Ankit Sharma www.linkedin.

com/in/ankit-sharma-b01410133
Project/Sales & Service Engineer | 7+ Years Work Experience sharmagcrg@gmail.com | New Delhi
B.Tech. – Mechanical Engineering +91-7275417029, 7827909616

PROFILE SUMMARY
A result-oriented professional, with nearly 7+ years of experience as Project, Sales & Service Engineer, Expertise in Project
engineering & management (preparing, scheduling, coordinating, executing, and monitoring) of assigned engineering projects. As
a technical sales & service engineer responsible for understanding complex technical products or services and effectively
conveying their value to potential customers. Work closely with both the sales and engineering teams to provide technical
solutions that meet customer requirements. The primary focus is to understand the technical aspects of the products they're
selling and effectively communicate their value to clients. This involves combining technical expertise with strong communication
and interpersonal skills, a deep understanding of the company's offerings and the ability to communicate technical information in
a way that is easy for non-technical stakeholders to understand. An experienced engineer adept with providing technical
engineering support; very flexible and can handle customer support, pre-sales and post sales initiative which involve installation
& commissioning, troubleshooting, problem analysis & problem solving, technical training of complex equipment and systems.

PROFILE EXPERIENCE

Otis Elevator India Company Ltd. Engineer-MOD Sales Jan 2024 – Present

 Generating enquiries and finalization of orders, Contract management, Supporting sales and marketing functions, Forecasting
and target setting.
 Meeting customers, architects, and consultants to assess their requirements, developing and increasing customer database.
 Establishing product strategy for allotted territory or account depending on market trend.
 Market survey, knowing competitors, generating and attending new inquiries, preparing sales negotiation data sheet.
 Internal and external (Customer) approval process for Order processing.
 Co-ordinate SIP meetings.
 Process orders for manufacturing scheduling with construction team.
 Responsible for invoicing and collection of payments related to equipment.
 Follow up delivery schedule and coordinate with Factory for timely delivery and compliance to Customer commitment.
 Achieving minimum 90% target set for the year.
 Customer satisfaction is the bottom line of all activities and systems designed and implemented- timely and mutually
acceptable resolution to customers complains.
 Create safety awareness amongst all customers.

Rebel Foods Regional Project Engineer Jan 2022 – Nov 2023

Rebel Foods is an Indian online restaurant company which operates 11 cloud kitchen brands including
Faasos, Behrouz Biryani and Oven Story. It is the largest cloud kitchen restaurant chain in the world,
operating more than 450 cloud kitchens in 10 countries.
 Responsible for project execution at various stages of product life cycle including requirement > POC > Pilot >
Production > Installation> Utilization
 Co-coordinate with stakeholders & external vendor to complete the scheduled project activities within given time and as
per quality matrix and identify suitable vendors/suppliers for hardware components
 Owned the testing and validation of various NPDs in collaboration with the cross-functional teams
 Preparing test plans, SOPs for Operation & Preventing-predictive maintenance & testing reports for In-house as well as off
the shelf products
 Providing training & technical support to regional operations & maintenance teams
 Supervising the development and deployment of multiple products and platforms
 Formulating and managing the project schedule, ensuring that the project stays on track and emphasizing & driving the
resolution of technical and non-technical difficulties
 Negotiating tradeoffs, monitoring field trial performance, and coordinating the activities of the internal cross-functional team
and external suppliers to perform installations and obtain project uptime

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Ankit Sharma www.linkedin.com/in/ankit-sharma-b01410133
Project/Sales & Service Engineer | 7+ Years Work Experience sharmagcrg@gmail.com | New Delhi
B.Tech. – Mechanical Engineering +91-7275417029, 7827909616

 Monitoring projects including the development of an IOT platform to collect real-time data from devices and a grasp of
hardware or automation of product development, installation, commissioning, testing, operator, and maintenance training
for cities/zones
 Gaining understanding of tolerances, assembly, controls, automation (PLC, microcontrollers) & engineering drawings.
 Successfully accomplished the installation and scaling-up of Hot Holding Units under Project GEN for North-located kitchens,
as well as piloting several other projects for automation, such as Auto-fryer, Hotplate & Wokie and focused on enhancing
operational efficiency and customer experience

Dahua Technology India Project Engineer (Sales & Service) Apr 2020 – Dec 2021
Dahua Technology (Chinese MNC) deals in security equipment such as X-ray Baggage Inspection system
(Baggage & Cargo Scanner), Walk Through Metal Detector, Hand Held Metal Detector & CCTV
Surveillance equipment (CCTV Camera, NVR, DVR)

 Administered projects involving X-ray baggage scanning machines, door frame metal detectors and hand-held metal
detectors and others, including demo, client presentations, installation, service, and maintenance
 Delivered presentations to system integrators and vendors, conducted market research, obtained new sales prospects,
provided product training to customers and team members, preserved client relationships and scheduled meetings with
them.
 Collaborated with vendor and system integrators on techno-commercial discussions, obtained growth prospects and
launched new products and services.
 Identify potential clients and generate leads through various channels. Develop and maintain a strong sales pipeline to meet
or exceed sales targets. Actively engage in business development activities to expand the customer base
 Work closely with the sales team, product managers, and engineers to coordinate efforts and ensure effective communication
between departments. Prepare detailed proposals and quotations for customers, outlining the technical specifications,
pricing, and terms and conditions of the sale.

Astrophysics India Sr. Sales & Service Engineer Apr 2016 – Mar 2020
Astrophysics Inc. (American XBIS Manufacturing MNC) deals in Security Equipment such
as X-ray Inspection System (Baggage, Cargo & Vehicle Scanner), DFMD (Door Frame Metal
Detector) & HHMD (Hand Held Metal Detector)
 Coordinated and accomplished projects for the Airport Authority of India, Delhi Metro Rail Corporation, Indian Air Force,
Ministry of Defense and Hotel Industries including JW Marriott, Courtyard by Marriott, Radisson Hotel, and other hotel chains,
for entrance security products such as DFMD, HHMD, and XBIS etc.
 Develop a deep understanding of the company's technical products, solutions, and services. Stay updated on the
latest product developments, features, and benefits
 Identify potential clients and actively engage with them to understand their specific technical needs and challenges
and translate technical information into clear, concise, and persuasive presentations that demonstrate how the
company's products can solve the client's problems or address their needs
 Create customized proposals and quotes that outline the technical specifications, pricing, and terms of the proposed
solution. Work closely with the sales and marketing teams to develop strategies for effectively positioning the
company's products in the market to meet or exceed sales targets and revenue quotas through effective technical
selling.
 Acted as a technical liaison between the client and the company's engineering, production, and program management staff
 Performed client servicing, vendor management (technical and commercial), thereby boosting income through AMCs,
machine parts and new machines
 Installed, commissioned, and extended technical support for all security equipment’s (XBIS & XHCIS) on a Pan-India basis
 Expertise in understanding of various mechanical, electrical & electronics systems like X-Ray Generators, Control Board PCBs,
PLCs, Motors, VFDs, Relays, Power Supplies, Sensors, photodiodes & detectors etc.
 Delivered Technical and Operational Training to technical staff and operators for maintenance and operation
 Accomplished x-ray radiation certification from AERB and well as company, conducted SAT and calibration of machines to
provide certification for safety
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Ankit Sharma www.linkedin.com/in/ankit-sharma-b01410133
Project/Sales & Service Engineer | 7+ Years Work Experience sharmagcrg@gmail.com | New Delhi
B.Tech. – Mechanical Engineering +91-7275417029, 7827909616

 Successfully supervised and executed the installation of heavy cargo x-ray machines (27+ units) at multiple airport cargo
locations as part of the Airport Authority of India project, as well as x-ray baggage scanner machines (160+ units) at
metro stations as part of the Delhi Metro Rail Corporation project

EDUCATION & CERTIFICATIONS

Bachelor of Engineering- Mechanical Engineering GCRG Group of Institutions, Lucknow, U.P. 2015
(Uttar Pradesh Technical University)
 Technical training from Hindustan Aeronautics Ltd. Lucknow
 Knowledge of CAD designing software of 2D and 3D modelling (Solid Edge)

CORE COMPETENCIES
 B2B & B2C Sales, Solution Presentation & Product Demonstration.
 Stakeholder Management, Pre & Post-Sales Support
 Lead Generation, Proposal Development, Collaboration & Market Insights
 Project Engineering & Management (Installation & Commissioning, Troubleshooting, Problem Analysis & Problem Solving,)
 Service Engineering & Maintenance (Preventive & Breakdown), Technical Training & Support, Presentation & Demo
 Client Service & Support
 Team Management & Leadership
PERSONAL DETAILS
 Date of Birth: 5th July 1992
 Address: Khokhay, Rampur, Grant No. 18, Lakhimpur Kheri - 262802, U.P
 Languages Known: English, Hindi

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