Last modified: 5/21/2021

Uber India Systems Private Limited

Terms and Conditions

Effective 1 October 2019

INDIA

1. Contractual Relationship
These Terms of Use (“Terms”) govern the access or use by you, an individual, of
applications, websites, content, products, and services (the “Services”) made
available by Uber India Systems Private Limited (“Uber”) a private limited liability
company established in India, having its registered office at Regus Business
Platinum Centre Pvt. Ltd., Level 13, Platinum Techno Park, Plot No.17/18, Sec-30A,
Vashi, Navi Mumbai, Maharashtra-400705 along with office in other states with
Corporate Identification Number U74120MH2013FTC247008 . PLEASE READ
THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
Your access and use of the Services constitutes your agreement to be bound by
these Terms, which establishes a contractual relationship between you and Uber. If
you do not agree to these Terms, you may not access or use the Services. These
Terms expressly supersede prior agreements or arrangements with you. Uber may
immediately terminate these Terms or any Services with respect to you, or generally
cease offering or deny access to the Services or any portion thereof, at any time for
any reason. Supplemental terms may apply to certain Services, such as policies for
a particular event, activity or promotion, and such supplemental terms will be
disclosed to you in connection with the applicable Services. Supplemental terms are
in addition to, and shall be deemed a part of, the Terms for the purposes of the
applicable Services. Supplemental terms shall prevail over these Terms in the event
of a conflict with respect to the applicable Services. Uber may amend the Terms
related to the Services from time to time. Amendments will be effective upon Uber’s
posting of such updated Terms at this location or the amended policies or
supplemental terms on the applicable Service. Your continued access or use of the
Services after such posting constitutes your consent to be bound by the Terms, as
amended. Our collection and use of personal information in connection with the
Services is as provided in Uber’s Privacy Policy located
at https://www.uber.com/privacy/notice. Uber may provide to a claims processor or
an insurer any necessary information (including your contact information) if there is a
complaint, dispute or conflict, which may include an accident, involving you and a
Third Party Provider (including a transportation network company driver) and such
information or data is necessary to resolve the complaint, dispute or conflict.
2. The Services
The Services constitute a technology platform that enables users of Uber’s mobile
applications or websites provided as part of the Services (each, an “Application”) to
arrange and schedule transportation and/or logistics services with independent third
party providers of such services, including independent third party transportation
providers and independent third party logistics providers under agreement with Uber
or certain of Uber’s affiliates (“Third Party Providers”). Unless otherwise agreed by
Uber in a separate written agreement with you, the Services are made available
solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT UBER
DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR
FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH
TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY
INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY
UBER OR ANY OF ITS AFFILIATES.

LICENSE.
Subject to your compliance with these Terms, Uber grants you a limited, non-
exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and
use the Applications on your personal device solely in connection with your use of
the Services; and (ii) access and use any content, information and related materials
that may be made available through the Services, in each case solely for your
personal, noncommercial use. Any rights not expressly granted herein are reserved
by Uber and Uber’s licensors.

RESTRICTIONS.
You may not: (i) remove any copyright, trademark or other proprietary notices from
any portion of the Services; (ii) reproduce, modify, prepare derivative works based
upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform,
transmit, stream, broadcast or otherwise exploit the Services except as expressly
permitted by Uber; (iii) decompile, reverse engineer or disassemble the Services
except as may be permitted by applicable law; (iv) link to, mirror or frame any portion
of the Services; (v) cause or launch any programs or scripts for the purpose of
scraping, indexing, surveying, or otherwise data mining any portion of the Services
or unduly burdening or hindering the operation and/or functionality of any aspect of
the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of
the Services or its related systems or networks.

PROVISION OF THE SERVICES.

You acknowledge that portions of the Services may be made available under Uber’s
various brands or request options associated with transportation or logistics,
including the transportation request brands currently referred to as “Uber,” “UberGo”,
“UberPremier”, “UberAuto”, “UberHire”, “UberMoto”, “uberPOP,” “uberX,” “uberXL,”
“UberBLACK,” “UberSUV,” “UberBERLINE,” “UberVAN,” “UberEXEC,” and
“UberLUX” and the logistics request brands currently referred to as “UberRUSH,”
“UberFRESH” and “UberEATS”. You also acknowledge that the Services may be
made available under such brands or request options by or in connection with: (i)
certain of Uber’s subsidiaries and affiliates; or (ii) independent Third Party Providers,
including transportation network company drivers, transportation charter permit
holders or holders of similar transportation permits, authorizations or licenses.

THIRD PARTY SERVICES AND CONTENT.

The Services may be made available or accessed in connection with third party
services and content (including advertising) that Uber does not control. You
acknowledge that different terms of use and privacy policies may apply to your use
of such third party services and content. Uber does not endorse such third party
services and content and in no event shall Uber be responsible or liable for any
products or services of such third party providers. Additionally, Apple Inc., Google,
Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international
subsidiaries and affiliates will be third-party beneficiaries to this contract if you
access the Services using Applications developed for Apple iOS, Android, Microsoft
Windows, or Blackberry-powered mobile devices, respectively. These third party
beneficiaries are not parties to this contract and are not responsible for the provision
or support of the Services in any manner. Your access to the Services using these
devices is subject to terms set forth in the applicable third party beneficiary’s terms of
service. OWNERSHIP. The Services and all rights therein are and shall remain
Uber’s property or the property of Uber’s licensors. Neither these Terms nor your use
of the Services convey or grant to you any rights: (i) in or related to the Services
except for the limited license granted above; or (ii) to use or reference in any manner
Uber’s company names, logos, product and service names, trademarks or services
marks or those of Uber’s licensors.

3. Your Use of the Services

USER ACCOUNTS.
In order to use most aspects of the Services, you must register for and maintain an
active personal user Services account (“Account”). You must be at least 18 years of
age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an
Account. Account registration requires you to submit to Uber certain personal
information, such as your name, address, mobile phone number and age, as well as
at least one valid payment method (either a credit card or accepted payment
partner). You agree to maintain accurate, complete, and up-to-date information in
your Account. Your failure to maintain accurate, complete, and up-to-date Account
information, including having an invalid or expired payment method on file, may
result in your inability to access and use the Services or Uber’s termination of these
Terms with you. You are responsible for all activity that occurs under your Account,
and you agree to maintain the security and secrecy of your Account username and
password at all times. Unless otherwise permitted by Uber in writing, you may only
possess one Account.

USER REQUIREMENTS AND CONDUCT.

The Service is not available for use by persons under the age of 18. You may not
authorize third parties to use your Account, and you may not allow persons under the
age of 18 to receive transportation or logistics services from Third Party Providers
unless they are accompanied by you. You may not assign or otherwise transfer your
Account to any other person or entity. You agree to comply with all applicable laws
when using the Services, and you may only use the Services for lawful purposes
(e.g., no transport of unlawful or hazardous materials). You will not, in your use of
the Services, cause nuisance, annoyance, inconvenience, or property damage,
whether to the Third Party Provider or any other party. In certain instances you may
be asked to provide proof of identity to access or use the Services, and you agree
that you may be denied access to or use of the Services if you refuse to provide
proof of identity.

TEXT MESSAGING.
By creating an Account, you agree that the Services may send you informational text
(SMS) messages as part of the normal business operation of your use of the
Services. You may opt-out of receiving text (SMS) messages from Uber at any time
by sending an email to support@uber.com indicating that you no longer wish to
receive such messages, along with the phone number of the mobile device receiving
the messages. You acknowledge that opting out of receiving text (SMS) messages
may impact your use of the Services.

PROMOTIONAL CODES.
Uber may, in Uber’s sole discretion, create promotional codes that may be redeemed
for Account credit, or other features or benefits related to the Services and/or a Third
Party Provider’s services, subject to any additional terms that Uber establishes on a
per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must
be used for the intended audience and purpose, and in a lawful manner; (ii) may not
be duplicated, sold or transferred in any manner, or made available to the general
public (whether posted to a public form or otherwise), unless expressly permitted by
Uber; (iii) may be disabled by Uber at any time for any reason without liability to
Uber; (iv) may only be used pursuant to the specific terms that Uber establishes for
such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use.
Uber reserves the right to withhold or deduct credits or other features or benefits
obtained through the use of Promo Codes by you or any other user in the event that
Uber determines or believes that the use or redemption of the Promo Code was in
error, fraudulent, illegal, or in violation of the applicable Promo Code terms or
these Terms.

USER PROVIDED CONTENT.

Uber may, in Uber’s sole discretion, permit you from time to time to submit, upload,
publish or otherwise make available to Uber through the Services textual, audio,
and/or visual content and information, including commentary and feedback related to
the Services, initiation of support requests, and submission of entries for
competitions and promotions (“User Content”). Any User Content provided by you
remains your property. However, by providing User Content to Uber, you grant Uber
a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right
to sublicense, to use, copy, modify, create derivative works of, distribute, publicly
display, publicly perform, and otherwise exploit in any manner such User Content in
all formats and distribution channels now known or hereafter devised (including in
connection with the Services and Uber’s business and on third-party sites and
services), without further notice to or consent from you, and without the requirement
of payment to you or any other person or entity. You represent and warrant that: (i)
you either are the sole and exclusive owner of all User Content or you have all rights,
licenses, consents and releases necessary to grant Uber the license to the User
Content as set forth above; and (ii) neither the User Content nor your submission,
uploading, publishing or otherwise making available of such User Content nor Uber’s
use of the User Content as permitted herein will infringe, misappropriate or violate a
third party’s intellectual property or proprietary rights, or rights of publicity or privacy,
or result in the violation of any applicable law or regulation. You agree to not provide
User Content that is defamatory, libelous, hateful, violent, obscene, pornographic,
unlawful, or otherwise offensive, as determined by Uber in its sole discretion,
whether or not such material may be protected by law. Uber may, but shall not be
obligated to, review, monitor, or remove User Content, at Uber’s sole discretion and
at any time and for any reason, without notice to you.

NETWORK ACCESS AND DEVICES.

You are responsible for obtaining the data network access necessary to use the
Services. Your mobile network’s data and messaging rates and fees may apply if
you access or use the Services from a wireless-enabled device and you shall be
responsible for such rates and fees. You are responsible for acquiring and updating
compatible hardware or devices necessary to access and use the Services and
Applications and any updates thereto. Uber does not guarantee that the Services, or
any portion thereof, will function on any particular hardware or devices. In addition,
the Services may be subject to malfunctions and delays inherent in the use of the
Internet and electronic communications.

4. Payment
You understand that use of the Services may result in charges to you for the
services or goods you receive from a Third Party Provider (“Charges ”). After you
have received services or goods obtained through your use of the Service, Uber will
facilitate your payment of the applicable Charges on behalf of the Third Party
Provider as such Third Party Provider’s limited payment collection agent. Payment of
the Charges in such manner shall be considered the same as payment made directly
by you to the Third Party Provider. Charges will be inclusive of applicable taxes
where required by law. Uber reserves the right to charge you an additional amount
for pickup facility provided at various places along with applicable taxes (including
but not limited to GST). Charges paid by you are final and non-refundable, unless
otherwise determined by Uber. You retain the right to request lower Charges from a
Third Party Provider for services or goods received by you from such Third Party
Provider at the time you receive such services or goods. Uber will respond
accordingly to any request from a Third Party Provider to modify the Charges for a
particular service or good. All Charges are due immediately and payment will be
facilitated by Uber using the preferred payment method designated in your Account,
after which Uber will send you a receipt by email. If your primary Account payment
method is determined to be expired, invalid or otherwise not able to be charged, you
agree that Uber may, as the Third Party Provider’s limited payment collection agent,
use a secondary payment method in your Account, if available. As between you and
Uber, Uber reserves the right to establish, remove and/or revise Charges for any or
all services or goods obtained through the use of the Services at any time in Uber’s
sole discretion. Further, you acknowledge and agree that Charges applicable in
certain geographical areas may increase substantially during times of high demand.
Uber will use reasonable efforts to inform you of Charges that may apply, provided
that you will be responsible for Charges incurred under your Account regardless of
your awareness of such Charges or the amounts thereof. Uber may from time to time
provide certain users with promotional offers, subscriptions and discounts that may
result in different amounts charged for the same or similar services or goods
obtained through the use of the Services, and you agree that such promotional
offers,subscriptions and discounts, unless also made available to you, shall have no
bearing on your use of the Services or the Charges applied to you. You may elect to
cancel your request for services or goods from a Third Party Provider at any time
prior to such Third Party Provider’s arrival, in which case you may be charged a
cancellation fee. This payment structure is intended to fully compensate the Third
Party Provider for the services or goods provided. Except with respect to taxicab
transportation services requested through the Application, Uber does not designate
any portion of your payment as a tip or gratuity to the Third Party Provider. Any
representation by Uber (on Uber’s website, in the Application, or in Uber’s marketing
materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in
the payments you make for services or goods provided is not intended to suggest
that Uber provides any additional amounts, beyond those described above, to the
Third Party Provider. You understand and agree that, while you are free to provide
additional payment as a gratuity to any Third Party Provider who provides you with
services or goods obtained through the Service, you are under no obligation to do
so. Gratuities are voluntary. After you have received services or goods obtained
through the Service, you will have the opportunity to rate your experience and leave
additional feedback about your Third Party Provider.

REPAIR OR CLEANING FEES.

You shall be responsible for the cost of repair for damage to, or necessary cleaning
of, Third Party Provider vehicles and property resulting from use of the Services
under your Account in excess of normal “wear and tear” damages and necessary
cleaning (“Repair or Cleaning”). In the event that a Third Party Provider reports the
need for Repair or Cleaning, and such Repair or Cleaning request is verified by Uber
in Uber’s reasonable discretion, Uber reserves the right to facilitate payment for the
reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider
using your payment method designated in your Account. Such amounts will be
transferred by Uber to the applicable Third Party Provider and are non-refundable.

5. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” UBER
DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED
OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, UBER
MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING
THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF
THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE
USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED
OR ERROR-FREE. UBER DOES NOT GUARANTEE THE QUALITY, SUITABILITY,
SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE
ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY
SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS
SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER
APPLICABLE LAW.

LIMITATION OF LIABILITY.
UBER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST
PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED
TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF
THE SERVICES, EVEN IF UBER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. UBER SHALL NOT BE LIABLE FOR ANY DAMAGES,
LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON
THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR
(ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD
PARTY PROVIDER, EVEN IF UBER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. UBER SHALL NOT BE LIABLE FOR DELAY OR FAILURE
IN PERFORMANCE RESULTING FROM CAUSES BEYOND UBER’S
REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY
TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES
REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER
RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY
NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL
UBER’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR
ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED
EUROS (€500). UBER’S SERVICES MAY BE USED BY YOU TO REQUEST AND
SCHEDULE TRANSPORTATION, GOODS OR LOGISTICS SERVICES WITH
THIRD PARTY PROVIDERS, BUT YOU AGREE THAT UBER HAS NO
RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY
TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY
THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN
THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO
NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A
CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

INDEMNITY.
You agree to indemnify and hold Uber and its officers, directors, employees and
agents harmless from any and all claims, demands, losses, liabilities, and expenses
(including attorneys’ fees) arising out of or in connection with: (i) your use of the
Services or services or goods obtained through your use of the Services; (ii) your
breach or violation of any of these Terms; (iii) Uber’s use of your User Content; or
(iv) your violation of the rights of any third party, including Third Party Providers.

6. Governing Law; Arbitration.

Except as otherwise set forth in these Terms, these Terms shall be exclusively
governed by and construed in accordance with the laws of India. Any dispute,
conflict, claim or controversy arising out of or broadly in connection with or relating to
the Services or these Terms, including those relating to its validity, its construction or
its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation
proceedings in terms of the Indian law. If such Dispute has not been settled within
sixty (60) days after a request for mediation has been submitted under the Indian
laws, such Dispute can be referred to and shall be exclusively and finally resolved by
arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). The Dispute shall
be resolved by one (1) arbitrator to be appointed in accordance with the Act. The
place of both mediation and arbitration shall be India. The language of the mediation
and/or arbitration shall be English, unless you do not speak English, in which case
the mediation and/or arbitration shall be conducted in both English and your native
language. The existence and content of the mediation and arbitration proceedings,
including documents and briefs submitted by the parties, any correspondence
correspondence from the mediator, and correspondence, orders and awards issued
by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to
any third party without the express written consent from the other party unless: (i) the
disclosure to the third party is reasonably required in the context of conducting the
mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in
writing to be bound by the confidentiality obligation stipulated herein.

7. Other Provisions
CLAIMS OF COPYRIGHT INFRINGEMENT.
Claims of copyright infringement should be sent to Uber’s designated agent. Please
visit Uber’s web page at https://www.uber.com/legal for the designated address and
additional information. NOTICE. Uber may give notice by means of a general notice
on the Services, electronic mail to your email address in your Account, or by written
communication sent to your address as set forth in your Account. You may give
notice to Uber by written communication to Uber's address as mentioned above
GENERAL. You may not assign or transfer these Terms in whole or in part without
Uber’s prior written approval. You give your approval to Uber for it to assign or
transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii)
an acquirer of Uber’s equity, business or assets; or (iii) a successor by merger. No
joint venture, partnership, employment or agency relationship exists between you,
Uber or any Third Party Provider as a result of the contract between you and Uber or
use of the Services. If any provision of these Terms is held to be illegal, invalid or
unenforceable, in whole or in part, under any law, such provision or part thereof shall
to that extent be deemed not to form part of these Terms but the legality, validity and
enforceability of the other provisions in these Terms shall not be affected. In that
event, the parties shall replace the illegal, invalid or unenforceable provision or part
thereof with a provision or part thereof that is legal, valid and enforceable and that
has, to the greatest extent possible, a similar effect as the illegal, invalid or
unenforceable provision or part thereof, given the contents and purpose of these
Terms. These Terms constitute the entire agreement and understanding of the
parties with respect to its subject matter and replaces and supersedes all prior or
contemporaneous agreements or undertakings regarding such subject matter. In
these Terms, the words “including” and “include” mean “including, but not limited to.”
UBER GUIDELINES FOR LAW ENFORCEMENT AUTHORITIES
The following guidelines are intended to inform law enforcement about the legal
process for seeking records from Uber. These are merely guidelines, and this
information may change at any time. For private party requests, including requests
from civil litigants and criminal defendants, we recommend browsing Guidelines for
Third Party Data Requests.

WHAT IS UBER AND WHAT RECORDS DO WE HAVE?

Uber is a technology company that has developed an app that connects users
(riders) with driver partners who provide transportation to the user. Uber is not a
transportation carrier, and does not employ any drivers. Users can use the Uber App
to request transportation via their smartphone, the web, or via SMS. Uber users can
choose from a variety of drivers available in his or her location. At the end of the ride,
both the driver partner and user receive a copy of the fare receipt. More information
about our services is available here. We store and maintain information as described
in our Privacy Statements and our Terms of Use.

WHAT TYPE OF LEGAL PROCESS DOES UBER REQUIRE BEFORE

PRODUCING USER OR PARTNER INFORMATION?
For U.S. Law Enforcement We require valid and sufficient legal process before we
can disclose business records regarding partners, users, or trips. In most instances,
we won’t be able to provide any information without a valid subpoena, court order, or
search warrant. We accept law enforcement requests via email to LERT@uber.com
or via personal service through our corporate agent, National Registered Agents,
Inc., 818 W. Seventh Street, Suite 930, Los Angeles, California 90017. Our
acceptance of legal process does not waive any legal objections Uber may have and
may raise in response to the request.

For Non-U.S. Law Enforcement: We disclose business records only in accordance

with our terms of service and applicable law. A valid U.S. court order (via mutual
legal assistance treaty, mutual legal assistance agreement, or letter rogatory) may
be required to compel disclosure of certain records. We accept non-US requests via
email to LERT@uber.com or via personal service to the following address: Uber
B.V., Regus Business Platinum Centre Pvt. Ltd., Level 13, Platinum Techno Park,
Plot No.17/18, Sec-30A, Vashi, Navi Mumbai, Maharashtra-400705. Our acceptance
of legal process does not waive any legal objections Uber B.V. may have and may
raise in response to the request.

WHAT FORM OF REQUESTS DOES UBER REQUIRE, AND HOW ARE

REQUESTS PROCESSED?
To respond to a request, we will need to receive the applicable process described
above, as well as a valid return email address from an official government domain.
We review each request for facial and substantive validity, and will reject requests
that are not facially and substantively valid. Among other things, we require requests
to be narrowly tailored to a legitimate law enforcement need and will reject overly
broad, vague, or unduly burdensome requests. In order to make sure your Law
Enforcement Request is valid and does not seek more information than necessary,
we ask for the following: A sufficiently narrow/defined time period; A specific event or
action that the subject took; A specific reference (i.e., you must uniquely identify a
user or driver partner) We disclose data to law enforcement when we determine that
we are required to do so by law. In those instances, we will search for and disclose
data that we are reasonably able to locate and retrieve.

HOW DOES UBER HANDLE EMERGENCY REQUESTS?

We have a process for evaluating requests on an emergency basis where there is an
emergency that involves protecting a user, driver partner, or third party or stopping
illegal activity that poses an immediate threat of death or serious bodily harm.
Requestors must submit an Emergency Request Form (which can be requested
through LERT@uber.com) that describes in detail the nature of the emergency, and
we review these requests on a case-by-case basis. Law enforcement can submit an
emergency request by emailing LERT@uber.com. Please note that we will only
review and respond to emergency requests from law enforcement, and will not
respond to emergency requests sent to this address by non-law enforcement
officials. Non-law enforcement officials aware of an emergency situation should
immediately and directly contact local law enforcement officials.

DOES UBER NOTIFY INDIVIDUALS OF A LAW ENFORCEMENT

REQUEST FOR INFORMATION RELATING TO THEM?
Yes, we may notify subjects before producing their information to law enforcement,
unless we are prohibited by law from doing so, or in exceptional circumstances such
as emergencies. Law enforcement officials who believe that notification would
jeopardize an investigation should obtain an appropriate court order or other
appropriate process establishing that notice is prohibited.

DOES UBER PROVIDE A CERTIFICATE OF AUTHENTICATION OR

EXPERT TESTIMONY?
We may provide a certification from our records custodian but are not generally able
to provide in-person or expert witness testimony. Law enforcement officials with
questions about these guidelines should email LERT@uber.com. Please note that
we will not respond to non-law enforcement inquiries received at this email address.
For non-law enforcement inquiries, please see Guidelines for Third Party
Data Requests.