A TECHNICAL REPORT ON

STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

(DECEMBER 2022-MAY 2023)

HELD @

HEMSL
PORTHARCOURT

BY

NWANKUDU NZUBECHI FAVOUR

2018/115164/REGULAR

I.C.T ENGINEERING

SUBMITTED TO

THE DEPARTMENT OF INFORMATION COMMUNICATION TECHNOLOGY

ENGINEERING

ABIA STATE UNIVERSITY, UTURU OKIGWE.

IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF A

BACHELOR OF ENGINEERING B.ENG IN ENGINEERING (INFORMATION AND
COMMUNINCATION TECHNOLOGY ENGINEERING)

MAY, 2023
 CERTIFICATION

This is to certify that this work was undertaken by NWANKUDU NZUBECHI FAVOUR with

matric number 2018/115164/regular at the HOUSTON ENGINEERING AND MARINE

SERVICE LIMITED. The report submitted to the department of INFROMATION AND

COMMUNICATION TECHNOLOGY ENGINEERING, ABIA STATE, UNIVERSITY during

the 2022/2023 students industrial work Experience scheme.

 DEDICATION

First of all, I dedicate this SIWES report to my father in heaven, God Almighty for the

opportunity and grace given to me to undergo this training and resume a new semester

peacefully. To my wonderful parents Rev.Can & Mrs NWANKUDU VICTOR UCHENNA for

their tireless support and investment in my life and all those who may consider this thesis

relevant in the pursuit of academic excellence, I dedicate this piece of work.

 ACKNOWLEDGMENT
I wish to express my sincere gratitude to all whom in one way or the other contributed to the

success of my industrial training. I am very grateful to God Almighty whose sufficient grace its

is that I am alive and well able to start and finish my industrial training. I would like to show my

gratitude to my parents Rev.Can & Mrs NWANKUDU VICTOR UCHENNA, to the company

that accepted me, not just that, I still worked under my discipline, and also to my industrial-

Based supervisor in persons of Mr Uche (Supervisor, general supervisor for internship student)

Mr Nwokonta (school supervisor) for their unquantifiable love, care and support both moral

support to carry me through. To my HOD Dr Siji, also to my course adviser in the person of Mrs

Juliet, the SIWES coordinator and all prestigious lecturers in the department of I.C.T

Engineering, My gratitude also goes to my entire SIWES colleagues at work and in school for

their support, understanding and sharing my knowledge during my SIWES period and making it

a success.
 ABSTRACT

This is a report on my Student’s Industrial Work Experience Scheme (SIWES) carried out in

Networks\Telecoms unit and service support unit, Information Technology Division (ITD)

Known as Wireless Tech (WT). SIWES is a scheme that provides students the adequate

opportunity and room for industrial skills acquisition in respect to their various discipline. It

exposes students to the approaches and techniques in the use of tools, and prepares them for the

work situation ahead of time. This report is aimed at discussing the structure of the Houston

Wireless Tech, It’s mode of operation and the specifics of my internship, my area of

specifications both Networking/Telecommunication and Service Support, giving detailed

explanation about Networking, Network configuration and System Maintenance.

 TABLE OF CONTENT
Title page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of figures ix

CHAPTER ONE
1.0 INTRODUCTION 1
1.1 General introduction to SIWES 1
1.2 Aims and Objectives of SIWES 1
CHAPTER TWO
2.0 General introduction to the company
 CHAPTER ONE
1.0 INTRODUCTION
1.1 General introduction to SIWES

The Student Industrial Work Experience Scheme (SIWES) was established by the Industrial

Training Fund (ITF) in 1973 to enable students of tertiary institutions have technical knowledge

of industrial work based on their course of study before the completion of their program in their

respective institutions. The scheme was design to expose students to industrial environment and

enable them develop occupational competencies so that they can readily contribute their quota to

national, economic, and technological development after graduation. The major benefits accrued

to student who participate conscientiously in Student Industrial Work Experience Scheme

(SIWES) are the skills and competencies they acquire. The relevant production skill remains a

part of the recipients of industrial training as life-long assets which cannot be taken away from

them. This is because the knowledge and the skills acquired are internalized and become relevant

when required in jobs or functions.

1.2 Aims and Objectives of SIWES

The Industrial Training Fund Policy Document No.1 of 1973 which established SIWES outlined

objectives of the scheme. Participation in SIWES has become a necessary pre-condition for the

award of Diploma and Degree certificates in specific discipline in most institutions of higher

learning in the country, in accordance with the educational policy of the government. The

objectives are to:

a) Provide an avenue for students in higher institutions of learning to acquire industrial skills

and experiences during their course of study and it also prepares students for industrial work

situations that they are likely to meet after graduation

b) Expose students to work methods and techniques in handling equipment and machinery that

may not be available in their institutions and also it provide students with the opportunities to

apply their educational knowledge in real work situations, thereby bridging the gap between

theory and practical.

 CHAPTER TWO

2.0 General introduction to the company

2.1 HEMSL

Figure 1 shows the front view of HESML figure 2 shows the inner office set-up

Houston Engineering & Marine Services Limited (HEMSL) is a wholly Nigerian owned

company incorporated in September 2010 by a team from various engineering backgrounds and

experiences with the aim of providing Engineering, Procurement, Construction, Installation &

Commissioning Services (EPCIC) to the Onshore / Offshore and Subsea sectors of the Oil & Gas

Industry.

They currently based strategically in the heart of the Niger Delta in Port Harcourt, Rivers State

Nigeria.

Our Vision

 To become pace setters, best in class and a world-renowned Engineering, Procurement,

Construction, Installation & Commissioning services (EPCIC) Company.

 Mission Statement

 To deliver quality and innovative services to our stakeholders through exceptional

professionalism and health and safety best practices.

 To invest in social benefits and environmental sustainable programs.

Our Core Values

 Integrity
 Innovation
 Team Work
 Equal Opportunity
 Client Focused
 Professionalism

2.2 AREAS OF OPERATIONS AND JOB DESCRIPTION

Houston Engineering and Marine Services Limited is missioned to deliver quality and innovative

services to our stakeholders through exceptional professionalism, healthy, and safe practices. We

are registered in Nigeria with the Corporate Affairs Commission. Our people and management

yield to a vision to become pace setters, best in class, and a world renowned engineering,

procurement, construction, installation & commissioning services (EPCIC) company. We engage

this vision through research and utilization of sophisticated and safe engineering procedures in

achieving deliverability.

Job Candidate Should be Competent in these Skill:

 Integrity,
 Innovation,
  Teamwork
 Equal Opportunity
 Client Focused
 Professionalism
 Installation
 Construction
 Testing
 Inspection
 Commissioning of pipelines and flow stations

2.3 HESML STRUCTURE/CHART

2.4 HESML INFROMATION THECHNOLOGY DEPARTMEN (I.T.D)
During my stay in HEMSL, I was posted to the INFORMATION TECHNOLOGY DIVISION
(ITD) known as WIRELESS TECH(WT) which consist of two department which are:
i. Information Systems Department (ISD)

ii. Telecommunications/ Networking Department (TELECOMS/NETWORKS)

Under ITD, I worked with:

a. Network Unit

b. Service support Unit

2.4.1 ITD Mission And Vision

Our Mission
The mission of the Division of information Technology is to build a quality and comprehensive

technology infrastructure, establish and maintain an effective operational environment, and

deliver quality, prompt, cost effective, and reliable technology services that align with the

University’s mission in teaching and learning, research, community service, as well as

compliment the region’s economic goals.

Our VISION

To be a recognized leader in Information Technology services in support of teaching and

learning, and to be the preferred source of quality technology services delivery for the

Northeastern North Carolina region.

2.242 HEMLS ITD GOALS

HEMLS insure comprehensive, integrated capabilities of (Engineering,

Procurement, Installation, and Commissioning), Offshore and Onshore

Pipeline services, Marine Terminals Services, Instrumentation/Control

Services, Mechanical Construction of Pipelines/Flow Stations, Pipe Support

and Repairs, Flange Repairs , FPSO maintenance services, Corrosion

Services, In-plant Construction/Fabrications, Tanks/Industrial Cleaning, and

Marine Support.

2.4.3 HESML ITD CURRENT SERVICE

 IT helpdesk and user training

 Operating Systems/Applications deployment

 Network application deployment and support

 Internal and external email services

 Telecommunication services

2.4.4 HEMSL ITD Customer

 All IT services users

 Remote user

 Network application users

 Telecommunication users
 INFORMATION TECHNOLOGY DEPARTMENT(ITD)

ISD TELECOMS

SERVICES TECHNICAL APPLICATIONS PROJECTS OPERATIONS & SYSTEM DEV.

SUPPORT SUPPORT SUPPORT MAINTENANCE & TECHNICAL NETWORKS COMMERCIALS
SERVICES
HELPDESK SERVICE DESK PROCUREMENT SUPPORT SBU PROJECTS
SERVICES

NETWORK WAN & INFRASTRUCTURE SWITCHING

OPERATIONS SECURITY DEPLOYMENT

Figure 1.3 ITD operational chart

CHAPTER THREE
 PARTICIPATION/WORK DONE

3.1 Overall work done

During my Six Months Compulsory SIWES HESML at Rivers State Port Harcourt Nigeria, , I

was designated first at Service support, then at Networks/telecommunications, both

designations were at user’s level, totaling to Six Months of SIWES.

In my first two months of SIWES at the Information Technology Division (ITD), Aiteo Group

Lagos , I worked under the Information Technology Department (ITD) with the service support

unit and then with the networks/telecommunication unit for the remaining 4 Months, resolving

an average of three (3) jobs per working day, sixteen (16) jobs per week, sixty (60) jobs per

month, which totals to one hundred and twenty (120) jobs under the first two months of SIWES

all at user’s level.

3.2 Work done: Network/telecommunication unit

As a Network/telecommunication Analyst, I analyze and attend to a wide variety of user needs

pertaining to network connectivity such as Cable crimping, cable laying, punching, network

connectivity configuration for Intercom, Desktops, setting up CISCO phones and Land lines

Laptops, Notebook PC, mobile devices, Printers; Access Switch port activation, and network

diagnostics etc.

I was taught on how to properly tackle complaints that is to properly analyze the problems,

interpret the problems, and proffer lasting solutions.

3.2 Work done: Network/telecommunication unit

As a Network/telecommunication Analyst, I analyze and attend to a wide variety of user needs

pertaining to network connectivity such as Cable crimping, cable laying, punching, network
connectivity configuration for Intercom, Desktops, setting up CISCO phones and Land lines

Laptops, Notebook PC, mobile devices, Printers; Access Switch port activation, and network

diagnostics etc.

I was taught on how to properly tackle complaints that is to properly analyze the problems,

interpret the problems, and proffer lasting solutions with recommendations in locations offices

within and without the Aiteo Group Headquarters as each case required.

ii.Bus Topology uses a common backbone to connect all devices. A single cable which is the
backbone functions as a shared communication medium that devices attach or tap into with an
interface connector
.

Figure 2.41 Bus topology

i. Star or Mesh Topology is one of the most common network setups where each of the
devices and computers on a network connect to a central hub. A major disadvantage of
this network topology is that if the central hub fails, all computers connected to that hub
would lose connectivity.
 Figure 2.42 Star topology

B. Wide Area Network (WAN), spans a large geographical area, often a country or continent.
WANs utilize public communication links. The largest and most well-known example of a WAN
is the Internet. WANs often connect multiple smaller networks such as LANs or MANs. A WAN
can have a distance of 100 to 10,000km around a continent, transmission rates are typically
2Mbps, 34Mbps or more..

Figure 2.5 WAN network topology

 CHAPTER FOUR

4.1 Work methodology in the Networks/telecommunication unit

There is a laid down system through which users relay their complaints. The Help Desk is

contacted via a help line (01), the job(complaint) is logged and then escalated to the

corresponding ISD units (Networks Unit in this case) via the Service Manager Platform. Other

platforms are via Microsoft Outlook, Lync, Telephone Calls, and the HEMSL Workplace.

The jobs are then given to IT students by their Supervisors as the case may be.

4.1.1 The cabling system

The cabling employed in the HEMSL network is one of the most important components of the

network and is the most Long-lived with an expected life span of 15–20 years. There is a likely

replacement of network equipment three to four times over the life of the cabling system.

Cabling takes about 15% total network cost. Long-term considerations are made and the best

cable and installation services are utilized.

.1.1 The cabling system

The cabling employed in the Aiteo Group network is one of the most important components of

the network and is the most Long-lived with an expected life span of 15–20 years. There is a

likely replacement of network equipment three to four times over the life of the cabling system.

Cabling takes about 15% total network cost. Long-term considerations are made and the best

cable and installation services are utilized.

4.1.2 Types of cabling system

a. Coaxial Cable

COAXIAL CABLE conducts electrical signal using an inner conductor (usually a solid copper,

stranded copper or copper plated steel wire) surrounded by an insulating layer and all enclosed

by a shield, typically one to four layers of woven metallic braid and metallic tape. The cable is

protected by an outer insulating jacket. Normally, the shield is kept at ground potential and a

signal carrying voltage is applied to the center conductor. The advantage of coaxial design is that

electric and magnetic fields are confined to the dielectric with little leakage outside the shield.

Conversely, electric and magnetic fields outside the cable are largely kept from interfering with

signals inside the cable.

Figure 2.7 Coaxial cable

b. Twisted pair cabling is a type of wiring in which two conductors of a single circuit are

twisted together for the purposes of canceling out Electromagnetic interference (EMI) from

external sources; for instance, electromagnetic radiation from unshielded twisted pair (UTP)

cables, and cross talk between neighboring pairs. It was invented by Alexandra Graham
The twisted pair cable is divided into two categories:

 Unshielded Twisted Pair (UTP)

 Shielded Twisted Pair (STP)

UTP cables are similar to telephone cables, they contain four pairs of wires twisted together to

help shield against electromagnetic interference. They are easier to install than coaxial and fiber

optic. The maximum distance of UTP is 100 meters

Figure 2.71 unshielded twisted pair

STP cables are very similar to UTP cabling, but the only difference is the additional layer of

insulation within the protective jacket which helps maintain the quality of the signal. Twisted

pair is susceptible to interference than coaxial and should not be used in environments containing

large electrical or electronics devices.

Figure 2.72 shielded twisted pair

C. Fiber Optic Technology

Fiber optic cable uses optical fibers that carry digital signal in form of modulated pulses of light.

It consists of an extremely thin cylinder of glass called the core surrounded by a concentric layer

of glass called the ‘cladding’. There are two fibers in each cable, one for transmitting and the

other for receiving data. To reduce signal loss, the core can also be an optical-quality clear

plastic, and the cladding can be made up of gel that reflects signals back into the fiber. Fiber-

optic cables have signal strength over long distances and are highly secure from outside

interference and electrical noise. However, they are too expensive. There are two types of fiber-

optic cables:

 Single-mode fiber (SMF)

 Multi-mode fiber (MMF)

Single-mode uses a single ray of light known as mode to carry transmission over long distances

of about 2km, while Multi-mode uses multiple ray of light simultaneously to carry transmission

over short distances.

Figure 2.73 FIBER OPTIC CABLE

The component of a cabling system

This is based on the component that together provide a convenient, repeatable and easily

implement frame work for installing telecommunication cable.

The components of structured cabling system

1) Entrance facilities.

2) Equipment room

3) Back bone cable

4) Horizontal cabling and work area

Structural cabling standard

When installing a newly built structured cabling system, there will be an elimination of much

networking down time.

The vital factors that should be taken into account is the structures cabling system technology,

though it out lives most other networking cabling components.

The structured cabling technology is one that has to be installed to contend with the requirements

of the telephone and data communication now and in the coming future.

A structured cabling system is a single-mixed media network system that controls all data traffic

such as voice, data and video and even big complex building management system.

A structured cable system technology divides the infrastructure into controllable block and then

structured cabling system attempts to connect the blocks to produce the high performance

cabling network system that all companies now rely on.

Benefits of a structural cabling system

1. Consistency of cabling design and installation.

2. Conformance to physical and transmission live requirement

3. A basis for examining a propose system expansion and other such of changes and also

uniformly documentation.

Cabling standard during installation

When any data-cabling company installs the latest structured cabling system, the special or

should be following the ANSI/TIA and ISO/IEC standard for the cable layout and physical
 installation of the structured cables its essential that the cable specialist carefully layout the cable

and necessary equipment for new system with future use in mind.

This is the main reason why the TIA cabling standard In particular man dates that cables be

backward comp article which ensure performance and reliability

Cabling Installation and Maintenace: In detectig a fault in a router or switch a margined cabling

may only be detected by replacing the cable or performing a signal test, an installing cable needs

to be replaced when any fault arises.

Cable Categories

 Category 3 (CAT3) cable is rated for networks operating up to 16 Mbps. It is suitable for voice

transmissions (not VoIP). ISO/IEC refers to the end-to-end channel as Class C.

 Category 4 cable is rated for transmission of 16 Mbps up to 100 meters. It is considered

obsolete.

 Category 5 (CAT5) cable was common for 100-Mbps LANs. It was ratified in 1991 and is now

considered obsolete.

 Enhanced Category 5 (CAT5e/Class D) cable, ratified in 1999, was designed to enable twisted-

pair cabling to support full-duplex, 100-MHz applications such as 100BASE-TX and

1000BASE-T. CAT5e introduces stricter performance parameters such as Power-Sum Near-End

Crosstalk (PS-NEXT), Equal-Level Far-End Crosstalk (EL-FEXT), and Power-Sum Equal-

Level Far-End Crosstalk (PSELFEXT). It also introduces channel and component testing.

 Category 6 (CAT6/Class E) cable easily handles Gigabit Ethernet (1000BASE-T) applications.

It’s a 100-ohm cable with a frequency of 250 MHz CAT6 has far more stringent performance
parameters than CAT5e, and is characterized by channel, link, and component testing. In

addition, CAT6 components must be backwards compatible.

CHAPTER FIVE

5.0 ACTUAL WORKDONE IN NETWORKS UNIT

5.1 HEMSL Network Structure

HEMSL employs a WLANs at the public level i.e. at the branches is a LAN. A WAN then

connects branches and the CHQ. At the corporate headquarter (CHQ), a 3-tier Network structure

exists on a LAN scale.

Since the corporation is a large one, the network uses a class A IP addressing scheme with about

65300 hosts and 255 sub-net masks.

The traffic of the network is such that Routing and Switching of packets runs on a star topology

i.e. no two branches must communicate without passing traffic through the CHQ. The CHQ is

the backbone of the network.

Table 1.81 Star Topology Communication between NNPC CHQ and the Branches

Corporate headquarters Network Topology

The CHQ’s is one that harbors the link (bandwidth) from the Internet Service Provider (ISP). It

goes into the CORE of the network. The CORE is a switch that has both routing and switching

capabilities.

The CORE shares the link with the four DISTRIBUTION switches at the basement of every

block (A, B, C and D). The DISTRIBUTION then shares the link with the last tier of the

network, the ACCESS.

The ACCESS is a switch at the user’s level that provides users with access to the network. Every

port in a user’s office is terminated at the PATCH PANEL which is terminated on the ACCESS

switch. The patch panel helps for identification of ports by providing space for its numbering for

easy troubleshooting.

The ACCESS Switch is in different categories which could be

  Ethernet switch (10Mbps E.g. 3-COM 24, 8 ports switch)

 Fast Ethernet (10/100Mbps E.g. Cisco2700 Catalyst, 24 port switch)

 Gigabit Ethernet (10/100/1000 Mbps (1Gbps) E.g. 3750G PoE, 24 port switch)

Power over Ethernet (PoE) is a technology that enables its devices to get powered over the

network. It also applies to devices such as IP phones that get voice (Dial-up) connection over the

network and the wireless Access Points also uses this technology to get power without any

physical connection to power source.

5.1.1 Crimping a Network Cable

This is a process of clamping RJ45 adapter and CAT5E or CAT6 network cable together.

Color Code Standards are used.

Reason why cable configuration is important

1) The qualities of a network cabling will affect the quality of any internet or Ethernet, badly

designed system will slow down the network and any connection you have; it slow down your

business in the process, this makes investing in the night quality system when it comes to

network cabling

2) The quality of your network cabling will also affect your client satisfaction and customer

retention in investing in high quality network, cabling system one can minimize downtime make

sure that you are always connected

3) A phenomenon called “electrical bleed” can happen when or more inferior quality network

cables are placed next to each other the electrical signal of one cable can bleed in another

causing reduced speed, errors and delays it can obviously affect the overall performance of your

network and increase costs for your business

4) The quality of electrical signal in a cable will degrade over long distances this means that in

some network cable system that span a large area quality of a connection speed will be severely

affected

5) Network cabling affects multiple area of your business from internet, intranet and Ethernet

connect quality through the logistic and administration and even customer retention, making sure

your cabling system is the best it can possibly be.

Characteristics of a cable configure

Neutrally buoyant, positively buoyant, dynamic, depth rating to 1,000 bar,cold flex to -60 0C

maximum operating temperatures to 260 0c,maximum bend radii,tailor break strengths,data pair

performance, voltage rating ,volt drop and current ratings.

 CHAPTER SIX

6.1 Work Done: Service support Unit

As a Support provider/system analyst, I analyze and attend to a wide variety of user needs,

ranging from Internet Access (mobile, desktop, laptop and notebook computer system); Desktop,

Laptop, and Notebook Computer Systems (hardware and software); and Printer issues (network,

hardware, driver configurations) making sure their complaints are resolved. I was trained to

receive complaints, analyze problems, interpret the problems adequately and proffer lasting

solutions with recommendations in locations offices within and without the Aiteo Group

Headquarters as each case requires.

6.2 Work methodology in the Service Support Unit.

Firstly, there is a laid down system through which users relay their complaints. The Help Desk is

contacted via a help line, the job is logged and then escalated to the corresponding ISD units

(Service Support in this case) via the Service Manager Platform. Other platforms are via

Microsoft Outlook, Lync, Telephone Calls, and the Aiteo Group Workplace.

Support jobs based on blocks (A, B, C, D) are assigned to the corresponding support teams

(comprises of Staff and Student) in the Service Desk. The Team Lead (Student Supervisor) then

assigns the job to the students with full details of the job description, users’ location and

contact.Internet Access Configuration

6.3 COMPUTER REIMAGING

Reasons why a computer needs to be reimaged:

To repair a virus infected system, thus more difficult and time consuming to repair the system if

the operating system on a computer becomes too old, computer or infected with viruses, so

therefore a computer needs to be reimaging to bring the system back into proper working order.

6.3.1 Steps on Reimaging of Computer

1. Connect an external hard drive to your computer.

2. Go to settings, click “Update & Security”, and click “Backup” from the menu.
 3. Click to go Backup and Restore Windows.” Pop up window will be appeared, and click

“Create a system image.” wait a few moments. It’ll scan your external hard drive. Once

discover the hard drive, click “Next”.

4. Confirm you backup setting and click “start Backup”. Please wait a few moments. It’ll

create a backup for you. Click “yes” when you see a pop-up “Do you want to create a system

repair disc”.

5. Go to settings, click “Update & security,” and click “recovery” from the left menu.

6. Click “Restart Now” after restarting you’ll see four different options on your computer

7. Here you’ll find several options, click “see more recovery options” and then click “system

image recovery.”

8. complete the further process, may it will ask for you windows password. Click “select a

system image” and click “next.”

9. Select: external HD” and click “next”.

10. select “system partition,” click “next”, and finish the further process.

6.3.2 Steps on REIMAGING of SERVER

1.Log in to the CLOUD CONTROL PANEL.

2.In the top navigation bar ,SELECT A PRODUCT>RACKSPACE CLOUD.

3.Select SERVER>CLOUD SERVERS.

4.Click on the server and you want to clone.

5.After the SERVER INFORMATION page loads, click ACTIONS AND select CREATE

IMAGE.

6.Enter a name for the image and click CREATE IMAGE.

6.3.3 Steps on Reimaging of My Work Station

1.Restart your computer and press “F3” to boot into windows system restore. If “F3” does

not boot into system restore, refer to your manufacturer’s website for specific instructions on

how to access windows system reboot.

2.click “troubleshoot” from the “choose an option” menu, and then select “refresh your PC”.

A new screen will appear that informs you that your files and setting will not change, but

your PC will reset to default. All of the apps that you have downloaded from the window

store will still remain available for use. Window will include a list of the apps that it remove

in a text file saved to your desktop when the reimage is complete.

3.click “Next”, click on your account name and then enter your password. Windows will

verify your credentials and inform you that backup is “all ready to go”. Click on “refresh” to

start the process, which will reboot your computer when it completes
Usually, it will take about half an hour to reimage a computer. After that, other required software

applications absent in the image would have to be reinstalled and backed up files restored back to

the computer hard disk.

Computer Repair Technician

A computer technician: is a person who install, maintain and trouble shoot hardware and

software for business and organization.

These professionals use their knowledge in networking and software applications to provide

technical support for both employees and customers on side or remotely a computer repair

technician is also a person who repair and maintain computer and serves

Duties of a computer technician

- they are responsible for assisting client in software installation, troubleshooting needs and

repairs needs

- computer technician handle the maintenance and repair of both software and hardware of

the computer

- they should be able to quickly pinpoint the causes of the computer problems that the

client/customer encounter

Qualities of an IT Technician

i)Self-discipline: Whether you are hybrid or worker from the office ,support tech at the company

will be largely unsupervised

ii) Excellent problem to solving skills

iii) Attentive to details

iv) Great communication skills

v) Passion for technology

Skills of a Technician

These are some of the hard skills a technician can possess which includes diagnosing issues,

performing preventative, maintenance, working with hand tools and compliance with safety

procedures.

When it comes to soft skills, technicians should have strong customer services and

communication skills.

Desktop Computer System and their Component

Definition of a Computer System: A Computer system is a collection of the entities such as

(hardware ,software and livesware),they are designed to receive, process, manage and present

information in a meaningful format.

COMPONENT OF A COMPUTER

Computer Hardware: It’s a physical /tangible parts of a computer examples are input devices,

output devices, central processing unit and storage devices.

Computer Software: Known as program or application; they are classified into two classes

namely; System Software and Application Software.

Computer Livesware: This is the computer user and also known as Orgware or the Humanware.

The user commands the computer system to execute an instruction.

The Basic Part of a Desktop Computer System

i) Computer Case: They are metal and plastic box that contains the main component of computer

including mother board, central processing unit(cpu), and power supply.

ii)Monitor: It work with a video card located inside the computer case to display images and text

on the screen ,most monitors display settings and some monitors also have built-in-

speakers .Newer monitor usually have LCD(liquid crystal displays) or LED(light emitted diode)

display. This can be very thin and they are often called flat panel display, older monitors use

CRT(cathode ray tube)display.CRT monitors are much larger and heavier ;therefore taken up

more desk space.

iii)Keyboard: Its one of the main ways to communicate with a computer, there are many different

types of keyboard but most are very similar and allows you to accomplish the same basic tasks.

CHAPTER SEVEN

CHALLENGES ENCOUNTERED

7.0 Challenges encountered and how it was solved

SIWES provides a great opportunity for students to gain industrial exposure in their fields of

study various challenges still arise, the challenges faced to a large extent affects the aims and

objectives of the program.

  Lots of staff tend to be rude to IT students when attending to them and I had to ignore all

that and attend to jobs, assignments, and errands in the best possible way as at when due.

 Numerous jobs per day averaging to about one hundred and eighty jobs in the first three

months of SIWES which required walking about the office complex (four blocks each

consisting of 11 floors and 3 basements) for over eight hours posed a major health

challenge. Jobs seemed to be unending.

 Leaving as early as 6:45AM daily and returning late from my place of SIWES attachment

also posed a health challenge.

I made a lot of sacrifices in other to cope.

7.1 Contribution to the Company

I did my best, pushing myself to the limit so as to be punctual, attentive, to be able to attend to

given tasks as at when due, came up with an Idea to use rechargeable batteries for the link

runner, tackling the problem of always buying new batteries. I used both my knowledge and

skills learnt from school and lots of research done in order to perform given tasks (jobs) obedient

to the laid down rules and regulations, all in line with organizations goals, and code of ethics.

CHAPTER EIGTH

8.1 EXPERIENCE GAINED

Within the period of six months (September-February) spent at Aiteo Group, I have been

empowered with professional skills in networking, computer systems troubleshooting and

maintenance, and even social skills. I was able to acquire practical experiences to support the

theoretical aspects being taught in school. I was exposed to experienced industry professionals,
working methods and techniques in handling equipment and machinery not available in the

academic institutions.

To highlight a few experiences based on the sections under which I worked:

a. I gained professional knowledge in computer networking; computer systems installation,

troubleshooting, maintenance and repairs; and web applications development.

b. Network operating systems, network servers, their type’s functions, uses etc.

c. Analyzing and interpreting network, computer systems, internet and other related

problems in the course of use, proffering timely and lasting solutions.

In the units I served (Networks\telecoms, Service Support), I was asked severally to teach the

new set of IT students and I helped them in areas where they lacked and was responsible for the

office as well as circulating information.

CHAPTER NINE

CONCLUSION AND RECOMMENDATIONS

9.1 CONCLUSION

SIWES gives students the kind of exposure and experience they need to function in and out of

school, to make decisions, to economize and cut down spending. The industrial training has
broadened my knowledge of the information and communications technology (ICT) aspect of my

course and has given me the opportunity to experience “First-Hand” all the things being taught

theoretically in school and has also given me an opportunity to work with other -people in an

office environment and has improved my team work, and People Skills.

The importance of Information Technology/Networking in particular to an organization either

growing or grown cannot be over emphasized rather it is a breakthrough that every organization

should embrace in order to maximize its growth potentials and eventually grow.

IT is the backbone of every organization as information empowers on every facet of life. It plays

vital roles in the success of an organization which is why HEMSL has invested so much on in

Information Technology.

Effective information helps organizations in the following ways

 Increase work efficiency

 Maintain good customer service

 Ease work flow

 Increase time management

For information sharing to be perfect, it has to be

 Available

 Confidential

 Accessible

This is the sole of the 21st century businesses.

9.2 Recommendations

I will like to recommend that SWEP/SIWES/IT should compulsorily carry credit units in every

Nigerian tertiary institution because a lot of students are not taking it seriously because it adds

little or no credit unit to their grades and so it is not worth the stress.

Also, schools or the ITF should have incentives for best performance in internship so it will

challenge forth coming students to put in their best.

Most organizations don’t pay students on internship and it discourages them.

Industrial Training Fund ITF should review the payment policy by increasing the training

allowance and making it timelier. This will salvage the situation.

An alternative to submitting all documents by hand to the ITF office should be provided.

REFERENCES

 The History of Atieo Group, 2016 revised edition. www.wikipedia.com

 CCNA™ Cisco® Certified Network Associate Study Guide Second Edition

 Computer Networking: Principles, Protocols and Practice Release 0.25 Olivier Bonaventure

 Microsoft ® Encarta ® 2009. © 1993-2008 Microsoft Corporation

 Internetworking Concepts, CCNA sixth edition

 IP Network Design Guide for IBM by Martin W. Murhammer, Kok-Keong Lee, Payam

Motallebi, Paolo Borghi, Karl Wozabal.

 Cabling: The Complete Guide to Network Wiring, Third Edition by David Barnett, David

Groth and Jim McBee