Smart-UPS VT 10-30 kva inst. guide

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Smart-UPS® VT

10-30kVA
208V

Site Preparation and


Installation Manual
Smart-UPS® VT 10-30kVA 208V
Site Preparation and Installation Manual

IMPORTANT!
THIS DOCUMENT CONTAINS IMPORTANT SAFETY INSTRUCTIONS -
PLEASE SAVE THESE INSTRUCTIONS!

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 1


Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A
Contents

Introduction ............................................................1
General Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warning/note symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environmental symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

UPS Family Range and Components . . . . . . . . . . . . . . . . . . . . . 5


14in/351mm Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
20in/523mm Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UPS sizes, weights and runtime configurations . . . . . . . . . . . . . 6
Battery Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Enclosure Stabilizing Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Extended Run Battery Enclosure (XR Enclosure) . . . . . . . . . . . 10
Battery Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Maintenance Bypass Panels with Power Distribution Capability 11
Seismic anchoring / battery securing equipment . . . . . . . . . . . 11

Site Preparation (UPS and XR) ................................13


Installation Space Requirements . . . . . . . . . . . . . . . . . . . . . . . 13
Clearance for 20in/523mm Enclosures . . . . . . . . . . . . . . . . . . 13
Clearance for 20 in/523 mm Enclosures in installations
including an XR Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Clearance for stand-alone 14in/351mm Enclosures . . . . . . . . . 16
Clearance for 14in/351 mm Enclosures in installations
including XR Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Seismic Anchoring Preparation . . . . . . . . . . . . . . . . . . . . . . . . 18


Drilling floor holes for seismic anchoring . . . . . . . . . . . . . . . . . 18
Hole positions for seismic bolts . . . . . . . . . . . . . . . . . . . . . . . . 18

Smart-UPS® VT 10-30kW, 208V Site Preparation and Installation Manual – 990-1598A i


Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operating conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Heat dissipation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audible noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Recommended source connections . . . . . . . . . . . . . . . . . . . . . 21
Recommended current protection . . . . . . . . . . . . . . . . . . . . . . 22
Minimum setting of breakers for 10kVA UPS . . . . . . . . . . . . . . 23
Minimum setting of breakers for 15kVA UPS . . . . . . . . . . . . . . 23
Minimum setting of breakers for 20kVA UPS . . . . . . . . . . . . . . 24
Minimum setting of breakers for 30kVA UPS . . . . . . . . . . . . . . 24
Recommended phase-conductor sizes [AWG] for a 104°F
(40°C) temperature environment . . . . . . . . . . . . . . . . . . . . . . . 25
EPO switch wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Basic Wiring Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Site Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Electrical Installation ............................................ 28


Total-Power-Off Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

System-Electrical Information . . . . . . . . . . . . . . . . . . . . . . . . . 30
Source connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Input/Output Wiring – Single Mains (default) . . . . . . . . . . . . . 33


Wiring procedure - single mains . . . . . . . . . . . . . . . . . . . . . . . 33

Input/Output Wiring – Dual Mains . . . . . . . . . . . . . . . . . . . . . 35


Wiring procedure - dual mains . . . . . . . . . . . . . . . . . . . . . . . . . 35

Communication Wiring to EPO and Optional Equipment . . . . 37


J106 and J108 pin connections . . . . . . . . . . . . . . . . . . . . . . . . 38
J106 UPS pin connections to J200 options . . . . . . . . . . . . . . . . 38
XR Enclosure, MBP, and Generator Control wiring . . . . . . . . . . 39
EPO wiring options (J108) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

General Charge Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41


Charge setting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Leveling Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Setting the leveling feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

ii Smart-UPS® VT 10-30kW, 208V Site Preparation and Installation Manual – 990-1598A


Seismic Anchoring (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Floor attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Front Panel installation/removal . . . . . . . . . . . . . . . . . . . . . . . 44

Wiring Verification Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 45

Installation Site Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

LIMITED FACTORY WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . 48


APC product covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Terms of warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Non-transferable Warranty extends to first purchaser for use . 48
Assignment of warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Drawings, descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Warranty claims procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Smart-UPS® VT 10-30kW, 208V Site Preparation and Installation Manual – 990-1598A iii
iv Smart-UPS® VT 10-30kW, 208V Site Preparation and Installation Manual – 990-1598A
Introduction
Welcome to the Site Preparation and Installation Manual for the Smart-UPS® VT. This manual
contains information on how to prepare your site for the installation of the UPS and optional APC
equipment (also available at www.apc.com) and instructions on how to carry out the electrical/
mechanical installation.

Separate manuals are available on:

• Receiving and Unpacking - part # 990-1747

• Operation - part # 990-1599

The user manuals are provided in the documentation storage area at the top right corner
on the UPS (behind the Front Panel).

Documentation
storage

For more information on APC products and services, visit us at www.apc.com

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 1


General Safety Instructions
This guide contains important instructions that should be followed when handling the UPS, Battery
Enclosures, and Batteries.

Warning/note symbols

WARNING!
Risk of electric shock.

CAUTION!
Read this information to avoid equipment damage.

Indicates important information.

Indicates that more information is available on this subject in a different section of this
manual.

Indicates that more information is available on the same subject in a different manual.

Environmental symbols

Temperature Ventilation Humidity Dust/Fumes Altitude


requirements

2 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Introduction – General Safety Instructions

General safety
WARNING!
All electrical power and control wiring must be installed by a qualified electrician and
comply with local and national codes

WARNING!
When connected, the UPS contains energy from both AC and DC sources. If the UPS
has dual mains supply, be aware of the two AC supply sources. Hazardous voltage from
batteries may be present even when the unit is disconnected from the utility power
source(s). Follow the Total-Power-Off procedure in this manual to completely de-
energize the system. Disconnect charging source prior to connecting or disconnecting
battery terminals.

WARNING!
Servicing of batteries should be performed or supervised by personnel knowledgeable
of batteries and the required precautions. Keep unauthorized personnel away from
batteries.

WARNING!
Batteries do not contain serviceable parts. Only APC authorized personnel may open
batteries.

WARNING!
Do not dispose of battery or batteries in a fire. The battery may explode. Do not open or
mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It
may be toxic.

WARNING!
Risk of Energy Hazard, 96 V, 7.2 Ampere-hour battery. Before replacing batteries,
remove watches, rings, or other metal objects. High energy through conductive
materials could cause severe burns.

WARNING!
When handling batteries, wear rubber gloves and boots. Do not lay tools or metal
objects on top of batteries.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 3


Introduction – General Safety Instructions

WARNING!
When replacing a battery module, replace with the same number of the: APC SYBT1
(always replace a whole Battery Module at a time).

WARNING!
Only trained personnel familiar with the construction and operation of the equipment
and the electrical and mechanical hazards involved, may install and remove system
components.

CAUTION!
Wait until you are ready to power up the system before installing Battery Modules in the
UPS. Failure to do so can result in a deep discharge of the batteries and cause permanent
damage (for 10-15kVA systems, the time from the battery installation time till the UPS
is powered up should not exceed 75 hours or 3 days. For 20-30 kVA systems, the time
should not exceed 100 hours, or 4 days).

For configurations including customer-supplied external batteries, refer to


manufacturer’s battery installation and maintenance instructions.

4 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


UPS Family Range and Components

14in/351mm Enclosures

Front view Rear view Front view without cover


10-15kVA

20in/523mm Enclosures

Blind plates
cover
any empty
battery bays

Front view Rear view


Front view without cover
10-15kVA
Front view without cover
20-30kVA

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 5


Introduction – UPS Family Range and Components

UPS sizes, weights and runtime configurations

Height (identical for all Enclosure sizes) 59in/1500mm

Depth (identical for all Enclosure sizes) 36.4in/925mm

Minimum Maximum
runtime configuration runtime configuration

Enclosure Shipping Installed Installed


width weight weight weight

APC Part No. lbs kg lbs kg APC Part No. lbs kg

10kVA SUVT10KF1B2 739 336 671 305 SUVT10KF2B2 873 397


14in/351mm

10kVA SUVT10KF1B4 779 354 711 323 SUVT10KF4B4 1318 599


20in/523mm

15kVA SUVT15KF2B2 942 428 873 397 SUVT15KF2B2 873 397


14in/351mm

15kVA SUVT15KF2B4 981 446 913 415 SUVT15KF4B4 1318 599


20in/523mm

20kVA SUVT20KF2B4 1047 476 979 445 SUVT20KF4B4 1384 629


20in/523mm

30kVA SUVT30KF3B4 1250 568 1181 537 SUVT30KF4B4 1384 629


20in/523mm

Battery Module

One Battery Module consists of 4 Battery Units (shipping in the UPS Enclosure).

4 x 50lb / 4 x 23kg

6 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Introduction – UPS Family Range and Components

Front Panels

Install the Front Panel after the UPS has been electrically wired and started up.

Front Panel for 14in/ Front Panel for 20in/


351mm Enclosure 523mm Enclosure

Front Panel installation procedure described in the Front Panel section.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 7


Introduction – UPS Family Range and Components

Enclosure Stabilizing Bracket

Always install the Enclosure Stabilizing Brackets on the 14in/351mm Enclosure to enhance the
stability of the Enclosure.

In non-seismic areas, it is not necessary to bolt the Enclosure Stabilizing Bracket to the
floor. Attach the Enclosure Stabilizing Bracket to the UPS Enclosure only, re-using the
screws used to secure the UPS to the pallet during shipment.

Enclosure Stabilizing Bracket

WARNING!
For stability reasons, do not remove Stabilizing Brackets from 14in/351mm
Enclosures.

8 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Introduction – UPS Family Range and Components

User interface

 
 


 Display: user-control interface used to configure the functionality, monitor the system, set alarm
thresholds, and to provide audible and visual alarms.

 Network Management Card with Environmental Monitor (AP9619): used for remote system
control and monitoring, e-mail notifications etc.

 Computer-interface port for the connection of computers with APC Powerchute® software.

 Mechanical bypass lever: used to bypass the upstream utility power around the UPS to support
the load directly = internal mechanical bypass operation.

 Service port (for APC maintenance personnel only).

 Display port for the connection of display communication cable.

 Documentation storage.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 9


Options

Extended Run Battery Enclosure (XR Enclosure)

Front view
without
Panel

59in /
1500mm

32in / 810mm
Version without DC breaker
20in / 523mm
- not UL-listed

XR Enclosure weight

Minimum runtime (2 Battery Modules): Fully loaded with batteries

879lbs/399kg 1687lbs/765kg

APC SKU Numbers for XR Enclosure (with 2 Battery Modules expandable to 6)

Enclosure with DC breaker: SUVTBXR2B6

Enclosure without DC breaker – not UL-listed: SUVTXR2B6

Battery Module
One Battery Module consists of 4 Battery Units.

4 x 50lb / 4 x 23kg

APC SKU Number for Battery Module

Battery Module SYBT4

10 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Introduction – Options

Maintenance Bypass Panels with Power Distribution Capability

Further details on APC Maintenance Bypass Panel (MBP) with Power Distribution
Capability are available on www.apc.com.

MBP MBP (line-up-and-match) with Power MBP (line-up-and-match)


(wall-mount) Distribution Capability

37.36in/ 59in/
949mm 1500mm

29.53in/ 7.48in/
750mm 190mm

36.4in/
925mm
14in/350mm

The Maintenance Bypass Panel provides overcurrent protection to the entire UPS system. It is also
used to bypass the utility power around the UPS instead of through the system, e.g. when UPS
maintenance is carried out.

Seismic anchoring / battery securing equipment

In seismic areas, each Battery Module must be secured with a Battery Securing Bracket.

Battery Securing Bracket for 20in/523mm Enclosure


(x4) (x6 for XR Enclosures)
Reuse transport
brackets
as Enclosure
Battery Securing Bracket for Stabilizing Brackets
14in/351 mm Enclosure (x4)

Floor-anchoring bolts for the APC Enclosure Stabilizing Bracket are not provided with
the UPS. Purchase the floor bolts locally.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 11


Introduction – Options

For more details on optional APC equipment for the APC Smart-UPS® VT, contact APC
Technical Support in the U.S. at 800-555-2725. For other countries, see technical
support numbers on rear cover.

12 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR)
Installation Space Requirements

Allow for enough working space behind the Enclosure for electrical work to be carried
out (e.g. if you want to connect an XR Enclosure at a later stage).

Clearance for 20in/523mm Enclosures

(A)

(B)

UPS
Conduit Box
(F)

(C) (D)

(G)

(E)

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 13


Site Preparation (UPS and XR) – Installation Space Requirements

Space requirements in mm

Minimum clearance above Enclosure (A) 20 523

Enclosure depth (B) 36.4 925

Enclosure width (C) 20 523

Minimum free rear space for ventilation* (D) 4 100

Minimum front clearance (E) 39.3 1000

Conduit Box, depth (F) 3.5 88

No side clearance required (add width of Enclosure Stabilizing 0 0


Brackets for seismic protection if applicable)*

Stabilizing Bracket width 3.3 85

Total installation depth, inclusive of Front Panel, Conduit Box 111 2025
and minimum front and rear clearances (G)

*) All physical installations must comply with NEC 110.26.

Clearance for 20 in/523 mm Enclosures in installations including an XR Enclosure


As seismic anchoring is carried out prior to wiring (and to busbar connection between
UPS and XR Enclosures if applicable), allow for sufficient working space behind the unit
for electrical work to be carried out (including busbar connections between Enclosures if
applicable).

14 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Installation Space Requirements

(A)

(B)

UPS XR

Conduit Box (F)

(C) (D)
(C)

(G)

(E)

Space requirements in mm

Minimum clearance above Enclosures (A) 20 523

Enclosure depth (B) 36.4 925

Enclosure width (C) 20 (x 2) 523 mm (x 2)

Minimum free rear space for ventilation* (D) 4 100

Minimum front clearance (E) 39.3 1000

Conduit Box, depth (F) 3.5 88

No side clearance required (include width of Stabilizing Bracket 0 0


for seismic protection if applicable)*

Stabilizing Bracket width 3.3 85

Total installation depth, inclusive of Front Panel, Conduit Box 79.7 2025
and minimum front and rear clearances (G)

*) All physical installations must comply with NEC 110.26.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 15


Site Preparation (UPS and XR) – Installation Space Requirements

Clearance for stand-alone 14in/351mm Enclosures

(A)

(B)

UPS
Conduit Box (F)

(C)
(D)

Stabilizing Bracket, (G)


left and right
(E)

Space requirements in mm

Minimum clearance above UPS (A) 20 523

UPS depth (B) 36.4 925

UPS width 14 351

Minimum free rear space for ventilation* (D) 4 100

Minimum front clearance (E) 39.3 1000

Conduit Box, depth (F) 3.5 88

No side clearance required (add width of Stabilizing 0 0


Bracket for seismic protection if applicable)*

Stabilizing Bracket width 3.3 85

Total installation depth, inclusive of Front Panel, Conduit 111 2025


Box and minimum front and rear clearances (G)

*) All physical installations must comply with NEC 110.26.

16 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Installation Space Requirements

Clearance for 14in/351 mm Enclosures in installations including XR Enclosures

(A)

(B)

Conduit Box (F)


UPS XR

(C2)

(C1) (D)

(G)

(E)

Space requirements in mm

Minimum clearance above Enclosures (A) 20 523

Enclosure depth (B) 36.4 925

Enclosure width (C1) 14 351

Enclosure width (C2) 20 523

Minimum free rear space for ventilation* (D) 4 100

Minimum front clearance (E) 39.3 1000

Conduit Box, depth (F) 3.5 88

No side clearance required (add width of Stabilizing Bracket for 0 0


seismic protection if applicable)*

Stabilizing Bracket width 3.3 85

Total installation depth, inclusive of Front Panel, Conduit Box 111 2025
and minimum front and rear clearances (G)

*) All physical installations must comply with NEC 110.26.


For the stability of 14/351 mm stand-alone Enclosures, the transport brackets (re-use of
brackets used to secure the UPS to the shipping pallet) must always be mounted on both
sides of the UPS. Follow the Seismic Anchoring procedures.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 17


Seismic Anchoring Preparation
If seismic protection is required in your area, read this section. If not, proceed to
Operating Environment. However, if you install a 14in/351mm Enclosure, it must
always be equipped with the Enclosure Stabilizing Bracket for enhanced stability (not
necessary to bolt the Enclosure Stabilizing Bracket to the floor in non-seismic areas).

Drilling floor holes for seismic anchoring


If your UPS installation requires seismic protection, the UPS installation must be
anchored to the floor, re-using the brackets that also secured the Enclosure to the pallets
when shipped. For easy determination of where to drill the holes, refer to the applicable
drawings below indicating hole positions and size.

Hole positions for seismic bolts

Rear
Seismic Seismic Rear Seismic
Seismic bolt hole
bolt hole bolt hole
bolt hole

 

Top view of bottom Top view of


plate of 20in/523 bottom plate of
mm Enclosure 25in/650mm 14in/351 mm
Enclosure
Castor

Seismic Seismic
Seismic
bolt hole bolt hole
bolt hole

Seismic
bolt hole

20in/523mm 14in/351mm

 Refer to this drawing for seismic bolt positions for 20in/523mm.

 Refer to this drawing for 14in/351mm.

18 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Seismic Anchoring Preparation

Recommended minimum number of floor bolts per Enclosure: 4 (1 in each corner).


Recommended floor bolt size: 5/16(3/8)in/8mm.

Seismic Anchoring procedure described in the Installation section of this manual.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 19


Operating Environment

Operating conditions

Install the UPS in an indoor, temperature-controlled area, free of conductive


contaminants.

Temperature Keep Ventilated Relative No Conductive Altitude derating table:


Range: Front-to-Rear Humidity: <95% Dust or 3000ft/914m: 100% load
32° to 104°F / Airflow (see Non-condensing Corrosive 4500ft/1371m: 95% load
0° to 40°C space Fumes 6000ft/1828m: 91% load
considerations) 8000ft/2438m: 86% load
10000ft/3048m: 82% load

Heat dissipation

UPS size BTU/hr at fully charged batteries

10kVA 1,708

15kVA 2,561

20kVA 3,415

30kVA 5,123

Audible noise

10-15kVA 20-30kVA

Audible noise at 100% load: 64dBA 67dBA


(measured 1.09yard/1m from the
UPS)

20 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Operating Environment

Recommended source connections

The UPS must be supplied from a 208Y/120V 4W + GND 60Hz source.

CAUTION!
Verify clockwise phase-rotation (L1, L2, L3) and make sure a neutral connection is
present.

See also Recommended Wiring for a 104oF (40oC) Temperature Environment.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 21


Site Preparation (UPS and XR) – Operating Environment

Recommended current protection

AC output over-current protection and AC output disconnect must be provided by the


customer.

Dual/single
mains Connection 10kVA 15kVA 20kVA 30kVA Notes
configuration

Single Mains/bypass 35A breaker 60A breaker 80A breaker 125A breaker
input (30 kAIC) (30 kAIC) (30 kAIC) (30 kAIC)

Dual Mains input 35A breaker 60A breaker 80A breaker 125A breaker 1,2
(30 kAIC) (30 kAIC) (30 kAIC) (30 kAIC)

Dual Bypass input 35A breaker 60A breaker 80A breaker 125A breaker 1,2
(30 kAIC) (30 kAIC) (30 kAIC) (30 kAIC)

Any Output 35A fast- 60A fast- 80A fast- 125A fast- 3,4
acting class acting class acting class acting class
J fuse J fuse J fuse J fuse

Note 1:
If the available fault current of the installation is below 30kA, a lower kAIC-rated breaker can be
used.

Note 2:
For breaker settings, refer to below table listing available overload currents.

Note 3:
If the available fault current of the installation is less than 1200A for the 10kVA and 15kVA UPS
sizes, and below 2300A for the 20kVA and 30kVA UPS sizes, a breaker (of the same value as for the
bypass input) can be used.

Note 4:
Recommended maximum rating of a single-fuse configuration if the internal bypass is to be protected
during a load short-circuit.

22 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Operating Environment

Minimum setting of breakers for 10kVA UPS

Overload/ Event/
Mains input Bypass input Output Notes
Duration Operation

<10ms 2kA 1.7kA 14kA Internal fault 1

500ms - 223A 223A 800%


overload
bypass
operation

30s - - 42A 150%


overload
normal/battery
operation

60s - - 35A 125%


overload
normal/battery
operation

∞ 34A 31A 31A Continuously

Note 1: For the output value, the short-circuit-level is indicated.

Minimum setting of breakers for 15kVA UPS

Overload/ Event/
Mains input Bypass input Output Notes
Duration Operation

<10ms 2.5kA 2.1kA 14kA Internal fault 1

500ms - 333A 333A 800%


overload
bypass
operation

30s - - 63A 150%


overload
normal/battery
operation

60s - - 52A 125%


overload
normal/battery
operation

∞ 51A 46A 46A Continuously

Note 1: For the output value, the short-circuit-level is indicated

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 23


Site Preparation (UPS and XR) – Operating Environment

Minimum setting of breakers for 20kVA UPS

Overload/ Event/
Mains input Bypass input Output Notes
Duration Operation

<10ms 4 kA 3.4kA 14 kA Internal fault 1

500ms - 444A 444A 800%


overload
bypass
operation

30s - - 84A 150%


overload
normal/battery
operation

60s - - 70A 125%


overload
normal/battery
operation

∞ 68A 62A 62A Continuously

Note 1: For the output value, the short-circuit-level is indicated.

Minimum setting of breakers for 30kVA UPS

Overload/ Event/
Mains input Bypass input Output Notes
Duration Operation

<10 ms 5 kA 4.2 kA 14 kA Internal fault 1

500ms - 667A 667A 800%


overload
bypass
operation

30s - - 125A 150%


overload
normal/battery
operation

60s - - 105A 125%


overload
normal/battery
operation

∞ 102A 92A 92A Continuously

Note 1: For the output value, the short-circuit level is indicated.

24 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation (UPS and XR) – Operating Environment

Recommended phase-conductor sizes [AWG] for a 104°F (40°C) temperature


environment

UPS/AWG sizes Mains input AC output DC input


[AWG] [AWG] [AWG], 75oC Wire

10kVA 8 8 1

15kVA 6 6 1

20kVA 4 4 1

30kVA 1 1 1

Use Molex lug type or equivalent, and crimp to manufacturer’s specifications.

Cable Size Cable Lug Type Crimping Tool Die Terminal Bolt
[AWG] Diameter

12 YA12CL2TC38 MD7-34R W12CVT 0.2in/6 mm

8 YA8CL2TC38 MD7-34R W8CVT 0.2in/6 mm

6 YA6CL2TC38 MD7-34R W5CVT 0.2in/6 mm

4 YA4CL2TC38 MD7-34R W4CVT 0.2in/6 mm

1 YA1CL2TC38 MD7-34R W1CVT 0.2in/6 mm


)

WARNING!
At 100% switch mode load, the neutral shall be rated for 200% phase current.

EPO switch wiring

The UPS must be connected to either a dry contact or a 24VDC Emergency Power Off (EPO) switch.

See EPO wiring options in this manual.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 25


Basic Wiring Overview

AC input power Maintenance


DC power Bypass Panel
(Optional Equipment)
EPO
Communication Interface

AC power (output)

Output power

Input
power

XR Enclosure(s)
(Optional, 4 Max.) UPS

26 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Site Preparation Checklist
System components. Have you –

determined minimum battery run time requirement based on load (kW and kVA) and selected the
 proper number of XR Enclosures (APC SUVTBXR6) and Battery Modules (SYBT4).

 considered Service Program or Extended Warranty plan?

Site Preparation. Have you –

 verified that input voltage and current are available?

considered correct operating space, floor strength (see Installation Space Requirements), cooling,
 and environment (see Operating Environment).

 reviewed all electrical work to determine wiring requirements?

Arrival Preparation. Have you –

verified that space and handling equipment are available to receive the UPS/XR Enclosure?
 (Including unloading the UPS/XR Enclosure from the delivery truck).

 scheduled an electrician to install the UPS/XR Enclosure?

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 27


Electrical Installation
Total-Power-Off Procedure
WARNING!
Hazardous electrically-charged parts inside the UPS and XR Enclosure are energized
from the battery supply even when the AC power is disconnected. Before electrical
installation begins, follow the Total-Power-Off procedure to completely de-energize the
system.

Utility/Mains
breaker

"

20in/523mm UPS XR Enclosure

! Set the DC disconnect switch (if available) to the OFF position.

" Remove all batteries from the system, or, alternatively, pull out all batteries to the red
disconnect line shown on the battery. To ensure solid stability, do not pull batteries out beyond
the red disconnect line unless completely removing them from the Enclosure.

# Set the utility breaker to the OFF or LOCKED-OUT position. If the UPS has dual mains supply,
set both supplies to the OFF or LOCKED-OUT position.

28 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Electrical Installation – Total-Power-Off Procedure

Refer to Seismic Anchoring in the Electrical Installation Manual for instructions on how
to remove Battery Securing Bracket (if applicable).

WARNING!
Correct lock-out procedures at utility breaker must be followed. If necessary, install a
padlock.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 29


System-Electrical Information
WARNING!
All electrical power and power control wiring must be installed by a qualified
electrician, and must comply with local and national regulations for maximum power
rating.

10 kVA 15 kVA 20kVA 30 kVA


UPS ratings
8 kW 12 kW 16 kW 24 kW

Input voltage (V) 3-phase 3-phase 3phase 3-phase


208Y/ 208Y/ 208Y/ 208Y/
120V 120V 120V 120V

Input current (nominal, per phase) (A) 24.6 36.9 49.3 73.9

Maximum input current (continuous, at minimum 27.1 40.6 54.2 81.3


mains voltage)

Input current protection for mains source or single 35 60 80 125


mains supply (external to UPS, not supplied) (A)

Input current protection for bypass source in dual mains 35 60 80 125


configuration (external to UPS, not supplied) (A)

Input frequency (Hz) range 40-70 40-70 40-70 40-70

Output voltage (on line). (V) 120/208 120/208 120/208 120/208


Minimum and maximum values (+/- 1%)

Output current (nominal, per phase) (A) 27.8 43.3 55.5 83.3

Maximum output current 30.5 45.8 51.1 91.6


(in bypass only at 110% overload per phase)

Bypass input current (A) 30.5 45.8 51.1 91.6


(in bypass only at 110% overload, per phase)

Neutral output current (with 100% switch mode load) 48.1 74.9 96.0 144.1
(A)

Output current protection (external to UPS, not 40 60 80 125


supplied) (A)

Output frequency range (Hz) 50/60 50/60 50/60 50/60

DC overcurrent device and disconnect switch for 23 35 46 69


external safety:
DC voltage rating of the battery supply +/- 192 +/- 192 +/- 192 +/- 192
Maximum available battery supply fault current 10 kA 10 kA 10 kA 10 kA

30 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Electrical Installation – System-Electrical Information

Source connections

WARNING!
The UPS must be supplied from a 208Y/120V 4W + GND 60Hz source.

CAUTION!
Verify clockwise phase-rotation (L1, L2, L3) and make sure a neutral connection is
present.

For recommended source connections, see The Site Preparation section.

CAUTION!
The installation must comply with all local and national codes.

Refer to NEC Articles 310-15, 310-16 for further information.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 31


Wiring

Make sure the UPS is in its location of use before wiring begins.

CAUTION!
Verify clockwise phase-rotation (L1, L2, L3) and make sure a neutral connection is
present.

Power terminal lug diameter: minimum 0.2in/6mm.

Torque value: 45 lbf-in/5Nm.

If seismic protection is required, attach the Seismic Protection Brackets to


the UPS now. Follow step 1 under Seismic Anchoring (Option).

32 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Input/Output Wiring – Single Mains (default)
The UPS is designed for both single (default) and dual mains installations. Carry out the Total Power
Off Procedure, and follow the below steps to install the UPS in a single-mains installation.

The illustrations show a 20in/523 mm Enclosure, but installation procedures are identical for
14in/351mm Enclosures).

Wiring procedure - single mains

N N

Conduit box
(top part)

 

 

Conduit box
EPO
(bottom part)
Conduit
Output

Input

MBP Conduit

 Loosen the (6) M4x13 screws from the cable-land cover plate on the rear, and remove.

 Loosen the (2) M4x13 screws (1 each side) from the top part of the Conduit Box. Loosen the
M4x13 screws attaching it to the bottom part (2 screws in a 14in/351mm Enclosure, 3 screws in
a 20in/523mm Enclosure), and remove.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 33


Electrical Installation – Input/Output Wiring – Single Mains (default)

 Loosen the (4) M4x13 screws (2 each side) from the bottom part of the Conduit Box and
remove.

 Punch 2 holes in the marked areas of the Conduit Box bottom to fit the size of the conduit pipes,
and reattach the Conduit Box bottom to the Enclosure, re-using the (4) M4x13 screws.

 Install conduit pipes in the Conduit Box.

 Run cables through the conduit pipes and the bottom of the Conduit Box, pull behind the bar
and up into the input/output area.

 Reinstall the top part of the Conduit Box to the Enclosure, following reverse installation
procedures.

Cable Land
Cover Plate

Neutral 
N N
Input L1 
cables  L2
L3

Output L2
cables  Batt–
N
L1
Batt+
Ground L3
cables 

 Attach input cable lugs on L1, L2 and L3 input busbars (left side in the UPS), using the
provided M6 hex screws. Attach output cable lugs on L1, L2 and L3 output busbars, using the
provided M6 hex screws. Attach N x 2 where shown, using the provided hex screws.

 Attach Ground x 2 where shown, using the provided hex screws.

 Reinstall the Cable Land Cover Plate, following reverse deinstallation procedures.

34 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Input/Output Wiring – Dual Mains
The UPS is designed for single mains installation as default. Carry out the Total Power Off
Procedure, and follow the below instructions to install the UPS in a dual-mains installation

The illustrations show 20in/523 mm Enclosures, but the installation procedures are
identical for 14in/351mm Enclosures).

Wiring procedure - dual mains

C 
N B

N
A

Conduit box
(top part)

 


 

Conduit box
(bottom part)
EPO Conduit
Bypass

Output

Input

MBP Conduit

 Loosen the (6) M4x13 screws from the cable-land cover plate and remove

 Loosen the (2) M4x13 screws (1 each side) from the top part of the Conduit Box. Loosen the
M4x13 screws attaching it to the bottom part (2 screws in a 14in/355mm Enclosure, 3 screws in
a 20in/523mm Enclosure), and remove.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 35


Electrical Installation – Input/Output Wiring – Dual Mains

 Loosen the (4) M4x13 screws (2 each side) from the bottom part of the Conduit Box and
remove.

 Punch 3 holes in the Conduit Box bottom to fit the size of the conduit pipes, and reattach the
Conduit Box bottom to the Enclosure, re-using the (4) M4x13 screws.

 Install conduit pipes in the Conduit Box bottom.

 Run cables through the conduit pipes and the bottom of the Conduit Box. Guide the cables
behind the bar and up into the input/output area.

 Reinstall the top part of the Conduit Box to the Enclosure, following reverse deinstallation
procedures (described in a previous step).

 Remove the (2) M6x12 screws from Brackets A, B, and C and remove all 3 brackets.

L1
Input  L2

Neutral N N L3
L1
Bypass 
L2
L3


L2
Batt-
Output  N N
L1
Batt+
L3

Ground

 Attach the input cable lugs to input busbars L1, L2, L3, using the provided hex screws. Attach
the bypass cable lugs to L1, L2, L3 bypass busbars, using the provided hex screws. Attach the
output cable lugs to the L1, L2, L3 output busbars and attach, using the provided hex screws.
Attach N x 3 where shown., using the provided hex screws.

 Attach Ground x 3 where shown.

 Reinstall the Cable Land Cover Plate, following reverse deinstallation procedures (described in
a previous step).

36 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Communication Wiring to EPO and
Optional Equipment

EPO switch must be connected to a NEC Class 2 wiring.

Use only 28-16AWG copper wire for the connection of the Emergency Power Off (EPO)
and other optional equipment. Keep all other wiring and uninsulated live parts separate of
other NEC Class 2 circuits.

Do not connect any circuits to the EPO terminal block unless it can be confirmed that the
circuit is a NEC Class 2 circuit.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 37


Electrical Installation – Communication Wiring to EPO and Optional Equipment

J106 and J108 pin connections

J106 Pin Connections:


1 Battery measurement return J108 Pin Connections:
2 Max. battery temperature 1 Normally open EPO
3 Battery unit quantity 2 Normally open EPO return
4 Battery measurement supply 3 Normally closed EPO
5 Q3 active 4 Normally closed EPO return
6 Q3 active return 5 +24V SELV supply
7 Ext. charging control 6 SELV ground
8 Ext. charging control return

J106 UPS pin connections to J200 options

Pins 1 through 4 are for battery measurement.


Pins 5 & 6 are for external maintenance bypass Q3. When Q3 is closed, signals are fed back to the
UPS controller.
Pins 7 & 8 are for external charge control. When 7 & 8 are closed, the UPS charges batteries with a
pre-defined percentage (0-100%) of the maximum charging power. To be used in generator
applications, or if special codes requires charging control.

When connecting the Q3 auxiliary signal, use gold-plated N/C auxiliary switch on Q3.

38 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Electrical Installation – Communication Wiring to EPO and Optional

XR Enclosure, MBP, and Generator Control wiring

J106 J200 (XR Batteries)


1 1
2 2
3 3
4 4
5 Q3
switch
6
7
Charging control switch
8

Pins 1 through 4 are for battery measurement.

Pins 4 through 6 are for external maintenance bypass Q3.

Pins 7 and 8 are for external charge control.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 39


Electrical Installation – Communication Wiring to EPO and Optional Equipment

EPO wiring options (J108)

Connect the EPO cable, using one of the following 4 wiring configurations.

1: Dry Normally Open J108


Contacts 1
EPO switch
2
3
4
5
6

2: +24V Normally Open J108


1
EPO switch
2
3
4
5
6

3: Dry Normally Closed J108


Contacts 1
2
3
EPO switch
4
5
6

4: +24V Normally J108


Closed 1
2
3
EPO switch
4
5
6

See EPO wiring options for setup.

40 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


General Charge Setting
The general charge setting is set to 100% as default.

From the display it is possible to adjust the charge levels to 75%, 50%, 25%, 10% and 0%.

If the charge limit input is active (J106, pins 7,8) the UPS will reduce the maximum General Charge
effect (100%) to the programmed value.

See XR Enclosure, MBP, and Generator Control Wiring for overview of J106.

Charge setting procedure

 From the main menu of the display, select Set-up, and press RETURN

Selector Control Logging


Arrow Status Display
Setup Diags
Accessories Help
Main Menu

 Select System, and press ENTER

 Use the arrow keys to get to Gen.Chrg: 100%

Selector Slew rate: 1.00 Hz/s


Arrow Gen.Chrg: 100%
Cyclic Chrg. Off
Auto Start: Off

 Select Gen.Chrg, and press ENTER

 An arrow will appear to the left of Gen.Chrg. Use the UP arrow on the display to go to the
desired level of charge effect. Select ENTER.

Now when the charge limit input is active, the UPS will charge to the new setting.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 41


Leveling Feet

Verify that the installation has been electrically wired before setting the leveling feet.

Setting the leveling feet

Set the leveling feet to ensure the UPS is horizontal when it is in its final operating position. Use a 13/
14-mm wrench (shipped with UPS) to adjust all 4 leveling feet from front to back, and left to right,
until the pads make solid contact with the floor. Use a level tube to check the Enclosure is horizontal.

13/14-mm wrench

CAUTION!
To avoid equipment damage, do not move the UPS after the leveling feet have been
lowered.

42 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Seismic Anchoring (option)

Seismic protection is an option. If you do not require seismic protection, proceed


to the Front Panel Installation section.

Floor attachment

For seismic protection the UPS installation can be bolted to the floor, and seismic battery brackets
must be installed to secure the batteries in both UPS and XR Enclosures.

 Use the 2 transport brackets that were used to secure the UPS to the pallet during transport.

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

Seismic Bracket
(re-use of transport
bracket)
Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT




 Align the 4 holes in the bottom angle of the Seismic Bracket on either side of the UPS to the
pre-drilled holes in the floor

See Seismic Anchoring Preparation in the Site Preparation and Installation Manual
and install a minimum of 2 seismic anchors each (minimum size: M8) where
shown, following the specifications provided by the manufacturer.

Seismic anchoring procedures identical for both 14in/351mm and 20in/523 mm UPS
Enclosures.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 43


Front Panel

Front Panel installation/removal

! Output Pwr Zone


Probe
10/100Base-T


Reset

10/100
AP9619 Network
Management Card
EM

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

Serial:
Model:
Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT Serial:
Model:
BATTERY UNIT
BATTERY UNIT

 To install a Front Panel, insert the two guide taps positioned at the bottom of the Front Panel
into the two slots at the bottom of the Enclosure.

 Push the Front Panel forwards until it engages the locking device at the top of the Enclosure.

 It is possible to lock the Front Panel: Use a screwdriver to set the lock mechanism to the locked
position.

Use reverse procedures to remove the Front Panel.

44 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Wiring Verification Procedure

Do not connect batteries in the UPS.

Use following procedure to verify that the UPS has been wired properly:

 1. If your installation includes an XR Enclosure, make sure that the DC breaker (if
available) is in the OFF position and that both 125A fuses are removed from the
XR Enclosure.
 2. Check that the power wiring is torqued to 45 lbf.in/5Nm.
 3. If your installation includes an XR Enclosure, remount the 125A fuses in the XR
Enclosure and check that the DC breaker (if available) on the XR Enclosure is in
the ON position.
 4. Apply utility power to the system input and measure the voltage at the input
terminal block. Record voltages between:
Mains Input:

L1 and N: _________ L2 and N: ________ L3 and N: _______

Bypass Input (for dual mains installations):

L1 and N: _________ L2 and N: ________ L3 and N: _______

Measured voltage must be between 96 and 130. If not, STOP! Verify correct wiring
(correct location of N) from the power source to the input wiring connections.

 5. Check that the display is powered up.


 6. Select the Status Menu on the display, and check that all input voltages are present.
 7. Verify L1, L2, L3 clockwise phase rotation using a phase-rotation meter.
 8. Test the EPO switch. The system should shut down completely. If not, check the
connections and the EPO switch to ensure that they are installed and functioning
correctly. For installations with XR Battery Enclosures, the DC disconnect should
trip to the OFF position at the EPO test (if applicable).
 9. Successful completion of steps 1 through 5 indicates that the UPS wiring is
correctly installed and functioning correctly. Turn off breakers and switches and
shut down utility power to the system input. See Total-Power-Off Procedure.

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 45


Electrical Installation – Wiring Verification Procedure

If a problem occurs, phone Customer Support at (1) (800) 800-4272 (US and Canada).
Refer to rear cover for contact numbers in other countries.

 10. Reinstall all wiring access panels Front Panels the UPS.

If you have purchased any optional equipment, refer to product-specific manuals.

46 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Installation Site Checklist

This checklist should be completed by the electrician after the wiring has been completed:

Installed at (company name, date, contact)__________________________________________

Name and telephone number of electrician: ___________________________________________

UPS serial number: ______________________________________________________________

Input Circuit Breaker size and type: _________________________________________________

Output fuse size and type: ________________________________________________________

Location of protection devices (room):______________________________________________

Breaker ID: ___________________________________________________________________

EPO type: ____________________________________________________________________

Wire size and type: _____________________________________________________________

Ground connection method and location: ________________________________________

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 47


LIMITED FACTORY WARRANTY

The limited warranty provided by American Power Conversion Corporation (“APC”) in this
Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or
industrial use in the ordinary course of your business.

APC product covered

Smart-UPS® VT

Terms of warranty

APC warrants that the Product shall be free from defects in materials and workmanship for a period
of one (1) year from the date of start-up when APC authorized service personnel performed the start-
up of the Product, or a maximum of 18 months from the date of Product shipment from APC, when
APC authorized service personnel have not performed the start-up of the Product (“Warranty
Period”). In the event that the Product fails to meet the foregoing warranty, APC shall repair or
replace any defective parts, such repair or replacement to be without charge for on-site labor and
travel if APC authorized personnel have conducted start-up of the Product. An APC Start-Up Service
must be performed/completed by APC authorized service personnel or replacement of defective parts
only will be covered. APC shall have no liability and no obligation to repair the installed Product if
non-authorized personnel performed the start-up and such start-up caused the Product to be defective.
Any parts furnished under this warranty may be new or factory-remanufactured. Repair or
replacement of a defective product or part thereof does not extend the original warranty
period.

Non-transferable Warranty extends to first purchaser for use

This Warranty is extended to the first person, firm, association or corporation (herein referred to by
“You” or “Your”) for whom the APC Product specified herein has been purchased. This Warranty is
not transferable or assignable without the prior written permission of APC.

Assignment of warranties

APC will assign to you any warranties which are made by manufacturers and suppliers of
components of the APC Product and which are assignable. Any such warranties are assigned “AS IS”
and APC makes no representations as to the effectiveness or extent of such warranties, assumes NO
RESPONSIBILITY for any matters which may be warranted by such manufacturers or suppliers and
extends no coverage under this Warranty to such components.

48 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Electrical Installation – LIMITED FACTORY WARRANTY

Drawings, descriptions

APC warrants for the Warranty Period and on the terms of the Warranty set forth herein that the APC
Product will substantially conform to the descriptions contained in the APC Official Published
Specifications or any of the drawings certified and agreed to by an authorized APC representative, if
applicable thereto (“Specifications”). It is understood that the Specifications are not warranties of
performance and not warranties of fitness for a particular purpose.

Warranty claims procedure

To obtain service under Warranty, contact APC Customer Support at (800) 800-4272. You will need
the model number of the Product, the serial number, and the date purchased. A technician will ask
you to describe the problem. If it is determined that the Product will need to be returned to APC you
must obtain a returned material authorization (RMA) number from APC Customer Support. Products
that must be returned must have the RMA number marked on the outside of the package, and be
returned with transportation charges prepaid. If it is determined by APC Customer Support that on-
site repair of the Product is allowed, APC will arrange to have APC authorized service personnel
dispatched to the Product location to repair or replace the Product at the discretion of APC.

Exclusions

APC shall not be liable under the Warranty if its testing and examination discloses that the alleged
defect in the product does not exist or was caused by your or any third person’s misuse, negligence,
improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond
the range of the intended use, or by accident, fire, lightning or other hazard.

THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW


OR OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE. THE APC EXPRESS WARRANTIES WILL NOT BE
ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY
WILL ARISE OUT OF APC RENDERING TECHNICAL OR OTHER ADVICE OR

Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A 49


Electrical Installation – LIMITED FACTORY WARRANTY

SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES


AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE, CONSTITUTE SOLE LIABILITY
OF APC AND YOUR EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. THE WARRANTIES EXTEND ONLY TO YOU AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR


EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE, SERVICE
OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN
CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT
LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE
POSSIBILITY OF SUCH DAMAGE.

50 Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation Manual – 990-1598A


Smart-UPS® VT 10-30kVA, 208V, Site Preparation and Installation – 990-1598
APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
– Regional centers:

Direct InfraStruXure Customer Support Line (1)(877)537-0607 (toll free)


APC headquarters U.S., Canada (1)(800)800-4272 (toll free)
Latin America (1)(401)789-5735 (USA)
Europe, Middle East, Africa (353)(91)702000 (Ireland)
Japan (0) 35434-2021
Australia, New Zealand, South Pacific area (61) (2) 9955 9366 (Australia)

– Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.

Entire contents copyright © 2004 American Power Conversion. All rights reserved.
Reproduction in whole or in part without permission is prohibited. APC, the APC logo, and
Smart-UPS VT are trademarks of American Power Conversion Corporation and may be
registered in some jurisdictions. All other trademarks, product names, and corporate names
are the property of their respective owners and are used for informational purposes only.

990-1598A
*990-1598A* 08/2004

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