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    Regulatory Disclosures

    1. DP Registration Number:
    SEBI DP Registration Number of HDFC Bank is IN-DP-491-2020

    2. Registered Address of Head Office and Branches:


    Head Office:
    HDFC Bank Limited
    Bank House, Shivsagar Estate
    Dr. Annie Besant Road, Worli
    Mumbai – 400018
    For Address of branches, you may click on the below link:
    https://near-me.hdfcbank.com/branch-atm-locator/
    3. Names and Contact details of Key Managerial Personnel:
    Names and Contact details of the Key Managerial Personnel is available at the link below:
    https://www.hdfcbank.com/personal/about-us/investor-relations/disclosures-under-regulation-46-of-the-
    lodr/authorized-key-managerial-personnel
    Contact details of Compliance Officer is available as below:
    Details of Contact Person Address Email ID
    Compliance Officer Mr. Paresh Soni HDFC Bank Ltd. Trade World “A” Wing, paresh.soni@hdfcbank.com
    2nd Floor, Kamala Mills, Senapati Bapat
    Marg, Lower Parel, Mumbai – 400013

    4. Process for Account Opening:


    Process for Demat account opening is available at the link below:
    https://www.hdfcbank.com/personal/invest/demat/open-demat-account

    5. Process for Filing a Complaint:


    You can write an email on dphelp@hdfcbank.com for any Grievances / Complaints or call us at 1800 266 4060

    You can raise a grievance on SEBI’s SCORES portal as well.


    The Procedure for filing complaints on SEBI Complaint Redress System (SCORES) is a follows:
    A. Register on SCORES portal (https://scores.gov.in/scores/Welcome.html)
    B. Mandatory details for filing complaints on scores:
    Name, PAN, Address, Mobile Number, E-mail ID.

    In case of non-satisfactory grievance resolution, you can raise a grievance on SEBI’s Online Dispute Resolution
    Portal (ODR) by first registering yourself on the portal and providing your details. Initial grievance reference
    number is required to submit the grievance on ODR.

    Link for SEBI’s ODR portal is below:


    https://smartodr.in/investor/login

    In case your grievance pertains to market manipulation/fraudulent activities in the market or against Depository
    Participants, you may write to report-mktmanipulation@nsdl.com

    Please give us up to 10 working days to resolve your complaint or query.

    Version 4.0_December 2023


    6. Designated Email ID:

    The email ID: ‘dphelp@hdfcbank.com’ is available exclusively for addressing Complaints / Grievances.

    For the benefit of Demat customers an email ID: ‘infodp@hdfcbank.com’ has also been made available for the
    purpose of addressing Queries, Feedback, Information, Suggestions etc.

    7. Process for Finding Out the Status of a Complaint:

    Please write on dphelp@hdfcbank.com with the complaint number to know the status of the complaint raised.

    If complaint is logged on the SEBI SCORES Portal, click on the link below to check the status:
    https://scores.gov.in/scores/viewComplaintStatus.html

    Please give us up to 10 working days to resolve your complaint or query.

    8. Details of Authorized Personnel:

    Details of Authorized Personnel is available in the Escalation Matrix available for Demat accounts at the link
    below:

    https://www.hdfcbank.com/content/bbp/repositories/723fb80a-2dde-42a3-9793-
    7ae1be57c87f/?path=/Footer/Need%20Help/contact%20us/Escalation-Matrix-for-Demat-Ac.pdf

    List of State-wise Nodal Officers of HDFC Bank is available at the link below:

    https://www.hdfcbank.com/personal/need-help/contact-us/write-to-us

    9. Restricting Trading by Designated Persons (“DPS”)


    1. In accordance with the Prohibition of Insider Trading regulations, SEBI has introduced trading restrictions for
    Demat Account where the sole or either of the account holder is the designated person.
    2. The specific ISIN of listed companies in the Demat accounts of the designated person would be Frozen for
    both i.e. Debit and Credit at BO-ISIN level by the Depositories i.e. NSDL & CDSL centrally.
    3. Freeze reason for said ISIN would be “Trading Window Closure Period”.
    4. Such a Freeze on the accounts of Designated Persons would be removed by the Depositories post the
    specified Trading Window Closure period.

    10. Holding of AIF units and Securities of Unlisted Corporates in Demat account
    As per regulatory guidelines, it has been made mandatory that the Alternative Investment Funds (AIFs) and
    Securities of Unlisted Corporates should be held in Demat mode only

    Version 4.0_December 2023

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