Impact_report_2023-2024

Impact
Report
2023 - 2024
Our journey to a
sustainable future
IMPACT REPORT 2023 - 2024
Contents
PREFACE Clevergreen program 16 Smart Home 26 GOVERNANCE
Message from the Management Team 3 Projects and Initiatives 16 Energy reducing devices 26 Corporate governance 38
Management Summary 4 Target audiences 16 Circularity 27 Governance Structure 38
Highlights 5 Eco-design 27 Ethics 39

IMPROVEMENT Durability 27 Risk Management 40
COMPANY Company improvements 18 Repairability & spare parts 28 Product compliance 40
Introduction to our business 7 Office energy use 18 Repairability 28 Supply chain management 40
Our story 7 Lease car fleet 18 Recyclability 28 Greenwashing 40
Our geographical impact 7 Employee travel 18 Certification 29 Circular economy as a de-risking strategy 41
Our identity 8 Carbon reduction 18 Achievements 30 International standards 42
Our values 8 Distribution 19 CSRD 43
Our products 9 Awards & certifications 20 SOCIAL

Our brand positioning 9 EcoVadis 20 Social - fair for the people 32 FUTURE
Supply chain overview 10 Life-cycle approach 21 Culture & engagement 32 Plans for 2024/2025 45
Our ESG strategy 11 Package improvements 22 Equality, diversity & inclusion 33 Environmental 45
Materiality assessment 11 Volume reduction 22 Programs 33 Social 45
Impact analysis 12 Plastic reduction 22 Policies 33 Governmental 45
UN SDGs 13 Examples 22 Balancing gender in the electronics industry 34 About this report 46
Sustainable Development Goals (SDG) mapping 13 SIPP 23 Hybrid working 35
Focus SDGs 14 Eco-labelling 23 Supply chain 36 APPENDIX

Emission reduction 15 Sustainable package materials 23 Code of conduct 36 GHG Protocol by Hedgehog 48
Our emission reduction strategy 15 Sustainable packaging for chairs and desks 24 Audits 36
Clevergreen advantage 16 Product improvements 25 Policies 36
Real benefits 16 Waste reduction 25 Certifications 36
Future-ready 16 Energy reduction 25 BSCI™ 36
Affordable sustainability 16 Recycled plastics 25
Reliable & certified 16 Responsibly grown materials 25
Preface 2
Message from the management team

With the year 2023 confirmed as the hottest year on record, it is clearer than ever that
all businesses must step up to combat climate change. Already, the EU is making great
progress with its Green Deal, with clear steps towards a more sustainable economy.
Trust is proof that sustainability can go hand-in-hand Trust, like many other companies, is confronted
with affordable quality products. At Trust, we aim to with new regulations coming from the EU and local
make sustainable yet affordable digital accessories authorities. CSRD reporting, sustainable product
the new standard. We believe that sustainable design, due diligence requirements, and packaging
entrepreneurship is key to staying resilient in a rapidly and product waste taxes are some of the topics that
evolving world. we are working on. This is challenging work, but with
years of experience in sustainability and compliance,
Trust has made a lot of progress over the years. we look to the future with confidence.
We have embedded sustainability and social
responsibility in our strategy and implemented By making proactive sustainability improvements
policies, measures and actions to ensure now, Trust can not only reduce its environmental
improvements in many areas, as proven by our impact but also ensure compliance with upcoming
EcoVadis Gold status. And yet, we still have a lot of regulations, minimise risks, and position itself as a
work ahead of us. leader in sustainable innovation.
Through extensive lifecycle analysis, we have learned

a lot about the impact of our products. This process,
however, took focus away from our impact reduction
efforts. Going forward, we will refocus our efforts on
reducing the impact of our products and improving
circularity. This will involve using more recycled and
sustainable materials, reducing energy consumption,
and improving recyclability.
Preface 3
Management summary
We are very proud to be ranked in the top 5% of For 3rd party product certifications, we are fully We remain strong and on track to our mission of
sustainable companies with our EcoVadis Gold committed to the Global Recycled Standard providing products with improved circularity and
rating. Having kept our gold medal from last year and (GRS®) and the Recycled Claim Standard (RCS®). a reduced carbon footprint that are both durable
expecting to maintain it this coming year, EcoVadis These standards are also increasingly accepted and affordable. We look forward to continuing on
helps us to make sure we have the right policies in by customers for their own eco-labelling program our sustainability journey throughout the course
place to ensure good practices in environmental, criteria. It is important that we can prove to our of this year and anticipate another year full of great
social and governance areas. customers and end-users that our products really opportunities and challenges.
contain recycled materials.
New EU regulations will have a huge impact on
businesses and consumers. In particular, the Big advances have been made in making our
Corporate Sustainable Reporting Directive (CSRD) packaging more sustainable. The use of plastic in our
forces companies to think about their impact on packages has decreased by 35% compared to last
society and the environment. As such, Trust is year. Where plastic is still needed, the use of recycled
working on new and upcoming regulations regarding plastic increased by 77%, which is definitely progress
subjects such as packaging, eco-design, batteries, to be proud of.
deforestation and repairability.
Regarding social responsibility in the supply chain,
The total carbon footprint of Trust has been 68% of our supplier base has BSCI™ certification,
calculated to be 68.608 tonnes of CO2 eq – a number resulting in >95% of our shipping volume covered
higher than last year due to more available LCA data, by BSCI™ -certified manufacturers. Having BSCI™
different products representing product groups, and certification is an important criterium for selecting
changes in the product mix due to market trends. We manufacturers as it guarantees fair working
consider this our new baseline to work from and are conditions throughout the supply chain.
highly motivated to step up our improvement efforts
even further. The coming introduction of the Digital Product
Passport (DPP) will have a big effect on all
companies. Detailed product data on features,
performance, sustainability, compliance, repairing
and recycling will be available to everybody, by simply
scanning a QR code. As electronic products are one
of the first categories for which a DPP is required,
Trust has already started preparations for this.
Preface 4
Highlights
• Product Certification • Product Life-Cycle Improvements

As of 2024, we now have 28 products certified under We continue to improve product sustainability by using
the Global Recycled Standard (GRS®), showing our eco-design principles and extending product lifespans
progress in incorporating more verified sustainable and to reduce waste and emissions. For larger items like
recycled materials into our product range. gaming furniture, spare parts remain available for
repairs. As of 2024, we have completed over 77 product
lifecycle assessments (LCAs) to better understand and
reduce our environmental impact.
• EcoVadis Gold • Fayzo Headsets

In February 2024, we were proud to receive the The Fayzo headsets are a new generation of sustainable
EcoVadis Gold medal for the second year in a row. gaming accessories, made with up to 85% recycled
This continued recognition highlights our ongoing plastics (PCR ABS), resulting in a 30% lower CO2
commitment to sustainability and motivates us to keep footprint in the production phase compared to virgin
improving. plastics. Featuring PVC-free TPE cables and removable
microphones and cables, the design reduces the
likelihood of damage and helps minimize e-waste.
The range includes 9 models and is in the process of
receiving GRS® certification.
Preface 5
Company
Introduction to our business

Our story Our geographical impact
Founded in 1983, Trust is the one-stop brand for Along with providing consumers with products
value-for-money digital lifestyle accessories. We are a they know, love, and Trust; we are also dedicated to
global company on a mission to simplify everyday life reducing our environmental impact by producing
with clever and increasingly sustainable solutions. more sustainable products through our Clevergreen
program. We’re making our way to a brighter, cleaner
Offering a range of affordable products for your future – and we’re excited to share our journey with
laptop, gaming device, tablet, desktop, home, you!
smartphone, and on-the-go; our products are
available in 50+ countries, from local shops to larger 4%
5% Other
electronics stores, department stores, hypermarkets, Poland
and online. 12% 24%
East Europe Italy
4%
Nordics
10% 12%
France Dach
9% 9%
Ibera Benelux
10%
UK
Company 7
Our identity Our values
Our Our Our We are We are We are

mission promise values entrepreneurial empowering Trustworthy
Helping you to create your ideal Providing you with affordable, We are Entrepreneurial. We are eager to find and seize We support each other and are We always act with integrity
personal work & gaming spaces, sustainable and quality digital We are Empowering. new opportunities, overcome empowered to do what’s best for regarding our colleagues,
connect with others, and accessories. We are Trustworthy. challenges, and deliver results. the company, our customers and customers and other
live-work-play in your own way. We act with speed and we get our planet. stakeholders. We keep our
things done. promises and do what we say.
Company 8

Our products Our brand positioning
Trust operates both in the consumer market and in Trust holds a unique positioning within the market:
the B2B market with a broad portfolio of over 800 as a company focused on both affordability and Home & Office Gaming
accessories for PC & laptop, mobile and gaming. We sustainability in equal measure. Not only do we strive Home47% & Office 43%
Gaming
operate in the following categories: to produce quality, value-for-money products that PC/Laptop users47%
who seek high quality 43%
Beginner-to-intermediate gamers,
products at users
PC/Laptop a low-medium
who seek price range.
high quality streamers and content creators.
Beginner-to-intermediate gamers,
• Home & Office – Offering everything our bring joy to consumers’ lives, but also those that are products at a low-medium price range. streamers and content creators.
customers need for improved home and respectful of the planet too.
office convenience, from ergonomic mice and
wireless keyboards to high-quality webcams and Our commitment to sustainability is evident in our
comfortable headsets. use of sustainable materials for our products and
• Gaming – Providing gamers with all they need packaging, as well as our circular economy practices, Smart Home Mobile
Smart 6%
Home 4%
Mobile
to build their skills, with products including high- ensuring our products are not only durable but also 6% their houses
Homeowners making Mobile users 4%
who want to stay
precision mice and durable keyboards to super- have a reduced environmental impact. more comfortable
Homeowners makingand secure.
their houses connected.
Mobile users who want to stay
more comfortable and secure. connected.
comfortable chairs and surround sound headsets.
• Leisure – Stay connected with our range of Additionally, our adherence to eco-design guidelines
portable, compact accessories designed to ensures that every stage of our product lifecycle, from
help you enjoy life on-the-go, ranging from design to end-of-life, is optimised for environmental
powerbanks and chargers to wireless earphones efficiency and minimal resource usage. Alongside
and solar panels. these efforts, we uphold a high standard of labour ~€120m 20,000+ 50+ ~200 ~85
• Smart Home solutions – The Trust Smart Home and human rights throughout our supply chain, ~€120m
Gross 20,000+
Number of 50+
Countries ~200
Employees ~85
Sourcing
Sales
Gross PoS listings
Number of served globally
Countries Employees partners
Sourcing
and KlikAan/KlikUit solutions from our Smart working with suppliers to ensure ethical practices and Sales PoS listings served globally partners
Home division enable consumers to control fair working conditions.
their homes remotely – ranging from smart WiFi
lighting to opening curtains – using just a single With an increasing focus on purchasing high-quality
app. products that are less harmful for the planet, this
• B2B – Our B2B exclusive range consists of positioning allows consumers to continually choose
office essentials ideal for the office and at home. Trust as their preferred brand for digital accessories.
Designed with users and the planet in mind, all
products have a 5-year warranty and come in
easy-to-open FSC®-certified brown boxes.
Company 9

Supply chain overview
Trust is actively involved across the value chain, and based on Trust's sustainability requirements. Most of Operations such as transportation and warehousing
leverages the design expertise of the market as well the manufacturing partners use injection moulding, are outsourced to a third-party logistics service
as consumer input and the production scale of our forming, PCB mounting, and assembly machines to provider to effectively serve our business partners.
manufacturing partners in Asia. produce products themselves.
Branding and marketing are executed by Trust
The product management team develops a product Quality control and social and environmental audits International and its country subsidiaries. Trust
programme together with R&D, design, category are locally executed and managed by the Trust supports its resellers with (marketing) materials and
management, sales, and marketing. The products Shenzhen China office. content to build the Trust brand. Sales via online and
are sourced and/or developed within a network of offline channel partners occur in both Business-to-
established manufacturing partners and, occasionally, Supply forecast is generated bottom-up and based Consumer (B2C) and Business-to-Business (B2B).
a new supplier. on sell-through, stock level, and product pipeline.
Trust is strongly focused on reseller success (sellout)
Manufacturing partners source raw materials such Purchasing orders are processed by the Trust with the support of category management, marketing,
as plastics, metals, components, and packaging Shenzhen China office. and promotional activities to meet demand planning.
Suppliers to Suppliers of goods Final assembly Logistics service Own operational Logistics Service Channel partners End customers
Suppliers & services & traders manufacturers providers activies Providers
• Raw material miners • Component suppliers • HR, IT, Finance, Sales, • Retailers & Etailers • SME companies/
(mines, refiners, (pcb's, FSC carton) Operations, Product • SMB resellers (N)GO's
smelters) • Mineral traders Development, • Distributors • Private individuals
• Material processors • Printing houses, Marketing, Facilities (gamers, home &
packaging suppliers, office)
etc.
Company 10
Our ESG strategy

Materiality assessment
We conducted a comprehensive materiality We have approached five broad stakeholder groups Materiality Assessment
assessment to prioritise our ESG topics. This process with views and perspectives relevant to our activities:
allowed us to focus on areas where we can make a • Customers
High
meaningful impact and meet the interests of our • Consumers and the public
stakeholders. We utilised various sources to ensure • Employees
sector-specific relevance, including The Impact • Shareholders/investors
Institute's framework, SASB and GRI standards, and • Suppliers and business partners Employee health and safety
peer company sustainability reports. Climate change & Greenhouse

Pollution prevention & waste reduction
Gas emissions Resource & packaging reduction
Stakeholders Importance
The topics with the highest priority for stakeholders and circularity
Business ethics
Based on the GRI guidelines, we analysed two and the biggest estimated impact on our business & compliance Human rights in the supply chain
Service, quality & durability / longevity
dimensions: or on society appear in the matrix on the right side
Product Energy
• Dimension X: Potential for Sustainability Impact of this page. All topics shown in the top right-hand Efficiency Consumer health & safety
- areas in which we have a meaningful and corner of the chart are considered material and high Economic performance & taxes
significant economic, environmental, and social priority. Affordable green products
impact. Employee training & development
• Dimension Y: Stakeholder Importance – aspects We used the results of the materiality assessment
Employee diversity & inclusion
of our performance which are important to and the impact hotspot analysis to tailor our strategy, Water stewardship
stakeholders and could influence their assessment addressing the issues identified as being most
of our performance or decision-making. material to our business.
Community investment and involvement
We keep our efforts aligned by conducting reviews
and use feedback from the market through customer
Low
questionnaires and market data. One such example
Low Sustainability Impact High
is sustainability-related GFK surveys, which measure
consumer demand for more sustainable products
and areas of focus within the whole ESG field.
Company 11
Impact analysis
Measuring impact gives Trust quantitative insights
Financial Social Human Intellectual Manufactured Natural
into our impact on society, ways to improve, and capital capital capital capital capital capital
a framework to prepare for new regulations and
increase the expectations of stakeholders such as
customers and investors.
Financial value
As we can only effectively improve what we can commercial clients
measure, we kicked off a project in 2021 with a
process of measuring the impact, both positive and Net profit/loss
negative, that Trust and its value chain operations
have on society. The Impact Institute has helped us Payments to Diversity & inclusion
understand our societal impact and supported us in suppliers
Well-beiing effects
building a basis from which to improve. The resulting Regional employment Technological Value creation
Income tax paid development development for clients
impact hotspot gives insight into the broad effects of
our activities. + Creation human
Facilitating +
Brand value and working from
Employee payments loyalty capital Immaterial assets Traditional assets
home
Combined with an impact framework and data
inventory, this helps us find our organisation's key Financial costs Health & safety Value of goods
Underpayment Water use
impacts and priorities. It also provides a foundation clients employees purchased
- -
for the wider adoption of impact measurement and Land use and
Human right
valuation. violations transformation
Hotspot analysis Water pollution

The hotspot is qualitative and builds on expert input
The hotspot analysis gives an overview of the most from both Trust and The Impact Institute. The impact
Contribution to
important impacts. The results show the impact hotspot is the first step toward integrated reporting. climate change
across stakeholders, as well as relative size and type This impact score is shown via different-sized circles,
of impact. This allows us to assess the full scope of with a larger circle representing an impact with larger
our activities and see where current initiatives are relevance. As shown, Trust’s material impact primarily Air pollution
Expected impact quantified
targeted. relates to natural and financial capital.
Very high High Medium Low Very low
Material use
Company 12
UN SDGs
Sustainable Development Goals (SDG) The SDG mapping provides an overview of Trust’s
mapping most important impacts and how these relate to the
different SDGs. The results show both the positive
To maximise our effectiveness and to give us and negative impact across the 17 SDGs.
a framework to compare ourselves with other
companies, we have set priorities in our ESG strategy. This allows for a comprehensive overview of the
To get an understanding of which impacts have a positive and negative impacts of Trust’s own
positive or negative contribution to each SDG, we operations and activities in the value chain and
asked The Impact Institute to do an SDG mapping. identifies areas of improvement.
Expected impact quantified
Very high High Medium Low Very low
Company 13
Focus SDGs
Based on our materiality assessment and impact SDG 12: : To address the rapid growth
analysis, we have prioritised three SDG impact goals of electronic waste and its associated
on which we can make the largest immediate impact hazards, we support a circular economy
– SDG 8 (Decent Work and Economic Growth), SDG where discarded products are recycled
12 (Responsible Consumption and Production), and into raw materials for new products. Aiming for
SDG 13 (Climate Action). circularity by 2040, we strive to make a minimum of
80% of our core products with recycled materials.
SDG 8: We prioritise decent work and
economic growth for all by creating SDG 13: It is clear that mitigating
a safe, inclusive environment for global warming and enhancing climate
employees of all ages and backgrounds, resilience is humanity's biggest
ensuring their physical health, professional growth, challenge now and in the future. As
and equal treatment. We also commit to decent such, Trust aims to be climate neutral for Scope 1 & 2
working conditions at our manufacturing partners, by 2030 and significantly reduce Scope 3 emissions.
avoiding modern slavery, child labour, and ensuring Our environmental responsibility covers the entire
the well-being of all involved in our supply chain. product lifecycle, focusing on durable, long-lasting
designs and collaborating with partners to reduce our
environmental footprint.
Impact goals
Improvement goals
Compliance goals
Company 14
Emission reduction
Our emission reduction strategy Key findings
To achieve this goal, we are taking a comprehensive When we look at the total CO2 impact per emission the overall organisational footprint. Trust sales are
approach – with Trust’s responsibility extending source, we see clearly that the most impact (65%) predominantly determined by mice, headsets, and
beyond our direct operations to the entire life cycle of is caused by the production of products purchased keyboards, however, most of the environmental
the products. Most of our impact on the environment by Trust, followed by the use phase (20%) and the impact comes from PC speakers and furniture. On a
is indirect, through the products we sell to customers end-of-life treatment (11%) of the sold products. components level, steel frames (for furniture), PCB
from manufacturing partners and suppliers. Our This graph shows the emission sources taken into (Printed Circuit Board) and casing contribute most to
carbon strategy is therefore based on measuring, account, their total emissions, and their share in the environmental impact.
reducing, and compensating our emissions.
Measuring energy & emissions Share of emission sources
Trust began investigating the life cycle of our Scope 1, Direct Emissions Scope 3, Indirect Emissions
products (LCAs) to find the elements on which we Scope 2, Indirect Emissions Scope 3, Direct Emissions
can continue to reduce the CO2 footprint of our
products’ sourcing, production, product-in-use, and Scope 3, Waste generated in Operations Scope 3, Employee commuting
end-of-life. Scope 3, Business travel
Scope 3, Employee commuting
The GHG (Greenhouse Gas Protocol) report
Use Scope 3, Business travel
describes Scope 1, 2 and 3 emission sources. We used Purchased goods of sold
Hedgehog Company to assist with this measurement, and services products
and they considered direct emissions as well as Scope 3, Purchased goods and services
indirect emissions in the supply chain, both up and
Scope 3, Use of sold products
downstream.
Scope 3, End-of-life treatment of sold products
They used the operational control approach to Scope 3, Upstream transportation and distribution
consolidate greenhouse gas emissions in order for End-of-life
the GHG inventory to reflect the emissions from treatment of Scope 3, Downstream transportation and distribution
sources that we could have an impact on based on sold products
our position in the supply chain.
Company 15
Clevergreen advantage
Real benefits Clevergreen program Projects and Initiatives Target audiences
We focus not just on our company’s sustainability The Clevergreen Program is Trust's sustainability Clevergreen key projects: The Clevergreen Program targets:
goals but also on delivering real eco benefits through initiative, aimed at communicating our more 1. Sustainable products: Development of new • Customers: Promoting sustainable and recycling
our products. Our improvements lead to higher sustainable practices to our customers. This program products made from sustainable materials and of products.
end-user satisfaction by improving product quality, includes projects that are designed to promote featuring energy-efficient technology. • Employees: Engaging staff in sustainability
ensuring long-lasting and eco-friendly performance. environmental responsibility, innovation, and 2. Responsible supply chain: Optimization of our practices through training and involvement in our
stakeholder engagement. supply chain to reduce carbon emissions and sustainability initiatives.
Future-ready improve resource efficiency. • Suppliers: Collaborating to ensure eco-friendly
3. Sustainable packaging: Implementing 100% materials and processes are used throughout the
Our Clevergreen strategy is built on staying up to recyclable packaging for all our products. supply chain.
date with EU regulations and ensuring our supply
chain is flexible and reliable.
Affordable sustainability
Clevergreen products are designed with both the

environment and the customer in mind. We believe
that sustainability should be accessible to everyone,
which is why our products are competitively priced
without compromising on quality or reliability.
Reliable & certified
Each product undergoes careful testing to ensure it

performs effectively and meets the high standards
our customers expect.
Our Clevergreen products are certified by
independent third-party organisations.
These certifications validate that our products follow
strict environmental and safety standards, providing
peace of mind to our customers. By earning these
certifications, we show we are transparent and
authentic in our sustainability efforts.
Company 16
Environment
Company improvements
reducing energy & emissions
Office energy use Employee travel Carbon reduction
We are making big steps towards reducing the The largest impact on carbon emissions from To take control of and monitor our impact on
amount of energy used in our offices. Throughout business travel comes from employee's daily non-product related emissions across all scopes we
2023-2024, we used 100% renewable electricity and commute to the office. For travel to and from the have partnered with KeyESG and Climax. These
ensure that low energy-consumption is a standard office, we have a policy to stimulate hybrid working, platforms give us the opportunity to measure and
requirement when purchasing electronic equipment encouraging flexible working and reducing the check emissions such as electricity, heating, waste,
such as printers, computers and copiers. amount of travel needed. For longer trips, shorter commuting, office supplies, vehicle fleets, servers,
distances will, in most cases, be covered by train, and hosting.
Regarding our HQ office, all office lighting that is limiting flying as much as possible.
being replaced must be LED lighting (with about 75% By using these platforms, we gain insights into our
already LED), and automatic movement detectors emissions across different areas of our company,
have been installed in all less-used rooms. which help us analyse and make more informed
decisions.
Lease car fleet
Although 99% of our total emissions are related to
To reduce carbon emissions from employee the production and use of our products, we are also
commuting and customer visit transport, we reducing our impact on Scope 1 & 2.
encourage the use of electric vehicles with favourable
lease budgets and, as of July 2022, only offer hybrid
and electric lease options. Our HQ office has also
been fitted with on-site charging to allow employees
to charge their cars during the day.
Environment 18
Distribution
We are continuously working on making our Last year, we also piloted an innovative solution for
transport operations more sustainable, implementing our UK deliveries: the use of double-stacked trucks.
measures that reduce our environmental impact and This method allows us to transport significantly more
improve efficiency. goods in a single trip, maximising load capacity and
reducing the number of journeys needed. This pilot
As airfreight is one of the most costly and impactful was a success and has the potential to be expanded
methods of transport, we aim to reduce our use of it, to other regions.
and so it is used only when there is very urgent need
for it. These efforts are part of our ongoing strategy to
improve logistics and reduce our carbon footprint,
In addition, we have made progress by using inland helping us move toward more sustainable transport
barge transport to move our goods from the Port solutions.
of Rotterdam to the Mainfreight warehouse in
‘s-Heerenberg. This method is far more sustainable
than traditional road transport, helping to cut down
on fuel consumption and associated CO2 emissions.
By using the inland waterways, we can transport

large volumes of goods more efficiently and with a
lower environmental footprint. Furthermore, goods
for intra-Europe shipments are transported from our
warehouse in the Netherlands to our warehouse in
Italy by train, another more efficient solution.
To further optimise our logistics, we have focused on

increasing the number of full truckloads delivered
directly to customers. This approach reduces the
number of trips required, minimising fuel usage and
emissions while improving overall delivery efficiency.
Environment 19
Awards & certifications

EcoVadis
Renewed gold
We are proud to announce that we have maintained
our Gold medal rating from EcoVadis, further
solidifying our position as a ‘sustainable company to
watch’ in 2024 and beyond.
A globally recognised company certification, the

EcoVadis Award is based on the assessment of
organisations across all industries in a number
of areas critical to achieving sustainable goals,
including environment, labour and human rights,
ethics, and sustainable procurement. With elevated
requirements for most medal tiers put in place at the Our score compared to others in our industry.
beginning of this year, being awarded Gold again this
year holds particular significance.
In spite of these increased measures, Trust has once Throughout the past year alone, we have continued products using FSC® and GRS®/RCS®-certified Note:
more been recognised for its core value of producing on our sustainability journey with impactful product materials; and supporting supply chain sustainability. We enrolled the EcoVadis assessment process with
more sustainable products in a fair and ethical innovations and initiatives, including reducing our Holding company (GXT Holding B.V.) which
manner, and its place as amongst the top 5% of environmental impact in both products and is 100% shareholder of Trust International in the
ESG-focused businesses in the industry. packaging; increasing the number of packaging and Netherlands and all Trust subsidiaries.
Environment 20
Life-cycle approach
Product improvement starts with knowing what how we can reduce this by changing the electronic
the impact is, and what is causing it. By performing design of the products.
life-cycle analyses, we look at all the aspects that
contribute to the impact of a product, from raw Life-cycle analysis is a powerful tool to get insights.
materials and the production process, to the However, due to the lack of industry standards,
transport and use of the product, and how it is the carbon footprint of products cannot easily be
disposed of at the end of life. compared between brands as each brand uses
a different approach in doing lifecycle analysis,
The results of the analysis are used to determine what especially with regards to the product lifespan and
aspects of the product to focus on for improvement. how to calculate the energy use over the lifespan. Reducing the footprint of our Trezo keyboard and mouse set
For example, from analyses that we have done, we As part of our ongoing efforts, we are proud to present the sustainability impact for one of our
see that across all our products, the uninterruptible top selling products, the Trezo keyboard and mouse set.This set is a great example of how we
power supply (UPS) category has by far the highest reduce our environmental impact in our products.
energy use. Consequently, we are now investigating
Unlike other keyboard and mouse sets that primarily use ABS plastic, the Trezo set is made
from 85% post-consumer recycled (PCR) plastic. In addition to a more efficient chipset and
sustainable packaging we have reduced the total carbon impact by -44%. This reduction
translates to a significant decrease in greenhouse gas emissions during both the production
Quantity vs Emission and use stage. Compared to the production of keyboard and mouse sets made from ABS
plastic, the production of the Trezo set emits -2.7 kg CO2 per unit.
35%
Quantity Emissions
30%
33% Made with 85% recycled plastic (PCR), the sustainable design of this product starts from
the get-go. Derived from plastic waste, PCR plastic is plastic that would otherwise end up in
25%
landfills or contribute to pollution in our ecosystems. By repurposing and reusing this material,
20% 22% we are contributing to closing the loop on plastic waste and reducing the demand for virgin
20%
plastics.
15% 16%
15%
10% In addition to the environmental benefits, the Trezo set maintains the same high quality and
11% 11%
9% performance standards as our previous products. We have ensured that sustainability does not
5% 7%
5% 5% compromise quality or user experience.
4% 1% 1%
3%
0% 0%
Mice Keyboards Headsets PC speakers Smarthome PC headsets Furniture UPS
Environment 21
Package improvements
Volume reduction paper have led to up to 91% overall reduction in CO2 to protect the product. Finally, the packaging size
in the packaging phase per product. has been optimised to be made a small as possible,
We are continually looking for ways to reduce our and the range, consisting of 9 different models, is
waste and emissions, and one of the most effective Examples currently in the process of being GRS®-certified.
ways to do this is by reducing our packaging size. By
making our packaging smaller, more items can be We are very proud of the wide variety of sustainably TM-101 Mouse
shipped per pallet and container, resulting in less made products we have in our range. For instance, One of our B2B offerings, the TM-101 mouse is made
materials used and less overall transport emissions. some examples include: of GRS®-certified PCR ABS with 50% recycled
content, considerably high for a white coloured
Plastic reduction Avana 16” Laptop Bag product. The packaging too is extremely sustainable,
One of the newest bags in our range, the Avana made of unprinted and non-bleached recycled
Another area we are looking to make an impact in is represents a big leap in recycled content versus our carton. It has a paper sticker with black print that
reducing the amount of plastic used in our packaging. previous selection. With RPET fabric made from 11 also seals the package, meaning there is no need for
Several years ago, we began this journey by replacing recycled plastic bottles, the Avana is made with a transparent plastic sealing labels. The package size
plastic with recyclable cardboard, especially for large, total of 60% recycled materials, almost double that of and use of carton are fully minimised, with no hanger,
heavy products like gaming desks and chairs. our Lisboa laptop bag (37%). In addition, the Avana is and no inner buffer, just a lightweight, easy-to-recycle
PVC-free, GRS® approved, and comes in a protective PE-LD plastic bag to protect the product.
Although fully bio-based packaging foams are not bag made completely from recycled plastics.
yet viable for mass production, we have developed
more sustainable solutions for our new gaming
chairs and tables. These include using honeycomb
cardboard strips for reinforcement instead of hard
plastic, FSC®-certified cardboard, pulp paper trays Fayzo Gaming Headsets
instead of plastic bags, and recycled plastic bags for Representing a new era of sustainable gaming
protection. headsets, the Fayzo headsets are made of PCR ABS,
with up to 85% recycled plastics depending on the
We continuously search for recycled and recyclable colour. The cables are PVC-free, made from TPE, and
alternatives, replacing packaging with moulded the removable microphone and cable result in less
pulp buffers and using cartons containing 50-97% e-waste due to less likelihood of damage and need
recycled materials. Over the past five years, for replacement. Moreover, the packaging is also
our efforts to replace plastic inner buffers with sustainable, made entirely of FSC®-certified carton.
FSC®-certified carton buffers and substitute The inner buffers and shelf hanger are carton, with a
protective plastic bags for mice with FSC®-certified lightweight, easy-to-recycle PE-LD plastic bag used
Environment 22
Package improvements
SIPP Eco-labelling Sustainable package materials
As well as optimising our own packaging, we can In order to ensure clarity with our customers, we Another way we aim to reduce our environmental
reduce the total amount of packaging used for our highlight what parts of the product and packaging impact is through sustainable packaging, using
products by adhering to Amazon’s SIPP program. are made with sustainable materials via clear labelling. material that is either recycled or can be recycled. We
Short for ‘Ships in Product Package’, this program For products made with sustainable materials, we try to avoid using materials that cannot be recycled,
aims to reduce the amount of package material have our own logo that we use on the front of the such as PVC. We use as much recycled carton as
needed to send products to end users by shipping package. For products that have a certification for possible, and a large part of the assortment now
products in their original packaging rather than recycled materials, we use the GRS® or RCS® logo. has packaging made from FSC®-certified carton.
adding additional packaging. Finally, for products made using sustainable wood or This refers to carton made from recycled carton or
rubber, we use the FSC® logo. wood coming from forests that are managed in a
responsible and sustainable way. Furthermore, the
use of plastic is minimised, and where still needed, we
replace it with recycled plastic.
Where possible, our packaging is designed to be

mailbox proof, meaning that the package is flat and
thin enough to fit through a mail slot, and so does
not need to be sent as a parcel. As well as reducing
packaging used, it also saves costs and ensures the
customer does not need to stay home to receive the
package.
In addition, all products for our B2B channel are

packaged in a plain brown box made from recycled
carton and with minimal printing. With no need for a
full-colour retail box, this once again saves costs and
materials.
Environment 23
Sustainable packaging
for chairs and desks
Several years ago we started to make our packaging
more sustainable by, among other things, replacing
plastic with recyclable cardboard.
With large, heavy products such as gaming desks
and chairs, this proved to be a challenge: cardboard
does not sufficiently protect the product in case of
vibrations or rough handling (such as dropping it on
2
3
the ground) during transport. Using new techniques,
including fully bio-based packaging foam, also
proved not to be an option because they cannot yet
be mass-produced.
Nevertheless, we were able to develop more

sustainable packaging for new gaming chairs and
tables by applying the following:
• Using strips of honeycomb cardboard for extra

reinforcement instead of hard plastic. 1
• Replacing standard cardboard with sustainable,
FSC®-certified cardboard. 2
• Replacing foam and plastic parts with cardboard
4
where possible, keeping only the foam for (small)
essential parts. 3
• Using pulp paper trays (instead of plastic bags) to
hold small parts. 3
• Using plastic bags made of recycled plastic instead 1
of virgin plastic to protect parts from dirt and
moisture. 4
For the LUMINUS RGB Gaming desk, this resulted in

a foam reduction of 75% (106 grams instead of 466
grams) compared to the DOMINUS gaming desk.
Environment 24
Product improvements
Waste reduction Energy reduction the recycling process, materials can lose some of their Responsibly grown materials
original quality, resulting in high-grade and low-grade
We have taken a number of steps to reduce Energy use of the products is the second highest recyclates. At Trust, we only use high-grade At Trust, we prioritise the use of responsibly
unnecessary waste from our products. For instance, impact category for our assortment (with the first recyclates in all our new products to ensure quality sourced materials to enhance the sustainability
we have transitioned from disposable AA and AAA being production). Reducing the energy use of and durability. of our products. In addition to more sustainable
batteries to rechargeable options for many of our products is therefore a focus area for reducing the packaging, we are exploring the possibilities of using
mice and keyboards, significantly cutting down on footprint of our assortment. FSC®-certified materials in our products.
battery waste, for example with our updated Bayo
Wireless Mice range. Improvements are being realised in the amount of The Forest Stewardship Council® (FSC®) is an
energy that products use to operate, both in use international non-profit organisation dedicated to
We have removed rarely used accessories such and stand-by mode, and the amount of energy promoting responsible management of the world’s
as adapter cables and pouches from many of our that is wasted in power conversion. Using more forests. FSC® certification ensures that products
products, and optimised cable lengths to ensure ideal efficient chipsets, optimising the efficiency of come from responsibly managed forests that provide
functionality but less waste. In addition, to further power conversions, and adding switches to prevent environmental, social, and economic benefits. By
minimise our environmental impact, we now provide unnecessary power use are examples of measures using FSC®-certified wood, paper, carton, and
user manuals online instead of printed versions taken. rubber, we not only contribute to conserving forests
and have reduced the size of necessary printed worldwide but also support responsible resource
documents like the Declaration of Conformity (DoC) Recycled plastics As such, by using a blend of usually 85% PCR and management.
and user manuals. 15% virgin plastics, we maintain durable plastic
Plastics constitute the largest part of our products, performance while promoting a circular economy.
and by increasing our usage of Post-Consumer Within our current assortment, we already have 78
Recycled (PCR) plastics, Trust is making significant products made using PCR plastics.
progress in reducing our carbon footprint. PCR
plastics are made by collecting plastic waste, which The benefits of doing so are substantial as using PCR
is then cleaned, shredded into fine granules, melted plastics significantly reduces the amount of waste in
down, and reprocessed into new plastic materials. We landfills and water sources and contributes to CO2
use two main types of PCR plastics: hard plastics, such reduction. For instance, one kilo of recycled plastic
as recycled Acrylonitrile Butadiene Styrene (rABS) can have up to 81% lower CO2 emissions compared to
and recycled Polycarbonate (rPC); and soft plastics, new fossil plastic.
like recycled Polyethylene Terephthalate (rPET).
PCR plastics can be recycled multiple times, typically

7-9 cycles, depending on their use. However, during
Environment 25
Smart Home
Energy reducing devices
With the help of KlikAanKlikUit from the Trust Smart Besides the set, there are numerous other savings
Home division, cost savings are achieved by saving options such as devices with built-in switch-off times,
energy and limiting standby consumption in the motion and contact sensors that only switch lamps
home. This refers to the electricity that appliances and devices on or off when movement is detected
such as TVs, radios and gaming consoles need when and, finally, the Smart Bridge. This gateway device is
they are on standby or not in use. designed to control and automate everything from
the KlikAanKlikUit-app.
In collaboration with heating partner Enpuls,
KlikAanKlikUit has conducted research into the
standby consumption of the average household
and concluded that an average household can save
around €164 a year (365kWh @ €0.45 per kWh)
by reducing standby consumption. This would also
reduce GHG emissions by 176kg CO2eq (based on
2022 Dutch average) per household.
Read the survey (Dutch only)
For example, using the plug set from our assortment,

three appliances can be switched off manually at
once. With the press of a button on the included
remote control before bedtime, any standby
consumption stops immediately, therefore saving
both energy and money.
Environment 26
Circularity
Eco-design Durability
With up to four-fifths of a product's lifetime emissions Recycling is a good way to reduce overall impact, but
determined at the design stage, we ensure that our it is even better to extend the useful life of electronic
commitment to sustainability starts from day one. By products. By increasing the durability of our products
engaging with suppliers and recycling companies, to an average of more than 5 years, we are helping
we gain valuable insights that inform creative to reduce our overall environmental impact, as not
improvements and help us design products that are replacing products saves resources. To show our
more recyclable. We have established eco-design commitment to this we have increased our warranty
guidelines based on industry best practices, aligned to 5 years for most of our Trust brand home and office
with the EU's Eco-design for Sustainable Products products.
Regulation (ESPR), to encourage more sustainable One opportunity to reach the target durability is
production methods. during the design phase, and another is to strictly
monitor the quality of the production. For this we
These eco-design guidelines result in more durable have a specialised quality team who focus on the
products that last longer and are easier to repair. following tasks:
For example, we use detachable cables on headsets • Testing all products at the factory before they are
and make spare parts available for chairs and laptop shipped.
chargers. Additionally, we make products easier • Undertaking reliability analyses of production
to recycle by using TPE plastic instead of PVC for facilities and new products.
cables, and are also working towards making batteries • Monitoring online channels for user product
easier to replace or remove. ratings and reviews.
• Doing incoming RMA analysis with the goal of
One example of our eco-design in action is the Fayzo reducing overall return rates, as lower return rates
wireless headset, made with 85% recycled plastics. can make a large difference in impact.
Featuring a rechargeable battery, a USB-C-cable and
and a removable microphone. The design reduces Results in the past year:
the likelihood of damage and helps minimize e-waste. • Reduced overall RMA loss by 15% and no recalls
It is not only sustainable and durable, but also • We maintain a high consumer rating and review
provides more efficient and productive use for end score for Trust products with an average of 4.32
users. (Amazon June 2024)
Environment 27
Repairability & spare parts

Repairability Recyclability
Extracting
We are making spare parts available for our higher We have spoken to both recyclers of consumer
raw materials
priced items, such as gaming furniture and laptop electronics with batteries and recyclers of products
chargers. Some of the spare parts are sent directly to without batteries in order to evaluate where best to
the end consumers who can call our service centre, improve our recyclability. To optimise the recycling
and other parts are used to repair defective or broken possibilities of our product range, it should be easy
products. to remove the battery at end-of-life. This will be Parts supply
soon required by EU regulations, such as Right To
Part of our eco-design guidelines is to think about Repair and the Eco-design for Sustainable Products
self-repair, in order to lengthen the lifespan of the Regulation (ESPR) and we have already included it in
product. An example of this is to use detachable our eco-design guidelines.
instead of fixed cables on headsets, so that defect
cables can easily be replaced. Recyclability is also impacted by the materials used Manufacturing
in products. For example, PVC is very difficult to
We are closely monitoring new EU initiatives, such as recycle, as part of a waste stream with mixed plastics.
Right To Repair and the Eco-design for Sustainable As a result, we take these effects into account in the
Products Regulation (ESPR) to ensure that we stay development of new products. Recycle
ahead of the curve in this respect.

Distribution
Refurbish
Use
Repair
Waste
disposal
Environment 28
Certification
We believe that it is important to make strong claims
based on evidence, which is why we make sure that
our products are not only designed with sustainability
in mind, but also certified as such.
We are in the process of making sure that many of

our products are certified according to the Global
Recycled Standard (GRS®) or Recycled Content
Standard (RCS®). This ensures that products are
made from post-consumer recycled (PCR) plastic
material, and that the upstream value chain has valid
scope and transaction certificates, following the
chain-of-custody methodology. In the case of GRS®,
it is also required to meet social, environmental, and
chemical requirements.
For example, we use recycled polyester (RPET) as

a sustainable alternative to virgin polyester, and so
our GRS® certification ensures that products like
our Avana and Bologna laptop bags are made with
a significant amount of PCR material. The Fyda
and Mydo mice are examples of GRS®-certified
electronic products, where the shell of the product is
made with recycled ABS plastic.
Finally, our Forest Stewardship Council (FSC®)

certification covers materials coming from sustainably
managed forests. There are various labels, depending
on the composition and origin of the materials. This
certification applies to products made from wood
and rubber, such as our gaming desks, as well as
packaging made from carton and paper, used for
products such as our Trezo Keyboard and Mouse Set.
Environment 29
Achievements
Average weight of package plastic Average weight of package foam
Sustainability is a central part of our operations and FY22-23 - FY23-24 FY22-23 - FY23-24
we have made significant progress in reducing our 11 gr
environmental impact across our product range and 10 gr
packaging. 9 gr 3 gr
8 gr 2,5 gr
7 gr 2 gr
6 gr 1,5 gr
5 gr 1,0 gr
4 gr 0,5 gr
3 gr 0 gr
Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24 Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24
-35% -30%
Average weight of plastic dropped from 6,6 to 4,3 gr. Average weight of foam dropped from 2,7 to 1,9 gr.
= 35% reduction = 30% reduction
Achievements - We are getting there

290 parent SKU’s normal/ soon to come Carton-to-plastic ratio in total package waste Percentage recycled plastic of total plastic
Volume optimized package 100 % 18 %
7,0 % 5,2 % Carton
95% 5% 90 % 10,1 % 16 %
15,5 % Plastic
80 % 14 %
Package fully easy to recycle 70 % 12 %
93% 7% 60 % 10 %
50 % 8%
Plastick free packaging (>95% B/O weight) 40 % 6%
50% 50% 30 % 4%
20 % 2%
FSC® certified package 10 % 0%
56% 44% 0% Q1-23 Q2-23 Q3-23 Q4-23 Q1-24 Q2-24 Q3-24 Q4-24
2020-21 2021-22 2022-23 2023-24
Product made from sustainable materials

27% 73% -26% +77%
The percentage of plastic was reduced 26% The percentage of recycled plastic in packaging grew
FY22-23 (7,0%) vs FY23-24 (5,2%) from 4.0 to 17.4%: An increase of 77%!
0 20 40 60 80 100
Environment 30
Social
Social - fair for the people

Culture & engagement
The culture at Trust is something we have spent a We also started department tours through the
lot of time on in the past four years. A positive and company where employees tour the building, meet
healthy culture is key to creating an organisation members of other teams, and explain what their role
that upholds our company values: Entrepreneurial, involves in order to create more connection between
empowering and Trustworthy. employees.
Our values reflect our culture. Even though we are When colleagues leave Trust, we always have an
not a family (company), we do behave like one. end of employment interview to learn where we can
We are a company that loves to work hard and play improve.
hard too.
We are passionate about our company and what we

do, want to spend time having fun together, and are
supportive, friendly and open. Our everyday culture
at the office is one of communication.
We use multiple means of digital communication

but we also treasure our time spent together in
person. We try to get employees to meet up as
much as we can, drawing on multiple formal and
informal touch points, including weekly Monday and
Thursday lunches, monthly ‘cheers & beats at the
bar’, an annual barbecue, Easter brunch, Christmas
party, a 'fun carousel' (digital and hybrid), plastic
collection events around the Trust HQ, and regular
all-employee meetings.
Social 32
Social - fair for the people

Equality, diversity & inclusion
At Trust, an inclusive workplace is a given and we Through these initiatives, Trust creates a dynamic and We see this reflected in our employee engagement
are committed to maintaining a workplace where inclusive environment where every employee feels survey, where Trust scores 8,3 on inclusion where the
equality and diversity are celebrated. Our programs valued and empowered to succeed. market average is 8,0.
and policies are designed to promote a culture of
respect, fairness, and opportunity for all employees.
Programs
• Code of Conduct Training: Regular training

sessions to educate employees on proper
behavior in the work place.
• Mentorship Programs: We are currently piloting
a program to pair diverse employees with mentors
to support their career development and growth.
Policies
• Equal Opportunity Employment: Ensuring

fair hiring practices and career advancement
opportunities for all, regardless of race, gender,
age, or background.
• Anti-Discrimination Policy: Zero tolerance for
discrimination or harassment in the workplace.
• Flexible Work Arrangements: Offering flexible
working options to accommodate diverse needs
and lifestyles.
Social 33
Balancing gender in the

electronics industry
The consumer electronics industry in general is We're proud to say that in 2023-2024 we were
characterised by a low share of female employees - able to reach our minimum target of 40% female
so was Trust. employees. It is hugely important for us to create
an environment that empowers women and gives
To further improve this, Trust works systematically to them all of the necessary support to succeed in the
increase the share of female employees at all levels. workplace.
We are aiming to employ 40-60% women and
offer equal salary levels and career opportunities
regardless of gender.
Total Workforce Trust Management The Board
34% 22% 22%
66% 2022/2023 78% 2022/2023 78% 2022/2023
41% 33% 14%
59% 2023/2024 67% 2023/2024 86% 2023/2024
Men Women
Social 34
Hybrid working
At Trust we try to provide a good balance between for an average of 50% working from home and When working from home, employees' home-based Each employee is responsible for compliance with
working from home and working in the office. We 50% working in the office, although this varies per workplaces must comply with the requirements for these requirements. Trust offers the possibility to file
understand that certain tasks are better done at position. In practice, each full-time employee works a suitable workplace as prescribed by the Working a request for a one-off grant of 350 EUR net for an
home and other tasks are more efficient if they an average of 3 days in the office per week; allowing Conditions Act. This means that they should be ergonomic and safe workplace at home.
are done in the office, and so there is no standard them to work in an office-based environment and quiet, with a good desk, desk chair (no gaming chair),
rule for working from home. In general, we strive communicate with colleagues face-to-face. lighting, monitor, keyboard and mouse, and so on.
Social 35
Supply chain Certifications

Code of conduct Policies BSCI™
As part of supplier onboarding and training, we After discussions with a number of stakeholders, Trust proudly holds the Business Social Compliance Out of our 89 suppliers, 68% are currently BSCI™ -
share a Supplier Code of Conduct with all of our we have created an inventory of the potential Initiative (BSCI™ ) certification, highlighting our certified, covering >95% of our shipping volume.
suppliers, which explains all environmental, labour, risks related to the use of conflict minerals in Trust commitment to ethical business practices and
and governance-related requirements with which products. Our products mostly contain tin used social responsibility throughout our supply chain.
suppliers must comply. This is embedded as a in solders and a trace amount of gold. We have This certification ensures that we follow the highest
contractual condition of doing business, and we already phased out the use of tantalum capacitors, standards in labour rights, workplace safety, and
ensure that it is upheld by developing our suppliers however, phasing out tin and gold presents a major ethical business conduct.
with training and support initiatives as well as auditing challenge as our supply includes at least five levels of
them for compliance. We audit all our suppliers sub-suppliers. As a first step, we require our suppliers Key aspects of our BSCI™ certification
at least once in 2 years. Non-compliance with this to sign our Conflict Minerals Policy in order to verify
code of conduct may result in the termination of our their supply chain, something which most of our • Fair labour practices: We uphold fair wages,
business relationship. suppliers have already committed to. reasonable working hours, and non-discriminatory
employment practices throughout the entire
Audits supply chain.
• Safe working conditions: Our commitment
In FY 2023-2024, we conducted 62 audits: includes maintaining safe and healthy workplaces
• 83 of our ongoing suppliers met the audit for all employees in the supply chain.
requirements and 6 suppliers had to improve • Ethical Business Conduct: Our certification
• 23 potential suppliers did not pass our audit and ensures compliance with anti-corruption policies
we will therefore not work with them and promotes transparency.
2020-2021 2021-2022 2022-2023 2023-2024
Number of active suppliers 86 85 <90 <90
Suppliers audited per year* 48 61 70+ 60+
Longest time between audits 4 years 3 years 3 years 2 years
Suppliers with recent audit 85% 95% >95% >95%
* Potential suppliers
Social 36
Governance
Corporate governance
Governance Structure
Trust has a two-tier governance model, consisting

of a Supervisory Board and an Executive Board.
The Executive Board consists of the CEO and CFO
(statutory directors) and is complemented by the
Head of Product & Marketing. Together, they form
the Trust Management Team.
In FY 2023-2024, the Trust Management Team (MT)

consisted of:
• Jeroen Hoogland,
CEO
• Alwin Bosscher,
CFO
• Dorothee de Backer,
Head of Product & Marketing
Governance 38
Ethics
Whistleblower Procedure Personnel
information handbook
We are doing our best to maintain an open and
honest environment. Our new and updated
whistleblower procedure provides a secure and
confidential way for employees to report any Sustainable Employee
unethical behaviour or violations of company procurement policy code of conduct
policies. Reports can be made anonymously, and
we ensure thorough investigations while protecting
whistleblowers.
Ecodesign Code of
guidelines undesired behaviour
IT Security Training
Protecting our data and systems is a top priority. All

employees participate in regular IT security training
to stay informed about the latest security practices
and threats. This training covers topics such as Supplier Responsible Whistle blower
recognising phishing attempts, secure password
Governance
audits policy
Personnel
practices, information
and safe handling of sensitive information,
handbook
ensuring our workplace remains secure and resilient

against cyber threats.
Governance
Sustainable Employee
rement policy code of conduct
Supplier code Competition law

Code of of conduct policy Employees
undesired behaviour
Suppliers
Responsible Whistle blower
Governance policy
Governance Privacy policy Recruitment

Competition law
policy Employees policy
Suppliers Fraud policy
Governance 39
Privacy policy Recruitment

policy
Risk Management
At Trust, we prioritise a proactive approach to By adhering to these standards, we guarantee that Our commitment to preventing greenwashing
identifying, assessing, and mitigating risks across our products are not only of high quality but also includes:
our operations. Our risk management framework is contribute to a safer and more sustainable world. • Third-Party Certifications: We obtain credible
integrated into our business strategy, which help us to certifications for our products and processes from
spot potential threats early while seeing opportunities Supply chain management independent organisations, providing assurance
that contribute to our growth and sustainability goals. of our claims.
At Trust, our commitment to sustainability extends • Clear Communication: We are committed to
Product compliance across our entire supply chain. We have implemented providing clear and honest information about
thorough quality assurance policies and procedures our sustainability practices, avoiding vague or
Ensuring that our products meet the highest to ensure that every component of our products is misleading language.
standards of safety, quality, and environmental sourced, manufactured, and delivered in a manner • Continuous Monitoring: We regularly review
responsibility is fundamental to our operations. Trust that upholds our values.. our marketing and communication strategies to
is fully compliant with all relevant regulations, includ- ensure that they align with our actual sustainability
ing CE (Conformité Européenne), ROHS (Restric- Our supply chain management strategy focuses on: performance.
tion of Hazardous Substances), REACH (Registra- • Supplier Audits: We regularly conduct audits to
tion, Evaluation, Authorization, and Restriction of ensure that our suppliers adhere to our strict envi-
Chemicals), POP (Persistent Organic Pollutants), and ronmental, social, and governance (ESG) criteria.
PAH (Polycyclic Aromatic Hydrocarbons). • Traceability: We strive for full transparency in our
supply chain, ensuring ethical and sustainable
• CE Compliance: Our products are marked practices.
with the CE label, certifying that they meet the • Continuous Improvement: We work closely
necessary safety and environmental requirements with our suppliers to identify opportunities for
for sale within the European Economic Area. improvement, promoting innovation that aligns
• ROHS Compliance: We adhere strictly to the with our sustainability goals.
ROHS directive, which limits the use of specific
hazardous materials in our electronics. This Greenwashing
ensures that our products are safe for both
consumers and the environment. At Trust, transparency is highly valued, and we are
• REACH Compliance: Trust fully supports the aware of the risks associated with greenwashing—
REACH regulation, managing the risks associated misleading claims that exaggerate environmental
with chemicals in our products. By doing so, we benefits. To prevent this, we have implemented strict
protect human health and the environment from internal controls to ensure that all our sustainability
potential harm. claims are accurate, verifiable, and supported by
reliable data.
Governance 40
Circular economy as a de-risking strategy

We detailed the potential risks throughout our value The circular economy as a de-risking
chain and then identified major threats throughout strategy Raw materials Manufacturers
Components
Manufacturers
Partners
Logistics Use phase End-of-life
our products' life cycles and value chain. Most of our
risks are indirect as we outsource our production line. The circular economy focuses on less dependence
GHG GHG GHG GHG GHG GHG
One of the largest social and environmental risks in on depleting virgin resources and on continuing to Emissions Emissions Emissions Emissions Emissions Emissions
the technology industry stems from how and where decrease environmental and GHG footprints. These
the raw materials are being sourced. The potential areas of interest are based around changing customer Water Water
Waste Waste Electronic
Consumption & Consumption & Batteries
risks include child labour, abuses of human rights, and preference and increasing governmental policies Management Management Waste
Contaminants Contaminants
the handling of hazardous chemicals. and regulations. For example, involving circular
economy design in the plastics and packaging we Waste Waste Employees Employees Linear Water
Economic
A few years ago, we implemented several key use provides an opportunity at the same time as Management Management Well-being Well-being
Model
Contaminants
measures to mitigate risks, including the creation of reducing risk, as customers increasingly reward
a Supplier Code of Conduct and a Whistleblower brands offering solutions to reduce plastic pollution. Linear Linear
Human Rights Employees Employees
Economic Data Security Economic
Policy. We have also been conducting life cycle Circular business models also help us to stay ahead of Conditions Well-being Talents
Model Model
analyses to better understand our GHG emissions evolving regulations, such as single-use plastic bans,
and examine the end-of-life impact of our products trade restrictions, Extended Producer Responsibility Bribery & Human Rights Gender & Data Security
Corruption Conditions Ethnic Equality
to assess our overall environmental footprint. (EPR), Corporate Sustainable Reporting Directive
Additionally, we established policies in critical areas (CSRD), the EU Deforestation Regulation (EUDR),
Linear
identified through our risk assessment, such as the Ecodesign for Sustainable Products Regulation, Economic
Gender &
Air Quality Data
Ethnic Equality
our eco-design guidelines and conflict minerals and mandatory recycled content targets. By staying Model
policy. Since then, we have continued to ensure that proactive, we can more easily adapt to new policies
Bribery &
these policies are well-understood and consistently as they arise. For example, we were well-prepared Corruption Business Ethics
followed across our company and throughout our for the EU Single-Use Plastics Directive and the
supply chain. In 2024 and beyond, our focus remains UK Plastic Packaging Tax introduced in 2022. Linear
on maintaining these standards and driving further This forward-thinking approach enables us to not Economic Data Security
Model
improvements. only comply with but also lead in implementing
sustainable practices. Linear
Economic
Model
Risk Analysis
Environment
Social
Governance
Governance 41
International standards
Trust is committed to operating in accordance with • Our materiality assessment is based on the
the highest international standards, ensuring that our rigorous standards set by the Sustainability
products and practices meet global benchmarks for Accounting Standards Board (SASB) and the
quality, safety, and sustainability. Global Reporting Initiative (GRI), ensuring that we
focus on the most significant sustainability issues
Key international standards we adhere to include: relevant to our stakeholders.
• Our supplier code of conduct is modeled on the
• Trust is a signatory to the SBTi, which verifies Responsible Business Alliance (RBA) standards,
that our emission reduction strategy aligns with ensuring that our supply chain adheres to ethical,
the 1.5°C trajectory required by climate science • The calculation and reporting of our GHG social, and environmental best practices.
to limit global warming. This commitment emissions are conducted in line with the standards
underscores our dedication to mitigating climate set by the World Business Council for Sustainable
change. Development (WBCSD) and the World
Resources Institute (WRI), ensuring transparency
and accuracy in our environmental impact
assessments.
• Trust is proudly EcoVadis certified, with our
sustainability practices evaluated against
international standards such as the Ten Principles
of the UN Global Compact, the conventions
of the International Labour Organisation (ILO),
Global Reporting Initiative (GRI) standards, ISO
• We adhere strictly to the European Data 26000, the CERES roadmap, and the UN Guiding
Protection Regulation, ensuring that all aspects of Principles on Business and Human Rights.
data privacy are respected and maintained across
our operations.
• Our ESG strategy is rooted in the Sustainable
Development Goals defined by the United
Nations, reflecting our commitment to
contributing positively to global sustainability.
Governance 42
CSRD
Implementation of the Corporate
Sustainability Reporting Directive (CSRD)
We are currently in the implementation phase of the

Corporate Sustainability Reporting Directive (CSRD).
This initiative represents a significant step forward
in improving our sustainability reporting practices.
The CSRD requires us to provide more detailed
and standardised disclosures on a broad range of
sustainability issues, ensuring greater transparency
for our stakeholders.
As part of our implementation process, we

are aligning our reporting mechanisms with
the directive’s requirements, which include
detailed disclosures on ESG factors. We are
also strengthening our data collection and
analysis processes to ensure the accuracy and
comprehensiveness of our reports.
Governance 43
Future
Plans for 2024/2025

We are proud to have made significant progress in our ESG strategy this year, but becoming sustainable is a
long and continuous process. As such, we have ambitious plans for the coming year to further improve across a
variety of aspects:
Environmental Social Governmental
• Roll-out GRS® and RCS® certification for more • Even though >95% of our shipping volume • Implement measures to maintain our EcoVadis
products using recycled materials. is covered by manufacturers with BSCI™ Gold status in 2025.
• Reduce the carbon footprint of our assortment certification, we would like to increase this even • Optimize our distribution network with a regional
e.g. by improving the type and source of materials, further. DC setup. This allows for quicker deliveries to
reducing energy use, optimising transport and • Expand employee training with various social and customers in several countries, and a significant
making products more circular. governmental topics such as our Whistleblower reduction in the carbon footprint of transport.
• Expand the number of products with an LCA Policy, Code of Conduct, and other company • Prepare for and implement upcoming regulations
and start sharing some of these via EPDs policies. and directives, including the EU Deforestation
(Environmental Product Declarations). • Implement career management measures to offer Regulation (EUDR), Packaging and Package
• Increase the use of recycled plastic (where still employees more opportunities to plan and guide Waste Directive (PPWD), Eco-design for
needed) and FSC®-certified carton in packaging. their career at Trust. Sustainable Products regulation (ESPR) and more.
• Research new sustainability improvements for • Lay the foundation for the upcoming Digital
products e.g. new materials, improved electronic Product Passport (DPP), which will offer
designs, energy efficiency, and eco-design consumers, sellers and governments detailed
principles. information about the features, materials, origin,
impact, repairability and recyclability of products.
Governance
Future 45
About this report

Our ambition is to start and further intensify the
dialogue with retailers, consumers, manufacturing
partners, employees, and other stakeholders on
how Trust can play its part. This report aims to help
this dialogue by clearly describing our ambitions,
actions, progress, and challenges.
Any questions or suggestions that might arise from

reading this report can be shared with:
sustainability@trust.com
Editorial board:
Arjan Steenbergen and Davida Lindberg
www.trust.com/sustainability
Laan van Barcelona 600
3317 DD Dordrecht
+31 78 65 43 200
Get social with us:

www.linkedin.com/company/trustofficial
Future 46
Appendix
GHG Protocol by
Hedgehog
GHG Protocol by Hedgehog
Scope 3, cat.8 ‘Upstream leased assets’ 199 <1%
Executive summary Scope 3, cat. 9 ‘Downstream transport and distribution’ 851 1%
Scope 3, cat. 11 ‘Use of sold products’’ 13.406 20%

This document reports on the quantification of the carbon footprint of Trust. The scope of this carbon footprint assessment
covers the emissions from Trust’s operational activities. After a careful consideration of the organisational and operational Scope 3, cat. 12 ‘End-of-life treatment of sold products’ 7.221 11%
boundaries, the following components have been included in this study:
Total 68.608 100%
Table E1. GHG scopes and impact categories
Total tonnes CO₂-eq./€ million revenue 572
GHG scopes Impact categories
Scope 1 - Direct emissions Vehicle fleet and fugitive emissions
Scope 2 - Indirect emissions Heating and hosted servers
Scope 3 - Indirect emissions Product-related emissions (raw materials, manufacturing, use, distribution, and
Trust’s journey to a sustainable future end-of-life treatment of sold products), capital goods, fuel & energy related
activities, waste, business travel, employee commuting, and upstream leased assets
2023/2024 GHG report The input data in these categories are linked to environmental data from various databases. Emissions are expressed in
CO₂-equivalents, a unit used to measure the degree to which greenhouse gases contribute to climate change. The effect of
one kg of methane, for example, is equivalent to that of 28 kg of CO₂ (IPCC AR5) [1].
The total carbon footprint of Trust in the financial year 2023-2024 is 68.608 tonnes CO2-eq. The vast majority of the total
impact, namely 99%, originates from scope 3. Scopes 1 contributes 1% and 2 contributes <1% to the total GHG emissions of
Trust in the calculation year.
There have been two key methodological changes in the calculation of GHG emissions compared to the 2022-2023 report.
Firstly, a portion of the emissions is now calculated using the Climax reporting tool, whereas in previous reporting years, the
PlanA reporting tool was used. Secondly, the product-related emissions are now informed by a larger number of
product-specific impacts, with 77 LCAs considered this year compared to 10 LCAs previously.
Table E2. Overview of the total GHG emissions per scope and category.
GHG scopes Total CO2-impact (ton CO2-eq.) Contribution (%)
Scope 1 - Direct emissions 397 1%

Figure 1. Overview of the distribution of the total carbon footprint (amount CO2-eq.) per scope.
Scope 2 - Indirect emissions 31 <1%
Scope 3 - Indirect emissions (total) 68.180 99%
Company Reporting Company Scope 3, cat. 1 ‘Purchased goods and services’ 44.471 65%
Trust International B.V. Hedgehog Company B.V.

Scope 3, cat. 2 ‘Capital goods’ 199 <1%
Laan van Barcelona 600 Donauweg 10-22
3317 DD Dordrecht 1043 AJ Amsterdam Scope 3, cat. 3 ‘Fuel and energy related activities’’ 147 <1%
The Netherlands The Netherlands
Scope 3, cat. 4 ‘Upstream transport and distribution’’ 1.516 2%
Scope 3, cat. 5 ‘Waste generated in operations’ - 0%
Scope 3, cat. 6 ‘Business travel’ 73 <1%
Scope 3, cat. 7 ‘Employee commuting’ 97 <1%
GHG Protocol by Hedgehog 48

Table of contents 2 The company: Trust

1 Introduction 2.1 Company description
Executive summary 2
1 Introduction 5
Trust was founded in 1983 and has grown into a leading value-for-money brand for digital lifestyle accessories. A global
1.1 Background research 5
Growth does not come without environmental impact. That is why Trust’s mission is to provide more sustainable products company with local sales to help meet customer needs and expectations while providing outstanding service support. Trust’s
1.2 Goal and scope definition 5
and packaging. When it comes to digital products, Trust stands for a new norm: Fair for people. Fair for the planet. At fair products are available from local brick-and-mortar shops to larger electronics stores, and from hypermarkets to online retail.
2 The company: Trust 6
prices. The product assortment is found serving its customers in over fifty countries.
2.1 Company description 6
2.2 Organisational boundaries 6
In 2020-2021, Trust started focussing on obtaining insights into where they stand and where they can improve when it Trust’s broad assortment contains over 800 accessories for PC & laptop, mobile, gaming, and business in the following
2.3 Operational boundaries: Greenhouse Gas Protocol Scopes 6
comes to sustainability. This is their third GHG report, marking their commitment to a sustainable future. categories:
2.4 GHG-scopes 8
2.4.1 Scope 1 & 2 8 ● Home & Office – Offering everything our customers need for improved home and office convenience, from wireless
● Trust began investigating, increasing and improving their life cycle assessment (LCA) efforts. This to identify the
2.4.2 Scope 3, cat. 1 ‘Purchased goods and services’ 9 mice and keyboards to webcams.
elements on which they can improve to reduce the carbon footprint of their products’ sourcing, production,
2.4.3 Scope 3, cat. 2 ‘Capital goods’ 9
product-in-use, and end-of-life.
2.4.4 Scope 3, cat. 3 ‘Fuel & energy related activities’ 9 ● Gaming – serving all competitive casual gamers, with products including headsets, mice, keyboards, and furniture.
● Since the previous GHG report, Trust has internalised the LCA process, and increased LCAs to cover a broader range
2.4.5 Scope 3, cat. 4 ‘Upstream transport and distribution’ 9
of their product portfolio.
2.4.6 Scope 3, cat. 5 ‘Waste generated in operations’ 9 ● Mobile – Helping customers stay connected with a complete on-the-go range, including laptop bags and
● Trust is continuously monitoring their scope 1, 2 and 3 emissions, allowing them to understand the overall impact
2.4.7 Scope 3, cat. 6 ‘Business travel’ 9 fast-charging power banks.
and to actively steer on reducing their emissions.
2.4.8 Scope 3, cat. 7 ‘Employee commuting’ 9
2.4.9 Scope 3, cat. 8 ‘Upstream leased assets’ 9
1.1 Background research ● Smart home solutions – Providing smart home solutions with the Trust Smarthome division (or KlikAan/KlikUit
2.4.10 Scope 3, cat. 9 ‘Downstream transport and distribution’ 9 division), which enables consumers to control their homes remotely – from controlling temperature and smart
2.4.11 Scope 3, cat. 11 ‘Use of sold products’ 9
This greenhouse gas (GHG) report is carried out by Hedgehog Company B.V. (HHC). The commissioner of this report is Trust
Wi-Fi lighting to opening curtains – with a single app.
2.4.12 Scope 3, cat. 12 ‘End-of-life treatment of sold products’ 9
International B.V (hereafter: Trust). Trust is a Dutch electronics company that produces digital lifestyle accessories. Their
products range from PCs and laptops to gaming and smart home equipment.
2.4.13, additional category ‘Working from home’ 10 2.2 Organisational boundaries
3 Data and methodology 10
This report contains an analysis of the greenhouse gas emissions in scopes 1 and 2, and scope 3. The relevant emission Defining the organisational boundaries is a key step in assessing an organisational footprint. All inputs and outputs compiled
3.1 Data collection 10
sources have been determined on the basis of the GHG protocol. This report concerns the emissions over the financial year at the organisation have an impact on the environment. This step determines which operations are included in the company’s
3.2 Databases and methodology 10
2023-2024 (Jul 01, 2023 - Jun 30, 2024) and describes the scope of emission sources, the analysis of the relevant sources, organisational boundary and how emissions from each operation are consolidated by the reporting company. The additional
4 Results 11
and the final results of the calculation. The carbon footprint in scopes 1 and 2, as well as the non-product related emissions included scopes are provided by Climax, a platform used by Trust to convert financial data into carbon emission data. Climax
4.1 Overview 11
in scope 3 have been calculated by Trust and reported on in the Trust International annual emissions report 2023-2024. The focuses on activity-based reporting rather than spend-based. However, when data is unclear or unavailable, they resort to
4.2 Scope 1 - Direct emissions 12
product-related emissions in scope 3 have been calculated on the basis of product LCAs performed by Trust internally. spend-based or alternative reporting methods.
4.3 Scope 2 - Indirect emissions 12
4.4 Scope 3 - indirect emissions 13
1.2 Goal and scope definition For Trust, the control approach is used to consolidate their greenhouse gas emissions. Using the control consolidation
4.4.1 Scope 3, cat. 1 ‘Purchased goods and services’ 13 methodology, Trust’s GHG inventory reflects the emissions from sources that they have the ability to influence, based on their
4.4.2 Scope 3, cat. 2 ‘Capital goods’ 14 This analysis aims to determine Trust’s carbon footprint transparently, based on reliable, quantitative environmental data. To
position in the supply chain. Hence, all those emission sources are selected where Trust has operational control, meaning
4.4.3 Scope 3, cat. 3 ‘Fuel & energy related activities’ 14 do so, this study calculates direct and indirect upstream emissions.
where there is authority to introduce and implement operating policies.
4.4.4 Scope 3, cat. 4 ‘Upstream transport and distribution’ 14
This analysis is the first step towards reducing operational emissions to net-zero. The report follows the GHG Protocol [2] to
4.4.5 Scope 3, cat. 5 ‘Waste generated in operations’ 16 The geographical coverage of this study comprises China (Shenzhen, Huzhou and Guangzhou) and Dordrecht, the
improve readability, structure and comprehensibility for readers. The results of this research enable Trust to gain insight into
4.4.6 Scope 3, cat. 6 ‘Business travel’ 16 Netherlands. Most products are manufactured in China and transported by ship to the port of Rotterdam. From there, the
the size and composition of their carbon footprint. Environmental data of the financial year 2021-2022 serves as a baseline
4.4.7 Scope 3, cat. 7 ‘Employee commuting’ 16 devices are either transported by truck, or by barge to the Dutch distribution centre of Trust in ‘s Heerenberg. From there,
measurement for the annual analysis and monitoring of the organisational carbon footprint. Table 1 describes the GHG
4.4.8 Scope 3, cat. 8 ‘Upstream leased assets’ 16 products are transported to the retailers and end-users.
protocol scopes included in this report and the emission sources that each scope encompasses.
4.4.9 Scope 3, cat. 9 ‘Downstream transportation and distribution’ 16
4.4.10 Scope 3, cat. 11 ‘Use of sold products’ 18 Table 1. GHG scopes and emission sources. 2.3 Operational boundaries: Greenhouse Gas Protocol Scopes
4.4.11 Scope 3, cat. 12 ‘End-of-life treatment of sold products’ 19 After defining the organisational boundaries, the operational boundaries can be determined. The operational boundaries
5 Reduction strategy 22
GHG scopes Emission sources
define the scope of direct and indirect emissions from activities that fall within the organisational boundaries. The
5.1 Summary of the results 22 operational boundaries determine the relevant scopes (1, 2 and 3) and categories (see Figure 2 for a schematic
Scope 1 - Direct emissions Vehicle fleet and fugitive emissions
5.2 Trust’s SDGs 22 representation).
6 References 23 Scope 2 - Indirect emissions Heating and hosted servers
Table 2 summarises the scopes included in this study, as determined by the GHG protocol. The scopes that have not been
Scope 3 - Indirect emissions Product-related emissions (raw materials, manufacturing, use, distribution, and considered in this study are currently not considered relevant given the organisational structure and data availability of
end-of-life treatment of sold products), capital goods, fuel & energy related Trust.
activities, waste, business travel, employee commuting, and upstream leased assets

The worst-case scenario approach is used when the input data for a specific scope or category are incomplete. However, it is
Scope 3, cat. 15 - Investments This emission source is considered - 2.4.2 Scope 3, cat. 1 ‘Purchased goods and services’
an approximation, which means that the emissions may be lower than in the calculation. The approach prevents the actual insignificant and is not included in the Scope 3 emissions are also indirect emissions, as with scope 2. However, scope 3 includes emissions caused by business
impact from being underestimated. carbon footprint. activities of organisations in the supply chain. These scope 3 emission sources are not directly owned by Trust, but Trust can
influence them.
Table 2. Overview of the operational boundaries in this study.
GHG scopes Included in the carbon footprint Data source The scope 3 category 'Purchased goods and services' contains the emissions originating from products (consumer electronics)
purchased by Trust in the financial year 2023-2024. For the product-related purchased goods and services, the data is
Scope 1 - Direct emissions Trust International Annual Emissions report
✓
2024
2.4 GHG-scopes obtained from 77 product LCAs, performed by Trust. The results of the LCAs are extrapolated to represent the total sales
volumes for the financial year 2023-2024.
The following sections describe the different scopes and emissions sources outlined in Tables 1 and 2. Figure 2 provides an
Scope 2 - Indirect emissions ✓ Trust International Annual Emissions report overview of all scopes and categories, according to the GHG protocol.
2.4.3 Scope 3, cat. 2 ‘Capital goods’
2024
The data on emissions that originate from capital goods are sourced from the Climax report composed by Trust and include
Scope 3, cat. 1 - Purchased goods and ✓ LCA result extrapolation by HHC office supplies. As reported in the GHG protocol [2], in cases of ambiguity over whether a purchased product falls under the
services category ‘Purchased goods and services’ or ‘Capital goods’, companies should follow their financial accounting procedures.
Office supplies are currently considered in the Climax report within Capital goods. Thus, in this report, purchased products
Scope 3, cat. 2 - Capital goods ✓ Trust International Annual Emissions report
for office use are reported under ‘Capital goods’.
2024
Scope 3, cat. 3 - Fuel & energy related ✓ Trust International Annual Emissions report
2.4.4 Scope 3, cat. 3 ‘Fuel & energy related activities’
activities 2024 The data on emissions that originate from energy and fuel related activities are sourced from the Climax report composed by
Trust.
Scope 3, cat. 4 - Upstream transportation & ✓ LCA result extrapolation by HHC
distribution 2.4.5 Scope 3, cat. 4 ‘Upstream transport and distribution’
After the production stage, the products are prepared for shipping to the Netherlands. The packaged products are
Scope 3, cat. 5 - Waste generated in ✓ Trust International Annual Emissions report
transported by truck to the nearest port in China. Further transport is by trans-oceanic container ships to the Port of
operations 2024
Rotterdam. After docking of the ship, the products are further transported to the Trust distribution centre in ‘s Heerenberg.
Scope 3, cat. 6 - Business travel ✓ Trust International Annual Emissions report Approximately 85% of the products are transported by truck, while 15% are transported by barge.
2024
2.4.6 Scope 3, cat. 5 ‘Waste generated in operations’
Scope 3, cat. 7 - Employee commuting ✓ Trust International Annual Emissions report
This category includes emissions from the disposal and treatment of waste generated in the reporting company’s owned or
2024
controlled operations in the reporting year. The emissions data are sourced from the Climax report composed by Trust.
Scope 3, cat. 8 - Upstream leased assets ✓ Trust International Annual Emissions report
2024
Figure 2. Overview of all categories in scopes 1, 2 and 3 according to the GHG protocol. 2.4.7 Scope 3, cat. 6 ‘Business travel’
The data on emissions that originate from business travel are sourced from the Climax report composed by Trust.
Scope 3, cat. 9 - Downstream ✓ LCA result extrapolation by HHC 2.4.1 Scope 1 & 2
transportation & distribution Scope 1 and 2 emissions are calculated based on the Trust International Annual Emissions Report provided by Trust for the 2.4.8 Scope 3, cat. 7 ‘Employee commuting’
financial year 2023-2024 (hereafter: Climax report). In previous reporting years, the Annual Emissions Report was prepared The data on emissions that originate from employee commuting are sourced from the Climax report composed by Trust.
Scope 3, cat. 10 - Processing of sold This emission source is considered -
by PlanA using an activity-based approach. However, this year, Climax has taken over the reporting on the annual emissions,
products insignificant and is not included in the
carbon footprint.
employing an activity-based methodology when possible, and spend-based methodology when data is unclear or 2.4.9 Scope 3, cat. 8 ‘Upstream leased assets’
unavailable1. As a result of this change, the accuracy of the emissions has decreased and the categories of reporting and their The data on emissions that originate from upstream leased assets are sourced from the Climax report composed by Trust.
Scope 3, cat. 11 - Use of sold products ✓ LCA result extrapolation by HHC associated impacts differ from those in the previous year. It is important to note that this does not necessarily indicate actual
changes in emissions. 2.4.10 Scope 3, cat. 9 ‘Downstream transport and distribution’
Final transport to the end-user of the products is based on default transport values according to EN 50693, which is 1,000
Scope 3, cat. 12 - End-of-life treatment of ✓ LCA result extrapolation by HHC Scope 1 concerns all direct emissions that originate at Trust’s facilities. These are the emissions from stationary and mobile
kilometres for local transport.
sold products combustion, as presented in the Climax report. Scope 2 concerns the indirect emissions caused by the purchased electricity.
The Climax report takes into account those emissions, as well as the emissions originating from their hosted servers.
Scope 3, cat. 13 - Downstream leased This emission source is considered - 2.4.11 Scope 3, cat. 11 ‘Use of sold products’
assets insignificant and is not included in the The Reference Service Life (RSL) of the products determines the total emissions of the use phase. Some products are wired,
carbon footprint. where others use alkaline or lithium batteries to provide the product with the required energy. Per product, an average use
pattern is determined based on information provided by Trust.
Scope 3, cat. 14 - Franchises This emission source is considered -
insignificant and is not included in the
carbon footprint.
1
The Climax report contains some inaccuracies, due to technical issues within the software. These issues will be corrected, however, these
corrections could not be made before the report's deadline and are therefore not reflected in the current version.

2.4.12 Scope 3, cat. 12 ‘End-of-life treatment of sold products’

4 Results
The impact assessment method, or the impact assessment method, translates the inputs into environmental impact. All
The end-of-life stage starts with waste collection. The transport distance to the waste treatment facilities is assumed to be databases that are used, use the Intergovernmental Panel on Climate Change Fifth Assessment Report (IPCC AR5) for the CO2
1,000 km, in accordance with EN 50693. Moreover, this study uses the default values for end-of-life-treatment in accordance
emission factors. This chapter presents the results of the organisational carbon footprint analysis of the financial year 2023-2024. The results
with EN 50693 (Table 6). For materials that are not included in this standard, appropriate waste treatments scenarios are
of this year serve as a baseline measurement for subsequent years.
selected.
The results are given in tonnes of CO₂-equivalents (CO₂-eq.). CO₂-equivalents are used to express the contribution of
In line with the EN50693 recovery formula without benefits, this study excludes system expansion and does not account for
greenhouse gases to global warming, in a single unit. This unit therefore expresses the contribution of the greenhouse gas,
benefits beyond the system boundary. Thus, the impacts of the energy and material recovery operations are not included in
in the effect per kilogram of CO₂. For example, the emission of one kilogram of methane is equivalent to the emission of 28
the end-of-life stage of this product system.
kg of CO₂ (IPCC AR5). In other words, one kilogram of methane contributes to global warming in the same way as 28
kilograms of CO₂. The effect per kilogram of greenhouse gas can vary greatly. For example, the effect of one kilogram of
2.4.13, additional category ‘Working from home’
refrigerant with the number R407c is equivalent to the effect of 1.624 kg of CO₂.
In the previous calculation year, Trust also calculated the emissions resulting from remote working, in addition to the scope 3
categories listed above. However, due to change from PlanA to Climax, these emissions are no longer included in this year's
4.1 Overview
GHG calculations.
Table 3 provides an overview of the results. The table shows the total CO2 impact per scope and category in tonnes of CO2
3 Data and methodology

equivalents. The table also shows the share of the total impact. Figure 3 visualises the data from Table 3.
Table 3. Scopes and impact categories

This section describes the data collection, the databases used and the impact assessment method.
GHG scopes Total CO2-impact (ton CO2-eq.) Contribution (%)
3.1 Data collection Scope 1 - Direct emissions 397 1%

The internal data collection for Trust was carried out by Arjan Steenbergen (ESG manager). Hedgehog Company supported
Scope 2 - Indirect emissions 31 <1%
the data collection. Trust provided the Climax report2 and the product specific data, which was used to extrapolate to all of
the products sold by Trust. Scope 3 - Indirect emissions (total) 99%
68.180
A life cycle assessment (LCA) method is used to measure the environmental performance of Trust’s products. The system Scope 3, cat. 1 ‘Purchased goods and services’ 65%
44.471
studied is selected through a life cycle perspective and split into several activities. The life cycle perspective takes into
account the mining of raw materials, processing of materials into sub-components and the assembly and production of the Scope 3, cat. 2 ‘Capital goods’ 199 <1%
final product, as well as the transportation between these locations and to the consumer. In addition, it includes energy
consumption during use phase, and waste processing at the end-of-life. Scope 3, cat. 3 ‘Fuel and energy related activities’’ 147 <1%
Scope 3, cat. 4 ‘Upstream transport and distribution’’ 1.516 2%

3.2 Databases and methodology
All emission data from scopes 1 and 2, as well as categories 2, 3, 5, 6, 7, and 8 in scope 3, have been calculated by Trust and Scope 3, cat. 5 ‘Waste generated in operations’ - 0%
detailed in the Climax report.
Scope 3, cat. 6 ‘Business travel’ 73 <1%
The LCA reports that form the basis for most of the scope 3 emissions sources meet the requirements of NEN-EN ISO 14040,
Scope 3, cat. 7 ‘Employee commuting’ 97 <1%
NEN-EN ISO 14044 and NEN-EN 50693. For the LCA calculations, Mobius is used, an LCA software developed by Ecochain
Technologies. Scope 3, cat.8 ‘Upstream leased assets’ <1%
199
These LCA studies use the impact categories from the EF Impact Assessment Method. This impact assessment method is the Scope 3, cat. 9 ‘Downstream transport and distribution’ 1%
851
result of the Product Environmental Footprint (PEF) Initiative. This initiative - initiated by the EU - offers a standard for
impact assessment. A standardised method makes it easier and more meaningful to compare products. Scope 3, cat. 11 ‘Use of sold products’’ 13.406 20%
For the categories in scope 3, the Ecoinvent v3.6 database was used. The Ecoinvent database is an environmental database Scope 3, cat. 12 ‘End-of-life treatment of sold products’ 7.221 11%
based on activity data. The database contains human processes and activities, such as transport, agriculture and industry, and
Total 68.608 100%
measures, among other things, extracted raw materials and emissions to water, air and soil. The Ecoinvent database requires
input based on weight, volume, or another unit. Total tonnes CO₂-eq./€ million revenue 572
2
The Climax report contains some inaccuracies, due to technical issues within the software. These issues will be corrected, however, these
corrections could not be made before the report's deadline and are therefore not reflected in the current version.

4.4 Scope 3 - indirect emissions PC microphones 175 0%

The emissions in scope 3 amount to 99% of the total carbon footprint. Within scope 3, purchased goods and services, end of
life of sold products, and the use of sold products contribute the most to the total impact. Earphones 76 0%
4.4.1 Scope 3, cat. 1 ‘Purchased goods and services’ UPS 1.146 3%
The impact in the category ‘Purchased goods and services’ covers product related emissions and accounts for approximately
Webcams 13 0%
65% of Scope 3 CO2-eq. emissions in the calculation year.
Total 44.471 100%
In the previous reporting year, non-product related emissions and emissions originating from facility supply and cloud
servers were included. However, these were not provided by the Climax report. Thus, the only emissions in the category
‘Purchased goods and services’ are product related emissions.
The product-related emissions consist of the raw materials and energy required for the manufacturing of Trust’s products.
Table 6 presents an overview of the product categories as manufactured by Trust and their respective greenhouse gas
emissions. Figure 4 illustrates the data from Table 6. The manufacturing of furniture, power banks, and PC speakers
contributes the most to the total GHG impact in this category.
Table 6. Sources of product-related emissions in scope 3 purchased goods and services.
Product type Total emissions (CO₂-eq.) Contribution
Mice 4.248 10%
Keyboards 8.598 19%

Figure 3. Impact per scope, measured in CO2-eq.
Headsets 1.616 4%
4.2 Scope 1 - Direct emissions
The data on direct emissions are recorded by Trust in the Climax report. In the previous reporting year, fugitive emissions PC speakers 10.187 23%
were included, but these were not provided by this year’s Climax report. Table 4 displays the source of scope 1 emissions.
Smarthome 1.013 2%
Figure 4. The impact of product-related purchased goods and services per product type (scope 3, cat. 1), 2023-2024, %
Table 4. Sources of emission in scope 1
Mouse pads 376 1% contributions.
Emission sources Total CO2-impact (ton CO2-eq.) Contribution
Bags 361 1% 4.4.2 Scope 3, cat. 2 ‘Capital goods’
Stationary combustion 99 25% The data on emissions that originate from capital goods are provided in the Climax report and contribute less than 1% to the
PC headsets 429 1% total carbon footprint of Trust (Table 3).
Mobile combustion 298 75%
Total scope 1 397 100%

Other accessories 355 1% 4.4.3 Scope 3, cat. 3 ‘Fuel & energy related activities’
The data on emissions that originate from fuel and energy related activities are provided in the Climax report and contribute
Bundles 439 1%
less than 1% to the total carbon footprint of Trust (Table 3).
4.3 Scope 2 - Indirect emissions Laptop chargers 1.377 3%

4.4.4 Scope 3, cat. 4 ‘Upstream transport and distribution’
The data on indirect emissions in scope 2 are recorded by Trust in the Climax report. In the previous reporting year, Upstream transportation and distribution account for approximately 2% of CO2-eq. emissions in the calculation year. Table 7
Adapters 208 0%
heat-related activities were categorised as district heating, but in the current year, they are correctly labelled as natural gas. provides an overview of GHG emissions originating during upstream transportation per product type as manufactured by
Additionally, purchased energy was reported as electricity last year, whereas it is classified as green energy in the current USB-hubs 299 1% Trust. The information from Table 7 is illustrated in Figure 5. The upstream transport of furniture, PC speakers, and keyboards
reporting year. Table 5 displays the source of scope 2 emissions. contributes most to the total impact in this category.
Furniture 12.507 28%
Table 5. Sources of emission in scope 2 Table 7. Sources of product-related emissions in scope 3 upstream transport and distribution.
Emission sources Total CO2-impact (ton CO2-eq.) Contribution Power banks 346 1%
Purchased energy 31 100% Card readers 75 0%

Mice 98 6%
Total scope 2 31 100% Stands 628 1%
Keyboards 261 17%

Headsets 87 6% PC speakers 166 20%
PC speakers 283 19% Smarthome 8 1%
Smarthome 18 1% Mouse pads 9 1%
Mouse pads 15 1% Bags 17 2%
Bags 25 2% PC headsets 13 2%
PC headsets 23 2% Other accessories 7 1%
Other accessories 13 1% Bundles 6 1%
Bundles 11 1% Laptop chargers 7 1%
Laptop chargers 12 1% Adapters 2 0%
Adapters 3 0% Figure 5. The impact of product-related upstream transport and distribution per product type (scope 3, cat. 4), 2023-2024, % USB-hubs 2 0%
contributions.
USB-hubs 3 0% Furniture 298 35%
4.4.5 Scope 3, cat. 5 ‘Waste generated in operations’
Furniture 582 38% Power banks 8 1%
The Climax report provides data on emissions originating from waste, showing an impact of -2 tCO₂-eq for the calculation
year. However, in line with the GHG protocol, negative impacts are excluded from GHG calculations, thus, his year’s report
Power banks 13 1% Card readers 2 0%
uses an impact of 0. As a result, waste-related emissions contribute 0% to Trust's total carbon footprint (Table 3).
Card readers 3 0% Stands 17 2%
4.4.6 Scope 3, cat. 6 ‘Business travel’
Stands 27 2% The data on emissions that originate from business travel are provided in the Climax report and contribute less than 1% to PC microphones 5 1%
the total carbon footprint of Trust (Table 3).
PC microphones 9 1% Earphones 1 0%
4.4.7 Scope 3, cat. 7 ‘Employee commuting’
Earphones 2 0% The data on emissions that originate from employee commuting are provided in the Climax report and contribute less than UPS 19 2%
1% to the total carbon footprint of Trust (Table 3).
UPS 28 2% Webcams 0 0%
4.4.8 Scope 3, cat. 8 ‘Upstream leased assets’
Webcams 1 0% Total 851 100%
The data on emissions that originate from upstream leased assets are provided in the Climax report and contribute less than
Total 1.516 100% 1% to the total carbon footprint of Trust (Table 3).
4.4.9 Scope 3, cat. 9 ‘Downstream transportation and distribution’

Downstream transportation and distribution account for approximately 1% of CO₂-eq. emissions in the calculation year. Table
8 provides an overview of GHG emissions originating during downstream transportation and distribution per product type as
manufactured by Trust. The information from Table 8 is illustrated in Figure 6. The downstream transport of furniture, PC
speakers, and keyboards contributes the most to the total impact in the category.
Table 8. Sources of product-related emissions in scope 3 downstream transportation and distribution.
Mice 59 7%
Keyboards 153 18%
Headsets 52 6%

Furniture 22 0% PC speakers 1.350 19%
Power banks 265 2% Smarthome 82 1%
Card readers 6 0% Mouse pads 126 2%
Stands 347 3% Bags 111 2%
PC microphones 18 0% PC headsets 97 1%
Earphones 27 0% Other accessories 64 1%
UPS 4.903 37% Bundles 88 1%
Webcams 8 0% Laptop chargers 86 1%
Total 13.406 100% Adapters 15 0%
Figure 6. The impact of product-related downstream transportation and distribution per product type (scope 3, cat. 9), USB-hubs 14 0%
2023-2024, % contributions.
Furniture 1.708 24%
4.4.10 Scope 3, cat. 11 ‘Use of sold products’
Power banks 44 1%
The use of sold products accounts for approximately 20% of CO₂-eq. emissions in the calculation year. Table 9 provides an
overview of GHG emissions originating during use per product type as manufactured by Trust. The information from Table 9
Card readers 16 0%
is illustrated in Figure 7. The use phase of UPS, smarthome and mice contributes the most to the total impact in the category.
Stands 124 2%
Table 9. Sources of product-related emissions in scope 3 use of sold products.
Product type Total emissions (CO₂-eq.) Contribution PC microphones 42 1%
Mice 2.099 16% Earphones 13 0%
Keyboards 254 2% UPS 172 2%
Headsets 106 1% Webcams 4 0%
PC speakers 1.755 13% Total 7.221 100%
Smarthome 2.573 19% Figure 7. The impact of product-related use of sold products per product type (scope 3, cat. 11), 2023-2024, % contributions.
Mouse pads 0 0% 4.4.11 Scope 3, cat. 12 ‘End-of-life treatment of sold products’

The end-of-life treatment of sold products accounts for approximately 11% of CO₂-eq. emissions in the calculation year.
Bags 0 0% Table 10 provides an overview of GHG emissions originating during end-of-life treatment per product type as manufactured
by Trust. The information from Table 10 is illustrated in Figure 8. The end-of-life treatment of keyboards, furniture, PC
PC headsets 0 0%
speakers, and mice contributes the most to the total impact in the category.
Other accessories 91 1% Table 10. Sources of product-related emissions in scope 3 end-of-life treatment of sold products.
Bundles 29 0% Product type Total emissions (CO₂-eq.) Contribution
Laptop chargers 513 4% Mice 769 11%
Adapters 148 1% Keyboards 1.755 24%
USB-hubs 242 2% Headsets 541 7%

5 Reduction strategy 6 References

[1] IPCC, 2014: Climate Change 2014: Synthesis Report. Contribution of Working Groups I, II and III to the Fifth
5.1 Summary of the results Assessment Report of the Intergovernmental Panel on Climate Change [Core Writing Team, R.K. Pachauri and L.A. Meyer
The total carbon footprint of Trust is 68.608 tonnes of CO2-eq. in the calculation year (2023-2024). Scope 1 (direct emissions) (eds.)]. IPCC, Geneva, Switzerland, 151 pp.
and scope 2 contribute relatively little to the total: 1% and <1% respectively. Emissions in scope 1 are primarily caused by the
[2] Greenhouse Gas Protocol. A Corporate Accounting and Reporting Standard. Revised Edition.
exhaust emissions of company vehicles. Scope 2 emissions are primarily caused by the energy purchased by Trust.
The vast majority of the total impact of Trust comes from indirect scope 3 emissions, which account for 99% of the total
carbon footprint in the calculation year. Most of the impact in scope 3 results from product-related emissions, with over 96%
originating from the manufacturing, use, and end-of-life treatment of sold products.
5.2 Trust’s SDGs

Trust is committed to playing a part in achieving the UN 17 Sustainable Development Goals (SDGs). To maximise their
impact, Trust has selected two SDG impact goals.
Trust can make by far the most positive impact by improving the sustainability of their products and packaging. This is in line
Figure 8. The impact of product-related end-of-life treatment of sold products per product type (scope 3, cat. 12), 2023-2024, with the two impact goals:
% contributions.
● SDG12: Circular by 2040
● SDG13: Climate neutral by 2030
The circular economy is the sustainable alternative to the linear ‘take-make-dispose’ economy. By designing products from
recycled materials – and which are also easy to recycle at end-of-life – Trust creates a circular material flow, eradicating
waste and reducing their footprint step-by-step. To this end, resources are not consumed and discarded, destroying their
value. Rather, their value is retained by reusing, repairing, remanufacturing, or recycling. Trust works together to test, learn
about, and transform their joint processes. Only by engaging with all partners in their value chain, Trust can achieve their
long-term social and environmental ambitions.
Trust aims to be fully carbon-neutral in 2030 for non-product related emissions. To achieve this goal, they are taking a
comprehensive approach – Trust’s responsibility extends beyond their direct operations, to the entire life cycle of the
products. Most of Trust’s impact on the environment is indirect, through the products they sell to customers from
manufacturing partners and suppliers.

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Impact

Management Summary 4 Target audiences 16 Circularity 27 Governance Structure 38

Highlights 5 Eco-design 27 Ethics 39

COMPANY Company improvements 18 Repairability & spare parts 28 Product compliance 40

Our story 7 Lease car fleet 18 Recyclability 28 Greenwashing 40

Our identity 8 Carbon reduction 18 Achievements 30 International standards 42

Our values 8 Distribution 19 CSRD 43

Our products 9 Awards & certifications 20 SOCIAL

Materiality assessment 11 Volume reduction 22 Programs 33 Social 45

Impact analysis 12 Plastic reduction 22 Policies 33 Governmental 45

Sustainable Development Goals (SDG) mapping 13 SIPP 23 Hybrid working 35

Focus SDGs 14 Eco-labelling 23 Supply chain 36 APPENDIX

Clevergreen advantage 16 Product improvements 25 Policies 36

Real benefits 16 Waste reduction 25 Certifications 36

Future-ready 16 Energy reduction 25 BSCI™ 36

Affordable sustainability 16 Recycled plastics 25

Reliable & certified 16 Responsibly grown materials 25

Message from the management team

Through extensive lifecycle analysis, we have learned

• Product Certification • Product Life-Cycle Improvements

• EcoVadis Gold • Fayzo Headsets

Introduction to our business

Introduction to our business

Our identity Our values

Our Our Our We are We are We are

Introduction to our business

Introduction to our business

Our ESG strategy

peer company sustainability reports. Climate change & Greenhouse

Hotspot analysis Water pollution

Expected impact quantiﬁed

Very high High Medium Low Very low

Measuring energy & emissions Share of emission sources

Clevergreen products are designed with both the

Reliable & certified

Each product undergoes careful testing to ensure it

By using the inland waterways, we can transport

To further optimise our logistics, we have focused on

Awards & certifications

A globally recognised company certification, the

Mice Keyboards Headsets PC speakers Smarthome PC headsets Furniture UPS

Where possible, our packaging is designed to be

In addition, all products for our B2B channel are

Nevertheless, we were able to develop more

• Using strips of honeycomb cardboard for extra

For the LUMINUS RGB Gaming desk, this resulted in

PCR plastics can be recycled multiple times, typically

Read the survey (Dutch only)

For example, using the plug set from our assortment,

Repairability & spare parts

ahead of the curve in this respect.

We are in the process of making sure that many of

For example, we use recycled polyester (RPET) as

Finally, our Forest Stewardship Council (FSC®)

Achievements - We are getting there

Product made from sustainable materials

Social - fair for the people

We are passionate about our company and what we

We use multiple means of digital communication

Social - fair for the people