Soft skills Definition: Soft skills are a set of personal attributes, behaviors, and social attitudes that help people interact with others effectively. Soft skills are non-technical skills that describe how you work and interact with others. The term soft skills is often used as a synonym for people skills or emotional intelligence.
Types of Soft Skills:
Communication Skills: o Active listening o Verbal communication o Written communication o Public speaking o Presentation skills Interpersonal Skills: o Empathy o Teamwork o Collaboration o Conflict resolution o Negotiation Organizational Skills: o Time management o Prioritization o Planning o Attention to detail Problem-Solving Skills: o Critical thinking o Creative thinking o Decision-making o Problem-solving Leadership Skills: o Motivation o Influence o Coaching o Mentoring Subject - Soft skills Subject Incharge – Rohit S. Barwade
Importance of Soft Skills Communication
Building Relationships: Strong communication skills help build trust, rapport, and positive relationships with colleagues, clients, and other stakeholders. Effective Collaboration: Effective communication fosters teamwork, collaboration, and shared understanding within teams. Problem-Solving: Clear communication helps identify and solve problems efficiently. Career Advancement: Strong communication skills are highly valued by employers and can lead to career advancement opportunities. Personal Growth: Good communication skills improve self-expression, self- confidence, and overall well-being.
Benefits of soft skill training:
More effective communication. Stronger leadership. Improved problem solving. Enhanced creative and critical thinking. Improved teamwork, efficiency, and productivity. Higher employee retention. Improved customer service. Better sales approach. Subject - Soft skills Subject Incharge – Rohit S. Barwade
Soft Skills Communication
Definition: Soft skills communication refers to the interpersonal skills that enable individuals to effectively interact with others, build relationships, and convey messages clearly and persuasively. These skills are crucial for success in both personal and professional settings. Types: o Verbal Communication: Definition: Verbal communication involves the use of spoken or written words to exchange information, ideas, and emotions. It's the most direct way to convey messages and thoughts.
Active Listening: Paying full attention to the speaker, understanding
their message, and responding thoughtfully. Public Speaking: The ability to communicate effectively with a large audience, often in a formal setting. Presentation Skills: Organizing and delivering information in a clear, engaging, and persuasive manner. Negotiation Skills: The ability to reach mutually beneficial agreements through discussion and compromise. Conflict Resolution: The ability to address and resolve disagreements in a constructive and respectful manner.
o Non-verbal Communication: Definition: Non-verbal communication involves using body language, facial expressions, gestures, and other visual cues to convey meaning. It often complements or contradicts verbal communication, and can significantly impact how a message is received.
Body Language: Using gestures, facial expressions, and posture to
convey meaning and emotions. Eye Contact: Maintaining appropriate eye contact to show attentiveness and sincerity. Tone of Voice: Using vocal cues like pitch, volume, and pace to emphasize points and convey emotions. Subject - Soft skills Subject Incharge – Rohit S. Barwade
o Written Communication: Definition: Written communication is the process of conveying messages, thoughts, and ideas through the written word. It involves using written language to express oneself clearly and effectively to a specific audience. Writing Skills: The ability to write clearly, concisely, and effectively for different audiences and purposes. Email Etiquette: Using proper email etiquette to communicate professionally and respectfully. Report Writing: The ability to gather, analyze, and present information in a clear and organized manner. Subject - Soft skills Subject Incharge – Rohit S. Barwade
Formal and informal communications are types of interpersonal communication.
Interpersonal communication refers to the exchange of information between two or more people. Formal Communication Definition: Formal communication is a type of communication that follows a specific protocol and is often written. It is used for official purposes and involves a clear chain of command. Examples of Formal Communication: Written: o Business letters o Memos o Reports o Emails (formal tone and structure) o Policy documents o Legal contracts Oral: o Formal presentations o Meetings (board meetings, annual general meetings) o Press conferences o Public speeches
Non-Formal Communication Definition: Non-formal communication is a type of communication that does not follow a specific protocol and is often informal. It is used for personal or social purposes and is less structured. Examples of Non-Formal Communication: Written: o Text messages o Social media posts o Instant messages o Personal emails Oral: o Casual conversations o Phone calls (personal) o Video calls (with friends and family) o Informal meetings
Communication Skills: Learn How to Talk to Anyone, Read People Like a Book, Develop Charisma and Persuasion, Overcome Anxiety, Become a People Person, and Achieve Relationship Success.
Communication Skills: Learn How to Talk to Anyone, Read People Like a Book, Develop Charisma and Persuasion, Overcome Anxiety, Become a People Person, and Achieve Relationship Success.
