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    11d2b604-35da-4b35-9aae-ab34275f6719-3

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    Syed Zeeshan Ali
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    11d2b604-35da-4b35-9aae-ab34275f6719-3

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    Majd Alabbas

    IT Manager
    Dubai, UAE +971 583009918 Majdalabbas@Gmail.com linkedin.com/in/majdalabbas-086794106
    From the telecom sector to a multinational aluminum supplier with over 7,500 employees, I bring a robust background in all aspects of IT. My expertise spa-
    ns infrastructure design, implementation, and management of security, networks, and systems. I've successfully led diverse IT projects, including WMS, ERP,
    ITSM, e-invoice, DR, and SDWAN networks. Additionally, I have gained valuable experience in procurement from working on a P2P platform startup for over
    3 years and honed my skills in entrepreneurship and managing experts in various fields, from software developers to supply chain and procurement.
    Work History
    2023-01 - 2024-10 IT Manager
    Alumil, Egypt
    • Led, guiding technology strategy, infrastructure design, and implementation, WMS,MRP, E-invoicing, Factory, Offices, WHs.
    • Managed vendor relationships, RFX, SLA, Invoices, Evaluation and contracts.
    • Implemented IT frameworks and standards ensuring data privacy, security, and regulatory compliance (GDPR, ISO 9001).
    • Developed and implemented DR plan, restoring system functionality during critical incidents.
    • Established ITIL-based framework, improving service quality and operational excellence.
    • Developed robust backup strategies to protect critical data, offsite backups and real-time data replication.
    • Managed budget CAPEX, OPEX, Spend Management, with over 300K USD.
    • Enhanced network efficiency by implementing SD-WAN with load balancing and failover strategies, reduced network downtime
    by 80%.
    2021-03 - 2023-12 Founder & CEO
    udealer, Egypt (Part Time)
    • Established Procure-to-Pay SaaS platform by developing innovative solutions.
    • Developed MVP includes full procurement cycle (PR, RFX,PO, catalogs, buyer & Vendor dashboard).
    • Built and managed strong team of developers and supply chain.
    2021-01 - 2022-12 IT Team Lead
    Alumil, Egypt
    • Managed operations for six sites, including HQ, factory, WH, SDS, and sales offices.
    • Managed SOC utilizing FortiGate firewalls, FortiAP, and Trend Micro solutions.
    Implemented infrastructure components (both active and passive).
    2018-05 - 2020-12 IT Administrator
    Alumil, Egypt
    • Managed AD DC, accounts management, GPO, WSUS, and maintenance.
    • Managed physical & Virtual servers (terminal servers, CAL, shareholder, Oracle & SQL DB, E-invoice, ERP, PRTG, ESXI).
    • Managed infra devices (Cisco & HPE Switches, Aruba AP, Panasonic BPX, Hikvision & Dahua DVR/NVR, ABC network UPS.
    • Managed Cloud Services (MS email, Azure, Office365, Trend Micro, Forti Cloud, Autodesk).
    • Provided L1/L2 support for ( Email, SharePoint, CRM, Power BI, Teams, office 365, ERP).
    2016-07 - 2018-02 IT Network Specialist
    Syriatel Mobile Telecom, Syria
    • Coordinated with outsourced IT service providers.
    • Identified and immediately resolved issues with network devices.
    • Developed detailed documentation, providing valuable resources for entire IT department when addressing network-related
    tasks or projects.
    • Designed and implemented networks in collaboration with project engineers across 5 big-scale projects.
    2016-01 - 2016-06 Customer Support Engineer
    SCS-Net, Syria
    • Answered incoming support inquiries via phone.
    • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
    2015-01 - 2015-12 IT Support Engineer
    Gemini Group, Syria
    • Installed, configured, tested and maintained operating systems, application software, and system management tools.
    • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
    • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
    Education
    Bachelor of Information Technology SVU - Syria 2015
    Certificates & Skills
    CCNA, CCNP, CCNA security FortiGate administration AWS, Azure
    VMware, MCITP Pen Tester ITIL 4
    Languages
    Arabic Native
    English Advanced

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