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Objections
Where are you calling from?
We calling from Converged Solutions with plan.com, (Proof of Website/ show o2 website- show plan.com is on website, legal document and black white. (We are not hiding who we are and what we are offering) Are you calling from my network? Never Respond with NO. We are calling converged solutions with plan.com/ consulting and asking you how you finding your current network? Will take a few moments- Sheep!!!! USE SHEEP AND UNDERSTAND THE CUSTOMER ANXIETY (would you not feel the same if someone called you, that you have never spoken to before). (Do not mention o2 and EE – as too much of sales call (you don’t want to scare the customer) Is this is scam? Agree and understand that his anxiety of thinking it is a scam! Respond back – NO THIS IS DEFINATLEY NOT A SCAM. We are not asking for any bank details, this is just a quick survey call, Sheep, Everything to gain nothing to lose! You should know what network I am on, phone I am using how much I am paying per month? Don’t keep personal information, due data protection compliance, we have our in- house data handling team, just to give you added reassurance this is not a sales call, this is a survey call- Sheep, Everything gain nothing to lose! Spoken to lots of customers and they have been paying high bills and we have helped them reduce the bills guaranteed!! Why are you asking me these questions? Quick survey for all NETWORKS. (We are helping the customer- if they don’t want to be helped then it their loss not ours (PLENTY MORE FISH IN THE SEA!!). To understand how we can improve your current mobile communication and most customers are paying too high on their bills and we can help!! We can guarantee a saving!! Sheep!!
Where did you get my number from?
I understand, for your reassurance…. Internal data team. We do not have any financial information for example debit cards or credit cards and we do not need this AT ALL!!
How much will it cost me then?
Consulting call/ Assign you an account manager/ YOUR account manager will give you a quote/ I am here to get the information to understand what you have. I don’t want to miss quote you. How do I know you are who you are? I understand, (relate to the customer anxiety) ( converged Solutions website- www.convergedsolutionsuk.com) Furthermore, I can confirm that Plan.com are a wholesale partner of O2 and we are listed as such on O2's official website - O2 Approved Business Partners | O2 Business ( process is – loudspeaker, customer goes onto google, Types in above 02 approved partners and then selects Wholesaler blue tab and then scroll down and see Plan.com)