Technical Specialist Systems Engineer I (1)

Role Profile: Technical Specialist: Systems Engineer I - 1S
Role Purpose
This role provides essential support and technical assistance to help maintain the functionality and
reliability of hardware and systems software. This role involves aiding in the installation, testing, and
troubleshooting of various technologies. This role collaborates with senior team members to diagnose
issues, perform repairs, upgrade systems, and maintain both externally and internally sourced hardware
and software solutions, such as operating systems, data management products, office automation tools,
embedded systems, and other utility software. This role plays an important part in improving system
performance and supporting the overall technology infrastructure of the organisation.
Role Description
 Adhere to Service Level requirements while installing, maintaining, and supporting the
organisation’s systems hardware, software, and peripherals.
 Align to organisational processes, policies, and procedures to deliver timely, high-quality second-
level support services.
 Provide status reporting and issue management to ensure transparency and accountability across
the support function.
 Conduct analysis to design networks that optimise the workflow of business applications
effectively.
 Manage risks related to network and communication operations, ensuring operational integrity
and reliability.
 Ensure continuity across integration projects through strict standards enforcement.
 Align technology solutions with business strategies to support overall organisational goals.
 Document and maintain network, hardware, and system software support policies and procedures,
ensuring all daily activities, tasks, and system status information are readily available for standard
reporting processes.
 Initiate any actions required to maintain or improve service levels within the organisation.
 Advise on the communications requirements of installed and planned networked information
systems, including security features and performance targets.
 Investigate and analyse serious faults, implementing solutions to rectify issues.
 Apply analytical ability to examine technical data, determining effective solutions for complex
system requirements.
 Execute control and management of system hardware and software configurations, including the
installation and upgrading of servers and application tools while ensuring version control
procedures are observed.
 Utilise supplier and user documentation to maintain accurate system configurations and user
resources.
 Escalate issues when necessary to ensure minimal disruption to operations.
 Support and manage vendors to maintain cutting-edge knowledge of emerging technologies and
enhance the organisation’s image as a leader in technological innovation.
Qualifications and experience

 Degree or Diploma in Computer Science or Information Systems - (essential)
 +3 Years experience in IT network / system engineering
 Has good knowledge of the ICT products and services to be supported.
 Has wide and detailed knowledge of ICT.
 Demonstrates good communication skills with an aptitude for dealing with users, colleagues and
suppliers, and takes an analytical approach to problem solving.
 Has good knowledge and understanding of ICT concepts and practice, coupled with practical
knowledge of problem management and the principles and processes of implementing and
delivering ICT services.
Key competencies and work ethic:
 Technical aptitude with a passion and excitement for engineering systems, new technologies
and solutions and its range of possibilities, applications, and value for the business.
 Excellent problem-solving skills – Able to collect, organise and assimilate disparate, multiple
pieces of information to draw sound conclusions and arrive at optimal solutions. Demonstrates an
understanding of how one issue may be a part of a much larger system.
 High level of self-motivation and drive to meet and exceed on goals and expectations and engage
and energise others to deliver on expectations. Comfortable taking decisions and dealing with a
range of problem-solving challenges independently.
 Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency,
balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and
outputs to ensure accuracy while independently actioning and correcting any quality concerns.
 Excellent communication skills – excellent written and verbal communication skills. Is able to
confidently explain and simplify technical concepts and their real-world advantages/disadvantages
to a diverse business audience.
 Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team.
Is collaborative and able to build sound, professional relationships with internal and external
stakeholders.
 Ability to work under pressure and under tight time constraints, efficiently prioritising workloads,
balancing multiple and competing priorities and managing time effectively in a high-volume,
fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt
to and manage change.
 Is curious and adaptable, finds agile and rapid ways of answering business questions and
implementing solutions fast.

Technical Specialist Systems Engineer I (1)

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Role Profile: Technical Specialist: Systems Engineer I - 1S

Qualifications and experience

Key competencies and work ethic:

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