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    SABEEK AHAMED N

    Technical Support Associate


    Dubai , UAE • +971 52 5260 334 • sabeekahamed21@gmail.com

    SUMMARY
    IT Support Engineer with experience in installing upgrading and configuring innovative programs on
    Windows operating systems, as well as offering technical support system administration to
    enhance processes and minimize business interruptions.

    PROFESIONAL EXPERIENCE
    Futurenet Technologies India Pvt. Ltd. Nov 2023 -Sep 2024
    Service Desk Associate
    Site: L&T Shipbuilding ,Chennai - India

    Provided remote and on-site technical support, addressing tickets with SLA (service level
    agreement) and inquiries in a timely manner.
    Perform user account management tasks, including Active Directory administration, password
    resets, and permission assignments.
    Monitor and maintain the performance of systems and networks by conducting regular updates
    and troubleshooting with customer support and operational support.
    Encryption method using McAfee Support with Trillex.
    Assisted in the setup and maintenance of network infrastructure, ensuring optimal performance
    for DNS and DHCP services
    Office365 Outlook Configuration and Troubleshooting.
    Responded to end-user inquiries and troubleshooted hardware and software problems over the
    phone and via email, ensuring minimal downtime.
    VPN using the Citrix application helps with Nutanix.
    Knowledge in ITIL, Service Now, operating systems, Active Directory, troubleshooting hardware
    issues with PCs & other end user devices like laptops.
    Upgraded with the latest OS, security, and application patches for using Zoho’s Manage engine.

    Dshine Pro Solutions Pvt Ltd


    Aug 2021 -Sep 2023
    Desktop Support Engineer
    Chennai - India

    To remote management tools like RDP and deployment tools such as SCCM, Intune, and
    Zoho’s Manage engine.
    Installation and Troubleshooting Windows/Mac Operating Systems.
    Printer Configuration to connect With IP in network printers Identify root causes of IT issues
    and implement preventive measures to minimize future occurrences.
    Update and Maintain IT asset inventory and service catalogue items and ensure the
    availability of relevant services across the group
    Respond quickly to critical incidents, working to resolve them efficiently and effectively.
    Knowledge in routers and switches to enable the ports.
    IP Configuration to connect the Internet and troubleshoot the network issues.
    Escalate complex technical issues to specialized teams and provide detailed documentation.
    EDUCATION

    BACHELOR OF COMPUTER APPLICATION 2018 - 2021


    Jamal Mohamed College
    Specialization in Computer Application.

    HIGHER SECONDARY CERTIFICATE 2017 - 2018


    Muvendar Matric Hr Sec School
    Basic Studies in Computer Science.

    CERTIFICATION
    Hardware and Networking: Basic Knowledge of Hardware and Networking.
    Microsoft Office: Word , Excel ,Outlook and Power Point.

    TECHNICAL PROFICIENCIES
    Operating System: Windows 10/11, MacOS, Linux.
    Software: Microsoft Office365, Active Directory, VPN Clients, Antivirus Software
    Networking: TCP/IP, DNS, DHCP, VPN, Cisco Routing & Switching.
    Tools: ServiceNow, Jira, KM Portal, SCCM, Remote Desktop Tools, and Manage Engine.
    Knowledge with Web Application in HTML, CSS, BOOTSTRAP, & JS
    Application: Adobe Photoshop

    KEY SKILLS
    Good written and verbal communication.
    Strong experience in handling Windows Server, Network firewalls, and access points.
    Experience providing customer support for client/server applications.
    Ability to adapt to the challenging situation.

    PERSONAL DETAILS
    Father's Name: Nannappa
    Date of Birth: 17/11/2000
    Passport Number: V2056919
    Nationality: Indian
    Language: English, Tamil
    Contact: +971-525260334, +91-9788883209 (Whatsapp).

    DECLARASATION
    I declare that the information provided in this resume is accurate and truthful to the best of my
    knowledge. I attest that I have three years of professional experience in IT Support and that the
    details presented regarding my qualifications, skills, and work history are genuine.

    Place : Dubai, UAE.


    Date: Sabeek Ahamed N

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