Cnx Esgreport23

TABLE OF CONTENTS
INTRODUCTION Reimagining Staff Experiences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Stakeholder Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Nice to Meet You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Living Our Culture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Our Communities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CARE FOR THE
A Little Bit About Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Our Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Impact Around the World. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Diversity, Equity & Inclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
ENVIRONMENT
Our Global Footprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Enabling Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
to leave it better than we found it.
Aligning Our Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Pursuing Higher Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Staff Resource Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
STRATEGY Wellness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Our Strategic Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mental Health Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Youth Mental Health Advocates (YMHA) Bootcamp. . . . . . . . . . . 47 CREATE A BETTER
GOVERNANCE PLACE FOR PEOPLE
TO WORK AND LIVE
ENVIRONMENTAL Doing the Right Thing. Always.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Our Environmental Vision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Goal Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Goal Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Board & Executive Diversity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 in the communities where we operate.
Climate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Executive Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Individual Changes, Global Impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ethics + Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Going Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Cybersecurity + Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
ACT WITH
Waste. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recycling for the Better. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 APPENDIX
World Cleanup Month. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ecosystems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environmental Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Environmental Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
INTEGRITY
Tree Planting Across the Globe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Climate Risk Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 and do the right thing. Always.
Supporting Tree Planting Efforts Through Tiny Forests. . . . . . . . 23
Leveraging Hydroponics to Help a Community Flourish. . . . . . . 24
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We Put Our People First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Goal Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
People, Culture & Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Investing in Our Future Leaders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Rewards + Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
3 INTRODUCTION
FELLOW STAKEHOLDERS,
When we began our ESG journey two years ago, we set ຅ Were awarded and recognized by multiple groups
ambitious goals to help our planet, communities, and for our ESG progress and goals, including Best in Biz,
people by harnessing the power of one. We believed EcoVadis, SEAL and more.
one action had the power to create a wave of resilience, ຅ Surpassed our goal for reducing power consumption to
compassion and positivity that could change the lives of the equivalent of 50K MT of CO2e a full two years early.
countless others, and with our goals, we promised to use
our global reach as a force for good. Today, as we release ຅ More than doubled our goal of pledging 50K volunteer
INTRODUCTION
our 2023 Concentrix Sustainability Report — the third of hours to improve our ecosystems.
its kind — we are truly humbled as we reflect on not just ຅ Met or surpassed multiple goals to improve the mental
the mind-blowing progress our people have made, but health and wellbeing of our people, including releasing
the groundbreaking magnitude of their impact. They KeepAppy, our first ever app for improving mental
are proof that one action or one person has real power wellness.
to make a difference, and the ripple effect of change our ຅ More than quadrupled our efforts to improve economic
actions make on a global scale is undeniable. development in our communities through impact
hiring.
As an organization that spans many countries and
STRATEGY
thousands of communities, we love sharing the stories ຅ Strengthened and reinforced our commitments to
of our people and celebrating how they give back, help integrity, security, and ethical business conduct by
“Our ESG journey out, and lend their time and talent to making a difference. surpassing our goal for cybersecurity compliance
was built on one simple And just like we’ve done in the past, it is our privilege to training. We’ve also nearly met our 2025 goal of having
idea — that one person has share more of their stories with you in this year’s report. 100% of staff sign our Code of Ethical Business Conduct.
the power to impact our goals, Some are new — like our latest recycling efforts and
but our collective impact as One And as for the future? The best is yet to come! We’re
ENVIRONMENTAL
environmental clean-ups, or school building projects to
Concentrix can change the world. investing in new ESG projects, new businesses, and new
I’m truly honored to work with such a give children better access to quality education — and
innovations; we see more opportunities on the horizon
talented group of people, and humbled some you have been following for a few years — like the
to grow in new markets; and we’ve made more progress,
by their unwavering dedication to our impact of our Winnie Sun Memorial Scholarship that
more quickly on our 2025 goals than we ever believed
business, our planet and each other. helps young women from low-income families pursue
I am thrilled at the prospect of what possible. We look to the future with hope and confidence,
degrees in pharma, engineering and nursing — but no
our future holds.” and we are more excited about the impact of the power
matter the story, they all showcase the incredible ways
of one than ever.
our 320,000+ staff are collectively breaking down barriers
Chris Caldwell to drive positive change.
President and CEO Soon, we’ll be closing in on 20 amazing years in this
SOCIAL
business, and we’ll be celebrating the milestone by turning
This drive has helped us not only make great progress
the page to the next chapter of our growth, giving us an
toward our 2025 goals — in some cases, it has also
even greater opportunity to leave this world a better place
helped us smash targets and make even bigger, bolder
than we found it. We’re setting our sights on making an
commitments to change and impact. Since last year’s
even bigger impact locally and globally with our ESG
report, we:
efforts, and we can’t wait to share more progress with you
຅ Reached our 2025 goal of planting 250,000 trees three then.
GOVERNANCE
years early and increased our commitment.
Sincerely,
The Concentrix Team
4 INTRODUCTION
t ’s Club Celebration
en ,E
e sid ME
A
Pr
NICE TO MEET YOU!

Actually, we’ve probably already met. At Concentrix, we reimagine experiences. The tech geeks who build smarter solutions. And the
everything CX (Customer Experience) for the world’s leading operational experts who run it all and make it work seamlessly.
brands and the ones that are changing the world as we know it.
We are passionate about the work we do, and we’re even more
Whether it’s a specific solution or the whole end-to-end journey,
excited about the innovation we’re driving for the future. We’re
INTRODUCTION
we’re the people to call. We design, build, and run the entire CX
leading the way to a new generation of CX powered by data, AI,
journey.
and truly meaningful personal connection. The only limit is our
Behind the scenes, we power billions of customer interactions imagination.
every day for the brands you rely on, from household names
As we lead the way for the future of CX, one thing always remains
to up-and-comers. So chances are, you already know us (hello
true — our purpose and promise.
again!). We’re the strategic thinkers who design brand-defining
STRATEGY
OUR PURPOSE
In everything we do, we believe in doing right by and for people — our clients, their customers, our staff,
our communities, and our planet.
OUR BRAND PROMISE
ENVIRONMENTAL
Challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined for
our clients, their customers, and our staff.
We deliver on our promise every day through:

Our Doing Right DNA A Focus on Technology for Good
Doing good and doing the right thing are built deep We believe in technology with a purpose: to
SOCIAL
into our culture. It’s not a policy or program, it’s just better understand customer needs and increase
who we are. engagement to create richer, deeper, more
repeatable experiences.
Our Passion for CX One Concentrix Solutions
We are passionate about CX. Evolving it, investing We bring together the best people and technology
in it, pushing the limits on innovation, and shining to design, build, and run the entire CX journey.
GOVERNANCE
“lights around the bend” to make it a meaningful
brand differentiator for clients.
And most importantly, by living our CULTURE!

5 INTRODUCTION
A LITTLE BIT ABOUT US Concentrix at a Glance:
Our Company:
Our vision has always been to build the greatest customer and technology to support our vision, and a truly global team
engagement services company in the world, rich in diversity
and talent. And now we are perfectly positioned as a leader in
all working towards a common goal. Together, we’re the future
of CX. Across industries, across the world, we design, build, and
~$
6.4B 16 105
Years avg
the market who is reimagining the future of CX for the world’s run everything CX. TTM tenure of top Industry
INTRODUCTION
best brands. We have the right client base, the right services Revenue* 25 Clients Awards
#
Fortune
553 70+ 40+ 6

Languages Countries Continents
Our Industries:
STRATEGY
Consumer Energy & Insurance Media & Retail &
Electronics Public Sector Communications E-commerce
DESIGN BUILD RUN
ENVIRONMENTAL
We design customer We engineer, build, and We run the day-to-day Banking & Travel, Automotive Technology Healthcare
experiences for our clients integrate the technology operations and solutions as Financial Transportation Services
using insights, consulting, solutions and infrastructure a seamless extension of our Services & Tourism
and journey mapping. that power these clients’ brands.

experiences. Our Staff:
49.9% 48.1% 2.1%

Male Female Other
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Our Clients:
1000+ 125+ 130+

Clients Global New Fortune Global
GOVERNANCE
Economy Clients 500 Clients
*trailing twelve months (TTM)

6 INTRODUCTION
OUR CULTURE
We achieve our vision by living our culture every day. Our culture As our company has grown and developed, our culture has
statements are more than what you can see on our website or in remained the beating heart of who we are. It continues to be
our hallways. They are words that our staff live by, and they guide the single biggest reason our 320,000+ staff are so successful at
our decisions daily. The Concentrix culture transcends borders driving epic experiences and outcomes unimagined for our clients
INTRODUCTION
and hierarchies to reach every corner of our business. worldwide.
From our fanatical focus on our people and our clients to our belief Later on in this report, you will see our culture in action through
that we all contribute as One Concentrix, every one of our culture the success of our staff celebrated through our Unsung Hero
statements drives who we are and what we can achieve. recognition program. Read their stories to see the huge impact
they make every day.
OUR VISION
STRATEGY
To build the greatest customer engagement services company in the world, rich in diversity and talent.
HOW WE OPERATE
Three principles guide the way we
operate as a business.
ENVIRONMENTAL
We’re lifelong learners, throughout the organization
We put our people and always challenging things allows us to quickly see
We act ethically. Period. VISIBILITY
clients first — with passion. around us for better and address problems and
outcomes. opportunities.
We don’t believe in
lets us quickly adapt to
untouchable titles or “We’ve always done it Because nothing great
SOCIAL
and anticipate changes
old-school bureaucracy this way” isn’t part of our was ever accomplished by VELOCITY
in the marketplace and in
— It’s all about open vocabulary. being afraid to act.
our clients’ businesses.
communication.
While others follow the We continuously make
GOVERNANCE
to our staff, clients, and
well-trodden path, we ask, investments in what’s Every single team member
VALUE shareholders is considered
“Has anyone ever explored coming next — That’s why contributes to our success.
and upheld in all we do.
the woods over there?” we are a leader.
7 INTRODUCTION
OUR GLOBAL FOOTPRINT

Our business is truly borderless. Although we speak many way we see it, we have an incredible opportunity to use our scale
languages and come from different backgrounds across the as a force for good. The power of ONE translates to world-sized
globe, we all share a common vision. impacts across our entire family of 320k+ staff, clients, suppliers,
and partners.
With one of the most complete and robust footprints in the
INTRODUCTION
industry, we deliver global consistency with local intimacy. And the
40 +
countries
STRATEGY
Canada United States Argentina Australia China India
Brazil Colombia Costa Rica Curaçao Indonesia Japan Georgia Malaysia
ENVIRONMENTAL
Dominican El Salvador Honduras Jamaica New Philippines Singapore Thailand
Republic Zealand
SOCIAL
Mexico Nicaragua Bulgaria Egypt France Germany Greece Hungary Vietnam South Korea
GOVERNANCE
Ireland Italy Mauritius Netherlands Poland Portugal Romania Slovakia South Africa Spain Sweden Tunisia UAE UK +
Northern Ireland
8 INTRODUCTION
ALIGNING OUR PRIORITIES

Engaging Our Stakeholders Ways We Engage Our Stakeholders
Making the greatest impact as ONE Concentrix means we Now, with the right structure in place, ongoing engagement Staff Investors BoD Clients Suppliers
must listen to, learn from, and collaborate with many different from our stakeholders is more important than ever as we work
INTRODUCTION
stakeholders. Staff, clients, the board of directors, investors, and toward our goals and measure our progress to our commitments. Concentrix ONE Staff App
suppliers are all impacted by our ESG efforts and each have a Engaging stakeholders, sharing progress updates, and listening
valuable perspective to share. To ensure we’re focused on the to feedback on key challenges and opportunities requires a multi- Internal Comms & Tools
right economic, social, and environmental issues, we asked channel approach, and we continue to remain committed to
stakeholders to participate in a materiality assessment so we strengthening relationships with each of our ESG stakeholders. Staff Resource Groups
could learn what ESG issues are important to them and align our View the table to the right for all of the ways we’re engaging with
work accordingly. our stakeholders on our ongoing ESG journey. Surveys
Meetings, Roundtables &

Alignment to UN Sustainable Development Goals (SDGs)
STRATEGY
Conferences
To create a better and more sustainable future for all, we’ve aligned prosperity for people and the planet now and into the future, and Social Media & PR
our goals with 13 of the 17 United Nations SDGs. United Nations we’re proud to align our efforts with goals intended to end poverty,
SDGs were created to serve as a shared blueprint for peace and protect the planet, and create peace and prosperity for all. Website
Account Management
ENVIRONMENTAL
Direct Communications
Partnership Guidelines
ESG Partnership Programs
SOCIAL
ESG Governance
ESG initiatives are managed by our senior executive team with ESG efforts, which helps ensure we’re contributing to the right
GOVERNANCE
oversight from our board, and the team meets regularly to economic, social, and environmental issues in the communities
review goals and progress. Most importantly, many initiatives in which staff live and work.
are developed in tandem with staff who are involved in our
9 STRATEGY
OUR STRATEGIC PRIORITIES

As a global business who touches countless lives each day, we have a responsibility to enrich the lives of our staff and support the health of our planet, and it’s a responsibility we take seriously.
The way we see it, we have an incredible opportunity to use our scale as a force for good and we have focused our actions around three strategic priorities to guide our global efforts. These priorities are what
center our efforts as we act towards our 2025 goals and commitments.
INTRODUCTION
CARE FOR THE
ENVIRONMENT
STRATEGY
CREATE A BETTER
ENVIRONMENTAL
PLACE FOR PEOPLE
TO WORK AND LIVE
in the communities where we operate.
SOCIAL
ACT WITH
INTEGRITY
GOVERNANCE
and do the right thing. Always.
10 ENVIRONMENTAL
CARE FOR THE

ENVIRONMENT
INTRODUCTION
STRATEGY
OUR COMMITMENTS FOR 2025
ENVIRONMENTAL
Climate
Drive energy efficiency and
reduce carbon footprint.
Waste
SOCIAL
Reduce waste to landfill.
Ecosystems
Work to help replenish our UN SDG Alignment
GOVERNANCE
ecosystems.
W
orl
dC hina
leanup Month, C
11 ENVIRONMENTAL Care for the environment to leave it better than we found it.
ach Cleanup a
OUR ENVIRONMENTAL VISION

B e
nd
am
Te
Tr
ee
ica
Pla
Costa R
The fast-changing environmental landscape and the our climate risks aligned with the guidance provided by the
nting
Intergovernmental Panel on Climate Change (IPCC) projections Task Force on Climate-Related Financial Disclosures (TCFD).2
for the future have stressed the need for accelerated
However, we know that making a true difference in healing
environmental action by employers. Concentrix is responding
the planet takes more than businesses committing to reduce
INTRODUCTION
to this challenge by reflecting on what we have achieved
their impact. It’s also about people really making a difference
in support of our 2025 goals outlined in our inaugural ESG
— choosing sustainable options and taking sustainable actions
Report and building upon our key achievements in energy,
— that go beyond the confines of our offices. In 2022, the
waste, commuting, and green business optimizations. Our
OneEarth program accelerated awareness and fueled action
accomplishments to date, and the supporting infrastructure
that has propelled the company to reach and exceed four
established, have created momentum for us to commit to
of our 2025 environmental goals while also enabling staff to
an even bolder environmental vision designed to limit global
make changes in their own lifestyle. Our staff’s extension of
temperatures from reaching 1.5ºC above pre-industrial levels.
influence and positive impact in their immediate communities
We’re looking closely at how we impact the planet through
STRATEGY
truly represents the power of ONE Concentrix in action.
our carbon emissions in our entire value chain to reduce our
Together, we’re improving lives and the health of our planet
emissions by 50% by 20301 and pursue efforts for a net zero
for generations to come.
future by 2050 or earlier. We have also included climate risks in
our Enterprise Risk Management Framework and have defined
p lanting in Portu
ENVIRONMENTAL
ee ga
Tr l
In 2022 all five of our sites
in Costa Rica were awarded
Ecological Blue Flag awards in
“It’s our third year and we’ve the Climate Change Category.
exceeded five of our targets well
ahead of 2025. This has allowed us
to focus on mapping our pathway to
a net zero future by 2050 or earlier and
submit targets for approval with SBTi.
Thanks to all the efforts of our dedicated
SOCIAL
sustainability team, volunteers, and staff
who are passionate about leaving the
planet better than we found it.”
Philip Cassidy
GOVERNANCE
EVP Strategic Projects
1. Concentrix aims to reduce 50% of its emissions by 2030 from a baseline of 2019 for Scope 1, 2, and Scope 3 purchased NA Best In Biz Awards 2022 Best
& Corporate Strategy
goods and services; capital goods, transmission and distribution losses; and employee commuting. Environmental Program Of The
Year for a second year in a row!
2. Please refer to Appendix A for our detailed Environmental Report.
12 ENVIRONMENTAL
GOAL PROGRESS
CARE FOR THE ENVIRONMENT to leave it better than we found it
To date, we have achieved and exceeded five out of thirteen with climate science. In the pages that follow, you will learn how
environmental goals early, and we are on track to accomplish we have progressed towards our goals through exciting, new
INTRODUCTION
most of our environmental goals before 2025. This is a true projects and inspiring stories from staff around the world as we
testament to the passion of our staff doing right for the planet, journey to leave the planet better than we found it.
and as a result, it has pushed us to set even bolder goals aligned
Climate
Drive energy efficiency and
reduce carbon footprint.
STRATEGY
2023 2025
Goal Actual Goal Progress
Waste
Reduce waste to landfill.
Reduce power consumption to 57.3K 50K
the equivalent of 50K MT of CO2e**
ENVIRONMENTAL
2023 2025 Ecosystems
35% of staff using ‘work-from- Goal Actual Goal Progress
Work to help replenish our
anywhere’ mode of work to reduce 41% 35%
ecosystems.
commuting emissions by 50%** Eliminate or recycle 250,000 613K 250K
pounds of paper
30% of our power from renewable 15.6% 30%
energy sources** Eliminate single-use plastic water 45% 100% 2023 2025
bottles in 100% of our sites
Close 24 data centers 19 24
Ethically donate or recycle 100% of 56% 100%
our e-waste Plant two times the number
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of trees we consume in paper 385K 250K
Target 75% of our spend to be
35% 75% Use 20% reclaimed materials in products
procured through environmentally 14.1% 20%
conscious suppliers our construction projects
100% of our paper products 50,000 volunteer hours to 102K 50K

100% of our facilities using LED 74.9% 100% 40% 100%
coming from sustainable methods enhance the ecosystem
lighting
GOVERNANCE
Met or On Track Need to
Exceeded Accelerate
Metrics reported as of May 2023 | **We have challenged ourselves to aim higher than the initial goals set in our inaugural ESG report
h t ing in 74.9% o
D Lig f si
te
LE s
CLIMATE
We’ve made great progress towards our climate commitments of the total power for the site. In 2023, renewable energy
INTRODUCTION
to date. In some cases, we’ve even significantly exceeded our conversions and planning will expand to the Philippines, Italy,
targets, like reducing our CO2e by 57K MT versus our revised Spain, and India. The team also projects the completion of a
target of 50K MT. This exciting progress can be attributed solar panel installation in our Belfast, Northern Ireland site,
to many Concentrix sites around the world converting to Maysfield. This solar project showcases our contribution to
renewable energy and implementing energy efficient practices sustainable energy in alignment with the United Nations SDG
like LED lighting. To date, 74.9% of our sites across the globe goal 7, which aims to ensure access to affordable, reliable,
are using 100% LED lighting, and 15.6% of our global energy sustainable, and modern energy for all. In the stories that follow,
consumption is from renewable energy sources. you’ll learn more about the local and global impacts we’re
making on our journey to drive energy efficiency and reduce
In 2022, Concentrix completed an onsite solar panel installation
STRATEGY
our carbon footprint.
in Nicaragua with a capacity of 144kWp that provides 32%+
r Panels in Nicarag
la u a
+28.31% global energy So
ENVIRONMENTAL
efficiency per square foot
CDP Rating
improvement to date
We’re proud to see that our
environmental achievements have
contributed to our improved CDP
rating. In 2022, we received a B for Climate
Change and an A- for Supplier Engagement.
This is a significant jump from years past and
a testament to enhanced governance of our
environmental actions, including greenhouse
gas emissions reporting and external assurance
SOCIAL
of baseline 2019 and 2021 emissions data.*
OUR COMMITMENT FOR 2025: Understanding our biggest areas of impact has
equipped us with the necessary knowledge to
Drive energy efficiency and reduce set an even bolder environmental target to
reduce our emissions by 50% by 2030 and
carbon footprint achieve a net zero future by 2050.
*For more details on our environmental
performance, please refer to Appendix
GOVERNANCE
A-Environmental Report.
m uting to Work T
om og
f C eth
a f er
St
CLIMATE
Reducing our carbon footprint
INTRODUCTION
In order to understand the biggest sources of our carbon emissions supply chain, and our staff commuting. With this in mind, we have
and design solutions to mitigate our impact on the climate, we set our near-term goal to reduce 50% of our emissions2 by 2030
assessed the sources of our emissions in our value chain following from our 2019 baseline. We have submitted this target to SBTi for
the Greenhouse Gas Accounting Protocol.1 Through that process, approval following the commitment we made in February 2023 to
we learned that our biggest impact lies in our energy use, our commit to science-based targets in line with climate science.
Supply chain sustainability
STRATEGY
We recognize the impact procurement and supplier engagement
have on our ESG performance. As a result, we have shifted paper
consumption to products that feature the Forest Stewardship 51% of our paper consumption
Council (FSC) label, and we are committed to eliminating the use comes from FSC products and
of single-use plastic water bottles worldwide. To drive additional other sustainable sources
progress, all Concentrix procurement staff now include at least
ENVIRONMENTAL
one ESG goal as part of their performance goals.
Environmentally conscious suppliers

We pride ourselves on integrity and have a big vision and high conscious suppliers we work with. Approximately 35% of our spend
standards for the way we care for our environment. We prioritize is with environmentally conscious suppliers, and we are actively
partnering with suppliers who care about making as big an impact working toward growing this base to achieve our 2025 goals. OneEarth Playlist
as we do, and we have increased the number of environmentally
This year we launched a
SOCIAL
OneEarth playlist on YouTube to
post educational videos on topics
like greener commuting and the
elimination of single-use plastic.
These videos are accessible to
all, and staff are encouraged
to watch, learn, and share.
GOVERNANCE
CHECK IT OUT!
1. Please refer to Appendix A for our detailed Environmental Report.
2. Concentrix aims to reduce 50% of our emissions by 2030 from a baseline of 2019 for Scope 1, 2 and 3 purchased goods and services;
capital goods, transmission and distribution losses; and employee commuting. This target is not yet validated by SBTi.
Living our commitments: Drive energy efficiency and reduce carbon footprint
Individual Changes, Global Impact

ade the sw
S. m itc
h
nu
a t
o
an
LE
Sh
D
Our footprint of 320K+ staff across 40+ countries offers a powerful platform to drive small changes at home and in our local
communities that collectively add up to BIG global changes. That’s why we’ve placed a strong emphasis on staff education
INTRODUCTION
and embedding opportunities for staff to establish their own commitments to living a greener lifestyle.
Carbon Challenge portal

Our carbon challenge portal drives awareness of how the daily lives gives us the measure we need to realize the impact
simplest of actions — like installing LED lights — can truly make we can make together as an organization. And no matter how
a big difference. Staff education around daily actions that can be small a change, when multiplied across 320K+ staff worldwide,
substituted with more sustainable alternatives helps us all realize big impact is possible. We can’t wait to continue to develop and
a r A . started
STRATEGY
that sustainable lifestyle change is possible. Having a single leverage this tool on our journey to leave the environment better m co
ku m
destination where staff can log the actions they are taking in their than we found it.
h al p
23K+ Staff Participation
c
ated in a
os
ch
c ip be
ti
tin
r
Nis
ac
Gaining momentum through a Carbon pa 36 Countries Participated
g
Challenge
h
I.
cle
elo
400K+ kg Potential Carbon
ENVIRONMENTAL
a nu
Marc
In 2023, we launched the Concentrix Carbon Challenge which Emissions Avoided
encouraged staff to record environmentally responsible actions
p
between Earth Hour (March 25th, 2023) and Earth Day (April 22nd, 76K+ Pounds of
2023) in our Carbon Challenge portal. Actions included things like Waste Recycled
installing LED lights or walking to work instead of taking the bus
and staff who reduced the most carbon were rewarded with green 8K+ Trees Planted
hotel vouchers. In total, 23k+ staff across 36 countries joined in on
the challenge and total efforts equated to 400K+ kgs of potential 1,260 Light Bulbs
carbon emissions avoided — that’s equivalent to emissions from s tarted comm
Converted to LED R. ut
48.5+ million charged mobile phones! Staff recycled 76K+ pounds D. planted t i in
ilia tre a g
SOCIAL
of waste, planted 8K+ trees, switched 1,260 light bulbs to LED, and
am e
aw
247 Staff Switched to
to
reduced 162K+ kg of carbon emissions through choosing more
m
C
wo
a Vegan Diet
Rah
sustainable transportation during this four-week challenge. 247
rk
We were recognized with the
staff members even changed from a meat diet to a vegan diet — 2023 SEAL Business Sustainability
a major commitment! Award, Environmental Initiative, 162K+ kg Carbon
for our Carbon Challenge portal. Emissions Reduced
Through Sustainable
GOVERNANCE
Transportation
Living our commitments: Drive energy efficiency and reduce carbon footprint
Individual Changes, Global Impact

#MyOneEarthPromise
INTRODUCTION
In 2022, we encouraged staff to make their
#MyOneEarthPromise on social media and in our global sites
to establish their commitment to do their part in leaving the
environment better than we found it. In 2023, we expanded efforts
and asked staff to consider adding a voluntary personal social or
environmental commitment as part of our annual goal setting
process.
STRATEGY
Supporting our clients’ sustainability journeys
Did you know we design, build, and run green initiatives for our
clients? We have strategists, designers, engineers, and data
management experts who help our clients transform systems, es Fro
m Staff in
is Nic
technology, and experiences on their sustainability journey. Check rom ara
8 P gu
it out! 10 a
ENVIRONMENTAL
຅ Our cloud-based energy management solutions help over
200 companies in 30 countries track and optimize energy
consumption across operations.
຅ Our state-of-the-art IoT and Edge technology gathers data for
a global fast food chain to drive greater efficiency and reduce
food and equipment waste.
຅ The team provided UX/UI design for a major Japanese
commercial bank platform, supporting the calculation and
SOCIAL
reduction of CO2 emissions. This solution is now used by
hundreds of Japanese enterprises!
GOVERNANCE
Living our commitments: Driving energy efficiency and reducing carbon footprint
Going Green
A League of its own
INTRODUCTION
At Concentrix, we love friendly competition between demonstrating commitment, action and results, and our greenest
countries and regions. That’s why we designed the OneEarth countries are awarded for their efforts at our annual Leadership
Sustainability League. Organizing teams in this way allows us to Kick-off Meeting. It’s impressive what old fashioned competition
focus country teams to work hard towards ESG goals, but also can do to drive teams to exceed goals in hopes of taking home
offers teams the opportunity to gain “points” by extending their the win for their region!
goals and making an even greater impact. Countries gain points by
Greenest Country
STRATEGY
Thailand team being recognized as Greenest Country,
We’re proud to celebrate our Thailand team for their win as Greenest Country. 2022, and receiving their award made of upcycled flip
flops from the Kenya-based NGO Ocean Sole
Thailand’s winning stats:
຅ 55% improvement in energy efficiency performance against 2019 ຅ Eliminated all single-use plastic water bottles across all facilities
baseline ຅ Planted trees 968% above target for 2022
ENVIRONMENTAL
຅ Converted all lighting to LED in all facilities ຅ Volunteer hours 114% above target for 2022
຅ Strong waste segregation and management in place
຅ Paper recycled was 616% over target, and all paper products
procured for 2022 came from sustainable sources (Green Choice
Certification)
Renewable Energy Country Champion

The team in Germany was awarded the Renewable Energy consumption for these four sites is approximately 26% of its total
SOCIAL
Country Champion Award after converting four sites to energy consumption, establishing the country at the highest
renewable energy through strategic contract changes that renewable energy rate across the Concentrix global footprint.
switched energy sources to hydropower. Germany’s energy
GOVERNANCE
German team being recognized as Renewable
Energy Country Champion, 2022
WASTE
We’re proud to share that we are on track to meet each of our paper and 239K+ pounds of e-waste. We’ve also eliminated single- cycling in Costa Ric
R e a
INTRODUCTION
waste goals and even more proud to share that we’ve exceeded use plastic water bottles in 119 (out of 262 sites, approximately
double the target of our paper recycling goals of 250k pounds. 45%) of our sites across the globe.
Collectively to date, we’ve recycled approximately 613K pounds of
Reuse and recycle

As we build out sites across the globe, we’re designing interiors 2022, 80% of projects reused various materials — such as doors
with sustainability in mind. This includes incorporating building and tables — and repurposed palettes, container vans, paper,
and fabric for various furniture and architectural finishes. In new
STRATEGY
materials that have either been reclaimed or repurposed, and we
are always looking for ways to prioritize the use of materials that builds, we also select carpet that includes a minimum of 40%
come from recycled content. Across twenty site build projects in recycled content.
Green buildings
We continue to make strides in our green building efforts. The to this standard to 45. We recognize the value of green building
ENVIRONMENTAL
Yogyakarta site in Indonesia was platinum-certified, and our Davao practices, and we’ve started important work to benchmark site
Finance Center site in the Philippines is a BERDE certified-stage 1 buildings against our own green building standards so we can
green building project under BERDE GBRS-Version 4.2. Additional achieve a minimum of five buildings externally certified by 2025.
sites in China, Malaysia, Thailand, and Vietnam have also been
certified for ISO 14001:2015 — bringing our total sites certified
B uildings With
r LE
Ou D
g
in
Li
SOCIAL
ht
gh
Lig
ts
OUR COMMITMENT FOR 2025:
Reduce waste to landfill 45 sites certified
for ISO 14001:2015
GOVERNANCE
The Davao Finance Center site in
the Philippines is a BERDE certified-
stage 1 green building project under
BERDE GBRS-Version 4.2
Living our commitments: Reduce waste to landfill
Recycling for the Better

As humans, we have a big appetite for oils of all kinds. Rican Network of Accessible Tourism to recycle the materials
From fried foods to cosmetics, paintings, religious uses and use them to build retractable pathways and other solutions
INTRODUCTION
and even the cars we drive every day — as a species, we that create more accessible spaces on beaches for people with
consume A LOT of oil, especially cooking oil! That’s why it may disabilities.
come as a bit of a shock to you to learn that just 1 liter of cooking
Just like our staff, we’re always looking for ways to grow our efforts
oil poured down the drain has the potential to contaminate up to
with reducing waste to landfill, and with oil, we’ve definitely struck
1 million liters of drinking water.*
a golden opportunity. We can’t wait to keep expanding these
When we learned this, we knew we had to do something about it. initiatives in the coming years.
Our LATAM region — in particular, Brazil — has led the charge on
making a difference when it comes to recycling or upcycling used
STRATEGY
oil into something better. How did they do it? By teaming up with
eco-partner Grupo Havilá — a local organization that collects used
oils from animals & plants and repurposes them as raw material for 238 liters of cooking oil correctly
making products — to convert used oil that would have otherwise disposed and then transformed
been discarded into self-care and household cleaning products! into cleaning products
In a two-week period, more than 100 staff at our sites in Brazil
ENVIRONMENTAL
brought in and disposed of over 238 liters of used cooking oil at
collection points managed by our Environmental Health and
Safety team. Grupo Havilá then collected the oil, took it to their
treatment center and transformed it into cleaning products like
9 recycle partners in
soap and detergent. From there, our staff donated the cleaning
The LATAM Region
products received from the exchange to families affected by the
tragic storms on the north coast of São Paulo earlier this year.
Brazil is not the only vehicle in this race though.
In the LATAM region alone, we have nine recycling alliances,
SOCIAL
including battery recycling collections with our partner Recopila
in Colombia and plastic lid collections in the Dominican Republic
and Costa Rica. In Costa Rica, these plastic lids (which are collected
by our partner Donatapa), are part of a larger project by the Costa
GOVERNANCE
*According to the Brazilian National Water and Basic Sanitation Agency (ANA)
C hin a
Living our commitments: Reduce Waste to Landfill
World Cleanup Month

After a difficult couple of years navigating restrictions due to the pandemic, 2022 gave us the chance to unite
once again in the fight against plastic pollution, protecting our ecosystems, and organizing some truly outstanding
INTRODUCTION
clean-ups across the globe.
During World Cleanup Month, we launched our biggest cleanup activity to date with 60% of the countries we operate in
participating. In total, approximately 7K+ participating staff recorded 14K+ volunteer hours and cleaned up 31,900+ kgs of
G er
many Salvador sta Rica
waste. And even better? Half of the waste collected was recycled! E l Co
Canada Malaysia
STRATEGY
Nicaragua
ENVIRONMENTAL
Local Efforts, Global Impact
India Honduras Mexico Spain
SOCIAL
GOVERNANCE
ECOSYSTEMS
This has been a landmark year for ecosystem projects 102K+ volunteer hours towards environmental action alone,
INTRODUCTION
at Concentrix. We have reached and exceeded our 2025 and we’ve formalized our Water Policy, which prioritizes
goal of planting twice the number of trees we consume water stewardship as we look to reduce water withdrawal,
in paper products (250K trees), bringing our total to date consumption, discharge, and associated impacts.
to 385K trees planted across the globe. Staff have logged
A bolder biodiversity commitment

Reaching our tree planting target far ahead of our 2025 deadline ຅ Supporting local biodiversity and mitigating pollution
provided us with an opportunity to review our ecosystem goals through the protection and enhancement of natural habitats or
STRATEGY
and consider how our organization truly impacts biodiversity. other ecological projects, on top of efforts to reduce our energy-
Referencing the International Union for the Conservation of related emissions
Pla or
Nature (IUCN) framework for corporate biodiversity performance, ຅ Replenishing the consumption of natural resources involved ntin a d
we have assessed that we have the greatest opportunity for
g Trees in El Salv
in company operations and ensuring net positive outcomes by
impact in three key areas: planting three times the number of trees we use in paper by
1. Land use through the facilities we own or lease for operations 2025
2. Paper consumption throughout our business operations ຅ Maximizing the impact of biodiversity projects through social
ENVIRONMENTAL
3. Energy use where the source of energy is attained by burning connections such as education, media sharing, volunteerism,
fossil fuels and non-profit organization (NPO) partnerships where
Reflecting on these three key areas, we’ve refined our biodiversity applicable
commitments to drive further impact in replenishing our ຅ Committing not to develop/engage in any operations or
ecosystems, including: lease in nationally protected areas in all applicable categories
຅ Pursuing conservation of forest resources, or reforestation including strict nature reserves, wilderness areas, national
effort, equivalent to our real estate footprint by 2025 and 2x our parks, natural monuments or features, habitats, or species an
al
Pl
g
real estate footprint by 2030* management areas, protected landscapes/seascapes, or tin
g Tr or tu
protected areas with sustainable use of natural resources e es i n P
SOCIAL
he Dom
int in
e s i
ca
re
nR
nting T
epublic
Pla
GOVERNANCE
Work to help replenish our ecosystems
*Number of trees referenced will be derived from approximate number of trees per hectare (https://nhsforest.org/how-many-trees-can-be-planted-
hectare/ at maximum 2500 trees per hectare or 10,000 sqm) and consequently proportioned to our global average real estate footprint.
Living our commitments: Work to help replenish our ecosystems
Tree Planting Across the Globe

On March 22, 2023, also The International Day of Forests, Teams across the globe continue to work diligently towards tree
“I want to give
we celebrated our goal of planting twice the number planting efforts in their local community, and we couldn’t be Concentrix a BIG
INTRODUCTION
of trees we consume in paper products, or 250k trees, a full prouder of the impact being made. shout and THANK YOU
three years early. for helping us plant over
70K trees together and
congratulations on reaching
your 250K tree ESG goal! There
Matt Hill
In India and the Philippines… is so much more important
work we can do together and
Founder and President,
One Tree Planted
teams set a 100k tree planting mission last year. India has look forward to the even
STRATEGY
surpassed its goal, and the Philippines is on track to hit their goal bigger impact we can
this year. have together!”
In Colombia…
the team facilitated a vertical garden project to restore
ENVIRONMENTAL
ecosystems. A total of 372 plants were planted, and the project
will ultimately supply aromatic compounds for our staff to
Pl
a
bi
tin
a
consume in healthy, hot drinks.

m
n
o
g
aV Col
erti in
cal Garden
In Portugal…
40 staff volunteers planted a total of 300 trees and removed 15
kg of waste in Ofir, Esposende. Staff also had the opportunity
to partner with the local City Council to educate on the correct
SOCIAL
process for planting trees.
We couldn’t have completed these awesome

projects without our staff and their dedication
to improving our planet starting with their local
GOVERNANCE
communities. Our collective efforts add up to
global impact that can be felt around the world.
Pl ia
an d
tin g Trees in I n
Supporting Tree Planting Efforts Through Tiny Forests

Tiny forests, big impact aintaining
M
dia
INTRODUCTION
Did you know trees are our unquestioned allies in the Japanese botanist Akira Miyawaki) to restore natural and native
Tin
In y
fight against climate change? It’s true! From absorbing carbon forests. It involves planting a densely packed forest about the n
Fo
i
to preventing floods, cooling the planet, and providing countless size of a tennis court and filling it with plant life native to the area
ff
re
Sta
other benefits across the Earth each day, trees are incredible. in which the forest resides. Doing so has tons of benefits — like
t s
That’s why we’re going all-in to restore ecosystems in communities attracting a wide variety of animal and plant life, cooling the area
across the globe by planting more of them as part of our tree on hot days, and even storing carbon — and it makes for a great
planting goals. way for people to come together in support of our planet.
Our Tiny Forest initiative aims to do just that. For those who are To help the Tiny Forest movement, we’re actively ear-marking
STRATEGY
unfamiliar, a Tiny Forest is an eco-restoration method created patches of available land near our sites globally to convert into
by Indian engineer Shubhendu Sharma (based on a method by Tiny Forests. And the work is already underway!
In Bangalore, India…
our staff have planted two mini forests (200 sq. ft and 2,415 sq. ft.)
ENVIRONMENTAL
and have identified another 800 sq. ft site for development in the
future.
In Vadodara, India…
teams worked on their own mini forest. What’s next? Installing a
pergola with benches for our staff to relax and enjoy nature.
SOCIAL
In Batangas, Philippines…
Beth Pamatmat, our Environmental Real Estate Director and
leader of our OneEarth program, even planted her own Tiny Forest.
Beth has planted at least 20 native trees including mango, narra,
St t mahogany, calamansi, palm and pine. And aside from the natural
af es
GOVERNANCE
f in r
Ind y Fo attraction it can have for native birds and insects, this Tiny Forest
ia Ma Tin in particular is intended to be part of a future outdoor dog shelter,
intaining
providing a safe play haven for rescue dogs.
Leveraging Hydroponics to Help a Community Flourish

Adopt-A-Community
INTRODUCTION
In January 2023, we kicked off our second Adopt-A- planters to support food sustainability. And in partnership with
Community program engagement with a creekside barangay AgriPortal, Concentrix provided funds to invest in and scale-up the
in Sampaloc, Manila and the NGO, AgriPortal. AgriPortal is an existing system to a nutrient film technique allowing for a hands-
agricultural solution that dedicates various resources to revive free, automated system to carry water and nutrients to plants
and renew the agriculture industry in the Philippines, and we 24/7. Doing so increases the chance for a healthier harvest and
knew they’d be the perfect solution for helping support our new has other benefits like taking up less space, increasing available
community partners. It was an easy decision to adopt and invest planting space, and ultimately, more food production. Profits from
in another community based on the barangay’s established focus the harvest pay for operational costs and go to the beneficiaries of
on environmental sustainability. The community already had the most-needed barangay workers’ funding projects.
STRATEGY
impressive initiatives in place, and community leadership shared
We continue to enjoy working with our Adopt-A-Community
Concentrix’ goals in initiating and setting up long-term, self-
partners and look forward to leveraging new and different ways
sustaining projects.
we can make a difference in the years to come!
At the start of the pandemic, the community established an urban
garden with three hydroponic vertical gardens using recycled
ENVIRONMENTAL
SOCIAL
GOVERNANCE
25 SOCIAL
CREATE A BETTER
PLACE FOR PEOPLE
INTRODUCTION
TO WORK AND LIVE
in the communities where we operate.
STRATEGY
ENVIRONMENTAL
People, Culture, & Community
Create a culture for people to learn, grow, and be
at their best.
Our Communities
Give back to our communities
SOCIAL
Diversity, Equity & Inclusion
Create workplaces that reflect the communities
we are in.
UN SDG Alignment
Wellbeing
GOVERNANCE
Create a place that nurtures health, Pr
ide a da
happiness, and wellbeing for all staff. Mo an
nth C , C
elebrations
26 SOCIAL Create a better place for people to work and live in the communities where we operate.
WE PUT OUR PEOPLE FIRST

At Concentrix, we are committed to being fanatical about our diversity of backgrounds and experience is one of our greatest
staff. This simple yet essential promise — to always put our
people first — is woven throughout the DNA of our business.
strengths and a key factor in our ability to develop a healthy and
thriving community. Our staff even voted us as Best Company
320K+
Staff
By investing in the development of our people, culture, and for Diversity and Best Company Global Culture as part of
INTRODUCTION
environment, we ensure staff have the support they need to care Comparably’s awards. We were also delighted to earn a position
for their families, contribute to their communities, and create for the first time on the 25 World’s Best Workplaces™ list by
genuine connections with our clients and their customers. Great Place to Work® and Fortune Magazine, ranking twenty-
second in October 2022.
Proud to be home to a diverse staff of 320K+, we represent distinct
cultures and backgrounds from 40+ countries. We believe our 49.9% 48.1% 2%
Male Female Other
We focus our Social efforts around

three core areas:
STRATEGY
People, Culture & Community
We aim to create a workplace that supports our people
as they grow personally and professionally. We design The Voice Of Our Staff
structured programs for mentorship, training, and
career pathways to enable all our staff to maximize
their potential and grow with us. We’re also committed
ENVIRONMENTAL
to giving back to our communities. “The work environment is inclusive and collaborative,
“Doing right by making it a great place to build relationships with
our people, culture colleagues from different backgrounds and cultures.”
Diversity, Equity & Inclusion and community is in our Diane Hanson
Our vision is to be the greatest customer engagement 4.1 / 5
DNA at Concentrix. I am proud SVP,
services company in the world, rich in diversity and
talent. We believe that the more diverse we are as of the progress we have made People Solutions
an organization, the stronger we will be. We are over the past year, supporting our
“Even though we’re located around the globe and rarely, if ever, meet
intentional about building teams that represent the staff personally and professionally in person, I feel truly connected to my team not only professionally
diversity of thought, experience, and perspective of to maximize their opportunities but also personally. We all care about doing what’s right for our
SOCIAL
the communities where we operate. Every person is for success, welcoming their people, our clients, our community and our environment.”
welcome, and every voice is heard. unique perspectives, and 4.9 / 5
building thriving, connected
Wellbeing communities where we live
Ensuring the health and wellbeing of our staff is our
and work together.” Top 5% Top 5%
top priority. We understand that many factors impact
the physical and mental health of our staff, and we
GOVERNANCE
A+ A+
foster staff wellbeing holistically through programs
and access to tools and resources designed to provide
support and care wherever and whenever it is needed.
27 SOCIAL
GOAL PROGRESS
CREATE A BETTER PLACE FOR PEOPLE TO WORK AND LIVE
in the communities where we operate
Our staff are passionate and continue to contribute to our Social As you read on, you will hear stories of these efforts in action and
vision to create a better place for people to work and live in each of learn more about the investments we are making for our staff and
INTRODUCTION
the communities where we operate. As you can see below, we have the communities they live and work in.
made noteworthy progress towards our goals, and we continue to
work diligently to make even more positive change.
People, Culture & Community

Create a culture for people to learn, grow and be
at their best, and give back to our communities.
STRATEGY
Diversity, Equity & Inclusion
Create workplaces that reflect the
2023 2025
Goal Actual Goal Progress communities we are in.
Achieve a minimum 85% “happy 83.1% 85%

staff” in our annual ESAT surveys 2023 2025
ENVIRONMENTAL
100% of new staff members Wellbeing
trained on our culture in their first 61.1% 100% Create a place that nurtures health,
90 days 100% of Concentrix Talent happiness, and wellbeing for all staff.
Acquisition team are trained on 84% 100%
Complete 5 million hours of L&D 5.1M 5M inclusive sourcing
training per year
2023 2025
Pay a living wage globally for our 97% 100% 100% of our people managers Goal Actual Goal Progress
team members 53.9% 100%
receive DEI inclusivity training
100% of people managers receive 74% 100%
Improve economic development mental health awareness training
170,233 40K
SOCIAL
in our communities through 100% of our countries have senior
impact hiring representation that reflect their 84.4% 100% For certain work types, 6 months 100% 100%
local communities post-employment support
Support communities through 4 4
access to our facilities*
100% of staff have access to
100% increase in our current spend 135% 100% Employee Assistance Programs 100% 100%
Donate a minimum of $2.5M a $1.9M $2.5M with diverse suppliers (EAP)
year to support community causes
GOVERNANCE
Exceeded Accelerate
*Establishing baseline goal based on May 2023 data | Metrics reported as of May 2023
PEOPLE, CULTURE & COMMUNITY

At Concentrix, our staff are our greatest asset. And we know that the right tools and staff experiences to nurture a culture where
INTRODUCTION
ion
if we care for our staff and help them be the best versions of staff can be at their best, and you’ll learn more about each of these
Cult
themselves, they will be better positioned to support each other programs in the stories that follow.
it
ur
gn
and create exceptional CX moments that matter. In today’s rapidly Ad o
vocate Rec
e
changing work environment, we remain committed to creating We continue to invest in staff resources and programs like:
STRATEGY
Learning & Happiness Staff Rewards & Staff
ENVIRONMENTAL
Development Initiatives Engagement Recognition Experiences
o liday Party
H
Pr
23
SOCIAL
esi 0
OUR COMMITMENT FOR 2025: den 2
t’s C eri c as,
lub Am
Create a culture for people to learn, grow, iver
sary Ce
le
n
and be at their best
br
A
a ti
Work
ons
GOVERNANCE

Learning & Development
INTRODUCTION
Whether upskilling to perform better in their existing role, includes Benchmark, a new customized executive coaching
reskilling to take on a new one, mentoring others to practice program for women leaders, PRISM, our virtual diversity
new skills, or recognizing each other for a job well done, our leadership program, and Pinnacle, which equips senior leaders
development programs are the building blocks for how we help with the skills they need to be successful as an executive.
staff grow personally and professionally, and we strive to ensure
We also offer a DEI learning path and other leadership
that we are creating development opportunities for all staff
preparation journeys through our Concentrix University platform, I LOVE the iRise
regardless of career level.
and through each of these programs and learning paths, we aim Mentorship Program. I
Talent reviews, succession planning, midyear career to prepare staff for success now and in the future. have had the pleasure of being
STRATEGY
conversations and individual development plans act as a Mentor to several talented
Our staff are the heart of our organization, and in the coming
the foundation in identifying and planning development
stories, you’ll learn how we’re creating opportunities for staff
professionals. Not only was I able
opportunities. We offer formal Leadership Academies and a to help them develop but they did
and the business to grow together.
mentorship program designed to equip future leaders with the same for me during our sessions.
the skills and competencies they need to be successful. This I am happy to say two of my
mentees were promoted during
ENVIRONMENTAL
& Development our partnership because they
n ing Te took actions to develop
a r am
Le themselves.
DIVERSITY LEADERSHIP PROGRAM
SOCIAL
Billie W.
Sr Director Service
Delivery, USA
GOVERNANCE
Living our commitments: Create a culture for people to learn, grow and be at their best
Investing in Our Future Leaders

DIVERSITY LEADERSHIP PROGRAM
“The
PRISM training
experience was an
amazing opportunity and an
unforgettable experience to have been a
part of. By definition, a prism can be used
iRise mentorship program to break light up into its constituent spectral
colors. This program did exactly that with the “My first
INTRODUCTION
participants. The training helped break the mentorship opened the
While we have multiple training programs for staff, we In total, there are 1,700+ leaders signed up as iRise mentors who limiting beliefs of the participants and opened us door for me to take the leap
realize that development requires a holistic approach that includes are available and excited to support staff with their individual all up to accepting our true, diverse, authentic, and and let go of my reservations so I
colorful selves. Every topic covered was relevant could see the possibilities of growth
individual goals. Our staff-led mentorship program, iRise, provides development goals. This has led to 1,500+ active mentorships and empowering. What was also amazing were with Concentrix…it has helped me to
all staff, regardless of career level, with the platform to invest in spanning every career level across the globe. Participants benefit the real stories shared by fellow participants better understand my path and weigh my
that were truly inspirational. An indelible options. I gained a lot of value out of the
themselves and others. The program fosters a culture of learning by gaining exposure to other cultures and ways of thinking, not to imprint has been made in my mentorship because it made me think,
across the organization and creates valuable learning experiences mention the opportunity to build relationships and foster the skills life and it has expanded put things in perspective, make goals
me so much as a and hold me accountable to
for the future leaders of our business. necessary for career progression and growth. leader.” what I set in pursuit of
excellence. I am truly
looking forward to
STRATEGY
what’s ahead.”
Benchmark 1,700+ Available Mentors
Our newly launched Benchmark program includes customized Bhavisha D.
executive coaching specifically for our women leaders. This 1,500+ Active Mentorships
Director, Training,
program provides 1:1 and group coaching aimed at further

India
Karolin B.
Team Leader,
enhancing the skills needed for women leaders to steer our Operations, USA
ENVIRONMENTAL
business into the future.
“I have
never considered
Pinnacle mentoring as part of

my development journey
simply because I always thought not “Pinnacle was
Our Pinnacle program supports senior leaders in developing everyone would understand the kind of a great learning
strategic and innovative thinking skills so they are successfully work that I am doing. However, after going experience over several
through the sessions, I realized how wrong
prepared for future executive leadership roles in today’s ever- sessions throughout the last 12
I was! I really appreciate how the sessions
months. Personally, I had a great
changing work environment. The program also puts an emphasis allowed me to step back, reassess my approach
to issues, as well as give me the freedom to learning experience. Through these
on nurturing an environment of growth and development within speak to someone about things that I can sessions, I could network with several
their respective teams. rarely open up about to my colleagues leaders within the organization
SOCIAL
in the office. The sessions have guided and learn a lot through our
me to stay focused on my experience sharing
goals and work on them
sessions and
PRISM consistently to ensure
I get the outcome discussions.”
I desire.”
PRISM is a leadership program dedicated to building skills around
diversity, equity, and inclusion. Participants work on strengthening
their ability to overcome bias and influence positive change while
GOVERNANCE
also building their networking, negotiation, and collaborative Adiga S.
Cik Som S.
leadership skills. Director, People Sr. Director,
Solutions, Malysia Application
Development, USA

Focusing on happy staff
INTRODUCTION
Every team member contributes to our success and plays a on the data and feedback received led to key improvements
part in shaping our workplace culture. That’s why we prioritize for staff. Continuous efforts to incremental improvements in
listening to the voice of our staff and creating opportunities to the staff experience are what contribute to awards like: Best
share freely. This includes annual staff surveys (ESAT) where we Company Happiness, Best Company Outlook, Best Company
seek to understand staff perception, sentiment, and opinion of for Women, Best Company Culture, and Best Company Global
our business. The outcome of this work includes the creation of Culture.
action plans that address identified concerns, and we remain
committed to improving the staff experience.
STRATEGY
Alongside our annual ESAT survey, we also facilitate listening 86% ESAT Participation
circles and collect onboarding surveys throughout the year so
we keep a constant pulse on how our staff are feeling. 86% of 83.1% Happy Staff
global staff participated in our 2022 ESAT survey, and reflecting
Staff engagement
ENVIRONMENTAL
When it comes to investing in our people, we’re continuously email each time there is company news, staff visit BuzzHub at a
exploring ways to increase positive engagement, enrich our staff time that is convenient for them each day, greatly reducing the
experience, and further an inclusive environment. need to send out a large volume of email for staff to read one at
We recently launched BuzzHub, an internal online destination a time. Staff can read or watch videos in BuzzHub in English, or
where all staff can access Concentrix news, information, and fun switch to their local language. It’s the single source of company
when it’s most timely for them. This is revolutionizing the way our information that staff can count on to get what they need, when
staff receive Concentrix information — rather than receiving an they need it to be successful in their role.
Staff experiences
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We are committed to building an internal ecosystem that elevates and our ConnectCX platform that bring together all applications,
the staff experience starting from day one. Investments in tools like information, and alerts that staff need in one place, all support
our virtual hiring and onboarding bots, our METAX virtual campus, building a world-class staff experience.
Rewards & recognition
GOVERNANCE
Our rewards and recognition programs give managers and like President’s Club and Unsung Heroes, we’re committed to
leaders the tools they need to recognize individuals or teams establishing the right vehicles to recognize the incredible staff
and reward them accordingly. From day-to-day recognition that support our business every day.
for a job well-done using Workday badges, to our programs
n
Preside t’s Club
- A
r ta m
e
lla
ric
Va
a
rto
s,
202
Rewards + Recognition
Pue
3
President’s Club
INTRODUCTION
Since 2014, our President’s Club award program has been Winners receive an all-expenses paid four-day and three-night
used to recognize each region’s top performers. Recipients of the getaway with a guest to celebrate their accomplishments alongside
award are nominated by their peers and are those who continually company executives and leadership. It’s a small way for us to say
improve our business through their dedication and excellence, and thank you for all the incredible work they do for Concentrix every day!
we’re thrilled to host a celebration for each region to honor those who
drive our business forward every day. These individuals are shining
models of Concentrix’ culture and have each made invaluable
contributions to our growth.
STRATEGY
“I honestly “President’s “It was
can say, I’ve never Club is an amazing such a great
program and the event
experienced anything event! Everyone
e s ident’s Club APA
like President’s Club allowed me to connect was so welcoming. Pr C, 2
li - 02
before! It is such an honor and love our company I appreciate all the effort B a 3
ENVIRONMENTAL
to be nominated by my culture even more! Being that Concentrix put into
peers and chosen as a chosen as a winner and it to make the event
winner — I am incredibly invited to participate extra special! What an
grateful! Thank you, in the event is the amazing company
Concentrix!” experience of a to work for!”
lifetime.”
Club Ind
ent’s ia,
SOCIAL
d 20
e si
23
Pr
GOVERNANCE
Donna T. Juan P. Gary W.
Director, People Sr. Manager, Advisor, Sales,
Analytics, USA Operations, El Salvador Canada
Reimagining Staff Experiences

At Concentrix, we are committed to investing in innovation that creates a staff ecosystem that elevates the
experiences and wellbeing of our staff starting day one.
INTRODUCTION
HOMEr bot in action
ACE bot in action Alex bot in action
Recruiting 10.45 PM
We infuse the latest virtual hiring technology to connect HOMEr Contact

Subect Congrats on 90 days! Can you tell us about your experience?
candidates with opportunities that best meet their skills
and interests and streamline the hiring process, including AI Hello, HOMEr here,
checking in.
automated screening, virtual interviews and hiring events, Hi [first name],
and support from our online hiring bot, ACE (Amazing Careers Congratulations, you've hit a MAJOR milestone—90 days with
STRATEGY
How is everything going so Concentrix! We're so happy you're here, and we can't wait to see
Everyday). far? Is there anything you what you achieve.
need help with?
Now that you've made it through your first 90 days, we'd love to
reflect on your entire onboarding journey. This anonymous survey
takes less than 5 minutes to complete and is the final onboarding
Onboarding
Reply STOP to opt out. survey you'll receive.
As always, this survey is facilitated by our Global Onboarding bot

We leverage artificial intelligence (AI) and augmented reality (AR) Free form text response assistant, Alex, who will present you with a series of topics we're
looking for your feedback on.
through tools like our HOMEr and Alex bots. Both interact with
ENVIRONMENTAL
Get started [INSERT LINK].
different staff populations over SMS or email from point of offer Thank you for sharing your
through graduation to ensure staff are receiving the support they experience. I'll make sure any
feedback is routed to the right
We take your feedback seriously and appreciate you taking a few
moments to share your thoughts.
need to be successful in their new role. leaders for review and follow up.
Best,
Global Onboarding Team
Cancel
Beyond
As we look to the future, our focus remains on simplifying the
ecosystem and evolving the staff experience throughout the
employee lifecycle in digital training, immersive technology,
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team experience, process automation, security and compliance,
53K+ Digitally Trained
and more. This includes delivering immersive experiences using
METAX, which acts as our virtual campus where staff can meet, 127K Using Advisor Assist
collaborate, and work in real-time 3D.
75% Tech Immersed End-To-End
GOVERNANCE
4K Innovators
METAX Virtual Campus

Living Our Culture “The Culture Partner

program has been a
thought-provoking journey that
has given us the skills to support
our leaders and the wider business
Although we speak many languages and come from diverse backgrounds across the globe, we all share one thing in understanding and interpreting our
in common — our culture. It guides us in everything we do. Every decision, every day. Our culture is more than nine company culture. The program has
INTRODUCTION
statements on a wall, and we’re always looking for ways to bring them to life and embed them within the business. been a great investment in, not only Aoife C.
the Culture Partners, but the overall People Solutions
When a new staff member joins the team, their onboarding journey includes Living the Culture training which empowers them business, to add additional culture Director, N. Ireland
with the knowledge they need to apply the Concentrix culture statements to their work and experience at Concentrix. Training support. I am excited and energized
is then reinforced through our Culture Partner network, which is made up of staff ambassadors across the globe. Every month to start partnering with the
we also recognize team members who exemplify our culture through our Unsung Heroes program. As we continue to grow, we business on how to bring the
prioritize meaningful recognition of staff who exemplify and live our culture. culture to life.”
Here is a showcase of some of our amazing winners!
STRATEGY
WE ARE FANATICAL ABOUT WE ARE TENACIOUS IN OUR
OUR CLIENTS AND STAFF PURSUIT OF EXCELLENCE
ENVIRONMENTAL
As the first Team Leader for a new work at home (WAH) project in China, Sheng Angela is diligent in achieving her commitments and proactive
Jian was involved in the end-to-end recruiting and onboarding process. He about identifying project blockers early on. She is reliable and
and his team created new interview, asset management, onboarding, and solution driven, and her communication skills are outstanding.
remote support processes and resources. His fanaticism for the success of She excels at automation and is always transparent and assertive
Shen g Jian L. this project ensured stable delivery and ultimately converted to a long- when working with a team. Her focus and engagement ensure An gela K.
Advisor II, Operations, term project and client partnership. the team’s success in an agile / scrum model, and she never Sr. Consultant,
China backs down on an opportunity to make things excellent. USA
WE HAVE HIGH INTEGRITY WITH WE VALUE KNOWLEDGE
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EXEMPLARY CHARACTER OPENNESS & TRANSPARENCY
When our Peterborough, ON, site was moved to work at home, Anthony went above and beyond in providing support in the
Karla ensured that she took time with every member of her team Philippines, Japan, LATAM, and ASEAN by mentoring current and
to make certain they were prepared for the transition — physically new engineers and educating them on how to reduce business
Karla H. and mentally. She met each challenge with exceptional determination downtime by resolving production outages quickly. He has also found
ways to automate client reporting that he’s been able to share with An thon y N.
Manager II, and grace and demonstrated her exemplary character and high integrity
GOVERNANCE
other regions. Anthony’s continuous commitment to knowledge sharing Sr. Network Engineer I,
Operations, Canada through her actions. Karla embodies our culture to her core and is seen as a
makes us all better. Philippines
true leader of her team.
Living Our Culture
INTRODUCTION
WE ARE DISRUPTIVE IN THE
MARKETPLACE
WE HAVE CONTRARIAN VIEWS We can always count on Sara to never accept the status quo. She is relentlessly
focused on testing, providing feedback, and showing the team that there is always
ON HOW TO RUN A BUSINESS a better way to do things. Because of Sara, we replaced a manual and time-
consuming reporting process with automated reporting that saved the team 2+
Robin designed a comprehensive dashboard that empowers Concentrix leaders and hours of work weekly. Sara also partnered with the client to brainstorm how to
Sara C.
Robin T. clients with a consolidated view of KPIs across several reporting platforms. Thanks automate aspects of the Learning Management System (LMS) and even worked
with the LMS vendor to make enhancements that allowed the creation of Sr. Specialist,
STRATEGY
Manager II, Global to Robin’s ability to think differently, he was able to save leaders multiple Operations Support,
brand new reports and templates. As a result of this effort, the team is
Analytic Insights, prep hours weekly. The dashboard was so comprehensive that even clients Canada
now able to track completions quicker and more easily identify a list of
Philippines requested access to it!
advisors who have not completed their training. Sara’s commitment
to be disruptive to prior processes ultimately resulted in efficiencies
with major business impacts.
ENVIRONMENTAL
WE ARE BOLD IN OUR WE INVEST IN THE FUTURE
DECISIONS
Ibtissem joined Concentrix as an advisor more than 11 years ago
As a new member of the IT Project Management group, Mike
and has grown in her skills and responsibilities over the years. In
supported the implementation of a new client in Cagayan de Oro in
2019, she started as a language specialist and acted as a primary
just three business days. This included IT solutions handover, internal
Michael F. IT kickoff, build, and UAT (user acceptance testing). Mike’s strategic
contributor to upskilling courses as part of Concentrix Language
Academy. Fast forward to today, and she’s created 20+ culture and Ibtissem S.
Manager I, Project approach to project management, leadership, focus, and most importantly,
communication training videos and 50 language development courses Communications
Management I, his willingness to be bold in his decisions, resulted in a win for everyone.
Philippines in English and French. Her commitment to her self-development and the Trainer II, Tunisia
development of others is something that makes us all proud to have Ibtissem
SOCIAL
as part of the team.
WE ALL CONTRIBUTE AND

ARE ONE CONCENTRIX
Charlie is currently based in Costa Rica and supports project implementations, daily challenges,
GOVERNANCE
and needs from clients across multiple locations. One of his clients is based in Colombia, and
Charlie does everything he needs to do to ensure he is advising and guiding the team in whatever
Charlie P. they need to be successful. As a result of his ability to work as one Concentrix, our client in Colombia
Leader, IT Global Service successfully expanded to 15 countries, and the relationship with the client flourished.
Delivery, Costa Rica
OUR COMMUNITIES
As our brand grows, it becomes even more important that we Blood drives, cancer research fundraisers, volunteering time at
INTRODUCTION
maintain a relationship and sense of connection to the world local animal shelters, and clothing drives are just a few of the
around us. We aspire to strengthen communities everywhere ways staff are organizing local efforts to make an impact within
we do business. This includes increasing community resilience, the communities where we live and work. In the coming pages,
addressing environmental issues, and promoting communal you’ll read stories about the local causes that are so near to our
wellbeing. The spirit of service and commitment to our hearts.
communities globally is best reflected in the time and attention
Concentrix is proud to provide.
STRATEGY
ion Drive in Tuni
t
D on a sia
Give back to our communities
ENVIRONMENTAL
SOCIAL
GOVERNANCE
Living our commitments: Give back to our communities
Impact Around the World

The power of ONE Concentrix can be felt around the world. Together, our individual commitments in our local
communities add up to global impact. See what we’re up to around the world.
INTRODUCTION
In India… In Australia and New Zealand…
The team volunteered to spend time with abandoned pets Staff recently participated in a breast cancer run, raising
at Charlie’s Animal Rescue Center. Staff brought food, vital funds for a worthy cause. The team also recently
toys, and hygiene kits, and most importantly, loads collected donations for the Homeless Connect Drive
STRATEGY
of love for the animals who need it most. 150+ pets in Brisbane. This is a one-day event that provides
benefited from the more than 300+ volunteer hours free services to people experiencing or at risk of
graciously given by 75+ staff volunteers. The team homelessness. This drive has helped more than
also observed International Day of Persons with 19,870 people and is part of the city council’s
Disability where the team celebrated diversity commitment to improve the quality of life for
and held important conversations about all residents.
inclusion in the workplace.
ENVIRONMENTAL
In Costa Rica… In Colombia…
The team in Puntarenas hosted a cleanup drive Our team visited the Milagrinos Animal Shelter
SOCIAL
where staff were able to collect 286+ pounds of to donate food, cleaning products, and blankets.
materials, helping the problem caused by ocean The team also cared for the animals, taking them
debris on marine life. 40+ volunteers joined the effort on walks and giving them the love and attention
giving 420 hours of their time to this effort. It was a win they need to thrive. It was a great day and served as
for the community, but also in creating an opportunity for a reminder of the importance of protecting our society
staff who are passionate about the environment to connect through the support of the animals in our communities.
with one another.
GOVERNANCE
Living our commitments: Give back to our communities
Impact Around the World

The power of ONE Concentrix can be felt around the world. Together, our individual commitments in our local
communities add up to global impact. See what we’re up to around the world.
INTRODUCTION
In the USA…
In the Philippines... Our team in Nashville was proud to participate and sponsor
The team hosted “Hoop for a Cause,” which brought together the “Gender Blender 6” event, which brings together local
PBA (Philippine’ Basketball Association) legends and community members and corporate staff resource groups
Concentrix all-stars in a friendly game full of good fun and (SRGs). The event included performances of 80s and
entertainment. In total, the event raised PHP 2 million 90s country hits from local drag queens, and raised a
STRATEGY
(approximately $36K USD) for the Concentrix Staff record-breaking $24,400 that benefitted the Oasis
Pledge Fund which is used for medical, educational, Center, a safe and affirming space for LGBTQ+
and emergency needs of Concentrix staff. youth to explore and celebrate their identities
and access lifesaving mental health services.
The Jacksonville team has also worked hard to
gather needed clothing items in support of
In Italy… Hubbard House, which provides resources to
ENVIRONMENTAL
victims of domestic violence. In addition, the
team participated in the Stand Up & Stride
Our team in Cagliari painted the city pink when Domestic Violence Awareness walk.
they participated in the SoloWomenRun — an
exclusive, all-women event where proceeds
were used to finish paying for a portable
ultrasound scanner in the local community.
In Ireland…
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In Spain…
The team took part in fundraising on the streets of
Dublin to raise money for Daffodil Day as part of Irish
Cancer Society’s cancer research.
The team organized a toy donation to celebrate Three Kings
Day and took part in a blood donation campaign with 55+
volunteers.
GOVERNANCE
DIVERSITY, EQUITY & INCLUSION

Diversity, Equity & Inclusion (DEI) is vital to creating and DEI is deeply valued, and purposely embedded into the DNA at
INTRODUCTION
maintaining a successful workplace; one founded on the Concentrix. It’s a fundamental aspect of our ability to cultivate
principle that all people can thrive personally and professionally. a nurturing and supportive environment for all staff, creating
Every day, we celebrate the diversity of our staff by fostering an a culture where everyone is affirmed, feels seen, heard and
environment that welcomes and respects every individual so appreciated for their remarkable contributions. When we strive
they can grow to be the best version of themselves. Through our to instill a more in-depth understanding of our uniqueness, that
Staff Resource Groups (SRGs), fireside chats, webinars, and other uniqueness is embraced and celebrated.
activities and initiatives, we help our people to connect, spread
In the pages that follow, you’ll learn how DEI shows up and feels
awareness about important causes, and improve the diversity
across our business.
and inclusivity of our workplace.
STRATEGY
undraiser in n Campa Se s sio n i n P
e F Au atio i gn ss or
id c on in ll n
e tu
Pr D e
ga
kl
Sp
W
Q
o
an
l
BB
Blo
ain
d
Create workplaces that reflect the
ENVIRONMENTAL
communities we are in
C hildren in al Women’s im al Shelter

ing Br on M n s
p az ti on A in
el na ng C
SOCIAL
H
er
i
il
th
ol
rt
nt
po
om
in
Celebrating I
S up
P
b
hilippines
ia
GOVERNANCE
Living our commitments: Create workplaces that reflect the communities we are in
Enabling Education
We believe in the power of education, and we’ve set out to do what we can to enable education
for those in the communities where we live and work.
INTRODUCTION
Supporting schools Kitchen Cere
ur
arp mo
In India, 60 million children lack education and 40% of girls do not
G ad ny
attend school or drop out. Our team aimed to impact one education
o Adopted Sc
experience at a time and engaged in supporting 12 schools across t ho
five Indian cities that ultimately benefited 6,400+ disadvantaged isit ol
V
children. We’ve also supported the inauguration of computer labs
STRATEGY
at high schools across India to encourage digital literacy and skills
for students.
remony at Gar
Ce hi
Providing meals g B az
in
ak
id
Concentrix is proud to sponsor a kitchen in Gadarpur, India that
re
pu
ENVIRONMENTAL
db
has the capacity to cook 15,000 meals per day. Through Concentrix’
rS
Groun
sponsorship, the kitchen has served more than 250k meals as well as
choo
8.5 million meals through the mid-day meal program across India.
The mid-day meal program provides access to nutritious meals to
l
students so they can remain focused on what’s most important —
building their future.
Mid-Day Meal
Beneficiary
SOCIAL
Jayanthi, 13, says the mid-
day meals served in school
helped provide the foundation she
needed to concentrate and excel
academically. Being well-nourished
12 Schools 6,400+ Children
allows her to focus on her dream to
enter the police force and be the
GOVERNANCE
5 Cities 8.5 Million Meals
“real hero” of the country. She
especially loves the dal and
chawal on the menu! Jayanthi,
age 13
Pursuing Higher Education

Winnie Sun Scholarship
INTRODUCTION
In 2020, Concentrix launched the Winnie Sun Scholarship Upskilling is also an important component of the Winnie Sun
in honor of our former Global EVP of Delivery and beloved Scholarship program, and to date, 150+ upskilling sessions
member of the Concentrix family, in partnership with The Lila with 300+ participants have taken place, allowing participants
Poonawalla and Lotus Petal Foundations. This scholarship to connect with one another and learn about topics that will
enables young women from low-income families to pursue benefit them on their education journey. Topics include things
degrees in pharma, engineering, and nursing. like personality development, design thinking, interview skills,
wellness, and more. The program also supports one-on-one
Now in its third year, Winnie would be proud to know what an
mentorship for a portion of the scholars and matches them with
impact this scholarship has made in the lives of young women
Concentrix leaders through our Buddy Connect Program.
STRATEGY
across India. Since its creation, 330+ students have received
scholarships that have enabled their ability to study at top-ranked
universities. Sch
olarship Winner
Hear from participants
ENVIRONMENTAL
“The sessions
on communication, “I like the session
“We learned many
personality development, on dealing with anxiety
things. I enjoyed this session
interpersonal skills, & during exams and I
a lot. My MS-Excel skills have
interview skills have helped even have headaches and illing Sessio
improved significantly. The sk
session was very interesting and me immensely to bridge the restlessness not only during Up n
SOCIAL
gap between my background exams but any anxiety. Mam
useful. I have some tools now
and the ecosystem at my thank you so much for the
that I can use to optimize my
institute. I really enjoy my session it has helped to
learning potential. Thank you
classes, especially on time understand how to overcome
for arranging such a nice 330+ Scholarships
management and it and I will practice it.
session.”
public speaking.” Thank you so much.”
150+ Upskilling Sessions
GOVERNANCE
300+ Upskilling Sessions
Participants

At Concentrix, we embrace working with diverse teams with To monitor the maturity of Diversity, Equity, and Inclusion
INTRODUCTION
different work styles, problem-solving techniques, ideas, and (DEI) within our culture, we’ve established a Global DEI
local cultural norms. We believe this contributes to innovative Scorecard. Establishing clear measures of success and reporting
solutions and superior outcomes. Collectively, we are designing, mechanisms provides us with the infrastructure to identify gaps
building, and running the future of Concentrix, and we recognize and opportunities for DEI initiatives. We continue to make strides
the importance of a workforce who is prepared to share their in our commitments through our three pillar strategy.
diverse ideas and perspectives. It’s our differences that make us
stronger, and our diverse teams are what allow us to navigate
and thrive in local markets.
STRATEGY
Three Promote Reinforce Build
Pillar Diverse Inclusive Conducive
Strategy Representation Behavior Ecosystem
KEY INITIATIVES
ENVIRONMENTAL
Be Seen, Be Heard, Be You campaign
Allows staff to voluntarily self-declare their identity. Having a complete picture of our staff population allows us to build and execute a
data-driven strategy to secure and support the most diverse and innovative workforce of the future.
Culture of belonging survey Best Diversity, Equity, & Inclusion Strategy
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We concluded the first phase of our inaugural Diversity, Equity, and Belonging Survey to begin developing our Inclusion Index. This served
as a guide on how we create an inclusive workplace and a measure to hold ourselves accountable to a culture of belonging. The survey
informs DEI metrics and measurements as well as DEI needs and benchmarks necessary on our journey to strengthen company practices
for talent management. We received a 4.26 Culture of Belonging Index across 22 ratings, which indicates that staff feel we have a welcoming 4.26/5 Score on Culture
and positive culture where they are respected and valued. of Belonging Index
GOVERNANCE
Global Diversity, Equity & Inclusion policy 169k+ Staff Have Self-Identified
Our DEI Policy broadly defines a code of conduct which should be embraced to promote and foster inclusive behavior and serves as a
guiding principle for workplace behavior.

KEY PROGRAMS
INTRODUCTION
Celebrating our diversity
We believe that sensitization and education towards DEI programs should be continuous to create and further amplify awareness.
Marking days of significance across diverse dimensions helps us bring focus to key conversations, address misconceptions, create
opportunities to engage in conversation with an audience outside of Concentrix, and provide a platform for staff to celebrate with us on
our inclusion journey. Key engagements included Global Diversity Awareness Month (GDAM), International Day for Persons with Disabilities Achievement of the Year in
(PWD), Black History Month, Women’s Month, and Pride. Diversity
STRATEGY
Facilitating key conversations
Our DEI annual event calendar systematically celebrates differences by enveloping key conversations on critical topics through fireside
chats, panel discussions, and webinars. These events enable experiential learning from Concentrix Leadership and experts in the DEI field.
Outcomes include a better understanding of best practices and how staff can support DEI in their teams.
ENVIRONMENTAL
45+ Panel Discussions, Fireside Chats, and Webinars
8,500+ Staff Participants
DEI learning path
SOCIAL
We continue to launch new ways to equip and empower staff to take a role in standing up and doing what’s right for each other, our clients,
and the communities we serve. We offer comprehensive training on the topic “Diversity - Equity & Inclusion” for people managers and
“Inclusive Sourcing” for recruitment teams. These build understanding around identity, bias, microaggression, and how unique attributes
shape an environment of inclusion and belonging at Concentrix.
GOVERNANCE
27k+ People Managers Completed
2k+ Recruitment Staff Completed

Staff Resource Groups

Staff Resource Groups (SRGs) play an essential role in our business. SRGs are voluntary, staff-led groups that create an inclusive culture where staff voices are heard. We promote diversity through the
endorsement of four SRGs who are responsible for generating business opportunities and contributing to employee development and retention for the respective staff population they support. Our
INTRODUCTION
SRGs also promote mutual respect and highlight the value of our respective differences to drive innovative solutions for how we can best support staff across the business.
Executive Sponsors from our Senior Leadership Team champion and endorse key initiatives across SRGs to ensure ideas that come out of these groups have the platform they need to impact the business.
NOW (Network of Women) PRIDE (LGBT+ Network)

Cultivate an inclusive environment that supports and Raise awareness to build a culture of acceptance and celebrate
encourages women to advance their skills and leadership the community of LGBTQ+ staff and provide them with the
STRATEGY
potential through connection, development, collaboration, resources needed for growth and development through
and discussion. education, communication, and mentorship.
“At Concentrix we are so fortunate to have Staff Resource “DEI has been important to me as it has allowed a platform
Groups as they add an additional layer to DEI, connecting for our usually unheard voices to tell their stories, share their
Cindy B. staff with similar interests and experiences and providing Sean M. experiences, and help us all learn about fostering a fully
NOW Global Chair a safe and supportive space for us to discuss sensitive PRIDE Global Chair inclusive working environment that highlights our differences
ENVIRONMENTAL
and important issues that impact our staff’s quality of and similarities, celebrates them, and offers a better reflection
life. Concentrix NOW brings women and allies together of humanity than society outside of work would indicate.”
to support, mentor, and develop women within the
organization to prepare for their next role and also enable
safe space.”
BPN (Black Professionals Network) ABILITY (Persons with Disabilities Network)

Foster networking, professional development, mentoring, Advance awareness and inclusion for people with disabilities
SOCIAL
and leadership opportunities for Black professionals at at Concentrix by creating equity in the opportunities to be
Concentrix while creating a corporate consciousness of the ABILITY
PERSONS WITH
recruited and hired for and to improve, advance, and ensure
Black experience in the workplace. DISABILITIES
that every staff member can fully participate in every aspect of
our business.
“Our mission is to promote a culture of knowledge, openness
and transparency while supporting the development of Black “Diversity, Equity, and Inclusion is important to me because
Ron P. professionals through our BPN. We strive to create an inclusive Seena R. I strongly believe that when diverse individuals with various
GOVERNANCE
BPN Global Chair environment where our team members can continuously learn Ability Global Chair abilities, upbringings, and worldviews collaborate, there is no
and grow, share their ideas openly, and network. By living these limit to what can be produced. It is important that as a global
values and supporting our network, we aim to build strong ally organization we encourage those differences to be celebrated
relationships with our peers and contribute to a more diverse, and explored as leaders. It is what gives businesses a human face
equitable and inclusive work environment.” and genuine sense of being global.”
WELLNESS
“At Concentrix we
recognize that our staff
Our staff are the heart of our organization. Their wellbeing is EMEA where we’ve provided external Suicide Prevention
members are our greatest assets,
INTRODUCTION
our top priority, and we aim to create a workplace that nurtures training and certification to 15 highly qualified Mental Wellness
and their wellbeing is paramount to
health and happiness for everyone. This starts with resources like Partners to form a Suicide Prevention Care Group that support
our success. Wellbeing infused work
our network of 1,400 Mental Wellness Partners who are trained staff during crisis situations. Efforts like these, combined with
life is not only essential for creating
to serve our staff with care every day. We also have 221 Peer our 100% EAP coverage for all staff globally, provide access to
Support Partners prepared to engage with staff about difficult the tools and resources staff need across a wide range of issues.
positive culture but also a catalyst for Bahar O.
our organization’s success. By investing
topics. Senior Director,
Our deep commitment to the global wellbeing needs of our in our people’s mental, emotional, Global Wellness,
Education is also a critical component to ensure leaders and staff has led to the development and implementation of several and physical health, we create an Canada
staff can create an environment that supports mental health. platforms and initiatives designed to positively impact behavioral environment where our staff can
To date, 75.71% of people managers have completed Spotting and mental health resiliency, as well as psychological safety, in and
STRATEGY
thrive and reach their full
the Signs of Mental Distress Training, and 57% of staff have out of the workplace. We will share more about these important potential.”
completed Mental Health Awareness Training. This year, we’ve programs later in the report.
even launched a Care Group Program in North America and
ENVIRONMENTAL
“As a trainer,
I would like to say how

much the content you bring,
whether they are just sessions for
Create a place that nurtures health, fun and decompression, or sessions
aimed at improving the quality of life
happiness, and wellbeing for all staff. 1,400 mental and performance of advisors, are simply
wellness partners transformative. Not to mention the follow-
ups, check-ins, suggestions, and support the
221 peer support partners wellness program offers. Having wellness at
work made all the difference for me and helped
SOCIAL
100% EAP coverage me a lot to better understand my
for all staff limitations, how to develop effective
ways to deal with them, find a
routine that was compatible
and eventually be
recognized and achieve
my goal.”
GOVERNANCE
Vinicius F.
Trainer, Brazil
Living our commitments: Create a place that nurtures health, happiness, and wellbeing for all staff
Mental Health Programs

We know mental health isn’t a one size fits all. That’s why we offer staff a variety of resources so we can ensure no
matter what support staff need, we’ve got the right mix of tools to help everyone thrive.
INTRODUCTION
Safe Space
Safe Space, our mental health crisis resource center, provides 14K clicks, and our global Wellness Toolkit has hit 69K. This is a
staff with a comprehensive and streamlined online destination to testament to the importance of providing access to mental health
manage mental health and find the support they need when they care and the difference it can make.
need it. Since launching in December 2022, Safe Space has received
STRATEGY
KeepAppy
Our multifeatured wellness platform, KeepAppy, aims to empower The KeepAppy Wellness toolkit includes:
and engage staff with proactive and preventative mental
຅ Mindfulness tools ຅ Personalized content and health reports
health techniques. Available 24/7, staff can engage in positive
຅ Helplines ຅ Journal and gratitude diary
ENVIRONMENTAL
wellbeing at any time. Our proactive toolkit contains all the tools
຅ Daily vitals tracker ຅ Personal alerts
necessary in one location, comparable to a gym for your physical
຅ Goal tracker ຅ Behavior counter
health. KeepAppy aims to educate and empower our staff to act
proactively against mental decline and unmanaged stress.
Wellness comprehend
Wellness Comprehend is an ongoing neuroscientific microstudy We continue to lead the industry with creative and customized
whereby our staff’s engagement and psychological safety scores wellbeing solutions for staff including wearable relaxation headsets
SOCIAL
are measured to build a deeper and more objective understanding that leverage virtual reality. In our METAX environment, we have
of an effective work environment. We’re thrilled to announce that created diverse offerings for different needs such as art therapy
our Comprehend neurotech research project has scored a Best in rooms, wellness infused coaching rooms, meditation spaces, and s s Infused Co
e ac
Biz Award for HR Enterprise Product of the Year! physical activity areas. lln
hi
W
ng
META X
Room
GOVERNANCE
Living our commitments: Create a place that nurtures health, happiness, and wellbeing for all staff
Youth Mental Health Advocates (YMHA) Bootcamp

The unprecedented times we have seen over the developed is an exclusive four-week bootcamp that focuses
last few years have challenged us all to take a closer on building mental health self-awareness alongside skills to
INTRODUCTION
look at our mental well-being. And as part of our ongoing advocate and educate friends and family about mental health.
commitment to create a place that nurtures health, happiness, Participants in the bootcamp also enjoyed a series of virtual upskill
and well-being for all staff, the team recognized the importance sessions that equipped them with the skills needed to navigate
of establishing a resource for the children of Concentrix staff. At relationship issues and conflicts.
the end of the day, it’s not just adults who are coping with mental
This program was free to Concentrix staff and had over 40
health challenges — children and teenagers are struggling too.
participants. We can’t wait to continue identifying needs just
To address the need, the team created the YMHA Bootcamp like this to develop and nurture programs that help us, and our
in partnership with Antarmanh, our EAP partner. The program children build resilience to face our daily challenges.
STRATEGY
ENVIRONMENTAL
SOCIAL
YM n
HA Bootcamp Sessio
GOVERNANCE
48 GOVERNANCE
ACT WITH
INTEGRITY
INTRODUCTION
and do the right thing. Always.
STRATEGY
ENVIRONMENTAL
Board & Executive Diversity
Lead with diversity of thought and
a view to the future.
SOCIAL
Ethics + Compliance
Enforce standards for ethical
business conduct.
Cybersecurity + Data Protection UN SDG Alignment
GOVERNANCE
Lead in cybersecurity and data protection ad
Le
na
er elo
practices. sh
ip arc
Tea g,B
m, Ki tin
ck Off Mee
49 GOVERNANCE Act with integrity and do the right thing. Always.
DOING THE RIGHT THING. ALWAYS.

Integrity is part of our DNA. It guides our decisions. And we are
continuously developing our processes and policies to ensure
that we are doing the right thing, always. Since our last report, we
adopted a Human Rights Policy to reinforce our commitment to
INTRODUCTION
human rights and to uphold dignity and respect for individuals. “In the past year, we
We also adopted a compensation clawback policy to support continued to demonstrate
our commitment to pay for performance in our executive our commitment to integrity,
compensation program. As always, we continue to monitor our diversity, and ethical business
processes to ensure we keep our defenses up against cyber-
conduct. Our Human Rights Policy is a
attacks.
wonderful reflection of our values and the
importance of people to everything we do.
We govern and operate through I continue to be extremely proud to be part
commitments across three areas: of an organization with such a diverse and
STRATEGY
accomplished board of directors, and I see the
vigilance with which our team approaches From The Nicarag
Board & Executive Diversity ises
cybersecurity and data protection every ua
Our diverse board of directors and well-rounded rom nS
day. Our Governance commitment to do P ta
08 ff
executive team bring different experiences, 1
the right thing always is embedded in
backgrounds, and points of view that all contribute
to a more effective decision-making process and
who we are as an organization and
ENVIRONMENTAL
better outcomes for our stakeholders. continues to propel our progress
toward our 2025 goals.”
Ethics & Compliance

The duty to act ethically is built deep into our culture
and shapes every single decision we make.
SOCIAL
Cybersecurity & Data Protection
We strive to be a leader in cybersecurity and data
protection. Our clients’ trust is at the heart of our
business — it’s one of the reasons we take dedication
to integrity so seriously.
Jane Fogarty
EVP, Legal +
GOVERNANCE
Corporate Secretary
50 GOVERNANCE
GOAL PROGRESS
ACT WITH INTEGRITY and do the right thing. Always.
Our clients and staff put a lot of trust in us every day. Over the past As you read on, you’ll see how we have made progress towards
year we have continued to earn that trust, upholding the highest our goals, like training nearly all staff on cybersecurity compliance
INTRODUCTION
standards, engaging our people and partners, and delivering and achieving an almost 100% commitment to ethical business
against our Ethical Business Conduct and Cybersecurity and Data practice across our workforce.
Protection practices and goals.
Ethics + Compliance Cybersecurity + Data Protection
STRATEGY
Enforce standards for ethical Lead in cybersecurity and data
business conduct. protection practices
2023 2025 2023 2025

Goal Actual Goal Progress Goal Actual Goal Progress
ENVIRONMENTAL
~100% COEBC staff sign-off 99.6% ~100% Ensure we never let our guard
down ✓ ✓
Promotion of whistleblower and

anti-corruption programs globally ✓ ✓ Ensure compliance in
cybersecurity training
95% 90%
100% compliance with Vendor 100%

Invest in industry-leading security
✓ ✓
SOCIAL
Code of Conduct * infrastructure

Exceeded Accelerate
GOVERNANCE
Metrics reported as of May 2023
*Measurement process being developed
BOARD & EXECUTIVE DIVERSITY

We are deeply committed to caring for our diverse staff, audit, compensation, nominating, and governance committees.
INTRODUCTION
stockholders, clients, communities, and planet, and the way we We invite you to learn more about our board and board governance
govern is shaped by that pledge. Upholding the qualities we seek by reading our annual proxy statement.
in our staff, our board of directors form a team of exceptional
Our board also advises our executive leadership team, who is
advisors with diverse backgrounds, qualities, passions, and
responsible for guiding Concentrix each day and reflects the
experiences. Our board members, who you will read about in the
global reach of our business. Our executive leaders are diverse “Our ESG commitments
coming pages, have exceptionally strong business leadership are something we are
and well-tenured thought leaders with 370+ years of aggregate
backgrounds and are deeply experienced in the areas that matter
most to our success, including tech, talent, and finance.
experience steering companies through competition and deeply invested in, and we each
business challenges to success. recognize the weight we carry
Our board members are highly engaged and care passionately
STRATEGY
As we continue our path to 2025, we are fully committed to leading within our respective roles to support
about our ESG initiatives and receive regular updates about
our progress. Consistent with our adherence to regulatory
with diversity of thought and a view to the future, always. them. Our diverse perspectives and
compliance, our board governance maintains fully independent experiences uniquely equip us to
understand the importance of our
efforts, and on behalf of the Board,
we’re proud to support a business
ENVIRONMENTAL
committed to making the world
a better place.”
SOCIAL
Act with integrity and do the right thing.
Always.
Kathryn Marinello
GOVERNANCE
Chairperson of the Board
BOARD & EXECUTIVE DIVERSITY

Kathryn Marinello Chris Caldwell
INTRODUCTION
Chairperson of the Board Director
Kathryn Marinello is a natural and passionate business As the leader of Concentrix for more than 15 years, Chris
leader and was chosen to serve on our board due to her Caldwell has extensive knowledge of the industry and is
extensive leadership experience, including on several uniquely qualified to understand the opportunities and
public company boards of directors, and her strong challenges facing our business. 37% M 63% F
background with the consumer services, technology, and
BPO industries. BoD Diversity
Teh-Chien Chou LaVerne Council
STRATEGY
Director Director
280+
T.C. Chou is a seasoned business leader who was chosen LaVerne Council is an innovative industry leader who
to serve on our board due to his strong background was chosen to serve on our board due to her strong
in finance and his substantial experience with public background in information technology and expertise
with leading transformational change.
company boards of directors, including several
technology-focused companies.
YEARS
Committees: Audit + Compensation
Committees: Audit Chair + Nominating and Governance
ENVIRONMENTAL
Experience
Jennifer Deason Kathryn Hayley
Director Director
Jennifer Deason is a strong tech leader who was chosen A dedicated business leader, Kathryn Hayley was chosen
to serve on our board due to her experience with to serve on our board due to her strong background in
consumer-focused, technology-enabled businesses and information technology, financial services, and talent
her strong background in financial and operating roles. management as well as her extensive experience as a
public company leader. Finance Information Human
Committees: Nominating and Governance + Audit Marketing
Committees: Compensation Chair + Nominating and Technology Capital
SOCIAL
Governance
Dennis Polk Ann Vezina

Director Director
As the former Chief Executive Officer of SYNNEX, Dennis As a TD SYNNEX Board member, Ann Vezina has a strong Strategic Financial Communications New Economy
Polk has deep knowledge of Concentrix and our industry. background with Concentrix and is deeply familiar with Planning Services Businesses
GOVERNANCE
He also brings to our board strong leadership skills and its offerings. She also has extensive experience in the
an extensive background in finance, operations, and BPO industry and with personnel management.
distribution. Industry Experience
Committees: Nominating and Governance Chair +
Compensation
EXECUTIVE LEADERSHIP
Our clients place deep trust in us to represent their brands every
Kathy Juve
INTRODUCTION
day, and we take that responsibility seriously. Every choice we Chris Caldwell Diane Hanson
EVP, Global Solutions &
make and every touchpoint we have with a customer has the President and CEO SVP, People Solutions
Strategic Partnerships
potential to affect that trust. Started September 5, 2005
Started January 4, 2016
Started October 3, 2005
Our Senior Executive Team (SET) embodies our culture

and commitment to ethical business practices, which they
demonstrate daily. Although geographically located across the
world, the SET works as a cohesive team, demonstrating their
ability to work across cultures and time zones. This is a team Guy Brosseau Jason Marasigan Cormac Twomey
that brings contrarian views on how to run a business to life, EVP, Information Systems SVP, Corporate
STRATEGY
EVP, Global Operations &
challenging each other in how to be disruptive in the marketplace & Security Development Delivery
Started October 1, 2012 Started April 2, 2012 Started June 7, 2014
in each decision that is made, and commits to lead with ethics
and integrity, always.
Philip Cassidy Dinesh Venugopal
ENVIRONMENTAL
EVP, Strategic Projects & President, Concentrix Andre Valentine
Corporate Strategy Catalyst Chief Financial Officer
Started February 14, 2000 Started October 5, 2020 Started August 18, 1997
62% M 38% F
Executive Diversity Monica Egger Jane Fogarty

SVP, Financial Planning & EVP, Legal & Corporate
Analysis Secretary
SOCIAL
Started July 28, 1997 Started September 20, 2021
370+
YEARS Debbie Gonzalez Rick Rosso
SVP, Global Marketing & EVP, Sales & Account
GOVERNANCE
Communications Management
Started September 21, 2020 Started March 14, 1984
Experience
ETHICS + COMPLIANCE
99.6% of staff have
Doing good runs deep in our DNA. Integrity and ethical business conduct and value its importance. As you continue reading, you’ll reviewed and affirmed their
INTRODUCTION
conduct are fundamental to every decision we make, and we learn about our dedication to keeping data safe, representing our commitment to our COEBC
expect staff to reaffirm their commitment to ethical behavior communities, ensuring human rights are respected, and setting
annually. We also strive to partner only with like-minded clients clear expectations of integrity in everything we do.
and vendors that align to our high standards of ethical business
Code of Ethical Business Conduct (COEBC)

Our COEBC guides staff on how we conduct business and act with In the midst of the COVID pandemic in fiscal year 2020, our staff
integrity always. Each year, we ask everyone in our organization to participation rate was 97%, and we are proud to report that in fiscal
STRATEGY
review and affirm their commitment to our COEBC, achieving very years 2021 and 2022, we reached participation rates of 99.6% from
near to 100% participation by our more than 320,000+ staff across our staff around the world.
the globe. This is a true indication of the importance we place on
ethics regardless of role or level.
ENVIRONMENTAL
Enforce standards of ethical business
SOCIAL
conduct
GOVERNANCE
ETHICS + COMPLIANCE
Anti-corruption
INTRODUCTION
We have zero tolerance for bribery, kickbacks, or any other form from exploiting their position for personal gain and are required to
of corruption. Staff are prohibited from accepting or offering any report any actual or apparent conflicts that could interfere with
form of improper payment when conducting our business, and acting in the company’s best interests. By taking such a strong
our COEBC emphasizes strict compliance with the U.S. Foreign stance against corruption, we aim to assure our staff, clients, and
Corrupt Practices Act, the United Kingdom Anti-Bribery Act, and shareholders that doing good is in our DNA.
similar laws around the world.
Our COEBC also requires that business decisions be made free
from conflicts of interest. All staff, regardless of level, are prohibited
STRATEGY
Whistleblower program
We encourage staff to keep our company ethical not only through We investigate all credible complaints received through our
their actions but by reporting any misconduct through our whistleblower program and report to the Audit Committee on
whistleblower program. The Whistleblower Program provides complaints received at minimum once per quarter. This helps us
ENVIRONMENTAL
multiple avenues to report concerns anonymously, including a serve our clients, people, and business in a way that meets our
confidential website with multilingual reporting capabilities that’s strict ethical commitments.
accessible 24 hours a day, 365 days a year. Staff can also submit
concerns by directly contacting the Chair of our Audit Committee
or our outside corporate counsel.
SOCIAL
GOVERNANCE
ETHICS + COMPLIANCE
Responsible supply chains
INTRODUCTION
We seek to do business with vendors and partners who embrace company commits our vendors and partners to our Vendor
our same values and principles and are committed to abiding Code of Conduct, which requires adherence to the same ethical
by our Vendor Code of Conduct. Our Vendor Code of Conduct principles that are in our COEBC.
ensures we’re doing our part to create an ethical and sustainable
We have also piloted a new process for a more thorough validation
supply chain, and it reinforces our commitments to the global
of the anti-corruption and anti-modern slavery practices of our
communities in which we operate on matters like maintaining
key suppliers to ensure that our supply chain continues to meet
fair competition, respecting human rights, and not engaging
our high standards.
in bribery or corruption. Accepting a purchase order from our
STRATEGY
Human rights
We are committed to the tenets of international human rights people solutions resources and employment policies. We also
policies in our workforce and our supply chain. In 2022, we have public statements that reflect our firm stance against any
adopted a new Human Rights policy that brought together our form of slavery in compliance with UK and Australian law. We
standards in relation to international human right tenets in a single are committed to paying our staff a living wage where we do
ENVIRONMENTAL
document. Our views on human rights are well known within our business, and we ensure our supply chain does not engage in
company through principles outlined in our COEBC and internal modern slavery practices.
Trading policy
Our insider trading policy supports our commitment to investors the release of quarterly earnings. All senior executives are strongly
by prohibiting trading activity at any time a staff member has encouraged to trade through 10b5-1 plans that are entered into at
material non-public information. The policy also limits trading for a least 90 days prior to the first trade consistent with Securities and
broad group of senior management to limited windows following Exchange Commission rules.
SOCIAL
Responsible compensation
As we maintain and grow a sustainable organization for all our that enables the company to recoup incentive compensation paid
stakeholders, we remain committed to prudent governance of to our executive officers if we are required to restate our financial
our executive compensation program that supports our pay- statements. We also modified our stock ownership guidelines to
for-performance philosophy. In the past year, we continued this increase the equity commitment of our executive officers and
GOVERNANCE
responsible approach by adopting a compensation clawback policy further align their interests with our stockholders.
CYBERSECURITY + DATA PROTECTION

Cybersecurity Data theft attempts are on the rise every day. That’s why we invest heavily in security technologies to safeguard
INTRODUCTION
our infrastructure and people.
Keeping the data of our business, people, and clients secure is
fundamental to our commitment to doing the right thing, and it’s
critical for our business success. It only takes one person violating
our clients’ trust to compromise the reputation of our company.
On that note, we are incredibly inspired by our staff’s commitment System And Payment Card International HITRUST Compliant Concentrix UK Is General Data
to recognize the magnitude of that responsibility. Organizational Industry (PCI) Organization Of CSF To HIPAA Cyber Essentials Protection
Controls (SOC) Data Security Standardization Certification Regulation Certified (CE) Regulation
Standard (DSS) (ISO) (GDPR)
Data protection
STRATEGY
We take our obligations under the European Union’s General Data Our Cyber Defense Operations Center operates 24 hours a day,
Protection Regulation (GDPR), the Philippines Data Privacy Act, 365 days a year to ensure all anomalies are handled per defined
the California Consumer Privacy Act, and similar laws seriously, procedures and risk is minimized.
and we extend the same level of protection to all personal data
To help our staff stay updated with the changing dynamics of
as a baseline.
cybersecurity and privacy, we invest in education and awareness.
ENVIRONMENTAL
We have a focused monitoring and review program to continually Staff are regularly trained on identifying and reporting information
mature the management system through internal and external security risks and vulnerabilities that may require increased
review and audit programs. Our management systems are vigilance, and similar topics.
certified for ISO 27001:2013, PCI DSS, HITRUST CSF version 9.3,
SOC 2, ISO 22301:2019, ISO 22320:2018, ISO 27032:2012. Privacy and Data Fortress Cybesecurity
Protection Awards, Awards, Endpoint
Privacy Champion Detection
SOCIAL
OUR COMMITMENT FOR 2025: 95% of our staff completed our dedicated data
Lead in cybersecurity and data security and cybersecurity training.
protection practices
GOVERNANCE
CYBERSECURITY + DATA PROTECTION

Risk management
INTRODUCTION
Managing risk is essential to protecting and growing our company
en se Operation
for all our stakeholders. We cannot be successful unless we De f sC
en
thoughtfully evaluate the risks in our business and take efforts ber te
to mitigate those risks. We maintain a continuous enterprise risk Cy r
management (ERM) program and provide reports to our board of
directors on at least an annual basis. Our ERM program includes a
cross-functional team of leaders from across the organization that
evaluates significant risks to our company, including risks related
STRATEGY
to the economy, our staff, business interruptions, compliance with
law, security, fraud, and cyber attacks.
Business continuity
Our business supports clients who need to be available to their
ENVIRONMENTAL
customers at all times. Ensuring this support requires constant
monitoring of our network and systems, which we achieve through
our Cyber Defense Operations Center. The center is open 24/7/365,
and if an issue arises, we have a global crisis management team
that meets at a moment’s notice. Whether the issue is technical,
such as a potential cyber breach, or physical, such as an impending
natural disaster, we’ve got the mechanisms in place to engage the
necessary leaders to respond quickly and effectively to address
the concern.
SOCIAL
GOVERNANCE
©Copyright 2023 Concentrix Corporation. All rights reserved. Concentrix, the Concentrix Logo and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix Logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions.
60
APPENDIX
ENVIRONMENTAL REPORT
INTRODUCTION
In providing best-in-class customer experience journeys to our clients, the processes and business we have direct operational management and control of the space. This also means that all actions
activities needed to carry this out inevitably has an impact to the planet — primarily through the aimed to reduce our greenhouse gas impact can be better designed, implemented, monitored and
energy we use in our facilities, the goods and services we buy and how our staff commutes. To continuously improved where we can direct our operational activities.
provide a full picture of how we impact the environment, we used the GHG Accounting Protocol to
Based on a full accounting of our operations across 280+ locations, across 40+ countries, Concentrix’s
map out all the possible sources of our carbon emissions using the Operational Boundary approach
greenhouse gas data is as follows:
with the understanding that our impact can be better ascertained for facilities and sites where
STRATEGY
UN SDG Alignment
Table 1: Concentrix GHG Emissions
Reporting Period: January to December 2022 (Annual)
ENVIRONMENTAL
A. 2022 Greenhouse Gas Emissions (For verification) B. Year-Over-Year GHG Emissions Data
Scope/Category Unit 2019 2021 2022

Scope 1 Scope 1: Fuel purchased to operate Concentrix-owned generators
MT CO2e 2,074.34* 2,332.45* 1,996.46
and natural gas consumption and mobile combustion
Scope 2
Scope 2: Purchased Electricity: Market-based MT CO2e 178,886.21* 119,996.59* 121,634.55
Scope 3: Purchased Goods & Services
Scope 2: Purchased Electricity: Location-based MT CO2e 178,886.21* 139,785.82* 151,440.25
Scope 3: Capital Goods
Scope 3: Transmission and Distribution Losses Scope 3: Purchased Goods and Services MT CO2e 146,380.52* 69,088.38* 106,793.97
Scope 3: Air Travel
SOCIAL
Scope 3: Capital Goods MT CO2e 10,732.30* 17,955.02* 14835.16
YEAR 2022
Scope 3: Hotel Scope 3: Fuel and Energy Related Emissions (Transmission and
MT CO2e 20,325.89* 13,682.41* 16,793.25
Distribution Losses)
Scope 3: Car Rental
Scope 3: Business travel (Air, Hotel, Car Rental, Other Serviced
MT CO2e 10,255.32* 7,540.19* 13,709.60
Scope 3: Land Transportation Employee shuttles)
Scope 3: Train Scope 3: Employee Commuting MT CO2e 153,199.58 57,194.47 84,057.94
Scope 3: Leased Assets Scope 3: Downstream Leased Assets (Fuel and Energy use) MT CO2e 0 0 910.13
GOVERNANCE
Scope 3: Employee Commuting
Carbon Intensity per FTE employee MT CO2e 2.15 0.97 1.16
*Limited Assurance conducted

61 APPENDIX
Table 3: Emission Sources and Emission Factors for 2022
1. Our greenhouse gas data is consolidated internally by a sustainability data analytics team, internally
Emission Sources Reference reviewed and assured externally for years 2019 and 2021 by a third party following ISAE 3410 under a
limited assurance engagement. Limited assurance verification is ongoing for our 2022 greenhouse gas
data.
Scope 1 Mobile Combustion Defra 2022
INTRODUCTION
2. Gases included in our greenhouse gas inventory are CO2, CH4 and N2O. PFCs and HCFCs from our
fugitive emissions for our owned equipment are screened and reported internally annually but are not
Scope 1 Natural Gas Defra 2022 included in our GHG inventory reporting as this did not meet the 5% threshold for our total Scope 1 and
2 total emissions.
3. Limited Assurance was made for our 2019 and 2021 data with the exclusion of Employee Commuting. A
Scope 1 Stationary Combustion Defra 2022 formal employee commuting survey was only conducted last 2022.
4. Employee commuting estimates for 2019 and 2021 were calculated basis commuting patterns derived
from the latest commuting survey and applied to the staff work mode composition (reporting to office
STRATEGY
Scope 2 Purchased Electricity IEA 2022/EPA eGRID 2022
and Work-At-Home) for these respective years as derived from our Workday data.
5. The following are excluded from our greenhouse gas inventory due to non-applicability because of the
Scope 3 Air Travel ICAO Emissions nature of the services provided by Concentrix: a. Category 9 b. Category 10 c. Category 11 d. Category 12
e. Category 14
6. The following are already reported under other categories in our GHG inventory: a. Category 4-- reported
Scope 3 Hotel Defra 2022 under Category 6 b. Category 8—already reported under Scope 1 &2
ENVIRONMENTAL
EPA Supply Chain GHG Emission Factors
Scope 3 Car Rentals for US commodities and industries v1.1 (with
margins)

Scope 3 Capital Goods for US commodities and industries v1.1 (with
margins)

Scope 3 Purchased Goods and Services for US commodities and industries v1.1 (with
SOCIAL
margins)

Scope 3 Land Transportation for US commodities and industries v1.1 (with
margins)

Scope 3 Transmission and Distribution
for US commodities and industries v1.1 (with
Losses
GOVERNANCE
margins)
62 APPENDIX
ENVIRONMENTAL STRATEGY
Our emissions reduction strategy revolves around 3 key actions, focusing on the biggest areas of our impact:
INTRODUCTION
Greening our energy sources: Concentrix will accelerate conversions to renewable energy in our
facilities across the world by utilizing a mix of different instruments and strategies available:
A. Investing in renewable energy infrastructure in the sites we own
B. Availing of green tariff programs where we own our energy contracts and where supply is available
C. Engaging in viable Power Purchase Agreements where it is available
D. Use of Renewable Portfolio Standards and working with landlords to shift to renewable energy
STRATEGY
Greening our supply chain: Concentrix will work with our suppliers and partners to educate and
strategize in the inclusion of sustainability metrics in our vendor performance metrics.
ENVIRONMENTAL
SOCIAL
Greening our commute: Work-At-Home and our Work-From-Anywhere programs will remain a key
work mode for our staff to significantly reduce commuting emissions.
GOVERNANCE
63 APPENDIX
CLIMATE RISK MANAGEMENT

Alongside Concentrix’s commitment to a net zero future, climate risks and opportunities abound Scenario analysis is used to improve preparedness and resilience for our locations across the globe
and should be considered and integrated into our net zero strategy. As such, Concentrix created based on projected impacts and outcomes of climate change for locations where we have our staff
a framework and process for climate risk evaluation and mitigation to ensure business continuity and facilities. In parallel, we identified the potential climate risks & opportunities which is most
and leave the planet better than we found it. In 2022–2023, Concentrix conducted a future scenario relevant to our type of business followed by a quantitative assessment of all the risks & opportunities
analysis to evaluate the potential business impacts of climate-related physical risks, such as floods identified. As a result, we determined that the major risks that we may face is because of the physical
INTRODUCTION
and extreme heat, as well as the risks associated with a transition to a low-carbon or renewable impacts of climate changes resulting primarily to business disruptions due to the intense weather
economy, such as new or changing climate policies and the impacts of carbon pricing initiatives. events which subsequently has impacts to people’s health and safety. This activity is included in the
Concentrix references the Representative Concentration Pathway 2.6 scenario from IPCC, as aligned business’ enterprise-wide risk management framework.
with our goal to keep warming limits to 1.5C and achieve net-zero carbon emissions by 2050 from our The below table lists down the identified risk & opportunities.
baseline year of 2019. Portfolio Climate Assessment and Mitigation is determined based on transition
risk and physical risk which is approached from a facility standpoint.
Climate Assessment - Risk & Opportunity
STRATEGY
Risk Type Hazard/Drivers Business Risk Business Opportunity
1. Risk to facilities and infrastructure
2. Impacting general business operations 1. Disaster Management structures can be built to support buildings and communities.
Increased Incidents -Storms
3. Stranded assets 2. Climate Risk Evaluated can help lower the insurance premium cost in the vulnerable and
& Hurricanes, Floods,
Physical Risk: Acute 4. Interrupted utility supply high exposed facilities.
Droughts, Heatwaves,
5. Supply chain disruption 3. Green Site Lease agreement includes climate assessment and mitigation options.
Precipitation etc
6. Employee Safety - Working from office and employees WAH in the exposed areas are more vulnerable 4. Adhering to Net zero commitment to reduce emissions from business travel by 2030.
7. Impact on business travel from extreme weather events
ENVIRONMENTAL
Sea Level Rise Drowning of seashore /coastlines impacting the facilities in that zone
Physical Risk: Chronic NA
Increase in Temperature Increased temperature can affect employee health due to heat stress, diseases, and mental health.
Water accessibility in water Stresses areas/facilities NA
Decrease in total employee working hours NA

1. Increase in Diesel /Gas/Fossil fuel price can increase the operational cost.
2. Concentration of credit exposure to carbon related Concentrix assets (diesel generators, HVAC etc) 1. Decreasing the Carbon Intensity of our Electricity Supply and Increasing Access to Renewable
Transition Risk: Policy/ Regulation and pricing
3. Mandates on and regulation on existing products and services Energy
Legal changes (carbon GHG emissions could
4. Enhanced reporting obligations 2. Revenues or energy savings that cab be generated from shifting to energy efficient data
tax, coal shutdowns) increase expenses
5. Regulation on climate risk -related financial reporting centers or other low carbon generating equipment.
6. Changes in emissions standards will affect Concentrix’ generators and transportation vehicles.
Concentrix clients
SOCIAL
Transition Risk: Market
increasingly focusing
- Consumer or Client Risk of market competition due to poor environmental performance. Client supporting /investing climate risk mitigation initiatives can be prioritized.
on environmental
Pressure
sustainability measures
1. Substituting/transitioning existing products and services with lower emissions options to reduce
Transition Risk:
Stranding of Assets using emissions will have a financial impact. Deploying energy efficient equipment — Such as efficient data centers, HVAC systems,
Technological changes
old technologies 2. Unsuccessful investment in technologies Refrigerants, fire systems.
(cheaper renewables)
3. Employee transport Fleet can get impacted
1. Failing to take climate action can hurt our reputation and brand recognition, leading to customers
Brand/reputational risk 1. Incentives for the management of climate-related issues, including the attainment of targets
GOVERNANCE
Transition Risk: switching to competitors.
from failure to contribute to 2. Weighing of climate goals on scorecards for Exec directors
Reputational Risk 2. Failing to take climate action can also result to staff dissatisfaction because of staff’s perception of how
climate agenda. (i.e net zero 3. Portion of employee bonus to be linked to climate metrics
the company values sustainability and its drive to make a difference to the world.
The mitigation approach will focus on leasing agreements with infrastructure designed to reduce vulnerability, prioritizing green building certifications, and negotiating green lease terms. Work from home options, power back with redundant systems, a list of
approved suppliers with business continuity plans, budgeting to encourage technology adoption, insurance inclusion, and switching to renewable energy-based energy sourcing options by 2030.

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TABLE OF CONTENTS

INTRODUCTION Reimagining Staff Experiences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

NICE TO MEET YOU!

OUR BRAND PROMISE

We deliver on our promise every day through:

And most importantly, by living our CULTURE!

A LITTLE BIT ABOUT US Concentrix at a Glance:

553 70+ 40+ 6

DESIGN BUILD RUN

and journey mapping. that power these clients’ brands.

49.9% 48.1% 2.1%

1000+ 125+ 130+

*trailing twelve months (TTM)

While others follow the We continuously make

OUR GLOBAL FOOTPRINT

Brazil Colombia Costa Rica Curaçao Indonesia Japan Georgia Malaysia

ALIGNING OUR PRIORITIES

Meetings, Roundtables &

ESG Partnership Programs

OUR STRATEGIC PRIORITIES

CARE FOR THE

OUR ENVIRONMENTAL VISION

100% of our paper products 50,000 volunteer hours to 102K 50K

Supply chain sustainability

Environmentally conscious suppliers

Individual Changes, Global Impact

Carbon Challenge portal

Individual Changes, Global Impact

Renewable Energy Country Champion

Reuse and recycle

Living our commitments: Reduce waste to landfill

Recycling for the Better

Living our commitments: Reduce Waste to Landfill

World Cleanup Month

India Honduras Mexico Spain

A bolder biodiversity commitment

Living our commitments: Work to help replenish our ecosystems

Tree Planting Across the Globe

consume in healthy, hot drinks.

We couldn’t have completed these awesome

Living our commitments: Work to help replenish our ecosystems

Supporting Tree Planting Efforts Through Tiny Forests

Living our commitments: Work to help replenish our ecosystems

Leveraging Hydroponics to Help a Community Flourish

WE PUT OUR PEOPLE FIRST

We focus our Social efforts around

People, Culture & Community

Achieve a minimum 85% “happy 83.1% 85%

PEOPLE, CULTURE & COMMUNITY

PEOPLE, CULTURE & COMMUNITY

DIVERSITY LEADERSHIP PROGRAM

Investing in Our Future Leaders

program provides 1:1 and group coaching aimed at further

Pinnacle mentoring as part of

PEOPLE, CULTURE & COMMUNITY

Rewards & recognition

Reimagining Staff Experiences

We infuse the latest virtual hiring technology to connect HOMEr Contact

As always, this survey is facilitated by our Global Onboarding bot

METAX Virtual Campus