Avinash-Pal-Product_Manager-Resume (1)
Avinash-Pal-Product_Manager-Resume (1)
Avinash-Pal-Product_Manager-Resume (1)
Profile summery
Product Manager with 8+ years of experience, including 3+ years in product management, leading the continuous
delivery and enhancement of high-impact products in a dynamic startup environment. Successfully managed key
products at upGrad, driving operational efficiency and improving user experience for internal teams and business
partners. Adept at collaborating with cross-functional teams to deliver solutions that boost business growth and
customer satisfaction.
Skills
Professional Experience
Associate Product Manager 2022/10 – present | Noida
upGrad
Designed a customizable application journey in LMS, enhancing workflows and increasing operational
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efficiency by 30%.
Streamlined academic and non-academic event-triggered communications during the application process,
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ensuring learners received timely updates and guidance. This initiative reduced support tickets by 30% and
significantly improved application completion rates.
Implemented an ML-based algorithm for a recommendation engine to suggest suitable programs to learners
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Developed and launched Task Management within LMS, enabling the operations and sales teams to manage
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Currently working on the Business Partner App, which streamlines prospect generation, team and store
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20%.
Conducted market research to identify customer needs and translated insights into actionable product strategies.
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Created and managed key product documentation securing approval for 3 out of 4 major product initiatives
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Monitored product performance and made improvements based on user feedback, ensuring continued product
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success.
Deputy Engineer 2018/04 – 2020/12 | Bengaluru, India
Bharat Electronics Limited
Led a 10-member team to ensure high-quality standards in the manufacturing process.
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Implemented quality plans and processes, successfully achieving Production Readiness Review (PRR) approval
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Prioritized and tracked quality objectives, ensuring timely completion of key action items from the backlog.
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Education
Product Management 2021/11 – 2022/07
upGrade/Duke CE
Market and User Research; Product Design and Prototyping; Product Analytics and Engagement; Product Planning
and Development
4 Case Studies, 15 Assignments and 2 Industry Projects
Specialization in Growth Management.