SBM Debit Cards - Terms & Conditions
SBM Debit Cards - Terms & Conditions
SBM Debit Cards - Terms & Conditions
• Is the Debit Card free of charge? Yes, except for replacement cards.
• ow secure is a debit card? SBM Debit Cards are chip-enabled which makes the card totally secure. Even if you lose your card all you need
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to do is call us immediately on our cards hotline (230) 202 1256, available on a 24/7 basis, or on (230) 207 0111 between 08hr00 to 18hr00
on weekdays and we will cancel your card.
• Does a customer need to hold an account with SBM to have a debit card? Yes. A savings or a current account is required.
• an it be used other than on SBM ATMs? Yes, on any ATM or POS machine worldwide displaying the Visa and/or Mastercard and/or
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UnionPay logo. However, if used on non SBM ATMs an interbank fee is payable.
• Will the merchant charge me an additional fee for paying with my card? No, the cost of an item is the same whether you pay by card or cash.
• Can it be used if no balance is available in the account? No, unless there is an overdraft limit on a current account.
• I s there any limit on the ATM withdrawals allowed with a SBM Debit Card? At any point in time the maximum amount you can withdraw
is Rs 20,000 per day. Moreover, for security reasons more than 4 ATM transactions on the same day is not allowed.
• Can a higher daily withdrawal limit be set on the card? Yes. A higher individual limit can be considered upon request e.g. when travelling
abroad. A written request must be made via any SBM branch.
• Can a debit card be used on the internet for online purchases? Yes, debit card can be used for online transactions. However customer will
need to register for this option by visiting any SBM Service Unit (For more details, please refer to section 8).
• Will statements be generated showing all debit card transactions? Yes, the bank will mail customers their statements on a monthly /
quarterly basis. Customers having internet banking facilities can also view their transactions online.
• Can supplementary cards be issued on the same account? No. However individual cards can be issued to each party of a joint account.
• Does the card have an expiry date? Yes, a debit card is valid up to 5 years and is automatically renewed upon expiry
SECURITY TIPS FOR YOUR DEBIT CARD
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TERMS & CONDITIONS(Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS
1. DEFINITION
1.1 “Account” means the account designated by the applicant to be the account to which the card relates in respect of which the card is to
be used and which is to be debited in payment of the card transactions.
1.2 “Account holder” means the person whose account (joint or single) at the SBM is to be debited in payment of the card transactions.
1.3 “Applicant” means the person who makes the application for the issue of the card by SBM.
1.4 “ATM” means the Automatic Teller Machine located in Mauritius or abroad displaying the Visa or Mastercard or UPI logo.
1.5 “Bank”, “SBM”, “our”, “us” or “we” means SBM Bank (Mauritius) Ltd.
1.6 “Card” means Visa or Mastercard or UPI issued by SBM under the Terms and Conditions of the present agreement.
1.7 “Cardholder” means each of the persons to whom a card is issued as a result of the application. Terms and Conditions apply.
1.8 “Card transactions” means the value of all purchases of goods or services and of all cash withdrawals by use of the card.
1.9 “Contactless Transaction” – Transaction processed without requiring the Card to be swiped or inserted at a reader/ terminal and
without requiring the Cardholder’s PIN to authorise a transaction, subject to the transaction threshold applied by SBM
1.10 “Contactless Reader” - Secure reader installed within a POS terminal through which contactless purchases may be made.
1.11 “E-Commerce Transaction” means online purchases or online transactions.
1.12 “Online purchase” – purchase transaction on internet.
1.13 “PIN” means the Personal Identification Number issued by SBM to the cardholder.
1.14 “POS” means the point of sale of any authorised merchant displaying the Visa or Mastercard or UPI logo, a terminal to accept cards
and card transactions.
1.15 “Terminal limit” is the limit which has been set by the Merchant on the POS machine to accept Contactless payment.
2. ACCEPTING THE AGREEMENT
This Agreement governs the Terms and Conditions of the use of the debit card issued by SBM. It is imperative that before you sign and agree
to this Agreement, you need to read and understand it. However, upon immediate use of the card, it is implied that you undisputedly submit
yourself legally to all the Terms and Conditions of this Agreement.
Note: In case where you disagree with this Agreement, you are required to cut the card in halves and return same to the Bank.
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TERMS & CONDITIONS(Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)
3. PURPOSE OF THE CARD (Cont’d)
(iii) To effect the following activities at SBM ATMs (Cont’d)
(g) PIN change
(h) PIN unblock
(i) Currency rates display
(j) Cheque Book request
(k) Such other services that may be made available to cardholders through SBM ATMs SBM reserves the right to amend, delete and
add the above mentioned features. Such changes will be published on SBM website at www.sbmgroup.mu.
(iv) To effect payments over the Internet for the goods and services supplied by all merchants who displays the Visa or Mastercard
or UnionPay logo. For such transactions, SBM reserves the right to decline the transaction in case the cardholder has not registered
for this service with SBM. The cardholder accepts that electronic communications via the internet or SMS-based telecommunications
media may not be secure and may be intercepted by unauthorised persons or delivered incorrectly. Any such communications shall be
at your risk. Where a transaction is conducted through SBM’s eSecure system (a system approved by the bank to enable the secure use
of the card over the internet) in accordance with all instructions and in compliance with all security requirements issued by the bank
the cardholder will no longer be liable for the risk of interception by unauthorized persons or incorrect delivery. Use of any eSecure
system by the cardholder is subject to the terms and conditions of the eSecure system.
(v) To make mail or telephone orders or remote (internet, email) order for goods and services. By doing so the cardholder is authorizing the
merchant to debit the purchase amount from his/her card account. The cardholder must pay the amount of the transaction although
he /she will not necessarily have signed a sales voucher and the card was not present at the time of the transaction.
SBM reserves the right to amend, delete and add the above mentioned features. Such changes will be published on SBM website
at www.sbmgroup.mu
SBM will issue the Card to those customers whose application to that effect will be accepted and after the opening of a CASA account. The
card is strictly personal and must be signed by the cardholder.
5. PERSONAL IDENTIFICATION NUMBER - CASH WITHDRAWAL FROM ATMS (IN MAURITIUS AND ABROAD)
5.1 A personal identification number (hereinafter referred to as “PIN”) will be allotted by SBM to the cardholder and notified confidentially
to him/her.
5.2 The PIN is essential to withdraw bank notes from the ATMs and to perform transactions at POS.
5.3 The cardholder will, in his/her own interest, keep his/her PIN secret, not to impart it to any person whatsoever and destroy the PIN
notification.
5.4 If the PIN has become known to any unauthorised person, the cardholder will notify SBM, Hotline, Tel: (230) 2021256. The cardholder
will nevertheless be liable to SBM for any transaction effected by the use of the card by any other person who acquired possession of
it with or without the cardholder’s consent before such notice is received as if he/she had used it personally.
The following is quoted from the MBA Code of Banking Practice, Section 15.5, Liability for Losses:
If someone else uses your card before you tell us it has been lost or stolen, the bank will refund any disputed transactions if:
• you have exercised reasonable care in safeguarding your card from risk of loss, theft, or unauthorised use;
• you immediately and without delay notified the bank on discovery of the loss, theft, or unauthorised use;
• A PIN has not been used as the cardholder verification method for the unauthorized transaction; and
• you have complied with the Terms and Conditions of the cardholder agreement.
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TERMS & CONDITIONS (Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)
6. PERSONAL IDENTIFICATION NUMBER - CASH WITHDRAWAL FROM ATMS (IN MAURITIUS AND ABROAD)
6.1 The cardholder is entitled to use his/her card for the purposes set out in section 3 above.
6.2 Before effecting the withdrawal of any sum, the cardholder must ensure that he/she has sufficient funds standing to the credit of his
Account or that the transaction is within the limits set by SBM.
6.3 The amount withdrawn by the cardholder, such as it is recorded by the ATMs, will be debited to the cardholder’s account linked to the
debit card.
6.4 In case of deposits, the cardholder will ensure the correctness of the amounts written on and contained in the envelopes. The contents
of the envelopes will be checked and certified by two officers of SBM. The amounts so certified will be credited to the account as
registered on the envelope by the ATM and will be final.
6.5 Cardholders must ensure that the CHIP on the card is protected at all times from misuse including tampering, damage, destruction or
any form of unauthorised use and must be kept clean at all times. The Bank will not be liable if a transaction cannot be processed as a
result of the merchant point of sales not being correctly configured or for any other cause.
7.1 A Contactless Transaction Processing allows for a transaction to be processed without requiring the Card to be swiped or inserted at
a reader/ terminal and without requiring the Cardholder’s PIN to authorise a transaction, subject to the transaction threshold set by
SBM which may be amended from time to time.
7.2 A Contactless payment method via VISA/Mastercard/UnionPay network can be performed at any Point-of-Sales terminal which
displays contactless logo.
7.3 Contactless Transactions are also subject to the Card Limits which shall be revised by SBM from time to time.
7.4 Where the Cardholder has exceeded his limits, he may be required to enter his PIN to complete a Transaction.
7.5 Contactless Transactions are also subject to terminal limits which shall be set by the merchant.
7.6 If Contactless Transaction exceeds one or more of the limits, the Cardholder can still make purchases by inserting the Card into the
reader/terminal and input the PIN
7.7 The Cardholder shall be liable for all contactless transactions that have been effected with his Card unless he has reported that his
card has been stolen or lost.
* Refer to section 9 below for more details on Card limits.
8.2 Upon customer’s request at any SBM Service Unit before 15:30 p.m., SBM Debit card will be activated to carry out online transactions
on the next day.
8.3 Online transactions shall be secured with multiple checkpoints built in to prevent fraud. No online transaction can be processed
without keying in the 3-digit (CVV 2) number printed on the back of the card. Also, certain transactions would require additional
security questions such as birthdate, validity period, etc.
8.4 An SMS notification will be sent following successful/reversed online transaction. You may also consult your statement of account for
further information.
8.5 Customer must notify the Bank in case of any change in mobile number/ e-mail address to ensure that OTP messages/ SMS notifications
are sent to the correct recipient. Any maintenance on SBM eSecure (VCAS) will be updated at end-of-day following receipt of the
request for change.
8.6 SMS notifications service for online transactions will be enabled on the next working day following registration.
8.7 To activate or deactivate card, customer can contact SBM contact Centre on 2021256/2070111.
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TERMS & CONDITIONS (Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)
(1) Customers are required to log in to the SBM Internet Banking platform or the SBM Mobile Banking app to activate/deactivate the
E-Commerce feature or
(2) Submit a request via a secured email on the SBM Internet Banking platform or
(3) Call at any SBM Service Unit in person, bringing along their National Identity Card/passport, or
(4) Contact their respective Relationship Manager/ Private Banker or
(5) Call the SBM Contact Centre on +230 2021256 during regular business hours and our teams will activate/deactivate the
E-Commerce feature on client’s debit card(s) after proper identification or
(6) Contact the SBM PRM Team on +230 2021688 after regular business hours, during weekends and on public holidays and our
teams will activate/deactivate the E-Commerce feature on client’s debit card(s) after proper identification.
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TERMS & CONDITIONS (Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)
12. LIABILITY OF ACCOUNT HOLDERS
12.1 All card transactions are to be debited to the account.
12.2 The holders of a joint account are jointly and severally liable as to the financial consequences and/or damage loss or prejudice arising
out of the use and custody of the card until such time when:
(1) The card is remitted back to SBM or
(2) The validity date of the card expires or
(3) The joint account is closed or
(4) One of the account holders notifies the Bank in writing that he/she is opting out of the joint account, and additionally informs the
following parties in writing of his/her intention:
(a) Each of the other joint account holders
(b) The cardholder/s
I t will be incumbent upon the account holder who is opting out to establish evidence of receipt by other joint account holders and/or
cardholders and/ or the Bank of the above notification.
13. METHODS OF SETTLEMENT
13.1 The card transactions will be debited on-line to the account linked to the card.
13.2 Details of the transactions carried out using the card will be communicated to the cardholder on their Bank statement.
13.3 SBM will send by post or other electronic means on the address given by him to the cardholder, a statement of all transactions effected. The
non-receipt by the cardholder of the relative statements does not, in any way, discharge the cardholder from the payments obligations.
16. CLAIMS
16.1 Any claims or disputes between the cardholder and the supplier of goods or services supplied with the use of the card will be deemed
to be irrelevant to SBM’s claim and right to receive payment from the cardholder in terms hereof.
16.2 SBM undertakes to provide all necessary information relating to the use of the Card to the cardholder and the merchant.
16.3 SBM accepts no responsibilities for the refusal of any merchant, establishment to honour the card for whatever reasons, nor will
SBM be responsible in any way for any goods or services supplied to the account holder(s) or cardholder(s) or any other person to
whom the goods or services have been supplied.
16.4 Complaints against the merchant should be resolved by the account holder(s) or cardholders or such person as aforesaid with the
Merchant’s Establishment and no claim against the Merchant Establishment will relieve the account holder(s) from any obligation to
the Bank hereunder.
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TERMS & CONDITIONS (Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)
18. KEEPING OF DOCUMENTS AND INFORMATION RELATING TO OPERATIONS BY MEANS OF CARDS - TIME LIMIT FOR CLAIMS
18.1 The relevant documents and information referred to in paragraph 8 above will be retained by SBM for a period not exceeding one year.
18.2 No query, claim, action whatsoever relating to a transaction will be entertained after the expiry of 30 days from the date the statement
of account whereon the transaction is borne.
18.3 The Statement that has been transmitted to the cardholder who after the expiry of the aforesaid two months will be deemed to have
conclusively accepted the statement submitted unless any claim or query has been made by him thereon within the said period of
30 days.
18.4 The date of posting of the statement of account, or the delivery date, as witnessed by acknowledgement of the cardholder, (whichever
is the later), will be the starting point of the delay.
20. FEES AND CHARGES FOR THE SERVICES PROVIDED BY THE CARD
In case of card or PIN replacement, the bank will charge a card or PIN replacement fee. In addition, a fee will be charged to your account
in respect of cash withdrawals effected at other local/foreign Banks or on their ATM network (other than SBM NETWORK). All fees and
charges may be subject to revision by the Bank and subsequently notified to customers.
22. SANCTIONS
22.1 Any improper or fraudulent use of the card will render the cardholder liable to prosecution.
22.2 In an action before any court for the recovery of any sum due to SBM in connection with the use of a card the documents relating to
the transactions effected therewith or certified photocopies thereof will be produced in court as evidence.
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TERMS & CONDITIONS (Cont’d)
Please refer to SBM Tarrif and Charges on SBM Website (Cont’d)
SPECIFIC TERMS AND CONDITIONS GOVERNING SBM DEBIT CARDS (Cont’d)