops up, remove the USB storage device
from your computer.

DO NOT remove a USB storage device when data transfer is in progress. Doing so may cause data
loss or damage the USB storage device.

ASUS A20BF/F20BF/K20BF 20
Connecting microphone and speakers
This desktop PC comes with microphone ports and speaker ports on both the front and rear panels.
The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel, and
5.1-channel stereo speakers.

ENGLISH
Connecting Headphone and Mic

Connecting 2.1-channel Speakers

ASUS A20BF/F20BF/K20BF 21
 Connecting 4.1-channel Speakers
ENGLISH

Connecting 5.1-channel Speakers

22 Chapter 2: Connecting devices to your computer

Connecting 7.1-channel Speakers

ENGLISH
LINE OUT

ASUS A20BF/F20BF/K20BF 23
 Connecting multiple external displays
Your desktop PC may come with VGA, HDMI, or DVI ports and allows you to connect multiple
external displays.
ENGLISH

When a graphics card is installed in your computer, connect the monitors on the output ports of
the graphics card.

Setting up multiple displays

When using multiple monitors, you are allowed to set display modes. You can use the additional
monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.

To set up multiple displays:

1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors.
Refer to Setting up your computer section in Chapter 1 for details on how to connect a
monitor to your computer.

3. Turn on your computer.

4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays.

For some graphic cards, only the monitor that is set to be the primary display has display during
POST. The dual display function works only under Windows.

24 Chapter 2: Connecting devices to your computer

Connecting an HDTV
Connect a High Definition TV (HDTV) to the HDMI port of your computer.

• You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased

ENGLISH
separately.

• To get the best display performance, ensure that your HDMI cable is less than 15 meters.

ASUS A20BF/F20BF/K20BF 25
 Chapter 3
ENGLISH

Using your computer

Proper posture when using your Desktop PC

When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your
wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical
discomfort and possible injury while using and fully enjoying your Desktop PC.
Eye level to the top of
the monitor screen

Foot rest 90˚ angles

To maintain the proper posture:

• Position your computer chair to make sure that your elbows are at or slightly above the
keyboard to get a comfortable typing position.
• Adjust the height of your chair to make sure that your knees are slightly higher than your
hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your
knees.
• Adjust the back of your chair so that the base of your spine is firmly supported and angled
slightly backward.
• Sit upright with your knees, elbows and hips at an approximately 90º angle when you are at
the PC.
• Place the monitor directly in front of you, and turn the top of the monitor screen even with
your eye level so that your eyes look slightly downward.
• Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to
reduce the pressure on your wrists while typing.
• Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as
windows and straight sunlight.
• Take regular mini-breaks from using your Desktop PC.

ASUS A20BF/F20BF/K20BF 26
Using the memory card reader
Digital cameras and other digital
imaging devices use memory cards to
store digital picture or media files. The
built-in memory card reader on the front

ENGLISH
panel of your system allows you to read
from and write to different memory card
drives.

To use the memory card:

1. Insert the memory card into the
card slot.

• A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to
avoid damaging the card.

• You can place media in one or more of the card slots and use each media independently. Place
only one memory card in a slot at one time.

2. Select a program from the AutoPlay window to access your files.

• From the Startup menu, click File Explorer, and then double-click the memory card icon to
access the data on it.

• Each card slot has its own drive icon which is displayed on the File Explorer screen.

3. When finished, right-click the memory card drive icon, click Eject, and then remove the card.

Never remove cards while or immediately after reading, copying, formatting, or deleting data on
the card or else data loss may occur.

ASUS A20BF/F20BF/K20BF 27
 Using the optical drive
ENGLISH

Inserting an optical disc

To insert an optical disc:
1. While your system is on, press the eject button to open the tray.
2. Place the disc on the optical drive with the label side outward if the desktop is positioned
vertically and the label side up if the desktop is positioned horizontally.
3. Push the tray gently to close it.
4. Select a program from the AutoPlay window to access your files.

If AutoPlay is NOT enabled in your computer, to access the data on an optical disc:

• From the Start menu, click File Explorer, and then double-click the CD/DVD drive icon.

Removing an optical disc

To remove an optical disc:
1. While the system is on, do either of the following to eject the tray:
• Press the eject button below the drive bay cover.
• From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click
Eject.
2. Remove the disc from the disc tray.

28 Chapter 3: Using your computer

 ENGLISH

ASUS A20BF/F20BF/K20BF 29
 Chapter 4
ENGLISH

Connecting to the Internet

Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).

Connecting via a DSL/cable modem

To connect via a DSL/cable modem:
1. Set up your DSL/cable modem.

Refer to the documentation that came with your DSL/cable modem.

2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to a DSL/cable modem.

Modem

RJ-45 cable

3. Turn on the DSL/cable modem and your computer.

4. Configure the necessary Internet connection settings.

• Contact your network administrator for details or assistance in setting up your Internet
connection.

• For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection
or Configuring a static IP network connection.

ASUS A20BF/F20BF/K20BF 30
Connecting via a local area network (LAN)
To connect via a LAN:
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your

ENGLISH
computer and the other end to your LAN.

LAN

RJ-45 cable

2. Turn on your computer.

3. Configure the necessary Internet connection settings.

• Contact your network administrator for details or assistance in setting up your Internet
connection.

• For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection
or Configuring a static IP network connection.

ASUS A20BF/F20BF/K20BF 31
 Configuring a dynamic IP/PPPoE network connection
To configure a dynamic IP/PPPoE network connection:
ENGLISH

1. Launch Network and Sharing Center in either of these two ways:

a) From the taskbar, right-click , then click Open Network and Sharing Center.
b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and
Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select
Properties.
4. Click Internet Protocol Version 4(TCP/
IPv4) and click Properties.

5. Click Obtain an IP address automatically

and click OK.

Continue to the next steps if you are using PPPoE connection.

32 Chapter 4: Connecting to the Internet

7. Return to the Network and
Sharing Center and then click
Set up a new connection or
network.

ENGLISH
8. Select Connect to the Internet and
click Next.

9. Select Broadband (PPPoE) and click

Next.
10. Follow the next onscreen instructions to
complete the setup.

Configuring a static IP network connection

To configure a static IP network connection:
1. Repeat steps 1 to 4 of the previous section.
2 Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway
from your service provider.
4. If needed, enter the preferred DNS Server
address and alternative address.
5. When done, click OK.

ASUS A20BF/F20BF/K20BF 33
 Chapter 5
ENGLISH

Troubleshooting

Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.

? My computer cannot be powered on and the power LED on the front panel
does not light up.
• Check if your computer is properly connected.
• Check if the wall outlet is functioning.
• Check if the Power Supply Unit is switched on. Refer to the section Turning your
computer ON in Chapter 1.

? My computer hangs.
• Do the following to close the programs that are not responding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then
click Task Manager.
2. Select the program that is not responding, then click End Task.
• If the keyboard is not responding, press and hold the Power button on the top of
your chassis until the computer shuts down. Then press the Power button to turn it
on.

? I cannot connect to a wireless network using the ASUS WLAN Card (on
selected models only)?
• Ensure that you enter the correct network security key for the wireless network you
want to connect to.
• Connect the external antennas (optional) to the antenna connectors on the ASUS
WLAN Card and place the antennas on the top of your computer chassis for the
best wireless performance.

ASUS A20BF/F20BF/K20BF 34
? The arrow keys on the number key pad are not working.
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on
the number key pad are used to input numbers only. Press the Number Lock key to

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turn the LED off if you want to use the arrow keys on the number key pad.

? No display on the monitor.

• Check if the monitor is powered on.
• Ensure that your monitor is properly connected to the video output port on your
computer.
• If your computer comes with a discrete graphics card, ensure that you connect your
monitor to a video output port on the discrete graphics card.
• Check if any of the pins on the monitor video connector is bent. If you discover bent
pins, replace the monitor video connector cable.
• Check if your monitor is plugged to a power source properly.
• Refer to the documentation that came with your monitor for more troubleshooting
information.

? When using multiple monitors, only one monitor has display.

• Ensure that the both monitors are powered on.
• During POST, only the monitor connected to the VGA port has display. The dual
display function works only under Windows.
• When a graphics card is installed on your computer, ensure that you connect the
monitors to the output port on the graphics card.
• Check if the multiple displays settings are correct.

? My computer cannot detect my USB storage device.

• The first time you connect your USB storage device to your computer, Windows
automatically installs a driver for it. Wait for a while and go to My Computer to
check if the USB storage device is detected.
• Connect your USB storage device to another computer to test if the USB storage
device is broken or malfunctions.

ASUS A20BF/F20BF/K20BF 35
 ? I want to restore or undo changes to my computer’s system settings
without affecting my personal files or data.
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You can use Windows® 10 Refresh your PC without affecting your files recovery
option to restore or undo changes to your computer’s system settings without
affecting your personal data such as documents or photos. To use this recovery
option, click Settings > Update & recovery > Recovery from the Start menu,
select Refresh your PC without affecting your files, and click Get started.

? The picture on the HDTV is distorted.

• It is caused by the different resolutions of your monitor and your HDTV. Adjust the
screen resolution to fit your HDTV. To change the screen resolution:
• From the Start menu, click Settings > System > Display.

? My speakers produce no sound.

• Ensure that you connect your speakers to the Line out port (lime) on the front panel
or the rear panel.
• Check if your speak is connected to an electrical source and turned on.
• Adjust your speakers’ volume.
• Ensure that your computer’s system sounds are not Muted.
• If it is muted, the volume icon is displayed as . To enable the system
sounds, click from the Windows notification area, then click .
• If it is not muted, click and drag the slider to adjust the volume.
• Connect your speakers to another computer to test if the speakers arer working
properly.

? The DVD drive cannot read a disc.

• Check if the disc is placed with the label side facing up.
• Check if the disc is centered in the tray, especially for the discs with
non-standard size or shape.
• Check if the disc is scratched or damaged.

? The DVD drive eject button is not responding.

1. From the Start menu, click File Explorer.

2. Right-click , then click Eject from the menu

36 Chapter 5: Troubleshooting
Power
Problem Possible Cause Action

• Set your computer’s power voltage

ENGLISH
switch to your area’s power
requirements.
Incorrect power voltage
• Adjust the voltage settings. Ensure that
the power cord is unplugged from the
power outlet.
No power
(The power Your computer is not turned Press the power key on the front panel to
indicator is off) on. ensure that your computer is turned on.

• Ensure that the power cord is properly

Your computer’s power cord
connected.
is not properly connected.
• Use other compatible power cord.

PSU (Power supply unit) Contact the ASUS Service Center about
problems installing another PSU on your computer.

Display
Problem Possible Cause Action

• Connect the signal cable to the correct

display port (onboard VGA or discrete
The signal cable is not
No display output VGA port).
connected to the correct
after turning the • If you are using a discrete VGA card,
VGA port on your computer.
computer on connect the signal cable to the discrete
(Black screen) VGA port.

Signal cable problems Try connecting to another monitor.

ASUS A20BF/F20BF/K20BF 37
 LAN
Problem Possible Cause Action
ENGLISH

The LAN cable is not Connect the LAN cable to your

connected. computer.

Ensure the LAN LED is on. If not, try

LAN cable problems another LAN cable. If it still does not
work, contact the ASUS service center.
Your computer is not
Cannot access the Ensure that your computer is properly
properly connected to a
Internet connected to a router or hub.
router or hub.
Contact your Internet Service Provider
Network settings
(ISP) for the correct LAN settings.
Problems caused by the anti-
Close the anti-virus software.
virus software
Driver problems Reinstall the LAN driver

Audio
Problem Possible Cause Action

• Refer to your computer’s User Guide

Speaker or headphone is for the correct port.
connected to the wrong port. • Disconnect and reconnect the speaker
to your computer.

Speaker or headphone does Try using another speaker or

No Audio not work. headphone.

Try both the front and back audio ports.

The front and back audio
If one port failed, check if the port is set
ports do not work.
to multi-channel.

Driver problems Reinstall the audio driver

38 Chapter 5: Troubleshooting
System
Problem Possible Cause Action
Too many programs are
Close some of the programs.

ENGLISH
running.
System speed is
• Use an anti-virus software to scan for
too slow
Computer virus attack viruses and repair your computer.
• Reinstall the operating system.

• Send the damaged hard disk drive to

Hard disk drive failure ASUS Service Center for servicing.
• Replace with a new hard disk drive.

• Replace with compatible memory

modules.
• Remove the extra memory modules
The system often Memory module problems
that you have installed, then try again.
hangs or freezes.
• Contact the ASUS Service Center for
assistance.

There is not enough

Move your computer to an area with
air ventilation for your
better air flow.
computer.
Incompatible softwares are Reinstall the OS and reinstall
installed. compatible softwares.

ASUS A20BF/F20BF/K20BF 39
 CPU
ENGLISH

Problem Possible Cause Action

It is normal. The fan runs on its full

speed when the computer is powering
Your computer is booting up.
on. The fan slows down after entering
the OS.
Too noisy right
The BIOS settings have been
after turning on the Restore the BIOS to its default settings.
changed.
computer.
Update the BIOS to the latest version.
Visit the ASUS Support site at http://
Old BIOS version
support.asus.com to download the
latest BIOS versions.

The CPU fan has been Ensure that you are using a compatible
replaced. or ASUS-recommended CPU fan.

There is not enough air Ensure that your computer is working

ventilation for the computer. in an area with good air flow.
Computer is too
noisy when in use. • Update the BIOS.
• If you know how to reinstall the
The system temperature is motherboard, try to clean the inner
too high. space of the chassis.
• Contact the ASUS Service Center for
assistance.

If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service
Center. Visit the ASUS Support site at http://support.asus.com for the service center information.

40 Chapter 5: Troubleshooting
 ENGLISH

ASUS A20BF/F20BF/K20BF 41
 ASUS Desktop PC
Windows® 10
User Manual

Appendix
Windows® 10 User Manual

E10435
First Edition
May 2015
Copyright © ASUSTeK Computer Inc.
All Rights Reserved
 Starting for the first time
When you start your computer for the first time, a series of screens appear to guide you in
configuring the basic settings of your Windows® 10 operating system.
ENGLISH

To start your Desktop PC for the first time:

When you start your computer for the first time, a series of screens appear to guide you in
configuring the basic settings of your Windows® 10 operating system.

To start your Desktop PC for the first time:

1. Press the power button on your Desktop PC. Wait for a few minutes until the setup screen
appears.
2. From the setup screen, pick your region and language that you want to use on your desktop
PC.
3. Carefully read the License Terms, then tap I Accept.
4. Follow the onscreen instructions to configure the following basic items:
• Personalize
• Get online
• Settings
• Your account
5. Wait until Windows® 10 finishes installing the apps and system settings. After the installation,
the Windows® 10 desktop appears.

44 Windows® 10 User Manual

Using the Windows® 10 UI
The Windows® 10 User Interface (UI) includes the favorite Start menu and the tiled-formatted Start
screen. It includes the following features you can use while working on your Desktop PC.

ENGLISH
Click your account name to change the
picture, sign out of your account, or lock your Click to expand the Start screen
Desktop PC

Click to launch the Start menu Pin on or launch an app

Click to display all the apps from the taskbar Pin on or launch
a tiled-format
Click to put on sleep mode, shut down, app from the
or restart your desktop PC Start screen

Start menu
Windows® 10 brings back the Start menu with some enhancements, such as the space that you can
customize with your favorite apps, people, or websites.

You can launch the Start menu in two ways:

• Click the Start button from the lower-left corner of the taskbar.

• Press the Windows® Start key on your keyboard.

Pinning apps to the Start screen or taskbar

To pin an app to the Start screen or taskbar:
1. From the Start menu, click All apps, then select the app that you want to pin.
2. Click Pin to Start or Pin to taskbar to pin your selected app to the Start screen or taskbar.
You can also drag then drop an app to the Start Screen or taskbar to pin it.

ASUS Desktop PC 45
 Start screen
The Start screen , which appears together with the Start menu, helps organize all the apps you need
ENGLISH

in just one place. The apps on the Start screen are displayed on tiled-format for easy access.

Some apps require signing in to your Microsoft account before they are fully launched.

Click to restore the

Start screen

Moving apps on the Start screen

You can move apps from the Start screen simply through dragging and dropping the app to your
preferred location.

Unpinning apps from the Start screen

To unpin an app from the Start screen, right-click on the app to activate its settings bar then click
Unpin from Start.

46 Windows® 10 User Manual

Taskbar
Windows® 10 comes with the standard taskbar, which keeps all your currently running apps or
items in the background.

ENGLISH
Unpinning apps from the taskbar
1. From the Start screen or taskbar, right-click the app you want to unpin.
2. Click Unpin from Start or Unpin this program from taskbar to remove the app from the
Start screen or taskbar.
Using the Task View
When you have several running apps, you can click from the taskbar to display all your
running apps, and click on an app or item to launch it.

If task view is disabled, click > Show Task View button to display the task view icon .

ASUS Desktop PC 47
 Snap feature
The Snap feature displays about four apps or more in one screen, allowing you to work or switch
ENGLISH

among apps.

Using Snap
Use your Desktop PC’s mouse or keyboard to activate Snap onscreen.

Using your mouse

a) Launch an app, then drag and release on a screen corner to snap it in place.
b) Snap another app to your preferred location on the screen.

Using your keyboard

a) Launch an app, press and the arrow keys to select the direction where you want to
snap the app in place.

b) Snap another app using and the arrow keys.

48 Windows® 10 User Manual

Keyboard shortcuts
Using your keyboard, you can also use the following shortcuts to help you launch apps and
navigate Windows® 10.

ENGLISH
Switches between the Start screen and the last running app

Launches the desktop

+ <D>

Launches File Explorer

+ <E>

Activates the File search function

+ <F> or

+ <W>
Launches Share
+ <H>
Launches Settings
+ <I>

Launches Media Connect

+ <K>

Activates the Lock screen

+ <L>

Hides all currently active screens to the taskbar

+ <M>

Your desktop PC is mirrored to your secondary monitor

+ <P>

Launches Cortana
+ <Q>

Launches the Run window

+ <R>

Launches Ease of Access Center

+ <U>

Launches a menu box of Windows tools

+ <X>

ASUS Desktop PC 49
 Launches the magnifier and zooms in your screen.
+ <+>
ENGLISH

Zooms out your screen.

+ <->

Opens the Narrator Settings.

+ <Enter>

Removing everything and reinstalling Windows® 10

Restoring your PC to its original factory settings can be done using the Remove everything and
reinstall options in PC Settings. Refer to the steps below to use this option.

Back up all your data before using this option.

This process may take a while to complete.

1. From the Start menu, click Settings > Update & security > Recovery.
2. Scroll down to view the Remove everything and reinstall Windows option. Under this
option, click Get started.

3. Follow the onscreen instructions to complete the reinstallation and reset process.

50 Windows® 10 User Manual

ASUS contact information
ASUS contact information

ASUSTeK COMPUTER INC.

Address 15 Li-Te Road, Peitou, Taipei, Taiwan 11259

ENGLISH
Telephone +886-2-2894-3447
Fax +886-2-2890-7798
E-mail info@asus.com.tw
Web site www.asus.com.tw

Technical Support
Telephone +86-21-38429911
Online support support.asus.com

ASUS COMPUTER INTERNATIONAL (America)

Address 800 Corporate Way, Fremont, CA 94539, USA
Telephone +1-510-739-3777
Fax +1-510-608-4555
Web site usa.asus.com

Technical Support
Telephone +1-812-282-2787
Support fax +1-812-284-0883
Online support support.asus.com

ASUS COMPUTER GmbH (Germany and Austria)

Address Harkort Str. 21-23, D-40880 Ratingen, Germany
Fax +49-2102-959931
Web site asus.com/de
Online contact eu-rma.asus.com/sales

Technical Support
Telephone (Component) +49-2102-5789555
Telephone Germany (System/Notebook/Eee/LCD) +49-2102-5789557
Telephone Austria (System/Notebook/Eee/LCD) +43-820-240513
Support Fax +49-2102-959911
Online support support.asus.com

ASUS Desktop PC 51