Resume from Mithilani Warnakula

RASIKA
MITHILANI MENDIS
Front Office Supervisor
Phone Email wmithilani@gmail.com Location
+974 770 37626 Qatar
PROFILE SUMMARY
Experienced Front Office Supervisor adept at leading teams to deliver exceptional guest experiences. Skilled in strategic
planning, implementing innovative technologies, and fostering a culture of excellence. Proficient in multilingual
communication, problem resolution, and guest satisfaction enhancement. Known for optimizing operations and
achieving positive reviews in hospitality settings.
WORK EXPERIENCE
FRONT OFFICE SUPERVISOR

AMAA RIVER GARDEN HOTEL – SRI LANKA
2018 - Present
Spearheaded front desk operations at Amaa River Garden Hotel, overseeing a team of dedicated staff to ensure
seamless guest experiences from check-in to check-out. Implemented efficient processes and procedures, optimizing
workflow and resource allocation to meet or exceed guest expectations.
Developed and executed strategic initiatives to enhance guest satisfaction and operational efficiency. Implemented
innovative technologies and systems to streamline front office operations, such as automated check-in processes and
digital guest communication platforms, resulting in improved service delivery and guest engagement.
Cultivated a culture of excellence through ongoing training and development programs for front office staff. Provided
guidance, mentorship, and feedback to empower team members to deliver exceptional service and uphold the hotel's
standards of hospitality.
Proactively addressed guest feedback and concerns to ensure a positive and memorable stay for every guest.
Implemented guest satisfaction surveys and feedback mechanisms to continuously monitor and improve service
quality, resulting in increased guest loyalty and positive online reviews for Amaa River Garden Hotel.
GUEST SERVICE AGENT

CLUB DOLPHIN HOTEL SRI LANKA (SERENDIB LEISURE COMPANY UNDER HEMAS GROUP) 2014
- 2018
Provided personalized and attentive service to guests at Club Dolphin Hotel, representing the hallmark of hospitality for
the Serendib Leisure Company under Hemas Group. Offered warm welcomes, addressed inquiries, and ensured
guest satisfaction throughout their stay, enhancing the hotel's reputation for exceptional customer service.
Managed reservation systems efficiently, handling bookings, modifications, and cancellations with accuracy and
professionalism. Collaborated with other departments to ensure seamless coordination of guest accommodations,
amenities, and preferences, contributing to a seamless guest experience.
Engaged with a diverse clientele, including international guests, utilizing strong communication skills to bridge cultural
differences and exceed expectations. Fluent in English and proficient in local languages, facilitated effective
communication to meet guest needs and preferences, fostering a welcoming and inclusive environment.
HOSTESS / TELEPHONE OPERATOR / GUEST RELATION AGENT
LOLC LEISURE GROUP COMPANY (HOTEL RIVERINA) AND SERENDIB LEISURE COMPANY - SRI LANKA 2010
- 2012
Guest Reception & Communication: Welcomed guests with warmth and professionalism as a Hostess / Telephone
Operator / Guest Relation Agent at LOLC Leisure Group Company (Hotel Riverina) and Serendib Leisure Company.
Managed incoming calls, inquiries, and reservations with efficiency and courtesy, ensuring prompt and accurate
responses to guest needs and requests.
Guest Services Coordination: Facilitated seamless coordination between various hotel departments to fulfill guest
requests and ensure exceptional experiences. Collaborated closely with housekeeping, F&B, and concierge teams to
coordinate guest services such as room amenities, dining reservations, and transportation arrangements, contributing
to overall guest satisfaction and loyalty.
RECEPTIONIST
AMAA RIVER GARDEN HOTEL - SRI LANKA
2008 - 2009
Receptionist at Amaa River Garden Hotel, Sri Lanka (2008-2009). Managed front desk operations, greeted guests,
handled inquiries, and assisted with reservations. Provided exceptional customer service and maintained a welcoming
atmosphere.
ACADEMIC QUALIFICATIONS
DIPLOMA certified for MS Office & Computer standards

Computer Systems PVT Ltd.
IT – Excellent with Certificates of Computer Awareness Program

Open University of Sri Lanka
DIPLOMA Certified for Accounts Secretarial & Database Management Computer Certificated
I.R.E.T. Computer Institute, Sri Lanka.
High School Diploma

G.C.E. Advanced Level Examination
AREAS OF EXPERTISE
Efficiently manage daily operations in a bustling 4-star hotel, utilizing language proficiency to cater to a diverse
clientele and uphold superior customer service standards.
Key responsibilities include handling reservations, check-ins, and telephone inquiries, proactively resolving guest
issues, and directing guests to facilities while managing administrative tasks.
Develop strong communication, interpersonal, and organizational skills, adept at multitasking under pressure.
Proficient in Opera, Destiny, and Alfa systems, with expertise in sales promotions and administration. Fluent
in English and Hindi.
PERSONAL DETAILS
Nationality Sri Lankan

Civil Status Married
Visa Status Work Visa (Can be transferred)
Passport No N8163146
SKILLS
*References available.
Front Office Strategic Initiatives Team Leadership Customer Satisfaction Problem Resolution

Resume from Mithilani Warnakula

Uploaded by

Copyright:

Available Formats

Resume from Mithilani Warnakula

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Resume from Mithilani Warnakula

Uploaded by

Copyright:

Available Formats

RASIKA

FRONT OFFICE SUPERVISOR

GUEST SERVICE AGENT

DIPLOMA certified for MS Office & Computer standards

IT – Excellent with Certificates of Computer Awareness Program

High School Diploma

Nationality Sri Lankan

You might also like