Product

Support
Guide
D0CZ – IM 7000
D0D0 – IM 8000
D0D1 – IM 9000 Picture of Machine
Found in NPLI package1.ppt
v1.0
introduction section
Product Code and Model 20pt

Introduction Date
December 21, 2020

Replaces
MP6003, MP7503, MP 9003
 Table of Contents

Product Concept…………………..……………….…… • Page 4

Smart Operation Panel ……………………….……..… • Page 5

New Features ……………………………….……..…… • Page 6

Feature Comparison to Previous Model..…………..... • Page 8

Standard Configuration..………...……………….….… • Page 9

Configuration……………………..………….…….….… • Page 10

Controller Configuration……….…………………..…... • Page 11

Options....…….…….………….….………..…………… • Page 12

Option Compatibility………………..……..…..……….. • Page 14

Supplies & Yields……...…...…...………………...….… • Page 15

Target Reliability……………………….…………….…. • Page 16

Yield Parts……………………………………………..… • Page 17

Version 1.1 Subject to Change 2

 Table of Contents – cont’d

Installation Requirements ..………………….…. • Page 20

Dimensions……….…………….…………..…… • Page 21

Installation Times….....……………………….… • Page 22

Storage / Transportation…..………………….… • Page 23

Training Information.……………….……….…… • Page 24

Documentation……..………………………….… • Page 25

Contact Information……….....………………..… • Page 26

Escalation Procedure….……………………..… • Page 27

Revisions…………………………………………. • Page 29

Version 1.1 Subject to Change 3

 Product Concept

With the launching of the IM 7000, IM 8000 and IM 9000, we aim to

maintain No.1 market share in this segment to generate high profit
with enhanced productivity and reliability.

This family of products Supports RICOH ACT v1.2 (Always Current

Technology). RICOH ACT is a concept that enables customers to add new
features by themselves via the Application Site, but it is also able to install
ACT features manually via Firmware Update and SP settings by technician
in case the Application Site is not available.

Version 1.1 Subject to Change 4

 Smart Operation Panel

SOP G2.5

• Flat screen
• Flick sensitivity will be better
• New look of Home Screen
• Built-in NFC tag
• UI can be selected
• Improved UI for Scanner/Fax
application
• All applications(except
Document Server) will be
Android native UI
• Management/Error Screen

Version 1.1 Subject to Change 5

 New Features
▪ Hardware
▪ Productivity:
• IM 7000: 70 (A4/LT) ppm
• IM 8000: 80 (A4/LT) ppm
• IM 9000: 90 (A4/LT) ppm
▪ New functions:
• Shortened warm-up time
• SOP G2.5 Home screen, angle adjustment
• ACT v1.2 and later
• GW+ (19A)
▪ New options/peripherals
• Multi-folding unit available for Z-folding
▪ Serviceability improvements
• Improved accuracy of the near-end timing for fusing cleaning WEB New
• Feed rollers yield has been improved
• Default setting for waste toner bottles is replacement by the user
• GW+ (19A)

Version 1.1 Subject to change 6

 New Features

▪ Connectivity/Software support
▪ New function:
• Added a new SP setting to print the SMC with all UP items in the System Settings
• Added the auto backup function for the Address Book.(SP5-846-030)
• Default value of Print Compressed Data to "On".
• Print through a Windows print server from MacOS
• Detect whether an SC672 error was caused by hardware or software. If caused by
software, the machine will automatically reboot
• Improved scanning of High Compression PDF files
• SOP service mode can now be accessed from the GW service mode menu
• The default setting of SP5-875-002 has been changed to ‘1’ (Device auto-reboot method
when SC occurs)

Version 1.1 Subject to Change 7

 Feature Comparison to Previous Model

Description D0CX/D0D0/D0D1 D223/D224/D225

Smart Operation Panel G2.5 / With tilt Screen G2.0 / No tilt Screen

CPM 70/80/90 65/75/90

IM9000 60 seconds MP 9003 300 seconds
Warm Up Time
IM 7000/8000 20 seconds MP 6503/7503 20 seconds
IM9000 60 seconds MP 9003 300 seconds
Recovery From Sleep
IM 7000/8000 10 seconds MP 6503/7503 10seconds
One-side:120ipm One-side: 120ipm
Scan speed
Two-sides: 240ipm Two-sides: 220ipm
SOP G2.5 G2.0
Common HR and PR for Different HR and PR used on
Fusing
IM 7000/8000/9000 MP9003
Retry paper feed control and
Paper Feed Control
pre-feed stop time adjustments -
CE replaceable (can not be set
Toner Collection Bottle User replaceable (default)
to user)
Fine Particle Filter Information to come

Version 1.1 Subject to Change 8

 Standard Configuration
Model Launch Date Product Code EDP Code Serial Number Prefix Speed

IM 7000 1/15/2021/TBD D0CZ 418775 402AYMxxxxx 70 ppm

IM 8000 1/15/2021/TBD D0D0 418786 403YAMxxxxx 80 ppm

IM 9000 1/15/2021/TBD D0D1 423532 404YAMxxxxx 90 ppm

▪ Standard 10.1" Smart Operation Panel

▪ 220 Sheet SPDF
▪ Print/Scan capability
▪ 1 x 1,550 Sheet Tandem Tray
▪ 2 x 550 Sheet Paper Trays
▪ 100 Sheet Bypass Tray
▪ Auto Duplex
▪ 2.0 GB RAM
▪ 320 GB HDD
▪ HDD Encryption
▪ Scan to and Print from USB/SD card.

Version 1.1 Subject to Change 9

 Configuration

Item Description

1 IM 7000/8000/9000

2 LCIT RT4080

3 Finisher SR4150
Booklet Finisher
4
SR4160
5 Mailbox CS4010
Multi-Folding Unit
6
FD4020
Version 1.1 Subject to Change 10
 Controller Configuration
Ite
Description Option(s)/Type
m
1 USB A Standard
2 USB B D
3 Ethernet Standard
Slot 1 – Controller SD card
4 SD Card Slots options
Slot 2 – Service slot
IEEE 802.11a/g/n Interface Unit
5 I/F Option Slot
Type M19
6 IF Tandem Slot Not applicable in US and RCI
7 G3 Interface Not applicable in US and RCI
8 G3 Interface Not applicable in US and RCI
9 ISDN Not applicable in US and RCI
10 Line
Fax Connection Type M44
11 Tel

Version 1.1 Subject to Change 11

 Options
Product Common
Description EDP Code Notes
Code / Unique
LCIT RT4080 D3J6 418790 U

PostScript3 Unit Type M44 D3J8 418796 U

IPDS Unit Type M44 D3J8 418801 U

Fax Option Type M44 D3J9 418805 U

Finisher SR4150 D3HB 418178 U

Booklet Finisher SR4160 D3HC 418180 U

Output Jogger Unit Type M25 D3CJ 417630 C D223 Series

Punch Unit PU3090 NA D3FP 418332 U

Copy Tray Type 9002 B756 416229 C D223 Series

Multi-Folding Unit FD4020 D3HH 418185 U

Mail Box CS4010 D708 416633 C D223 Series

IEEE 802.11a/g/n Interface Unit Type M19 D3BR 417493 C D223 Series

Version 1.1 Subject to Change 12

 Options – Cont’d
Product Common /
Description EDP Code Notes
Code Unique
OCR Unit Type M13 D3AC 417428 C D223 Series

FAX Memory Unit Type M25 64MB D3D5 417644 C D223 Series

Optional Counter Interface Unit Type M12 B870 417111 C D223 Series

Smart Card Reader Built-In Unit Type M19 D3BS 417595 C D223 Series

Unicode Font Package for SAP(R) 1 License B869 413009 C D223 Series

ESP XG-PCS-20D N/A 006429MIU

ESP XG-PCS-20820D N/A 007138MIU

Version 1.1 Subject to Change 13

 Option Compatibility
Category Product Name You Must Install You Cannot Install
Booklet Finisher SR4160
Folder Multi-Folding Unit FD4020
or Finisher SR4150
Finisher Finisher SR4150 Booklet Finisher SR4160

Finisher Booklet Finisher SR4160 Finisher SR4150

Booklet Finisher SR4160
Punch Punch Unit PU3090
or Finisher SR4150
Booklet Finisher SR4160
Jogger Output Jogger Unit Type M25
or Finisher SR4150
Booklet Finisher SR4160
Mailbox Mailbox CS4010
or Finisher SR4150

Version 1.1 Subject to Change 14

 Supplies & Yields
Description EDP Code Yield
Toner Black 841332 43,000 prints
Waste Toner Bottle 418911 450,000 prints

No Starter Toners
Note: * A4, 6% chart is used to measure the yield.

Version 1.1 Subject to Change 15

 Target Reliability
Model PM Cycle AMV Max MV
D0CZ 300K 25K 150K
D0D0 300K 40K 150K
D0D1 300K 70K 150K

The PM cycle is calculated based on the following:

▪ PM is regularly performed.
▪ Recommended paper types are used.
▪ The machine is installed under operable environmental conditions
▪ A4 (LT) long-edge feed
▪ Image coverage ratio: 5%
▪ 5P/J on D0CZ and D0D0, 10P/J on D0-D1

NOTE:
PM Kits for this family is currently under review. This PSG will be updated once a determination is
made.

Version 1.1 Subject to Change 16

 Yield Parts
Expected Unique Or
Part Number Description
Yield Common
PM Kit
PMD0CZ300K 300K PM Kit 300K U
PMD0CZ450K 450k PM Kit 450k U
Around The Drum
B2469510 OPC Drum 1,200K C
A0962060 Grid: Charge Corona 300K C
A0962063 Corona Wire Cleaner 300K C
AD025024 Pick-off Pawl 300K C
AD041140 Cleaning Blade 300K C
B0702364 Charge Corona Wire 300K C
B2342123 Wire Cushion 300K C
B2472330 Brush Roller: Cleaning 300K C
D1313340 Development Filter (IM 7000/8000) 300K C
D1333340 Development Filter (IM 9000) 300K C
B0649645 Developer Type 24 Black 300K C
D0CZ3680 Tank: Used Toner 450K U
Version 1.1 Subject to Change 17
 Yield Parts (Continued)
Expected Yield Unique Or
Part Number Description
(Pages) Common
Fusing Unit
AE011137 Hot Roller 450K C
AE020242 Pressure Roller 450K C
AE030053 Pressure Roller Bearing 450K C
AE030054 Hot Roller Bearing 450K C
AE042066 Pressure Cleaning Roller 450K C
AE044060 Hot Roller Stripper 450K C
AE040076 Cleaning WEB Pressure Roller 450K C
AE045069 Cleaning WEB 450K C
AW100191 Thermistor:Fusing:Middle 450K C
AW100192 Thermistor:Fusing:Inner Back 450K C
B0654211 Cleaning WEB Pressure Roller Ratchet 450K C
B0654247 Brake Pad 450K C
D0624191 Plain Shaft Front Bearing 450K C
D0624192 Plain Shaft Inner Back Bearing 450K C
D0624226 Pressure Cleaning Roller Bearing 450K C
Version 1.1 Subject to Change 18
 Yield Parts (Continued)
Expected Yield Unique Or
Part Number Description
(Pages) Common
Transfer
A2933899 Transfer Belt 600K C
AD041126 Transfer Belt Cleaning Blade 600K C
D1313161 Toner Recycling Unit (IM 7000/8000) 600K C
D1333161 Toner Recycling Unit (IM 9000) 600K C
ADF
D6842171 Paper Feed Belt 120K C
D3FF2228 Pick-up Roller 120K U
D5412241 Reverse Roller 120K C
Filters
AA012128 Dust Filter 450K C
D2231115 Air Filter 1200K U

Note: The yield figures in the above table are based on the following conditions:
• A4 (LT) long-edge feed
• 5% image coverage ratio
• 5 copies/original (IM 7000/8000), 10 copies/original(IM9000)
Version 1.1 Subject to Change 19
 Installation Requirements
▪ Power requirements
▪ D0CZ/D0D0 110-120V / 60Hz / 20A or more
▪ D0D1 208-240 / 60Hz / 20A or more
▪ Do not connect the machine to a power source shared with another electrical appliance
▪ Do not use an extension plug or cord
▪ Operating Environment
▪ Temperature Range: 50F - 90F
▪ Humidity Range: 15% to 80% RH
▪ Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight or strong light.)
▪ Ventilation: Room air should turn over at least 3 times per hour
▪ Ambient Dust: Less than 0.10 mg/m3
▪ Do not install the machine at any location over 2,000 m (6,500 feet) above sea level
▪ Do not place the machine where it will be, subjected to sudden temperature changes

▪ Space
A) Rear 1.97”

B) Right 3.94”

C) Front 27.6”

D) Left 1.58”
Version 1.1 Subject to Change
 Dimensions

Height and Width Depth

Version 1.1 Subject to Change 21

 Installation Times
Discription Installation Times (minutes)
Finisher SR4150 25 min
Booklet Finisher SR4160 25 min
Punch Unit PU3090nch Unit 20 min
MailBox CS4010 20 min
LCIT RT4080 25 min
Multi-Folding FD4020 25 min
Fax Option Type M44 15 min
FAX Memory Unit Type M25 64MB 15 min
PostScript3 Unit Type M44 5 min
IPDS Unit Type M44 5 min
IEEE 802.11a/g/n Interface Unit Type M19 5 min
OCR Unit Type M13 5 min
Output Jogger Unit Type M25 10 min
Optional Counter Interface Unit Type M12 4 min
Smart Card Reader Built-In Unit Type M19 10 min
Unicode Font Package for SAP(R) 1 License 5 min

Version 1.1 Subject to Change 22

 Storage / Transportation

Storage Transportation
• Do SP4-806-001 to move the scanner carriage from
the home position. This prevents dust from
falling into the machine during transportation.
• Remove the toner cartridge. This prevents toner
leakage caused by vibration during transport.
• Remove all paper from the paper trays.
• Attach a sheet of paper to the bottom plates of the
tray to hold them in place during transport.
Mainframe TBD • Take out the scanner stay from inside the front cover
and install the scanner stay.
• Fasten the front door and covers with shipping tape,
and then shrink-wrap the machine tightly.

NOTE: When moving the machine, never push on the

ADF.

Version 1.1 Subject to Change 23

 Training Information

▪ Service personnel previously trained on the D223 - D225 series, will need
to complete the self-paced training.

▪ Service personnel not certified on the D223 – D225 series, will need to
complete a self paced Tier 1 course and an instructor led Tier 2 class -
based training.

Version 1.1 Subject to Change 24

 Documentation

Description RFG E-Source Number

Operating Instruction TBD
Point-to-Point TBD
Parts Catalog TBD
Service Manual TBD

Please refer to the https://ricohusa.csod.com/client/ricohusa/default.aspxweb site for the most

up to date training information.

Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSC website and e-source.

Version 1.1 Subject to Change 25

 Contact Information
Name Contact
http://www.tsrc.ricoh-usa.com
Technical Services (Xpress Support)
Text/SMS: (678) 636-9841
and Technology Solutions Resource
Twitter: @RicohExpress
Center (TSRC)
CIP Text/SMS: (828) 761-1670
Parts (800) 333-3147
Solutions (888) 424-1573
Customer Support (800) 577-4264
Technical Services
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
(Legacy Telephone Numbers)
Printer/Scanner/Projector Support (800) 742- 6438
Dealer Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
Hytec Parts and Logistics Control (800) 883-1001 www.hytecrepair.com
Ricoh Corporation: www.ricoh-usa.com
Headquarter Web Sites Savin Corporation: www.savin.com
Lanier Corporation: www.lanier.com
Safety Data Sheets http://ricoh.com/environment/msds/index.html
www.ricohlearninginstitute.com
Ricoh Learning Institute
ricohlearninginstitute@ricoh-usa.com

Version 1.1 Subject to Change 26

 Escalation Process
Solutions Support and Escalation Intake Guide
www.escalationintake.com
Required Information for Hardware Issues
▪ Symptom
▪ Possible cause
▪ Description and result of the action taken
▪ Parts replaced
▪ Model type and serial number
▪ Printer configuration sheet and maintenance report sheet
▪ Occurrence frequency
▪ Whether or not the symptom could be duplicated on a lab machine (YES/NO)
▪ Occurrence conditions
▪ When the symptom start to appear
▪ Optional equipment information
▪ Results after installing the units/options on another machine
▪ Whether or not have any customized parts been applied
▪ Log-storing data (controller, engine, and operation logs) with SP5-857
▪ SMC Report (SP5992-001)
Version 1.1 Subject to Change 27
 Escalation Procedure – cont’d

Required Information for Computer connectivity problems:

▪ Printer configuration page
▪ Any actions already taken (step-by-step)
▪ Computer specifications (manufacturer, model, type, CPU, memory, etc.)
▪ OS and applications installed (versions and service packs)
▪ Driver and utilities used (versions and service packs)
▪ Network environment (protocol, topology, address, and configuration)
▪ Network packet capture/print capture file
▪ Document originals (files)
▪ PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– Answer ID 118330

Version 1.1 Subject to Change 28

 Revisions

▪ 1.0 Original December 9, 2020

▪ 1.2 Change Mainframe EDP due to factory change

Version 1.1 Subject to Change 29