objections

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Objections

 Where are you calling from?


We calling from Converged Solutions with plan.com, (Proof of Website/ show o2
website- show plan.com is on website, legal document and black white. (We are
not hiding who we are and what we are offering)
 Are you calling from my network?
Never Respond with NO. We are calling converged solutions with plan.com/
consulting and asking you how you finding your current network? Will take a few
moments- Sheep!!!! USE SHEEP AND UNDERSTAND THE CUSTOMER ANXIETY
(would you not feel the same if someone called you, that you have never spoken
to before). (Do not mention o2 and EE – as too much of sales call (you don’t want
to scare the customer)
 Is this is scam?
Agree and understand that his anxiety of thinking it is a scam! Respond back –
NO THIS IS DEFINATLEY NOT A SCAM. We are not asking for any bank details, this
is just a quick survey call, Sheep, Everything to gain nothing to lose!
 You should know what network I am on, phone I am using how much I am
paying per month?
Don’t keep personal information, due data protection compliance, we have our
in- house data handling team, just to give you added reassurance this is not a
sales call, this is a survey call- Sheep, Everything gain nothing to lose! Spoken to
lots of customers and they have been paying high bills and we have helped them
reduce the bills guaranteed!!
 Why are you asking me these questions?
Quick survey for all NETWORKS. (We are helping the customer- if they don’t want
to be helped then it their loss not ours (PLENTY MORE FISH IN THE SEA!!). To
understand how we can improve your current mobile communication and most
customers are paying too high on their bills and we can help!! We can guarantee
a saving!! Sheep!!

 Where did you get my number from?


I understand, for your reassurance…. Internal data team. We do not have any
financial information for example debit cards or credit cards and we do not need
this AT ALL!!

 How much will it cost me then?


Consulting call/ Assign you an account manager/ YOUR account manager will
give you a quote/ I am here to get the information to understand what you have.
I don’t want to miss quote you.
 How do I know you are who you are?
I understand, (relate to the customer anxiety)
 ( converged Solutions website- www.convergedsolutionsuk.com)
 Furthermore, I can confirm that Plan.com are a wholesale partner of O2 and we
are listed as such on O2's official website - O2 Approved Business Partners | O2
Business ( process is – loudspeaker, customer goes onto google, Types in above
02 approved partners and then selects Wholesaler blue tab and then scroll down
and see Plan.com)

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