Shopee SPIEL

Office Address: 910 Reina Regente St, Binondo, Manila

INQUIRIES/QUESTIONS
Good day! This is [NAME] from (SHOP NAME). Thank you for your interest in our product.

COMPLAINTS
Good day! This is [NAME] from (SHOP NAME). Thank you for purchasing our product, we would like
to extend our sincere apologies for the trouble it has been causing you. You can (INSTRSUCTION TO
CUSTOMER KUNG ANO DAPAT GAWIN). If you are having difficulties, please feel free to contact us,
Thank you.

RATINGS
1. 3-5 Stars Rating

Thank you for your purchase and wonderful review. We are happy that you are having a great time
with our product/s. We are looking forward to your next purchase at our shop. Thank you very
much!

Thank you for your purchase our dear Customer. Is there anything that we can help you with? kindly
send us a message thru chat regarding with your concern. Thank you!

2. 1-2 Star Rating

Thank you for your purchase our dear Customer. We would like to hear from you on how we can
improve our products and services. Please feel free to contact us to help you improve your
experience with our product.

Yoobao
[DEFINITION]

Thank you for reaching us. For more information, you can visit our Shopee store just click the link
below thanks [GET THE LINK]

Hi. For warranty, we have 7 days for Return/Refund. We don’t have any services.

CONCERNS
- Hi! kindly send us a message thru chat regarding with your concern. Thank you
- We rest assured that we deliver the item in good condition and high quality. In case there is a
problem kindly give us a chance to settle/resolve it. Have nice day!

Comments/Feedback:
-Hi Sir/Ma’am, Good Day! We are happy that you love it. thank you for giving a good rate or positive
review on our product. Kindly follow our store and continue Shopping. ‘Till next transaction Thank
you.
-Thank you so much, Ma’am/Sir! Follow our store to be updated to our next promotion and big
discount. ‘Till next Transaction.
-Hi! We’re very sorry about that, please send us a message thru chat so we can compensate you.
Thank you!
Items not received
Hi! We apologize of what happened. We don’t have any control once the item was pick up by the
courier, but you can track your package directly to your Shopee mobile app and call directly to
Shopee. In line with this, please be advised that they can contact using chat,
https://www.lazada.com.ph/contact/ or the customer can reach our Customer Care Hotline from
8:00 AM to 5:00 PM Monday to Friday (02) - 7795-8900.

Hi! We apologize of what happened. We don’t have any control once the item was pick up by the
courier, but you can track your package directly to your Shopee mobile app and call directly to
Shopee. In line with this, please be advised that they can contact using chat,
https://www.lazada.com.ph/contact/ or the customer can reach our Customer Care Hotline from
8:00 AM to 5:00 PM Monday to Friday (02) - 7795-8900.

Order Received:
Hi! We are glad to know that you already received your order, we’re also hoping for your 5-star rate
here in Lazada, with picture if possible. ‘Till next transaction. Thank you!

Hi! We are glad to know that you already received your order, we’re also hoping for your 5-star rate
here in Shopee, with picture if possible. ‘Till next transaction. Thank you!

Thanks for shopping with us! If you're happy with our product and service, please leave us a 5-star
rating on our item. Just go to your Lazada App and click on “To Review” in the Account Page. Should
there be any concern, just chat us! Thanks! :)

Thanks for shopping with us! If you're happy with our product and service, please leave us a 5-star
rating on our item. Just go to your Shopee App and click on “To Rate” in the Account Page. If there
would be any concern, just chat us! Thanks! :)

READY TO SHIP
Thank you for patiently waiting for my response. Upon checking, your item is already packed and
waiting for the courier to pick it up. Please be reminded that we can't guarantee the exact date of
delivery but we can assure you is we follow Lazada's delivery time frame.

DEFFECTIVE ITEM/WRONG ITEM:

Kindly provide the following requirements to further validate:

1. Attach photos of damaged package box from outside (E.g., box, damaged or torn (on all sides)
(include photos with clear Airway #)
2. Clear video of the defective item
3. Description of the damage. Please elaborate - Part(s) of the item which is/are damaged etc.

Item Availability:
Yes, the item you want is available. Click “Add to Cart” and then “Go to Cart” and proceed to
checkout. Please choose the right variation (If applicable) then click the mode of payment you want
then, “place Order” Thank you!

HOW TO ORDER:
1. Click the Shop Now button above.
2. Once you are redirected to Lazada Click “BUY NOW”
3. Review order details before tapping “PLACE ORDER”
4. Select payment method and Tap “PAY NOW”
5. A confirmation should appear once order has been successfully placed.
THANK YOU!

HOW TO RETURN AN ITEM:

Can’t find the button here is the Step-by-step Guide Step
1. click on View all orders
2. Select the order you want to return
3. Click on the Return/Refund button
4. Click on I want to return my item
5. Select a return reason
6. Enter Refund Amount
7. Provide a detailed explanation / Photo or any proof
8. Click "Next"
9. Review your Refund details 1
10. Click "Submit"
https://www.lazada.com.ph/helpcenter/how-do-i-return-my-item-ph.html
I hope that you’ll not give us bad rating and i will help you to get your money back .. im sorry again
what happened. And promised to give you a better service next time. hoping for your kind
consideration. Thank you.

(NOT AVAILABLE)
Hi! We’re very sorry, but this item is currently not available. Thank you for your interest, have a nice
day!

LAZADA MATTER

(ASKING SHIPPING FEE, COD, INSTALLMENT, ETC.)

Hi! Regarding this matter, please call Lazada Customer Service at 7795-8900. Thank you!

Shipping Time:
Hi! The estimated shipping for Metro Manila usually takes 3-7 days and for Provincial, 7-10 days po.
Thank you!
Tracking Order:
Hi! You can track your orders directly to your Lazada mobile app or kindly call Lazada Customer
Service at
(02) 795-8900 or (02) 7795 8909. Thank you!

WARRANTY:
Hi! Regarding warranty, we have 7 days return/refund (IF PROVEN DEFECTIVE) Thank you!
Hello po good morning, Our warranty only cover's 7 days to 3 months. But according to Shopee
policy, the first 7 days are free of charge if hindi niyo po na mark as completed or order receive and a
time-frame for return/refund but 8 days to 3 months warranty, customer will shoulder the shipping
for the return/replacement and time-frame for replacement/voucher and 2-3 days we will update
you po if approval for return/refund or replacement/voucher. Thank you for reaching us!

Rest assured that all item/s are checked and tested prior to delivery.

(PRODUCT MADE)

(FREEBIES)
Items/freebies included products with the order will be the ones stated in the product details.

Inquiries:
Hi! Please send us a message through chat, regarding your concern. Thank you!

VOUCHER AVAILABILITY
Hi, we will follow up our Operator about this voucher. Thanks!

Hi, you can re-order na lang po maam nagkaroon po kasi ng system error Thanks!

LAZADA EMAIL: partnersupport@lazada.com.ph

SHOPEE EMAIL: support@shopee.ph
Landline: 239-51-867
Landline: (02)8283-39-79

RETURN/REFUND REQUEST:
Just kindly request return/refund on Lazada app then kapag naka return initiated na po status send it
through LBC. Free shipping po yan. Ibabalik po ni Lazada ang payment niyo sa Lazada wallet po.

Hello po good morning, we deeply apologize po for what happen. Kindly request return/refund then
send it na lang po sa kung saan po courier na iaassign po ni Lazada then ibabalik po sa lazada wallet
yung nagastos niyo po. Thank you!

RETURN/REFUND GUIDE: https://www.lazada.com.ph/helpcenter/how-do-i-return-my-item-

ph.html

REFUND PROCESSING TIME FRAME:

The processing time of your refund would depend on the type of refund as well as your payment
method for the item. We understand the urgency in receiving your refund. For LazMall like our shop,
your refund will be processed to your account, upon successful evaluation of the item. Please take
not that Lazada is the one Processing your refund. Once your item has been successfully evaluated
and the return request has approved with Refund issued status your refund will reflect back in your
account or account statement. Base on the payment method within the time frame shown below.

Credit Card- within 5 to 15 days

Debit Card up to 45days
Lazada Wallet within 5 mins
COD (Your refund will be processed once the item been successfully returned back and accepted by
seller)
GCash within 1-3 days. Thankyou!

REGARDING COD:
Hi, we have COD as mode of payment but its availability depends on the location of the customer.
Mostly are the provinces’ location. To confirm the availability of COD to your located area, you may
contact Lazada Customer service at (02) 795-8900. Thank you!

ASKING FOR SALES INVOICE

Hi! Just want to inform you po that our Sales Invoice has a VAT. In order for us to issue your S.I.
receipt you need to pay it first. Thanks!

TO ORDER
Hi! To order kindly "Add to cart" then "Check out". Fill up some necessary details and choose the
right variations including the mode of payment. And kindly confirm before you submit Thanks!

Hi, kindly click “Add to cart” then Go to cart, then edit the Quantity there by clicking the Plus Sign
(+). Thankyou

ITEM GIVEAWAYS
Hi, I am glad to hear that you are one of the winners of our item giveaways. We will message you
later on how to claim your voucher. Again, congrats!

STOCK
we can’t give exact date kung kailan po magkakaroon ulit ng stocks. Just kindly follow us here and
keep in tuned sa mismong store po namin. Thank you!

UNPAID
Hi! We checked your order po but unfortunately, we can't process it po since wala po kayong
provided na payment method po. Thank you.
Hi! Upon checking you have the unpaid order; would you like to settle it now? So that we can
process your order :) Thank you!

Sorry for the hassle. We're glad to help you. Kindly send us your details via PM for assistance. We'll
be waiting for your message. we're going to make sure we give you the best service that we have.
Thank you!

Good day Sir / Maam, kindly follow our facebook page to be updated in the next promotion/flash
sale, and if you have other concern, give us a chance to resolve it by messaging us directly so that I
can assist you to settle the problem, thank you and God Bless!!

SALES INVOICE
Hello good afternoon, thank you for reaching us. we only issue Sales Invoice and just want to inform
you that our Sales Invoice has a VAT. In order for us to issue your S.I. receipt you need to pay it first
and need a proof po na dumating na yung parcel then we will send it to you thru email po or sabihan
po kami agad if gusto po kasama sa parcel yung Sales Invoice po. Thank you!

Name:
Address:
Tin no.:
Date:
Order id:
Item purchase:
Quantity:
Unit price:
Email address:

Super Digital Technology

910 Reina Regente St, Binondo, Manila Subject:
No Time-In
To whom it may concern,
Carissa Tilles
CSA Accounting Staff
Noted by:

Accounting Head.
President

I will update you by [TIME]

Thank you for bringing this to our attention
1. After clicking “Buy now” / “Add to cart”, select “Place order” to select payment method
2. Click “view more payment methods” to see more options.
3. Choose your preferred payment methods

Its unfortunate X happened. I'm aware how this is affecting your business, and I appreciate your
patience as I work to resolve this matter."

When you've confirmed you understand their frustration, thank them for communicating it, and tell
them you'll get back to them with a solution.

"It looks like I need to speak with a product expert about this error. That's going to require me to put
you on hold to track them down, I’ll update you by.

Out of stocks/Refuse/Cancel (Kapag nagreklamo na bakit sila nakaorder kung wala palang stocks)
Good day, Ma’am/Sir! We do apologize. Our system had been upgrading at that time, that's why we
were not able to update our stocks. And as much as we love to make a necessary adjustment, we
were not able to do so. Rest assured that these things will not happen again.

AUTOMATIC CANCELLATION
Ma’am/Sir, as per checking here on our end, we found out that Lazada had accidentally assigned the
wrong courier to pick-up your item. And due to that mistake, your purchased item was automatically
cancelled by the system. We are very sorry for this inconvenience but rest assured that these issues
were already escalated to the higher management for rectification.

Change Item
Hello po we apologize po upon checking po, Yoobao YB403 is currently out of stock, Is it okay po ba
with you na ichange yung item to yoobao YB433. here's the specs po

Return/Refund/Replacement
We apologize for what happen. Kindly return the item po but upon checking you already marked
your order as completed you will shoulder the shipping fee po. We will need you to send back the
item then send us a tracking number for us to track. Once we receive and check the returned item
po, we will update you po around 2-3 days if it’s approved for replacement po. and once we check
and proven factory defect then the replacement is approved you will also shoulder the shipping fee
for replacement po then once we check and proven na human defect po and guma-gana naman po
yung item we will return it to you the item po then you will also shoulder the shipping fee po. Thank
you!

Not yet arrived

Hello po good morning, we apologize for the inconvenience. Upon checking po your order is already
shipped out We don’t have any control once the item was pick up by the courier po. kindly try to call
Shopee po or try to chat po their customer service so that they can answer your concern po.
Thankyou!

(02) 8880 5200 Shopee c0nt@ct number po

We are very sorry for the delay of delivery. The delivery is beyond our control and we have no
contact of any of the courier’s rider that holds your order. Thank you!

Contact Person
Name: SDTechnology
Address: 5th Floor. 910 Reina Regente Street Barangay 296, Binondo, Manila. 1008
Contact No.: 09566947083
We are open po Monday to Saturday. 9:00am to 6:00pm.
NOTE: DON’T FORGET TO SEND A PROOF ONCE NA NAIPADALA NA YUNG ITEM. THANKYOU!

Showroom
Hi (NAME) yes, we have our showroom located at 5th Floor 910 Reina Regente St. Binondo Manila.
You can visit us from 10:00am to 5:00pm Monday-Saturday. Thank you.

Hi (NAME), we would like to inform you as of now we already have a showroom located at 5th Floor
910 Reina Regente St. Binondo Manila. You can visit us from 10:00am to 5:00pm Monday-Saturday.
Thank you.

Difference between the two batteries

The difference po between the two batteries, in advance version it is a longer capacity of battery life
kasi po it has a higher Mah than the standard version po then the standard version po is the normal
capacity of battery life po.
Hello good morning, our advance is our ATL Version. The difference between the two batteries, in
advance version it has a longer capacity of battery life kasi po mas higher yung Mah ng ATL than the
standard version then the standard version is the normal capacity of battery life po.

Asking for photos

Hello good morning, we apologize to deny your request for the meantime po kasi separate yung
warehouse at office po namin kaya po we cannot send photos po but we rest assured that we deliver
the item in good condition and high quality. In case there is a problem kindly give us a chance to
settle/resolve it. Thank you and have a nice day!

Offer
You can avail our <Product> for only <Current price>

Mark as completed
Hello good afternoon, we’ve noticed that you already received your order. Would it be possible to
mark it as complete on your end? Thank you. We appreciate it.

Quotation
Hi po maam/sir can you kinldy fill this out po. Thankyou
Name:
Company:
Address:
Number:
Company ID:
Email:

Manual Refund Format

Name: Normila Sumali
Order Date and ID: 05/14/2021 15:09 - SPEPH019417918245
Shop: Yoobao Philippines
Order: Yoobao 30000mAh PD3.0(PPS) 3 Input 3 Output LED Display Quick Charging Power BanK
30W-PD
Number: 0997 635 1577
Transaction Details: 1,299 GCASH
Reason: The customer received defective item.

Comments in facebook
Good afternoon! We came across your comment on our page. May we ask what seems to be the
problem/issue? Is there any way that we can help or resolve this? Thank you!
Hi, click "Shop Now" to see our available items 🥰

Refuse Offer Discount

Hello po good afternoon, we apologize maam/sir we cannot accept your request po because po we
have a minimum order for discounts po. Kindly wait for the sale na lang po. Just follow our official
Shopee Account po for more updates. Thankyou!

Reinstall Procedure
Can we request po kung pwede i reinstall po then paki blow po ng hangin and fit yung mga pins then
paki screw po ng mas maayos po?

Replacement Format
Name:
Contact Number:
Address:
Replacement Item:

For Offline Orders

Name:
Address:
Contact No.:
Pick Up/Deliver:

Mode of Payment:
-Gcash
- BDO Bank

Wrong store
Hi, upon checking you did not buy that item from our shop. Sorry we cannot do anything about your
item. we encourage you to buy on our official store at
Lazada Chat now
Hi! We are glad to know that you already received your order, we’re also hoping for your 5-star rate
here in Lazada, with picture if possible. ‘Till next transaction. Thank you!

Cannot understand customer concern/questions

We apologize po can you elaborate your concern po so I can provide a good solution po? Thankyou!

Battery
Honestly saying, we apologize we cannot assure you about this matter because for the meantime po
kasi separate yung warehouse at office po namin kaya hindi rin po namin macheck ng maayos yung
battery po but some of our clients saying na hindi po siya accurate na 2900mAh.

Pre-order
Hello good morning, we apologize for the inconvenience. Since pre-order po yung item medyo
madedelay po ang pag ship dahil po inaantay po dumating yung stocks po.

Hello, we deeply apologize for the inconvenience. Since pre-order po yung item medyo madedelay
po ang pag ship dahil po inaantay po dumating yung stocks po and as of now po sir wala kaming idea
kung kelan dadating yung stocks po. We can’t guarantee po na maipapadala nmin yung item.
Pasensya na po talaga sa abala

Hello maam/sir, is it okay if we still process you order? ang mangyayari po is you will receive the
Yoobao M4PD and the Yoobao H1 portable humidifier while the Yoobao Q20 mini powerbank since
eto po yung pre-order na item is it okay if we will compensate your excess payment with vouchers
from our shop? Thank you!

New Warranty
7days return/refund (LazPee policy)
1month warranty battery
2months power bank (it depends on kung replacement or refund)
3months power station (it depends on kung replacement or refund)

Hello good morning, regarding sa warranty, we have 7 days return/refund (IF PROVEN DEFECTIVE)
upon receiving the item po but according to Shopee policy, the first 7 days are free of charge if hindi
niyo po na mark as completed or order receive then kapag po na mark as completed and after 7 days
customer will shoulder the shipping for the return/replacement Then 2-3 days we will update you po
if approval for return/refund or replacement/voucher. Thank you for reaching us!

Hello po, Our warranty only cover's 7 days to 1 month. But according to Shopee policy, the first 7
days are free of charge if hindi niyo po na mark as completed or order receive and a time-frame for
return/refund but 8 days to 1 month warranty, customer will shoulder the shipping for the
return/replacement and time-frame for replacement/voucher and 2-3 days we will update you po if
approval for return/refund or replacement/voucher. Thank you for reaching us!

Our warranty only cover's 7 days to 3 months. But according to Shopee policy, the first 7 days are
free of charge if hindi niyo po na mark as completed or order receive and a time-frame for
return/refund but 8 days to 3 months warranty, customer will shoulder the shipping for the
return/replacement and time-frame for replacement/voucher and 2-3 days we will update you po if
approval for return/refund or replacement/voucher. Thank you for reaching us!

No Stock offer voucher

Hello, good morning we deeply apologize for the late notice. Upon checking, our Yoobao P10D
Power Bank is currently out of stock. Is it okay if we give you a voucher for compensation?
No Stock offer voucher
Hello po good morning, thank you for reaching us. We deeply apologise upon checking our Yoobao
M1 Speaker color Light Blue is currently out of stock. Is it okay with you to change it to color RED?
Thank you!

Voucher Claim
Hi! Congratulations! Thank you for patiently waiting, you can now claim your voucher within 24-
hours only. Kindly leave us a message once you claim your voucher. Thank you for your
participation! Enjoy your voucher and have a great day!

Hi! Congratulations! Thank you for patiently waiting, you can now claim your voucher. Please be
reminded that the claiming period will be available within 24-hours only, failure to do so will forfeit
your prize. You can use your voucher anytime but it will only be valid for 1 month, the validity period
will run from the day that you claimed it. Kindly leave us a message once you claim your voucher.
Thank you for your participation! Have a great day!

Hi Good Day! Thank you for joining our 12.12 Big Christmas Sale Challenge. Kindly wait our update
regarding with your prize. Thank you!

Note for Measurements

Note: Due to manual measurements, The actual size of the goods may differ slightly from the data
we provide. Please take the actual product as standard.

Hi! Congratulations! Kindly message us in our official Shopee account to claim your prize. Thank you!

https://shopee.ph/mrleiphilippines

Hi Good Day! Congratulations for winning our grand prize! It would be very much appreciated if you
would take a photo of you with our product and we would like to ask for your consent to post it in
our social media accounts. Thank you so much for your participation!

FB Comments
We have already sent a message to you. Thank you and have a nice day! :)

Yoobao - Hi, good day! Kindly follow and visit our official shop for more updates and details about
our products. Thank you!

https://shopee.ph/yoobaophilippines
https://www.lazada.com.ph/shop/yoobaoph
https://www.lazada.com.ph/shop/yoobo

Edifier - Hi, good day! Kindly follow and visit our official shop for more updates and details about our
products. Thank you!

https://shopee.ph/edifierflagship
https://www.lazada.com.ph/shop/edifier-philippines/

7000mall - Hi, good day! Kindly follow and visit our official shop for more updates and details about
our products. Thank you!

https://shopee.ph/7000mallofficial
Topk - Hi, good day! Kindly follow and visit our official shop for more updates and details about our
products. Thank you!

https://shopee.ph/topkphilippines
https://www.lazada.com.ph/shop/topk-ph/

XimiVoguePH - Hi, good day! Kindly follow and visit our official shop for more updates and details
about our products. Thank you!

https://shopee.ph/ximivogue08
https://www.lazada.com.ph/shop/ximivogue-ph

Offline Orders

Hi thank you for reaching out! We are offering exclusive discounts for our resellers; we are here to
help you to start your business!

Our business specializes in high-quality electronic products such as power banks, cables, wireless
chargers, and other mobile accessories.

These are our available brands:

Yoobao
7000Mall/Romoss
Mr. Lei
TOPK
Proda

To be a reseller we don’t have any requirements and limitations of purchasing our products. May I
know the products you were looking for?
for the process po kindly place your order and no minimum of order naman po kami in every
purchase

Hi, are you still interested to become our reseller?

Hi, are you ready to start your business and be your OWN BOSS? 👨🏻‍💼👩🏼‍💼

We offer different kinds of gadget accessories from Power banks, Cables, Headsets, Speakers and
many more! Attached below our pricelist of all available items. 🥰

☑️Exclusive Discounts for Resellers 😎

☑️NO Minimum Order Quantity (MOQ) ⛔️
☑️Open for bank transfer, Gcash, and COD 💵
☑️Delivery is all Via Lalamove, Grab, Toktok, etc. 🚛

For wholesale we give additional 5% discount for orders above 25pcs per item.
--
You may also contact us at:
📞: 09566947083
📨Email: sdtechnology2021@gmail.com

Super Digital Technology Reseller Images

https://drive.google.com/drive/folders/1VZhutRe7LobpH5TBaT0VZs5KtVWBUPMM?usp=sharing

Hi Good Day! We currently have a promotion today here in this platform until November 5. All items
in the ads are on sale for up to 80% off.

Hi Good Day! We currently have a promotion today here in this platform until November 5. All items
in the ads are on sale for up to 80% off. Here are the details Maam/Sir. Discounted prices are located
at the bottom part of the image. Thank you!

✅To PURCHASE, please send your

NAME:
CONTACT NUMBER:
EMAIL:
EXACT ADDRESS:
ITEMS ORDERED:
1 VALID ID FOR THE WARRANTY

Mode of Payments:
✅ GCash
✅ Bank Transfer

Courier available: (For Metro Manila)

✅ Lalamove
✅ Grab
For Outside Metro Manila:
✅ JNT Express

✅We will DELIVER it IMMEDIATELY for METRO MANILA AREA. (Shipping Fee not included)
✅PAYMENT FIRST. Thank you!
Policy
But as per our management policy needed po muna talaga macheck yung item on hand, but since
beyond na po sa given warranty to request the return/refund customers will shoulder the shipping.